Closing Techniques Certification
Why you should study with us
Closing Techniques Certification
In this course, you will learn how to maximise your chances of closing a sale, using various techniques that will help you to sell with confidence. Specifically, you will learn:-
- What is meant by the term “closing positively”.
- Why it is so important to learn how to bring about positive sales closure.
- The importance of timing and pace, in a successful sales pitch.
- How to encourage your prospects to consider future opportunities, by developing a strong customer-vendor relationship.
- General factors to bear in mind when making a sales pitch, regardless of the audience demographic or the pitch format.
- Why you need not feel put off at the first sign of a “No”.
- The most common sales objections and how to move past them.
- How deadlock situations arise in sales situations and how they can be resolved.
- How to tell when you should walk away and when you should negotiate.
- How to defend an offer and emphasise the benefits of the stated terms and conditions.
- How to ask the right questions, so that you understand your buyer's place within the buying process.
- How to use timing, to increase the chance of closing the sale.
- Why you must sell the benefits to the buyer, exceed their expectations and not restrict your focus to the product or service you are selling.
- How you can cross sell products or services.
- How to diffuse tension and misunderstandings that may occur during the buying process.
- Why credibility is vital, when it comes to making sales.
- How to increase your credibility via a number of techniques, such as non-verbal communication, appropriate use of statistics and case studies.
- How you can mirror prospects' body language, to increase feelings of rapport.
- The psychological stages buyers move through, as they get ready to buy from you - and how you can use this process to your advantage, when closing a sale.
- How to use active listening, to ensure a customer feels respected and heard, whilst reading the signs that let you know when a prospect is about to declare an intention to buy.
- Three key issues that influence a buyer or potential buyer and how these can impact upon the sales process.
- The purpose of a sales brief and why a good sales brief is an important first step in writing a sales pitch.
- How to write and present a sales pitch.
- How to react to a potential buyer's comments, concerns, or suggestions.
- How to sharpen your communication skills and increase the chance that you will close the sale.
This course includes
24/7 Student Support
End of course certification
Lifetime access to your course
Compatible with modern devices
- What is meant by the term “closing positively”.
- Why it is so important to learn how to bring about a positive sales closure.
- The importance of timing and pace, in a successful sales pitch.
- How to encourage your prospects to consider future opportunities, by developing a strong customer-vendor relationship.
- Three key issues that influence a buyer or potential buyer and how these can impact upon the sales process.
- The purpose of a sales brief and why a good sales brief is an important first step in writing a sales pitch.
- How to write and present a sales pitch.
- How to react to a potential buyer's comments, concerns, or suggestions.
- Why credibility is vital, when it comes to making sales.
- How to increase your credibility via a number of techniques, such as non-verbal communication, appropriate use of statistics and case studies.
- How you can mirror prospects’ body language, to increase feelings of rapport.
- The psychological stages buyers move through, as they get ready to buy from you and how you can use this process to your advantage, when closing a sale.
- How to ask the right questions, so that you understand your buyer’s place within the buying process.
- How to use timing, to increase the chance of closing the sale.
- Why you must sell the benefits to the buyer, exceed their expectations and not restrict your focus to the product or service you are selling.
- How you can cross-sell products or services.
- Why you need not feel put off at the first sign of a “No”.
- The most common sales objections and how to move past them.
- How deadlock situations arise in sales situations and how they can be resolved.
- How to tell when you should walk away and when you should negotiate.
ID: YDFT67YHJ
of achievement
This certificate is presented to
Your Name
For completing the
Closing Techniques Certification
on 21st November 2026
Selena Hurford
Selena Hurford
Course Tutor
Daniel Morgan
Daniel Morgan
Head of Academy
Anyone who has an interest in learning more about this subject matter is encouraged to take the course. There are no entry requirements to take the course.
The course is broken down into 5 individual modules. Each module takes between 20 and 90 minutes on average to study. Although you are free to spend as much or as little time as you feel necessary on each module, simply log in and out of the course at your convenience.
You can study the course any time you like. Simply log in and out of the web based course as often as you require. The course is compatible with all computers, tablet devices and smart phones so you can even study while on the move!
Once you have completed all 5 modules there is a multiple choice test. The questions will be on a range of topics found within the 5 modules. The test, like the course, is online and can be taken a time and location of your choosing.
The pass mark for the test is 70%.
If you don’t pass the test first time you will get further opportunities to take the test again after extra study. There are no limits to the number of times you can take the test. All test retakes are included within the price of the course.
You can either use your Visa, MasterCard, American Express, Solo cards or PayPal account to pay for the online course. Our site uses the latest SSL encryption to ensure your safety. All payments are handled securely by PayPal.
You can begin the course immediately after your payment has been received. You will create your login details during the checkout process. We will also send you an email confirming your login details.
We estimate that the course will take about 8 hours to complete in total, plus an additional 30 minutes for the end of course test.
Once you have been awarded your certificate it is valid for life. The certificate does not expire or need renewing.
