Business Communication Key Skills Bundle Certificate

Email Management and Ethics Certificate Course

Email is unavoidable in today’s workplace. Regardless of industry, sector, or even position, you are bound to require the use of email in some capacity at some point in your career. Employees need to understand how to use email properly in a workplace context, and employers must be able to develop and implement email policies that reflect the values and goals of the organisation, while also staying well within the legal framework set out regarding email communication with clients. Learning more about how to manage your email and conduct business through email in an ethical way is an important part of any job role.

This course goes into detail about email management and ethics, giving you the tools you need to conduct your business through email without alienating customers or going against the law. First, we begin by giving you general information about email, including how it is often misused in the workplace. Next, we talk about proper email etiquette, which is a crucial part of communicating with others. Anti-spam legislation and practices are also covered. Finally, we detail the steps involved in creating an ethical email policy.

You Will Learn:

• The purpose of workplace email
• The difference between encrypted and unencrypted messages
• How you should craft the contents of an email
• The relevant pieces of UK law relating to email marketing
• Why you should create a written email policy
• How to create a robust policy that includes everything you need

Benefits of Taking This Course:

• Understanding more about email encryption, including why it is so important to your workplace security
• Learning how to treat attachments in a way that gets them past junk mail filters and into your customer’s inboxes
• Learning how to comply with UK law regarding email communication, avoiding a steep fine
• Understanding the importance of checking your own spam filters frequently
• Learning how to ensure your staff members comply with your email policy

Mental Health Awareness Certificate Course

According to the mental health charity Mind, one in four adults experience a mental health problem every year and one in six experience a mental health issue each week. These issues affect people from all walks of life – no one is immune to psychological distress. Although mental illness is relatively common, sufferers often feel too ashamed to seek help. In some cases, this can have devastating consequences – mental illness diminishes an individual’s quality of life and can even result in suicide. Fortunately, simply being aware of the signs, causes and treatment can create a safe environment – whether at home or in the workplace – whereby people feel as though they can talk about their problems and access appropriate interventions.

This course will provide you with an introduction to the concept of mental illness, the signs and symptoms of the most common mental illnesses and how mental distress can be successfully managed.

You Will Learn:

• What is meant by the terms “mental health” and “mental illness”, how psychological distress manifests itself and how mental illness impacts a person’s life.
• The main symptoms of depression, anxiety disorders and panic attacks.
• The symptoms of schizophrenia, the truth behind common misconceptions surrounding this illness and the nature and impact of psychosis.
• How medication and talk-based therapies are used in the treatment and management of mental illness, and why some people with mental illness need to stay in hospital on an inpatient basis.
• How and why people self-harm, the nature of suicidal thoughts and how to help someone who is contemplating ending their own life. 

Benefits Of Taking This Course:

• You will be in a position to support those experiencing mental illness or psychological distress, both at home and in the workplace.
• If you are interested in a career supporting those with psychiatric difficulties, this course will provide you with a useful overview of the most common mental health topics.
• If you work in an HR or management role, this course will provide you with the skills you need to support employees with mental health problems.
• If you are interested in psychology, this course will give you an insight into the various forms mental illness can take and how it is treated.
• This course will provide you with background information that will help you make sense of public policy issues relating to mental health.

Microsoft Word Certificate Course

Please Note: This course uses the Microsoft 365 version of Word. Any other versions will have some differences in the functions.

The Microsoft Word Certificate Course is ideal for individuals who would like to learn how to work with Microsoft Word. This course is filled with the information necessary to sharpen your Word processing skills for use in a wide variety of careers.

Microsoft Word is a popular word processing program that can be utilised for both business and personal use. As you work through this course, you will gain a full overview of the different features within Microsoft Word. Furthermore, students will gain the skills necessary to create, edit and print their own Word documents.

Introduction to the Word Certificate Course

With this online course, students have 24-hour access to course information, which means it is available whenever and wherever you require it. Most people who take this course still work full time, which helps you maintain your current lifestyle whilst working towards achieving your goals. You can access the course material with any device that allows you to access the internet, and you will receive online support while you train.

Additionally, you will find the course to be incredibly easy to navigate thanks to the flexible modules. When you complete the course, you must pass a multiple-choice exam, and then you will be awarded your certificate. Once you receive your certificate, you can print it from home, or we can post it to you for a small fee.

What You Will Learn

The Word course certificate will help you develop or improve your Word processing skills with the following information:

• How to enter text into a document
• How to delete text
• Splitting and joining text
• Functions in Word
• Spell check and Thesaurus
• How to format your document
• Printing features
• Creating and editing headers
• Design features in Word
• Sending Email in Word
• How to add and edit hyperlinks
• Quick access toolbar

Benefits of the Word Course Certificate

Students enrolled in the Word course will benefit from the following:

• The option to study from anywhere with a valid internet connection, anytime that is convenient for you.
• The ability to study at a pace that is comfortable for you. There is no time limit, so if it takes you days or months, you can still complete the course.
• You can study from any device including a tablet, PC or mobile phone.
• Easy to manage course modules, which make studying an enjoyable experience.
• Convenient online support while you train.
• Access to a comprehensive syllabus, which helps you to stay on track while sharpening your Word processing skills.
• Improving your job prospects while applying for work.
• Receive a certified and recognised diploma.
• Affordable tuition.

