Communication Skills Certificate
Why you should study with us
Communication Skills Certificate Course
In this course, you will learn how to sharpen your communication skills and how to use them to positive effect in the workplace.
You will learn why communication skills are so important, and the factors that influence how well others will respond to your message.
You will consider barriers to communication and how to overcome them when interacting with those from your own culture and those of other backgrounds.
You will consider the role of verbal and non-verbal communication throughout the course.
You will learn:
- The definition and purpose of high impact communication, and why it is a highly valued skill.
- How to undertake a personal audit and understand your own communication style.
- How you can communicate to make a positive impression and get noticed at work.
- How you can make a positive impact at all levels within an organisation.
- How to develop the right kind of environment to facilitate high impact communication.
- How to put people at ease within seconds of meeting them.
- How to quickly establish rapport and build a sense of connection.
- How to use effective opening remarks and “icebreakers” helping others feel comfortable.
- How to detect barriers to communication between yourself and other people.
- How to remove communication barriers and deepen the relationship.
- The power of body language in high impact communication.
- How you can make use of multiple sensory channels when communicating with others.
- How you can take practical steps to overcome your personal insecurities and fears.
- How you can use body language to overcome the objections of others and negotiate successfully.
- How to emphasise your message using high impact body language.
- How you can invoke the past, present and future to build your message via storytelling and how to structure a message so that others feel inspired by your words.
- How to use metaphor in high impact communication in both written and spoken formats.
- How to ask questions that make people think, reflect, and give you the answers you need.
- How to gain the confidence of others and encourage them to believe in you.
- How to elicit and respond to positive and negative feedback and why negative feedback can be more valuable than praise.
- How to deal with negative or unresponsive individuals in a constructive manner, and to identify workplace bullying.
- How to understand another person’s position through active listening techniques.
- How to make a positive impact, elicit action from others, and maintain momentum when encouraging other people to change.
- How to reinforce your message across multiple channels.
- How to undertake further personal development and grow your communication skills, becoming an asset to your organisation in the process.
This course includes
24/7 Student Support
End of course certification
Lifetime access to your course
Compatible with modern devices
- The definition and purpose of high impact communication.
- How to undertake a personal audit and understand your own communication style.
- How you can communicate to get noticed at work.
- How you can make a positive impact at all levels within an organisation.
- How to put people at ease within seconds of meeting them.
- How to quickly establish rapport.
- How to use effective opening remarks and “ice-breakers.'
- How to detect barriers to communication.
- The power of body language in high impact communication.
- How you can make use of multiple sensory channels when communicating with others.
- How you can overcome your personal insecurities and fears.
- How you can use body language to overcome the objections of others.
- How you can invoke the past, present and future to build your message via storytelling.
- How to structure a message.
- How to use metaphor in high impact communication.
- How to ask questions that make people think.
- How to elicit and respond to positive and negative feedback.
- How to deal with negative or unresponsive individuals in a constructive manner.
- How to understand another person's position.
- How to make a positive impact and elicit action from others.
ID: YDFT67YHJ
of achievement
This certificate is presented to
Your Name
For completing the
Communication Skills Certificate
on 21st November 2026
Selena Hurford
Selena Hurford
Course Tutor
Daniel Morgan
Daniel Morgan
Head of Academy
Anyone who has an interest in learning more about this subject matter is encouraged to take the course. There are no entry requirements to take the course.
The course is broken down into 5 individual modules. Each module takes between 20 and 90 minutes on average to study. Although you are free to spend as much or as little time as you feel necessary on each module, simply log in and out of the course at your convenience.
You can study the course any time you like. Simply log in and out of the web based course as often as you require. The course is compatible with all computers, tablet devices and smart phones so you can even study while on the move!
Once you have completed all 5 modules there is a multiple choice test. The questions will be on a range of topics found within the 5 modules. The test, like the course, is online and can be taken a time and location of your choosing.
The pass mark for the test is 70%.
If you don’t pass the test first time you will get further opportunities to take the test again after extra study. There are no limits to the number of times you can take the test. All test retakes are included within the price of the course.
