Administration Essentials (Lightning Skills Bundle) Certificate
Why you should study with us
Includes the following courses:
Developing and Implementing New Admin Systems Certificate Front Desk Safety and Security Certificate Hotel Receptionist Administration Certificate Medical Receptionist Administration Certificate Office Etiquette Certificate Organisational Skills for Administrators Certificate PA Telephone Skills Certificate Presentation Skills Certificate The Reception Workstation Certificate Workplace Monitoring and Data Protection CertificateAdministration Essentials (Lightning Skills Bundle) Certificate Course
The Administration Lightning Skills Course Bundle is the perfect way to brush up on your knowledge of administration topics. Alternatively, it’s the ideal method to gain an introduction to a wide array of admin topics.
Through this course, you will have the chance to learn about the most important aspects of admin - focusing on administration skills, careers and specific aspects of admin that can be used in any setting and any career.
Take a look at the three main areas covered in this course bundle:
- Skills: In this course bundle, you will learn about a handful of important skills that are useful in any administrative setting. You will get the chance to learn through courses like Organisational Skills for Administrators, PA Telephone Skills, Presentation Skills and Reception Workstation. The goal of each of these courses is to give you a full understanding of how to excel in these areas.
- Careers: This course bundle is also ideal for people interested in pursuing an administrative career or looking to enhance the skills they use at their current job. The bundle gives you the chance to learn about a handful of specific careers in admin. The courses include Dental Practice Administration, Hotel Receptionist Administration and Medical Receptionist Administration.
- Specific aspects: The final section of this course bundle focuses on some specific aspects of administration that are important to learn about and master. This includes courses like Developing and Implementing New Admin Systems, Document Presentation, Complaints Handling and Managing Your Workload. The goal of each of these is to give you an overview of how to approach some of the specific aspects and situations that often arise in an administration setting.
Why Take the Admin Lightning Skills Course Bundle?
- You will learn about skills that are useful in any workplace. Although there are many jobs specifically geared towards admin, this subject is present in every job, no matter what industry you’re a part of. Whether you work from home, work as a professional, or even if you’re a student, having administrative skills comes in handy.
- You will have access to 11 courses, each dedicated to giving you a comprehensive understanding of a different admin topic. By the end of this course bundle, you will be well-versed in several different areas of administration.
- This course bundle is specifically organised to give you the best possible selection of administration courses. The bundle is designed to help you move forward in your admin skills and knowledge as quickly and efficiently as possible. There is no wasted time with this course bundle - you will learn the most important topics and move on with some valuable skills.
- You will be able to deepen and focus on some skills that you already have. This course bundle isn’t just useful for people who are totally new in administration, it’s also great for anyone who wants a refresher on their knowledge, or a tangible way to prove that they have committed to self-development and learning new skills.
- You will be able to improve your CV upon completion of this course bundle. This can help prove to potential employers that you not only have these skills but also that you committed yourself to learning new and valuable things.
Why Take a Lighting Skills Course Bundle?
The Admin Lighting Skills Course Bundle is the perfect way to get an introduction to the topic without dedicating a lot of time to studying. On completion of the course, you will receive a certificate. The Admin Lighting Skills Course Bundle gives you the opportunity to take one or two modules for each topic and gain a quick and valuable understanding of administration skills and related topics. Each module can take as little as 5 minutes to study, so you can dip in and out of the course as often as you wish.
The Admin Lighting Skills Course Bundle is great for adding some extra lines to your CV, gaining new skills to use at work, or checking out a new topic without totally diving into it and spending too much time on it. By selecting a Course Bundle of Lightning Skills, you’re able to get a full sense of administration topics without the kind of time and effort involved with full-length courses. Overall, the Admin Lightning Skills Course Bundle is chock full of useful skills and information.
Each course includes a review worksheet and a test to ensure that you’ve absorbed the knowledge in each module. Not to mention, this bundle is designed to be moved through quickly. If you don’t have much time, this is the bundle for you. You can study as quickly or slowly as you’d like and still complete the bundle with valuable, important information, giving you more confidence in your administration skills. You will expand your existing skills and have the chance to learn a wide array of brand-new abilities with the Admin Lightning Skills Course Bundle.
This course includes
24/7 Student Support
End of course certification
Lifetime access to your course
Compatible with modern devices
This is a bundle course, and contains the following courses:
Developing and Implementing New Admin Systems Certificate Course
Learning how to develop and implement new admin systems is absolutely essential for anybody looking to establish a solid and effective admin process, whether you’re just starting out or looking to make a much-needed change within your company. This course provides a comprehensive guide to developing new admin systems through a detailed needs analysis, securing team buy-in and finding the perfect structure for your needs. We also cover the science of implementation through effective training and analytics to ensure growth and constant development. From development to implementation as well as the empathy and support required for the staff involved, this course covers everything you need to know about successfully developing and implementing new admin systems.
You Will Learn
- How to perform a needs analysis during the development of a new system
- How to secure team buy-in through empathy and communication
- How to structure your new admin systems
- Successfully implementing new systems through training and analytics
Benefits of Taking This Course
- You will facilitate a successful transition to new and more productive admin systems
- You will dramatically improve your relationships with team members
- You will achieve and surpass departmental and company goals
- You will ensure continued growth and improvement within your department and company
Front Desk Safety and Security Course
Crime is a common occurrence among businesses. Many facilities often have to worry about security and safety of personnel, clients and, in some cases, the building too.
