Communication Skills Certificate
Why you should study with us
Communication Skills Certificate Course
In this course, you will learn how to sharpen your communication skills and how to use them to positive effect in the workplace.
You will learn why communication skills are so important, and the factors that influence how well others will respond to your message.
You will consider barriers to communication and how to overcome them when interacting with those from your own culture and those of other backgrounds.
You will consider the role of verbal and non-verbal communication throughout the course.
You will learn:
- The definition and purpose of high impact communication, and why it is a highly valued skill.
- How to undertake a personal audit and understand your own communication style.
- How you can communicate to make a positive impression and get noticed at work.
- How you can make a positive impact at all levels within an organisation.
- How to develop the right kind of environment to facilitate high impact communication.
- How to put people at ease within seconds of meeting them.
- How to quickly establish rapport and build a sense of connection.
- How to use effective opening remarks and “icebreakers” helping others feel comfortable.
- How to detect barriers to communication between yourself and other people.
- How to remove communication barriers and deepen the relationship.
- The power of body language in high impact communication.
- How you can make use of multiple sensory channels when communicating with others.
- How you can take practical steps to overcome your personal insecurities and fears.
- How you can use body language to overcome the objections of others and negotiate successfully.
- How to emphasise your message using high impact body language.
- How you can invoke the past, present and future to build your message via storytelling and how to structure a message so that others feel inspired by your words.
- How to use metaphor in high impact communication in both written and spoken formats.
- How to ask questions that make people think, reflect, and give you the answers you need.
- How to gain the confidence of others and encourage them to believe in you.
- How to elicit and respond to positive and negative feedback and why negative feedback can be more valuable than praise.
- How to deal with negative or unresponsive individuals in a constructive manner, and to identify workplace bullying.
- How to understand another person’s position through active listening techniques.
- How to make a positive impact, elicit action from others, and maintain momentum when encouraging other people to change.
- How to reinforce your message across multiple channels.
- How to undertake further personal development and grow your communication skills, becoming an asset to your organisation in the process.
This course includes
24/7 Student Support
End of course certification
Lifetime access to your course
Compatible with modern devices
- The definition and purpose of high impact communication.
- How to undertake a personal audit and understand your own communication style.
- How you can communicate to get noticed at work.
- How you can make a positive impact at all levels within an organisation.
- How to put people at ease within seconds of meeting them.
- How to quickly establish rapport.
- How to use effective opening remarks and “ice-breakers.'
- How to detect barriers to communication.
- The power of body language in high impact communication.
- How you can make use of multiple sensory channels when communicating with others.
- How you can overcome your personal insecurities and fears.
- How you can use body language to overcome the objections of others.
- How you can invoke the past, present and future to build your message via storytelling.
- How to structure a message.
- How to use metaphor in high impact communication.
- How to ask questions that make people think.
- How to elicit and respond to positive and negative feedback.
- How to deal with negative or unresponsive individuals in a constructive manner.
- How to understand another person's position.
- How to make a positive impact and elicit action from others.
ID: YDFT67YHJ
of achievement
This certificate is presented to
Your Name
For completing the
Communication Skills Certificate
on 21st November 2026
Selena Hurford
Selena Hurford
Course Tutor
Daniel Morgan
Daniel Morgan
Head of Academy
Anyone who has an interest in learning more about this subject matter is encouraged to take the course. There are no entry requirements to take the course.
The course is broken down into 5 individual modules. Each module takes between 20 and 90 minutes on average to study. Although you are free to spend as much or as little time as you feel necessary on each module, simply log in and out of the course at your convenience.
You can study the course any time you like. Simply log in and out of the web based course as often as you require. The course is compatible with all computers, tablet devices and smart phones so you can even study while on the move!
Once you have completed all 5 modules there is a multiple choice test. The questions will be on a range of topics found within the 5 modules. The test, like the course, is online and can be taken a time and location of your choosing.
The pass mark for the test is 70%.
If you don’t pass the test first time you will get further opportunities to take the test again after extra study. There are no limits to the number of times you can take the test. All test retakes are included within the price of the course.
You can either use your Visa, MasterCard, American Express, Solo cards or PayPal account to pay for the online course. Our site uses the latest SSL encryption to ensure your safety. All payments are handled securely by PayPal.
You can begin the course immediately after your payment has been received. You will create your login details during the checkout process. We will also send you an email confirming your login details.
We estimate that the course will take about 10 hours to complete in total, plus an additional 30 minutes for the end of course test.
Once you have been awarded your certificate it is valid for life. The certificate does not expire or need renewing.
Stephen Rawlinson
The course covers all the necessary aspects of SEN education, and is produced in manageable modules for learning.
In terms of value and content, I would rate this as one of the best online diploma courses.
Ainsley Nugent
Great course lots to learn and apply very informative, as a pharmacy assistant this course has given me more knowledge and confidence to provide great services to my customers.
Assignments were easy to follow and I would recommend anyone to study a course at New Skills Academy as you can do them in your own time.
Having a certificate not only boosts my confidence, but also shows my employers that i have learnt new skills and have gained more information that is useful for my area of work.
