Telephone Customer Services Certificate

Included as part of the unlimited membership
cpd
£40.00 BUY NOW

Telephone Customer Services Certificate Course

A customer’s experience of telephone-based service goes a long way in shaping their opinion of an organisation. Call centre and office staff are the first and often only point of contact, so their telephone manner must be professional and customer-centred.

This course will give you lots of practical strategies that will help you and your team identify customers’ needs and offer them appropriate solutions.

You will also learn how and why taking a proactive or pre-emptive approach to customer service will yield better outcomes than merely reacting to complaints or difficulties.

You Will Learn:

  • Why telephone-based customer service is so important and the steps you must follow to create a good first impression
  • Eleven practical ways to improve your communication skills, understand your customer’s needs and arrive at a mutually satisfactory solution
  • The advantages and disadvantages of telephone-based customer service

Benefits of Taking This Course:

  • You will learn how to engage with customers and help resolve their problems, thereby improving your company’s image and widening your customer base
  • If you train or supervise workers who deal with customers over the telephone, this course will give you a framework for imparting practical advice for offering great customer service
  • If you are a business owner, this course will help you consider whether telephone-based customer service is the right choice for your business
  • The principles of good communication contained in this course are transferable to other situations, such as face-to-face customer service or sales negotiations

This course includes

24/7 Student Support

End of course certification

Lifetime access to your course

Compatible with modern devices

PLUS - Access to the exclusive New Skills Academy Study Group!
  • The proper protocol for talking to a customer on the phone
  • Basic telephone etiquette
  • Best practice for leaving telephone messages
  • How to provide good customer service on the telephone
  • The basic principles of good communication
  • Advantages and disadvantages of telephone customer service
  • ID: YDFT67YHJ
    certificate

    of achievement

    This certificate is presented to

    Your Name

    NSA

    For completing the

    Telephone Customer Services Certificate

    on 21st November 2021

    Selena Hurford

    Selena Hurford

    Course Tutor

    cpd

    Daniel Morgan

    Daniel Morgan

    Head of Academy

    Certificate Example

    Anyone who has an interest in learning more about this subject matter is encouraged to take the course. There are no entry requirements to take the course.

    The course is broken down into 2 individual modules. Each module takes between 20 and 90 minutes on average to study. Although you are free to spend as much or as little time as you feel necessary on each module, simply log in and out of the course at your convenience.

    You can study the course any time you like. Simply log in and out of the web based course as often as you require. The course is compatible with all computers, tablet devices and smart phones so you can even study while on the move!

    Once you have completed all 2 modules there is a multiple choice test. The questions will be on a range of topics found within the 2 modules. The test, like the course, is online and can be taken a time and location of your choosing.

    The pass mark for the test is 70%.

    If you don’t pass the test first time you will get further opportunities to take the test again after extra study. There are no limits to the number of times you can take the test. All test retakes are included within the price of the course.

    Once you have completed your test you can log in to your account and download/print your certificate any time you need it. If you would prefer us to post you a certificate to a UK address, there will be an admin charge of £10 (certificates sent internationally may cost more).

    You can either use your Visa, MasterCard, American Express, Solo cards or PayPal account to pay for the online course. Our site uses the latest SSL encryption to ensure your safety. All payments are handled securely by PayPal.

    You can begin the course immediately after your payment has been received. You will create your login details during the checkout process. We will also send you an email confirming your login details.

    We estimate that the course will take about 0.25 hours to complete in total, plus an additional 30 minutes for the end of course test.

    Once you have been awarded your certificate it is valid for life. The certificate does not expire or need renewing.

    An amazing opportunity to improve my skills and easy to access. I really enjoyed the course! I think it s an excellent way to learn and improve yourself.

    Thanks to this amazing course my self-esteem is growing up and I feel capable to start a new job and a new life. Constantly I am studying and I hope to be successful in the future.

    Grazia Marino

    I am looking to start, at some point, a career in the Painting and Decorating industry either working for an employer or myself.

    This was a really interesting and surprisingly in-depth course. A good starting point for me to eventually go on to study on a level 1 Construction course at college that will include Painting and Decorating.

    I wasn’t sure how good the course was going to be as it was online but I was definitely surprised at how much information was included. Really helpful for me and something I can look back at. Thank you New Skills Academy.

