Holiday Rep Certification
Why you should study with us
Holiday Rep Certification
Important: Due to COVID-19, please ensure that you check the local government rules and regulations regarding travel.
This comprehensive course can enhance your career prospects as a holiday representative. Whether you are fresh and new to the travel industry or you have experience and are looking to brush up your skills, this course will provide you with information and insight to help you achieve success.
Introduction to the Holiday Rep Certification
The holiday rep certification covers everything you need to know about this rewarding and demanding role from what the job entails to the duties you are required to complete, and the legal aspects you need to be aware of.
The course comprises of eighteen modules that take approximately fifteen hours to complete. The benefit is that you can study at your own pace and in your own time; you find the modules online, enabling you to study using any device from anywhere you have an internet connection.
During your study you will enjoy the added guidance and support from experienced tutors and on completion you will be awarded an industry recognized qualification.
What you Will Learn
- Understand your role as a holiday rep and how to secure yourself a position at a luxury resort.
- Get to know the career prospects for holiday reps from what traits tour operators look for to your certifications, passport and more.
- Know what types of holiday reps there are and the importance of being able to work as part of a team.
- Get a good understanding of U.S. tourism.
- Receive valuable information on the different sectors associated with travel and tourism. Learn what makes the travel industry thrive.
- Learn how economic factors can influence your career moving forward, along with threats to the tourism industry at any given time.
- Identify the top qualities you need to have to ensure you are a team player. You will also learn how to sustain high team morale.
- Know your duties from health and safety to responsibilities, entertainment and more.
- Learn how to present yourself in a professional manner from uniforms to behavior. This module will also provide you with valuable information on protecting yourself and occupational hazards you need to be aware of.
- Understand the legal side of the job.
- Get a firm understanding of guest safety from tips and advice to why it's so important.
- Learn how to deal with customer complaints effectively from resolving disputes to dealing with difficult customers.
- Understand the administrative tasks of the job, including reporting, cash handling, and currency conversions.
- Learn how to hold the perfect customer meeting that makes a lasting impression.
- Get a good understanding on the basics of selling with valuable information on sales presentations to help you achieve success.
- Know how to handle transfers quickly and effectively to ensure the highest level of service at all times.
Benefits of Taking the Holiday Rep Certification
There are numerous benefits to choosing to complete the holiday rep certification. This is an entry level course and no previous experience or knowledge is required in order to register, but it is also a worthwhile course for those within the travel industry that haven't completed a qualification, helping them improve their chances of a successful career in the future. The benefits of completing this course include:
- Up to date content that you can rely on.
- Get to understand the role of a holiday rep to help you complete your job to the highest standard at all times.
- Gain the confidence you need when managing clients.
- The course will open doors for you and help you achieve success in the travel industry.
- The course is industry recognized.
- On completion and successfully passing the multiple-choice test, you can download and print your certification immediately.
- The course can be studied at any time on any device with a connection to the internet offering convenience.
- Overall the course takes approximately fifteen hours to complete.
- You have access to experienced tutors throughout your study.
This course includes
24/7 Student Support
End of course certification
Lifetime access to your course
Compatible with modern devices
- What your primary role as a holiday representative will be
- Why professionalism must be maintained for the entire season and not just when you’re on duty
- The only way to get yourself into a holiday rep position in a luxury resort
- About a huge mistake that you may already be making on your resume
- The essential traits tour operators look for in candidates
- The certifications you are expected to have
- The type of passport you are best to hold and why it matters
- The personality traits you need to be successful
- About the different types of holiday rep that there are
- The importance of teamwork (especially for montage/de-montage assistants)
- About the seasonal contracts you can work and crossing over between seasons
- About the role of the administrator and why you need to liaise with different offices
- About the earliest purpose of travel
- How early tourism begun and evolved
- Why religion is important to the history of tourism
- How the position of holiday rep came to be
- About the different sectors that complete the travel and tourism industry
- The different types of tourist companies you could work with
- About the components that make the industry thrive
- About integrations when tour operators are merged, or acquired
- About the vulnerabilities of the tourism sector that affect the careers of holiday reps
- The different types of threats to the tourism industry
- Global events that affect the tourism sector
- What the International Health Regulations are, and how it impacts tourists
- The importance of high team morale, and how to gain and sustain it
- The 10 qualities you need to be an effective team player
- The Thomas-Kilmann Conflict Mode Instrument (TKI) – used for conflict resolution
- Bruce Tuckman’s ‘Stages of Group Development’
- The legislation for health and safety that holiday reps need to ensure all resorts are in compliance with
- The checks that holiday reps are responsible for
