Communication Skills Certificate
Why you should study with us
Communication Skills Certificate Course
In this course, you will learn how to sharpen your communication skills and how to use them to positive effect in the workplace.
You will learn why communication skills are so important, and the factors that influence how well others will respond to your message.
You will consider barriers to communication and how to overcome them when interacting with those from your own culture and those of other backgrounds.
You will consider the role of verbal and non-verbal communication throughout the course.
You will learn:
- The definition and purpose of high impact communication, and why it is a highly valued skill.
- How to undertake a personal audit and understand your own communication style.
- How you can communicate to make a positive impression and get noticed at work.
- How you can make a positive impact at all levels within an organisation.
- How to develop the right kind of environment to facilitate high impact communication.
- How to put people at ease within seconds of meeting them.
- How to quickly establish rapport and build a sense of connection.
- How to use effective opening remarks and “icebreakers” helping others feel comfortable.
- How to detect barriers to communication between yourself and other people.
- How to remove communication barriers and deepen the relationship.
- The power of body language in high impact communication.
- How you can make use of multiple sensory channels when communicating with others.
- How you can take practical steps to overcome your personal insecurities and fears.
- How you can use body language to overcome the objections of others and negotiate successfully.
- How to emphasise your message using high impact body language.
- How you can invoke the past, present and future to build your message via storytelling and how to structure a message so that others feel inspired by your words.
- How to use metaphor in high impact communication in both written and spoken formats.
- How to ask questions that make people think, reflect, and give you the answers you need.
- How to gain the confidence of others and encourage them to believe in you.
- How to elicit and respond to positive and negative feedback and why negative feedback can be more valuable than praise.
- How to deal with negative or unresponsive individuals in a constructive manner, and to identify workplace bullying.
- How to understand another person’s position through active listening techniques.
- How to make a positive impact, elicit action from others, and maintain momentum when encouraging other people to change.
- How to reinforce your message across multiple channels.
- How to undertake further personal development and grow your communication skills, becoming an asset to your organisation in the process.
This course includes
24/7 Student Support
End of course certification
Lifetime access to your course
Compatible with modern devices
- The definition and purpose of high impact communication.
- How to undertake a personal audit and understand your own communication style.
- How you can communicate to get noticed at work.
- How you can make a positive impact at all levels within an organisation.
- How to put people at ease within seconds of meeting them.
- How to quickly establish rapport.
- How to use effective opening remarks and “ice-breakers.'
- How to detect barriers to communication.
- The power of body language in high impact communication.
- How you can make use of multiple sensory channels when communicating with others.
- How you can overcome your personal insecurities and fears.
- How you can use body language to overcome the objections of others.
- How you can invoke the past, present and future to build your message via storytelling.
- How to structure a message.
- How to use metaphor in high impact communication.
- How to ask questions that make people think.
- How to elicit and respond to positive and negative feedback.
- How to deal with negative or unresponsive individuals in a constructive manner.
- How to understand another person's position.
- How to make a positive impact and elicit action from others.
ID: YDFT67YHJ
of achievement
This certificate is presented to
Your Name
For completing the
Communication Skills Certificate
on 21st November 2026
Selena Hurford
Selena Hurford
Course Tutor
Daniel Morgan
Daniel Morgan
Head of Academy
Anyone who has an interest in learning more about this subject matter is encouraged to take the course. There are no entry requirements to take the course.
The course is broken down into 5 individual modules. Each module takes between 20 and 90 minutes on average to study. Although you are free to spend as much or as little time as you feel necessary on each module, simply log in and out of the course at your convenience.
You can study the course any time you like. Simply log in and out of the web based course as often as you require. The course is compatible with all computers, tablet devices and smart phones so you can even study while on the move!
Once you have completed all 5 modules there is a multiple choice test. The questions will be on a range of topics found within the 5 modules. The test, like the course, is online and can be taken a time and location of your choosing.
The pass mark for the test is 70%.
If you don’t pass the test first time you will get further opportunities to take the test again after extra study. There are no limits to the number of times you can take the test. All test retakes are included within the price of the course.
You can either use your Visa, MasterCard, American Express, Solo cards or PayPal account to pay for the online course. Our site uses the latest SSL encryption to ensure your safety. All payments are handled securely by PayPal.
