Questioning and Listening Techniques Certificate
Why you should study with us
Questioning and Listening Techniques Certificate
Questioning and listening skills are pivotal to effective communication and creating mutual understanding.
These vital communication tools are requisite for building effective working and personal relationships. Interpersonal communication skills are the foundation of business success and the most highly sought after employees are those who are able to capitalise on these abilities. Unfortunately, most people have no idea of the importance of communication skills in the workplace.
However, research has clearly demonstrated that the ability to accurately communicate requirements, express needs, give and receive feedback and listen with empathy builds confidence and charisma and propels personal development. Conversely, the costs of poor communication are astronomical from both a financial perspective and the cost to morale and productivity.
What You Will Learn
This course will guide you through the process of understanding and implementing these highly prized communication skills. You will learn:
- How to communicate more effectively with those around you and deepen your understanding of the causes and consequences of costly miscommunications.
- The hidden meanings buried in confusing communications and gain new insight into the emotional nature of expression.
- How to get the most from colleagues, employers and personal relationships.
- Effective questioning techniques.
- Techniques to enhance your understanding of the information you receive to ensure clarity and prevent ambiguity.
- How to facilitate effective and honest feedback without the emotional 'sting'.
- How to implement a personal action plan which will help you assess your skills and define strategies to enhance your strengths and build on your knowledge.
Benefits of Taking the Course
- Professionals can enhance their knowledge of effective communication and significantly improve their practical skills.
- Improve your ability to gather information, build relationships, communicate with people at all levels and understand both the logical and emotional facets of communication.
This course includes
24/7 Student Support
End of course certification
Lifetime access to your course
Compatible with modern devices
- Understand the significance of effective communication in the workplace and the cost of poor communication
- Comprehend the implications of intended meaning versus perceived meaning and learn how to prevent discrepancies
- Develop a thorough understanding of communication barriers and blocks and prevent them devaluing communication
- Identify communication styles and how they impact the nature and effectiveness of interpersonal communication
- Raise awareness of the significance of active and reflective listening and understand the difference between quality listening and merely 'hearing'
- Learn how to devote more mental processing capacity to the act of listening to enhance the quantity of data which can be processed
- Understand a variety of listening styles and discover how to apply them appropriately to various scenarios for maximum effectiveness
- Identify and prevent listening barriers which hamper efforts to actively listen, build rapport and connect with another person
- Discover the vital role questions play in our everyday communication and how they can be used to strategically gather information
- Understand how your questioning stance and intention impacts the way in which you ask for information and receive answers
- Identify specific questioning techniques and find out how they are best suited to specific occasions, people and information
- Comprehend the pool of question types that can be used to obtain the required information with the appropriate level of detail
- Discover the alarming lack of mutual understanding that is the result of many interpersonal communications and how it impacts individuals and businesses
- Learn how to best gather and confirm information using question funnels while checking and increasing receptivity
- Develop the ability to correctly understand and interpret unconscious hidden and dissonant emotions communicated linguistically and non-verbally
- Comprehend the significance of changes in body language and paralinguistics and how they can directly communicate emotional changes
- Understand how and why to enhance the skills you have learned and find opportunities to practice
- Delve into feedback that you have received and gain the confidence to ask for more!
- Comprehend how advanced skills could support your personal growth and communication effectiveness
- Discover communication strengths and weaknesses and empower development of key skills
ID: YDFT67YHJ
of achievement
This certificate is presented to
Your Name
For completing the
Questioning and Listening Techniques Certificate
on 21st November 2024
Selena Hurford
Selena Hurford
Course Tutor
Daniel Morgan
Daniel Morgan
Head of Academy
Anyone who has an interest in learning more about this subject matter is encouraged to take the course. There are no entry requirements to take the course.
The course is broken down into 5 individual modules. Each module takes between 20 and 90 minutes on average to study. Although you are free to spend as much or as little time as you feel necessary on each module, simply log in and out of the course at your convenience.
You can study the course any time you like. Simply log in and out of the web based course as often as you require. The course is compatible with all computers, tablet devices and smart phones so you can even study while on the move!
