Identifying and Exceeding Customer Expectations Certificate
Duration:
2.5 hours
Access:
Lifetime Access
Approved by:
CPD
Learning Type:
Cost:
$36.00
Why you should study with us
Identifying and Exceeding Customer Needs Course
Understanding who your customers are and what they need is important in today’s rapidly changing business world. With so many options out there, your business will need to stand out, if you want to keep and attract loyal customers. This course will assist you in identifying and exceeding the needs of your customers, so that you can do just that.
The course will start off by providing an introduction to customer needs and your unique selling point (USP). It will then go on to discuss ways in which to determine your customer target market and how to identify and exceed their needs.
You will Learn:
- How to identify your unique selling point (USP) and how this ties in with customer needs
- How to identify who your customers are
- Different ways of identifying and exceeding customer needs
- The importance of identifying and exceeding customer needs
Benefits of Taking this Course:
- Your knowledge will allow you to correctly identify and present products and services that meet your customers’ needs
- You will be equipped to build stronger relationships with customers
- You will learn how to retain existing customers and attract new ones
- Your skills will help bring in loyal customers that purchase from you more frequently
This course includes
24/7 Student Support
End of course certification
Lifetime access to your course
Compatible with modern devices
ID: YDFT67YHJ
of achievement
This certificate is presented to
Your Name
For completing the
Identifying and Exceeding Customer Expectations Certificate
on 21st November 2024
Selena Hurford
Selena Hurford
Course Tutor
Daniel Morgan
Daniel Morgan
Head of Academy
Anyone who has an interest in learning more about this subject matter is encouraged to take the course. There are no entry requirements to take the course.
The course is broken down into 4 individual modules. Each module takes between 20 and 90 minutes on average to study. Although you are free to spend as much or as little time as you feel necessary on each module, simply log in and out of the course at your convenience.
You can study the course any time you like. Simply log in and out of the web based course as often as you require. The course is compatible with all computers, tablet devices and smart phones so you can even study while on the move!
Once you have completed all 4 modules there is a multiple choice test. The questions will be on a range of topics found within the 4 modules. The test, like the course, is online and can be taken a time and location of your choosing.
The pass mark for the test is 70%.
If you don’t pass the test first time you will get further opportunities to take the test again after extra study. There are no limits to the number of times you can take the test. All test retakes are included within the price of the course.
Once you have completed your test you can log in to your account and download/print your certificate any time you need it. If you would prefer us to post you a certificate to a UK address, there will be an admin charge of £10 (certificates sent internationally may cost more).
You can either use your Visa, MasterCard, American Express, Solo cards or PayPal account to pay for the online course. Our site uses the latest SSL encryption to ensure your safety. All payments are handled securely by PayPal.
You can begin the course immediately after your payment has been received. You will create your login details during the checkout process. We will also send you an email confirming your login details.
We estimate that the course will take about 2.5 hours to complete in total, plus an additional 30 minutes for the end of course test.
Once you have been awarded your certificate it is valid for life. The certificate does not expire or need renewing.
What can I say? I Couldn’t wait to get started and the log in details came through via email which allowed me to be able to. The course was highly addictive once I started, it was like reading a book, you never want to put down.
It was very easy to understand and very thorough but above all, very enjoyable and exhilarating. I was only sorry when it came to an end. I am now very much looking forward to applying my newly gained knowledge into the floristry world out there. I just hope they are ready for me. I can only say a big thank you for the opportunity.
Ann Ainsworth
I started the HR Management Diploma Level 2 – CPD Certified & IVCAS Accredited in November 2016, and I can say hand on heart it has been the best experience of my life.
Everything I have learnt here, every lesson, has been practical and useful, with real skills that are relevant to the real world, instead of hours of boring theory and history of the subject. Straight away we were learning real web design.
This course has been incredibly helpful and I have learnt far more than I could have ever imagined and I have only completed 4 of the 20 modules.
Chloe Gibson
New Skills Academy is a lovely system to work with. Easy to sign up and make an account. Modules are clearly defined and are packed of information. Really great, has lots of information on lots of topics.
Great foundation for anyone looking into this area of employment or self employed as has great ideas and advice to build on. Have attended face to face courses which have much less information than this.
