The Animal Care Collection
Includes the following courses:
Introduction to Animal Care Certificate Introduction to Cat Behaviour Certificate Introduction to Cat Grooming and Health Certificate Introduction to Feline Care Certificate Introduction to Kennel and Cattery Management Certificate Stray and Feral Welfare Management CertificateThe Animal Care Collection Course
Do you plan to adopt a cat as a pet or start a career in animal welfare? Cats can be mysterious creatures that have unique, endearing traits that make them popular as pets. The online course on cat management, training and welfare helps you to understand their behaviour by observation and analysis. The course is brimming with valuable tips and strategies that you can use to train your cat and interpret their behaviours. Investing time to learn about their habits, needs and nutrition helps you care for your cat at every stage of their lives.
The course on animal care helps you become a responsible pet owner and introduces you to the nutritional and care requirements of domestic animals. The course provides comprehensive information about how you can curb misbehaviours and improve your pet’s temperament while providing them with the best care at the same time.
What You Will Learn:
- Normal cat behaviour, possible causes of misbehaviour and tips to address and prevent negative behaviours
- How cats benefit physically and emotionally from grooming and insights regarding feline diseases, vaccines and healthcare
- The welfare and rehabilitation of stray and feral animals and how these pose a risk to domestic pet populations in the UK
- The specific tasks and responsibilities of catteries and kennel owners
- How to identify your cat’s nutritional needs and become aware of the behaviours to expect from them at every stage of their life
Benefits of Taking the Course:
- Whether as a pet owner or aspiring professional, you will learn more about grooming, healthcare and ailments that helps you meet veterinary needs
- You can assume responsible ownership of domestic animals under UK animal welfare laws
- You can keep your pets and domestic animals safe, well-cared for and happy
This course includes
24/7 Student Support
End of course certification
Lifetime access to your course
Compatible with modern devices
This is a bundle course, and contains the following courses:
Introduction to Animal Care Course
Learning more about proper animal care is a skill that can take you far in life. Not only does it give you the tools you need to properly care for your own pets, but it also gives you the foundation you need for an incredibly rewarding career in the animal care field. Everyone from breeders and dog walkers to animal shelter volunteers can benefit from more knowledge about caring for the animals in their lives.
This course gives you an overview of what goes into proper animal care. We begin by talking about care as it applies to household pets, such as cats and dogs. This module gives you tips and strategies you can use when you need to handle your pet, in order to keep them comfortable and at ease. The first module also discusses the Animal Welfare Act as it relates to domestic animals. Our second module goes into detail about farm animals and other types of livestock, discussing applicable legislation and giving you an overview of environmental and dietary needs.
You Will Learn:
- How to safely handle domestic animals
- Why it is important to do your own research on your specific animal’s needs
- The relevant pieces of UK legislation relating to animal care and welfare
- The difference between providing for a household pet and providing for a farm animal
- The types of food common farm animals consume
Benefits of Taking This Course
- Learning more about the housing and nutritional requirements of various animals can help you become better prepared for animal guardianship
- Understand more about the work that goes into caring for a household pet or livestock
- If you work with animals or are interested in pursuing a career in that field, this course gives you a solid foundation you can build from
- If you are thinking about adopting or fostering a pet, you can learn about the legal and ethical requirements animal owners have
- If you are passionate about animals, you can learn more about existing rights and protections
Introduction to Cat Behaviour Course
While cats can be a mysterious group, there is a lot you can learn about them by observing and analysing their behaviour. This information can help you train your cats to behave well, while also giving you strategies you can use in the event they misbehave. Understanding what is normal for each stage of a cat’s life and what you can expect in the future are key aspects of responsible pet ownership, as well as tenants of proper feline care.
This course introduces you to cat behaviour, giving you a solid foundation you can build from. We begin by talking about what type of behaviour you can expect from cats throughout their lives, breaking this topic down by stage. Next, we discuss ways you can manage your cat’s behaviour, including training tips and steps you can take to help improve your cat’s temperament. A shortlist of things you should never do when trying to manage a cat’s behaviour is also included.
