The Complete Business Management Diploma

Discipline and Grievance Certification Course

Procedures for handling discipline and grievance issues may vary considerably depending on the organisation, but it’s important that processes are implemented within the workplace to ensure that these issues are always dealt with in a fair and consistent manner.

This course will equip you with the skills and approaches required to manage discipline and grievance issues more efficiently by giving a clear understanding of what the terms mean and what appropriate procedures should look like.

You Will Learn:

• About discipline in the workplace, including what progressive discipline entails
• How proper policies and procedures should look
• How to conduct a fair disciplinary hearing
• About fair reasons for suspension and dismissal
• How to manage grievances both informally and formally

Benefits of Taking This Course:

• Your knowledge will allow you to better deal with disciplinary and grievance issues in the workplace
• Your skills will allow you to implement and follow appropriate procedures
• You will be able to solve issues early on, preventing them from escalating
• You will learn how to improve employee relations and reduce time and costs involved with disputes and trials
• You will be able to better prevent grievances from occurring

Essential Skills for First-Time Managers Certificate Course

Taking on responsibility for a team can be a huge challenge for first-time managers, and it requires certain skills and abilities that weren’t previously required. As it’s such a difficult transition from an individual to a leader, it’s crucial that all new managers receive the necessary skills and training from the outset. This course will be looking at the various skills that first-time managers need in order to become better leaders, create engaged, productive teams and produce great results.

You will Learn:

• How to adapt your mindset from an individual to a manager
• How to successfully delegate tasks
• How to motivate your team and encourage professional development
• How to build trust and relationships with your team
• How to lead by setting an example

Benefits of Taking this Course:

• You’ll gain a better understanding of what to expect and what to do as a first-time manager
• You’ll learn how to achieve your goals by guiding others through tasks
• You’ll be able to manage more efficiently and create productive teams

How to Effectively Motivate your Employees Certificate Course

Employee motivation is pivotal to a company’s success. Workers who enjoy their jobs are more productive and more willing to put in extra effort and take fewer sick days. A motivated workforce contributes to a positive company culture, which in turn attracts talented employees and reduces turnover.

This course provides an introduction to the mechanics of employee motivation, the factors that encourage people to give their best at work, and how to increase worker motivation. You will learn two theories of motivation and how they can be translated into everyday management practice.

You Will Learn:

• Why organisations must take the issue of employee motivation seriously and how motivation can be understood using the ERG and Goal Setting models.
• How these theories can help us understand what really motivates employees and how managers can put these insights into practice.
• How to show appreciation to your employees and why traditional recognition schemes may not be effective.
• How and why employee involvement boosts motivation and the merits of the Tell, Sell, Consult and Join model as a decision-making framework.
• How to promote an enjoyable, inspiring and inclusive work environment that encourages a healthy work-life balance.

Benefits Of Taking This Course

• You will develop a general understanding of employee motivation, which is invaluable if you work in a management position.
• You will be able to help disengaged employees regain their motivation, thus improving company performance.
• You will be able to prevent absenteeism and high turnover by promoting a healthy workplace environment.
• You will be able to make practical recommendations regarding employee motivation at all levels of your organisation.
• You will learn how to collaborate with employees to improve workplace processes and policies in a way that enhances everyone’s job satisfaction.

How to Manage Virtual Teams Certificate Course

Thanks to the internet, many employees can now work remotely. This has presented a new challenge for managers, because managing office-based and virtual teams requires different skills.

In this course, you will learn about the main principles underlying the effective management of virtual teams. You will learn how to anticipate and overcome common pitfalls, ensuring that all team members remain productive. 

You Will Learn:

• What virtual teams are
• The challenges of managing a virtual team
• How to set expectations for good working practices
• The principles of effective communication you must observe when managing a virtual team
• How to boost team morale when working remotely

Benefits of Taking This Course:

• If you have to manage a team of remote workers, this course will help you anticipate and overcome problems you may encounter.
• If you work as part of a virtual team, this course will help you improve your working relationships.
• If you are interested in organisational psychology, this course will provide you with an overview of an emerging topic of discussion and interest in the field.
• If you are a freelancer, this course will help you fit in as a temporary measure of a virtual team.

HR: Creating an Employee Handbook Certificate Course

Developing a comprehensive and robust employee handbook is crucial if you want to see your organisation thrive. Handbooks tell employees exactly what is expected of them, helping them feel more confident in their positions. These documents also help deliver valuable information about company policies and procedures, so there is never any guesswork involved. This helps to keep you, your staff members and your entire company safe, even in an emergency situation. Additionally, handbooks can protect you from liability, since you can easily prove that all staff members are well-informed of the rules.

This course goes into detail about how to create an employee handbook. We begin by telling you exactly how to start brainstorming ideas, while also letting you know what sections are crucial for you to include regardless of your industry or the type of workplace you are running. The course also reviews important facts to keep in mind while drafting your policies to encourage greater employee compliance. Finally, we talk about a step that is often forgotten, reminding you of who you should consult with when you have finished drafting the document.