Lovely bite size quizzes on some modules which help to understand and enforce the contact of the bigger modules. End exam has a nice mixture of topics covered in the course. And has an option to re-sit if needed.
Jennifer Anderson
A fantastic start for a new SENCo or a nice refresher for one who has been around for a while, worth every penny and has helped immensely!
Leanne McMahon
It's very easy to use the website and you can access all the information you need to learn. The tutors are very quick to respond what makes even easier to understand and move on with the studies.
Very happy with the course.
Cindy Miceli
I found the course very professional and the contact with my course tutor was easy and rewarding. He responded very quickly to my emails.
I found the feedback from the questions I submitted very good and very useful. It helped me complete further questions and has given me direction in my job. I thoroughly enjoyed the course and I would definitely recommend it to colleagues and friends.
I would like to thank my tutor for all his help and valuable suggestions. I found his feedback very helpful and speedy; his remarks were always positive and constructive. The course material is excellent, varied, relevant and up-to-date. I have enjoyed the course and am very glad.
Muhammad Usman Akhtar
Duration:
2.5 hours
Access:
Lifetime Access
Approved by:
CPD
Learning Type:
Cost:
$36.00
Identifying and Exceeding Customer Needs Course
Understanding who your customers are and what they need is important in today’s rapidly changing business world. With so many options out there, your business will need to stand out, if you want to keep and attract loyal customers. This course will assist you in identifying and exceeding the needs of your customers, so that you can do just that.
The course will start off by providing an introduction to customer needs and your unique selling point (USP). It will then go on to discuss ways in which to determine your customer target market and how to identify and exceed their needs.
You will Learn:
- How to identify your unique selling point (USP) and how this ties in with customer needs
- How to identify who your customers are
- Different ways of identifying and exceeding customer needs
- The importance of identifying and exceeding customer needs
Benefits of Taking this Course:
- Your knowledge will allow you to correctly identify and present products and services that meet your customers’ needs
- You will be equipped to build stronger relationships with customers
- You will learn how to retain existing customers and attract new ones
- Your skills will help bring in loyal customers that purchase from you more frequently
This course includes
24/7 Student Support
End of course certification
Lifetime access to your course
Compatible with modern devices
ID: YDFT67YHJ
of achievement
This certificate is presented to
Your Name
For completing the
Identifying and Exceeding Customer Expectations Certificate
on 21st November 2024
Selena Hurford
Selena Hurford
Course Tutor
Daniel Morgan
Daniel Morgan
Head of Academy
Anyone who has an interest in learning more about this subject matter is encouraged to take the course. There are no entry requirements to take the course.
The course is broken down into 4 individual modules. Each module takes between 20 and 90 minutes on average to study. Although you are free to spend as much or as little time as you feel necessary on each module, simply log in and out of the course at your convenience.
You can study the course any time you like. Simply log in and out of the web based course as often as you require. The course is compatible with all computers, tablet devices and smart phones so you can even study while on the move!
Once you have completed all 4 modules there is a multiple choice test. The questions will be on a range of topics found within the 4 modules. The test, like the course, is online and can be taken a time and location of your choosing.
The pass mark for the test is 70%.
If you don’t pass the test first time you will get further opportunities to take the test again after extra study. There are no limits to the number of times you can take the test. All test retakes are included within the price of the course.
Once you have completed your test you can log in to your account and download/print your certificate any time you need it. If you would prefer us to post you a certificate to a UK address, there will be an admin charge of £10 (certificates sent internationally may cost more).
You can either use your Visa, MasterCard, American Express, Solo cards or PayPal account to pay for the online course. Our site uses the latest SSL encryption to ensure your safety. All payments are handled securely by PayPal.
You can begin the course immediately after your payment has been received. You will create your login details during the checkout process. We will also send you an email confirming your login details.
We estimate that the course will take about 2.5 hours to complete in total, plus an additional 30 minutes for the end of course test.
Once you have been awarded your certificate it is valid for life. The certificate does not expire or need renewing.
What can I say? I Couldn’t wait to get started and the log in details came through via email which allowed me to be able to. The course was highly addictive once I started, it was like reading a book, you never want to put down.
It was very easy to understand and very thorough but above all, very enjoyable and exhilarating. I was only sorry when it came to an end. I am now very much looking forward to applying my newly gained knowledge into the floristry world out there. I just hope they are ready for me. I can only say a big thank you for the opportunity.