You Will Learn
- The specific type of behaviour that is considered normal for cats at each age
- The possible causes of bad behaviour in cats
- Ways you can prevent unwanted actions from occurring
- Tips you can use in the event the cat engages in those behaviours
- Information about training cats
Benefits of Taking This Course
- If you are a pet owner, learn more about what kind of behaviour your cat should be demonstrating
- If you are a professional who works with cats, you can gain valuable information worthy of passing along to your clients about cat ownership
- Learn more about the reasons why negative reinforcement does not work with cats and what you can do instead
- Gain a more thorough understanding of how factors like age and pre-existing health can impact a cat’s demeanour
- Learn more about the limits of training so you have more realistic expectations of the cats in your care
Introduction to Cat Grooming and Health Course
Cats spend nearly half of their waking lives engaged in some form of grooming behaviour. It is easy to dismiss this as cats simply being clean creatures, but there are bigger reasons for grooming habits than just aesthetics. Understanding more about grooming and its connection to a cat’s health, as well as the greater health issues cats may face, is a huge part of being able to provide good feline care.
This course gives you an overview of grooming and feline health, with topics spread out across two modules. The first discusses grooming and grooming habits in detail. We talk about the reasons why cats display this behaviour and what changes to grooming habits may mean. The second module discusses feline health, giving you an introduction to the common ailments cats can suffer from, along with symptoms and what can be done to help. The course finishes with a discussion of veterinary care, stressing the importance of regular check-ups.
You Will Learn:
- The specific reasons why cats groom themselves and others
- The physical and emotional benefits your cat receives from grooming
- How you can help cats with underdeveloped grooming habits
- Information about diseases and other health concerns you may see when working with cats
- Information about the importance of vaccines for all cats, not just outdoor ones
Benefits of Taking This Course
- Gain a better understanding of normal grooming habits, so you can be on the lookout for any changes
- If you are a professional who works with cats, you can obtain useful information about ailments and vet selection you can pass on to your customers
- If you work with animals or you hope to as a future career, this course tells you what you need to know regarding grooming and its link to health
- If you are thinking about getting a cat, you can learn more about how to keep them safe, happy and healthy
- Learn more about the potential health issues cats can face in advance of interacting with them, so you can be prepared
Introduction to Feline Care Certificate Course
Cats can be an elusive bunch. They have a reputation for being self-reliant, hard to read and reluctant to seek out human help in times of crisis. This can sometimes make proper feline care a bit of a challenge for the uninformed. Cats have specialised needs depending on age. Learning how to provide proper care for the felines in your life means understanding what those needs are and finding ways to meet them. Anyone who works with cats often, either in their home or professional lives, should spend the time learning more about proper feline care.
This course gives you an overview of cat care, starting with a detailed discussion of the six stages of a cat’s life. After giving you an overview of what you can expect behaviour wise from each life stage, we discuss what a cat’s nutritional requirements are at each one. Next, we move on to talk about the importance of regular vet visits.
You Will Learn:
- How to identify a cat’s life stage based on age
- What to expect from cats at each stage in their lives
- When you should seek medical treatment for cats
- Why cats need professional medical care more than dogs
- How to meet a cat’s nutritional needs
Benefits of Taking This Course
- Understand the importance of regular vet visits for all cats, both indoor and outdoor
- Learn more about what to expect behaviour wise from cats at each stage of their lives
- If you are a current cat owner, you can gain valuable insight into your cat’s behaviour, life stages and the best way to keep them healthy
- If you are interested in a career in animal care or management, you can gain a valuable foundation of knowledge about cat care
- If you are interested in fostering or adopting a cat, you can learn more about what to expect and how to properly care for them
Introduction to Kennel and Cattery Management Certificate Course
For an animal lover, there is no better way to earn a living than spending it with the critters you adore. This makes kennel and cattery management a very attractive career choice for so many across the UK. Having a solid understanding of both the business aspect of running a business as well as health and hygiene topics will give you the perfect start to your new career. Training in this area is something you can use throughout your life.