You can begin the course immediately after your payment has been received. You will create your login details during the checkout process. We will also send you an email confirming your login details.
We estimate that the course will take about 10 hours to complete in total, plus an additional 30 minutes for the end of course test.
Once you have been awarded your certificate it is valid for life. The certificate does not expire or need renewing.
This was a brilliant course that was easy to understand and fits into your lifestyle by being able to access at times that suits you. I needed a refresher course and this ticked all the boxes. One area which I was not aware of was the Employment Allowance Incentive but I now understand this fully. It is also good information on record keeping along with Data Protection. I highly recommend this course and it doesn't have to be expensive to do. The fact that you get a Diploma Certificate at the end only enhances your CV and gives you a sense of satisfaction.
Donna Raynes
I was very pleased to find a course online which suited both my financial and learning needs.
Really enjoyed the course and would like to take this further. I would recommend this course and found it good value. There is a lack of this type of course available in any colleges in Scotland.
The course has given me motivation to learn and research online about different breads of dogs and their care. I enjoyed the videos attached to the course which were very detailed and easy to follow. I have since purchased the brushes and tools recommended and have had a chance to put into practice what I have learned.
Margaret Whitehead
I’m a property investor and I have an interest in property generally. I wanted to do this course to broaden my knowledge of property but also make sure I understand my rights as a buyer of property. This is a nice introduction to the profession of Estate Agency but also negotiation and building networks. It includes material on both residential and commercial property, and also property maintenance. It touches upon the Estate Agents Act 1979 which is very important. My next step will be to review the act. It is a very broad course and is a good place to start.
Chris Pinnock
Very excellent learning and very good work. I am really enjoying it and growth in my mind set. If you have a methodical approach to your work, and you’re interested in Law, then becoming a Legal Secretary could be the perfect career move for you.
The main role of a Legal Secretary is to provide administrative support and services for Lawyers, Solicitors and Legal Executives. It is their job to ensure that an office runs smoothly and efficiently, enabling their employers to focus on serving their clients.
It is not a necessary requirement to have a degree to become a Legal Secretary. However, it is recommended to have some qualifications specific to the industry.
Muhammad Irshad
My course was the Pet Sitting and Dog Walking course. It is quite an interesting course! It was perfect to learn, and this what I was looking for.
Easy and clear to understand with many helpful pictures, very helpful extra information, very informative. I really enjoyed studying this course. For me it was fun ? I studied when I have had time, which is great for me in addition to my current job.
I hope I can start soon my new career with my newly learned skills. I am so excited. Fully accredited course which is important for me. I will definitely recommend New Skills Academy!
Tamas Fekete
Course was incredible! Excellent development difficult matter, but with details are trained for this
Responsible manager job. Also with the knowledge that you gain, you feel prepared for a big challenge for new career. The importance in hospitality business shown in detail and is easily digested in training for working. Everything is designed with new technology and easily memories, amazingly beautiful methods of training
I feel very satisfied with the course. Magnificent time during the course. I recommend everyone to try. I want to thank the team of New Skills Academy for everything they have created for the education of this kind of business. Thanks again so much!
Vladimir Todorov
Communication Skills Certificate Course
In this course, you will learn how to sharpen your communication skills and how to use them to positive effect in the workplace.
You will learn why communication skills are so important, and the factors that influence how well others will respond to your message.
You will consider barriers to communication and how to overcome them when interacting with those from your own culture and those of other backgrounds.
You will consider the role of verbal and non-verbal communication throughout the course.
You will learn:
- The definition and purpose of high impact communication, and why it is a highly valued skill.
- How to undertake a personal audit and understand your own communication style.
- How you can communicate to make a positive impression and get noticed at work.
- How you can make a positive impact at all levels within an organisation.
- How to develop the right kind of environment to facilitate high impact communication.
- How to put people at ease within seconds of meeting them.
- How to quickly establish rapport and build a sense of connection.
- How to use effective opening remarks and “icebreakers” helping others feel comfortable.
- How to detect barriers to communication between yourself and other people.
- How to remove communication barriers and deepen the relationship.
- The power of body language in high impact communication.
- How you can make use of multiple sensory channels when communicating with others.
