The Hotel Industry Diploma

Included as part of the unlimited membership
cpd
RRP $180.00 $54.00 BUY NOW

Hotel Industry Diploma Course

The hotel industry diploma is a complete overview for anyone who is looking to progress their career in the hospitality industry. It is two information packed courses rolled into one package, giving you insight into the position of a hotel receptionist and a hotel manager, helping you gain the knowledge and skills you need to enjoy a successful career in one of the millions of hotels around the world.

Introduction to the Hotel Industry Diploma

This diploma provides you with lifetime access to the modules which gives you a chance to revisit the modules at any time. The diploma will provide you with useful advice, tips and insight into working within the hotel industry, from communication skills and taking reservations to completing paperwork and understanding the basic terminology used daily in this fast paced and exciting industry.

What You Will Learn

This particular diploma comprises of two courses offering you 39 informative modules. Each course is broken down into easily manageable modules, enabling you to study at your own pace and in the comfort of your own home on any device.

Hotel Receptionist Diploma – 16 modules

In this course, you can expect to learn the following:

  • Overview – this helps you understand the role of hotel receptionist
  • Learn the basic procedures based around this position from common tasks to taking reservations and your responsibilities.
  • Determine the importance of customer service. Learn about communication and how to make a good first impression.
  • Identify with the different communication skills. Learn about verbal, non-verbal and written communication skills you will need in this role.
  • Learn the importance of excellent telephone etiquette along with your administrative duties and how to prioritise effectively.
  • Get advice and tips on dealing with difficult guests. You will also learn about safety and security and your role in ensuring this at all times.
  • Know the hospitality standards from branding to star ratings.
  • Get insight into the right dress code and why this is so important.
  • Learn effective ways to reduce stress.
  • Identify with the legal issues surrounding the industry and the importance of adhering to the codes at all times.

Hotel Management Diploma – 23 modules

In this second course of the Hotel Industry Diploma you will learn the following:

  • Understand the different products and services offered at hotels. What should be on offer and how to deal with clients when you don't offer a certain product or service.
  • Get useful knowledge on hotels from the various room types to the rates, classifications and different staff required.
  • Learn the importance of personal appearance and the skills you will need in this industry.
  • Know the importance of being able to speak English and why you need excellent local knowledge.
  • Learn how to take reservations, how to welcome guests and what telephone skills are needed, such as dealing with wake up calls or room service.
  • Make sure you know the various payment methods and how to deal with foreign currency.
  • Get valuable insight into the reception area, housekeeping and the leadership qualities you will need.
  • Learn the different terminology, know what paperwork you will need to complete and what marketing to consider.
  • Another valuable lesson you will get when taking this course is how to deal with emergencies at your hotel.

Benefits of Hotel Industry Diploma

There are numerous benefits to taking the Hotel Industry Diploma. These benefits include:

  • 2 Courses in one
  • Affordable price
  • Gain valuable insight into the industry
  • Study from anywhere at any time
  • Study at your own pace.
  • Modules compatible with all devices - computer, phone or tablet
  • Lifetime access to modules
  • Online support
  • Fast track your career
  • Online certification confirmation
  • Easy to manage modules
  • If you don't pass the test first time, you have a second opportunity
  • Start using knowledge gained at work from day one

This course includes

24/7 Student Support

End of course certification

Lifetime access to your course

Compatible with modern devices

PLUS - Access to the exclusive New Skills Academy Study Group!

This is a bundle course, and contains the following courses:

Introduction to the Hotel Management Diploma Course

The hotel management diploma is the best choice for anyone who is interested in improving their career prospects within the hospitality industry in the United Kingdom. This course will teach you everything you need to know to run a successful hotel, from communicating with guests to engaging with staff and maintaining front of house duties, while ensuring rooms are serviced to the highest standard and so much more.

Wide range of topics covered

The hotel management diploma covers a wide range of aspects associated with this position within the hospitality industry. The hospitality industry is a very service orientated business and you will need to know what is expected of you, develop skills and gain knowledge on how to complete your duties to the highest standard, always exceeding your guests' expectations.

