Conflict in the Workplace Certificate
Why you should study with us
Conflict in the Workplace Certificate Course
Resolving conflicts is essential to the function of all businesses.
Conflicts are inevitable; how they’re dealt with is optional. Conflicts can either reduce productivity or create a hostile working environment, or they can be resolved in a manner which strengthens working relationships.
To get the best results you need to know how to approach them.
This course tells you exactly how to transmute negative encounters in the workplace into a beneficial opportunity for growth.
This course has been created for management, staff and anyone interested in possessing the knowledge and skills to resolve workplace conflicts. This course covers key themes vital to resolving conflicts.
All the information is based on up to date scientific research, and has been successfully applied in the workplace to resolve real life conflicts and is presented in easily understandable language.
The skills, tools and knowledge contained in this course are illustrated with examples to help you grasp the fundamental concepts of conflict resolution. Worksheets, quizzes, tests and interactive exercises are provided to reinforce and aid your learning.
What you will learn:
- How to identify the primary causes of conflict within the workplace
- The impact of conflict in the workplace
- How to manage conflict in the workplace
- The importance of positive workplace behaviours
- How to identify and properly resolve interpersonal conflicts in the workplace
- How to identify different communication styles and how they impact workplace conflicts
- The skills needed to address conflicts in the workplace
- How to deal with angry people in an effective and calm manner
- How to be assertive and communicate your needs without aggression
- How to create win-win resolutions which resolve conflicts and create harmony
- How to take personal responsibility for conflict resolution
Benefits of taking this course:
- Promote a harmonious working environment and reduce tension in the workplace
- Be able to confidently handle difficult interpersonal conflicts
- Increase productivity, morale and rapport among colleagues
- Build and sustain fruitful working relationships
- Increase empathy and people skills
Taking this course has tangible time and resource benefits - reducing the significant time spent in stress and conflict and replacing it with the skills and tools to work together with ease.
This course includes
24/7 Student Support
End of course certification
Lifetime access to your course
Compatible with modern devices
- Understand what organisational behaviour is and its far reaching personal and business impact;
- Discover how to identify the primary causes of conflict in the workplace;
- Learn how to manage conflict in the workplace, and the importance of positive workplace behaviours;
- Identify the route from an employee’s current behaviour to desired behaviour in the workplace;
- Understand how to identify and properly resolve interpersonal conflicts in the workplace;
- Identify different communication styles and how they impact workplace conflicts;
- Learn about different approaches to halting and resolving conflict in the workplace;
- Grasp some of the different approaches to managing conflict at work and in personal relationships;
- Learn how to deal with angry people, in a calm and effective manner;
- Learn how to be assertive and communicate your needs, without aggression;
- Learn how to remain calm during conflicts and prevent emotional overload;
- Learn how to create win-win resolutions, which resolve conflicts and create harmony;
- Understand the sources of personal and organisational conflict;
- Investigate what it takes to resolve a conflict and deliver successful outcomes;
- Gain knowledge on how to manage and resolve conflicts within the workplace;
- Realise the importance of taking personal responsibility for conflict resolution;
- Understand how to feel and overcome the fear of conflict and extend your comfort zone;
- Discover the importance of finding real life opportunities in which to be assertive about your needs;
- Learn how to reduce your and your colleagues’ stress, by better managing your time;
- Identify which conflict resolution skills you have already and those that need further development;
ID: YDFT67YHJ
of achievement
This certificate is presented to
Your Name
For completing the
Conflict in the Workplace Certificate
on 21st November 2026
Selena Hurford
Selena Hurford
Course Tutor
Daniel Morgan
Daniel Morgan
Head of Academy
Anyone who has an interest in learning more about this subject matter is encouraged to take the course. There are no entry requirements to take the course.
The course is broken down into 5 individual modules. Each module takes between 20 and 90 minutes on average to study. Although you are free to spend as much or as little time as you feel necessary on each module, simply log in and out of the course at your convenience.
You can study the course any time you like. Simply log in and out of the web based course as often as you require. The course is compatible with all computers, tablet devices and smart phones so you can even study while on the move!
Once you have completed all 5 modules there is a multiple choice test. The questions will be on a range of topics found within the 5 modules. The test, like the course, is online and can be taken a time and location of your choosing.
The pass mark for the test is 70%.