The first line of defence in these cases is the people who run the front desk. Business owners who take the time to improve front desk safety and security often benefit from improved security, well-trained employees who can handle situations and better business policies and protocols.
We begin by addressing the difference between good front desk safety and security policies and bad policies.
Next, we discuss the key points to consider when improving front desk security, the major areas to improve on the most, the benefits of improved safety and security and the basic steps to take.
Finally, we give you a few tips that can help you in policy and protocol planning, where to turn to for security advice and so on.
You Will Learn:
- What good front desk safety and security policies and protocol look like
- What to avoid and/or fix for better security and safety
- The five key points for developing good front desk policies
- The six areas to make security improvements
- How to develop a sound security plan alongside professional security experts
The Benefits of Taking This Course:
- Your employees and business will have improved safety measures and better security
- You will be able to determine what you need to fix and what to keep
- Understanding the importance of front desk security and how it can protect you and your employees
Hotel Receptionist Administration Course
Hotels are one of the most important aspects of safe travel. However, without hotel receptionists, we would never get to fully enjoy our destinations. Hotel receptionists are an integral part of hotel staff. They are the first person and, often, the only person with whom a guest interacts, while staying at a hotel. People who choose to become hotel receptionists often benefit by gaining the necessary certification and experience required to maintain the reception desk and assist guests.
While hotel reception is not a growing job choice, it is a great start for those who are looking to have a career in the hospitality and tourism sector. This course will go into detail about the various skills required to become a hotel receptionist. We begin by explaining the duties of a hotel receptionist. Next, we discuss the benefits of working in this field and the steps that you can take to help get started in the hospitality industry. Finally, we provide you with a few tips and advice on how to become a hotel receptionist.
You Will Learn:
- About the different responsibilities that are often required of a hotel receptionist
- The skills that are required to be a hotel receptionist
- The benefits of working as a hotel receptionist in the hospitality and tourism sector
- Tips and advice for obtaining the required skill set required to become a hotel receptionist
The Benefits of Taking This Course:
- You will learn the basics of the role of hotel receptionist
- You will learn about all the duties that a hotel receptionist has, apart from checking in guests and handing them their keys
Medical Receptionist Administration Course
When entering any medical clinic, we may think that the first person whom we see is a doctor or a nurse. However, in most cases, you are probably going to see a medical receptionist first. These receptionists are important, as they are responsible for scheduling appointments, retrieving patient records and many other behind-the-scenes duties. People who choose to become medical receptionists often benefit by gaining experience in a medical setting, gaining insight into the medical field and being able to help doctors and patients. While the role may not offer the pay of a doctor or nurse, medical receptionists are crucial to enable medical facilities to run efficiently.
This course will go into detail on what a medical receptionist is and what they do. Firstly, we discuss a few qualifications that can help you learn the necessary skills that are required of medical receptionists. Next, we discuss the desired personal characteristics, skills and benefits of becoming a medical receptionist. Finally, we provide you with a few steps to help get you started, and a few words of advice and tips.
You Will Learn:
- About a few types of qualifications that you can gain for a medical receptionist position
- The personal characteristics that employers often look for in a potential medical receptionist
- The duties and skills that are required of a medical receptionist
- Tip and advice to help you become a medical receptionist
The Benefits of Taking This Course:
- Understanding what it takes to become a medical receptionist
- Learning about the benefits of becoming a medical receptionist
- You will know where to start when pursuing a medical receptionist role
Office Etiquette Certificate
Understanding the unspoken rules of the workplace will increase your chance of getting a promotion. Office etiquette ensures that everyone benefits from a pleasant working atmosphere free from harassment and uncivil behaviour.
In this course, you will learn the fundamental office etiquette that everyone needs to follow. You will discover how to present yourself at work, how to interact with others, how to resolve difficulties, and how to build a reputation as a valuable team member.
You Will Learn:
- How to show consideration for other people’s time
- How to be a good team player
- How to maintain a professional image at work
- How to send appropriate emails
- How to conduct yourself at office parties and other special events
Benefits of Taking This Course:
- If you want to advance in your career, a sound grasp of office etiquette is essential
- If you manage or supervise others at work, this course will help you lead by example
- If you are responsible for putting together official policy documents at work, this course will help you cover guidelines pertaining to office conduct
- This course will help you build positive relationships with your co-workers, which will make your work life more enjoyable
Organisational Skills for Administrators Course
Organisational skills are something that successful business owners share. The ability to organise work and resources is key to running a successful business. Today’s competitive business environment calls for strong organisational skills. A small business succeeds when deadlines and appointments are kept and met, without any wastage of time. Managers use organisational skills to steer their companies forward.
Time management, scheduling, task prioritisation and planning are critical aspects of an administrator’s organisational skills. Just like receptionists and secretaries, administrators are often associated with greeting guests at the office and answering phone calls. However, they are the core of businesses. They enable each member of the business team to get their jobs done. They communicate on behalf of executives, organise schedules, develop and maintain contact lists and offer support, among other roles. They are integral to business teams and, thus, must possess the right skill set to get their jobs done. This course covers various facets of an administrator’s organisational skills.
