Communication Skills Certificate
Why you should study with us
Communication Skills Certificate Course
In this course, you will learn how to sharpen your communication skills and how to use them to positive effect in the workplace.
You will learn why communication skills are so important, and the factors that influence how well others will respond to your message.
You will consider barriers to communication and how to overcome them when interacting with those from your own culture and those of other backgrounds.
You will consider the role of verbal and non-verbal communication throughout the course.
You will learn:
- The definition and purpose of high impact communication, and why it is a highly valued skill.
- How to undertake a personal audit and understand your own communication style.
- How you can communicate to make a positive impression and get noticed at work.
- How you can make a positive impact at all levels within an organisation.
- How to develop the right kind of environment to facilitate high impact communication.
- How to put people at ease within seconds of meeting them.
- How to quickly establish rapport and build a sense of connection.
- How to use effective opening remarks and “icebreakers” helping others feel comfortable.
- How to detect barriers to communication between yourself and other people.
- How to remove communication barriers and deepen the relationship.
- The power of body language in high impact communication.
- How you can make use of multiple sensory channels when communicating with others.
- How you can take practical steps to overcome your personal insecurities and fears.
- How you can use body language to overcome the objections of others and negotiate successfully.
- How to emphasise your message using high impact body language.
- How you can invoke the past, present and future to build your message via storytelling and how to structure a message so that others feel inspired by your words.
- How to use metaphor in high impact communication in both written and spoken formats.
- How to ask questions that make people think, reflect, and give you the answers you need.
- How to gain the confidence of others and encourage them to believe in you.
- How to elicit and respond to positive and negative feedback and why negative feedback can be more valuable than praise.
- How to deal with negative or unresponsive individuals in a constructive manner, and to identify workplace bullying.
- How to understand another person’s position through active listening techniques.
- How to make a positive impact, elicit action from others, and maintain momentum when encouraging other people to change.
- How to reinforce your message across multiple channels.
- How to undertake further personal development and grow your communication skills, becoming an asset to your organisation in the process.
This course includes
24/7 Student Support
End of course certification
Lifetime access to your course
Compatible with modern devices
- The definition and purpose of high impact communication.
- How to undertake a personal audit and understand your own communication style.
- How you can communicate to get noticed at work.
- How you can make a positive impact at all levels within an organisation.
- How to put people at ease within seconds of meeting them.
- How to quickly establish rapport.
- How to use effective opening remarks and “ice-breakers.'
- How to detect barriers to communication.
- The power of body language in high impact communication.
- How you can make use of multiple sensory channels when communicating with others.
- How you can overcome your personal insecurities and fears.
- How you can use body language to overcome the objections of others.
- How you can invoke the past, present and future to build your message via storytelling.
- How to structure a message.
- How to use metaphor in high impact communication.
- How to ask questions that make people think.
- How to elicit and respond to positive and negative feedback.
- How to deal with negative or unresponsive individuals in a constructive manner.
- How to understand another person's position.
- How to make a positive impact and elicit action from others.
ID: YDFT67YHJ
of achievement
This certificate is presented to
Your Name
For completing the
Communication Skills Certificate
on 21st November 2026
Selena Hurford
Selena Hurford
Course Tutor
Daniel Morgan
Daniel Morgan
Head of Academy
Anyone who has an interest in learning more about this subject matter is encouraged to take the course. There are no entry requirements to take the course.
The course is broken down into 5 individual modules. Each module takes between 20 and 90 minutes on average to study. Although you are free to spend as much or as little time as you feel necessary on each module, simply log in and out of the course at your convenience.
You can study the course any time you like. Simply log in and out of the web based course as often as you require. The course is compatible with all computers, tablet devices and smart phones so you can even study while on the move!
Once you have completed all 5 modules there is a multiple choice test. The questions will be on a range of topics found within the 5 modules. The test, like the course, is online and can be taken a time and location of your choosing.
The pass mark for the test is 70%.
If you don’t pass the test first time you will get further opportunities to take the test again after extra study. There are no limits to the number of times you can take the test. All test retakes are included within the price of the course.