Thanks very much New Skills Academy, I will study with you again!
Shane Hills
This course was amazing and fun!
Not only was it very informative and well categorized and divided into easy learning sections, but also very complete and offering tons of valuable information to succeed as a Landscaper.
The illustrations and photos are very helpful and provide a clear image of how to do things and how things ought to look and also help for future reference along with the worksheets that are downloadable which assist in the learning process.
The course covers every aspect of Garden Design & Landscaping and it was a pleasure completing this course - highly recommend it to anybody with an interest in becoming a Landscaper or for the individual who has an interest in broadening their knowledge in the garden.
Wayne Lavarinhas
really enjoyed the course, nice short sections easy to take in the information.
I particularity liked the option to save the pfd and print the material, this allowed me to look back on the information, which was very helpful.
I would recommend this course to others as it gives an understanding to the events industry.
I look forward to using my diploma and put the skills i learnt into practice in a day to day career change. Thanks!
Cos Constantinides
I found the course very useful and it was fairly easy to navigate around the website. The course material was good and easy to understand and I am glad that I passed my test.
I learned so much as I am currently doing my CEMAP Mortgage Adviser qualification and thought that doing an Estate Agency Diploma would help me know the basics about selling and letting properties.
I feel so much more confident after doing the course and encourage anyone who wants a career in Estate Agency to do this course as you will learn so much from it.
Thank you New Skills Academy!
Alym Nathoo
Communication Skills Certificate Course
In this course, you will learn how to sharpen your communication skills and how to use them to positive effect in the workplace.
You will learn why communication skills are so important, and the factors that influence how well others will respond to your message.
You will consider barriers to communication and how to overcome them when interacting with those from your own culture and those of other backgrounds.
You will consider the role of verbal and non-verbal communication throughout the course.
You will learn:
- The definition and purpose of high impact communication, and why it is a highly valued skill.
- How to undertake a personal audit and understand your own communication style.
- How you can communicate to make a positive impression and get noticed at work.
- How you can make a positive impact at all levels within an organisation.
- How to develop the right kind of environment to facilitate high impact communication.
- How to put people at ease within seconds of meeting them.
- How to quickly establish rapport and build a sense of connection.
- How to use effective opening remarks and “icebreakers” helping others feel comfortable.
- How to detect barriers to communication between yourself and other people.
- How to remove communication barriers and deepen the relationship.
- The power of body language in high impact communication.
- How you can make use of multiple sensory channels when communicating with others.
- How you can take practical steps to overcome your personal insecurities and fears.
- How you can use body language to overcome the objections of others and negotiate successfully.
- How to emphasise your message using high impact body language.
- How you can invoke the past, present and future to build your message via storytelling and how to structure a message so that others feel inspired by your words.
- How to use metaphor in high impact communication in both written and spoken formats.
- How to ask questions that make people think, reflect, and give you the answers you need.
- How to gain the confidence of others and encourage them to believe in you.
- How to elicit and respond to positive and negative feedback and why negative feedback can be more valuable than praise.
- How to deal with negative or unresponsive individuals in a constructive manner, and to identify workplace bullying.
- How to understand another person’s position through active listening techniques.
- How to make a positive impact, elicit action from others, and maintain momentum when encouraging other people to change.
- How to reinforce your message across multiple channels.
- How to undertake further personal development and grow your communication skills, becoming an asset to your organisation in the process.
This course includes
24/7 Student Support
End of course certification
Lifetime access to your course
Compatible with modern devices
- The definition and purpose of high impact communication.
- How to undertake a personal audit and understand your own communication style.
- How you can communicate to get noticed at work.
- How you can make a positive impact at all levels within an organisation.
- How to put people at ease within seconds of meeting them.
- How to quickly establish rapport.
- How to use effective opening remarks and “ice-breakers.'
- How to detect barriers to communication.
- The power of body language in high impact communication.
- How you can make use of multiple sensory channels when communicating with others.
- How you can overcome your personal insecurities and fears.
- How you can use body language to overcome the objections of others.
- How you can invoke the past, present and future to build your message via storytelling.
- How to structure a message.
- How to use metaphor in high impact communication.
- How to ask questions that make people think.
- How to elicit and respond to positive and negative feedback.
- How to deal with negative or unresponsive individuals in a constructive manner.
- How to understand another person's position.
- How to make a positive impact and elicit action from others.
ID: YDFT67YHJ
of achievement
This certificate is presented to
Your Name
For completing the
Communication Skills Certificate
on 21st November 2026
Selena Hurford
Selena Hurford
Course Tutor
Daniel Morgan
Daniel Morgan
Head of Academy
Anyone who has an interest in learning more about this subject matter is encouraged to take the course. There are no entry requirements to take the course.
The course is broken down into 5 individual modules. Each module takes between 20 and 90 minutes on average to study. Although you are free to spend as much or as little time as you feel necessary on each module, simply log in and out of the course at your convenience.