You Will Learn:
- The definition of organisational skills and what they entail
- The benefits of organisational skills
- Over 10 organisational skills for administrators and what they involve
Benefits of Taking This Course:
- Taking this course will help you:
- Understand organisational skills and their role in business settings
- Determine the organisational skills that you possess
- Learn how to develop and improve your organisational skills
- Learn the benefits of possessing organisational skills
- Learn how organisational skills benefit both the administrator and the company or employer
- Determine if you have got what it takes to become an administrator
- Identify the skills to work on as an administrator
- Determine the skills to include in your CV, as an administrator who is looking for better job opportunities
PA Telephone Skills Certificate Course
Learning PA telephone skills is absolutely essential for current and aspiring personal assistants looking to refine their craft and sharpen their telephone skills. It is also important for managers and supervisors who are looking for tips to improve the overall performance of their PAs.
This course provides a comprehensive guide to essential PA telephone skills, such as making the best first impressions, taking messages effectively, and being organised and calm under pressure. From the most professional greetings to use, having the right timing and how to be genuinely charming, to the ways of taking and delivering messages properly, this course covers everything you need to know about effective PA telephone skills.
You Will Learn:
- How to make the best first impression by using the right greetings and being charming
- The perfect timing when taking calls
- How to be organised and efficient when taking and delivering messages
- How to be calm and professional under pressure
Benefits of Taking This Course:
- You will have the skills to help you in your PA role
- You could improve your chances of receiving a promotion
- You will improve your relationship with your boss and ensure a smooth office process
- You will avoid the potentially devastating consequences of jeopardising important company relationships
Presentation Skills Course
You’ve probably been giving presentations all your life. They often start children early in primary school, having them get up in front of the class to present something small. Then, perhaps you presented a research paper or an academic study. In adult life, presentations are no less ubiquitous. Sometimes they can be less formal, but, depending on the type of work that you are in, the odds could be high that you would have to present something. No matter what stage of life you’re in, you’re likely to be asked to present in front of people, and this can be an intimidating prospect for many of us.
This course outlines the steps that you can take to make you feel comfortable and confident giving a presentation. Firstly, we go through what makes a good presentation, so that you know what to aim for. Next, we go over how to properly prepare for a presentation. We learn some do’s and don’ts, talk about engaging your audience and give some tips on how you can practise public speaking. This course is sure to help you be more confident speaking in front of people. One of the reasons why giving a presentation can be scary is that people don’t know the steps to take for it to go right. Well, you have come to the right place to find out.
You Will Learn:
- The components of a good presentation
- How to prepare for a presentation
- What to avoid when giving a presentation
- How to present effectively to your audience
- How to have presence and engage your audience
Benefits of Taking This Course:
- Gain confidence speaking in front of people
- Gain the knowledge needed, to give an effective presentation
- Bring the confidence and presence you want to your next presentation
- Learn communication skills that you can use during presentations and elsewhere
The Reception Workstation Course
The most important area of any office, regardless of industry, is the reception area.
A poorly designed space can impact everything from staff productivity to how your customers view your company. Cluttered, disorganised and unwelcoming places can deter your clients from returning, which ultimately affects your bottom line.
Learning more about why your reception area should be a major focal point for your business, as well as what you can do to make it a better place, can go a long way to attracting and retaining more customers.
This course goes over everything you need to know about setting up a new reception area or revamping your existing one. We begin by talking about the importance of the role your receptionist plays in your workplace.
Next, we talk about every element of your reception area in detail, letting you know why they are so crucial and what can be done to improve each one.
At the conclusion of this course, you should be able to create a high-impact, efficient workstation.
You Will Learn:
- How a well-designed reception area ensures your customers always have a positive first impression
- The kind of atmosphere you should try to create throughout your reception area
- How to promote productivity within your organisation
- The specific points you need to consider when designing a reception area
- Why you should focus on hiring a well-trained receptionist
Benefits of Taking This Course
- Get a step-by-step guide on creating a well-designed reception space
- Learn how to properly furnish your reception area
- If you work in office administration, learn how you can use your workspace to improve the overall working environment
- If you work in management, learn tips and tricks you can use to develop a better reception area
- If you are an office manager or in HR, understand the personality traits and professional skills you should look for when hiring a receptionist
Workplace Monitoring and Data Protection Certificate Course
Learning about workplace monitoring and data protection is absolutely essential for anybody in any organisation of every type and size - whether you’re an employer, employee or directly responsible for data collection compliance.
This course provides a comprehensive guide to understanding the legal requirements involved with employee data collection and the legally binding stipulations of the new General Data Protection Regulation (GDPR) for all UK organisations.
From a comprehensive look into GDPR principles and the definition of ‘personal data’, to ways to ensure compliance as an employer and the rights and responsibilities involved in workplace monitoring, this course covers everything you need to know about workplace monitoring and data protection.
