Key Skills for Productive Meetings Bundle Certificate

Agenda Setting Certificate Course

An agenda is essentially a meeting plan that outlines key items and topics to be discussed, and in what order. Depending on the purpose of the meeting and nature of your business, the agenda may be very simple, containing only a few items, or it may be more in depth. The main goal, however, is always the same – to inform and prepare meeting participants in advance, and to ensure a smooth meeting process.

This course will be providing an overview of agenda setting, why it’s important, how to create an effective agenda, as well as how to use an agenda to run a successful meeting.

You Will Learn:

• About the function of agenda setting
• Why agenda setting is important
• How to create a well-planned agenda
• How to use an agenda to run a more effective meeting

Benefits of Taking This Course:

• You will better understand the role agenda setting plays in preparing for a meeting
• You will learn how a well-planned agenda can benefit the organiser and participants of a meeting
• Your knowledge of agenda setting will equip you with the tools needed to lead more productive and effective meetings
• You will be able to ensure that team members are well-prepared and encouraged to attend

Business Report Writing Certificate Course

Effective communication – both internally and externally – is arguably one of the most important elements of running a business. Regardless of profession or whether an individual is part of a private or public sector organisation, business documents and reports are often used as a base of many (often large) decisions. Therefore, some feel that the ability to write a good business report is a skill which is not easily quantifiable. However, with proper training, the benefits of learning how to write a business report can be invaluable, as it can be vital to how an organisation effectively persuades and influences.

While there are many ways of writing a good business report, here are some common guidelines that a good business report writing training course will teach. Let’s have a look:-

What this course will cover:

• What business reports are used for and why they are important
• The importance of a business report plan
• How to structure a business report
• How to write a business report
• Common mistakes and what to avoid when writing a business report

The benefits of taking this course:

• Individuals will learn the importance of business reports and what is needed to build an impactful document
• Individuals can learn how to speed up the writing process by understanding how to effectively construct a business document
• Understand the use of various business reports and why a structure is a vital element of logical information flow
• How to properly write a successful business report with the audience in mind
• Learn about common mistakes that are inadvertently detrimental to the objective of the business report

Microsoft Teams Certificate Course

Microsoft Teams is a collaboration tool designed to bring together people, communication and content in a single interface. This course is aimed at anyone who needs to create and work with the Microsoft Teams app. You may be a Microsoft Team owner required to create and manage a Teams area for colleagues, or someone who will use Teams to work with colleagues.

What you Will Learn:

• Navigate around the Microsoft Teams App
• Create a Microsoft Team
• Add and Manage Owners and Members
• Create Channels
• Set Team and Channel Options
• Use the Conversation Tools
• Arrange Teams Meetings
• Add Content using Apps

Benefits of Taking This Course:

• If your role involves remote collaboration or hybrid working, this course will equip you with the skills needed to set up and manage Teams effectively - boosting both productivity and engagement across your organisation.
• If you’re a team leader or manager, you’ll gain confidence in creating Teams channels, assigning roles, handling permissions, and managing meetings - putting you in full control of your digital workspace.
• If you're an IT or digital workplace specialist, this course provides a strong understanding of Teams' structure, apps, and content tools - enabling you to support, train, or troubleshoot effectively.
• If your job demands cross-functional communication, learning to use conversation tools, notifications, and mentions will help streamline communication and reduce overlooked messages.
• If you regularly organise online meetings or virtual events, you'll learn how to arrange and manage Teams meetings like a pro - covering invites, content sharing, and follow-ups.
• If you’re a productivity-driven professional, mastering document uploads, live co-editing, and app integrations will help you centralise work in Teams, reducing tool switching and inefficiencies.
• If you’re enhancing your CV or professional qualifications, the CPD-approved certificate you receive upon completion demonstrates to employers that you’re trained in a key collaboration platform.

Minute Taking Certificate Course

Minute taking is a key administrative role which significantly increases the effectiveness of meetings. Without quality minutes, organisations can fail to harness drive and motivation and teams can lose focus. Minutes act like a compass to guide the team by recording past decisions and tracking current discussions and actions. Without the specific skills needed to record information and output it in appropriate and effective ways, staff can become fearful of the process and refrain from taking the opportunity to practise critical skills.

