Conflict in the Workplace Certificate

cpd
£40.00 BUY NOW

Conflict in the Workplace Certificate Course

Resolving conflicts is essential to the function of all businesses.

Conflicts are inevitable; how they’re dealt with is optional. Conflicts can either reduce productivity or create a hostile working environment, or they can be resolved in a manner which strengthens working relationships.

To get the best results you need to know how to approach them.

This course tells you exactly how to transmute negative encounters in the workplace into a beneficial opportunity for growth.

This course has been created for management, staff and anyone interested in possessing the knowledge and skills to resolve workplace conflicts. This course covers key themes vital to resolving conflicts.

All the information is based on up to date scientific research, and has been successfully applied in the workplace to resolve real life conflicts and is presented in easily understandable language.

The skills, tools and knowledge contained in this course are illustrated with examples to help you grasp the fundamental concepts of conflict resolution. Worksheets, quizzes, tests and interactive exercises are provided to reinforce and aid your learning.

What you will learn:

  • How to identify the primary causes of conflict within the workplace
  • The impact of conflict in the workplace
  • How to manage conflict in the workplace
  • The importance of positive workplace behaviours
  • How to identify and properly resolve interpersonal conflicts in the workplace
  • How to identify different communication styles and how they impact workplace conflicts
  • The skills needed to address conflicts in the workplace
  • How to deal with angry people in an effective and calm manner
  • How to be assertive and communicate your needs without aggression
  • How to create win-win resolutions which resolve conflicts and create harmony
  • How to take personal responsibility for conflict resolution

Benefits of taking this course:

  • Promote a harmonious working environment and reduce tension in the workplace
  • Be able to confidently handle difficult interpersonal conflicts
  • Increase productivity, morale and rapport among colleagues
  • Build and sustain fruitful working relationships
  • Increase empathy and people skills

Taking this course has tangible time and resource benefits - reducing the significant time spent in stress and conflict and replacing it with the skills and tools to work together with ease.

Call

24/7 Customer Support

certificate

End of course certification

electronic

Compatible with all modern devices

forever

Lifetime access to your course

  • Understand what organisational behaviour is and its far reaching personal and business impact;
  • Discover how to identify the primary causes of conflict in the workplace;
  • Learn how to manage conflict in the workplace, and the importance of positive workplace behaviours;
  • Identify the route from an employee’s current behaviour to desired behaviour in the workplace;
  • Understand how to identify and properly resolve interpersonal conflicts in the workplace;
  • Identify different communication styles and how they impact workplace conflicts;
  • Learn about different approaches to halting and resolving conflict in the workplace;
  • Grasp some of the different approaches to managing conflict at work and in personal relationships;
  • Learn how to deal with angry people, in a calm and effective manner;
  • Learn how to be assertive and communicate your needs, without aggression;
  • Learn how to remain calm during conflicts and prevent emotional overload;
  • Learn how to create win-win resolutions, which resolve conflicts and create harmony;
  • Understand the sources of personal and organisational conflict;
  • Investigate what it takes to resolve a conflict and deliver successful outcomes;
  • Gain knowledge on how to manage and resolve conflicts within the workplace;
  • Realise the importance of taking personal responsibility for conflict resolution;
  • Understand how to feel and overcome the fear of conflict and extend your comfort zone;
  • Discover the importance of finding real life opportunities in which to be assertive about your needs;
  • Learn how to reduce your and your colleagues’ stress, by better managing your time;
  • Identify which conflict resolution skills you have already and those that need further development;
ID: YDFT67YHJ
certificate

of achievement

This certificate is presented to

Your Name

NSA

For completing the

Conflict in the Workplace Certificate

on 21st November 2021

Selena Hurford

Selena Hurford

Course Tutor

cpd

Daniel Morgan

Daniel Morgan

Head of Academy

Certificate Example

Anyone who has an interest in learning more about this subject matter is encouraged to take the course. There are no entry requirements to take the course.

The course is broken down into 5 individual modules. Each module takes between 20 and 90 minutes on average to study. Although you are free to spend as much or as little time as you feel necessary on each module, simply log in and out of the course at your convenience.

You can study the course any time you like. Simply log in and out of the web based course as often as you require. The course is compatible with all computers, tablet devices and smart phones so you can even study while on the move!

Once you have completed all 5 modules there is a multiple choice test. The questions will be on a range of topics found within the 5 modules. The test, like the course, is online and can be taken a time and location of your choosing.

The pass mark for the test is 70%.

If you don’t pass the test first time you will get further opportunities to take the test again after extra study. There are no limits to the number of times you can take the test. All test retakes are included within the price of the course.

Once you have completed your test you can log in to your account and download/print your certificate any time you need it. If you would prefer us to post you a certificate to a UK address, there will be an admin charge of £10 (certificates sent internationally may cost more).

You can either use your Visa, MasterCard, American Express, Solo cards or PayPal account to pay for the online course. Our site uses the latest SSL encryption to ensure your safety. All payments are handled securely by PayPal.

You can begin the course immediately after your payment has been received. You will create your login details during the checkout process. We will also send you an email confirming your login details.