You Will Learn
- The general principles of the GDPR and how they pertain to your organisation
- A comprehensive definition of ‘personal data’ and all it entails
- How to ensure full legal data protection compliance
- The rights and responsibilities of workplace monitoring for employers and employees
Benefits of Taking This Course
- You will avoid the serious legal implications of non-compliance of the GDPR
- You will increase productivity by improving employer/employee trust
- You will avoid the costly process of hiring data protection consultants
- You will improve your reputation within the industry and attract new business
ID: YDFT67YHJ
of achievement
This certificate is presented to
Your Name
For completing the
Administration Essentials (Lightning Skills Bundle) Certificate
on 21st November 2025
Selena Hurford
Selena Hurford
Course Tutor
Daniel Morgan
Daniel Morgan
Head of Academy
Anyone who has an interest in learning more about this subject matter is encouraged to take the course. There are no entry requirements to take the course.
The course is broken down into 0 individual modules. Each module takes between 20 and 90 minutes on average to study. Although you are free to spend as much or as little time as you feel necessary on each module, simply log in and out of the course at your convenience.
You can study the course any time you like. Simply log in and out of the web based course as often as you require. The course is compatible with all computers, tablet devices and smart phones so you can even study while on the move!
Once you have completed all 0 modules there is a multiple choice test. The questions will be on a range of topics found within the 0 modules. The test, like the course, is online and can be taken a time and location of your choosing.
The pass mark for the test is 70%.
If you don’t pass the test first time you will get further opportunities to take the test again after extra study. There are no limits to the number of times you can take the test. All test retakes are included within the price of the course.
You can either use your Visa, MasterCard, American Express, Solo cards or PayPal account to pay for the online course. Our site uses the latest SSL encryption to ensure your safety. All payments are handled securely by PayPal.
You can begin the course immediately after your payment has been received. You will create your login details during the checkout process. We will also send you an email confirming your login details.
We estimate that the course will take about 6 hours to complete in total, plus an additional 30 minutes for the end of course test.
Once you have been awarded your certificate it is valid for life. The certificate does not expire or need renewing.
This was the first online course I’ve funded myself and I was apprehensive as you don’t really know what you’re going to get!
However, I’m happy to report that this course has given me a really good grounding in Child Psychology and has whet my appetite to pursue some of the content in more detail under my own steam.
When I had questions, the Support Team’s responses were lightning fast and reassuring and for the fee paid and the experience I’ve had this has been great value for money and a firm foundation on which to build in the future.
Thank you New Skills Academy!
Tom Shires
I was desperate to get out of my current job but didn't quite have the right skills to move on to another job. I am so glad I chose this course as it has allowed me to gain much needed skills and opened many doors in my career development.
Saffron Gee
Really interesting and a good starting point for increasing my understanding and knowledge. Easy to access at any time, modules were nice and short so good bursts of information and easy to understand. I feel that I have gained knowledge that I can take forward within my current profession and apply my knowledge to get the best possible results for my organisation in all forms of media. Would recommend this course for anyone looking to start off in this career and looking to gain solid background information to take you forward. You have the flexibility to learn in your own time and take it at your own pace which is great when you are already working full time.
Sophie Graham
I am about half way through my course now and it is just fantastic. Such an easy way for learning and studying from home in my circumstances is the best option for me. Very helpful when I have needed help and such a brilliant course to follow..
Kirsty Jefford
I cannot recommend this course enough, and after seeing the standard of my current course, I can only assume others are to the same high standard.
One of the first things you will notice about the course is just how informative it is. The information given is in depth and intelligently written. I felt within the first 15 minutes of starting, I had a genuine understanding of the requirements of my course and the ways in which it would benefit me.
I have been working in hotels now for a few years and have made the step forward into a management role. This course has given me great confidence in my own abilities and is helping me understand just how much work goes into managing a hotel.
I cannot recommend this course enough! If you’re thinking of taking the plunge, perhaps making a career change or just starting out like me, then this course is the platform you need to boost your success.
Liam Hubbard
This course will give me the chance to engage further in my search for a career. I found this course helpful for both refreshing my memory of known skills as well as teaching me new ones.
I appreciated the chance to engage in this course as it was very interactive. I could both watch videos as well as read explanations. I could then apply that in a practice element of the course.
I have an ICT A Level and I didn’t know some of the function that were possible on word. It has been beneficial to me, even though I’m well versed in Microsoft Word.
Shelley Mckeown
Administration Essentials (Lightning Skills Bundle) Certificate Course
The Administration Lightning Skills Course Bundle is the perfect way to brush up on your knowledge of administration topics. Alternatively, it’s the ideal method to gain an introduction to a wide array of admin topics.
Through this course, you will have the chance to learn about the most important aspects of admin - focusing on administration skills, careers and specific aspects of admin that can be used in any setting and any career.
Take a look at the three main areas covered in this course bundle:
- Skills: In this course bundle, you will learn about a handful of important skills that are useful in any administrative setting. You will get the chance to learn through courses like Organisational Skills for Administrators, PA Telephone Skills, Presentation Skills and Reception Workstation. The goal of each of these courses is to give you a full understanding of how to excel in these areas.
- Careers: This course bundle is also ideal for people interested in pursuing an administrative career or looking to enhance the skills they use at their current job. The bundle gives you the chance to learn about a handful of specific careers in admin. The courses include Dental Practice Administration, Hotel Receptionist Administration and Medical Receptionist Administration.