You can either use your Visa, MasterCard, American Express, Solo cards or PayPal account to pay for the online course. Our site uses the latest SSL encryption to ensure your safety. All payments are handled securely by PayPal.
You can begin the course immediately after your payment has been received. You will create your login details during the checkout process. We will also send you an email confirming your login details.
We estimate that the course will take about 10 hours to complete in total, plus an additional 30 minutes for the end of course test.
Once you have been awarded your certificate it is valid for life. The certificate does not expire or need renewing.
I am over the moon with this course and just had to leave a positive review.
The content is very relevant and completely up to date, it gives a fantastic overview of Advertising which is simple and easy to read and digest. It has helped me understand aspects in my current job role more than I needed. I am confident it would help anyone take the plunge into the marketing world!! The little tests along the way are also really handy, and tests what you have understood.
I would highly recommend this course. I am really looking forward to completing the remainder of this course, and browse what other courses are available. Thank you!!
Danielle Woodall
Absolutely fantastic! I would definitely recommend doing this course if you are a beginner, and I would also say that you definitely do not have to worry as all three learning types are covered! It is also great to have the ability to get in touch with a tutor if stuck, especially if you haven’t got someone at home or work to help you understand something!
If I hadn’t of already completed this course and chosen to start the next level up, I would happily do this course again. However, I would recommend this course, even more so for someone who is trying to learn for a career change! Exactly what I did and because of this very reason, and feared that it would expensive to change my career, and was amazed how easy and cheap it was!
Korin Williams
I have always had an interest in property and estate management. I was unsure how to get my career started in this field without any experience or qualifications in that area. Also, having three children and a full time job limits my ability to attend to college courses. The online system they have at "New Skills Academy" is so straight forward and easy to use. I'm really enjoying learning and expanding my knowledge at my own pace and in my own time. Getting started was so straightforward, I even read over material during swimming lessons and the school run. I'm already looking for the next course to start!
Kayley Jones
Absolutely amazing course.. I had so much fun learning with New Skills Academy. This course was so informative, set out really well and I learned so much. It was great that with two young children under 3, I still managed to learn and pass my course that I’m so happy about.
Also fantastic that for a small fee I am having my certificate sent out to me which is a great option for me. All that’s left for me to do now is practice practice and practice. New Skills Academy have given me the confidence to start my venture as a Face Painter. Thank you so much. Amy xx
Amy Hewson
Very informative and interesting to read. Having it broken down into very manageable sections makes it easy to absorb your new found knowledge.
Kathleen Walker
I must honestly say that this course website is a great help for learning new information on previous courses as I did a Premiere Animal Care 1 year course.
Ever since my mum introduced me to this website and got me on the "Dog Grooming Diploma" course through New Skills , we also came across many other great courses and offers and not only did I learn new skills, techniques and information while working on my modules my previous knowledge on dog care expanded tremendously!
I would definitely recommend this website to friends and family to help them gain skills, experience and knowledge on whatever job they are hoping to get with the qualifications from their chosen course.
Parmjit Uppal
Communication Skills Certificate Course
In this course, you will learn how to sharpen your communication skills and how to use them to positive effect in the workplace.
You will learn why communication skills are so important, and the factors that influence how well others will respond to your message.
You will consider barriers to communication and how to overcome them when interacting with those from your own culture and those of other backgrounds.
You will consider the role of verbal and non-verbal communication throughout the course.
You will learn:
- The definition and purpose of high impact communication, and why it is a highly valued skill.
- How to undertake a personal audit and understand your own communication style.
- How you can communicate to make a positive impression and get noticed at work.
- How you can make a positive impact at all levels within an organisation.
- How to develop the right kind of environment to facilitate high impact communication.
- How to put people at ease within seconds of meeting them.
- How to quickly establish rapport and build a sense of connection.
- How to use effective opening remarks and “icebreakers” helping others feel comfortable.
- How to detect barriers to communication between yourself and other people.
- How to remove communication barriers and deepen the relationship.
- The power of body language in high impact communication.
- How you can make use of multiple sensory channels when communicating with others.
- How you can take practical steps to overcome your personal insecurities and fears.
- How you can use body language to overcome the objections of others and negotiate successfully.