- How you can take practical steps to overcome your personal insecurities and fears.
- How you can use body language to overcome the objections of others and negotiate successfully.
- How to emphasise your message using high impact body language.
- How you can invoke the past, present and future to build your message via storytelling and how to structure a message so that others feel inspired by your words.
- How to use metaphor in high impact communication in both written and spoken formats.
- How to ask questions that make people think, reflect, and give you the answers you need.
- How to gain the confidence of others and encourage them to believe in you.
- How to elicit and respond to positive and negative feedback and why negative feedback can be more valuable than praise.
- How to deal with negative or unresponsive individuals in a constructive manner, and to identify workplace bullying.
- How to understand another person’s position through active listening techniques.
- How to make a positive impact, elicit action from others, and maintain momentum when encouraging other people to change.
- How to reinforce your message across multiple channels.
- How to undertake further personal development and grow your communication skills, becoming an asset to your organisation in the process.
This course includes
24/7 Student Support
End of course certification
Lifetime access to your course
Compatible with modern devices
- The definition and purpose of high impact communication.
- How to undertake a personal audit and understand your own communication style.
- How you can communicate to get noticed at work.
- How you can make a positive impact at all levels within an organisation.
- How to put people at ease within seconds of meeting them.
- How to quickly establish rapport.
- How to use effective opening remarks and “ice-breakers.'
- How to detect barriers to communication.
- The power of body language in high impact communication.
- How you can make use of multiple sensory channels when communicating with others.
- How you can overcome your personal insecurities and fears.
- How you can use body language to overcome the objections of others.
- How you can invoke the past, present and future to build your message via storytelling.
- How to structure a message.
- How to use metaphor in high impact communication.
- How to ask questions that make people think.
- How to elicit and respond to positive and negative feedback.
- How to deal with negative or unresponsive individuals in a constructive manner.
- How to understand another person's position.
- How to make a positive impact and elicit action from others.
ID: YDFT67YHJ
of achievement
This certificate is presented to
Your Name
For completing the
Communication Skills Certificate
on 21st November 2026
Selena Hurford
Selena Hurford
Course Tutor
Daniel Morgan
Daniel Morgan
Head of Academy
Anyone who has an interest in learning more about this subject matter is encouraged to take the course. There are no entry requirements to take the course.
The course is broken down into 5 individual modules. Each module takes between 20 and 90 minutes on average to study. Although you are free to spend as much or as little time as you feel necessary on each module, simply log in and out of the course at your convenience.
You can study the course any time you like. Simply log in and out of the web based course as often as you require. The course is compatible with all computers, tablet devices and smart phones so you can even study while on the move!
Once you have completed all 5 modules there is a multiple choice test. The questions will be on a range of topics found within the 5 modules. The test, like the course, is online and can be taken a time and location of your choosing.
The pass mark for the test is 70%.
If you don’t pass the test first time you will get further opportunities to take the test again after extra study. There are no limits to the number of times you can take the test. All test retakes are included within the price of the course.
You can either use your Visa, MasterCard, American Express, Solo cards or PayPal account to pay for the online course. Our site uses the latest SSL encryption to ensure your safety. All payments are handled securely by PayPal.
You can begin the course immediately after your payment has been received. You will create your login details during the checkout process. We will also send you an email confirming your login details.
We estimate that the course will take about 10 hours to complete in total, plus an additional 30 minutes for the end of course test.
Once you have been awarded your certificate it is valid for life. The certificate does not expire or need renewing.
This was a brilliant course that was easy to understand and fits into your lifestyle by being able to access at times that suits you. I needed a refresher course and this ticked all the boxes. One area which I was not aware of was the Employment Allowance Incentive but I now understand this fully. It is also good information on record keeping along with Data Protection. I highly recommend this course and it doesn't have to be expensive to do. The fact that you get a Diploma Certificate at the end only enhances your CV and gives you a sense of satisfaction.
Donna Raynes
I was very pleased to find a course online which suited both my financial and learning needs.
Really enjoyed the course and would like to take this further. I would recommend this course and found it good value. There is a lack of this type of course available in any colleges in Scotland.
The course has given me motivation to learn and research online about different breads of dogs and their care. I enjoyed the videos attached to the course which were very detailed and easy to follow. I have since purchased the brushes and tools recommended and have had a chance to put into practice what I have learned.