- Specific aspects: The final section of this course bundle focuses on some specific aspects of administration that are important to learn about and master. This includes courses like Developing and Implementing New Admin Systems, Document Presentation, Complaints Handling and Managing Your Workload. The goal of each of these is to give you an overview of how to approach some of the specific aspects and situations that often arise in an administration setting.
Why Take the Admin Lightning Skills Course Bundle?
- You will learn about skills that are useful in any workplace. Although there are many jobs specifically geared towards admin, this subject is present in every job, no matter what industry you’re a part of. Whether you work from home, work as a professional, or even if you’re a student, having administrative skills comes in handy.
- You will have access to 11 courses, each dedicated to giving you a comprehensive understanding of a different admin topic. By the end of this course bundle, you will be well-versed in several different areas of administration.
- This course bundle is specifically organised to give you the best possible selection of administration courses. The bundle is designed to help you move forward in your admin skills and knowledge as quickly and efficiently as possible. There is no wasted time with this course bundle - you will learn the most important topics and move on with some valuable skills.
- You will be able to deepen and focus on some skills that you already have. This course bundle isn’t just useful for people who are totally new in administration, it’s also great for anyone who wants a refresher on their knowledge, or a tangible way to prove that they have committed to self-development and learning new skills.
- You will be able to improve your CV upon completion of this course bundle. This can help prove to potential employers that you not only have these skills but also that you committed yourself to learning new and valuable things.
Why Take a Lighting Skills Course Bundle?
The Admin Lighting Skills Course Bundle is the perfect way to get an introduction to the topic without dedicating a lot of time to studying. On completion of the course, you will receive a certificate. The Admin Lighting Skills Course Bundle gives you the opportunity to take one or two modules for each topic and gain a quick and valuable understanding of administration skills and related topics. Each module can take as little as 5 minutes to study, so you can dip in and out of the course as often as you wish.
The Admin Lighting Skills Course Bundle is great for adding some extra lines to your CV, gaining new skills to use at work, or checking out a new topic without totally diving into it and spending too much time on it. By selecting a Course Bundle of Lightning Skills, you’re able to get a full sense of administration topics without the kind of time and effort involved with full-length courses. Overall, the Admin Lightning Skills Course Bundle is chock full of useful skills and information.
Each course includes a review worksheet and a test to ensure that you’ve absorbed the knowledge in each module. Not to mention, this bundle is designed to be moved through quickly. If you don’t have much time, this is the bundle for you. You can study as quickly or slowly as you’d like and still complete the bundle with valuable, important information, giving you more confidence in your administration skills. You will expand your existing skills and have the chance to learn a wide array of brand-new abilities with the Admin Lightning Skills Course Bundle.
This course includes
24/7 Student Support
End of course certification
Lifetime access to your course
Compatible with modern devices
This is a bundle course, and contains the following courses:
Developing and Implementing New Admin Systems Certificate Course
Learning how to develop and implement new admin systems is absolutely essential for anybody looking to establish a solid and effective admin process, whether you’re just starting out or looking to make a much-needed change within your company. This course provides a comprehensive guide to developing new admin systems through a detailed needs analysis, securing team buy-in and finding the perfect structure for your needs. We also cover the science of implementation through effective training and analytics to ensure growth and constant development. From development to implementation as well as the empathy and support required for the staff involved, this course covers everything you need to know about successfully developing and implementing new admin systems.
You Will Learn
- How to perform a needs analysis during the development of a new system
- How to secure team buy-in through empathy and communication
- How to structure your new admin systems
- Successfully implementing new systems through training and analytics
Benefits of Taking This Course
- You will facilitate a successful transition to new and more productive admin systems
- You will dramatically improve your relationships with team members
- You will achieve and surpass departmental and company goals
- You will ensure continued growth and improvement within your department and company
Front Desk Safety and Security Course
Crime is a common occurrence among businesses. Many facilities often have to worry about security and safety of personnel, clients and, in some cases, the building too.
The first line of defence in these cases is the people who run the front desk. Business owners who take the time to improve front desk safety and security often benefit from improved security, well-trained employees who can handle situations and better business policies and protocols.
We begin by addressing the difference between good front desk safety and security policies and bad policies.
Next, we discuss the key points to consider when improving front desk security, the major areas to improve on the most, the benefits of improved safety and security and the basic steps to take.
Finally, we give you a few tips that can help you in policy and protocol planning, where to turn to for security advice and so on.
You Will Learn:
- What good front desk safety and security policies and protocol look like
- What to avoid and/or fix for better security and safety
- The five key points for developing good front desk policies
- The six areas to make security improvements
- How to develop a sound security plan alongside professional security experts
The Benefits of Taking This Course:
- Your employees and business will have improved safety measures and better security
- You will be able to determine what you need to fix and what to keep
- Understanding the importance of front desk security and how it can protect you and your employees
Hotel Receptionist Administration Course
Hotels are one of the most important aspects of safe travel. However, without hotel receptionists, we would never get to fully enjoy our destinations. Hotel receptionists are an integral part of hotel staff. They are the first person and, often, the only person with whom a guest interacts, while staying at a hotel. People who choose to become hotel receptionists often benefit by gaining the necessary certification and experience required to maintain the reception desk and assist guests.