    Eden Kaye

    I really enjoyed completing this course, it was very informative and has boasted my confidence so much that i feel excited about moving forward with my new career.

    I have learned so much by completing the course and I cannot wait to put it all into practice.

    I completed the course after studying at my own pace, there was no time scale to finish it which I was happy about and the support team were very quick to respond to any queries that I had at any time through out the learning process. I love that i have my certificate and I feel very proud of myself

    Elizabeth Byrne

    So far I am really enjoying the course. the details were sent through to me within 4 hours, even though there was up to a 48 hour wait.

    This course is very well structured and has many helpful features, such as the recap option for each module, and the summary section at the end of each module.

    I will definitely be recommending this course.

    Melissa Newlin

    To be honest I was sceptical at first. There are many online courses to choose from but what intrigued me the most about this course is the number of modules (22 of them). This appeared to be more detailed than others. The reason I took this course is because I started a new role as a support tutor for a large training company. I already had some experience in working with learners who had special needs and learning difficulties but wanted more in-depth knowledge and tips to support my delivery. I also wanted to know more on the legal of side of SEN too. The course was offered at a large discount that did give me concerns! But I took the plunge and have been pleasantly surprised on how well it's been written and presented in manageable bite-size chunks. I was planning to study about a couple of hours a night but once I started I found it difficult to stop. It took me about 3 days to complete. The information is comprehensive but manageable. You can tell the person/persons who wrote this have a passion for supported learning and give practical strategies to support SEN and care about their sector and want to share their passion. Highly recommended study material. :-)

    John Glover

    Excellent course, easy to follow, excellent tutorial videos that set examples out very simply and are easy to pause or fast forward meaning you can go through this course at totally your own speed.

    The work sheets are very good as the examples from the video are all replicated clearly and you can skip back and forth between the worksheet and the video if you don’t remember something completely the first time. When you are confident with the subject, you move yourself on to the next one

    I love that I can do this completely in my own time and am sure that at the end of the course I will be confident in my own ability to use Excel.

    Caroline Powell

    Duration:
    0.25 hours

    Access:
    Lifetime Access

    Approved by:
    CPD

    Learning Type:


    Text based modules  Images  Video learning 

    Cost:
    £40.00

    0% Finance

    Telephone Customer Services Certificate Course

    A customer’s experience of telephone-based service goes a long way in shaping their opinion of an organisation. Call centre and office staff are the first and often only point of contact, so their telephone manner must be professional and customer-centred.

    This course will give you lots of practical strategies that will help you and your team identify customers’ needs and offer them appropriate solutions.

    You will also learn how and why taking a proactive or pre-emptive approach to customer service will yield better outcomes than merely reacting to complaints or difficulties.

    You Will Learn:

    • Why telephone-based customer service is so important and the steps you must follow to create a good first impression
    • Eleven practical ways to improve your communication skills, understand your customer’s needs and arrive at a mutually satisfactory solution
    • The advantages and disadvantages of telephone-based customer service

    Benefits of Taking This Course:

    • You will learn how to engage with customers and help resolve their problems, thereby improving your company’s image and widening your customer base
    • If you train or supervise workers who deal with customers over the telephone, this course will give you a framework for imparting practical advice for offering great customer service
    • If you are a business owner, this course will help you consider whether telephone-based customer service is the right choice for your business
    • The principles of good communication contained in this course are transferable to other situations, such as face-to-face customer service or sales negotiations

    This course includes

    24/7 Student Support

    End of course certification

    Lifetime access to your course

    Compatible with modern devices

    PLUS - Access to the exclusive New Skills Academy Study Group!
  • The proper protocol for talking to a customer on the phone
  • Basic telephone etiquette
  • Best practice for leaving telephone messages
  • How to provide good customer service on the telephone
  • The basic principles of good communication
  • Advantages and disadvantages of telephone customer service
  • ID: YDFT67YHJ
    certificate

    of achievement

    This certificate is presented to

    Your Name

    NSA

    For completing the

    Telephone Customer Services Certificate

    on 21st November 2021

    Selena Hurford

    Selena Hurford

    Course Tutor

    cpd

    Daniel Morgan

    Daniel Morgan

    Head of Academy

    Certificate Example

    Anyone who has an interest in learning more about this subject matter is encouraged to take the course. There are no entry requirements to take the course.

