Hospitality Certification

Customer Relationship Management Certification Course

Customer relationship is an imperative part of any modern day business. Building long lasting relationships with clients and providing them with the highest level of support and service at all times will result in an increase in revenue.

Anyone who wants to ensure that their company retains clients or wants their employees to see the importance of outstanding service will benefit from this convenient online course which can be studied at your own pace and in your own time.

Gain an edge over the competition by implementing excellent customer relationship management processes today.

Introduction to the Customer Relationship Management Certification

The Customer Relationship Management certification comprises of five information packed modules which should take you around five hours to complete.

The course is offered online for added convenience, so you can complete the course in one sitting or you can spread it out over a number of months, depending on your own schedule.

This course comes complete with a multiple choice test. You are given a two chances to pass the test to gain your certification. The certification can be verified online.

What you will Learn

This course offers you five informative modules, each one giving you valuable information and insight into customer relationship management and providing you with the knowledge and skills you need to implement this solution into your workplace.

• Learn what CRM is and why it is so important to focus on your customers.
• Identify with the basics of body language and how to use this when dealing with clients.
• Develop your interpersonal skills.
• Learn facts about relationships and loyalty and how these two go hand-in-hand.
• Identify why customer relationship management is so important to the success of your company.
• Learn how to look for customers and what customers expect from your company in terms of service and support.
• Get an understanding on how to measure your customer relationship management from the characteristics to problems you may face to the standards you want to achieve.
• Learn how to develop a relationship.
• Get some valuable advice about meeting preparation and so much more.

Benefits

Some of the benefits you can expect to enjoy when you take the Customer Relationship Management Certification include:

• Increase your knowledge on customer relationships.
• Fast track your career in your chosen industry.
• Certificates can be verified online.
• Lifetime access to course material.
• Course available online so you can study at any time of the day or night.
• Complete the course in one day or a few months, there is no set time frame for completing the course.
• The study platform is available on all devices.
• Enjoy information packed and detailed modules.
• Each course is broken down into easy to manage modules to enhance your study experience.
• Affordable pricing
• Start your studying at any time.

Customer Service Certification

These days more companies are looking for members who have outstanding customer service skills. More clients are focusing on the service they receive and are demanding that companies around the world provide them with a better service on a daily basis.

Introduction to the Customer Services Certification

This information-packed course gives you the skills you need to provide your clients with a higher level of service, whether you are dealing with them face to face, over the phone or online.

The course comprises eleven modules bursting with information which take around ten hours to complete. You get to study at your own pace and where you feel most comfortable, as long as you have access to the internet.

The modules are accessible on all devices from PCs to laptops and tablets to mobile phones, giving you the convenience of studying from anywhere at any time. During your studies, you will have access to guidance and support from our expert tutors.

What You Will Learn

This course comprises eleven information packed modules, these include:

• Get an oversight of customer service from what it is to the different types to why it is so important for you, your client and your business moving forward.
• Understand your customers, find your niche and get a firm understanding of consumer rights law in the United States.
• Make a great first impression, learn how positive attitude, dress and body language affects how you are perceived.
• Learn how to care for your customers' needs, from seeing customer service from their perspective to the importance of communication.
• Get insight into how to retain your customers. Learn how to effectively deal with complaints, provide an outstanding after-sales service and what you need to do in the case that the customer is wrong.
• Learn about the importance of face to face customer service. This module will teach you the importance of a positive first impression and how body language will play a role in the service you provide and how your service is perceived.
• Get a firm understanding of telephone customer service complete with eleven tips on how to improve your customer service levels over the phone. This module will also provide valuable insight into telephone etiquette.
• Understand the importance of electronic customer service. The dos and don'ts and tips on providing an effective service electronically in a world where everyone relies on the internet on a daily basis.
• The course will teach you how to deal with difficult customers, how to defuse anger, how to control your own emotions and how keeping calm can solve the problem that bit faster.
• Learn to deal with escalation to improve service levels. This module covers handling abusive clients, handling physical threats and how not to cave into the clients' demands.
• Learn how to make a good impression at all times by offering the best customer service and recapping the skills you have learned to ensure you can incorporate them into your daily duties without delay.

