Communication Skills Certificate

Communication Skills Certificate Course

In this course, you will learn how to sharpen your communication skills and how to use them to positive effect in the workplace.

You will learn why communication skills are so important, and the factors that influence how well others will respond to your message.

You will consider barriers to communication and how to overcome them when interacting with those from your own culture and those of other backgrounds.

You will consider the role of verbal and non-verbal communication throughout the course.

You will learn:

  • The definition and purpose of high impact communication, and why it is a highly valued skill.
  • How to undertake a personal audit and understand your own communication style.
  • How you can communicate to make a positive impression and get noticed at work.
  • How you can make a positive impact at all levels within an organisation.
  • How to develop the right kind of environment to facilitate high impact communication.
  • How to put people at ease within seconds of meeting them.
  • How to quickly establish rapport and build a sense of connection.
  • How to use effective opening remarks and “icebreakers” helping others feel comfortable.
  • How to detect barriers to communication between yourself and other people.
  • How to remove communication barriers and deepen the relationship.
  • The power of body language in high impact communication.
  • How you can make use of multiple sensory channels when communicating with others.
  • How you can take practical steps to overcome your personal insecurities and fears.
  • How you can use body language to overcome the objections of others and negotiate successfully.
  • How to emphasise your message using high impact body language.
  • How you can invoke the past, present and future to build your message via storytelling and how to structure a message so that others feel inspired by your words.
  • How to use metaphor in high impact communication in both written and spoken formats.
  • How to ask questions that make people think, reflect, and give you the answers you need.
  • How to gain the confidence of others and encourage them to believe in you.
  • How to elicit and respond to positive and negative feedback and why negative feedback can be more valuable than praise.
  • How to deal with negative or unresponsive individuals in a constructive manner, and to identify workplace bullying.
  • How to understand another person’s position through active listening techniques.
  • How to make a positive impact, elicit action from others, and maintain momentum when encouraging other people to change.
  • How to reinforce your message across multiple channels.
  • How to undertake further personal development and grow your communication skills, becoming an asset to your organisation in the process.

This course includes

24/7 Student Support

End of course certification

Lifetime access to your course

Compatible with modern devices

PLUS - Access to the exclusive New Skills Academy Study Group!
  • The definition and purpose of high impact communication.
  • How to undertake a personal audit and understand your own communication style.
  • How you can communicate to get noticed at work.
  • How you can make a positive impact at all levels within an organisation.
  • How to put people at ease within seconds of meeting them.
  • How to quickly establish rapport.
  • How to use effective opening remarks and “ice-breakers.'
  • How to detect barriers to communication.
  • The power of body language in high impact communication.
  • How you can make use of multiple sensory channels when communicating with others.
  • How you can overcome your personal insecurities and fears.
  • How you can use body language to overcome the objections of others.
  • How you can invoke the past, present and future to build your message via storytelling.
  • How to structure a message.
  • How to use metaphor in high impact communication.
  • How to ask questions that make people think.
  • How to elicit and respond to positive and negative feedback.
  • How to deal with negative or unresponsive individuals in a constructive manner.
  • How to understand another person's position.
  • How to make a positive impact and elicit action from others.
ID: YDFT67YHJ
certificate

of achievement

This certificate is presented to

Your Name

NSA

For completing the

Communication Skills Certificate

on 21st November 2026

Selena Hurford

Selena Hurford

Course Tutor

cpd

Daniel Morgan

Daniel Morgan

Head of Academy

Certificate Example

Anyone who has an interest in learning more about this subject matter is encouraged to take the course. There are no entry requirements to take the course.

The course is broken down into 5 individual modules. Each module takes between 20 and 90 minutes on average to study. Although you are free to spend as much or as little time as you feel necessary on each module, simply log in and out of the course at your convenience.

You can study the course any time you like. Simply log in and out of the web based course as often as you require. The course is compatible with all computers, tablet devices and smart phones so you can even study while on the move!

Once you have completed all 5 modules there is a multiple choice test. The questions will be on a range of topics found within the 5 modules. The test, like the course, is online and can be taken a time and location of your choosing.

The pass mark for the test is 70%.

If you don’t pass the test first time you will get further opportunities to take the test again after extra study. There are no limits to the number of times you can take the test. All test retakes are included within the price of the course.

You can either use your Visa, MasterCard, American Express, Solo cards or PayPal account to pay for the online course. Our site uses the latest SSL encryption to ensure your safety. All payments are handled securely by PayPal.

You can begin the course immediately after your payment has been received. You will create your login details during the checkout process. We will also send you an email confirming your login details.

We estimate that the course will take about 10 hours to complete in total, plus an additional 30 minutes for the end of course test.

Once you have been awarded your certificate it is valid for life. The certificate does not expire or need renewing.

I was already quite proficient in many areas that this course covers as I have worked similar jobs before but felt I could benefit from a qualification. This is a very in depth course that covers all areas of being a personal assistant, even ones that I wouldn’t have ever considered needing to learn.