- How to emphasise your message using high impact body language.
- How you can invoke the past, present and future to build your message via storytelling and how to structure a message so that others feel inspired by your words.
- How to use metaphor in high impact communication in both written and spoken formats.
- How to ask questions that make people think, reflect, and give you the answers you need.
- How to gain the confidence of others and encourage them to believe in you.
- How to elicit and respond to positive and negative feedback and why negative feedback can be more valuable than praise.
- How to deal with negative or unresponsive individuals in a constructive manner, and to identify workplace bullying.
- How to understand another person’s position through active listening techniques.
- How to make a positive impact, elicit action from others, and maintain momentum when encouraging other people to change.
- How to reinforce your message across multiple channels.
- How to undertake further personal development and grow your communication skills, becoming an asset to your organisation in the process.
This course includes
24/7 Student Support
End of course certification
Lifetime access to your course
Compatible with modern devices
- The definition and purpose of high impact communication.
- How to undertake a personal audit and understand your own communication style.
- How you can communicate to get noticed at work.
- How you can make a positive impact at all levels within an organisation.
- How to put people at ease within seconds of meeting them.
- How to quickly establish rapport.
- How to use effective opening remarks and “ice-breakers.'
- How to detect barriers to communication.
- The power of body language in high impact communication.
- How you can make use of multiple sensory channels when communicating with others.
- How you can overcome your personal insecurities and fears.
- How you can use body language to overcome the objections of others.
- How you can invoke the past, present and future to build your message via storytelling.
- How to structure a message.
- How to use metaphor in high impact communication.
- How to ask questions that make people think.
- How to elicit and respond to positive and negative feedback.
- How to deal with negative or unresponsive individuals in a constructive manner.
- How to understand another person's position.
- How to make a positive impact and elicit action from others.
ID: YDFT67YHJ
of achievement
This certificate is presented to
Your Name
For completing the
Communication Skills Certificate
on 21st November 2026
Selena Hurford
Selena Hurford
Course Tutor
Daniel Morgan
Daniel Morgan
Head of Academy
Anyone who has an interest in learning more about this subject matter is encouraged to take the course. There are no entry requirements to take the course.
The course is broken down into 5 individual modules. Each module takes between 20 and 90 minutes on average to study. Although you are free to spend as much or as little time as you feel necessary on each module, simply log in and out of the course at your convenience.
You can study the course any time you like. Simply log in and out of the web based course as often as you require. The course is compatible with all computers, tablet devices and smart phones so you can even study while on the move!
Once you have completed all 5 modules there is a multiple choice test. The questions will be on a range of topics found within the 5 modules. The test, like the course, is online and can be taken a time and location of your choosing.
The pass mark for the test is 70%.
If you don’t pass the test first time you will get further opportunities to take the test again after extra study. There are no limits to the number of times you can take the test. All test retakes are included within the price of the course.
You can either use your Visa, MasterCard, American Express, Solo cards or PayPal account to pay for the online course. Our site uses the latest SSL encryption to ensure your safety. All payments are handled securely by PayPal.
You can begin the course immediately after your payment has been received. You will create your login details during the checkout process. We will also send you an email confirming your login details.
We estimate that the course will take about 10 hours to complete in total, plus an additional 30 minutes for the end of course test.
Once you have been awarded your certificate it is valid for life. The certificate does not expire or need renewing.
I am over the moon with this course and just had to leave a positive review.
The content is very relevant and completely up to date, it gives a fantastic overview of Advertising which is simple and easy to read and digest. It has helped me understand aspects in my current job role more than I needed. I am confident it would help anyone take the plunge into the marketing world!! The little tests along the way are also really handy, and tests what you have understood.
I would highly recommend this course. I am really looking forward to completing the remainder of this course, and browse what other courses are available. Thank you!!
Danielle Woodall
Absolutely fantastic! I would definitely recommend doing this course if you are a beginner, and I would also say that you definitely do not have to worry as all three learning types are covered! It is also great to have the ability to get in touch with a tutor if stuck, especially if you haven’t got someone at home or work to help you understand something!
