Call Centre Skills Certificate

cpd
£20.00 BUY NOW

Call Centre Skills Course

  Learning about call centre skills is vital for anybody looking to begin or further their career in the vibrant call centre industry - it is also important information for employers of call centre agents to ensure they choose the right staff! From the personal traits such as teachability and empathy, to the technical skills such as computer literacy and communication skills you need to land the call centre job of your dreams, this course covers everything you need to know about call centre skills!

You Will Learn:

  • The personal traits you need to land the call centre job of your dreams
  • Vital categories of knowledge to help you during your interview and call centre career
  • How to ensure that call centre candidates have what it takes to perform their job
  • How to further your call centre career by improving your knowledge and personal traits

Benefits of Taking This Course:

  • You will land the call centre job of your dreams
  • You will improve your chances of being promoted and rising through the ranks
  • You will increase productivity and profit by employing the best candidates
  • You will avoid uncomfortable interviews and the disappointment of not being selected
Call

24/7 Customer Support

certificate

End of course certification

electronic

Compatible with all modern devices

forever

Lifetime access to your course

ID: YDFT67YHJ
certificate

of achievement

This certificate is presented to

Your Name

NSA

For completing the

Call Centre Skills Certificate

on 21st November 2021

Selena Hurford

Selena Hurford

Course Tutor

cpd

Daniel Morgan

Daniel Morgan

Head of Academy

Certificate Example

Anyone who has an interest in learning more about this subject matter is encouraged to take the course. There are no entry requirements to take the course.

The course is broken down into 1 individual modules. Each module takes between 20 and 90 minutes on average to study. Although you are free to spend as much or as little time as you feel necessary on each module, simply log in and out of the course at your convenience.

You can study the course any time you like. Simply log in and out of the web based course as often as you require. The course is compatible with all computers, tablet devices and smart phones so you can even study while on the move!

Once you have completed all 1 modules there is a multiple choice test. The questions will be on a range of topics found within the 1 modules. The test, like the course, is online and can be taken a time and location of your choosing.

The pass mark for the test is 70%.

If you don’t pass the test first time you will get further opportunities to take the test again after extra study. There are no limits to the number of times you can take the test. All test retakes are included within the price of the course.

Once you have completed your test you can log in to your account and download/print your certificate any time you need it. If you would prefer us to post you a certificate to a UK address, there will be an admin charge of £10 (certificates sent internationally may cost more).

You can either use your Visa, MasterCard, American Express, Solo cards or PayPal account to pay for the online course. Our site uses the latest SSL encryption to ensure your safety. All payments are handled securely by PayPal.

You can begin the course immediately after your payment has been received. You will create your login details during the checkout process. We will also send you an email confirming your login details.

We estimate that the course will take about 0.75 hours to complete in total, plus an additional 30 minutes for the end of course test.

Once you have been awarded your certificate it is valid for life. The certificate does not expire or need renewing.

Thank you for the amazing opportunity to be a nail technician! The course is very interesting, helpful and detailed. I have enjoyed every module and very very soon I'll have a certificate! Highly recommend!

Justina Pavliukoviciene

I completed the international massage diploma months ago and love to keep revisiting modules. I learn something new each and every time because there’s such a wealth of information presented in a beautifully user-friendly way with excellent videos to accompany each massage technique.

I’m already a working massage therapist, who enjoys attending short courses to up-skill and be able to provide my clients with more value. And ‘The New Skills Academy’ massage course is simply one of the best investments I’ve made in my ongoing professional development.

I’m now a whizz at facial massage (something they didn’t teach at massage school) and Lomi-Lomi too! Highly recommended!

Bee Scott

A clear and concise course that allowed me to go at my own pace, with no time limit. A great way to learn and study from home so that you can fit it around your daily lifestyle.

With demonstration videos and help always on hand, the course is easy to follow and understand. The course taught me a variety of techniques and methods to apply Make-Up and has also given me the advice and guidance I needed to go forward with a career.

The end test is challenging so it is important to study and revise all modules in order to pass.

Summer Wearn

I am 3/4 the way through my Legal Secretary Diploma Course, I have studied full time and it has taken me about a week (few hours per day) Very informative course which makes you memorise each module well, with worksheets at the end of each module. Gave a brilliant knowledge base into the different areas of Law and the secretaries roles within them. I have never done an online course before as thought they were not very credible, but this they are good providing you are willing to put the work in, all the information is provided for you , you just need to use it. Thoroughly recommend to anyone who has some spare time and wants to expand their legal knowledge - this course is not just for legal secretaries!!

Georgia Smith

Thoroughly enjoying this course. It's great that I can study at my own pace with no time restrictions so I can do a little or a lot each time depending on what time I have available.

So much useful information I will be able to apply not only to landscaping specifically but also to business in general & day to day gardening both personally & professionally.

The chapters are easy to follow, the estimated time helps schedule your time appropriately & the questions at the end of each chapter make sure you have understood correctly.

Highly recommended!

Lauren Spice

I was bought this Nail course as a birthday present and it has really inspired me as I have always had a passion for Nail design.

This course was well structured, clear, and easy to follow. It ran smoothly and I knew exactly how long I was expected to work on each module.

I learnt all about the business side to the salon as well as physical skills and it was easy to do the exams and get my certificate. I would thoroughly recommend this course or similar ones to other people as it was so flexible and I can now take my new skills straight into the working world.

