Communication Skills Certificate
Why you should study with us
Communication Skills Certificate Course
In this course, you will learn how to sharpen your communication skills and how to use them to positive effect in the workplace.
You will learn why communication skills are so important, and the factors that influence how well others will respond to your message.
You will consider barriers to communication and how to overcome them when interacting with those from your own culture and those of other backgrounds.
You will consider the role of verbal and non-verbal communication throughout the course.
You will learn:
- The definition and purpose of high impact communication, and why it is a highly valued skill.
- How to undertake a personal audit and understand your own communication style.
- How you can communicate to make a positive impression and get noticed at work.
- How you can make a positive impact at all levels within an organisation.
- How to develop the right kind of environment to facilitate high impact communication.
- How to put people at ease within seconds of meeting them.
- How to quickly establish rapport and build a sense of connection.
- How to use effective opening remarks and “icebreakers” helping others feel comfortable.
- How to detect barriers to communication between yourself and other people.
- How to remove communication barriers and deepen the relationship.
- The power of body language in high impact communication.
- How you can make use of multiple sensory channels when communicating with others.
- How you can take practical steps to overcome your personal insecurities and fears.
- How you can use body language to overcome the objections of others and negotiate successfully.
- How to emphasise your message using high impact body language.
- How you can invoke the past, present and future to build your message via storytelling and how to structure a message so that others feel inspired by your words.
- How to use metaphor in high impact communication in both written and spoken formats.
- How to ask questions that make people think, reflect, and give you the answers you need.
- How to gain the confidence of others and encourage them to believe in you.
- How to elicit and respond to positive and negative feedback and why negative feedback can be more valuable than praise.
- How to deal with negative or unresponsive individuals in a constructive manner, and to identify workplace bullying.
- How to understand another person’s position through active listening techniques.
- How to make a positive impact, elicit action from others, and maintain momentum when encouraging other people to change.
- How to reinforce your message across multiple channels.
- How to undertake further personal development and grow your communication skills, becoming an asset to your organisation in the process.
This course includes
24/7 Student Support
End of course certification
Lifetime access to your course
- The definition and purpose of high impact communication.
- How to undertake a personal audit and understand your own communication style.
- How you can communicate to get noticed at work.
- How you can make a positive impact at all levels within an organisation.
- How to put people at ease within seconds of meeting them.
- How to quickly establish rapport.
- How to use effective opening remarks and “ice-breakers.'
- How to detect barriers to communication.
- The power of body language in high impact communication.
- How you can make use of multiple sensory channels when communicating with others.
- How you can overcome your personal insecurities and fears.
- How you can use body language to overcome the objections of others.
- How you can invoke the past, present and future to build your message via storytelling.
- How to structure a message.
- How to use metaphor in high impact communication.
- How to ask questions that make people think.
- How to elicit and respond to positive and negative feedback.
- How to deal with negative or unresponsive individuals in a constructive manner.
- How to understand another person's position.
- How to make a positive impact and elicit action from others.
ID: YDFT67YHJ
of achievement
This certificate is presented to
Your Name
For completing the
Communication Skills Certificate
on 21st November 2026
Selena Hurford
Selena Hurford
Course Tutor
Daniel Morgan
Daniel Morgan
Head of Academy
Anyone who has an interest in learning more about this subject matter is encouraged to take the course. There are no entry requirements to take the course.
The course is broken down into 5 individual modules. Each module takes between 20 and 90 minutes on average to study. Although you are free to spend as much or as little time as you feel necessary on each module, simply log in and out of the course at your convenience.
You can study the course any time you like. Simply log in and out of the web based course as often as you require. The course is compatible with all computers, tablet devices and smart phones so you can even study while on the move!
Once you have completed all 5 modules there is a multiple choice test. The questions will be on a range of topics found within the 5 modules. The test, like the course, is online and can be taken a time and location of your choosing.
The pass mark for the test is 70%.
If you don’t pass the test first time you will get further opportunities to take the test again after extra study. There are no limits to the number of times you can take the test. All test retakes are included within the price of the course.