Once you have completed all 5 modules there is a multiple choice test. The questions will be on a range of topics found within the 5 modules. The test, like the course, is online and can be taken a time and location of your choosing.
The pass mark for the test is 70%.
If you don’t pass the test first time you will get further opportunities to take the test again after extra study. There are no limits to the number of times you can take the test. All test retakes are included within the price of the course.
Once you have completed your test you can log in to your account and download/print your certificate any time you need it. If you would prefer us to post you a certificate to a UK address, there will be an admin charge of £10 (certificates sent internationally may cost more).
You can either use your Visa, MasterCard, American Express, Solo cards or PayPal account to pay for the online course. Our site uses the latest SSL encryption to ensure your safety. All payments are handled securely by PayPal.
You can begin the course immediately after your payment has been received. You will create your login details during the checkout process. We will also send you an email confirming your login details.
We estimate that the course will take about 8 hours to complete in total, plus an additional 30 minutes for the end of course test.
Once you have been awarded your certificate it is valid for life. The certificate does not expire or need renewing.
Amanda Groom
I am so impressed with this course. For starters it was hugely discounted which saved me money, secondly it is really easy to use. It is jam packed with information yet so easy to follow and they layout is very clean, clear and precise. I have learnt so much from this course already and I can even revisit modules as and when I need to. If you are an aspiring Makeup Artist, then this course will definitely lead you on the right path and it teaches you how to deal with clients and how to get the best out of your career.
Esther Lawrence
This short course was actually very informative and interesting, and learned far more than what you can read on the internet. The modules are an excellent way to learn, as you can complete each module in your own time.
I feel as though I’ve learned a lot from this course and would highly recommend it to anyone interested in starting a career in alternative medicine or as a starter in your own business. This certificate can lead onto other courses in this field.
The customer service was excellent, quick and easy to apply online and even better, you can pay by PayPal.
Caroline Gray
Thoroughly enjoying this course. It's great that I can study at my own pace with no time restrictions so I can do a little or a lot each time depending on what time I have available.
So much useful information I will be able to apply not only to landscaping specifically but also to business in general & day to day gardening both personally & professionally.
The chapters are easy to follow, the estimated time helps schedule your time appropriately & the questions at the end of each chapter make sure you have understood correctly.
Highly recommended!
Lauren Spice
Course was incredible! Excellent development difficult matter, but with details are trained for this
Responsible manager job. Also with the knowledge that you gain, you feel prepared for a big challenge for new career. The importance in hospitality business shown in detail and is easily digested in training for working. Everything is designed with new technology and easily memories, amazingly beautiful methods of training
I feel very satisfied with the course. Magnificent time during the course. I recommend everyone to try. I want to thank the team of New Skills Academy for everything they have created for the education of this kind of business. Thanks again so much!
Vladimir Todorov
Very Informative course, breaks everything down easily into simple steps.Thank you.
Nicola Hovell
Questioning and Listening Techniques Certificate
Questioning and listening skills are pivotal to effective communication and creating mutual understanding.
These vital communication tools are requisite for building effective working and personal relationships. Interpersonal communication skills are the foundation of business success and the most highly sought after employees are those who are able to capitalise on these abilities. Unfortunately, most people have no idea of the importance of communication skills in the workplace.
However, research has clearly demonstrated that the ability to accurately communicate requirements, express needs, give and receive feedback and listen with empathy builds confidence and charisma and propels personal development. Conversely, the costs of poor communication are astronomical from both a financial perspective and the cost to morale and productivity.
What You Will Learn
This course will guide you through the process of understanding and implementing these highly prized communication skills. You will learn:
- How to communicate more effectively with those around you and deepen your understanding of the causes and consequences of costly miscommunications.
- The hidden meanings buried in confusing communications and gain new insight into the emotional nature of expression.
- How to get the most from colleagues, employers and personal relationships.
- Effective questioning techniques.
- Techniques to enhance your understanding of the information you receive to ensure clarity and prevent ambiguity.
- How to facilitate effective and honest feedback without the emotional 'sting'.
- How to implement a personal action plan which will help you assess your skills and define strategies to enhance your strengths and build on your knowledge.
