Tackling Sensitive Workplace Conversations Certificate

Tackling Sensitive Workplace Conversations Certificate Course

An inescapable and unavoidable part of managing any workplace or leading any team is dealing with difficult situations. Having sensitive workplace conversations with anyone, regardless of their position or the purpose of the talk, is not something that anyone looks forward to.

Unfortunately, failing to have these critical conversations can backfire, leading to tense situations, repeated mistakes and increased workplace drama. Having conversations regarding sensitive topics is just as important to keeping your workplace running smoothly as paying the bills and hiring skilled staff members.

This course goes into detail about sensitive workplace conversations, recognising how hard they are to have and how stressful they can make you feel beforehand. We begin by discussing four specific issues that often arise in workplaces, along with a few suggestions on how to start these conversations.

Next, we give you the information that you need, to adequately prepare for these conversations and explain why you should never discuss a sensitive topic without preparation.

Finally, we discuss the best locations in your office to host these types of conversations and explain why you should focus on privacy.

You Will Learn:

  • Information regarding the four most common sensitive topics
  • Tips on how to broach these topics, along with examples
  • Why you need to prepare for these conversations in advance
  • Preparation tips and cautionary advice on how to make these conversations more effective
  • Where you should have sensitive conversations to ensure privacy

Benefits of Taking this Course

  • Learning how to effectively manage your staff with less stress
  • Learning the tools that you need to handle sensitive conversations on all topics
  • Understanding the importance of listening, when having these talks
  • Understanding the importance of timing, when having these conversations
  • Learning who you should follow up with after your sensitive conversation

This course includes

24/7 Student Support

End of course certification

Lifetime access to your course

Compatible with modern devices

PLUS - Access to the exclusive New Skills Academy Study Group!
ID: YDFT67YHJ
certificate

of achievement

This certificate is presented to

Your Name

NSA

For completing the

Tackling Sensitive Workplace Conversations Certificate

on 21st November 2026

Selena Hurford

Selena Hurford

Course Tutor

cpd

Daniel Morgan

Daniel Morgan

Head of Academy

Certificate Example

Anyone who has an interest in learning more about this subject matter is encouraged to take the course. There are no entry requirements to take the course.

The course is broken down into 1 individual modules. Each module takes between 20 and 90 minutes on average to study. Although you are free to spend as much or as little time as you feel necessary on each module, simply log in and out of the course at your convenience.

You can study the course any time you like. Simply log in and out of the web based course as often as you require. The course is compatible with all computers, tablet devices and smart phones so you can even study while on the move!

Once you have completed all 1 modules there is a multiple choice test. The questions will be on a range of topics found within the 1 modules. The test, like the course, is online and can be taken a time and location of your choosing.

The pass mark for the test is 70%.

If you don’t pass the test first time you will get further opportunities to take the test again after extra study. There are no limits to the number of times you can take the test. All test retakes are included within the price of the course.

You can either use your Visa, MasterCard, American Express, Solo cards or PayPal account to pay for the online course. Our site uses the latest SSL encryption to ensure your safety. All payments are handled securely by PayPal.

You can begin the course immediately after your payment has been received. You will create your login details during the checkout process. We will also send you an email confirming your login details.

We estimate that the course will take about 0.75 hours to complete in total, plus an additional 30 minutes for the end of course test.

Once you have been awarded your certificate it is valid for life. The certificate does not expire or need renewing.

This course was great!!!!! Made me knowledgeable in more than one way.

I work in a landscaping company doing all HR and Bookkeeping, but wanted to further my education and start being able to help clients more than just sending them an invoice, I wanted to start designing as well. I am still going back and reviewing the plants knowledge and reviewing just in case.

I love that you can download the modules for future reference, I will definitely be using this as a tool. And possibly taking more classes to further my education. Thanks to this course I am on my way!

Renee Cruz

This course was amazing and fun!

Not only was it very informative and well categorized and divided into easy learning sections, but also very complete and offering tons of valuable information to succeed as a Landscaper.

The illustrations and photos are very helpful and provide a clear image of how to do things and how things ought to look and also help for future reference along with the worksheets that are downloadable which assist in the learning process.

The course covers every aspect of Garden Design & Landscaping and it was a pleasure completing this course - highly recommend it to anybody with an interest in becoming a Landscaper or for the individual who has an interest in broadening their knowledge in the garden.

Wayne Lavarinhas

I can only say that I enjoyed doing this course and highly recommend it to everybody. It’s very easy to use the website and you can access all the information you need to learn. I’m feeling confident with my career change choice.

I found this way of learning perfect for me, as I could study at my own pace in the comfort of my home plus a great teaching layout for each module. Clear and easy to follow studying method of the 21 modules. This course is very well written and understandable. There is a lot of important information, all the chapters are well proportioned and enjoyable to read and understand and doesn’t take too much time.