If you don’t pass the test first time you will get further opportunities to take the test again after extra study. There are no limits to the number of times you can take the test. All test retakes are included within the price of the course.
You can either use your Visa, MasterCard, American Express, Solo cards or PayPal account to pay for the online course. Our site uses the latest SSL encryption to ensure your safety. All payments are handled securely by PayPal.
You can begin the course immediately after your payment has been received. You will create your login details during the checkout process. We will also send you an email confirming your login details.
We estimate that the course will take about 8 hours to complete in total, plus an additional 30 minutes for the end of course test.
Once you have been awarded your certificate it is valid for life. The certificate does not expire or need renewing.
This course was super fun and so easy to follow.
I loved the convenience of learning everywhere, I could use my phone or tablet and do the course in the car, breaks while at work or in the privacy of my living room. The videos were wonderful and the worksheets helped so much as well... I'm more confident in myself now :)
Tara Ireland
This course was great! Was so interesting and enlightening to what a day in the wedding planning business will be like! It was so easy to do and easy to fit it around my work schedule. Taught me so much and has really given me an amazing feeling about starting my new career! I would highly recommend! Better than paying thousands to go back to college when you can do this in your own time at your own pace and still learn just as much, if not more! When completing this course, I felt proud and excited for my next steps so thank you so much New Skills Academy for helping me accomplish my big leap into starting a new adventure and finally doing something I love!
Shannon McGillicuddy
This course will give me the chance to engage further in my search for a career. I found this course helpful for both refreshing my memory of known skills as well as teaching me new ones.
I appreciated the chance to engage in this course as it was very interactive. I could both watch videos as well as read explanations. I could then apply that in a practice element of the course.
I have an ICT A Level and I didn’t know some of the function that were possible on word. It has been beneficial to me, even though I’m well versed in Microsoft Word.
Shelley Mckeown
There are some fantastic courses on offer and they are set out in a simple, easy step by step way to help with home learning. I like how they are set out in small modules with a quiz at the end. It made it easier for me to take on board what I was being taught.
When I needed to contact someone about the course, they responded quickly to my emails and helped me solve my issues. I like that there is no time scale on completing the course so that I can pick up where I left off after a break from learning.
I would recommend learning with New Skills Academy to anyone wanting to improve their skills.
Katherine Andrew
This course is easy to read, it’s given me a new avenue to go down and very happy with all the advice I have been given.
The modules give you the basics and knowledge required to start up on your own if you have the back bone to go and use it!
The staff are as helpful as could possibly be.
Thank you for this opportunity, I am very grateful and will be carrying on to the next qualification as soon as I can.
Please note this is a real service and I really can’t believe it’s genuinely. Real big kiss to everyone who has helped me with this.
Elisa Jay
An excellent course that looks great on any CV and opens career doors. Having an industry-recognised qualification is useful in any line of work.
I have not yet completed the course but anticipate being able to use the skills learned to broadening my careers options. Would highly recommend this course. It has plenty of supplementary material for the user and is as in-depth as it is comprehensive.
Love the flexibility of the course which allows the user to study in his/her own time which is great for those in full time employment or those with family commitments. Excellent course this far.
Richard Barker
Conflict in the Workplace Certificate Course
Resolving conflicts is essential to the function of all businesses.
Conflicts are inevitable; how they’re dealt with is optional. Conflicts can either reduce productivity or create a hostile working environment, or they can be resolved in a manner which strengthens working relationships.
To get the best results you need to know how to approach them.
This course tells you exactly how to transmute negative encounters in the workplace into a beneficial opportunity for growth.
This course has been created for management, staff and anyone interested in possessing the knowledge and skills to resolve workplace conflicts. This course covers key themes vital to resolving conflicts.
All the information is based on up to date scientific research, and has been successfully applied in the workplace to resolve real life conflicts and is presented in easily understandable language.
The skills, tools and knowledge contained in this course are illustrated with examples to help you grasp the fundamental concepts of conflict resolution. Worksheets, quizzes, tests and interactive exercises are provided to reinforce and aid your learning.