Ann Ainsworth
I started the HR Management Diploma Level 2 – CPD Certified & IVCAS Accredited in November 2016, and I can say hand on heart it has been the best experience of my life.
Everything I have learnt here, every lesson, has been practical and useful, with real skills that are relevant to the real world, instead of hours of boring theory and history of the subject. Straight away we were learning real web design.
This course has been incredibly helpful and I have learnt far more than I could have ever imagined and I have only completed 4 of the 20 modules.
Chloe Gibson
New Skills Academy is a lovely system to work with. Easy to sign up and make an account. Modules are clearly defined and are packed of information. Really great, has lots of information on lots of topics.
Great foundation for anyone looking into this area of employment or self employed as has great ideas and advice to build on. Have attended face to face courses which have much less information than this.
Lovely bite size quizzes on some modules which help to understand and enforce the contact of the bigger modules. End exam has a nice mixture of topics covered in the course. And has an option to re-sit if needed.
Jennifer Anderson
A fantastic start for a new SENCo or a nice refresher for one who has been around for a while, worth every penny and has helped immensely!
Leanne McMahon
It's very easy to use the website and you can access all the information you need to learn. The tutors are very quick to respond what makes even easier to understand and move on with the studies.
Very happy with the course.
Cindy Miceli
I found the course very professional and the contact with my course tutor was easy and rewarding. He responded very quickly to my emails.
I found the feedback from the questions I submitted very good and very useful. It helped me complete further questions and has given me direction in my job. I thoroughly enjoyed the course and I would definitely recommend it to colleagues and friends.
I would like to thank my tutor for all his help and valuable suggestions. I found his feedback very helpful and speedy; his remarks were always positive and constructive. The course material is excellent, varied, relevant and up-to-date. I have enjoyed the course and am very glad.
Muhammad Usman Akhtar
Why you should study with us
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What our students say about us...
Excellent course, well explained and easy to understand. The course can be done at my own pace and is available on various devices. The layout of the course was excellent and the notes options is very good. The content is perfect and well structured, making it easy to understand and follow. I will definitely be taking more courses in the future.
Luis Costa
This is a great course for any level of knowledge. Very easy to navigate, great practical tasks and explanations are very clear. You can revise any module with no problem. The test wasn’t too hard if you completed every module. It may be handy to make some notes before you start. Overall I'm very happy with my choice. Thank you New skills for my New skills :)
Julia Bobkova
Omg im so excited, over joyed and all the good stuff that comes to mind! Wonderful experience doing lessons with New Skills Academy. I look foward to doing more courses with them. I hope this will encourage others to come on board and refresh your minds or to learn something new, it's a win win situation. I want to thank New Skills Academy so much for making this as simple as possible for me.
Shari Anderson
I found this course incredibly useful, as it provided me with practical knowledge which I can implement in my role as a Support Worker. The videos were clear and concise, and the downloadable worksheets reinforced what I had learned as I was able to put pen to paper. Overall, a fantastic course for a great price! I am looking forward to taking on my next one.
Teleisha Harley
Lovely course for people who want to know the basics and of sign language. It's has helped me to get more of an understanding and will greatly benefit me in my workplace. So easy to pick up and the videos were easy to understand. Would definitely recommend to anyone.
Chloe Hambly
It was an eye opening course that was flexible and easy to access. I was able to complete it from the comfort of my own home whilst also having the tasks to complete which enabled me to check my knowledge. I know feel much more confident in my field of work and really enjoyed doing it.
Ellie Clarke
I took up this course initially to help me with my own dog, but found that as I worked through the material I actually started thinking that this could be something that I could use to make a second income. From start to finish I found the course engaging and interesting. I am now doing another dog related course and am experiencing the same level of enjoyment. I would recommend New Skills Academy without hesitation.
Keith Smith
Wow what an incredible insight for the start of anyone's journey in property. This course gives you so much information and there are tests and questions on each of the modules. The course is very easy to follow and well laid out. You can actually make notes on the pages of each module using the notes tab! I am very excited to say that I passed and I only spent one week on this course. I will print all the PDF information and keep it in a file with my certificate. I feel very confident for my future plans now I have completed this course.
Nichola Anderson
