The Complete Level 2 Communication Diploma

Communication Barriers in the Workplace Certificate Course

Difficulties in the workplace are often a result of communication issues.

Barriers to communication are specific items that hinder the exchange of ideas, information, or thoughts. Learning how to address these issues can help you improve the productivity and efficiency of your working environment.

This course will be looking at six of the most common workplace communication barriers, including interpersonal, physical, cultural, language, gender and status barriers, as well as how to identify and overcome each.

You Will Learn:

• What the most common communication barriers in the workplace are
• How communication barriers affect the workplace and your team
• How to identify and address relevant communication barriers
• How to be more effective at communication

Benefits of Taking This Course

• You will be able to identify communication barriers relevant to your workplace
• Your knowledge will guide you in overcoming these barriers
• You will learn to look at communication from different perspectives
• Your actions will lead to more productive and efficient teamwork in the workplace

Communication Basics Certificate Course

Sound communication skills are vital to your success in the workplace. Unfortunately, many people find it hard to communicate or decode spoken and written messages. This can give rise to arguments and misunderstandings.

This course will provide you with an insight into the pillars of communication, and how you can use them to enhance your relationships at work and at home.

You Will Learn:

• The basic model underlying all forms of communication
• The most common problems that arise during communication, and how to resolve them
• How to deal with conflict in the early stages
• How to use body language to emphasise your message
• What to do if you do not understand what someone else is saying

Benefits Of Taking This Course:

• Reliable communication is essential to all healthy relationships, so this course is relevant to people working in any sector
• If you are responsible for resolving disputes at work, this course will give you an insight into how conflict can arise in the first place
• If you train others as part of your job, this course will help you get your message across quickly and easily
• If you work with people from diverse backgrounds, this course will help bridge the gap by teaching you how to work successfully with anyone

Constructive Feedback Certificate Course

Constructive feedback is not always happily accepted, particularly among those who are on the receiving end of the criticism. Interestingly, there are also individuals who don’t care much about giving constructive feedback. There are many reasons as to why constructive feedback is negatively received by managers and employees alike. However, what if the benefits outweigh the negatives? After all, a company is as good as its employees, so why not train, shape and guide employees to earn a good reputation? When used correctly, constructive feedback can play a major role in improving an individual’s performance, help in building confidence and ultimately play an instrumental role in personal growth. To be a successful manager and leader, it is necessary to have a certain set of skills, including the ability to let a team know where and how they can improve. Therefore, it is essential to fully understand the impact that constructive feedback can have and learn how to give the criticism in such a way that brings about positive change.

What you will learn in this course:

• What is constructive feedback
• Situations that call for constructive feedback
• The characteristics of good constructive feedback
• How to deal with constructive feedback

Benefits of taking this course:

• Constructive feedback can reinforce good behaviour and teach team members to effectively work together
• It will set the tone for building healthier professional relationships
• You will learn about the importance of constructive feedback and how it differs from criticism
• You will learn how to effectively give constructive feedback and what your approach should be
• Those who are not good at receiving feedback will learn how to handle it
• You will learn why constructive feedback is essential to business success

Delivering Useful Feedback in a Corporate Setting Certificate Course

Giving feedback is required at every level of the corporate chain. Every employee, from the person who is at the lowest grade to the CEO must provide feedback to their staff or colleagues on a daily basis. Knowing how to deliver this feedback in an effective and useful way is an essential part of running, managing, supervising or even just working in a successful organisation. Knowing how to motivate yourself and others through feedback always leads to greater profits, as well as a happier and more productive workplace.

This course goes into minute detail regarding how to give feedback in an effective way, ensuring that your efforts are well received by those in your workplace. We begin by talking about the value of giving feedback to all of your staff members. We then move on to talking about how you can build a feedback-rich corporate culture, regardless of what your organisation’s history happens to be. Finally, we outline the steps that you should take, in order to deliver effective feedback.

You will Learn:

• The reasons why you should give your employees feedback
• An understanding of why both positive and negative feedback are crucial to the successful operation of an organisation
• How much value your employees get out of your honest feedback
• How to develop a feedback-rich culture in your organisation
• How to deliver feedback that is going to be well-received, regardless of who your recipients happen to be

Benefits of Taking this Course

• Learning how to deliver feedback that is going to be well-received and, subsequently, acted upon
• Understanding the three main reasons as to why feedback is crucial to an organisation
• Learning the important role that trust and safety play in an organisation
• Learning what the compliment sandwich is and how to employ it to your benefit
• Understanding why you need to be sure that the provision of feedback as the norm in your company is the only way in which you can succeed

Listening Skills Certificate Course

Listening is essential for professional success and stable relationships. Poor listening skills result in misunderstandings and conflict. Therefore, everyone can benefit from learning to listen well. In this course, you will learn the differences between effective and ineffective listening and how to make sure that you have understood your conversation partner’s message.