    The course is broken down into 2 individual modules. Each module takes between 20 and 90 minutes on average to study. Although you are free to spend as much or as little time as you feel necessary on each module, simply log in and out of the course at your convenience.

    You can study the course any time you like. Simply log in and out of the web based course as often as you require. The course is compatible with all computers, tablet devices and smart phones so you can even study while on the move!

    Once you have completed all 2 modules there is a multiple choice test. The questions will be on a range of topics found within the 2 modules. The test, like the course, is online and can be taken a time and location of your choosing.

    The pass mark for the test is 70%.

    If you don’t pass the test first time you will get further opportunities to take the test again after extra study. There are no limits to the number of times you can take the test. All test retakes are included within the price of the course.

    Once you have completed your test you can log in to your account and download/print your certificate any time you need it. If you would prefer us to post you a certificate to a UK address, there will be an admin charge of £10 (certificates sent internationally may cost more).

    You can either use your Visa, MasterCard, American Express, Solo cards or PayPal account to pay for the online course. Our site uses the latest SSL encryption to ensure your safety. All payments are handled securely by PayPal.

    You can begin the course immediately after your payment has been received. You will create your login details during the checkout process. We will also send you an email confirming your login details.

    We estimate that the course will take about 0.25 hours to complete in total, plus an additional 30 minutes for the end of course test.

    Once you have been awarded your certificate it is valid for life. The certificate does not expire or need renewing.

    An amazing opportunity to improve my skills and easy to access. I really enjoyed the course! I think it s an excellent way to learn and improve yourself.

    Thanks to this amazing course my self-esteem is growing up and I feel capable to start a new job and a new life. Constantly I am studying and I hope to be successful in the future.

    Grazia Marino

    I am looking to start, at some point, a career in the Painting and Decorating industry either working for an employer or myself.

    This was a really interesting and surprisingly in-depth course. A good starting point for me to eventually go on to study on a level 1 Construction course at college that will include Painting and Decorating.

    I wasn’t sure how good the course was going to be as it was online but I was definitely surprised at how much information was included. Really helpful for me and something I can look back at. Thank you New Skills Academy.

    Eden Kaye

    I really enjoyed completing this course, it was very informative and has boasted my confidence so much that i feel excited about moving forward with my new career.

    I have learned so much by completing the course and I cannot wait to put it all into practice.

    I completed the course after studying at my own pace, there was no time scale to finish it which I was happy about and the support team were very quick to respond to any queries that I had at any time through out the learning process. I love that i have my certificate and I feel very proud of myself

    Elizabeth Byrne

    So far I am really enjoying the course. the details were sent through to me within 4 hours, even though there was up to a 48 hour wait.

    This course is very well structured and has many helpful features, such as the recap option for each module, and the summary section at the end of each module.

    I will definitely be recommending this course.

    Melissa Newlin

    To be honest I was sceptical at first. There are many online courses to choose from but what intrigued me the most about this course is the number of modules (22 of them). This appeared to be more detailed than others. The reason I took this course is because I started a new role as a support tutor for a large training company. I already had some experience in working with learners who had special needs and learning difficulties but wanted more in-depth knowledge and tips to support my delivery. I also wanted to know more on the legal of side of SEN too. The course was offered at a large discount that did give me concerns! But I took the plunge and have been pleasantly surprised on how well it's been written and presented in manageable bite-size chunks. I was planning to study about a couple of hours a night but once I started I found it difficult to stop. It took me about 3 days to complete. The information is comprehensive but manageable. You can tell the person/persons who wrote this have a passion for supported learning and give practical strategies to support SEN and care about their sector and want to share their passion. Highly recommended study material. :-)

    John Glover

    Excellent course, easy to follow, excellent tutorial videos that set examples out very simply and are easy to pause or fast forward meaning you can go through this course at totally your own speed.

    The work sheets are very good as the examples from the video are all replicated clearly and you can skip back and forth between the worksheet and the video if you don’t remember something completely the first time. When you are confident with the subject, you move yourself on to the next one

    I love that I can do this completely in my own time and am sure that at the end of the course I will be confident in my own ability to use Excel.

    Caroline Powell

    https://uk.trustpilot.com/review/newskillsacademy.co.uk
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