You Will Learn:

• What a mission statement is and why your organisation needs one
• How to write meaningful policies
• Understanding why your staff members need certain polices explained
• How to divide your handbook for maximum readability
• What type of language you should focus on using throughout the handbook
• Why visiting a solicitor upon completion of the handbook is essential

Benefits of Taking This Course

• Understanding why you should never start your handbook by delivering dry information
• Learning how to incorporate your mission statement into new employee materials
• Learning the steps you should take to write an employee handbook from scratch
• Learning the steps you should take when you are revising an existing document
• Being able to determine which sections are necessary, regardless of industry

Introduction to Contracts Of Employment Certificate Course

A contract of employment represents a fundamental agreement between an employer and worker. Therefore, it needs to be clear, fair and comprehensive. To avoid misunderstandings, you also need to know how to propose and implement changes. Although contracts do not always have to be written down, it is best practice to clarify the terms and conditions on paper.

This course focuses on what should be included in a written contract, when it should be drawn up and what happens if one or both parties break its terms.

You Will Learn:

• How a contract of employment should be drawn up, why verbal contracts are not considered best practice and when they should be ready to sign
• How a worker’s status determines the content of a contract, including their rights to benefits
• The details an employer must report to HMRC and how the PAYE system works
• What happens if either party breaches the terms and conditions of an employment contract

Benefits of Taking This Course

• If you are responsible for drawing up contracts of employment, this course will help ensure that the documents you produce comply with legal requirements
• If you are a worker, this course will help you evaluate your contract of employment to ensure that it is fair
• By developing your understanding of the laws underpinning contracts, you are also in a position to help a colleague who believes they are being treated unfairly
• If you are responsible for maintaining business accounts, this course will help you decide when to report relevant information to HMRC

Recruitment Strategies Certificate Course

Now, more than ever, attracting and retaining the right type of staff is vital to the ongoing success of your business. High turnover, poor morale and employees who fail to pull their weight can all be issues, if you do not spend the time and money necessary to recruit properly. Understanding the various recruitment strategies available to you can help you find the best possible employees.

This course provides you with comprehensive information about the various recruitment strategies that are available to you as a company owner. It begins by introducing you to the topic of recruitment, along with why it is an important area to focus on. Next, the course covers the options available to you in terms of recruitment methods. It also covers the best ways in which to find ideal candidates for an open position. Finally, the course covers interview styles that you may wish to incorporate into your own hiring practices.

You will Learn:

• How to write a job description;
• Details about choosing the right amount of compensation for open positions;
• Information about three of the most popular recruitment options;
• Information on where to place your job adverts, in order to guarantee success;
• The ethical and legal considerations that you need to keep in mind;
• Information about the most common interview style that is used today;

Benefits of Taking this Course

• Learning about the first steps that you need to take, in order to ensure successful recruitment;
• Understanding the differences between and benefits of direct hiring, turning to a recruitment agency and using a headhunter to fill open positions;
• Learning how to conduct due diligence on applicants to whom you are considering extending a job offer;
• Gaining knowledge about the legislative requirements governing the recruitment and hiring process, including information about anti-discrimination laws that you need to know;
• Learning about additional interviewing styles, including competency interviews and behavioural interviews, along with the benefits of each approach.

Wages and Benefits Certificate Course

Every business must ensure that employees’ wages and benefits are handled in accordance with the law.

There are numerous pieces of legislation in place to make sure workers are treated fairly and duly compensated for their efforts.

This course will introduce you to legislation and best practice surrounding key issues relating to wages and benefits including the National Minimum Wage, pensions, benefits and childcare allowances.

You Will Learn:

• What the National Minimum Wage is, who is eligible to receive it, how the PAYE system works and what should be included on an employee’s payslip
• The benefits and bonuses employees may receive alongside their wages and how these should be taxed
• What Statutory Leave Entitlement is, how it is accrued and how it is calculated
• How tips at work should be calculated, how they should be divided up among employees and how they are taxed
• The different types of pension schemes that may be offered in the workplace and employers’ obligations under the Pensions Act 2008

Benefits of Taking This Course:

• If you are an employer, this course will help you meet your obligations under UK law
• If you work in HR or in a payroll department, this course will provide you with a useful insight into the law surrounding wages and benefits
• If you are an employee, this course will help you understand your rights with regards to pay and other benefits
• If you are interested in employment law, you will benefit from this overview of key legislation and best practice

The course is broken down into 0 individual modules. Each module takes between 20 and 90 minutes on average to study. Although you are free to spend as much or as little time as you feel necessary on each module, simply log in and out of the course at your convenience.

You can study the course any time you like. Simply log in and out of the web based course as often as you require. The course is compatible with all computers, tablet devices and smart phones so you can even study while on the move!

Once you have completed all 0 modules there is a multiple choice test. The questions will be on a range of topics found within the 0 modules. The test, like the course, is online and can be taken a time and location of your choosing.

The pass mark for the test is 70%.

If you don’t pass the test first time you will get further opportunities to take the test again after extra study. There are no limits to the number of times you can take the test. All test retakes are included within the price of the course.

Once you have completed your test you can log in to your account and download/print your certificate any time you need it. If you would prefer us to post you a certificate to a UK address, there will be an admin charge of £10 (certificates sent internationally may cost more).

You can either use your Visa, MasterCard, American Express, Solo cards or PayPal account to pay for the online course. Our site uses the latest SSL encryption to ensure your safety. All payments are handled securely by PayPal.

You can begin the course immediately after your payment has been received. You will create your login details during the checkout process. We will also send you an email confirming your login details.

We estimate that the course will take about 12 hours to complete in total, plus an additional 30 minutes for the end of course test.

Once you have been awarded your certificate it is valid for life. The certificate does not expire or need renewing.