- Why a holiday rep will always be required to go on excursions, even when a tour guide is provided
- When you need to organize entertainment for guests, and why it’s crucial to get right
- The different types of uniforms for different types of holiday reps
- The professional behavior tour operators mandate in each of their employees
- About the occupational hazards of working outdoors in hot climates
- How to protect yourself from the sun and heat stroke
- Why holiday reps need to assist tour operators to comply with consumer protection laws
- The steps in place to comply with disability discrimination legislations
- What the legal definition of a package holiday really is
- What the Denied Boarding Legislation is and why it’s handy to know about it
- About the duty of care that all holiday reps must provide customers
- The different reports that need to be completed in compliance with health and safety guidelines
- Why fire safety is one of the most important checks a holiday rep will do
- What you need to include on an excursion risk assessment
- Why good customer relations is paramount for effective customer services
- Where to obtain factual information to resolve customer disputes
- How to handle difficult customers
- Why you need to practice good customer service before resorting to an official customer complaints form
- About all the different types of reports you need to complete
- Why the information you provide on your reports must be factual, accurate and presented neatly
- When you can complete a customer complaint form before a customer actually makes a complaint
- The reason every report you complete is vital to the tour operator
- Why you can never let the ball drop on customer services
- How to get into the real mindset of your customer
- About body language
- Why every tour operator requires all their holiday reps to excel in communication
- What’s involved in the welcome meeting
- Why you need to do your research as soon as you arrive at the resort you’ll be working at
- The different elements that must be covered in a welcome meeting
- How to prepare all the materials you will need to successfully complete the meeting
- How to establish rapport with your guests from the very first time you meet them
- What to include in your sales presentations
- The most efficient way to make sales, even if you’re not a salesperson
- Why an objection is always an opportunity
- The importance of arriving at the airport early for arrival transfers
- How to conduct a transfer for departures
- The information you need to provide customers during your speech on both types of transfers
- The preparation a holiday rep needs to do to ensure the transfers go smoothly
- Why it’s crucial for you to know how to work with different currencies
- How frequently currency exchange rates fluctuate
- What should be done when a tour operators provides a team float
- How to work out your earnings from sales commissions
ID: YDFT67YHJ
of achievement
This certificate is presented to
Your Name
For completing the
Holiday Rep Certification
on 21st November 2024
Selena Hurford
Selena Hurford
Course Tutor
Daniel Morgan
Daniel Morgan
Head of Academy
Anyone who has an interest in learning more about this subject matter is encouraged to take the course. There are no entry requirements to take the course.
The course is broken down into 18 individual modules. Each module takes between 20 and 90 minutes on average to study. Although you are free to spend as much or as little time as you feel necessary on each module, simply log in and out of the course at your convenience.
You can study the course any time you like. Simply log in and out of the web based course as often as you require. The course is compatible with all computers, tablet devices and smart phones so you can even study while on the move!
Once you have completed all 18 modules there is a multiple choice test. The questions will be on a range of topics found within the 18 modules. The test, like the course, is online and can be taken a time and location of your choosing.
The pass mark for the test is 70%.
If you don’t pass the test first time you will get further opportunities to take the test again after extra study. There are no limits to the number of times you can take the test. All test retakes are included within the price of the course.
Once you have completed your test you can log in to your account and download/print your certificate any time you need it. If you would prefer us to post you a certificate to a UK address, there will be an admin charge of £10 (certificates sent internationally may cost more).
You can either use your Visa, MasterCard, American Express, Solo cards or PayPal account to pay for the online course. Our site uses the latest SSL encryption to ensure your safety. All payments are handled securely by PayPal.
You can begin the course immediately after your payment has been received. You will create your login details during the checkout process. We will also send you an email confirming your login details.
We estimate that the course will take about 10 hours to complete in total, plus an additional 30 minutes for the end of course test.
Once you have been awarded your certificate it is valid for life. The certificate does not expire or need renewing.
Just writing to congratulate your team for putting this course together. I have been Training with SEN for a year as a trainee and fallen in love with this profession and the development of children in early years. I have had some professional in house training but i really enjoyed this course thank so much i needed a way to prove the some of my gained knowledge for my self as a single mum working so hard i am in tears this morning with joy thank so much i have lot of work to with our children with revisited knowledge and insight knowledge what bank of information to come back to when i need refreshing
Thank you This course was amazing I couldn't stop reading Like a hungry child
Tracey Boyce
I really enjoyed this course because I was able to study at anytime and anywhere from my phone, when my little daughter was sleeping. I like working with people and this course offered me more knowledge about the best way to treat a customer.
