Ultimate Admin Diploma

Customer Services Diploma Course

These days more companies are looking for members who have outstanding customer service skills. More clients are focusing on the service they receive and are demanding that companies around the world provide them with a better service on a daily basis.

Introduction to the Customer Services Diploma

This information packed course gives you the skills you need to provide your clients with a higher level of service, whether you are dealing with them face to face, over the phone or online.

The course comprises of eleven modules bursting with information which take around ten hours to complete.

You get to study at your own pace and where you feel most comfortable, as long as you have access to the internet.

The modules are accessible on all devices from PCs to laptops and tablets to mobile phones, giving you the convenience of studying from anywhere at any time. During your studies you will have access to guidance and support from our expert tutors.Further, this course is CPD accredited to give you complete peace of mind that you are completing an industry recognised diploma.

What You Will Learn

This course comprises of eleven information packed modules, these include:

• Get an oversight of customer service from what it is to the different types to why it is so important for you, your client and your business moving forward.
• Understand your customers, find your niche and get a firm understanding of consumer rights law in the United Kingdom.
• Make a great first impression, learn how positive attitude, dress and body language affects how you are perceived.
• Learn how to care for your customer's needs, from seeing customer service from their perspective to the importance of communication.
• Get insight into how to retain your customers. Learn how to effectively deal with complaints, provide an outstanding after sales service and what you need to do in the case that the customer is wrong.
• Learn about the importance of face to face customer service. This module will teach you the importance of a positive first impression and how body language will play a role in the service you provide and how your service is perceived.
• Get a firm understanding of telephone customer service complete with eleven tips to improve your customer service levels over the phone. This module will also provide valuable insight into telephone etiquette.
• Understand the importance of electronic customer service. The do's and don'ts and tips on providing an effective service electronically in a world where everyone relies on the internet on a daily basis.
• The course will teach you how to deal with difficult customers, how to defuse anger, how to control your own emotions and how keeping calm can solve the problem that bit faster.
• Learn to deal with escalation to improve service levels. This module covers handling abusive clients, handling physical threats and how not to cave into the clients' demands.
• Learn how to make a good impression at all times by offering the best customer service and recapping the skills you have learned to ensure you can incorporate them into your daily duties without delay.

Benefits of the Customer Services Diploma

Customer services has become essential for all employees in all industries.

It doesn't matter what industry you are working in right now, having a customer services diploma behind you can give you the knowledge and insight you need to provide your clients with a service that they expect and deserve, ensuring you help your business grow daily. Company owners are seeing the benefit of sending their teams for customer services training.

Company owners see more enquiries convert to sales, happier customers and happier team members.

The benefits of a customer services diploma are endless, but here are some you can take note of right way:

• You will learn how to exceed your customers' expectations.
• You will learn how to be courteous and helpful to each client you come in contact with.
• Your motivation levels will increase as you see your clients become more comfortable with you and the service you provide.
• Learn essential problem solving skills you can use daily.
• See your confidence soar as you get more comfortable with dealing with customers face to face, over the phone and online.

Learn all the skills necessary to become a top-class admin assistant or PA with this information packed course. Spanning a wide range of topics from diary management through to how to use the software that will be essential in your role - this course has it all covered. The Admin and PA Diploma course consists of 21 lessons and takes about 15 hours to complete.

Level 3 Admin, PA & Secretarial Diploma Course

Whether you are just entering the workforce or you have been working as an administrative assistant and want to push your career to the next level, our PA Diploma can provide you with the insight, skills and knowledge you need to succeed in this busy career. Become a top class administrative assistant or personal assistant by taking this online course, made up of twenty one modules and only taking fifteen hours to complete.

Introduction to PA Diploma Course

This information packed course is designed for anyone who wants to push their career forward and improve their productivity as an administrative assistant or PA. The course covers an extensive range of topics spanning over twenty one levels. During this top quality course, you will learn the importance of diary management, you will learn effective time management skills and why customer care is such an important aspect of your job description. In addition to this, you can learn the basics of petty cash handling, how to use the software you need to complete your tasks effectively and so much more. The good news is that there are no entry requirements to complete this course. You don't need any particular educational or work experience, just a desire to learn, improve your knowledge and skills and succeed in your chosen career moving forward.