Providing excellent customer service is essential to the long-term viability of every business. New Skills Academy - for me online Diploma in Customer Service course introduces the fundamental elements of customer service and explains how they can be applied in any organization. Following this, it describes how a business can develop its customer service program to the highest level.
This course also details the role of customer service in the hospitality industry, the retail industry and the public sector. These sections explain the elements of customer service that should be focused on in these sectors.
This Diploma course is ideal for business managers, business owners and entrepreneurs who wish to learn how to implement an effective customer service program in their organization. This course will also be of great interest to retail staff, hospitality workers and public servants who want to become more proficient at providing friendly and effective customer service.
Oksana Furmane
I would like to say that I have completely enjoyed the course online and I am very pleased with the resources and information that was given. My father is very proud of me completing the course in a short amount of time and I can only give credit to New Skills Academy for giving me the opportunity to complete a qualification that will benefit me in the future. I say this because my preferred job role is a human resources manager or even assistant to start off with. Many thanks for this amazing experience and the importance of this qualification as a whole.
Kaoutar Lenabdeljilil
Excellent course.
I enjoyed doing this course and I highly recommend it to everybody. Thank you very much. Very helpful online teachers there 24/7 would do another course in a blink of an eye, easy set up and very helpful, now on my way to my career. Happy me.
Diana Dixon
I was bought this Nail course as a birthday present and it has really inspired me as I have always had a passion for Nail design.
This course was well structured, clear, and easy to follow. It ran smoothly and I knew exactly how long I was expected to work on each module.
I learnt all about the business side to the salon as well as physical skills and it was easy to do the exams and get my certificate. I would thoroughly recommend this course or similar ones to other people as it was so flexible and I can now take my new skills straight into the working world.
Lauren Dean
A good course that covers all the basics and will leave you confident and equipped to deal with any emergencies as they arise, from basic equipment needed, to how to do CPR on your dog or cat, to administering medicines and dealing with burns, breaks and drownings. It gave me a lot of tips and pointers to explore the issues further as well as first aid equipment to buy. Providing you read through all of the modules, you'll be able to pass the course quite easily. Good value for money for what I paid for this course. Well worth the few hours needed.
Adam Waldron
I did not realise how in depth make up actually was until I actually began the course.
I found the course material very beneficial and it gave me an understanding of how to use all aspects of make up.The videos are extremely helpful and the tutor on them is very precise and clear.
I am exceedingly happy I took this course and it has put me in place for the perfect start. Highly recommend thank you skill academy for giving me the opportunity to better my self at my own pace. The hints and tips are ideal to make notes of xx
Sophie Watson
Closing Techniques Certification
In this course, you will learn how to maximise your chances of closing a sale, using various techniques that will help you to sell with confidence. Specifically, you will learn:-
- What is meant by the term “closing positively”.
- Why it is so important to learn how to bring about positive sales closure.
- The importance of timing and pace, in a successful sales pitch.
- How to encourage your prospects to consider future opportunities, by developing a strong customer-vendor relationship.
- General factors to bear in mind when making a sales pitch, regardless of the audience demographic or the pitch format.
- Why you need not feel put off at the first sign of a “No”.
- The most common sales objections and how to move past them.
- How deadlock situations arise in sales situations and how they can be resolved.
- How to tell when you should walk away and when you should negotiate.
- How to defend an offer and emphasise the benefits of the stated terms and conditions.
- How to ask the right questions, so that you understand your buyer's place within the buying process.
- How to use timing, to increase the chance of closing the sale.
- Why you must sell the benefits to the buyer, exceed their expectations and not restrict your focus to the product or service you are selling.
- How you can cross sell products or services.
- How to diffuse tension and misunderstandings that may occur during the buying process.
- Why credibility is vital, when it comes to making sales.
- How to increase your credibility via a number of techniques, such as non-verbal communication, appropriate use of statistics and case studies.
- How you can mirror prospects' body language, to increase feelings of rapport.
- The psychological stages buyers move through, as they get ready to buy from you - and how you can use this process to your advantage, when closing a sale.
- How to use active listening, to ensure a customer feels respected and heard, whilst reading the signs that let you know when a prospect is about to declare an intention to buy.
- Three key issues that influence a buyer or potential buyer and how these can impact upon the sales process.
- The purpose of a sales brief and why a good sales brief is an important first step in writing a sales pitch.
- How to write and present a sales pitch.
- How to react to a potential buyer's comments, concerns, or suggestions.
- How to sharpen your communication skills and increase the chance that you will close the sale.
This course includes
24/7 Student Support
End of course certification
Lifetime access to your course
Compatible with modern devices
- What is meant by the term “closing positively”.
- Why it is so important to learn how to bring about a positive sales closure.
- The importance of timing and pace, in a successful sales pitch.
- How to encourage your prospects to consider future opportunities, by developing a strong customer-vendor relationship.
- Three key issues that influence a buyer or potential buyer and how these can impact upon the sales process.
- The purpose of a sales brief and why a good sales brief is an important first step in writing a sales pitch.
- How to write and present a sales pitch.
