Handling Objections and Overcoming Barriers to Sales Certificate

cpd
£100.00 BUY NOW

Handling Objections and Overcoming Barriers to Sales Certificate Course

Dealing with consumer objections is a huge part of any sales position.

Not every customer is going to be easily convinced that your product is best for them, and they may come up with numerous objections to the sale.

Part of your job is to seriously address these concerns, taking the time to thoroughly understand each one. Only then can you go through the steps that you need to take, in order to overcome them, convincing the customer that your product is the best one for their unique needs.

This course goes into detail regarding how to handle sales objections throughout your career. It begins by giving you an overview of the preliminary skills that you need to master, before you can begin handling any customer concerns.

Next, we will review the most common types of objections that you can expect to encounter, along with a few quick tips on how to overcome them. We will also cover more general techniques that can be applied to other types of objections.

Finally, we review ways in which to handle complaints, which are essentially objections from customers, once the sale has been completed.

You will Learn:

  • Why you need to develop credibility early on in the sales process
  • How to overcome misunderstandings and scepticism regarding a product;
  • The importance of asking questions, when dealing with customer objections
  • Why you need to tackle the biggest objection first
  • The role of listening in handling complaints
  • The best strategies to use, when dealing with objections or complaints from existing customers

Benefits of taking this Course

  • Learning important communication skills that you need, in order to close sales
  • Learning how to address issues, such as customer indifference to your product
  • Understanding the important role that honesty plays in the sales process
  • Understanding why you need to develop a keen sense of empathy, when dealing with customers
  • Learning how and when to follow up with your customers

This course includes

24/7 Student Support

End of course certification

Lifetime access to your course

Compatible with modern devices

PLUS - Access to the exclusive New Skills Academy Study Group!
ID: YDFT67YHJ
certificate

of achievement

This certificate is presented to

Your Name

NSA

For completing the

Handling Objections and Overcoming Barriers to Sales Certificate

on 21st November 2021

Selena Hurford

Selena Hurford

Course Tutor

cpd

Daniel Morgan

Daniel Morgan

Head of Academy

Certificate Example

Anyone who has an interest in learning more about this subject matter is encouraged to take the course. There are no entry requirements to take the course.

The course is broken down into 4 individual modules. Each module takes between 20 and 90 minutes on average to study. Although you are free to spend as much or as little time as you feel necessary on each module, simply log in and out of the course at your convenience.

You can study the course any time you like. Simply log in and out of the web based course as often as you require. The course is compatible with all computers, tablet devices and smart phones so you can even study while on the move!

Once you have completed all 4 modules there is a multiple choice test. The questions will be on a range of topics found within the 4 modules. The test, like the course, is online and can be taken a time and location of your choosing.

The pass mark for the test is 70%.

If you don’t pass the test first time you will get further opportunities to take the test again after extra study. There are no limits to the number of times you can take the test. All test retakes are included within the price of the course.

Once you have completed your test you can log in to your account and download/print your certificate any time you need it. If you would prefer us to post you a certificate to a UK address, there will be an admin charge of £10 (certificates sent internationally may cost more).

You can either use your Visa, MasterCard, American Express, Solo cards or PayPal account to pay for the online course. Our site uses the latest SSL encryption to ensure your safety. All payments are handled securely by PayPal.

You can begin the course immediately after your payment has been received. You will create your login details during the checkout process. We will also send you an email confirming your login details.

We estimate that the course will take about 0.50 hours to complete in total, plus an additional 30 minutes for the end of course test.

Once you have been awarded your certificate it is valid for life. The certificate does not expire or need renewing.

The International Massage course is exceptional in value. The course is comprehensively laid out, each component labelled with an initial written notes, followed by details excellent videos which actually show exactly how to massage.

The course covers all types of massage such as Lomi lomi massage to hot stone massage.

I have benefited enormously from registering on this course. I would have absolutely no hesitation in recommending this course to anyone as I am aware of how much they would benefit.
I gave my friend a massage just for fun & she was amazed & told me she thinks I am the best masseuse ever. She should know as she has regular massages from professional. So what are you waiting for? Go ahead sign up for the course.
By the way no one is paying me to say this, I am saying what I believe to be true.