Once you choose the Admin & PA Diploma and your payment is received, you will be able to start learning straight away. Everyone studies at different paces, which is why this course is such a good opportunity, enabling you to work full time and study in your private time. On completion you will need to complete a multiple choice test and on passing, you have the ability to download and print your certificate which is recognised by industry leaders.

What You Will Learn

The Admin & PA Diploma comprises of twenty one information packed modules for you to learn and gain knowledge from. In total the modules should take around fifteen hours to complete, bearing in mind that everyone studies at different paces and some people will have more time to study than others. The essential modules in this course include:

• Introduction to the PA Course – This module teaches you about the role and the responsibilities that will be expected from you as an administrative assistant or personal assistant.
• Diary management – In the diary management module you will learn how to effectively schedule appointments while managing dates and times. You will learn how to become creative in designing a user-friendly system.
• Business Letter Writing – This module of the Admin & PA Diploma will provide you with the tools you need to write a good business letter. You will learn how to structure the letter, along with the importance of editing.
• Composing Faxes, Memorandums and Emails – This module will teach you how to compose and send faxes, how to write memorandums and how to compose and send emails.
• Telephone Skills as a PA – You will learn how to make phone calls and speak in a professional tone in this module. You will also be given tips on how to communicate over the phone, along with mistakes that you need to avoid.
• Hotel and Travel Arrangements – During this module you will learn to identify what to look for when booking a hotel for business travel, along with things you should avoid.
• Filing Systems – You will learn how to set up a good filing system, how to categorise, sub-categorise and manage your filing system effectively.
• Time Management Skills – This module is essential to your productivity as a PA and will teach you how to manage your time effectively and what you need to avoid when trying to complete tasks.
• Invoicing/Petty Cash – The invoicing/petty cash module will teach you how to create and send invoices and how to handle petty cash effectively.
• Customer Care – As a PA, it is essential that you understand how important customer care is to a business. You will be dealing with customers daily and you need to know what you should be avoiding and how to represent your company in a professional manner at all times.
• Customer Complaints Management – Dealing with customer complaints can be a daunting task, but this module will teach you how to handle customer complaints effectively.
• Work Planning – How to work to a schedule to achieve the best results.
• Document Presentation and Proofreading – How to present documents in a professional manner.
• Confidence Building – How to build your confidence in the working environment.
• Typing and audio skills – Improving your typing skills.
• Organise Effective Meetings – Understanding the importance of meetings and what they achieve.
• Microsoft Outlook, PowerPoint, Excel and Word – Learn the basic computer software you need to know to perform at your best on a daily basis.
• Customer communication and Reception skills – Learn the importance of effective communication and reception skills.

Benefits of the Admin & PA Diploma

The Admin & PA Diploma will provide you with a host of skills and knowledge you will be able to use on a daily basis. There are a number of benefits to completing the Admin & PA Diploma:

• There are no entry requirements; you don't need any particular educational or work experience level to apply for this learning diploma.
• You can fast track your career by having the certification, knowledge and skills you need to progress in your career.
• You will learn how to be an effective administrative assistant or PA.
• You will learn how to boost your productivity with time management solutions.
• You get to study at your own pace.
• You can access the learning modules from anywhere at any time.
• Print your certificate which is recognised by industry leaders.

Legal Secretary Diploma Course

Working in the legal sector doesn't require you are a lawyer, a top level attorney or a paralegal. You can make a difference by being a member of the important support team. Legal secretaries are organised, they provide essential support to attorneys and assist them daily to help them manage their case load and achieve success. This can be a very rewarding career and if you are looking for a position that is exciting, fast paced and challenging, then this may be the right choice for you.