This course supports individuals to understand the role and learn the skills needed to effectively take minutes and support meetings, teams, groups, conferences and committees to enhance collaboration and efficiency. Minute taking is not just about writing notes. To be a good minute taker requires an in-depth understanding of how to prepare for the meeting, the responsibilities during the meeting and processes to follow once the meeting is over. There are also key skills in listening and communication which can rapidly enhance effectiveness and enjoyment of the role. Taking this course will prepare individuals to capture and output the correct level of detail and quality to meet internal and external compliance requirements.

This course has been developed with experimental activities, detailed guidance and the opportunity to learn and practise the key skills and qualities mandatory for effective minute taking. The exercises, quizzes and worksheets assess progress as you go through the course, gradually building learning to a level of confident proficiency and expertise.

What you will learn

Lessons you will learn in this course include:

• Understanding the basics of minute writing
• The qualities of a minute taker
• The benefits of taking minutes
• Recording of minutes
• Minutes layout
• Minutes standards
• Technology in minute taking
• Common dos and don’ts when writing minutes

Benefits of the course

The benefits of taking this course include:

• Understanding meeting minutes templates and when to use them
• Know how to write different kinds of minutes suited to the occasion
• Developing your listening skills to extract important information
• Comprehend the style and tone of language and legal requirements
• Learn how to effectively edit and proofread minutes to ensure accuracy

Taking this course will help individuals conquer fears and enhance skills. Organisational effectiveness can be dramatically improved by getting this key ability established in individuals and within teams. Anybody can learn how to take accurate minutes and quickly see the benefit this brings to the entire organisation.

Zoom Certificate Course

The technological changes within the world have led to many activities being conducted in an online forum. Examples of these activities include conducting meetings and conversations online.

Zoom is an online communication tool that provides users with the ability to perform such meetings. These are a variety of excellent features incorporated into the design of the Zoom platform to provide the best performance and help eliminate the adverse effects of communicating in an online forum. These features help deliver real-time solutions during meetings and enhance the overall performance of these meetings. However, the platform's wide array of features can be incredibly confusing for new and experienced users to navigate.

The purpose of this course is to help familiarise users with these features and show them how to effectively implement the functionality of these features into their meetings and gain the best performance. Moreover, we also provide tips on using these features in the best way possible to ensure that you and the participants attending these meetings have an enjoyable and seamless experience.

The negative aspects of the Zoom platform are also addressed with solutions to combat these negative aspects. This includes 'Zoombombing' and many other technical issues that come with conducting meetings in an online forum.

You Will Learn:

• What Zoom is
• How to use all of the basic Zoom Meeting features (with step-by-step guides)
• You should follow the correct procedures when using the recording feature, Zoom microphone, and the entire Zoom platform
• What is Screen Sharing, Zoom Phone, and Zoom Rooms, along with how to effectively use these features

The Benefits of Taking this Course:

• You can assist others who wish to navigate the Zoom platform
• You can use skills that can be used to enhance the effectiveness of your meetings
• Better methods of conducting meetings can help create more informed, knowledgeable, and motivated team members

The course is broken down into 0 individual modules. Each module takes between 20 and 90 minutes on average to study. Although you are free to spend as much or as little time as you feel necessary on each module, simply log in and out of the course at your convenience.

You can study the course any time you like. Simply log in and out of the web based course as often as you require. The course is compatible with all computers, tablet devices and smart phones so you can even study while on the move!

Once you have completed all 0 modules there is a multiple choice test. The questions will be on a range of topics found within the 0 modules. The test, like the course, is online and can be taken a time and location of your choosing.

The pass mark for the test is 70%.

If you don’t pass the test first time you will get further opportunities to take the test again after extra study. There are no limits to the number of times you can take the test. All test retakes are included within the price of the course.

You can either use your Visa, MasterCard, American Express, Solo cards or PayPal account to pay for the online course. Our site uses the latest SSL encryption to ensure your safety. All payments are handled securely by PayPal.

You can begin the course immediately after your payment has been received. You will create your login details during the checkout process. We will also send you an email confirming your login details.

We estimate that the course will take about 20 hours to complete in total, plus an additional 30 minutes for the end of course test.

Once you have been awarded your certificate it is valid for life. The certificate does not expire or need renewing.