This course tells you what you need to know about kennel and cattery management, dividing the information across two modules. The first reviews the business side of things, covering your role at the kennel or cattery and introducing you to the various types of facilities you may encounter. Our second module covers the animal health and hygiene topics you need to be familiar with in order to properly look after the animals in your care.
You Will Learn:
- The specific tasks kennel and cattery managers are responsible for
- Information about commercial or boarding kennels or catteries
- The difference between a breeding kennel and a hobby kennel
- Information about the three main pieces of legislation you need to be familiar with
- How to comply with your local authority’s record keeping requirements
Benefits of Taking This Course:
- For those thinking about a career in animal care, learn more about what you can expect from management
- If you currently work with animals, gain additional skills and knowledge you can use to ask for a promotion or raise
- If you are a pet owner, learn more about how the kennels and catteries you bring your pets to are run
- Volunteers at kennels and catteries can learn more about accepting increased responsibilities
- If you are thinking about breeding cats or dogs, learn more about how to keep the animals safe and well cared for
Stray and Feral Welfare Management Certificate Course
There are millions of stray and feral animals in the UK, making it a major concern, especially among animal lovers. Communities of stray and feral animals can pose a threat to the country’s wildlife, not to mention its domestic pet population.
Learning more about why these animals become stray or feral along with recommended solutions can go a long way to help you ensure the welfare of stray and feral animals in your area. This course introduces you to the idea of stray and feral welfare management. We begin by talking about the difference between stray and feral animals.
This knowledge gives you a better idea of how to approach the situation should you encounter a seemingly wild cat or dog. A discussion of the problem and possible solutions follows. Finally, we end the course by giving you practical tips you can use should you encounter a stray or feral animal.
You Will Learn:
- The difference between a stray animal and a feral one
- The types of animals that can be rehabilitated and successfully returned to domestic life
- The reason for the stray and feral animal population problem facing the UK
- How stray and feral animals pose a risk to domestic pets and humans
- Information about what to do should you encounter a stray or feral animal
Benefits of Taking This Course:
- How stray and feral animals pose a risk to domestic pets and Gain a thorough understanding of the importance of spaying and neutering animals
- Learn what to do if you are faced with a stay or feral animal
- If you are concerned about the stray and feral animal population in the UK, learn more about why it exists and what steps you can take to help
- If you are thinking about fostering, adopting, or volunteering with animals, learn about the special needs and concerns that surround stray and feral creatures
- If you are interested in a career working with animals, learn about the specific needs stray and feral ones have
ID: YDFT67YHJ
of achievement
This certificate is presented to
Your Name
For completing the
The Animal Care Collection
on 21st November 2026
Selena Hurford
Selena Hurford
Course Tutor
Daniel Morgan
Daniel Morgan
Head of Academy
Anyone who has an interest in learning more about this subject matter is encouraged to take the course. There are no entry requirements to take the course.
The course is broken down into 0 individual modules. Each module takes between 20 and 90 minutes on average to study. Although you are free to spend as much or as little time as you feel necessary on each module, simply log in and out of the course at your convenience.
You can study the course any time you like. Simply log in and out of the web based course as often as you require. The course is compatible with all computers, tablet devices and smart phones so you can even study while on the move!
Once you have completed all 0 modules there is a multiple choice test. The questions will be on a range of topics found within the 0 modules. The test, like the course, is online and can be taken a time and location of your choosing.
The pass mark for the test is 70%.
If you don’t pass the test first time you will get further opportunities to take the test again after extra study. There are no limits to the number of times you can take the test. All test retakes are included within the price of the course.