What you will learn:
- How to identify the primary causes of conflict within the workplace
- The impact of conflict in the workplace
- How to manage conflict in the workplace
- The importance of positive workplace behaviours
- How to identify and properly resolve interpersonal conflicts in the workplace
- How to identify different communication styles and how they impact workplace conflicts
- The skills needed to address conflicts in the workplace
- How to deal with angry people in an effective and calm manner
- How to be assertive and communicate your needs without aggression
- How to create win-win resolutions which resolve conflicts and create harmony
- How to take personal responsibility for conflict resolution
Benefits of taking this course:
- Promote a harmonious working environment and reduce tension in the workplace
- Be able to confidently handle difficult interpersonal conflicts
- Increase productivity, morale and rapport among colleagues
- Build and sustain fruitful working relationships
- Increase empathy and people skills
Taking this course has tangible time and resource benefits - reducing the significant time spent in stress and conflict and replacing it with the skills and tools to work together with ease.
This course includes
24/7 Student Support
End of course certification
Lifetime access to your course
Compatible with modern devices
- Understand what organisational behaviour is and its far reaching personal and business impact;
- Discover how to identify the primary causes of conflict in the workplace;
- Learn how to manage conflict in the workplace, and the importance of positive workplace behaviours;
- Identify the route from an employee’s current behaviour to desired behaviour in the workplace;
- Understand how to identify and properly resolve interpersonal conflicts in the workplace;
- Identify different communication styles and how they impact workplace conflicts;
- Learn about different approaches to halting and resolving conflict in the workplace;
- Grasp some of the different approaches to managing conflict at work and in personal relationships;
- Learn how to deal with angry people, in a calm and effective manner;
- Learn how to be assertive and communicate your needs, without aggression;
- Learn how to remain calm during conflicts and prevent emotional overload;
- Learn how to create win-win resolutions, which resolve conflicts and create harmony;
- Understand the sources of personal and organisational conflict;
- Investigate what it takes to resolve a conflict and deliver successful outcomes;
- Gain knowledge on how to manage and resolve conflicts within the workplace;
- Realise the importance of taking personal responsibility for conflict resolution;
- Understand how to feel and overcome the fear of conflict and extend your comfort zone;
- Discover the importance of finding real life opportunities in which to be assertive about your needs;
- Learn how to reduce your and your colleagues’ stress, by better managing your time;
- Identify which conflict resolution skills you have already and those that need further development;
ID: YDFT67YHJ
of achievement
This certificate is presented to
Your Name
For completing the
Conflict in the Workplace Certificate
on 21st November 2026
Selena Hurford
Selena Hurford
Course Tutor
Daniel Morgan
Daniel Morgan
Head of Academy
Anyone who has an interest in learning more about this subject matter is encouraged to take the course. There are no entry requirements to take the course.
The course is broken down into 5 individual modules. Each module takes between 20 and 90 minutes on average to study. Although you are free to spend as much or as little time as you feel necessary on each module, simply log in and out of the course at your convenience.
You can study the course any time you like. Simply log in and out of the web based course as often as you require. The course is compatible with all computers, tablet devices and smart phones so you can even study while on the move!
Once you have completed all 5 modules there is a multiple choice test. The questions will be on a range of topics found within the 5 modules. The test, like the course, is online and can be taken a time and location of your choosing.
The pass mark for the test is 70%.
If you don’t pass the test first time you will get further opportunities to take the test again after extra study. There are no limits to the number of times you can take the test. All test retakes are included within the price of the course.
You can either use your Visa, MasterCard, American Express, Solo cards or PayPal account to pay for the online course. Our site uses the latest SSL encryption to ensure your safety. All payments are handled securely by PayPal.
You can begin the course immediately after your payment has been received. You will create your login details during the checkout process. We will also send you an email confirming your login details.
We estimate that the course will take about 8 hours to complete in total, plus an additional 30 minutes for the end of course test.
Once you have been awarded your certificate it is valid for life. The certificate does not expire or need renewing.
This course was super fun and so easy to follow.
I loved the convenience of learning everywhere, I could use my phone or tablet and do the course in the car, breaks while at work or in the privacy of my living room. The videos were wonderful and the worksheets helped so much as well... I'm more confident in myself now :)
Tara Ireland
This course was great! Was so interesting and enlightening to what a day in the wedding planning business will be like! It was so easy to do and easy to fit it around my work schedule. Taught me so much and has really given me an amazing feeling about starting my new career! I would highly recommend! Better than paying thousands to go back to college when you can do this in your own time at your own pace and still learn just as much, if not more! When completing this course, I felt proud and excited for my next steps so thank you so much New Skills Academy for helping me accomplish my big leap into starting a new adventure and finally doing something I love!