This diploma will help me get a better job in the future. After each module there is a short test and at the end of the course there is another overall longer test so it’s best to read and understand each module properly.
I definitely recommend this course to everyone who wants to improve their customer service skills.
Lavinia Poara
An excellent course with up to date thinking based on good research about canine behaviours. I particularly liked the style of teaching. Suitable for all levels and had just the right touch.
I found it stimulating, encouraging and above all, not patronising. It will be very helpful to me on my road as an animal Reiki therapist working with a wide variety of breeds in a rescue centre. I am now much more aware of calming signals and subtle signals that the dog is ready to accept contact.
I would recommend it to anyone wanting to enhance their understanding and communication with dogs.
Lucy Lofting
I am 3/4 the way through my Legal Secretary Diploma Course, I have studied full time and it has taken me about a week (few hours per day) Very informative course which makes you memorise each module well, with worksheets at the end of each module. Gave a brilliant knowledge base into the different areas of Law and the secretaries roles within them. I have never done an online course before as thought they were not very credible, but this they are good providing you are willing to put the work in, all the information is provided for you , you just need to use it. Thoroughly recommend to anyone who has some spare time and wants to expand their legal knowledge - this course is not just for legal secretaries!!
Georgia Smith
Amanda Groom
The course covers all the necessary aspects of SEN education, and is produced in manageable modules for learning.
In terms of value and content, I would rate this as one of the best online diploma courses.
Ainsley Nugent
Holiday Rep Certification
Important: Due to COVID-19, please ensure that you check the local government rules and regulations regarding travel.
This comprehensive course can enhance your career prospects as a holiday representative. Whether you are fresh and new to the travel industry or you have experience and are looking to brush up your skills, this course will provide you with information and insight to help you achieve success.
Introduction to the Holiday Rep Certification
The holiday rep certification covers everything you need to know about this rewarding and demanding role from what the job entails to the duties you are required to complete, and the legal aspects you need to be aware of.
The course comprises of eighteen modules that take approximately fifteen hours to complete. The benefit is that you can study at your own pace and in your own time; you find the modules online, enabling you to study using any device from anywhere you have an internet connection.
During your study you will enjoy the added guidance and support from experienced tutors and on completion you will be awarded an industry recognized qualification.
What you Will Learn
- Understand your role as a holiday rep and how to secure yourself a position at a luxury resort.
- Get to know the career prospects for holiday reps from what traits tour operators look for to your certifications, passport and more.
- Know what types of holiday reps there are and the importance of being able to work as part of a team.
- Get a good understanding of U.S. tourism.
- Receive valuable information on the different sectors associated with travel and tourism. Learn what makes the travel industry thrive.
- Learn how economic factors can influence your career moving forward, along with threats to the tourism industry at any given time.
- Identify the top qualities you need to have to ensure you are a team player. You will also learn how to sustain high team morale.
- Know your duties from health and safety to responsibilities, entertainment and more.
- Learn how to present yourself in a professional manner from uniforms to behavior. This module will also provide you with valuable information on protecting yourself and occupational hazards you need to be aware of.
- Understand the legal side of the job.
- Get a firm understanding of guest safety from tips and advice to why it's so important.
- Learn how to deal with customer complaints effectively from resolving disputes to dealing with difficult customers.
- Understand the administrative tasks of the job, including reporting, cash handling, and currency conversions.
- Learn how to hold the perfect customer meeting that makes a lasting impression.
- Get a good understanding on the basics of selling with valuable information on sales presentations to help you achieve success.
- Know how to handle transfers quickly and effectively to ensure the highest level of service at all times.
Benefits of Taking the Holiday Rep Certification
There are numerous benefits to choosing to complete the holiday rep certification. This is an entry level course and no previous experience or knowledge is required in order to register, but it is also a worthwhile course for those within the travel industry that haven't completed a qualification, helping them improve their chances of a successful career in the future. The benefits of completing this course include:
- Up to date content that you can rely on.
- Get to understand the role of a holiday rep to help you complete your job to the highest standard at all times.
- Gain the confidence you need when managing clients.
- The course will open doors for you and help you achieve success in the travel industry.
- The course is industry recognized.
- On completion and successfully passing the multiple-choice test, you can download and print your certification immediately.
- The course can be studied at any time on any device with a connection to the internet offering convenience.
- Overall the course takes approximately fifteen hours to complete.
- You have access to experienced tutors throughout your study.