Lauren Dean

Duration:
0.75 hours

Access:
Lifetime Access

Approved by:
CPD

Learning Type:


Text based modules  Images  Video learning 

Cost:
£20.00

0% Finance

Call Centre Skills Course

  Learning about call centre skills is vital for anybody looking to begin or further their career in the vibrant call centre industry - it is also important information for employers of call centre agents to ensure they choose the right staff! From the personal traits such as teachability and empathy, to the technical skills such as computer literacy and communication skills you need to land the call centre job of your dreams, this course covers everything you need to know about call centre skills!

You Will Learn:

  • The personal traits you need to land the call centre job of your dreams
  • Vital categories of knowledge to help you during your interview and call centre career
  • How to ensure that call centre candidates have what it takes to perform their job
  • How to further your call centre career by improving your knowledge and personal traits

Benefits of Taking This Course:

  • You will land the call centre job of your dreams
  • You will improve your chances of being promoted and rising through the ranks
  • You will increase productivity and profit by employing the best candidates
  • You will avoid uncomfortable interviews and the disappointment of not being selected
Call

24/7 Customer Support

certificate

End of course certification

electronic

Compatible with all modern devices

forever

Lifetime access to your course

ID: YDFT67YHJ
certificate

of achievement

This certificate is presented to

Your Name

NSA

For completing the

Call Centre Skills Certificate

on 21st November 2021

Selena Hurford

Selena Hurford

Course Tutor

cpd

Daniel Morgan

Daniel Morgan

Head of Academy

Certificate Example

Anyone who has an interest in learning more about this subject matter is encouraged to take the course. There are no entry requirements to take the course.

The course is broken down into 1 individual modules. Each module takes between 20 and 90 minutes on average to study. Although you are free to spend as much or as little time as you feel necessary on each module, simply log in and out of the course at your convenience.

You can study the course any time you like. Simply log in and out of the web based course as often as you require. The course is compatible with all computers, tablet devices and smart phones so you can even study while on the move!

Once you have completed all 1 modules there is a multiple choice test. The questions will be on a range of topics found within the 1 modules. The test, like the course, is online and can be taken a time and location of your choosing.

The pass mark for the test is 70%.

If you don’t pass the test first time you will get further opportunities to take the test again after extra study. There are no limits to the number of times you can take the test. All test retakes are included within the price of the course.

Once you have completed your test you can log in to your account and download/print your certificate any time you need it. If you would prefer us to post you a certificate to a UK address, there will be an admin charge of £10 (certificates sent internationally may cost more).

You can either use your Visa, MasterCard, American Express, Solo cards or PayPal account to pay for the online course. Our site uses the latest SSL encryption to ensure your safety. All payments are handled securely by PayPal.

You can begin the course immediately after your payment has been received. You will create your login details during the checkout process. We will also send you an email confirming your login details.

We estimate that the course will take about 0.75 hours to complete in total, plus an additional 30 minutes for the end of course test.

Once you have been awarded your certificate it is valid for life. The certificate does not expire or need renewing.

Thank you for the amazing opportunity to be a nail technician! The course is very interesting, helpful and detailed. I have enjoyed every module and very very soon I'll have a certificate! Highly recommend!

Justina Pavliukoviciene

I completed the international massage diploma months ago and love to keep revisiting modules. I learn something new each and every time because there’s such a wealth of information presented in a beautifully user-friendly way with excellent videos to accompany each massage technique.

I’m already a working massage therapist, who enjoys attending short courses to up-skill and be able to provide my clients with more value. And ‘The New Skills Academy’ massage course is simply one of the best investments I’ve made in my ongoing professional development.

I’m now a whizz at facial massage (something they didn’t teach at massage school) and Lomi-Lomi too! Highly recommended!

Bee Scott

A clear and concise course that allowed me to go at my own pace, with no time limit. A great way to learn and study from home so that you can fit it around your daily lifestyle.

With demonstration videos and help always on hand, the course is easy to follow and understand. The course taught me a variety of techniques and methods to apply Make-Up and has also given me the advice and guidance I needed to go forward with a career.

The end test is challenging so it is important to study and revise all modules in order to pass.

Summer Wearn

I am 3/4 the way through my Legal Secretary Diploma Course, I have studied full time and it has taken me about a week (few hours per day) Very informative course which makes you memorise each module well, with worksheets at the end of each module. Gave a brilliant knowledge base into the different areas of Law and the secretaries roles within them. I have never done an online course before as thought they were not very credible, but this they are good providing you are willing to put the work in, all the information is provided for you , you just need to use it. Thoroughly recommend to anyone who has some spare time and wants to expand their legal knowledge - this course is not just for legal secretaries!!

Georgia Smith

Thoroughly enjoying this course. It's great that I can study at my own pace with no time restrictions so I can do a little or a lot each time depending on what time I have available.

So much useful information I will be able to apply not only to landscaping specifically but also to business in general & day to day gardening both personally & professionally.

The chapters are easy to follow, the estimated time helps schedule your time appropriately & the questions at the end of each chapter make sure you have understood correctly.

Highly recommended!

Lauren Spice

I was bought this Nail course as a birthday present and it has really inspired me as I have always had a passion for Nail design.

This course was well structured, clear, and easy to follow. It ran smoothly and I knew exactly how long I was expected to work on each module.

I learnt all about the business side to the salon as well as physical skills and it was easy to do the exams and get my certificate. I would thoroughly recommend this course or similar ones to other people as it was so flexible and I can now take my new skills straight into the working world.

Lauren Dean

https://uk.trustpilot.com/review/newskillsacademy.co.uk
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