The in-depth learning has built my confidence to put myself out there and try to get back into this career path. I particularly found the section on faxing to be very useful as it’s something that is done in most offices that I’ve found it difficult to come to grips with in the past.

I am already eyeing up more courses on the site and will be sure to give them a try soon.

Maria Casey

The course was very useful. It covers everything you need starting from the introduction to the comments. Everything was explained in a way to understand easily each one module of it. I really liked the pivot table module.

It is so helpful, don’t know how I lived until now without it at work. It is just amazing. I am so glad that I started the course and I am proud of myself that I did it in a such a short time.

Thank you for this. Can’t wait to start the next one – intermediate level! Hopefully I will pass it. And who knows – maybe after that I will pass the advanced one.

Eleonora Kanazirova

I have just complete the nail technician diploma award and delivered professional manicures and nail extensions to my friends and family who are very pleased with their treatments! The course was easy to follow and fun to do!

Fiona Baker

As a teacher I have experienced working with children with a range of learning and physical abilities. This course helped consolidate my knowledge and understanding gained during my 12 years of teaching and working with SEN children. It also added knowledge about the various diagnoses and categories and how to recognise them to support children’s learning.

I found the course easy to navigate, informative and I enjoyed the learning experience. In the future it will help me to think of the children in my care and how best to support their learning needs to achieve the best they can. I hope to someday specialise in working with children with SEN.

Rebecca Dobson

Great Course! Arrived very quickly on the same day I ordered it - Amazing Service! I can’t wait to get the certificate at the end so I can show my customers that I have under pinned my knowledge and experience by gaining a qualification that is fully accredited. It is so important to keep fully up to date with skill and learning since everything is constantly changing i.e. the law, people’s requirements and to refresh ones’ knowledge is paramount in today’s challenging job market. We need to be one step in front and a head of our competitors if we are to succeed. Thanks You for helping me achieve this.

Yvonne Watkins

Having just completed the Dyslexia Diploma in a few days I can honestly say I now have a much better knowledge of the condition and it gave me so much detail and information to learn in order to use in my teaching job. Very clear and easy to follow with great assessments at the end of each module. Also the multiple choice exam covered all of the important points I had learnt. Highly recommend this diploma. The fact I could study this online in my own time was a huge positive. I look forward to further study more diplomas related.

Carly Dawson

Duration:
10 hours

Access:
Lifetime Access

Approved by:
CPD

Learning Type:


Text based modules  Images  Video learning 

Cost:
$50.00

Communication Skills Certificate Course

In this course, you will learn how to sharpen your communication skills and how to use them to positive effect in the workplace.

You will learn why communication skills are so important, and the factors that influence how well others will respond to your message.

You will consider barriers to communication and how to overcome them when interacting with those from your own culture and those of other backgrounds.

You will consider the role of verbal and non-verbal communication throughout the course.

You will learn:

  • The definition and purpose of high impact communication, and why it is a highly valued skill.
  • How to undertake a personal audit and understand your own communication style.
  • How you can communicate to make a positive impression and get noticed at work.
  • How you can make a positive impact at all levels within an organisation.
  • How to develop the right kind of environment to facilitate high impact communication.
  • How to put people at ease within seconds of meeting them.
  • How to quickly establish rapport and build a sense of connection.
  • How to use effective opening remarks and “icebreakers” helping others feel comfortable.
  • How to detect barriers to communication between yourself and other people.
  • How to remove communication barriers and deepen the relationship.
  • The power of body language in high impact communication.
  • How you can make use of multiple sensory channels when communicating with others.
  • How you can take practical steps to overcome your personal insecurities and fears.
  • How you can use body language to overcome the objections of others and negotiate successfully.
  • How to emphasise your message using high impact body language.
  • How you can invoke the past, present and future to build your message via storytelling and how to structure a message so that others feel inspired by your words.
  • How to use metaphor in high impact communication in both written and spoken formats.
  • How to ask questions that make people think, reflect, and give you the answers you need.
  • How to gain the confidence of others and encourage them to believe in you.
  • How to elicit and respond to positive and negative feedback and why negative feedback can be more valuable than praise.
  • How to deal with negative or unresponsive individuals in a constructive manner, and to identify workplace bullying.
  • How to understand another person’s position through active listening techniques.
  • How to make a positive impact, elicit action from others, and maintain momentum when encouraging other people to change.
  • How to reinforce your message across multiple channels.
  • How to undertake further personal development and grow your communication skills, becoming an asset to your organisation in the process.