Introduction to Legal Secretary Diploma

The legal secretary diploma is a set in the direction of securing the career you are looking for. Fifteen hours of study will give you the tools, skills and knowledge needed to apply and be chosen for a position of this nature in a legal firm anywhere in the United Kingdom, possibly the world. This diploma is studied online at your own pace. The information packed course is broken down into easy to manage and learn modules, which can be studies using any device linked to the internet. What is even better is you have lifetime access to the modules should you ever want to refresh your knowledge during your career. On successful completion and passing of the course you will be awarded an industry recognized certificate. Any potential employers can verify your certificate on our website for confirmation and peace of mind.

What you will learn

The legal secretary diploma is designed to provide you with essential information, advice and techniques you can learn to ensure you can be productive in this role within any legal firm. The course is brimming with information to ensure you get an all-round learning experience. Some of the things you can expect to learn when taking the legal secretary diploma online include:

• Learn more about the legal secretary role. What you will be expected to do, general duties and operations.
• Get an understanding on the basic legal proofreading and writing skills you will need to be effective in this role.
• Understand the importance of client confidentiality.
• Get a firm understanding regarding the English legal system. This will prove beneficial when working in a fast paced legal firm anywhere in the country.
• Learn about the various court systems and structures.
• Understand what legal aid is, who is eligible and how this applies to you.
• Learn more about civil litigation and how it works.
• Improve your typing skills along with audio skills to ensure productivity on a daily basis in a legal secretary role.
• Get a firm understanding on will and probate law, enabling you to be more involved and provide your team with the best possible support each day.
• Make use of the tips on how to find legal secretary positions, where to look and how to secure an interview.

Benefits

There are so many benefits to completing this course if you have a passion to work in the legal sector as a legal secretary. Some of the benefits you can expect to enjoy include:

• Fast track your career.
• Gain the skills you need to secure your dream job.
• Take advantage of a comprehensive syllabus which is broken into easy to learn and manage modules.
• Enjoy information packed modules which are easy to learn and understand.
• Study at your own pace online.
• The full course is online, enabling you to study at any time of the day or night.
• Work full time while you complete your studies and gain your diploma.
• Secure an industry recognized certification.
• Enjoy the fact your certificate is one hundred percent verifiable.
• No entry requirements
• Lifetime access to modules to refresh your knowledge at any time.
• Online support throughout your study experience
• Affordable price
• Study using any device – computer, laptop, tablet or phone. Study on your way to work or on your way home as long as you have access to the internet.

Medical Secretary Diploma Course

A medical secretary is a very important person in any practice in the United Kingdom. You are the first point of contact for a patient, you are responsible for taking appointments and ensuring you provide the doctor with the backup that they need to provide the best level of patient care on a daily basis. You may have a passion for caring for people, you may want to try a different avenue in your career or you may be looking for a chance to put your organisational skills to the test.

Introduction to Medical Secretary Diploma

The medical secretary diploma is an information packed course designed to provide you with valuable insights, information and skills you will need to complete your job on a daily basis in the medical industry. This course is studied online using any device, as long as you have access to the internet. The benefit to this is that you can study from anywhere at any time. Due to the fact that you study this diploma online, you can study at your own pace and can choose to study full time at home and complete the course within days or you can work full time, study in the evenings and take your time to complete the course and pass the test with ease and confidence. During your study experience, you will have access to online support. In addition to this, all your modules will be available to you 24/7. This means if you ever want to revisit the course and refresh your memory, you will be able to go back and enjoy each module all over again with ease. Once you have successfully completed the course, you will need to pass the multiple choice test and on passing you will be able to download and print your certificate immediately. What you will enjoy is that all certificates are verifiable and potential employers can visit the website and type in the certificate number to confirm your credentials.

What you will learn

This course will provide you with the knowledge and insight you need to secure a secretarial position in the medical industry. If you are looking for a new avenue to use your skills or you are looking for a career that will provide you with a rewarding experience, then you may want to read on to identify what you can learn by completing the medical secretary diploma online.