You can either use your Visa, MasterCard, American Express, Solo cards or PayPal account to pay for the online course. Our site uses the latest SSL encryption to ensure your safety. All payments are handled securely by PayPal.
You can begin the course immediately after your payment has been received. You will create your login details during the checkout process. We will also send you an email confirming your login details.
We estimate that the course will take about 10 hours to complete in total, plus an additional 30 minutes for the end of course test.
Once you have been awarded your certificate it is valid for life. The certificate does not expire or need renewing.
I was already quite proficient in many areas that this course covers as I have worked similar jobs before but felt I could benefit from a qualification. This is a very in depth course that covers all areas of being a personal assistant, even ones that I wouldn’t have ever considered needing to learn.
The in-depth learning has built my confidence to put myself out there and try to get back into this career path. I particularly found the section on faxing to be very useful as it’s something that is done in most offices that I’ve found it difficult to come to grips with in the past.
I am already eyeing up more courses on the site and will be sure to give them a try soon.
Maria Casey
The course was very useful. It covers everything you need starting from the introduction to the comments. Everything was explained in a way to understand easily each one module of it. I really liked the pivot table module.
It is so helpful, don’t know how I lived until now without it at work. It is just amazing. I am so glad that I started the course and I am proud of myself that I did it in a such a short time.
Thank you for this. Can’t wait to start the next one – intermediate level! Hopefully I will pass it. And who knows – maybe after that I will pass the advanced one.
Eleonora Kanazirova
I have just complete the nail technician diploma award and delivered professional manicures and nail extensions to my friends and family who are very pleased with their treatments! The course was easy to follow and fun to do!
Fiona Baker
As a teacher I have experienced working with children with a range of learning and physical abilities. This course helped consolidate my knowledge and understanding gained during my 12 years of teaching and working with SEN children. It also added knowledge about the various diagnoses and categories and how to recognise them to support children’s learning.
I found the course easy to navigate, informative and I enjoyed the learning experience. In the future it will help me to think of the children in my care and how best to support their learning needs to achieve the best they can. I hope to someday specialise in working with children with SEN.
Rebecca Dobson
Great Course! Arrived very quickly on the same day I ordered it - Amazing Service! I can’t wait to get the certificate at the end so I can show my customers that I have under pinned my knowledge and experience by gaining a qualification that is fully accredited. It is so important to keep fully up to date with skill and learning since everything is constantly changing i.e. the law, people’s requirements and to refresh ones’ knowledge is paramount in today’s challenging job market. We need to be one step in front and a head of our competitors if we are to succeed. Thanks You for helping me achieve this.
Yvonne Watkins
Having just completed the Dyslexia Diploma in a few days I can honestly say I now have a much better knowledge of the condition and it gave me so much detail and information to learn in order to use in my teaching job. Very clear and easy to follow with great assessments at the end of each module. Also the multiple choice exam covered all of the important points I had learnt. Highly recommend this diploma. The fact I could study this online in my own time was a huge positive. I look forward to further study more diplomas related.
Carly Dawson
Communication Skills Certificate Course
In this course, you will learn how to sharpen your communication skills and how to use them to positive effect in the workplace.
You will learn why communication skills are so important, and the factors that influence how well others will respond to your message.
You will consider barriers to communication and how to overcome them when interacting with those from your own culture and those of other backgrounds.
You will consider the role of verbal and non-verbal communication throughout the course.
You will learn:
- The definition and purpose of high impact communication, and why it is a highly valued skill.
- How to undertake a personal audit and understand your own communication style.
- How you can communicate to make a positive impression and get noticed at work.
- How you can make a positive impact at all levels within an organisation.
- How to develop the right kind of environment to facilitate high impact communication.
- How to put people at ease within seconds of meeting them.
- How to quickly establish rapport and build a sense of connection.
- How to use effective opening remarks and “icebreakers” helping others feel comfortable.
- How to detect barriers to communication between yourself and other people.
- How to remove communication barriers and deepen the relationship.
- The power of body language in high impact communication.
- How you can make use of multiple sensory channels when communicating with others.
- How you can take practical steps to overcome your personal insecurities and fears.