Abba Howson

A super user-friendly website, with very pertinent course content. Truly enjoyed the study material and the pace at which I could study was really great. I was delighted to receive my Diploma.

I had some technical problems along the way and contacted your student support team a couple of times and found them to be most helpful and the response time/turnaround was so quick.

I have also signed up to do the Events Planning Diploma and will definitely be studying further through your Academy. Once again a huge thank you – your support team are really helpful, friendly and efficient!!

Tanya Olsen

This course will give me the chance to engage further in my search for a career. I found this course helpful for both refreshing my memory of known skills as well as teaching me new ones.

I appreciated the chance to engage in this course as it was very interactive. I could both watch videos as well as read explanations. I could then apply that in a practice element of the course.

I have an ICT A Level and I didn’t know some of the function that were possible on word. It has been beneficial to me, even though I’m well versed in Microsoft Word.

Shelley Mckeown

I can honestly say that I have truly enjoyed learning about Microsoft Excel.
The step by step modules (36 of them!), breaking down each part of Excel was easy to understand and absorb. The explanations of each stage was handy for notes as well. The videos were helpful for directions and practise. The worksheets were helpful to put learning into action.
The test at the end was very good in covering many aspects of Excel, however I would have liked to know what I did not get correct. This would have been helpful.
However, I would gladly use a New Skills Academy course again.

Emma Mills

I am so happy I decided to take this course I would not be where I am now without it.
Nail diploma school has taught me so much I have a much better understanding of how to start my business and run is successfully.
Even employers are begging to have me and my clients are swarming after I learnt how to advertise better. A big thanks.

Gina Amron

Amazing, informative course, really great value for money. Easy to use and navigate the website, and well worth it. Very clear and concise instructions.

I work in fraud at the moment and am just looking for something to add to my CV. Really great value for money. Simple, quick, easy and informative. Lots of modules that make up the course that are simple yet informative about fraud and money laundering and other aspects of fraud.

I’ve enjoyed the course so far and am looking forward to completing it and gaining a new qualification for my CV as well as new knowledge for my current workplace.

Jade Petrie

Duration:
0.50 hours

Access:
Lifetime Access

Approved by:
CPD

Learning Type:


Text based modules  Images  Video learning 

Cost:
£100.00

0% Finance

Handling Objections and Overcoming Barriers to Sales Certificate Course

Dealing with consumer objections is a huge part of any sales position.

Not every customer is going to be easily convinced that your product is best for them, and they may come up with numerous objections to the sale.

Part of your job is to seriously address these concerns, taking the time to thoroughly understand each one. Only then can you go through the steps that you need to take, in order to overcome them, convincing the customer that your product is the best one for their unique needs.

This course goes into detail regarding how to handle sales objections throughout your career. It begins by giving you an overview of the preliminary skills that you need to master, before you can begin handling any customer concerns.

Next, we will review the most common types of objections that you can expect to encounter, along with a few quick tips on how to overcome them. We will also cover more general techniques that can be applied to other types of objections.

Finally, we review ways in which to handle complaints, which are essentially objections from customers, once the sale has been completed.

You will Learn:

  • Why you need to develop credibility early on in the sales process
  • How to overcome misunderstandings and scepticism regarding a product;
  • The importance of asking questions, when dealing with customer objections
  • Why you need to tackle the biggest objection first
  • The role of listening in handling complaints
  • The best strategies to use, when dealing with objections or complaints from existing customers

Benefits of taking this Course

  • Learning important communication skills that you need, in order to close sales
  • Learning how to address issues, such as customer indifference to your product
  • Understanding the important role that honesty plays in the sales process
  • Understanding why you need to develop a keen sense of empathy, when dealing with customers
  • Learning how and when to follow up with your customers

This course includes

24/7 Student Support

End of course certification

Lifetime access to your course

Compatible with modern devices

PLUS - Access to the exclusive New Skills Academy Study Group!
ID: YDFT67YHJ
certificate

of achievement

This certificate is presented to

Your Name

NSA

For completing the

Handling Objections and Overcoming Barriers to Sales Certificate

on 21st November 2021

Selena Hurford

Selena Hurford

Course Tutor

cpd

Daniel Morgan

Daniel Morgan

Head of Academy

Certificate Example

Anyone who has an interest in learning more about this subject matter is encouraged to take the course. There are no entry requirements to take the course.