Gain valuable insight into the industry

The course is broken into manageable modules which will provide you with comprehensive oversight of the duties and responsibilities associated with being a hotel manager. Once you have successfully completed the course and passed the multiple-choice test, you can download and print your certificate and start improving your career prospects straight away.

What you Will Learn

This diploma course is filled with comprehensive modules, which will teach you the following:

  • Learn more about the role of the hotel manager.
  • Identify with the products and services you will be expected to provide to your guests on a daily basis.
  • Understand why appearance is so important in this role.
  • Know what skills you need to complete your duties in an orderly and organised fashion.
  • Learn how to deal with your customers to surpass their expectations daily, whether it's taking a booking over the phone or welcoming them to your hotel on arrival.
  • Get a good understanding on welcoming guests to the hotel, along with essential checking in and checking out procedures that should be followed.
  • Learn how to manage the front desk effectively.
  • Understand more about housekeeping and how to ensure the rooms are always serviced to the highest standards.
  • Understand hotel terminology and terms you will hear on a regular basis.
  • Know what leadership qualities you are going to need to manage a team effectively.
  • Learn about the paperwork and reporting you will need to conduct your duties effectively and keep your finger on the pulse at all times.
  • Know the difference between front and back of house and how to manage the front of house at all times.
  • Learn how to deal with unexpected emergencies.
  • Get information and advice on how to market the hotel to attract more guests to ensure a good occupancy rate throughout the year.

Benefits of the Hotel Management Diploma

This training course can provide you with everything you need to know to fast track your career within the hospitality industry. The benefits include the following:

  • The course is broken into manageable modules.
  • Easy and comprehensive syllabus.
  • Study at your own pace. You can take a week to study this course or you can take a couple of months, the choice is down to you and the amount of time you have available to commit to your studies.
  • Compatible with all devices, enabling you to study from anywhere with an internet connection.
  • Industry recognised certification on successful completion of the course.
  • Online tutor available throughout your studies to provide you with assistance and guidance as needed.
  • Improve your career prospects and fast track your career within the hospitality industry.
  • No entry requirements.
  • Know what is expected of you and what skills you need before accepting any positions.
  • Prove your ability to complete the job by showing your certificate to potential employers.

Hotel Reception Diploma Course

Do you have a passion for customer service? Do you want to find yourself in an exciting career where you meet new people from around the world? Being a hotel receptionist involves so much more than simply answering the phone. Our information packed course is brimming with all the information you need to start a successful career as a hotel receptionist.

Introduction to Hotel Reception Diploma

This course comprises sixteen modules, each focusing on different elements of hotel reception, giving you the knowledge and skills you need to be successful in your position and provide guests with the best service. The course will take you around ten hours to complete. It is up to you how long you take, you can study full or part time, based on your availability and current job status. You will receive lifetime access to the training modules. This gives you the ability to go back and check up on things you are unsure of at any time. Furthermore, you will find that the course is compatible with all devices, enabling you to study at your own pace and in your own time using your computer, laptop, tablet or smartphone.

What You Will Learn

In this course you will learn the following:

  • A basic overview which covers everything from career opportunities to how to be a successful hotel receptionist.
  • Learn the standard procedures relating to hotel receptions. Learn how to check guests in and out and how to take reservations and so much more.
  • Identify with the importance of customer service. Learn about empathy, communication and how to make a good first impression.
  • Get to grips with communication skills. Learn about verbal, non-verbal and written communication skills within this busy and fast paced environment.
  • Learn the basics of handling the telephone in a professional manner. This module covers telephone etiquette and what you should and should not do.
  • Understand how to handle difficult guests. From time to time you will be faced with unhappy guests. Learn the different types of guests, tips on how to deal with them and so much more.
  • Get an understanding of the basic daily administrative tasks. Know what qualities you will need along with organisational skills and the ability to multi-task.
  • Identify what computer skills you are going to need to know. Understand the need for a good quality property management system and how to use OPERA and so much more.
  • Learn about the importance of branding within the hospitality industry. Understand the importance of a star rating and what the rating means.
  • Determine the importance of being a team player and working with other departments within the hotel.
  • Get a good understanding of health and safety within the hotel environment. Learn the different safety and security topics that relate to the hotel environment along with what you need to know to ensure safety in the reception area at all times.
  • Learn how to sell the hotel services to your guests and the benefits of upselling, along with how to use certain sales techniques.
  • Identify how to dress in a professional manner to make a good first impression on guests as well as learn how to deal with stress in this front line position.
  • Know any legal issues relating to your position as well as the future for the hotel receptionist.