This course includes
24/7 Student Support
End of course certification
Lifetime access to your course
Compatible with modern devices
- What your primary role as a holiday representative will be
- Why professionalism must be maintained for the entire season and not just when you’re on duty
- The only way to get yourself into a holiday rep position in a luxury resort
- About a huge mistake that you may already be making on your resume
- The essential traits tour operators look for in candidates
- The certifications you are expected to have
- The type of passport you are best to hold and why it matters
- The personality traits you need to be successful
- About the different types of holiday rep that there are
- The importance of teamwork (especially for montage/de-montage assistants)
- About the seasonal contracts you can work and crossing over between seasons
- About the role of the administrator and why you need to liaise with different offices
- About the earliest purpose of travel
- How early tourism begun and evolved
- Why religion is important to the history of tourism
- How the position of holiday rep came to be
- About the different sectors that complete the travel and tourism industry
- The different types of tourist companies you could work with
- About the components that make the industry thrive
- About integrations when tour operators are merged, or acquired
- About the vulnerabilities of the tourism sector that affect the careers of holiday reps
- The different types of threats to the tourism industry
- Global events that affect the tourism sector
- What the International Health Regulations are, and how it impacts tourists
- The importance of high team morale, and how to gain and sustain it
- The 10 qualities you need to be an effective team player
- The Thomas-Kilmann Conflict Mode Instrument (TKI) – used for conflict resolution
- Bruce Tuckman’s ‘Stages of Group Development’
- The legislation for health and safety that holiday reps need to ensure all resorts are in compliance with
- The checks that holiday reps are responsible for
- Why a holiday rep will always be required to go on excursions, even when a tour guide is provided
- When you need to organize entertainment for guests, and why it’s crucial to get right
- The different types of uniforms for different types of holiday reps
- The professional behavior tour operators mandate in each of their employees
- About the occupational hazards of working outdoors in hot climates
- How to protect yourself from the sun and heat stroke
- Why holiday reps need to assist tour operators to comply with consumer protection laws
- The steps in place to comply with disability discrimination legislations
- What the legal definition of a package holiday really is
- What the Denied Boarding Legislation is and why it’s handy to know about it
- About the duty of care that all holiday reps must provide customers
- The different reports that need to be completed in compliance with health and safety guidelines
- Why fire safety is one of the most important checks a holiday rep will do
- What you need to include on an excursion risk assessment
- Why good customer relations is paramount for effective customer services
- Where to obtain factual information to resolve customer disputes
- How to handle difficult customers
- Why you need to practice good customer service before resorting to an official customer complaints form
- About all the different types of reports you need to complete
- Why the information you provide on your reports must be factual, accurate and presented neatly
- When you can complete a customer complaint form before a customer actually makes a complaint
- The reason every report you complete is vital to the tour operator
- Why you can never let the ball drop on customer services
- How to get into the real mindset of your customer
- About body language
- Why every tour operator requires all their holiday reps to excel in communication
- What’s involved in the welcome meeting
- Why you need to do your research as soon as you arrive at the resort you’ll be working at
- The different elements that must be covered in a welcome meeting
- How to prepare all the materials you will need to successfully complete the meeting
- How to establish rapport with your guests from the very first time you meet them
- What to include in your sales presentations
- The most efficient way to make sales, even if you’re not a salesperson
- Why an objection is always an opportunity
- The importance of arriving at the airport early for arrival transfers
- How to conduct a transfer for departures
- The information you need to provide customers during your speech on both types of transfers
- The preparation a holiday rep needs to do to ensure the transfers go smoothly
- Why it’s crucial for you to know how to work with different currencies
- How frequently currency exchange rates fluctuate
- What should be done when a tour operators provides a team float
- How to work out your earnings from sales commissions
ID: YDFT67YHJ
of achievement
This certificate is presented to
Your Name
For completing the
Holiday Rep Certification
on 21st November 2024
Selena Hurford
Selena Hurford
Course Tutor
Daniel Morgan
Daniel Morgan
Head of Academy
Anyone who has an interest in learning more about this subject matter is encouraged to take the course. There are no entry requirements to take the course.
The course is broken down into 18 individual modules. Each module takes between 20 and 90 minutes on average to study. Although you are free to spend as much or as little time as you feel necessary on each module, simply log in and out of the course at your convenience.
You can study the course any time you like. Simply log in and out of the web based course as often as you require. The course is compatible with all computers, tablet devices and smart phones so you can even study while on the move!
Once you have completed all 18 modules there is a multiple choice test. The questions will be on a range of topics found within the 18 modules. The test, like the course, is online and can be taken a time and location of your choosing.