The course is broken down into 4 individual modules. Each module takes between 20 and 90 minutes on average to study. Although you are free to spend as much or as little time as you feel necessary on each module, simply log in and out of the course at your convenience.

You can study the course any time you like. Simply log in and out of the web based course as often as you require. The course is compatible with all computers, tablet devices and smart phones so you can even study while on the move!

Once you have completed all 4 modules there is a multiple choice test. The questions will be on a range of topics found within the 4 modules. The test, like the course, is online and can be taken a time and location of your choosing.

The pass mark for the test is 70%.

If you don’t pass the test first time you will get further opportunities to take the test again after extra study. There are no limits to the number of times you can take the test. All test retakes are included within the price of the course.

Once you have completed your test you can log in to your account and download/print your certificate any time you need it. If you would prefer us to post you a certificate to a UK address, there will be an admin charge of £10 (certificates sent internationally may cost more).

You can either use your Visa, MasterCard, American Express, Solo cards or PayPal account to pay for the online course. Our site uses the latest SSL encryption to ensure your safety. All payments are handled securely by PayPal.

You can begin the course immediately after your payment has been received. You will create your login details during the checkout process. We will also send you an email confirming your login details.

We estimate that the course will take about 0.50 hours to complete in total, plus an additional 30 minutes for the end of course test.

Once you have been awarded your certificate it is valid for life. The certificate does not expire or need renewing.

The International Massage course is exceptional in value. The course is comprehensively laid out, each component labelled with an initial written notes, followed by details excellent videos which actually show exactly how to massage.

The course covers all types of massage such as Lomi lomi massage to hot stone massage.

I have benefited enormously from registering on this course. I would have absolutely no hesitation in recommending this course to anyone as I am aware of how much they would benefit.
I gave my friend a massage just for fun & she was amazed & told me she thinks I am the best masseuse ever. She should know as she has regular massages from professional. So what are you waiting for? Go ahead sign up for the course.
By the way no one is paying me to say this, I am saying what I believe to be true.

Abba Howson

A super user-friendly website, with very pertinent course content. Truly enjoyed the study material and the pace at which I could study was really great. I was delighted to receive my Diploma.

I had some technical problems along the way and contacted your student support team a couple of times and found them to be most helpful and the response time/turnaround was so quick.

I have also signed up to do the Events Planning Diploma and will definitely be studying further through your Academy. Once again a huge thank you – your support team are really helpful, friendly and efficient!!

Tanya Olsen

This course will give me the chance to engage further in my search for a career. I found this course helpful for both refreshing my memory of known skills as well as teaching me new ones.

I appreciated the chance to engage in this course as it was very interactive. I could both watch videos as well as read explanations. I could then apply that in a practice element of the course.

I have an ICT A Level and I didn’t know some of the function that were possible on word. It has been beneficial to me, even though I’m well versed in Microsoft Word.

Shelley Mckeown

I can honestly say that I have truly enjoyed learning about Microsoft Excel.
The step by step modules (36 of them!), breaking down each part of Excel was easy to understand and absorb. The explanations of each stage was handy for notes as well. The videos were helpful for directions and practise. The worksheets were helpful to put learning into action.
The test at the end was very good in covering many aspects of Excel, however I would have liked to know what I did not get correct. This would have been helpful.
However, I would gladly use a New Skills Academy course again.

Emma Mills

I am so happy I decided to take this course I would not be where I am now without it.
Nail diploma school has taught me so much I have a much better understanding of how to start my business and run is successfully.
Even employers are begging to have me and my clients are swarming after I learnt how to advertise better. A big thanks.

Gina Amron

Amazing, informative course, really great value for money. Easy to use and navigate the website, and well worth it. Very clear and concise instructions.

I work in fraud at the moment and am just looking for something to add to my CV. Really great value for money. Simple, quick, easy and informative. Lots of modules that make up the course that are simple yet informative about fraud and money laundering and other aspects of fraud.

I’ve enjoyed the course so far and am looking forward to completing it and gaining a new qualification for my CV as well as new knowledge for my current workplace.

Jade Petrie

https://uk.trustpilot.com/review/newskillsacademy.co.uk
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