Benefits of Taking the Course
- Professionals can enhance their knowledge of effective communication and significantly improve their practical skills.
- Improve your ability to gather information, build relationships, communicate with people at all levels and understand both the logical and emotional facets of communication.
This course includes
24/7 Student Support
End of course certification
Lifetime access to your course
Compatible with modern devices
- Understand the significance of effective communication in the workplace and the cost of poor communication
- Comprehend the implications of intended meaning versus perceived meaning and learn how to prevent discrepancies
- Develop a thorough understanding of communication barriers and blocks and prevent them devaluing communication
- Identify communication styles and how they impact the nature and effectiveness of interpersonal communication
- Raise awareness of the significance of active and reflective listening and understand the difference between quality listening and merely 'hearing'
- Learn how to devote more mental processing capacity to the act of listening to enhance the quantity of data which can be processed
- Understand a variety of listening styles and discover how to apply them appropriately to various scenarios for maximum effectiveness
- Identify and prevent listening barriers which hamper efforts to actively listen, build rapport and connect with another person
- Discover the vital role questions play in our everyday communication and how they can be used to strategically gather information
- Understand how your questioning stance and intention impacts the way in which you ask for information and receive answers
- Identify specific questioning techniques and find out how they are best suited to specific occasions, people and information
- Comprehend the pool of question types that can be used to obtain the required information with the appropriate level of detail
- Discover the alarming lack of mutual understanding that is the result of many interpersonal communications and how it impacts individuals and businesses
- Learn how to best gather and confirm information using question funnels while checking and increasing receptivity
- Develop the ability to correctly understand and interpret unconscious hidden and dissonant emotions communicated linguistically and non-verbally
- Comprehend the significance of changes in body language and paralinguistics and how they can directly communicate emotional changes
- Understand how and why to enhance the skills you have learned and find opportunities to practice
- Delve into feedback that you have received and gain the confidence to ask for more!
- Comprehend how advanced skills could support your personal growth and communication effectiveness
- Discover communication strengths and weaknesses and empower development of key skills
ID: YDFT67YHJ
of achievement
This certificate is presented to
Your Name
For completing the
Questioning and Listening Techniques Certificate
on 21st November 2024
Selena Hurford
Selena Hurford
Course Tutor
Daniel Morgan
Daniel Morgan
Head of Academy
Anyone who has an interest in learning more about this subject matter is encouraged to take the course. There are no entry requirements to take the course.
The course is broken down into 5 individual modules. Each module takes between 20 and 90 minutes on average to study. Although you are free to spend as much or as little time as you feel necessary on each module, simply log in and out of the course at your convenience.
You can study the course any time you like. Simply log in and out of the web based course as often as you require. The course is compatible with all computers, tablet devices and smart phones so you can even study while on the move!
Once you have completed all 5 modules there is a multiple choice test. The questions will be on a range of topics found within the 5 modules. The test, like the course, is online and can be taken a time and location of your choosing.
The pass mark for the test is 70%.
If you don’t pass the test first time you will get further opportunities to take the test again after extra study. There are no limits to the number of times you can take the test. All test retakes are included within the price of the course.
Once you have completed your test you can log in to your account and download/print your certificate any time you need it. If you would prefer us to post you a certificate to a UK address, there will be an admin charge of £10 (certificates sent internationally may cost more).
You can either use your Visa, MasterCard, American Express, Solo cards or PayPal account to pay for the online course. Our site uses the latest SSL encryption to ensure your safety. All payments are handled securely by PayPal.
You can begin the course immediately after your payment has been received. You will create your login details during the checkout process. We will also send you an email confirming your login details.
We estimate that the course will take about 8 hours to complete in total, plus an additional 30 minutes for the end of course test.
Once you have been awarded your certificate it is valid for life. The certificate does not expire or need renewing.
Amanda Groom
I am so impressed with this course. For starters it was hugely discounted which saved me money, secondly it is really easy to use. It is jam packed with information yet so easy to follow and they layout is very clean, clear and precise. I have learnt so much from this course already and I can even revisit modules as and when I need to. If you are an aspiring Makeup Artist, then this course will definitely lead you on the right path and it teaches you how to deal with clients and how to get the best out of your career.