While hotel reception is not a growing job choice, it is a great start for those who are looking to have a career in the hospitality and tourism sector. This course will go into detail about the various skills required to become a hotel receptionist. We begin by explaining the duties of a hotel receptionist. Next, we discuss the benefits of working in this field and the steps that you can take to help get started in the hospitality industry. Finally, we provide you with a few tips and advice on how to become a hotel receptionist.
You Will Learn:
- About the different responsibilities that are often required of a hotel receptionist
- The skills that are required to be a hotel receptionist
- The benefits of working as a hotel receptionist in the hospitality and tourism sector
- Tips and advice for obtaining the required skill set required to become a hotel receptionist
The Benefits of Taking This Course:
- You will learn the basics of the role of hotel receptionist
- You will learn about all the duties that a hotel receptionist has, apart from checking in guests and handing them their keys
Medical Receptionist Administration Course
When entering any medical clinic, we may think that the first person whom we see is a doctor or a nurse. However, in most cases, you are probably going to see a medical receptionist first. These receptionists are important, as they are responsible for scheduling appointments, retrieving patient records and many other behind-the-scenes duties. People who choose to become medical receptionists often benefit by gaining experience in a medical setting, gaining insight into the medical field and being able to help doctors and patients. While the role may not offer the pay of a doctor or nurse, medical receptionists are crucial to enable medical facilities to run efficiently.
This course will go into detail on what a medical receptionist is and what they do. Firstly, we discuss a few qualifications that can help you learn the necessary skills that are required of medical receptionists. Next, we discuss the desired personal characteristics, skills and benefits of becoming a medical receptionist. Finally, we provide you with a few steps to help get you started, and a few words of advice and tips.
You Will Learn:
- About a few types of qualifications that you can gain for a medical receptionist position
- The personal characteristics that employers often look for in a potential medical receptionist
- The duties and skills that are required of a medical receptionist
- Tip and advice to help you become a medical receptionist
The Benefits of Taking This Course:
- Understanding what it takes to become a medical receptionist
- Learning about the benefits of becoming a medical receptionist
- You will know where to start when pursuing a medical receptionist role
Office Etiquette Certificate
Understanding the unspoken rules of the workplace will increase your chance of getting a promotion. Office etiquette ensures that everyone benefits from a pleasant working atmosphere free from harassment and uncivil behaviour.
In this course, you will learn the fundamental office etiquette that everyone needs to follow. You will discover how to present yourself at work, how to interact with others, how to resolve difficulties, and how to build a reputation as a valuable team member.
You Will Learn:
- How to show consideration for other people’s time
- How to be a good team player
- How to maintain a professional image at work
- How to send appropriate emails
- How to conduct yourself at office parties and other special events
Benefits of Taking This Course:
- If you want to advance in your career, a sound grasp of office etiquette is essential
- If you manage or supervise others at work, this course will help you lead by example
- If you are responsible for putting together official policy documents at work, this course will help you cover guidelines pertaining to office conduct
- This course will help you build positive relationships with your co-workers, which will make your work life more enjoyable
Organisational Skills for Administrators Course
Organisational skills are something that successful business owners share. The ability to organise work and resources is key to running a successful business. Today’s competitive business environment calls for strong organisational skills. A small business succeeds when deadlines and appointments are kept and met, without any wastage of time. Managers use organisational skills to steer their companies forward.
Time management, scheduling, task prioritisation and planning are critical aspects of an administrator’s organisational skills. Just like receptionists and secretaries, administrators are often associated with greeting guests at the office and answering phone calls. However, they are the core of businesses. They enable each member of the business team to get their jobs done. They communicate on behalf of executives, organise schedules, develop and maintain contact lists and offer support, among other roles. They are integral to business teams and, thus, must possess the right skill set to get their jobs done. This course covers various facets of an administrator’s organisational skills.
You Will Learn:
- The definition of organisational skills and what they entail
- The benefits of organisational skills
- Over 10 organisational skills for administrators and what they involve
Benefits of Taking This Course:
- Taking this course will help you:
- Understand organisational skills and their role in business settings
- Determine the organisational skills that you possess
- Learn how to develop and improve your organisational skills
- Learn the benefits of possessing organisational skills
- Learn how organisational skills benefit both the administrator and the company or employer
- Determine if you have got what it takes to become an administrator
- Identify the skills to work on as an administrator
- Determine the skills to include in your CV, as an administrator who is looking for better job opportunities
PA Telephone Skills Certificate Course
Learning PA telephone skills is absolutely essential for current and aspiring personal assistants looking to refine their craft and sharpen their telephone skills. It is also important for managers and supervisors who are looking for tips to improve the overall performance of their PAs.
This course provides a comprehensive guide to essential PA telephone skills, such as making the best first impressions, taking messages effectively, and being organised and calm under pressure. From the most professional greetings to use, having the right timing and how to be genuinely charming, to the ways of taking and delivering messages properly, this course covers everything you need to know about effective PA telephone skills.