You can either use your Visa, MasterCard, American Express, Solo cards or PayPal account to pay for the online course. Our site uses the latest SSL encryption to ensure your safety. All payments are handled securely by PayPal.
You can begin the course immediately after your payment has been received. You will create your login details during the checkout process. We will also send you an email confirming your login details.
We estimate that the course will take about 3.5 hours to complete in total, plus an additional 30 minutes for the end of course test.
Once you have been awarded your certificate it is valid for life. The certificate does not expire or need renewing.
This is an absolutely brilliant course, I really enjoyed it and it consists of very detailed information. The test at the end was slightly tricky so it’s important to pay attention to all aspects of the course content. I would highly recommend this course to anyone thinking of becoming a wedding planner, with an interest in this topic or even to anyone who is getting married as there’s a lot of information which could be found useful and certain things that give you good ideas. I loved this course and I’m sad it’s over. It was definitely brilliant from start to finish and is great value for money!
Natasha Boreland
The course was very methodical and logical, always pointing towards the goal of learning the information to pass the test. It’s also a very nice course. Made the process seem much less daunting than I had made it appear. The logical and organized approach to the material really made this a worthwhile course.
All the course materials are very easy to understand and access, and the fact that you could study at your own pace when you want.
I want to say a big thank you to New Skills Academy for your effort, heart-felt interest and enthusiasm in putting together this course and sharing it with us. Your frequent, intuitive tips were great memory cues for some of the hard to retain information and very helpful especially for someone forgetful like me. Most of all, you took any worry of failure out of the picture and made it easy to visualize completing the test successfully! Thank you again for all your help.
I will definitely recommend this site to anyone looking to take professional courses. Thanks to them, I now have my diploma in Hotel Reception.
Abayomi Dosunmu Odunsi
Stephen Rawlinson
I cannot recommend this course enough, and after seeing the standard of my current course, I can only assume others are to the same high standard.
One of the first things you will notice about the course is just how informative it is. The information given is in depth and intelligently written. I felt within the first 15 minutes of starting, I had a genuine understanding of the requirements of my course and the ways in which it would benefit me.
I have been working in hotels now for a few years and have made the step forward into a management role. This course has given me great confidence in my own abilities and is helping me understand just how much work goes into managing a hotel.
I cannot recommend this course enough! If you’re thinking of taking the plunge, perhaps making a career change or just starting out like me, then this course is the platform you need to boost your success.
Liam Hubbard
I have just completed the Level 3 Customer Services Diploma course. This course covers all aspects of what exactly customer service is and how somebody could be an excellent costumer representative.
Although I have 10 years work experience, I should admit that I found it quite interesting. This course is comprehensive and any professional can add some useful knowledge. It offers some essential tips for all who want to succeed in the customer service role.
The modules are well organised and understandable, so anybody can easily become familiar with the terminology. I do propose to anybody to attend this course.
Georgia Sideri
The course was very easy to navigate and very informative. I have gained so much information from this course - it is amazing to know I have learnt so much from this and it is even better that you can do it in your own time and no one pushing you.
Shaun Mulryne
The Animal Care Collection Course
Do you plan to adopt a cat as a pet or start a career in animal welfare? Cats can be mysterious creatures that have unique, endearing traits that make them popular as pets. The online course on cat management, training and welfare helps you to understand their behaviour by observation and analysis. The course is brimming with valuable tips and strategies that you can use to train your cat and interpret their behaviours. Investing time to learn about their habits, needs and nutrition helps you care for your cat at every stage of their lives.
The course on animal care helps you become a responsible pet owner and introduces you to the nutritional and care requirements of domestic animals. The course provides comprehensive information about how you can curb misbehaviours and improve your pet’s temperament while providing them with the best care at the same time.