You can study the course any time you like. Simply log in and out of the web based course as often as you require. The course is compatible with all computers, tablet devices and smart phones so you can even study while on the move!
Once you have completed all 5 modules there is a multiple choice test. The questions will be on a range of topics found within the 5 modules. The test, like the course, is online and can be taken a time and location of your choosing.
The pass mark for the test is 70%.
If you don’t pass the test first time you will get further opportunities to take the test again after extra study. There are no limits to the number of times you can take the test. All test retakes are included within the price of the course.
You can either use your Visa, MasterCard, American Express, Solo cards or PayPal account to pay for the online course. Our site uses the latest SSL encryption to ensure your safety. All payments are handled securely by PayPal.
You can begin the course immediately after your payment has been received. You will create your login details during the checkout process. We will also send you an email confirming your login details.
We estimate that the course will take about 10 hours to complete in total, plus an additional 30 minutes for the end of course test.
Once you have been awarded your certificate it is valid for life. The certificate does not expire or need renewing.
Stephen Rawlinson
The course covers all the necessary aspects of SEN education, and is produced in manageable modules for learning.
In terms of value and content, I would rate this as one of the best online diploma courses.
Ainsley Nugent
Great course lots to learn and apply very informative, as a pharmacy assistant this course has given me more knowledge and confidence to provide great services to my customers.
Assignments were easy to follow and I would recommend anyone to study a course at New Skills Academy as you can do them in your own time.
Having a certificate not only boosts my confidence, but also shows my employers that i have learnt new skills and have gained more information that is useful for my area of work.
Thanks very much New Skills Academy, I will study with you again!
Shane Hills
This course was amazing and fun!
Not only was it very informative and well categorized and divided into easy learning sections, but also very complete and offering tons of valuable information to succeed as a Landscaper.
The illustrations and photos are very helpful and provide a clear image of how to do things and how things ought to look and also help for future reference along with the worksheets that are downloadable which assist in the learning process.
The course covers every aspect of Garden Design & Landscaping and it was a pleasure completing this course - highly recommend it to anybody with an interest in becoming a Landscaper or for the individual who has an interest in broadening their knowledge in the garden.
Wayne Lavarinhas
really enjoyed the course, nice short sections easy to take in the information.
I particularity liked the option to save the pfd and print the material, this allowed me to look back on the information, which was very helpful.
I would recommend this course to others as it gives an understanding to the events industry.
I look forward to using my diploma and put the skills i learnt into practice in a day to day career change. Thanks!
Cos Constantinides
I found the course very useful and it was fairly easy to navigate around the website. The course material was good and easy to understand and I am glad that I passed my test.
I learned so much as I am currently doing my CEMAP Mortgage Adviser qualification and thought that doing an Estate Agency Diploma would help me know the basics about selling and letting properties.
I feel so much more confident after doing the course and encourage anyone who wants a career in Estate Agency to do this course as you will learn so much from it.
Thank you New Skills Academy!
Alym Nathoo
Why you should study with us
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Fantastic course! Well-presented and challenging with frequent assessments. I feel a serious sense of accomplishment having not studied for over 30 years! Videos that accompany each module are carefully thought out and informative. Am so impressed with this course, have now signed up for 3 other courses and recommending New Skills Academy to everyone!
Marva Hudson
This course is a great way to brush up on my rusty excel skills, I recommend this course to anyone looking for something to do during lockdown, it's easy to use and talks you through each stage step by step. It has given me the confidence I need to further my career.
Georgia Darke
I took up this course initially to help me with my own dog, but found that as I worked through the material I actually started thinking that this could be something that I could use to make a second income. From start to finish I found the course engaging and interesting. I am now doing another dog related course and am experiencing the same level of enjoyment. I would recommend New Skills Academy without hesitation.
Keith Smith
The course was clearly set out with helpful end of week tests which built my knowledge. Being dyslexic I found the course was set out in an easy to understand way. I was able to pass the test on my first attempt. The downloaded pdf are a useful resource that you can keep forever. Looking forward to the next course
Ross Dunsten
Lovely course for people who want to know the basics and of sign language. It's has helped me to get more of an understanding and will greatly benefit me in my workplace. So easy to pick up and the videos were easy to understand. Would definitely recommend to anyone.
Chloe Hambly
Omg im so excited, over joyed and all the good stuff that comes to mind! Wonderful experience doing lessons with New Skills Academy. I look foward to doing more courses with them. I hope this will encourage others to come on board and refresh your minds or to learn something new, it's a win win situation. I want to thank New Skills Academy so much for making this as simple as possible for me.
Shari Anderson
I am a doctor. This course is well organized, covering all areas of CBT. The videos and practical tips are very helpful. All the modules are arranged with good explanations and examples. Also each module consists of quick test and assignment which enables you to gain knowledge. Finally I would like to thank the New Skills Academy team.
Dr. M. Arshad
Very interesting and helpful course. I ve learned a lot of interesting things about make up and the tutorials were very helpful and easy to understand. I really reccomend this course for everyone who is passionate about make up and wish to develop their skills and make a career from their hobby.
Nicoleta Lucaci