- How you can use body language to overcome the objections of others and negotiate successfully.
- How to emphasise your message using high impact body language.
- How you can invoke the past, present and future to build your message via storytelling and how to structure a message so that others feel inspired by your words.
- How to use metaphor in high impact communication in both written and spoken formats.
- How to ask questions that make people think, reflect, and give you the answers you need.
- How to gain the confidence of others and encourage them to believe in you.
- How to elicit and respond to positive and negative feedback and why negative feedback can be more valuable than praise.
- How to deal with negative or unresponsive individuals in a constructive manner, and to identify workplace bullying.
- How to understand another person’s position through active listening techniques.
- How to make a positive impact, elicit action from others, and maintain momentum when encouraging other people to change.
- How to reinforce your message across multiple channels.
- How to undertake further personal development and grow your communication skills, becoming an asset to your organisation in the process.
This course includes
24/7 Student Support
End of course certification
Lifetime access to your course
Compatible with modern devices
- The definition and purpose of high impact communication.
- How to undertake a personal audit and understand your own communication style.
- How you can communicate to get noticed at work.
- How you can make a positive impact at all levels within an organisation.
- How to put people at ease within seconds of meeting them.
- How to quickly establish rapport.
- How to use effective opening remarks and “ice-breakers.'
- How to detect barriers to communication.
- The power of body language in high impact communication.
- How you can make use of multiple sensory channels when communicating with others.
- How you can overcome your personal insecurities and fears.
- How you can use body language to overcome the objections of others.
- How you can invoke the past, present and future to build your message via storytelling.
- How to structure a message.
- How to use metaphor in high impact communication.
- How to ask questions that make people think.
- How to elicit and respond to positive and negative feedback.
- How to deal with negative or unresponsive individuals in a constructive manner.
- How to understand another person's position.
- How to make a positive impact and elicit action from others.
ID: YDFT67YHJ
of achievement
This certificate is presented to
Your Name
For completing the
Communication Skills Certificate
on 21st November 2026
Selena Hurford
Selena Hurford
Course Tutor
Daniel Morgan
Daniel Morgan
Head of Academy
Anyone who has an interest in learning more about this subject matter is encouraged to take the course. There are no entry requirements to take the course.
The course is broken down into 5 individual modules. Each module takes between 20 and 90 minutes on average to study. Although you are free to spend as much or as little time as you feel necessary on each module, simply log in and out of the course at your convenience.
You can study the course any time you like. Simply log in and out of the web based course as often as you require. The course is compatible with all computers, tablet devices and smart phones so you can even study while on the move!
Once you have completed all 5 modules there is a multiple choice test. The questions will be on a range of topics found within the 5 modules. The test, like the course, is online and can be taken a time and location of your choosing.
The pass mark for the test is 70%.
If you don’t pass the test first time you will get further opportunities to take the test again after extra study. There are no limits to the number of times you can take the test. All test retakes are included within the price of the course.
You can either use your Visa, MasterCard, American Express, Solo cards or PayPal account to pay for the online course. Our site uses the latest SSL encryption to ensure your safety. All payments are handled securely by PayPal.
You can begin the course immediately after your payment has been received. You will create your login details during the checkout process. We will also send you an email confirming your login details.
We estimate that the course will take about 10 hours to complete in total, plus an additional 30 minutes for the end of course test.
Once you have been awarded your certificate it is valid for life. The certificate does not expire or need renewing.
I was already quite proficient in many areas that this course covers as I have worked similar jobs before but felt I could benefit from a qualification. This is a very in depth course that covers all areas of being a personal assistant, even ones that I wouldn’t have ever considered needing to learn.
The in-depth learning has built my confidence to put myself out there and try to get back into this career path. I particularly found the section on faxing to be very useful as it’s something that is done in most offices that I’ve found it difficult to come to grips with in the past.
I am already eyeing up more courses on the site and will be sure to give them a try soon.
Maria Casey
The course was very useful. It covers everything you need starting from the introduction to the comments. Everything was explained in a way to understand easily each one module of it. I really liked the pivot table module.
It is so helpful, don’t know how I lived until now without it at work. It is just amazing. I am so glad that I started the course and I am proud of myself that I did it in a such a short time.