What You Will Learn:
- Normal cat behaviour, possible causes of misbehaviour and tips to address and prevent negative behaviours
- How cats benefit physically and emotionally from grooming and insights regarding feline diseases, vaccines and healthcare
- The welfare and rehabilitation of stray and feral animals and how these pose a risk to domestic pet populations in the UK
- The specific tasks and responsibilities of catteries and kennel owners
- How to identify your cat’s nutritional needs and become aware of the behaviours to expect from them at every stage of their life
Benefits of Taking the Course:
- Whether as a pet owner or aspiring professional, you will learn more about grooming, healthcare and ailments that helps you meet veterinary needs
- You can assume responsible ownership of domestic animals under UK animal welfare laws
- You can keep your pets and domestic animals safe, well-cared for and happy
This course includes
24/7 Student Support
End of course certification
Lifetime access to your course
Compatible with modern devices
This is a bundle course, and contains the following courses:
Introduction to Animal Care Course
Learning more about proper animal care is a skill that can take you far in life. Not only does it give you the tools you need to properly care for your own pets, but it also gives you the foundation you need for an incredibly rewarding career in the animal care field. Everyone from breeders and dog walkers to animal shelter volunteers can benefit from more knowledge about caring for the animals in their lives.
This course gives you an overview of what goes into proper animal care. We begin by talking about care as it applies to household pets, such as cats and dogs. This module gives you tips and strategies you can use when you need to handle your pet, in order to keep them comfortable and at ease. The first module also discusses the Animal Welfare Act as it relates to domestic animals. Our second module goes into detail about farm animals and other types of livestock, discussing applicable legislation and giving you an overview of environmental and dietary needs.
You Will Learn:
- How to safely handle domestic animals
- Why it is important to do your own research on your specific animal’s needs
- The relevant pieces of UK legislation relating to animal care and welfare
- The difference between providing for a household pet and providing for a farm animal
- The types of food common farm animals consume
Benefits of Taking This Course
- Learning more about the housing and nutritional requirements of various animals can help you become better prepared for animal guardianship
- Understand more about the work that goes into caring for a household pet or livestock
- If you work with animals or are interested in pursuing a career in that field, this course gives you a solid foundation you can build from
- If you are thinking about adopting or fostering a pet, you can learn about the legal and ethical requirements animal owners have
- If you are passionate about animals, you can learn more about existing rights and protections
Introduction to Cat Behaviour Course
While cats can be a mysterious group, there is a lot you can learn about them by observing and analysing their behaviour. This information can help you train your cats to behave well, while also giving you strategies you can use in the event they misbehave. Understanding what is normal for each stage of a cat’s life and what you can expect in the future are key aspects of responsible pet ownership, as well as tenants of proper feline care.
This course introduces you to cat behaviour, giving you a solid foundation you can build from. We begin by talking about what type of behaviour you can expect from cats throughout their lives, breaking this topic down by stage. Next, we discuss ways you can manage your cat’s behaviour, including training tips and steps you can take to help improve your cat’s temperament. A shortlist of things you should never do when trying to manage a cat’s behaviour is also included.
You Will Learn
- The specific type of behaviour that is considered normal for cats at each age
- The possible causes of bad behaviour in cats
- Ways you can prevent unwanted actions from occurring
- Tips you can use in the event the cat engages in those behaviours
- Information about training cats
Benefits of Taking This Course
- If you are a pet owner, learn more about what kind of behaviour your cat should be demonstrating
- If you are a professional who works with cats, you can gain valuable information worthy of passing along to your clients about cat ownership
- Learn more about the reasons why negative reinforcement does not work with cats and what you can do instead
- Gain a more thorough understanding of how factors like age and pre-existing health can impact a cat’s demeanour
- Learn more about the limits of training so you have more realistic expectations of the cats in your care
Introduction to Cat Grooming and Health Course
Cats spend nearly half of their waking lives engaged in some form of grooming behaviour. It is easy to dismiss this as cats simply being clean creatures, but there are bigger reasons for grooming habits than just aesthetics. Understanding more about grooming and its connection to a cat’s health, as well as the greater health issues cats may face, is a huge part of being able to provide good feline care.