This course includes

24/7 Student Support

End of course certification

Lifetime access to your course

Compatible with modern devices

PLUS - Access to the exclusive New Skills Academy Study Group!
  • The definition and purpose of high impact communication.
  • How to undertake a personal audit and understand your own communication style.
  • How you can communicate to get noticed at work.
  • How you can make a positive impact at all levels within an organisation.
  • How to put people at ease within seconds of meeting them.
  • How to quickly establish rapport.
  • How to use effective opening remarks and “ice-breakers.'
  • How to detect barriers to communication.
  • The power of body language in high impact communication.
  • How you can make use of multiple sensory channels when communicating with others.
  • How you can overcome your personal insecurities and fears.
  • How you can use body language to overcome the objections of others.
  • How you can invoke the past, present and future to build your message via storytelling.
  • How to structure a message.
  • How to use metaphor in high impact communication.
  • How to ask questions that make people think.
  • How to elicit and respond to positive and negative feedback.
  • How to deal with negative or unresponsive individuals in a constructive manner.
  • How to understand another person's position.
  • How to make a positive impact and elicit action from others.
ID: YDFT67YHJ
certificate

of achievement

This certificate is presented to

Your Name

NSA

For completing the

Communication Skills Certificate

on 21st November 2026

Selena Hurford

Selena Hurford

Course Tutor

cpd

Daniel Morgan

Daniel Morgan

Head of Academy

Certificate Example

Anyone who has an interest in learning more about this subject matter is encouraged to take the course. There are no entry requirements to take the course.

The course is broken down into 5 individual modules. Each module takes between 20 and 90 minutes on average to study. Although you are free to spend as much or as little time as you feel necessary on each module, simply log in and out of the course at your convenience.

You can study the course any time you like. Simply log in and out of the web based course as often as you require. The course is compatible with all computers, tablet devices and smart phones so you can even study while on the move!

Once you have completed all 5 modules there is a multiple choice test. The questions will be on a range of topics found within the 5 modules. The test, like the course, is online and can be taken a time and location of your choosing.

The pass mark for the test is 70%.

If you don’t pass the test first time you will get further opportunities to take the test again after extra study. There are no limits to the number of times you can take the test. All test retakes are included within the price of the course.

You can either use your Visa, MasterCard, American Express, Solo cards or PayPal account to pay for the online course. Our site uses the latest SSL encryption to ensure your safety. All payments are handled securely by PayPal.

You can begin the course immediately after your payment has been received. You will create your login details during the checkout process. We will also send you an email confirming your login details.

We estimate that the course will take about 10 hours to complete in total, plus an additional 30 minutes for the end of course test.

Once you have been awarded your certificate it is valid for life. The certificate does not expire or need renewing.

I was already quite proficient in many areas that this course covers as I have worked similar jobs before but felt I could benefit from a qualification. This is a very in depth course that covers all areas of being a personal assistant, even ones that I wouldn’t have ever considered needing to learn.

The in-depth learning has built my confidence to put myself out there and try to get back into this career path. I particularly found the section on faxing to be very useful as it’s something that is done in most offices that I’ve found it difficult to come to grips with in the past.

I am already eyeing up more courses on the site and will be sure to give them a try soon.

Maria Casey

The course was very useful. It covers everything you need starting from the introduction to the comments. Everything was explained in a way to understand easily each one module of it. I really liked the pivot table module.

It is so helpful, don’t know how I lived until now without it at work. It is just amazing. I am so glad that I started the course and I am proud of myself that I did it in a such a short time.

Thank you for this. Can’t wait to start the next one – intermediate level! Hopefully I will pass it. And who knows – maybe after that I will pass the advanced one.

Eleonora Kanazirova

I have just complete the nail technician diploma award and delivered professional manicures and nail extensions to my friends and family who are very pleased with their treatments! The course was easy to follow and fun to do!

Fiona Baker

As a teacher I have experienced working with children with a range of learning and physical abilities. This course helped consolidate my knowledge and understanding gained during my 12 years of teaching and working with SEN children. It also added knowledge about the various diagnoses and categories and how to recognise them to support children’s learning.

I found the course easy to navigate, informative and I enjoyed the learning experience. In the future it will help me to think of the children in my care and how best to support their learning needs to achieve the best they can. I hope to someday specialise in working with children with SEN.

Rebecca Dobson

Great Course! Arrived very quickly on the same day I ordered it - Amazing Service! I can’t wait to get the certificate at the end so I can show my customers that I have under pinned my knowledge and experience by gaining a qualification that is fully accredited. It is so important to keep fully up to date with skill and learning since everything is constantly changing i.e. the law, people’s requirements and to refresh ones’ knowledge is paramount in today’s challenging job market. We need to be one step in front and a head of our competitors if we are to succeed. Thanks You for helping me achieve this.

Yvonne Watkins

Having just completed the Dyslexia Diploma in a few days I can honestly say I now have a much better knowledge of the condition and it gave me so much detail and information to learn in order to use in my teaching job. Very clear and easy to follow with great assessments at the end of each module. Also the multiple choice exam covered all of the important points I had learnt. Highly recommend this diploma. The fact I could study this online in my own time was a huge positive. I look forward to further study more diplomas related.

Carly Dawson

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