Shannon McGillicuddy
This course will give me the chance to engage further in my search for a career. I found this course helpful for both refreshing my memory of known skills as well as teaching me new ones.
I appreciated the chance to engage in this course as it was very interactive. I could both watch videos as well as read explanations. I could then apply that in a practice element of the course.
I have an ICT A Level and I didn’t know some of the function that were possible on word. It has been beneficial to me, even though I’m well versed in Microsoft Word.
Shelley Mckeown
There are some fantastic courses on offer and they are set out in a simple, easy step by step way to help with home learning. I like how they are set out in small modules with a quiz at the end. It made it easier for me to take on board what I was being taught.
When I needed to contact someone about the course, they responded quickly to my emails and helped me solve my issues. I like that there is no time scale on completing the course so that I can pick up where I left off after a break from learning.
I would recommend learning with New Skills Academy to anyone wanting to improve their skills.
Katherine Andrew
This course is easy to read, it’s given me a new avenue to go down and very happy with all the advice I have been given.
The modules give you the basics and knowledge required to start up on your own if you have the back bone to go and use it!
The staff are as helpful as could possibly be.
Thank you for this opportunity, I am very grateful and will be carrying on to the next qualification as soon as I can.
Please note this is a real service and I really can’t believe it’s genuinely. Real big kiss to everyone who has helped me with this.
Elisa Jay
An excellent course that looks great on any CV and opens career doors. Having an industry-recognised qualification is useful in any line of work.
I have not yet completed the course but anticipate being able to use the skills learned to broadening my careers options. Would highly recommend this course. It has plenty of supplementary material for the user and is as in-depth as it is comprehensive.
Love the flexibility of the course which allows the user to study in his/her own time which is great for those in full time employment or those with family commitments. Excellent course this far.
Richard Barker
Why you should study with us
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I found this course incredibly useful, as it provided me with practical knowledge which I can implement in my role as a Support Worker. The videos were clear and concise, and the downloadable worksheets reinforced what I had learned as I was able to put pen to paper. Overall, a fantastic course for a great price! I am looking forward to taking on my next one.
Teleisha Harley
Excellent course, well explained and easy to understand. The course can be done at my own pace and is available on various devices. The layout of the course was excellent and the notes options is very good. The content is perfect and well structured, making it easy to understand and follow. I will definitely be taking more courses in the future.
Luis Costa
Wow what an incredible insight for the start of anyone's journey in property. This course gives you so much information and there are tests and questions on each of the modules. The course is very easy to follow and well laid out. You can actually make notes on the pages of each module using the notes tab! I am very excited to say that I passed and I only spent one week on this course. I will print all the PDF information and keep it in a file with my certificate. I feel very confident for my future plans now I have completed this course.
Nichola Anderson
It was an eye opening course that was flexible and easy to access. I was able to complete it from the comfort of my own home whilst also having the tasks to complete which enabled me to check my knowledge. I know feel much more confident in my field of work and really enjoyed doing it.
Ellie Clarke
This is a great course for any level of knowledge. Very easy to navigate, great practical tasks and explanations are very clear. You can revise any module with no problem. The test wasn’t too hard if you completed every module. It may be handy to make some notes before you start. Overall I'm very happy with my choice. Thank you New skills for my New skills :)
Julia Bobkova
Fantastic course! Well-presented and challenging with frequent assessments. I feel a serious sense of accomplishment having not studied for over 30 years! Videos that accompany each module are carefully thought out and informative. Am so impressed with this course, have now signed up for 3 other courses and recommending New Skills Academy to everyone!
Marva Hudson
I am a doctor. This course is well organized, covering all areas of CBT. The videos and practical tips are very helpful. All the modules are arranged with good explanations and examples. Also each module consists of quick test and assignment which enables you to gain knowledge. Finally I would like to thank the New Skills Academy team.
Dr. M. Arshad
Lovely course for people who want to know the basics and of sign language. It's has helped me to get more of an understanding and will greatly benefit me in my workplace. So easy to pick up and the videos were easy to understand. Would definitely recommend to anyone.
Chloe Hambly
