Tackling Sensitive Workplace Conversations Certificate

cpd
£20.00 BUY NOW

Tackling Sensitive Workplace Conversations Certificate Course

An inescapable and unavoidable part of managing any workplace or leading any team is dealing with difficult situations. Having sensitive workplace conversations with anyone, regardless of their position or the purpose of the talk, is not something that anyone looks forward to.

Unfortunately, failing to have these critical conversations can backfire, leading to tense situations, repeated mistakes and increased workplace drama. Having conversations regarding sensitive topics is just as important to keeping your workplace running smoothly as paying the bills and hiring skilled staff members.

This course goes into detail about sensitive workplace conversations, recognising how hard they are to have and how stressful they can make you feel beforehand. We begin by discussing four specific issues that often arise in workplaces, along with a few suggestions on how to start these conversations.

Next, we give you the information that you need, to adequately prepare for these conversations and explain why you should never discuss a sensitive topic without preparation.

Finally, we discuss the best locations in your office to host these types of conversations and explain why you should focus on privacy.

You Will Learn:

  • Information regarding the four most common sensitive topics
  • Tips on how to broach these topics, along with examples
  • Why you need to prepare for these conversations in advance
  • Preparation tips and cautionary advice on how to make these conversations more effective
  • Where you should have sensitive conversations to ensure privacy

Benefits of Taking this Course

  • Learning how to effectively manage your staff with less stress
  • Learning the tools that you need to handle sensitive conversations on all topics
  • Understanding the importance of listening, when having these talks
  • Understanding the importance of timing, when having these conversations
  • Learning who you should follow up with after your sensitive conversation
Call

24/7 Customer Support

certificate

End of course certification

electronic

Compatible with all modern devices

forever

Lifetime access to your course

ID: YDFT67YHJ
certificate

of achievement

This certificate is presented to

Your Name

NSA

For completing the

Tackling Sensitive Workplace Conversations Certificate

on 21st November 2021

Selena Hurford

Selena Hurford

Course Tutor

cpd

Daniel Morgan

Daniel Morgan

Head of Academy

Certificate Example

Anyone who has an interest in learning more about this subject matter is encouraged to take the course. There are no entry requirements to take the course.

The course is broken down into 1 individual modules. Each module takes between 20 and 90 minutes on average to study. Although you are free to spend as much or as little time as you feel necessary on each module, simply log in and out of the course at your convenience.

You can study the course any time you like. Simply log in and out of the web based course as often as you require. The course is compatible with all computers, tablet devices and smart phones so you can even study while on the move!

Once you have completed all 1 modules there is a multiple choice test. The questions will be on a range of topics found within the 1 modules. The test, like the course, is online and can be taken a time and location of your choosing.

The pass mark for the test is 70%.

If you don’t pass the test first time you will get further opportunities to take the test again after extra study. There are no limits to the number of times you can take the test. All test retakes are included within the price of the course.

Once you have completed your test you can log in to your account and download/print your certificate any time you need it. If you would prefer us to post you a certificate to a UK address, there will be an admin charge of £10 (certificates sent internationally may cost more).

You can either use your Visa, MasterCard, American Express, Solo cards or PayPal account to pay for the online course. Our site uses the latest SSL encryption to ensure your safety. All payments are handled securely by PayPal.

You can begin the course immediately after your payment has been received. You will create your login details during the checkout process. We will also send you an email confirming your login details.

We estimate that the course will take about 0.75 hours to complete in total, plus an additional 30 minutes for the end of course test.

Once you have been awarded your certificate it is valid for life. The certificate does not expire or need renewing.

This course was super fun and so easy to follow.

I loved the convenience of learning everywhere, I could use my phone or tablet and do the course in the car, breaks while at work or in the privacy of my living room. The videos were wonderful and the worksheets helped so much as well... I'm more confident in myself now :)

Tara Ireland

This short course was actually very informative and interesting, and learned far more than what you can read on the internet. The modules are an excellent way to learn, as you can complete each module in your own time.

I feel as though I’ve learned a lot from this course and would highly recommend it to anyone interested in starting a career in alternative medicine or as a starter in your own business. This certificate can lead onto other courses in this field.

The customer service was excellent, quick and easy to apply online and even better, you can pay by PayPal.

Caroline Gray

This course has changed my life. It has opened a lot of door and when I apply for jobs it adds distinction to my CV.

It is easy to take time out after work or on a Sunday and it never gets boring. Your mind is filled with new skills and more information that you would love too use in the real world.

I cannot fault this course. I am now applying for University and completing this course will show how dedicated I am to learning.

Faith Bologun

I really enjoyed this course because I was able to study at anytime and anywhere from my phone, when my little daughter was sleeping. I like working with people and this course offered me more knowledge about the best way to treat a customer.

This diploma will help me get a better job in the future. After each module there is a short test and at the end of the course there is another overall longer test so it’s best to read and understand each module properly.

I definitely recommend this course to everyone who wants to improve their customer service skills.

Lavinia Poara

Brilliant course. As a busy ,working mum this course gave a chance to change my career but it also gave me a chance to study in my own free time. Very easy wording, education videos, important information you can't find online. The brilliant thing is that even after finishing the course you still can go back to your modules and view the videos again. The help from assistants is great. The minute I contacted them with question they always responded very quickly and professionally.

Monica Carter

Helpful tips learned during the course and many fun facts. I will be completing 3 more courses after this one. Such a great learning experience. The knowledge in each package is phemonimal!

Each course is broken down into modules to make it easy to break down the course for short breaks and as soon as you sign back in again it remembers where you left off in your course. How clever!

I would highly recommend this course to anyone looking to brush up their knowledge and skills. Best of luck!