You Will Learn:
- How to make the best first impression by using the right greetings and being charming
- The perfect timing when taking calls
- How to be organised and efficient when taking and delivering messages
- How to be calm and professional under pressure
Benefits of Taking This Course:
- You will have the skills to help you in your PA role
- You could improve your chances of receiving a promotion
- You will improve your relationship with your boss and ensure a smooth office process
- You will avoid the potentially devastating consequences of jeopardising important company relationships
Presentation Skills Course
You’ve probably been giving presentations all your life. They often start children early in primary school, having them get up in front of the class to present something small. Then, perhaps you presented a research paper or an academic study. In adult life, presentations are no less ubiquitous. Sometimes they can be less formal, but, depending on the type of work that you are in, the odds could be high that you would have to present something. No matter what stage of life you’re in, you’re likely to be asked to present in front of people, and this can be an intimidating prospect for many of us.
This course outlines the steps that you can take to make you feel comfortable and confident giving a presentation. Firstly, we go through what makes a good presentation, so that you know what to aim for. Next, we go over how to properly prepare for a presentation. We learn some do’s and don’ts, talk about engaging your audience and give some tips on how you can practise public speaking. This course is sure to help you be more confident speaking in front of people. One of the reasons why giving a presentation can be scary is that people don’t know the steps to take for it to go right. Well, you have come to the right place to find out.
You Will Learn:
- The components of a good presentation
- How to prepare for a presentation
- What to avoid when giving a presentation
- How to present effectively to your audience
- How to have presence and engage your audience
Benefits of Taking This Course:
- Gain confidence speaking in front of people
- Gain the knowledge needed, to give an effective presentation
- Bring the confidence and presence you want to your next presentation
- Learn communication skills that you can use during presentations and elsewhere
The Reception Workstation Course
The most important area of any office, regardless of industry, is the reception area.
A poorly designed space can impact everything from staff productivity to how your customers view your company. Cluttered, disorganised and unwelcoming places can deter your clients from returning, which ultimately affects your bottom line.
Learning more about why your reception area should be a major focal point for your business, as well as what you can do to make it a better place, can go a long way to attracting and retaining more customers.
This course goes over everything you need to know about setting up a new reception area or revamping your existing one. We begin by talking about the importance of the role your receptionist plays in your workplace.
Next, we talk about every element of your reception area in detail, letting you know why they are so crucial and what can be done to improve each one.
At the conclusion of this course, you should be able to create a high-impact, efficient workstation.
You Will Learn:
- How a well-designed reception area ensures your customers always have a positive first impression
- The kind of atmosphere you should try to create throughout your reception area
- How to promote productivity within your organisation
- The specific points you need to consider when designing a reception area
- Why you should focus on hiring a well-trained receptionist
Benefits of Taking This Course
- Get a step-by-step guide on creating a well-designed reception space
- Learn how to properly furnish your reception area
- If you work in office administration, learn how you can use your workspace to improve the overall working environment
- If you work in management, learn tips and tricks you can use to develop a better reception area
- If you are an office manager or in HR, understand the personality traits and professional skills you should look for when hiring a receptionist
Workplace Monitoring and Data Protection Certificate Course
Learning about workplace monitoring and data protection is absolutely essential for anybody in any organisation of every type and size - whether you’re an employer, employee or directly responsible for data collection compliance.
This course provides a comprehensive guide to understanding the legal requirements involved with employee data collection and the legally binding stipulations of the new General Data Protection Regulation (GDPR) for all UK organisations.
From a comprehensive look into GDPR principles and the definition of ‘personal data’, to ways to ensure compliance as an employer and the rights and responsibilities involved in workplace monitoring, this course covers everything you need to know about workplace monitoring and data protection.
You Will Learn
- The general principles of the GDPR and how they pertain to your organisation
- A comprehensive definition of ‘personal data’ and all it entails
- How to ensure full legal data protection compliance
- The rights and responsibilities of workplace monitoring for employers and employees
Benefits of Taking This Course
- You will avoid the serious legal implications of non-compliance of the GDPR
- You will increase productivity by improving employer/employee trust
- You will avoid the costly process of hiring data protection consultants
- You will improve your reputation within the industry and attract new business
ID: YDFT67YHJ
of achievement
This certificate is presented to
Your Name
For completing the
Administration Essentials (Lightning Skills Bundle) Certificate
on 21st November 2025
Selena Hurford
Selena Hurford
Course Tutor
Daniel Morgan
Daniel Morgan
Head of Academy
Anyone who has an interest in learning more about this subject matter is encouraged to take the course. There are no entry requirements to take the course.
The course is broken down into 0 individual modules. Each module takes between 20 and 90 minutes on average to study. Although you are free to spend as much or as little time as you feel necessary on each module, simply log in and out of the course at your convenience.
You can study the course any time you like. Simply log in and out of the web based course as often as you require. The course is compatible with all computers, tablet devices and smart phones so you can even study while on the move!
Once you have completed all 0 modules there is a multiple choice test. The questions will be on a range of topics found within the 0 modules. The test, like the course, is online and can be taken a time and location of your choosing.
The pass mark for the test is 70%.
If you don’t pass the test first time you will get further opportunities to take the test again after extra study. There are no limits to the number of times you can take the test. All test retakes are included within the price of the course.