This course gives you an overview of grooming and feline health, with topics spread out across two modules. The first discusses grooming and grooming habits in detail. We talk about the reasons why cats display this behaviour and what changes to grooming habits may mean. The second module discusses feline health, giving you an introduction to the common ailments cats can suffer from, along with symptoms and what can be done to help. The course finishes with a discussion of veterinary care, stressing the importance of regular check-ups.
You Will Learn:
- The specific reasons why cats groom themselves and others
- The physical and emotional benefits your cat receives from grooming
- How you can help cats with underdeveloped grooming habits
- Information about diseases and other health concerns you may see when working with cats
- Information about the importance of vaccines for all cats, not just outdoor ones
Benefits of Taking This Course
- Gain a better understanding of normal grooming habits, so you can be on the lookout for any changes
- If you are a professional who works with cats, you can obtain useful information about ailments and vet selection you can pass on to your customers
- If you work with animals or you hope to as a future career, this course tells you what you need to know regarding grooming and its link to health
- If you are thinking about getting a cat, you can learn more about how to keep them safe, happy and healthy
- Learn more about the potential health issues cats can face in advance of interacting with them, so you can be prepared
Introduction to Feline Care Certificate Course
Cats can be an elusive bunch. They have a reputation for being self-reliant, hard to read and reluctant to seek out human help in times of crisis. This can sometimes make proper feline care a bit of a challenge for the uninformed. Cats have specialised needs depending on age. Learning how to provide proper care for the felines in your life means understanding what those needs are and finding ways to meet them. Anyone who works with cats often, either in their home or professional lives, should spend the time learning more about proper feline care.
This course gives you an overview of cat care, starting with a detailed discussion of the six stages of a cat’s life. After giving you an overview of what you can expect behaviour wise from each life stage, we discuss what a cat’s nutritional requirements are at each one. Next, we move on to talk about the importance of regular vet visits.
You Will Learn:
- How to identify a cat’s life stage based on age
- What to expect from cats at each stage in their lives
- When you should seek medical treatment for cats
- Why cats need professional medical care more than dogs
- How to meet a cat’s nutritional needs
Benefits of Taking This Course
- Understand the importance of regular vet visits for all cats, both indoor and outdoor
- Learn more about what to expect behaviour wise from cats at each stage of their lives
- If you are a current cat owner, you can gain valuable insight into your cat’s behaviour, life stages and the best way to keep them healthy
- If you are interested in a career in animal care or management, you can gain a valuable foundation of knowledge about cat care
- If you are interested in fostering or adopting a cat, you can learn more about what to expect and how to properly care for them
Introduction to Kennel and Cattery Management Certificate Course
For an animal lover, there is no better way to earn a living than spending it with the critters you adore. This makes kennel and cattery management a very attractive career choice for so many across the UK. Having a solid understanding of both the business aspect of running a business as well as health and hygiene topics will give you the perfect start to your new career. Training in this area is something you can use throughout your life.
This course tells you what you need to know about kennel and cattery management, dividing the information across two modules. The first reviews the business side of things, covering your role at the kennel or cattery and introducing you to the various types of facilities you may encounter. Our second module covers the animal health and hygiene topics you need to be familiar with in order to properly look after the animals in your care.
You Will Learn:
- The specific tasks kennel and cattery managers are responsible for
- Information about commercial or boarding kennels or catteries
- The difference between a breeding kennel and a hobby kennel
- Information about the three main pieces of legislation you need to be familiar with
- How to comply with your local authority’s record keeping requirements
Benefits of Taking This Course:
- For those thinking about a career in animal care, learn more about what you can expect from management
- If you currently work with animals, gain additional skills and knowledge you can use to ask for a promotion or raise
- If you are a pet owner, learn more about how the kennels and catteries you bring your pets to are run
- Volunteers at kennels and catteries can learn more about accepting increased responsibilities
- If you are thinking about breeding cats or dogs, learn more about how to keep the animals safe and well cared for
Stray and Feral Welfare Management Certificate Course
There are millions of stray and feral animals in the UK, making it a major concern, especially among animal lovers. Communities of stray and feral animals can pose a threat to the country’s wildlife, not to mention its domestic pet population.