- How to react to a potential buyer's comments, concerns, or suggestions.
- Why credibility is vital, when it comes to making sales.
- How to increase your credibility via a number of techniques, such as non-verbal communication, appropriate use of statistics and case studies.
- How you can mirror prospects’ body language, to increase feelings of rapport.
- The psychological stages buyers move through, as they get ready to buy from you and how you can use this process to your advantage, when closing a sale.
- How to ask the right questions, so that you understand your buyer’s place within the buying process.
- How to use timing, to increase the chance of closing the sale.
- Why you must sell the benefits to the buyer, exceed their expectations and not restrict your focus to the product or service you are selling.
- How you can cross-sell products or services.
- Why you need not feel put off at the first sign of a “No”.
- The most common sales objections and how to move past them.
- How deadlock situations arise in sales situations and how they can be resolved.
- How to tell when you should walk away and when you should negotiate.
ID: YDFT67YHJ
of achievement
This certificate is presented to
Your Name
For completing the
Closing Techniques Certification
on 21st November 2026
Selena Hurford
Selena Hurford
Course Tutor
Daniel Morgan
Daniel Morgan
Head of Academy
Anyone who has an interest in learning more about this subject matter is encouraged to take the course. There are no entry requirements to take the course.
The course is broken down into 5 individual modules. Each module takes between 20 and 90 minutes on average to study. Although you are free to spend as much or as little time as you feel necessary on each module, simply log in and out of the course at your convenience.
You can study the course any time you like. Simply log in and out of the web based course as often as you require. The course is compatible with all computers, tablet devices and smart phones so you can even study while on the move!
Once you have completed all 5 modules there is a multiple choice test. The questions will be on a range of topics found within the 5 modules. The test, like the course, is online and can be taken a time and location of your choosing.
The pass mark for the test is 70%.
If you don’t pass the test first time you will get further opportunities to take the test again after extra study. There are no limits to the number of times you can take the test. All test retakes are included within the price of the course.
You can either use your Visa, MasterCard, American Express, Solo cards or PayPal account to pay for the online course. Our site uses the latest SSL encryption to ensure your safety. All payments are handled securely by PayPal.
You can begin the course immediately after your payment has been received. You will create your login details during the checkout process. We will also send you an email confirming your login details.
We estimate that the course will take about 8 hours to complete in total, plus an additional 30 minutes for the end of course test.
Once you have been awarded your certificate it is valid for life. The certificate does not expire or need renewing.
Providing excellent customer service is essential to the long-term viability of every business. New Skills Academy - for me online Diploma in Customer Service course introduces the fundamental elements of customer service and explains how they can be applied in any organization. Following this, it describes how a business can develop its customer service program to the highest level.
This course also details the role of customer service in the hospitality industry, the retail industry and the public sector. These sections explain the elements of customer service that should be focused on in these sectors.
This Diploma course is ideal for business managers, business owners and entrepreneurs who wish to learn how to implement an effective customer service program in their organization. This course will also be of great interest to retail staff, hospitality workers and public servants who want to become more proficient at providing friendly and effective customer service.
Oksana Furmane
I would like to say that I have completely enjoyed the course online and I am very pleased with the resources and information that was given. My father is very proud of me completing the course in a short amount of time and I can only give credit to New Skills Academy for giving me the opportunity to complete a qualification that will benefit me in the future. I say this because my preferred job role is a human resources manager or even assistant to start off with. Many thanks for this amazing experience and the importance of this qualification as a whole.
Kaoutar Lenabdeljilil
Excellent course.
I enjoyed doing this course and I highly recommend it to everybody. Thank you very much. Very helpful online teachers there 24/7 would do another course in a blink of an eye, easy set up and very helpful, now on my way to my career. Happy me.
Diana Dixon
I was bought this Nail course as a birthday present and it has really inspired me as I have always had a passion for Nail design.
This course was well structured, clear, and easy to follow. It ran smoothly and I knew exactly how long I was expected to work on each module.
I learnt all about the business side to the salon as well as physical skills and it was easy to do the exams and get my certificate. I would thoroughly recommend this course or similar ones to other people as it was so flexible and I can now take my new skills straight into the working world.
Lauren Dean
A good course that covers all the basics and will leave you confident and equipped to deal with any emergencies as they arise, from basic equipment needed, to how to do CPR on your dog or cat, to administering medicines and dealing with burns, breaks and drownings. It gave me a lot of tips and pointers to explore the issues further as well as first aid equipment to buy. Providing you read through all of the modules, you'll be able to pass the course quite easily. Good value for money for what I paid for this course. Well worth the few hours needed.
Adam Waldron
I did not realise how in depth make up actually was until I actually began the course.
I found the course material very beneficial and it gave me an understanding of how to use all aspects of make up.The videos are extremely helpful and the tutor on them is very precise and clear.
I am exceedingly happy I took this course and it has put me in place for the perfect start. Highly recommend thank you skill academy for giving me the opportunity to better my self at my own pace. The hints and tips are ideal to make notes of xx
Sophie Watson
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