You can either use your Visa, MasterCard, American Express, Solo cards or PayPal account to pay for the online course. Our site uses the latest SSL encryption to ensure your safety. All payments are handled securely by PayPal.
You can begin the course immediately after your payment has been received. You will create your login details during the checkout process. We will also send you an email confirming your login details.
We estimate that the course will take about 6 hours to complete in total, plus an additional 30 minutes for the end of course test.
Once you have been awarded your certificate it is valid for life. The certificate does not expire or need renewing.
This was the first online course I’ve funded myself and I was apprehensive as you don’t really know what you’re going to get!
However, I’m happy to report that this course has given me a really good grounding in Child Psychology and has whet my appetite to pursue some of the content in more detail under my own steam.
When I had questions, the Support Team’s responses were lightning fast and reassuring and for the fee paid and the experience I’ve had this has been great value for money and a firm foundation on which to build in the future.
Thank you New Skills Academy!
Tom Shires
I was desperate to get out of my current job but didn't quite have the right skills to move on to another job. I am so glad I chose this course as it has allowed me to gain much needed skills and opened many doors in my career development.
Saffron Gee
Really interesting and a good starting point for increasing my understanding and knowledge. Easy to access at any time, modules were nice and short so good bursts of information and easy to understand. I feel that I have gained knowledge that I can take forward within my current profession and apply my knowledge to get the best possible results for my organisation in all forms of media. Would recommend this course for anyone looking to start off in this career and looking to gain solid background information to take you forward. You have the flexibility to learn in your own time and take it at your own pace which is great when you are already working full time.
Sophie Graham
I am about half way through my course now and it is just fantastic. Such an easy way for learning and studying from home in my circumstances is the best option for me. Very helpful when I have needed help and such a brilliant course to follow..
Kirsty Jefford
I cannot recommend this course enough, and after seeing the standard of my current course, I can only assume others are to the same high standard.
One of the first things you will notice about the course is just how informative it is. The information given is in depth and intelligently written. I felt within the first 15 minutes of starting, I had a genuine understanding of the requirements of my course and the ways in which it would benefit me.
I have been working in hotels now for a few years and have made the step forward into a management role. This course has given me great confidence in my own abilities and is helping me understand just how much work goes into managing a hotel.
I cannot recommend this course enough! If you’re thinking of taking the plunge, perhaps making a career change or just starting out like me, then this course is the platform you need to boost your success.
Liam Hubbard
This course will give me the chance to engage further in my search for a career. I found this course helpful for both refreshing my memory of known skills as well as teaching me new ones.
I appreciated the chance to engage in this course as it was very interactive. I could both watch videos as well as read explanations. I could then apply that in a practice element of the course.
I have an ICT A Level and I didn’t know some of the function that were possible on word. It has been beneficial to me, even though I’m well versed in Microsoft Word.
Shelley Mckeown
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This is a great course for any level of knowledge. Very easy to navigate, great practical tasks and explanations are very clear. You can revise any module with no problem. The test wasn’t too hard if you completed every module. It may be handy to make some notes before you start. Overall I'm very happy with my choice. Thank you New skills for my New skills :)
Julia Bobkova
Yet another well laid out course. This is my 3rd course so far with New Skills Academy.
More than likely will be back for another one soon. This course was enjoyable to do, and I learnt a lot and passed first try. My certificate will be up on the wall soon.
Rob Coops
Lovely course for people who want to know the basics and of sign language. It's has helped me to get more of an understanding and will greatly benefit me in my workplace. So easy to pick up and the videos were easy to understand. Would definitely recommend to anyone.
Chloe Hambly
I am a doctor. This course is well organized, covering all areas of CBT. The videos and practical tips are very helpful. All the modules are arranged with good explanations and examples. Also each module consists of quick test and assignment which enables you to gain knowledge. Finally I would like to thank the New Skills Academy team.
Dr. M. Arshad
Wow what an incredible insight for the start of anyone's journey in property. This course gives you so much information and there are tests and questions on each of the modules. The course is very easy to follow and well laid out. You can actually make notes on the pages of each module using the notes tab! I am very excited to say that I passed and I only spent one week on this course. I will print all the PDF information and keep it in a file with my certificate. I feel very confident for my future plans now I have completed this course.
Nichola Anderson
Omg im so excited, over joyed and all the good stuff that comes to mind! Wonderful experience doing lessons with New Skills Academy. I look foward to doing more courses with them. I hope this will encourage others to come on board and refresh your minds or to learn something new, it's a win win situation. I want to thank New Skills Academy so much for making this as simple as possible for me.
Shari Anderson
Excellent course, well explained and easy to understand. The course can be done at my own pace and is available on various devices. The layout of the course was excellent and the notes options is very good. The content is perfect and well structured, making it easy to understand and follow. I will definitely be taking more courses in the future.
Luis Costa
I took up this course initially to help me with my own dog, but found that as I worked through the material I actually started thinking that this could be something that I could use to make a second income. From start to finish I found the course engaging and interesting. I am now doing another dog related course and am experiencing the same level of enjoyment. I would recommend New Skills Academy without hesitation.
Keith Smith