Thank you for this. Can’t wait to start the next one – intermediate level! Hopefully I will pass it. And who knows – maybe after that I will pass the advanced one.
Eleonora Kanazirova
I have just complete the nail technician diploma award and delivered professional manicures and nail extensions to my friends and family who are very pleased with their treatments! The course was easy to follow and fun to do!
Fiona Baker
As a teacher I have experienced working with children with a range of learning and physical abilities. This course helped consolidate my knowledge and understanding gained during my 12 years of teaching and working with SEN children. It also added knowledge about the various diagnoses and categories and how to recognise them to support children’s learning.
I found the course easy to navigate, informative and I enjoyed the learning experience. In the future it will help me to think of the children in my care and how best to support their learning needs to achieve the best they can. I hope to someday specialise in working with children with SEN.
Rebecca Dobson
Great Course! Arrived very quickly on the same day I ordered it - Amazing Service! I can’t wait to get the certificate at the end so I can show my customers that I have under pinned my knowledge and experience by gaining a qualification that is fully accredited. It is so important to keep fully up to date with skill and learning since everything is constantly changing i.e. the law, people’s requirements and to refresh ones’ knowledge is paramount in today’s challenging job market. We need to be one step in front and a head of our competitors if we are to succeed. Thanks You for helping me achieve this.
Yvonne Watkins
Having just completed the Dyslexia Diploma in a few days I can honestly say I now have a much better knowledge of the condition and it gave me so much detail and information to learn in order to use in my teaching job. Very clear and easy to follow with great assessments at the end of each module. Also the multiple choice exam covered all of the important points I had learnt. Highly recommend this diploma. The fact I could study this online in my own time was a huge positive. I look forward to further study more diplomas related.
Carly Dawson
Why you should study with us
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Fantastic course! Well-presented and challenging with frequent assessments. I feel a serious sense of accomplishment having not studied for over 30 years! Videos that accompany each module are carefully thought out and informative. Am so impressed with this course, have now signed up for 3 other courses and recommending New Skills Academy to everyone!
Marva Hudson
Yet another well laid out course. This is my 3rd course so far with New Skills Academy.
More than likely will be back for another one soon. This course was enjoyable to do, and I learnt a lot and passed first try. My certificate will be up on the wall soon.
Rob Coops
The course was clearly set out with helpful end of week tests which built my knowledge. Being dyslexic I found the course was set out in an easy to understand way. I was able to pass the test on my first attempt. The downloaded pdf are a useful resource that you can keep forever. Looking forward to the next course
Ross Dunsten
I am a doctor. This course is well organized, covering all areas of CBT. The videos and practical tips are very helpful. All the modules are arranged with good explanations and examples. Also each module consists of quick test and assignment which enables you to gain knowledge. Finally I would like to thank the New Skills Academy team.
Dr. M. Arshad
Very interesting and helpful course. I ve learned a lot of interesting things about make up and the tutorials were very helpful and easy to understand. I really reccomend this course for everyone who is passionate about make up and wish to develop their skills and make a career from their hobby.
Nicoleta Lucaci
I found this course incredibly useful, as it provided me with practical knowledge which I can implement in my role as a Support Worker. The videos were clear and concise, and the downloadable worksheets reinforced what I had learned as I was able to put pen to paper. Overall, a fantastic course for a great price! I am looking forward to taking on my next one.
Teleisha Harley
Wow what an incredible insight for the start of anyone's journey in property. This course gives you so much information and there are tests and questions on each of the modules. The course is very easy to follow and well laid out. You can actually make notes on the pages of each module using the notes tab! I am very excited to say that I passed and I only spent one week on this course. I will print all the PDF information and keep it in a file with my certificate. I feel very confident for my future plans now I have completed this course.
Nichola Anderson
I took up this course initially to help me with my own dog, but found that as I worked through the material I actually started thinking that this could be something that I could use to make a second income. From start to finish I found the course engaging and interesting. I am now doing another dog related course and am experiencing the same level of enjoyment. I would recommend New Skills Academy without hesitation.
Keith Smith