You can either use your Visa, MasterCard, American Express, Solo cards or PayPal account to pay for the online course. Our site uses the latest SSL encryption to ensure your safety. All payments are handled securely by PayPal.
You can begin the course immediately after your payment has been received. You will create your login details during the checkout process. We will also send you an email confirming your login details.
We estimate that the course will take about 10 hours to complete in total, plus an additional 30 minutes for the end of course test.
Once you have been awarded your certificate it is valid for life. The certificate does not expire or need renewing.
Enrolled in Legal Secretary Diploma course and absolutely love it! The course is well laid out, easy to follow at any pace and is full of information that is fit for the purpose. I can fit learning around my work and family life. I wish I had started sooner!
Rachida Zahouani
I started this course not too long ago but I am already learning so much! The course content is extremely interesting and informative!
I get excited thinking about what is going to be in each module! I would recommend this course to everybody with a passion for makeup without hesitation! I love the convenience of being able to do this course wherever I am.
Also, the fact that there is no time limit for the course is a plus, this means I can take my time and take notes as I go, without feeling rushed to complete each module fast.
Cian Conroy
After much searching, I stumbled across this online course which sounded perfect for what I wanted and was available at a very affordable cost. This is the first time I have taken an online course, so wasn’t sure what to expect or if my money was going to be well spent.
The course is great, it was very easy to follow with simple, clear instructions and the additional use of video demonstrations that I found extremely helpful. It was handy to be able to print off all the course modules to keep for future reference and nice to receive a certificate upon completion.
Whilst I will probably never have a career as nail technician, I have gained what I wanted from this course, lots of knowledge and new confidence to do manicures/pedicures on both myself, friends & family.
Janice Waterman
This is a fantastic course, it is incredible value for money and it will give you all the information you need to be able to pursue the career of Teaching Assistant.
Being able to do it all in your own time makes it a lot less stressful if you're trying to fit it around work and life in general and the addition of worksheets throughout helps you see which areas need improvement before you take the final test.
Jack Whitcher
A clear and concise course that allowed me to go at my own pace, with no time limit. A great way to learn and study from home so that you can fit it around your daily lifestyle.
With demonstration videos and help always on hand, the course is easy to follow and understand. The course taught me a variety of techniques and methods to apply Make-Up and has also given me the advice and guidance I needed to go forward with a career.
The end test is challenging so it is important to study and revise all modules in order to pass.
Summer Wearn
I started this course as it is a keen interest of mine; as someone who worked as an office manager and administrator for large Estate Agents in London, I wanted to tighten my skills. I was not disappointed! There are a huge range of information; from dealing with aspects of marketing to legalities and a lot of reading. It was very easy to access and very thorough. I would recommend anyone looking to start in the industry, have an interest in property or simply want to brush up on knowledge and skills. I was very pleased overall with the course, and will recommend new skill academy to my friends.
Kelly-Anne Tomlinson-Docherty
Communication Skills Certificate Course
In this course, you will learn how to sharpen your communication skills and how to use them to positive effect in the workplace.
You will learn why communication skills are so important, and the factors that influence how well others will respond to your message.
You will consider barriers to communication and how to overcome them when interacting with those from your own culture and those of other backgrounds.
You will consider the role of verbal and non-verbal communication throughout the course.
You will learn:
- The definition and purpose of high impact communication, and why it is a highly valued skill.
- How to undertake a personal audit and understand your own communication style.
- How you can communicate to make a positive impression and get noticed at work.
- How you can make a positive impact at all levels within an organisation.
- How to develop the right kind of environment to facilitate high impact communication.
- How to put people at ease within seconds of meeting them.
- How to quickly establish rapport and build a sense of connection.
- How to use effective opening remarks and “icebreakers” helping others feel comfortable.
- How to detect barriers to communication between yourself and other people.
- How to remove communication barriers and deepen the relationship.
- The power of body language in high impact communication.
- How you can make use of multiple sensory channels when communicating with others.
- How you can take practical steps to overcome your personal insecurities and fears.