The pass mark for the test is 70%.
If you don’t pass the test first time you will get further opportunities to take the test again after extra study. There are no limits to the number of times you can take the test. All test retakes are included within the price of the course.
Once you have completed your test you can log in to your account and download/print your certificate any time you need it. If you would prefer us to post you a certificate to a UK address, there will be an admin charge of £10 (certificates sent internationally may cost more).
You can either use your Visa, MasterCard, American Express, Solo cards or PayPal account to pay for the online course. Our site uses the latest SSL encryption to ensure your safety. All payments are handled securely by PayPal.
You can begin the course immediately after your payment has been received. You will create your login details during the checkout process. We will also send you an email confirming your login details.
We estimate that the course will take about 10 hours to complete in total, plus an additional 30 minutes for the end of course test.
Once you have been awarded your certificate it is valid for life. The certificate does not expire or need renewing.
Just writing to congratulate your team for putting this course together. I have been Training with SEN for a year as a trainee and fallen in love with this profession and the development of children in early years. I have had some professional in house training but i really enjoyed this course thank so much i needed a way to prove the some of my gained knowledge for my self as a single mum working so hard i am in tears this morning with joy thank so much i have lot of work to with our children with revisited knowledge and insight knowledge what bank of information to come back to when i need refreshing
Thank you This course was amazing I couldn't stop reading Like a hungry child
Tracey Boyce
I really enjoyed this course because I was able to study at anytime and anywhere from my phone, when my little daughter was sleeping. I like working with people and this course offered me more knowledge about the best way to treat a customer.
This diploma will help me get a better job in the future. After each module there is a short test and at the end of the course there is another overall longer test so it’s best to read and understand each module properly.
I definitely recommend this course to everyone who wants to improve their customer service skills.
Lavinia Poara
An excellent course with up to date thinking based on good research about canine behaviours. I particularly liked the style of teaching. Suitable for all levels and had just the right touch.
I found it stimulating, encouraging and above all, not patronising. It will be very helpful to me on my road as an animal Reiki therapist working with a wide variety of breeds in a rescue centre. I am now much more aware of calming signals and subtle signals that the dog is ready to accept contact.
I would recommend it to anyone wanting to enhance their understanding and communication with dogs.
Lucy Lofting
I am 3/4 the way through my Legal Secretary Diploma Course, I have studied full time and it has taken me about a week (few hours per day) Very informative course which makes you memorise each module well, with worksheets at the end of each module. Gave a brilliant knowledge base into the different areas of Law and the secretaries roles within them. I have never done an online course before as thought they were not very credible, but this they are good providing you are willing to put the work in, all the information is provided for you , you just need to use it. Thoroughly recommend to anyone who has some spare time and wants to expand their legal knowledge - this course is not just for legal secretaries!!
Georgia Smith
Amanda Groom
The course covers all the necessary aspects of SEN education, and is produced in manageable modules for learning.
In terms of value and content, I would rate this as one of the best online diploma courses.
Ainsley Nugent
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Chloe Hambly
The course was clearly set out with helpful end of week tests which built my knowledge. Being dyslexic I found the course was set out in an easy to understand way. I was able to pass the test on my first attempt. The downloaded pdf are a useful resource that you can keep forever. Looking forward to the next course
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Dr. M. Arshad
I took up this course initially to help me with my own dog, but found that as I worked through the material I actually started thinking that this could be something that I could use to make a second income. From start to finish I found the course engaging and interesting. I am now doing another dog related course and am experiencing the same level of enjoyment. I would recommend New Skills Academy without hesitation.
Keith Smith
Wow what an incredible insight for the start of anyone's journey in property. This course gives you so much information and there are tests and questions on each of the modules. The course is very easy to follow and well laid out. You can actually make notes on the pages of each module using the notes tab! I am very excited to say that I passed and I only spent one week on this course. I will print all the PDF information and keep it in a file with my certificate. I feel very confident for my future plans now I have completed this course.
Nichola Anderson
Very interesting and helpful course. I ve learned a lot of interesting things about make up and the tutorials were very helpful and easy to understand. I really reccomend this course for everyone who is passionate about make up and wish to develop their skills and make a career from their hobby.
Nicoleta Lucaci
I found this course incredibly useful, as it provided me with practical knowledge which I can implement in my role as a Support Worker. The videos were clear and concise, and the downloadable worksheets reinforced what I had learned as I was able to put pen to paper. Overall, a fantastic course for a great price! I am looking forward to taking on my next one.
Teleisha Harley