Benefits

There are numerous benefits to completing this Hotel Reception Diploma to give you that added advantage over other applicants when applying for a position.

  • Study at your own pace and where you are most comfortable.
  • Study using any device linked to the internet for added convenience.
  • Receive an industry recognised certification on successful completion of the course.
  • Enjoy online support to ensure you get the most of your study experience.
  • Get lifetime access to the modules, so you can refer back as and when needed.
ID: YDFT67YHJ
certificate

of achievement

This certificate is presented to

Your Name

NSA

For completing the

The Hotel Industry Diploma

on 21st November 2024

Selena Hurford

Selena Hurford

Course Tutor

cpd

Daniel Morgan

Daniel Morgan

Head of Academy

Certificate Example

Anyone who has an interest in learning more about this subject matter is encouraged to take the course. There are no entry requirements to take the course.

The course is broken down into 0 individual modules. Each module takes between 20 and 90 minutes on average to study. Although you are free to spend as much or as little time as you feel necessary on each module, simply log in and out of the course at your convenience.

You can study the course any time you like. Simply log in and out of the web based course as often as you require. The course is compatible with all computers, tablet devices and smart phones so you can even study while on the move!

Once you have completed all 0 modules there is a multiple choice test. The questions will be on a range of topics found within the 0 modules. The test, like the course, is online and can be taken a time and location of your choosing.

The pass mark for the test is 70%.

If you don’t pass the test first time you will get further opportunities to take the test again after extra study. There are no limits to the number of times you can take the test. All test retakes are included within the price of the course.

Once you have completed your test you can log in to your account and download/print your certificate any time you need it. If you would prefer us to post you a certificate to a UK address, there will be an admin charge of £10 (certificates sent internationally may cost more).

You can either use your Visa, MasterCard, American Express, Solo cards or PayPal account to pay for the online course. Our site uses the latest SSL encryption to ensure your safety. All payments are handled securely by PayPal.

You can begin the course immediately after your payment has been received. You will create your login details during the checkout process. We will also send you an email confirming your login details.

We estimate that the course will take about 20 hours to complete in total, plus an additional 30 minutes for the end of course test.

Once you have been awarded your certificate it is valid for life. The certificate does not expire or need renewing.

I am about half way through my course now and it is just fantastic. Such an easy way for learning and studying from home in my circumstances is the best option for me. Very helpful when I have needed help and such a brilliant course to follow..

Kirsty Jefford

This course is incredibly helpful and easy to understand to start off a career in event planning. The case studies give you an insight into the real world of this role and not just the "shiny exterior". I'm loving this course and cannot wait to use the knowledge that I have gained in the [hopefully not so distant] future!

Leanne Dormer

Great value course that is very easy to use and full of great content. I learned a lot from it and will now be signing up for other courses.
Thanks New Skills Academy

John Beavan

This course is brilliant! Extremely easy to follow and understand. You are able to do it in your own time so there's no pressure.

I've now just completed it and enjoyed the whole experience. I can't wait to get my little business up and running. Thank you all

Louisa Forsyth

I really enjoyed this course. Was a lot of reading and had to stop and try to take it in.

There were 21 modules, and most of them took 45 minutes to complete, so you need to be in a position, where you actually have the time to do all the tasks that are required. The tasks are mainly to do things by yourself to practise what you have just read, but doing it will help you out so much.

Will be looking for another course, as I enjoyed this so much, definitely worth the price as the certificate is worth more on your cv.

Danielle Booth

Great course lots to learn and apply very informative, as a pharmacy assistant this course has given me more knowledge and confidence to provide great services to my customers.

Assignments were easy to follow and I would recommend anyone to study a course at New Skills Academy as you can do them in your own time.

Having a certificate not only boosts my confidence, but also shows my employers that i have learnt new skills and have gained more information that is useful for my area of work.

Thanks very much New Skills Academy, I will study with you again!