• Identify what a medical secretary does, what your duties will entail each day, the job profile and the attributes needed.
• Get insider tips on how to manage appointment bookings, why scheduling is so important, setting reminders and more.
• Learn the filing systems used in medical offices, tips to setting up an effective filing system, along with the different filing systems you may choose to use to make your day more productive.
• Understand the importance of patient confidentiality. This module will give you an insight into patient confidentiality and what it involves, along with the difference between patient confidentiality and patient privacy.
• Learn the importance of medical records. In this module you will learn the purpose and benefits that medical records provide.
• Identify the different medical jargon and terminology so that you are not left behind.
• Learn about the information technology used in the medical profession along with basic computer use to electronic prescriptions, patient registrations and more.
• Get an understanding on why information technology is so important in the medical profession.
• Learn management for medical records.
• Understand the importance of health and safety in the workplace.
• Learn about supplies and inventory management.
• Identify what communication skills you will need to be an effective medical secretary.

Benefits

This medical secretary diploma is guaranteed to provide you with the knowledge and skills you need to manage your career effectively. This course will provide you with a host of benefits, these include:

• Study online at your own pace and in your own time.
• Study using any device – computer, laptop, tablet or phone.
• Industry recognised certificate issued on successful completion and passing of the course.
• Certificate is verifiable.
• The course is broken into easy to learn and manage modules which are brimming with essential and useful information.
• Lifetime access to modules.
• Online support during studies.

Office Management and Reception Diploma Course

Working in an office environment is one thing, but managing it is something completely different. It takes specific skills and an understanding of the dynamics of people to successfully run an office in an efficient and comprehensive manner.

Our Office Management Diploma is designed to provide you with those very skills, allowing you to further your career and move into managerial positions rather than being stuck on the career ladder.

Introduction to our Office Management Diploma

Our Office Management Diploma consists of 18 individual modules that are designed to provide you with a full insight into what is expected from somebody working in a managerial position within an office. By working through these modules it will provide you with a better insight and understanding of the office management environment and how best to deal with a range of situations that may arise from time to time.

Studying this diploma will open up doors for you to go further in your career after receiving your industry approved qualification. You will be required to undertake an examination in order to show that you have correctly understood the various aspects of the modules, allowing you to then move on in your career with newfound confidence.

What you will learn

Throughout the 18 modules you will learn how to handle various situations in the office environment, how to improve certain aspects of your personality and the way in which you will tackle these problems. Our modules will guide you through how to improve your own confidence and to be able to identify and better understand your own personality to see how it fits in with the office environment.

You will also be taught how to better meet and greet various individuals to make sure that things get off on the right foot and that the all-important first impression is a good one. In addition, other modules will study the art of communication and its importance within this particular environment. You will also be guided on how to develop a team and get people to work together for the sake of the office. This will include how to create and develop your own administrative systems that fit in with your way of working within the office.

Our modules will help you have a better understanding of the financial side of things from budget restraints and keeping supplies topped up. You will also be shown how to handle meetings and staff in general along with their various issues that may arise from time to time. You will also be shown how to deal with staff promotions and understand how to get to grips with their performance. Legal issues will also be discussed, including equality and diversity policies, alongside writing reports and the importance of health and safety. Finally, we will take you through social media and its role in the office environment, providing you with a full understanding of the different aspects of this industry.

In other words, you will learn:

• How to handle staff and understand their performance
• The legal side of various policies and health and safety
• Communication
• How to deal with customers and individuals
• The financial side of things
• Office layouts
• The art of delegation
• Social media
• How to handle meetings, including chairing them

Benefits

There are a number of clear benefits of studying our Office Management Diploma, it being able to further enhance your career and help to propel you into a different role.

The benefits of studying with us include.

• Study at your own pace
• Study in your own home
• Modules can be accessed on any device
• Lifetime access to the modules
• Easy to follow modules broken down into segments
• Industry approved qualification
• Get online support after purchasing our diploma
• Further your career thanks to our diploma

Our Office Management Diploma will provide you with all you need to know in order to work within this particular environment.

Reception Diploma Course

Does a career working in an office environment as a receptionist sound like the perfect way for you to move into a completely different industry? Are you aware of what is involved in such a role or perhaps you already believe that you understand it and yet have no idea how to move into this particular type of job? If any of that applies to you then our reception diploma course will be able to provide you with all of the answers and information that you will need to go on and have a successful career within this particular field.