You will Learn:

• The difference between active and passive listening
• Why you need to consider non-verbal communication alongside spoken words, when listening to someone else
• How to remain focused during a conversation
• Why you must take care not to interrupt others
• How to make sure that you have understood what someone else has told you

Benefits of Taking this Course:

• If you work in a customer-focused job, this course will help you listen to customers and resolve their problems
• By improving your listening skills, you will improve your relationships with your colleagues
• If you are responsible for managing a team, this course will help you identify your team members’ issues and, consequently, help them overcome any setbacks
• If your job entails mediation, this course will help you understand everyone’s perspective, when resolving a dispute
• If you work in sales, this course will help you identify a customer’s needs and increase your chances of closing a sale

Tackling Sensitive Workplace Conversations Certificate Course

An inescapable and unavoidable part of managing any workplace or leading any team is dealing with difficult situations. Having sensitive workplace conversations with anyone, regardless of their position or the purpose of the talk, is not something that anyone looks forward to.

Unfortunately, failing to have these critical conversations can backfire, leading to tense situations, repeated mistakes and increased workplace drama. Having conversations regarding sensitive topics is just as important to keeping your workplace running smoothly as paying the bills and hiring skilled staff members.

This course goes into detail about sensitive workplace conversations, recognising how hard they are to have and how stressful they can make you feel beforehand. We begin by discussing four specific issues that often arise in workplaces, along with a few suggestions on how to start these conversations.

Next, we give you the information that you need, to adequately prepare for these conversations and explain why you should never discuss a sensitive topic without preparation.

Finally, we discuss the best locations in your office to host these types of conversations and explain why you should focus on privacy.

You Will Learn:

• Information regarding the four most common sensitive topics
• Tips on how to broach these topics, along with examples
• Why you need to prepare for these conversations in advance
• Preparation tips and cautionary advice on how to make these conversations more effective
• Where you should have sensitive conversations to ensure privacy

Benefits of Taking this Course

• Learning how to effectively manage your staff with less stress
• Learning the tools that you need to handle sensitive conversations on all topics
• Understanding the importance of listening, when having these talks
• Understanding the importance of timing, when having these conversations
• Learning who you should follow up with after your sensitive conversation

The Art of Persuasion Certificate Course

The art of persuasion is a difficult one to master but is an invaluable skill to possess. No one wants to be forced to use coercion or aggressive tactics to get their point across or to find common ground on an issue.

Persuasion is based on reasoning and understanding rather than hostility or threats, making it the best way to convince your conversation partner that you are right or that your way of doing things is the preferred one.

This course goes into detail about how you can develop your own persuasive skills. By practising these skills, you may find that you master the art of persuasion in very little time. We begin by discussing the way human behaviour is often motivated.

Next, we move on to discuss Aristotle’s persuasive techniques - ones that are still very relevant today.

Finally, we leave you with the steps you should take to ensure that your argument is persuasive. These steps work well in both speech and the written word, making them ideal for essay writers and presenters alike.

You Will Learn:

• The five main influencers of human behaviour and how you should respond to them
• The four modes of persuasion and how they can be applied today
• Information on how those persuasive techniques can be used for good or bad intentions
• How to use Monroe’s Motivated Sequence to your advantage

Benefits of Taking This Course:

• Learning how to become more persuasive in your everyday life without resorting to aggression
• Being able to participate in more productive conversations
• Understanding why people tend to display the habits they do
• Learning how to use simple persuasive techniques in your everyday speech
• Learning how to construct a persuasive argument in just a few simple steps

The course is broken down into 0 individual modules. Each module takes between 20 and 90 minutes on average to study. Although you are free to spend as much or as little time as you feel necessary on each module, simply log in and out of the course at your convenience.

You can study the course any time you like. Simply log in and out of the web based course as often as you require. The course is compatible with all computers, tablet devices and smart phones so you can even study while on the move!

Once you have completed all 0 modules there is a multiple choice test. The questions will be on a range of topics found within the 0 modules. The test, like the course, is online and can be taken a time and location of your choosing.

The pass mark for the test is 70%.

If you don’t pass the test first time you will get further opportunities to take the test again after extra study. There are no limits to the number of times you can take the test. All test retakes are included within the price of the course.

Once you have completed your test you can log in to your account and download/print your certificate any time you need it. If you would prefer us to post you a certificate to a UK address, there will be an admin charge of £10 (certificates sent internationally may cost more).

You can either use your Visa, MasterCard, American Express, Solo cards or PayPal account to pay for the online course. Our site uses the latest SSL encryption to ensure your safety. All payments are handled securely by PayPal.

You can begin the course immediately after your payment has been received. You will create your login details during the checkout process. We will also send you an email confirming your login details.

We estimate that the course will take about 9 hours to complete in total, plus an additional 30 minutes for the end of course test.

Once you have been awarded your certificate it is valid for life. The certificate does not expire or need renewing.