Esther Lawrence
This short course was actually very informative and interesting, and learned far more than what you can read on the internet. The modules are an excellent way to learn, as you can complete each module in your own time.
I feel as though I’ve learned a lot from this course and would highly recommend it to anyone interested in starting a career in alternative medicine or as a starter in your own business. This certificate can lead onto other courses in this field.
The customer service was excellent, quick and easy to apply online and even better, you can pay by PayPal.
Caroline Gray
Thoroughly enjoying this course. It's great that I can study at my own pace with no time restrictions so I can do a little or a lot each time depending on what time I have available.
So much useful information I will be able to apply not only to landscaping specifically but also to business in general & day to day gardening both personally & professionally.
The chapters are easy to follow, the estimated time helps schedule your time appropriately & the questions at the end of each chapter make sure you have understood correctly.
Highly recommended!
Lauren Spice
Course was incredible! Excellent development difficult matter, but with details are trained for this
Responsible manager job. Also with the knowledge that you gain, you feel prepared for a big challenge for new career. The importance in hospitality business shown in detail and is easily digested in training for working. Everything is designed with new technology and easily memories, amazingly beautiful methods of training
I feel very satisfied with the course. Magnificent time during the course. I recommend everyone to try. I want to thank the team of New Skills Academy for everything they have created for the education of this kind of business. Thanks again so much!
Vladimir Todorov
Very Informative course, breaks everything down easily into simple steps.Thank you.
Nicola Hovell
Why you should study with us
Learn with confidence...
RRP
$100
Get a FREE Course
Sign up to our newsletter and get access to the Interview Skills and CV Writing Certificate course for free!
Simply enter your details below and we will email you access to your free course!
What our students say about us...
Wow what an incredible insight for the start of anyone's journey in property. This course gives you so much information and there are tests and questions on each of the modules. The course is very easy to follow and well laid out. You can actually make notes on the pages of each module using the notes tab! I am very excited to say that I passed and I only spent one week on this course. I will print all the PDF information and keep it in a file with my certificate. I feel very confident for my future plans now I have completed this course.
Nichola Anderson
Omg im so excited, over joyed and all the good stuff that comes to mind! Wonderful experience doing lessons with New Skills Academy. I look foward to doing more courses with them. I hope this will encourage others to come on board and refresh your minds or to learn something new, it's a win win situation. I want to thank New Skills Academy so much for making this as simple as possible for me.
Shari Anderson
This is a great course for any level of knowledge. Very easy to navigate, great practical tasks and explanations are very clear. You can revise any module with no problem. The test wasn’t too hard if you completed every module. It may be handy to make some notes before you start. Overall I'm very happy with my choice. Thank you New skills for my New skills :)
Julia Bobkova
Very interesting and helpful course. I ve learned a lot of interesting things about make up and the tutorials were very helpful and easy to understand. I really reccomend this course for everyone who is passionate about make up and wish to develop their skills and make a career from their hobby.
Nicoleta Lucaci
Yet another well laid out course. This is my 3rd course so far with New Skills Academy.
More than likely will be back for another one soon. This course was enjoyable to do, and I learnt a lot and passed first try. My certificate will be up on the wall soon.
Rob Coops
Fantastic course! Well-presented and challenging with frequent assessments. I feel a serious sense of accomplishment having not studied for over 30 years! Videos that accompany each module are carefully thought out and informative. Am so impressed with this course, have now signed up for 3 other courses and recommending New Skills Academy to everyone!
Marva Hudson
I took up this course initially to help me with my own dog, but found that as I worked through the material I actually started thinking that this could be something that I could use to make a second income. From start to finish I found the course engaging and interesting. I am now doing another dog related course and am experiencing the same level of enjoyment. I would recommend New Skills Academy without hesitation.
Keith Smith
I am a doctor. This course is well organized, covering all areas of CBT. The videos and practical tips are very helpful. All the modules are arranged with good explanations and examples. Also each module consists of quick test and assignment which enables you to gain knowledge. Finally I would like to thank the New Skills Academy team.
Dr. M. Arshad