Benefits of the Customer Services Certification

Customer services has become essential for all employees in all industries. It doesn't matter what industry you are working in right now, having a customer services certification behind you can give you the knowledge and insight you need to provide your clients with a service that they expect and deserve, ensuring you help your business grow daily.

Company owners are seeing the benefit of sending their teams for customer services training. Company owners see more inquiries convert to sales, happier customers and happier team members. The benefits of a customer services certification are endless, but here are some you can take note of right way:

• You will learn how to exceed your customers' expectations.
• You will learn how to be courteous and helpful to each client you come in contact with.
• Your motivation levels will increase as you see your clients become more comfortable with you and the service you provide.
• Learn essential problem-solving skills you can use daily.
• See your confidence soar as you get more comfortable with dealing with customers face to face, over the phone and online.

Introduction to the Hotel Management Certification

The hotel management certification is the best choice for anyone who is interested in improving their career prospects within the hospitality industry in the United States.

This course will teach you everything you need to know to run a successful hotel, from communicating with guests to engaging with staff and maintaining front of house duties, while ensuring rooms are serviced to the highest standard, and so much more.

Wide range of topics covered

The hotel management certification covers a wide range of aspects associated with this position within the hospitality industry.

The hospitality industry is a very service orientated business and you will need to know what is expected of you, develop skills and gain knowledge on how to complete your duties to the highest standard, always exceeding your guests' expectations.

Gain a valuable insight into the industry

The course is broken down into manageable modules which will provide you with a comprehensive oversight on the duties and responsibilities associated with being a hotel manager.

Once you have successfully completed the course and passed the multiple-choice test, you can download and print your certificate and start improving your career prospects straight away.

What you Will Learn

This certification course is filled with comprehensive modules, which will teach you the following:

• Learn more about the role of the hotel manager.
• Identify with the products and services you will be expected to provide to your guests on a daily basis.
• Understand why appearance is so important in this role.
• Know what skills you need to complete your duties in an orderly and organized fashion.
• Learn how to deal with your customers to surpass their expectations daily, whether it's taking a booking over the phone or welcoming them to your hotel on arrival.
• Get a good understanding on welcoming guests to the hotel, along with essential checking in and checking out procedures that should be followed.
• Learn how to manage the front desk effectively.
• Understand more about housekeeping and how to ensure the rooms are always serviced to the highest standards.
• Understand hotel terminology and terms you will hear on a regular basis.
• Know what leadership qualities you are going to need to manage a team effectively.
• Learn about the paperwork and reporting you will need to conduct your duties effectively and keep your finger on the pulse at all times.
• Know the difference between front and back of house and how to manage the front of house at all times.
• Learn how to deal with unexpected emergencies.
• Get information and advice on how to market the hotel to attract more guests to ensure a good occupancy rate throughout the year.

Benefits of the Hotel Management Certification

This training course can provide you with everything you need to know to fast track your career within the hospitality industry. The benefits include the following:

• The course is broken down into manageable modules.
• Easy and comprehensive syllabus.
• Study at your own pace. You can take a week to study this course or you can take a couple of months, the choice is down to you and the amount of time you have available to commit to your studies.
• Compatible with all devices, enabling you to study from anywhere with an internet connection.
• Industry recognized certification on successful completion of the course.
• Online tutor available throughout your studies to provide you with assistance and guidance as needed.
• Improve your career prospects and fast track your career within the hospitality industry.
• No entry requirements.
• Know what is expected of you and what skills you need before accepting any positions.
• Prove your ability to complete the job by showing your certificate to potential employers.

Restaurant Management Certification

The restaurant management certification is a comprehensive online course to provide you with everything you need to know to become a successful restaurant manager. The course provides you with insight, information, skills and advice to help you fulfill your role as a restaurant manager and exceed your clients' expectations on a daily basis.