Shane Hills

Duration:
20 hours

Access:
Lifetime Access

Approved by:
CPD

Learning Type:


Text based modules  Images 

Cost:
$54.00

was $180.00

Hotel Industry Diploma Course

The hotel industry diploma is a complete overview for anyone who is looking to progress their career in the hospitality industry. It is two information packed courses rolled into one package, giving you insight into the position of a hotel receptionist and a hotel manager, helping you gain the knowledge and skills you need to enjoy a successful career in one of the millions of hotels around the world.

Introduction to the Hotel Industry Diploma

This diploma provides you with lifetime access to the modules which gives you a chance to revisit the modules at any time. The diploma will provide you with useful advice, tips and insight into working within the hotel industry, from communication skills and taking reservations to completing paperwork and understanding the basic terminology used daily in this fast paced and exciting industry.

What You Will Learn

This particular diploma comprises of two courses offering you 39 informative modules. Each course is broken down into easily manageable modules, enabling you to study at your own pace and in the comfort of your own home on any device.

Hotel Receptionist Diploma – 16 modules

In this course, you can expect to learn the following:

  • Overview – this helps you understand the role of hotel receptionist
  • Learn the basic procedures based around this position from common tasks to taking reservations and your responsibilities.
  • Determine the importance of customer service. Learn about communication and how to make a good first impression.
  • Identify with the different communication skills. Learn about verbal, non-verbal and written communication skills you will need in this role.
  • Learn the importance of excellent telephone etiquette along with your administrative duties and how to prioritise effectively.
  • Get advice and tips on dealing with difficult guests. You will also learn about safety and security and your role in ensuring this at all times.
  • Know the hospitality standards from branding to star ratings.
  • Get insight into the right dress code and why this is so important.
  • Learn effective ways to reduce stress.
  • Identify with the legal issues surrounding the industry and the importance of adhering to the codes at all times.

Hotel Management Diploma – 23 modules

In this second course of the Hotel Industry Diploma you will learn the following:

  • Understand the different products and services offered at hotels. What should be on offer and how to deal with clients when you don't offer a certain product or service.
  • Get useful knowledge on hotels from the various room types to the rates, classifications and different staff required.
  • Learn the importance of personal appearance and the skills you will need in this industry.
  • Know the importance of being able to speak English and why you need excellent local knowledge.
  • Learn how to take reservations, how to welcome guests and what telephone skills are needed, such as dealing with wake up calls or room service.
  • Make sure you know the various payment methods and how to deal with foreign currency.
  • Get valuable insight into the reception area, housekeeping and the leadership qualities you will need.
  • Learn the different terminology, know what paperwork you will need to complete and what marketing to consider.
  • Another valuable lesson you will get when taking this course is how to deal with emergencies at your hotel.

Benefits of Hotel Industry Diploma

There are numerous benefits to taking the Hotel Industry Diploma. These benefits include:

  • 2 Courses in one
  • Affordable price
  • Gain valuable insight into the industry
  • Study from anywhere at any time
  • Study at your own pace.
  • Modules compatible with all devices - computer, phone or tablet
  • Lifetime access to modules
  • Online support
  • Fast track your career
  • Online certification confirmation
  • Easy to manage modules
  • If you don't pass the test first time, you have a second opportunity
  • Start using knowledge gained at work from day one

This course includes

24/7 Student Support

End of course certification

Lifetime access to your course

Compatible with modern devices

PLUS - Access to the exclusive New Skills Academy Study Group!

This is a bundle course, and contains the following courses:

Introduction to the Hotel Management Diploma Course

The hotel management diploma is the best choice for anyone who is interested in improving their career prospects within the hospitality industry in the United Kingdom. This course will teach you everything you need to know to run a successful hotel, from communicating with guests to engaging with staff and maintaining front of house duties, while ensuring rooms are serviced to the highest standard and so much more.

Wide range of topics covered

The hotel management diploma covers a wide range of aspects associated with this position within the hospitality industry. The hospitality industry is a very service orientated business and you will need to know what is expected of you, develop skills and gain knowledge on how to complete your duties to the highest standard, always exceeding your guests' expectations.