We estimate that the course will take about 8 hours to complete in total, plus an additional 30 minutes for the end of course test.

Once you have been awarded your certificate it is valid for life. The certificate does not expire or need renewing.

I was pleased to find the course I wanted at such a reasonable price. The system is really easy to use and the information given is clear and precise.

I like the fact you can print each module as I like to make hand written notes when studying. The course has provided me with a better understanding of the construction industry, even with all the reading it kept me interested throughout.

The customer service was prompt and very helpful, and I love that you can take your own time in completing the course.

I look forward to completing new courses in the future, Thank You!

Samantha Norman

It was great, lots of knowledge and able to learn at my own pace was fantastic, and that I have access to it after completing exam is great too!

I am excited to start further learning and will likely try another course provided from this website! Exam was easy and straight forward, and provided you with the questions you did not get correct so that you are able to further study.

I have recommended this site to friends and family, and will continue learning! Thank you so much New Skills Academy! You are an amazing site and I am grateful!

Anahita Dehghani

Very excellent learning and very good work. I am really enjoying it and growth in my mind set. If you have a methodical approach to your work, and you’re interested in Law, then becoming a Legal Secretary could be the perfect career move for you.

The main role of a Legal Secretary is to provide administrative support and services for Lawyers, Solicitors and Legal Executives. It is their job to ensure that an office runs smoothly and efficiently, enabling their employers to focus on serving their clients.

It is not a necessary requirement to have a degree to become a Legal Secretary. However, it is recommended to have some qualifications specific to the industry.

Muhammad Irshad

I my opinion it is the best idea for people who working full time. You can start anytime you want, all files you can keep to learning. You are boss yourself:-)

The platform is available anytime, I can back to module if I forgot something. I recommend for everyone who wants broaden their knowledge.

leksandra Szczepaniak

This is a fantastic course, it is incredible value for money and it will give you all the information you need to be able to pursue the career of Teaching Assistant.

Being able to do it all in your own time makes it a lot less stressful if you're trying to fit it around work and life in general and the addition of worksheets throughout helps you see which areas need improvement before you take the final test.

Michelle Franklin

I am so impressed with this course. For starters it was hugely discounted which saved me money, secondly it is really easy to use. It is jam packed with information yet so easy to follow and they layout is very clean, clear and precise. I have learnt so much from this course already and I can even revisit modules as and when I need to. If you are an aspiring Makeup Artist, then this course will definitely lead you on the right path and it teaches you how to deal with clients and how to get the best out of your career.

Esther Lawrence

Duration:
8 hours

Access:
Lifetime Access

Approved by:
CPD

Learning Type:


Text based modules  Images 

Cost:
£40.00

0% Finance

Conflict in the Workplace Certificate Course

Resolving conflicts is essential to the function of all businesses.

Conflicts are inevitable; how they’re dealt with is optional. Conflicts can either reduce productivity or create a hostile working environment, or they can be resolved in a manner which strengthens working relationships.

To get the best results you need to know how to approach them.

This course tells you exactly how to transmute negative encounters in the workplace into a beneficial opportunity for growth.

This course has been created for management, staff and anyone interested in possessing the knowledge and skills to resolve workplace conflicts. This course covers key themes vital to resolving conflicts.

All the information is based on up to date scientific research, and has been successfully applied in the workplace to resolve real life conflicts and is presented in easily understandable language.

The skills, tools and knowledge contained in this course are illustrated with examples to help you grasp the fundamental concepts of conflict resolution. Worksheets, quizzes, tests and interactive exercises are provided to reinforce and aid your learning.

What you will learn:

  • How to identify the primary causes of conflict within the workplace
  • The impact of conflict in the workplace
  • How to manage conflict in the workplace
  • The importance of positive workplace behaviours
  • How to identify and properly resolve interpersonal conflicts in the workplace
  • How to identify different communication styles and how they impact workplace conflicts
  • The skills needed to address conflicts in the workplace
  • How to deal with angry people in an effective and calm manner
  • How to be assertive and communicate your needs without aggression
  • How to create win-win resolutions which resolve conflicts and create harmony
  • How to take personal responsibility for conflict resolution

Benefits of taking this course:

  • Promote a harmonious working environment and reduce tension in the workplace
  • Be able to confidently handle difficult interpersonal conflicts
  • Increase productivity, morale and rapport among colleagues
  • Build and sustain fruitful working relationships
  • Increase empathy and people skills

Taking this course has tangible time and resource benefits - reducing the significant time spent in stress and conflict and replacing it with the skills and tools to work together with ease.