If I hadn’t of already completed this course and chosen to start the next level up, I would happily do this course again. However, I would recommend this course, even more so for someone who is trying to learn for a career change! Exactly what I did and because of this very reason, and feared that it would expensive to change my career, and was amazed how easy and cheap it was!
Korin Williams
I have always had an interest in property and estate management. I was unsure how to get my career started in this field without any experience or qualifications in that area. Also, having three children and a full time job limits my ability to attend to college courses. The online system they have at "New Skills Academy" is so straight forward and easy to use. I'm really enjoying learning and expanding my knowledge at my own pace and in my own time. Getting started was so straightforward, I even read over material during swimming lessons and the school run. I'm already looking for the next course to start!
Kayley Jones
Absolutely amazing course.. I had so much fun learning with New Skills Academy. This course was so informative, set out really well and I learned so much. It was great that with two young children under 3, I still managed to learn and pass my course that I’m so happy about.
Also fantastic that for a small fee I am having my certificate sent out to me which is a great option for me. All that’s left for me to do now is practice practice and practice. New Skills Academy have given me the confidence to start my venture as a Face Painter. Thank you so much. Amy xx
Amy Hewson
Very informative and interesting to read. Having it broken down into very manageable sections makes it easy to absorb your new found knowledge.
Kathleen Walker
I must honestly say that this course website is a great help for learning new information on previous courses as I did a Premiere Animal Care 1 year course.
Ever since my mum introduced me to this website and got me on the "Dog Grooming Diploma" course through New Skills , we also came across many other great courses and offers and not only did I learn new skills, techniques and information while working on my modules my previous knowledge on dog care expanded tremendously!
I would definitely recommend this website to friends and family to help them gain skills, experience and knowledge on whatever job they are hoping to get with the qualifications from their chosen course.
Parmjit Uppal
Why you should study with us
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The course was clearly set out with helpful end of week tests which built my knowledge. Being dyslexic I found the course was set out in an easy to understand way. I was able to pass the test on my first attempt. The downloaded pdf are a useful resource that you can keep forever. Looking forward to the next course
Ross Dunsten
I found this course incredibly useful, as it provided me with practical knowledge which I can implement in my role as a Support Worker. The videos were clear and concise, and the downloadable worksheets reinforced what I had learned as I was able to put pen to paper. Overall, a fantastic course for a great price! I am looking forward to taking on my next one.
Teleisha Harley
Yet another well laid out course. This is my 3rd course so far with New Skills Academy.
More than likely will be back for another one soon. This course was enjoyable to do, and I learnt a lot and passed first try. My certificate will be up on the wall soon.
Rob Coops
Wow what an incredible insight for the start of anyone's journey in property. This course gives you so much information and there are tests and questions on each of the modules. The course is very easy to follow and well laid out. You can actually make notes on the pages of each module using the notes tab! I am very excited to say that I passed and I only spent one week on this course. I will print all the PDF information and keep it in a file with my certificate. I feel very confident for my future plans now I have completed this course.
Nichola Anderson
Fantastic course! Well-presented and challenging with frequent assessments. I feel a serious sense of accomplishment having not studied for over 30 years! Videos that accompany each module are carefully thought out and informative. Am so impressed with this course, have now signed up for 3 other courses and recommending New Skills Academy to everyone!
Marva Hudson
I am a doctor. This course is well organized, covering all areas of CBT. The videos and practical tips are very helpful. All the modules are arranged with good explanations and examples. Also each module consists of quick test and assignment which enables you to gain knowledge. Finally I would like to thank the New Skills Academy team.
Dr. M. Arshad
I took up this course initially to help me with my own dog, but found that as I worked through the material I actually started thinking that this could be something that I could use to make a second income. From start to finish I found the course engaging and interesting. I am now doing another dog related course and am experiencing the same level of enjoyment. I would recommend New Skills Academy without hesitation.
Keith Smith
This is a great course for any level of knowledge. Very easy to navigate, great practical tasks and explanations are very clear. You can revise any module with no problem. The test wasn’t too hard if you completed every module. It may be handy to make some notes before you start. Overall I'm very happy with my choice. Thank you New skills for my New skills :)
Julia Bobkova