Gain valuable insight into the industry

The course is broken into manageable modules which will provide you with comprehensive oversight of the duties and responsibilities associated with being a hotel manager. Once you have successfully completed the course and passed the multiple-choice test, you can download and print your certificate and start improving your career prospects straight away.

What you Will Learn

This diploma course is filled with comprehensive modules, which will teach you the following:

  • Learn more about the role of the hotel manager.
  • Identify with the products and services you will be expected to provide to your guests on a daily basis.
  • Understand why appearance is so important in this role.
  • Know what skills you need to complete your duties in an orderly and organised fashion.
  • Learn how to deal with your customers to surpass their expectations daily, whether it's taking a booking over the phone or welcoming them to your hotel on arrival.
  • Get a good understanding on welcoming guests to the hotel, along with essential checking in and checking out procedures that should be followed.
  • Learn how to manage the front desk effectively.
  • Understand more about housekeeping and how to ensure the rooms are always serviced to the highest standards.
  • Understand hotel terminology and terms you will hear on a regular basis.
  • Know what leadership qualities you are going to need to manage a team effectively.
  • Learn about the paperwork and reporting you will need to conduct your duties effectively and keep your finger on the pulse at all times.
  • Know the difference between front and back of house and how to manage the front of house at all times.
  • Learn how to deal with unexpected emergencies.
  • Get information and advice on how to market the hotel to attract more guests to ensure a good occupancy rate throughout the year.

Benefits of the Hotel Management Diploma

This training course can provide you with everything you need to know to fast track your career within the hospitality industry. The benefits include the following:

  • The course is broken into manageable modules.
  • Easy and comprehensive syllabus.
  • Study at your own pace. You can take a week to study this course or you can take a couple of months, the choice is down to you and the amount of time you have available to commit to your studies.
  • Compatible with all devices, enabling you to study from anywhere with an internet connection.
  • Industry recognised certification on successful completion of the course.
  • Online tutor available throughout your studies to provide you with assistance and guidance as needed.
  • Improve your career prospects and fast track your career within the hospitality industry.
  • No entry requirements.
  • Know what is expected of you and what skills you need before accepting any positions.
  • Prove your ability to complete the job by showing your certificate to potential employers.

Hotel Reception Diploma Course

Do you have a passion for customer service? Do you want to find yourself in an exciting career where you meet new people from around the world? Being a hotel receptionist involves so much more than simply answering the phone. Our information packed course is brimming with all the information you need to start a successful career as a hotel receptionist.

Introduction to Hotel Reception Diploma

This course comprises sixteen modules, each focusing on different elements of hotel reception, giving you the knowledge and skills you need to be successful in your position and provide guests with the best service. The course will take you around ten hours to complete. It is up to you how long you take, you can study full or part time, based on your availability and current job status. You will receive lifetime access to the training modules. This gives you the ability to go back and check up on things you are unsure of at any time. Furthermore, you will find that the course is compatible with all devices, enabling you to study at your own pace and in your own time using your computer, laptop, tablet or smartphone.

What You Will Learn

In this course you will learn the following:

  • A basic overview which covers everything from career opportunities to how to be a successful hotel receptionist.
  • Learn the standard procedures relating to hotel receptions. Learn how to check guests in and out and how to take reservations and so much more.
  • Identify with the importance of customer service. Learn about empathy, communication and how to make a good first impression.
  • Get to grips with communication skills. Learn about verbal, non-verbal and written communication skills within this busy and fast paced environment.
  • Learn the basics of handling the telephone in a professional manner. This module covers telephone etiquette and what you should and should not do.
  • Understand how to handle difficult guests. From time to time you will be faced with unhappy guests. Learn the different types of guests, tips on how to deal with them and so much more.
  • Get an understanding of the basic daily administrative tasks. Know what qualities you will need along with organisational skills and the ability to multi-task.
  • Identify what computer skills you are going to need to know. Understand the need for a good quality property management system and how to use OPERA and so much more.
  • Learn about the importance of branding within the hospitality industry. Understand the importance of a star rating and what the rating means.
  • Determine the importance of being a team player and working with other departments within the hotel.
  • Get a good understanding of health and safety within the hotel environment. Learn the different safety and security topics that relate to the hotel environment along with what you need to know to ensure safety in the reception area at all times.
  • Learn how to sell the hotel services to your guests and the benefits of upselling, along with how to use certain sales techniques.
  • Identify how to dress in a professional manner to make a good first impression on guests as well as learn how to deal with stress in this front line position.
  • Know any legal issues relating to your position as well as the future for the hotel receptionist.