Note Taking Certificate Course

Good note-taking skills are essential to your educational and professional success. Writing comprehensive notes does not just produce an effective memory aid; it also encourages you to process information on a meaningful level. Unfortunately, most of us are not taught how to take notes.

In this course, you will discover several techniques that will allow you to pare down complex concepts and record them as well-organised summaries.

You Will Learn:

• The power of a good note-taking system, and why note-taking is a two-step process
• How and when to optimise linear note-taking systems
• Why non-linear note-taking methods can be a good alternative to traditional systems, and how to draw up a mind map
• How to make useful notes when reading a book, article, or report

Benefits of Taking This Course:

• Learning how to take notes during discussions will make you more effective at processing information, which in turn will help you to plan and execute projects better
• If you take notes at meetings, this course will help you to record all points covered by attendees
• Taking good notes during one-to-one meetings with mentors and guides will help you make the most of their knowledge and support, which will further your personal development
• If you are a student, this course will help you to take notes that increase your chances of achieving high marks in your exams and on assignments

Stress Management In the Workplace Certificate Course

The Stress Management Diploma course will arm you with the knowledge and tools you will require to manage stress in any situation, including work.

This course is a comprehensive course focusing on stress management, and it will help you to find success when dealing with stress and eventually overcoming stressful situations. We encounter stress each and every day, and many people work in highly stressful environments.

Stress is good in some situations, but in others, it can deter one from doing their best when at work. In other cases, stress can become debilitating to the point where it can affect your well-being. In any case, this course will give you the tools required to manage the stress you have in your life.

Introduction to the Stress Management Diploma

This is an online course, which will allow you to work when it is convenient for you and gives you the ability to study at your own pace. It is possible to still work when taking this course, and many people do so, as you can apply what is learnt in this course to your day to day life.

You can access the course on any device, as long as you have access to the internet, and you will also have access to online support via our website.

The course also has a comprehensive syllabus, which is broken down into manageable, easy to do, modules. When you complete the course, you will be required to pass a multiple choice test. When passed, you will have earned your certification, which you can both download and print. We also offer to post these diplomas for an additional small cost.

What You Will Learn

The Stress Management Diploma course will give you a full overview of how to manage your stress, and then apply these skills and information to your everyday life. This course includes:

• An overview of what is considered stress.
• Dealing with stress at work
• Understanding burnout and the formation of stress
• Coping with stress and the effect stress has on the body
• Developing confidence to deal with stress
• Encouraging and responding to both positive and negative feedback
• Learning how to manage stress in a positive way
• Creating a personal action plan to deal with stress

Benefits of the Stress Management Diploma

You will find a number of benefits to earning your stress management diploma online. These benefits are:

• Study from anywhere including at home, at work on your lunch break, and at any time that you find to be suitable.
• The ability to study at your own pace, which allows you to complete the course when and how you want to. Complete it in a few days, weeks, or months.
• Use any internet-enabled device to access the course, including tablets, mobiles and pcs.
• This course is broken down into different modules, which are not only easy to manage, but also help to make studying more enjoyable.
• You will have access to online support throughout the course, which helps to ensure that you always stay on track.
• Once you learn these tips and hints, you will notice a great difference in how you are managing and dealing with stress in your life.
• Affordable course that will benefit you for years to come.

The course is broken down into 0 individual modules. Each module takes between 20 and 90 minutes on average to study. Although you are free to spend as much or as little time as you feel necessary on each module, simply log in and out of the course at your convenience.

You can study the course any time you like. Simply log in and out of the web based course as often as you require. The course is compatible with all computers, tablet devices and smart phones so you can even study while on the move!

Once you have completed all 0 modules there is a multiple choice test. The questions will be on a range of topics found within the 0 modules. The test, like the course, is online and can be taken a time and location of your choosing.

The pass mark for the test is 70%.

If you don’t pass the test first time you will get further opportunities to take the test again after extra study. There are no limits to the number of times you can take the test. All test retakes are included within the price of the course.

Once you have completed your test you can log in to your account and download/print your certificate any time you need it. If you would prefer us to post you a certificate to a UK address, there will be an admin charge of £10 (certificates sent internationally may cost more).

You can either use your Visa, MasterCard, American Express, Solo cards or PayPal account to pay for the online course. Our site uses the latest SSL encryption to ensure your safety. All payments are handled securely by PayPal.

You can begin the course immediately after your payment has been received. You will create your login details during the checkout process. We will also send you an email confirming your login details.

We estimate that the course will take about 35 hours to complete in total, plus an additional 30 minutes for the end of course test.

Once you have been awarded your certificate it is valid for life. The certificate does not expire or need renewing.