- How you can use body language to overcome the objections of others and negotiate successfully.
- How to emphasise your message using high impact body language.
- How you can invoke the past, present and future to build your message via storytelling and how to structure a message so that others feel inspired by your words.
- How to use metaphor in high impact communication in both written and spoken formats.
- How to ask questions that make people think, reflect, and give you the answers you need.
- How to gain the confidence of others and encourage them to believe in you.
- How to elicit and respond to positive and negative feedback and why negative feedback can be more valuable than praise.
- How to deal with negative or unresponsive individuals in a constructive manner, and to identify workplace bullying.
- How to understand another person’s position through active listening techniques.
- How to make a positive impact, elicit action from others, and maintain momentum when encouraging other people to change.
- How to reinforce your message across multiple channels.
- How to undertake further personal development and grow your communication skills, becoming an asset to your organisation in the process.
This course includes
24/7 Student Support
End of course certification
Lifetime access to your course
- The definition and purpose of high impact communication.
- How to undertake a personal audit and understand your own communication style.
- How you can communicate to get noticed at work.
- How you can make a positive impact at all levels within an organisation.
- How to put people at ease within seconds of meeting them.
- How to quickly establish rapport.
- How to use effective opening remarks and “ice-breakers.'
- How to detect barriers to communication.
- The power of body language in high impact communication.
- How you can make use of multiple sensory channels when communicating with others.
- How you can overcome your personal insecurities and fears.
- How you can use body language to overcome the objections of others.
- How you can invoke the past, present and future to build your message via storytelling.
- How to structure a message.
- How to use metaphor in high impact communication.
- How to ask questions that make people think.
- How to elicit and respond to positive and negative feedback.
- How to deal with negative or unresponsive individuals in a constructive manner.
- How to understand another person's position.
- How to make a positive impact and elicit action from others.
ID: YDFT67YHJ
of achievement
This certificate is presented to
Your Name
For completing the
Communication Skills Certificate
on 21st November 2026
Selena Hurford
Selena Hurford
Course Tutor
Daniel Morgan
Daniel Morgan
Head of Academy
Anyone who has an interest in learning more about this subject matter is encouraged to take the course. There are no entry requirements to take the course.
The course is broken down into 5 individual modules. Each module takes between 20 and 90 minutes on average to study. Although you are free to spend as much or as little time as you feel necessary on each module, simply log in and out of the course at your convenience.
You can study the course any time you like. Simply log in and out of the web based course as often as you require. The course is compatible with all computers, tablet devices and smart phones so you can even study while on the move!
Once you have completed all 5 modules there is a multiple choice test. The questions will be on a range of topics found within the 5 modules. The test, like the course, is online and can be taken a time and location of your choosing.
The pass mark for the test is 70%.
If you don’t pass the test first time you will get further opportunities to take the test again after extra study. There are no limits to the number of times you can take the test. All test retakes are included within the price of the course.
You can either use your Visa, MasterCard, American Express, Solo cards or PayPal account to pay for the online course. Our site uses the latest SSL encryption to ensure your safety. All payments are handled securely by PayPal.
You can begin the course immediately after your payment has been received. You will create your login details during the checkout process. We will also send you an email confirming your login details.
We estimate that the course will take about 10 hours to complete in total, plus an additional 30 minutes for the end of course test.
Once you have been awarded your certificate it is valid for life. The certificate does not expire or need renewing.
Enrolled in Legal Secretary Diploma course and absolutely love it! The course is well laid out, easy to follow at any pace and is full of information that is fit for the purpose. I can fit learning around my work and family life. I wish I had started sooner!
Rachida Zahouani
I started this course not too long ago but I am already learning so much! The course content is extremely interesting and informative!
I get excited thinking about what is going to be in each module! I would recommend this course to everybody with a passion for makeup without hesitation! I love the convenience of being able to do this course wherever I am.
Also, the fact that there is no time limit for the course is a plus, this means I can take my time and take notes as I go, without feeling rushed to complete each module fast.