Introduction to the Reception Diploma Course

Our reception diploma course is broken down into 17 easy to follow modules that will take you through the entire position and everything that you need to know in order to become a high-flying receptionist. This course has been designed to guide you through each and every part of being a receptionist from the tasks you will often have to carry out to dealing with people, the business environment and even the importance of correct communication. By the end of the course you will have gained a wide range of skills that will allow you to not only work within this environment, but also do the job to a higher standard than before. It will allow you to get your foot on this particular career ladder and also help you to plan your future thanks to the skills and knowledge that you will gain from this diploma course.

What You Will Learn

As stated above, there are a number of areas that will be covered throughout this course. The modules take you through various aspects of the job including the different types of receptionists. After that, you will spend time looking at communication with particular interest in the art of talking on the telephone as well as how to leave messages. Communication forms a key role in the job and you will learn how to get your message across and do so in a professional and effective manner. Furthermore, you will be taken through the use of databases as well as how to make appropriate bookings or reservations with this forming a key part of the entire job. Also, administration is a major part of the job with modules dedicated to that part of the industry as well as covering the legal aspect of things from confidentiality to health and safety issues as well as much more.

This is often a role that is overlooked by those unaware of what is included in the job which is why those modules are of the utmost importance. In addition, you will be taught how to run the reception area in an appropriate manner and also how to help your career to develop from being a receptionist to moving up higher in the administrative industry of which this is playing a key role. There is also a module that will teach you how to be a team player. Finally, you will be taught the importance of technology and the role it plays in the job as this is something that has a central role and failure to understand technology will certainly impede your ability to perform your job to the best of your ability.

In other words, you will learn:

• The key roles of a receptionist.
• How to run the reception area.
• How to communicate effectively.
• How to deal with administration.
• How to further your career.
• How to be a team player.
• How to use technology to your advantage.
• How to handle databases.
• How to make bookings and reservations.
• How to organise things correctly.
• And much more.

Benefits

There are a number of major benefits of completing our receptionist diploma including the following:

• Easy to follow modules from start to finish.
• Work on the modules at your own pace.
• Work from the comfort of your own home.
• Get an industry recognised certificate.
• Get full support during your studies.
• Have the chance to work in a brand new industry.
• Use any device in order to access the modules.
• Be able to work in a rewarding environment.

Our receptionist diploma will make it easier for you to change career and to make the kind of progress that you perhaps thought would be impossible for you. Our modules are carefully planned to help guide you through everything you need to know about the role allowing you to flourish.

The course is broken down into 0 individual modules. Each module takes between 20 and 90 minutes on average to study. Although you are free to spend as much or as little time as you feel necessary on each module, simply log in and out of the course at your convenience.

You can study the course any time you like. Simply log in and out of the web based course as often as you require. The course is compatible with all computers, tablet devices and smart phones so you can even study while on the move!

Once you have completed all 0 modules there is a multiple choice test. The questions will be on a range of topics found within the 0 modules. The test, like the course, is online and can be taken a time and location of your choosing.

The pass mark for the test is 70%.

If you don’t pass the test first time you will get further opportunities to take the test again after extra study. There are no limits to the number of times you can take the test. All test retakes are included within the price of the course.

Once you have completed your test you can log in to your account and download/print your certificate any time you need it. If you would prefer us to post you a certificate to a UK address, there will be an admin charge of £10 (certificates sent internationally may cost more).

You can either use your Visa, MasterCard, American Express, Solo cards or PayPal account to pay for the online course. Our site uses the latest SSL encryption to ensure your safety. All payments are handled securely by PayPal.

You can begin the course immediately after your payment has been received. You will create your login details during the checkout process. We will also send you an email confirming your login details.

We estimate that the course will take about 55 hours to complete in total, plus an additional 30 minutes for the end of course test.

Once you have been awarded your certificate it is valid for life. The certificate does not expire or need renewing.