Introduction to the Restaurant Management Certification

This course is broken down into manageable modules which you can access online. The course is accessible on any device, so you can study from anywhere with an internet connection using your PC, laptop, tablet, or phone. During your studies you will have access to online support to provide you with the advice you need to complete your studies and obtain your certification.

When you reach the end of the modules, you will be required to pass a multiple choice test. The test has questions on what you have learned. On passing, you will be able to immediately download and print your certificate. In the event that you don't pass the test the first time, you will be given a second chance to take the test once you have reviewed the modules and are confident that you know everything you need to know.

What You Will Learn

This comprehensive Restaurant Management Certification will teach you the following:

• An introduction to the front of house of a restaurant.
• The role of a restaurant manager in all types of restaurants anywhere in the world.
• Learn about the different types of restaurant establishments and layouts.
• Know the importance of excellent customer service within the hospitality industry.
• Learn how to deal with customer complaints in a calm and effective manner to ensure the client will return again in the future.
• Know your drinks. Knowing your drinks is imperative as a restaurant manager, along with how to serve them correctly.
• Get to know your food. The importance of knowing every aspect of the menu, what is in each dish and food allergies.
• Know the different restaurant licensing laws. This also covers the importance of age verification and what you can accept to verify the age of your clients.
• Learn various restaurant system checklists. Know what checklists you need, how to put them in place and how to monitor them to ensure the restaurant runs smoothly at all times.
• Know the health and safety laws associated with a restaurant from front of house to the kitchen, food safety and more.
• Be up to date with restaurant terminology that you may encounter from time to time.

Benefits of the Restaurant Management Certification

This certification is designed to provide you with the information, insight, knowledge and skill you will need to manage any restaurant. You will have the ability to work as a restaurant manager at a five star hotel or a local eatery. The benefits of this training course include:

• Improve your career prospects.
• Fast track your career if you are already working within the restaurant industry.
• Appeal to potential employers with an industry recognized certification.
• Know what is expected of you and complete your duties with complete confidence.
• Easy and comprehensive syllabus that you can rely on.
• Study at your own pace with no deadlines or set schedules.
• Study from anywhere with internet access using any device.
• Have online support throughout your studies to guide and assist you.
• No entry requirements. You don't have to have restaurant experience in order to complete this course.
• Affordable one-off fee.
• Second chance to complete the test in the event you do fail. You will have time to review the modules and retake the test in your own time.
• Work full time and study in your spare time.

The course is broken down into 0 individual modules. Each module takes between 20 and 90 minutes on average to study. Although you are free to spend as much or as little time as you feel necessary on each module, simply log in and out of the course at your convenience.

You can study the course any time you like. Simply log in and out of the web based course as often as you require. The course is compatible with all computers, tablet devices and smart phones so you can even study while on the move!

Once you have completed all 0 modules there is a multiple choice test. The questions will be on a range of topics found within the 0 modules. The test, like the course, is online and can be taken a time and location of your choosing.

The pass mark for the test is 70%.

If you don’t pass the test first time you will get further opportunities to take the test again after extra study. There are no limits to the number of times you can take the test. All test retakes are included within the price of the course.

Once you have completed your test you can log in to your account and download/print your certificate any time you need it. If you would prefer us to post you a certificate to a UK address, there will be an admin charge of £10 (certificates sent internationally may cost more).

You can either use your Visa, MasterCard, American Express, Solo cards or PayPal account to pay for the online course. Our site uses the latest SSL encryption to ensure your safety. All payments are handled securely by PayPal.

You can begin the course immediately after your payment has been received. You will create your login details during the checkout process. We will also send you an email confirming your login details.

We estimate that the course will take about 45 hours to complete in total, plus an additional 30 minutes for the end of course test.

Once you have been awarded your certificate it is valid for life. The certificate does not expire or need renewing.