Learning more about why these animals become stray or feral along with recommended solutions can go a long way to help you ensure the welfare of stray and feral animals in your area. This course introduces you to the idea of stray and feral welfare management. We begin by talking about the difference between stray and feral animals.
This knowledge gives you a better idea of how to approach the situation should you encounter a seemingly wild cat or dog. A discussion of the problem and possible solutions follows. Finally, we end the course by giving you practical tips you can use should you encounter a stray or feral animal.
You Will Learn:
- The difference between a stray animal and a feral one
- The types of animals that can be rehabilitated and successfully returned to domestic life
- The reason for the stray and feral animal population problem facing the UK
- How stray and feral animals pose a risk to domestic pets and humans
- Information about what to do should you encounter a stray or feral animal
Benefits of Taking This Course:
- How stray and feral animals pose a risk to domestic pets and Gain a thorough understanding of the importance of spaying and neutering animals
- Learn what to do if you are faced with a stay or feral animal
- If you are concerned about the stray and feral animal population in the UK, learn more about why it exists and what steps you can take to help
- If you are thinking about fostering, adopting, or volunteering with animals, learn about the special needs and concerns that surround stray and feral creatures
- If you are interested in a career working with animals, learn about the specific needs stray and feral ones have
ID: YDFT67YHJ
of achievement
This certificate is presented to
Your Name
For completing the
The Animal Care Collection
on 21st November 2026
Selena Hurford
Selena Hurford
Course Tutor
Daniel Morgan
Daniel Morgan
Head of Academy
Anyone who has an interest in learning more about this subject matter is encouraged to take the course. There are no entry requirements to take the course.
The course is broken down into 0 individual modules. Each module takes between 20 and 90 minutes on average to study. Although you are free to spend as much or as little time as you feel necessary on each module, simply log in and out of the course at your convenience.
You can study the course any time you like. Simply log in and out of the web based course as often as you require. The course is compatible with all computers, tablet devices and smart phones so you can even study while on the move!
Once you have completed all 0 modules there is a multiple choice test. The questions will be on a range of topics found within the 0 modules. The test, like the course, is online and can be taken a time and location of your choosing.
The pass mark for the test is 70%.
If you don’t pass the test first time you will get further opportunities to take the test again after extra study. There are no limits to the number of times you can take the test. All test retakes are included within the price of the course.
You can either use your Visa, MasterCard, American Express, Solo cards or PayPal account to pay for the online course. Our site uses the latest SSL encryption to ensure your safety. All payments are handled securely by PayPal.
You can begin the course immediately after your payment has been received. You will create your login details during the checkout process. We will also send you an email confirming your login details.
We estimate that the course will take about 3.5 hours to complete in total, plus an additional 30 minutes for the end of course test.
Once you have been awarded your certificate it is valid for life. The certificate does not expire or need renewing.
This is an absolutely brilliant course, I really enjoyed it and it consists of very detailed information. The test at the end was slightly tricky so it’s important to pay attention to all aspects of the course content. I would highly recommend this course to anyone thinking of becoming a wedding planner, with an interest in this topic or even to anyone who is getting married as there’s a lot of information which could be found useful and certain things that give you good ideas. I loved this course and I’m sad it’s over. It was definitely brilliant from start to finish and is great value for money!
Natasha Boreland
The course was very methodical and logical, always pointing towards the goal of learning the information to pass the test. It’s also a very nice course. Made the process seem much less daunting than I had made it appear. The logical and organized approach to the material really made this a worthwhile course.
All the course materials are very easy to understand and access, and the fact that you could study at your own pace when you want.