Cian Conroy
After much searching, I stumbled across this online course which sounded perfect for what I wanted and was available at a very affordable cost. This is the first time I have taken an online course, so wasn’t sure what to expect or if my money was going to be well spent.
The course is great, it was very easy to follow with simple, clear instructions and the additional use of video demonstrations that I found extremely helpful. It was handy to be able to print off all the course modules to keep for future reference and nice to receive a certificate upon completion.
Whilst I will probably never have a career as nail technician, I have gained what I wanted from this course, lots of knowledge and new confidence to do manicures/pedicures on both myself, friends & family.
Janice Waterman
This is a fantastic course, it is incredible value for money and it will give you all the information you need to be able to pursue the career of Teaching Assistant.
Being able to do it all in your own time makes it a lot less stressful if you're trying to fit it around work and life in general and the addition of worksheets throughout helps you see which areas need improvement before you take the final test.
Jack Whitcher
A clear and concise course that allowed me to go at my own pace, with no time limit. A great way to learn and study from home so that you can fit it around your daily lifestyle.
With demonstration videos and help always on hand, the course is easy to follow and understand. The course taught me a variety of techniques and methods to apply Make-Up and has also given me the advice and guidance I needed to go forward with a career.
The end test is challenging so it is important to study and revise all modules in order to pass.
Summer Wearn
I started this course as it is a keen interest of mine; as someone who worked as an office manager and administrator for large Estate Agents in London, I wanted to tighten my skills. I was not disappointed! There are a huge range of information; from dealing with aspects of marketing to legalities and a lot of reading. It was very easy to access and very thorough. I would recommend anyone looking to start in the industry, have an interest in property or simply want to brush up on knowledge and skills. I was very pleased overall with the course, and will recommend new skill academy to my friends.
Kelly-Anne Tomlinson-Docherty
Why you should study with us
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RRP
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Wow what an incredible insight for the start of anyone's journey in property. This course gives you so much information and there are tests and questions on each of the modules. The course is very easy to follow and well laid out. You can actually make notes on the pages of each module using the notes tab! I am very excited to say that I passed and I only spent one week on this course. I will print all the PDF information and keep it in a file with my certificate. I feel very confident for my future plans now I have completed this course.
Nichola Anderson
Omg im so excited, over joyed and all the good stuff that comes to mind! Wonderful experience doing lessons with New Skills Academy. I look foward to doing more courses with them. I hope this will encourage others to come on board and refresh your minds or to learn something new, it's a win win situation. I want to thank New Skills Academy so much for making this as simple as possible for me.
Shari Anderson
The course was clearly set out with helpful end of week tests which built my knowledge. Being dyslexic I found the course was set out in an easy to understand way. I was able to pass the test on my first attempt. The downloaded pdf are a useful resource that you can keep forever. Looking forward to the next course
Ross Dunsten
It was an eye opening course that was flexible and easy to access. I was able to complete it from the comfort of my own home whilst also having the tasks to complete which enabled me to check my knowledge. I know feel much more confident in my field of work and really enjoyed doing it.
Ellie Clarke
Lovely course for people who want to know the basics and of sign language. It's has helped me to get more of an understanding and will greatly benefit me in my workplace. So easy to pick up and the videos were easy to understand. Would definitely recommend to anyone.
Chloe Hambly
I found this course incredibly useful, as it provided me with practical knowledge which I can implement in my role as a Support Worker. The videos were clear and concise, and the downloadable worksheets reinforced what I had learned as I was able to put pen to paper. Overall, a fantastic course for a great price! I am looking forward to taking on my next one.
Teleisha Harley
Yet another well laid out course. This is my 3rd course so far with New Skills Academy.
More than likely will be back for another one soon. This course was enjoyable to do, and I learnt a lot and passed first try. My certificate will be up on the wall soon.
Rob Coops
Excellent course, well explained and easy to understand. The course can be done at my own pace and is available on various devices. The layout of the course was excellent and the notes options is very good. The content is perfect and well structured, making it easy to understand and follow. I will definitely be taking more courses in the future.
Luis Costa