Benefits

There are numerous benefits to completing this Hotel Reception Diploma to give you that added advantage over other applicants when applying for a position.

  • Study at your own pace and where you are most comfortable.
  • Study using any device linked to the internet for added convenience.
  • Receive an industry recognised certification on successful completion of the course.
  • Enjoy online support to ensure you get the most of your study experience.
  • Get lifetime access to the modules, so you can refer back as and when needed.
ID: YDFT67YHJ
certificate

of achievement

This certificate is presented to

Your Name

NSA

For completing the

The Hotel Industry Diploma

on 21st November 2024

Selena Hurford

Selena Hurford

Course Tutor

cpd

Daniel Morgan

Daniel Morgan

Head of Academy

Certificate Example

Anyone who has an interest in learning more about this subject matter is encouraged to take the course. There are no entry requirements to take the course.

The course is broken down into 0 individual modules. Each module takes between 20 and 90 minutes on average to study. Although you are free to spend as much or as little time as you feel necessary on each module, simply log in and out of the course at your convenience.

You can study the course any time you like. Simply log in and out of the web based course as often as you require. The course is compatible with all computers, tablet devices and smart phones so you can even study while on the move!

Once you have completed all 0 modules there is a multiple choice test. The questions will be on a range of topics found within the 0 modules. The test, like the course, is online and can be taken a time and location of your choosing.

The pass mark for the test is 70%.

If you don’t pass the test first time you will get further opportunities to take the test again after extra study. There are no limits to the number of times you can take the test. All test retakes are included within the price of the course.

Once you have completed your test you can log in to your account and download/print your certificate any time you need it. If you would prefer us to post you a certificate to a UK address, there will be an admin charge of £10 (certificates sent internationally may cost more).

You can either use your Visa, MasterCard, American Express, Solo cards or PayPal account to pay for the online course. Our site uses the latest SSL encryption to ensure your safety. All payments are handled securely by PayPal.

You can begin the course immediately after your payment has been received. You will create your login details during the checkout process. We will also send you an email confirming your login details.

We estimate that the course will take about 20 hours to complete in total, plus an additional 30 minutes for the end of course test.

Once you have been awarded your certificate it is valid for life. The certificate does not expire or need renewing.

I am about half way through my course now and it is just fantastic. Such an easy way for learning and studying from home in my circumstances is the best option for me. Very helpful when I have needed help and such a brilliant course to follow..

Kirsty Jefford

This course is incredibly helpful and easy to understand to start off a career in event planning. The case studies give you an insight into the real world of this role and not just the "shiny exterior". I'm loving this course and cannot wait to use the knowledge that I have gained in the [hopefully not so distant] future!

Leanne Dormer

Great value course that is very easy to use and full of great content. I learned a lot from it and will now be signing up for other courses.
Thanks New Skills Academy

John Beavan

This course is brilliant! Extremely easy to follow and understand. You are able to do it in your own time so there's no pressure.

I've now just completed it and enjoyed the whole experience. I can't wait to get my little business up and running. Thank you all

Louisa Forsyth

I really enjoyed this course. Was a lot of reading and had to stop and try to take it in.

There were 21 modules, and most of them took 45 minutes to complete, so you need to be in a position, where you actually have the time to do all the tasks that are required. The tasks are mainly to do things by yourself to practise what you have just read, but doing it will help you out so much.

Will be looking for another course, as I enjoyed this so much, definitely worth the price as the certificate is worth more on your cv.

Danielle Booth

Great course lots to learn and apply very informative, as a pharmacy assistant this course has given me more knowledge and confidence to provide great services to my customers.

Assignments were easy to follow and I would recommend anyone to study a course at New Skills Academy as you can do them in your own time.

Having a certificate not only boosts my confidence, but also shows my employers that i have learnt new skills and have gained more information that is useful for my area of work.

Thanks very much New Skills Academy, I will study with you again!

Shane Hills

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