Call

24/7 Customer Support

certificate

End of course certification

electronic

Compatible with all modern devices

forever

Lifetime access to your course

  • Understand what organisational behaviour is and its far reaching personal and business impact;
  • Discover how to identify the primary causes of conflict in the workplace;
  • Learn how to manage conflict in the workplace, and the importance of positive workplace behaviours;
  • Identify the route from an employee’s current behaviour to desired behaviour in the workplace;
  • Understand how to identify and properly resolve interpersonal conflicts in the workplace;
  • Identify different communication styles and how they impact workplace conflicts;
  • Learn about different approaches to halting and resolving conflict in the workplace;
  • Grasp some of the different approaches to managing conflict at work and in personal relationships;
  • Learn how to deal with angry people, in a calm and effective manner;
  • Learn how to be assertive and communicate your needs, without aggression;
  • Learn how to remain calm during conflicts and prevent emotional overload;
  • Learn how to create win-win resolutions, which resolve conflicts and create harmony;
  • Understand the sources of personal and organisational conflict;
  • Investigate what it takes to resolve a conflict and deliver successful outcomes;
  • Gain knowledge on how to manage and resolve conflicts within the workplace;
  • Realise the importance of taking personal responsibility for conflict resolution;
  • Understand how to feel and overcome the fear of conflict and extend your comfort zone;
  • Discover the importance of finding real life opportunities in which to be assertive about your needs;
  • Learn how to reduce your and your colleagues’ stress, by better managing your time;
  • Identify which conflict resolution skills you have already and those that need further development;
ID: YDFT67YHJ
certificate

of achievement

This certificate is presented to

Your Name

NSA

For completing the

Conflict in the Workplace Certificate

on 21st November 2021

Selena Hurford

Selena Hurford

Course Tutor

cpd

Daniel Morgan

Daniel Morgan

Head of Academy

Certificate Example

Anyone who has an interest in learning more about this subject matter is encouraged to take the course. There are no entry requirements to take the course.

The course is broken down into 5 individual modules. Each module takes between 20 and 90 minutes on average to study. Although you are free to spend as much or as little time as you feel necessary on each module, simply log in and out of the course at your convenience.

You can study the course any time you like. Simply log in and out of the web based course as often as you require. The course is compatible with all computers, tablet devices and smart phones so you can even study while on the move!

Once you have completed all 5 modules there is a multiple choice test. The questions will be on a range of topics found within the 5 modules. The test, like the course, is online and can be taken a time and location of your choosing.

The pass mark for the test is 70%.

If you don’t pass the test first time you will get further opportunities to take the test again after extra study. There are no limits to the number of times you can take the test. All test retakes are included within the price of the course.

Once you have completed your test you can log in to your account and download/print your certificate any time you need it. If you would prefer us to post you a certificate to a UK address, there will be an admin charge of £10 (certificates sent internationally may cost more).

You can either use your Visa, MasterCard, American Express, Solo cards or PayPal account to pay for the online course. Our site uses the latest SSL encryption to ensure your safety. All payments are handled securely by PayPal.

You can begin the course immediately after your payment has been received. You will create your login details during the checkout process. We will also send you an email confirming your login details.

We estimate that the course will take about 8 hours to complete in total, plus an additional 30 minutes for the end of course test.

Once you have been awarded your certificate it is valid for life. The certificate does not expire or need renewing.

I was pleased to find the course I wanted at such a reasonable price. The system is really easy to use and the information given is clear and precise.

I like the fact you can print each module as I like to make hand written notes when studying. The course has provided me with a better understanding of the construction industry, even with all the reading it kept me interested throughout.

The customer service was prompt and very helpful, and I love that you can take your own time in completing the course.

I look forward to completing new courses in the future, Thank You!

Samantha Norman

It was great, lots of knowledge and able to learn at my own pace was fantastic, and that I have access to it after completing exam is great too!

I am excited to start further learning and will likely try another course provided from this website! Exam was easy and straight forward, and provided you with the questions you did not get correct so that you are able to further study.

I have recommended this site to friends and family, and will continue learning! Thank you so much New Skills Academy! You are an amazing site and I am grateful!

Anahita Dehghani

Very excellent learning and very good work. I am really enjoying it and growth in my mind set. If you have a methodical approach to your work, and you’re interested in Law, then becoming a Legal Secretary could be the perfect career move for you.

The main role of a Legal Secretary is to provide administrative support and services for Lawyers, Solicitors and Legal Executives. It is their job to ensure that an office runs smoothly and efficiently, enabling their employers to focus on serving their clients.

It is not a necessary requirement to have a degree to become a Legal Secretary. However, it is recommended to have some qualifications specific to the industry.

Muhammad Irshad

I my opinion it is the best idea for people who working full time. You can start anytime you want, all files you can keep to learning. You are boss yourself:-)

The platform is available anytime, I can back to module if I forgot something. I recommend for everyone who wants broaden their knowledge.

leksandra Szczepaniak

This is a fantastic course, it is incredible value for money and it will give you all the information you need to be able to pursue the career of Teaching Assistant.

Being able to do it all in your own time makes it a lot less stressful if you're trying to fit it around work and life in general and the addition of worksheets throughout helps you see which areas need improvement before you take the final test.

Michelle Franklin

I am so impressed with this course. For starters it was hugely discounted which saved me money, secondly it is really easy to use. It is jam packed with information yet so easy to follow and they layout is very clean, clear and precise. I have learnt so much from this course already and I can even revisit modules as and when I need to. If you are an aspiring Makeup Artist, then this course will definitely lead you on the right path and it teaches you how to deal with clients and how to get the best out of your career.

Esther Lawrence

https://uk.trustpilot.com/review/newskillsacademy.co.uk
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