Vawn Koch

Duration:
0.75 hours

Access:
Lifetime Access

Approved by:
CPD

Learning Type:


Text based modules  Images  Video learning 

Cost:
£20.00

0% Finance

Tackling Sensitive Workplace Conversations Certificate Course

An inescapable and unavoidable part of managing any workplace or leading any team is dealing with difficult situations. Having sensitive workplace conversations with anyone, regardless of their position or the purpose of the talk, is not something that anyone looks forward to.

Unfortunately, failing to have these critical conversations can backfire, leading to tense situations, repeated mistakes and increased workplace drama. Having conversations regarding sensitive topics is just as important to keeping your workplace running smoothly as paying the bills and hiring skilled staff members.

This course goes into detail about sensitive workplace conversations, recognising how hard they are to have and how stressful they can make you feel beforehand. We begin by discussing four specific issues that often arise in workplaces, along with a few suggestions on how to start these conversations.

Next, we give you the information that you need, to adequately prepare for these conversations and explain why you should never discuss a sensitive topic without preparation.

Finally, we discuss the best locations in your office to host these types of conversations and explain why you should focus on privacy.

You Will Learn:

  • Information regarding the four most common sensitive topics
  • Tips on how to broach these topics, along with examples
  • Why you need to prepare for these conversations in advance
  • Preparation tips and cautionary advice on how to make these conversations more effective
  • Where you should have sensitive conversations to ensure privacy

Benefits of Taking this Course

  • Learning how to effectively manage your staff with less stress
  • Learning the tools that you need to handle sensitive conversations on all topics
  • Understanding the importance of listening, when having these talks
  • Understanding the importance of timing, when having these conversations
  • Learning who you should follow up with after your sensitive conversation
Call

24/7 Customer Support

certificate

End of course certification

electronic

Compatible with all modern devices

forever

Lifetime access to your course

ID: YDFT67YHJ
certificate

of achievement

This certificate is presented to

Your Name

NSA

For completing the

Tackling Sensitive Workplace Conversations Certificate

on 21st November 2021

Selena Hurford

Selena Hurford

Course Tutor

cpd

Daniel Morgan

Daniel Morgan

Head of Academy

Certificate Example

Anyone who has an interest in learning more about this subject matter is encouraged to take the course. There are no entry requirements to take the course.

The course is broken down into 1 individual modules. Each module takes between 20 and 90 minutes on average to study. Although you are free to spend as much or as little time as you feel necessary on each module, simply log in and out of the course at your convenience.

You can study the course any time you like. Simply log in and out of the web based course as often as you require. The course is compatible with all computers, tablet devices and smart phones so you can even study while on the move!

Once you have completed all 1 modules there is a multiple choice test. The questions will be on a range of topics found within the 1 modules. The test, like the course, is online and can be taken a time and location of your choosing.

The pass mark for the test is 70%.

If you don’t pass the test first time you will get further opportunities to take the test again after extra study. There are no limits to the number of times you can take the test. All test retakes are included within the price of the course.

Once you have completed your test you can log in to your account and download/print your certificate any time you need it. If you would prefer us to post you a certificate to a UK address, there will be an admin charge of £10 (certificates sent internationally may cost more).

You can either use your Visa, MasterCard, American Express, Solo cards or PayPal account to pay for the online course. Our site uses the latest SSL encryption to ensure your safety. All payments are handled securely by PayPal.

You can begin the course immediately after your payment has been received. You will create your login details during the checkout process. We will also send you an email confirming your login details.

We estimate that the course will take about 0.75 hours to complete in total, plus an additional 30 minutes for the end of course test.

Once you have been awarded your certificate it is valid for life. The certificate does not expire or need renewing.

This course was super fun and so easy to follow.

I loved the convenience of learning everywhere, I could use my phone or tablet and do the course in the car, breaks while at work or in the privacy of my living room. The videos were wonderful and the worksheets helped so much as well... I'm more confident in myself now :)

Tara Ireland

This short course was actually very informative and interesting, and learned far more than what you can read on the internet. The modules are an excellent way to learn, as you can complete each module in your own time.

I feel as though I’ve learned a lot from this course and would highly recommend it to anyone interested in starting a career in alternative medicine or as a starter in your own business. This certificate can lead onto other courses in this field.

The customer service was excellent, quick and easy to apply online and even better, you can pay by PayPal.

Caroline Gray

This course has changed my life. It has opened a lot of door and when I apply for jobs it adds distinction to my CV.

It is easy to take time out after work or on a Sunday and it never gets boring. Your mind is filled with new skills and more information that you would love too use in the real world.

I cannot fault this course. I am now applying for University and completing this course will show how dedicated I am to learning.

Faith Bologun

I really enjoyed this course because I was able to study at anytime and anywhere from my phone, when my little daughter was sleeping. I like working with people and this course offered me more knowledge about the best way to treat a customer.

This diploma will help me get a better job in the future. After each module there is a short test and at the end of the course there is another overall longer test so it’s best to read and understand each module properly.

I definitely recommend this course to everyone who wants to improve their customer service skills.

Lavinia Poara

Brilliant course. As a busy ,working mum this course gave a chance to change my career but it also gave me a chance to study in my own free time. Very easy wording, education videos, important information you can't find online. The brilliant thing is that even after finishing the course you still can go back to your modules and view the videos again. The help from assistants is great. The minute I contacted them with question they always responded very quickly and professionally.

Monica Carter

Helpful tips learned during the course and many fun facts. I will be completing 3 more courses after this one. Such a great learning experience. The knowledge in each package is phemonimal!

Each course is broken down into modules to make it easy to break down the course for short breaks and as soon as you sign back in again it remembers where you left off in your course. How clever!

I would highly recommend this course to anyone looking to brush up their knowledge and skills. Best of luck!

Vawn Koch

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