Margaret Whitehead
I’m a property investor and I have an interest in property generally. I wanted to do this course to broaden my knowledge of property but also make sure I understand my rights as a buyer of property. This is a nice introduction to the profession of Estate Agency but also negotiation and building networks. It includes material on both residential and commercial property, and also property maintenance. It touches upon the Estate Agents Act 1979 which is very important. My next step will be to review the act. It is a very broad course and is a good place to start.
Chris Pinnock
Very excellent learning and very good work. I am really enjoying it and growth in my mind set. If you have a methodical approach to your work, and you’re interested in Law, then becoming a Legal Secretary could be the perfect career move for you.
The main role of a Legal Secretary is to provide administrative support and services for Lawyers, Solicitors and Legal Executives. It is their job to ensure that an office runs smoothly and efficiently, enabling their employers to focus on serving their clients.
It is not a necessary requirement to have a degree to become a Legal Secretary. However, it is recommended to have some qualifications specific to the industry.
Muhammad Irshad
My course was the Pet Sitting and Dog Walking course. It is quite an interesting course! It was perfect to learn, and this what I was looking for.
Easy and clear to understand with many helpful pictures, very helpful extra information, very informative. I really enjoyed studying this course. For me it was fun ? I studied when I have had time, which is great for me in addition to my current job.
I hope I can start soon my new career with my newly learned skills. I am so excited. Fully accredited course which is important for me. I will definitely recommend New Skills Academy!
Tamas Fekete
Course was incredible! Excellent development difficult matter, but with details are trained for this
Responsible manager job. Also with the knowledge that you gain, you feel prepared for a big challenge for new career. The importance in hospitality business shown in detail and is easily digested in training for working. Everything is designed with new technology and easily memories, amazingly beautiful methods of training
I feel very satisfied with the course. Magnificent time during the course. I recommend everyone to try. I want to thank the team of New Skills Academy for everything they have created for the education of this kind of business. Thanks again so much!
Vladimir Todorov
Why you should study with us
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This course is a great way to brush up on my rusty excel skills, I recommend this course to anyone looking for something to do during lockdown, it's easy to use and talks you through each stage step by step. It has given me the confidence I need to further my career.
Georgia Darke
It was an eye opening course that was flexible and easy to access. I was able to complete it from the comfort of my own home whilst also having the tasks to complete which enabled me to check my knowledge. I know feel much more confident in my field of work and really enjoyed doing it.
Ellie Clarke
Wow what an incredible insight for the start of anyone's journey in property. This course gives you so much information and there are tests and questions on each of the modules. The course is very easy to follow and well laid out. You can actually make notes on the pages of each module using the notes tab! I am very excited to say that I passed and I only spent one week on this course. I will print all the PDF information and keep it in a file with my certificate. I feel very confident for my future plans now I have completed this course.
Nichola Anderson
Excellent course, well explained and easy to understand. The course can be done at my own pace and is available on various devices. The layout of the course was excellent and the notes options is very good. The content is perfect and well structured, making it easy to understand and follow. I will definitely be taking more courses in the future.
Luis Costa
Fantastic course! Well-presented and challenging with frequent assessments. I feel a serious sense of accomplishment having not studied for over 30 years! Videos that accompany each module are carefully thought out and informative. Am so impressed with this course, have now signed up for 3 other courses and recommending New Skills Academy to everyone!
Marva Hudson
Yet another well laid out course. This is my 3rd course so far with New Skills Academy.
More than likely will be back for another one soon. This course was enjoyable to do, and I learnt a lot and passed first try. My certificate will be up on the wall soon.
Rob Coops
Omg im so excited, over joyed and all the good stuff that comes to mind! Wonderful experience doing lessons with New Skills Academy. I look foward to doing more courses with them. I hope this will encourage others to come on board and refresh your minds or to learn something new, it's a win win situation. I want to thank New Skills Academy so much for making this as simple as possible for me.
Shari Anderson
Lovely course for people who want to know the basics and of sign language. It's has helped me to get more of an understanding and will greatly benefit me in my workplace. So easy to pick up and the videos were easy to understand. Would definitely recommend to anyone.
Chloe Hambly