I want to say a big thank you to New Skills Academy for your effort, heart-felt interest and enthusiasm in putting together this course and sharing it with us. Your frequent, intuitive tips were great memory cues for some of the hard to retain information and very helpful especially for someone forgetful like me. Most of all, you took any worry of failure out of the picture and made it easy to visualize completing the test successfully! Thank you again for all your help.
I will definitely recommend this site to anyone looking to take professional courses. Thanks to them, I now have my diploma in Hotel Reception.
Abayomi Dosunmu Odunsi
Stephen Rawlinson
I cannot recommend this course enough, and after seeing the standard of my current course, I can only assume others are to the same high standard.
One of the first things you will notice about the course is just how informative it is. The information given is in depth and intelligently written. I felt within the first 15 minutes of starting, I had a genuine understanding of the requirements of my course and the ways in which it would benefit me.
I have been working in hotels now for a few years and have made the step forward into a management role. This course has given me great confidence in my own abilities and is helping me understand just how much work goes into managing a hotel.
I cannot recommend this course enough! If you’re thinking of taking the plunge, perhaps making a career change or just starting out like me, then this course is the platform you need to boost your success.
Liam Hubbard
I have just completed the Level 3 Customer Services Diploma course. This course covers all aspects of what exactly customer service is and how somebody could be an excellent costumer representative.
Although I have 10 years work experience, I should admit that I found it quite interesting. This course is comprehensive and any professional can add some useful knowledge. It offers some essential tips for all who want to succeed in the customer service role.
The modules are well organised and understandable, so anybody can easily become familiar with the terminology. I do propose to anybody to attend this course.
Georgia Sideri
The course was very easy to navigate and very informative. I have gained so much information from this course - it is amazing to know I have learnt so much from this and it is even better that you can do it in your own time and no one pushing you.
Shaun Mulryne
Why you should study with us
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RRP
$100
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The course was clearly set out with helpful end of week tests which built my knowledge. Being dyslexic I found the course was set out in an easy to understand way. I was able to pass the test on my first attempt. The downloaded pdf are a useful resource that you can keep forever. Looking forward to the next course
Ross Dunsten
Yet another well laid out course. This is my 3rd course so far with New Skills Academy.
More than likely will be back for another one soon. This course was enjoyable to do, and I learnt a lot and passed first try. My certificate will be up on the wall soon.
Rob Coops
Excellent course, well explained and easy to understand. The course can be done at my own pace and is available on various devices. The layout of the course was excellent and the notes options is very good. The content is perfect and well structured, making it easy to understand and follow. I will definitely be taking more courses in the future.
Luis Costa
I am a doctor. This course is well organized, covering all areas of CBT. The videos and practical tips are very helpful. All the modules are arranged with good explanations and examples. Also each module consists of quick test and assignment which enables you to gain knowledge. Finally I would like to thank the New Skills Academy team.
Dr. M. Arshad
It was an eye opening course that was flexible and easy to access. I was able to complete it from the comfort of my own home whilst also having the tasks to complete which enabled me to check my knowledge. I know feel much more confident in my field of work and really enjoyed doing it.
Ellie Clarke
Lovely course for people who want to know the basics and of sign language. It's has helped me to get more of an understanding and will greatly benefit me in my workplace. So easy to pick up and the videos were easy to understand. Would definitely recommend to anyone.
Chloe Hambly
Very interesting and helpful course. I ve learned a lot of interesting things about make up and the tutorials were very helpful and easy to understand. I really reccomend this course for everyone who is passionate about make up and wish to develop their skills and make a career from their hobby.
Nicoleta Lucaci
This is a great course for any level of knowledge. Very easy to navigate, great practical tasks and explanations are very clear. You can revise any module with no problem. The test wasn’t too hard if you completed every module. It may be handy to make some notes before you start. Overall I'm very happy with my choice. Thank you New skills for my New skills :)
Julia Bobkova