I really enjoyed learning about new things of every each modules which give me chance to summarise all the important parts in each module. I can recommend this course to anyone who would be interested in admin and PA.

Elena Cramp

For me, as a current employee in Human Resources, this HR Management Course was an excellent opportunity to get more insight of the industry and my job role. The course provided with a lot of relevant information that I could relate to in my job role as well as find ideas that I would be able to adapt in my workplace. I am keen on sharing my knowledge and implementing these new ideas in order to help our company achieve success. Would highly recommend this HRM course to people desiring to join Human Resources as well as the ones already working in the industry as everyone will be able to obtain something that will help them develop as a worker, a person and a future HR Manager!

Sandra Zinkeviciute

This is a fantastic course! I really enjoyed it. The most useful module is about working with autistic children. There are lots of tips how to deal with autistic behaviour!

This course really helps me in my work as a support for the 4-old autistic boy in a nursery. Every day I use an imaginative role play to develop his social skills. It really works! This course also increases my knowledge about autism and other related conditions.

Thanks to all modules I could increase my English terminology about autism as well (I am Polish). I can recommend this course to all people who are interested in autism! Thank you very much for this course.

Monika Dudek

Very informative and interesting to read. Having it broken down into very manageable sections makes it easy to absorb your new found knowledge.

Kathleen Walker

Duration:
0.75 hours

Access:
Lifetime Access

Approved by:
CPD

Learning Type:


Text based modules  Images  Video learning 

Cost:
$25.00

Tackling Sensitive Workplace Conversations Certificate Course

An inescapable and unavoidable part of managing any workplace or leading any team is dealing with difficult situations. Having sensitive workplace conversations with anyone, regardless of their position or the purpose of the talk, is not something that anyone looks forward to.

Unfortunately, failing to have these critical conversations can backfire, leading to tense situations, repeated mistakes and increased workplace drama. Having conversations regarding sensitive topics is just as important to keeping your workplace running smoothly as paying the bills and hiring skilled staff members.

This course goes into detail about sensitive workplace conversations, recognising how hard they are to have and how stressful they can make you feel beforehand. We begin by discussing four specific issues that often arise in workplaces, along with a few suggestions on how to start these conversations.

Next, we give you the information that you need, to adequately prepare for these conversations and explain why you should never discuss a sensitive topic without preparation.

Finally, we discuss the best locations in your office to host these types of conversations and explain why you should focus on privacy.

You Will Learn:

  • Information regarding the four most common sensitive topics
  • Tips on how to broach these topics, along with examples
  • Why you need to prepare for these conversations in advance
  • Preparation tips and cautionary advice on how to make these conversations more effective
  • Where you should have sensitive conversations to ensure privacy

Benefits of Taking this Course

  • Learning how to effectively manage your staff with less stress
  • Learning the tools that you need to handle sensitive conversations on all topics
  • Understanding the importance of listening, when having these talks
  • Understanding the importance of timing, when having these conversations
  • Learning who you should follow up with after your sensitive conversation

This course includes

24/7 Student Support

End of course certification

Lifetime access to your course

Compatible with modern devices

PLUS - Access to the exclusive New Skills Academy Study Group!
ID: YDFT67YHJ
certificate

of achievement

This certificate is presented to

Your Name

NSA

For completing the

Tackling Sensitive Workplace Conversations Certificate

on 21st November 2026

Selena Hurford

Selena Hurford

Course Tutor

cpd

Daniel Morgan

Daniel Morgan

Head of Academy

Certificate Example

Anyone who has an interest in learning more about this subject matter is encouraged to take the course. There are no entry requirements to take the course.

The course is broken down into 1 individual modules. Each module takes between 20 and 90 minutes on average to study. Although you are free to spend as much or as little time as you feel necessary on each module, simply log in and out of the course at your convenience.

You can study the course any time you like. Simply log in and out of the web based course as often as you require. The course is compatible with all computers, tablet devices and smart phones so you can even study while on the move!

Once you have completed all 1 modules there is a multiple choice test. The questions will be on a range of topics found within the 1 modules. The test, like the course, is online and can be taken a time and location of your choosing.

The pass mark for the test is 70%.

If you don’t pass the test first time you will get further opportunities to take the test again after extra study. There are no limits to the number of times you can take the test. All test retakes are included within the price of the course.

You can either use your Visa, MasterCard, American Express, Solo cards or PayPal account to pay for the online course. Our site uses the latest SSL encryption to ensure your safety. All payments are handled securely by PayPal.

You can begin the course immediately after your payment has been received. You will create your login details during the checkout process. We will also send you an email confirming your login details.

We estimate that the course will take about 0.75 hours to complete in total, plus an additional 30 minutes for the end of course test.

Once you have been awarded your certificate it is valid for life. The certificate does not expire or need renewing.

This course was great!!!!! Made me knowledgeable in more than one way.

I work in a landscaping company doing all HR and Bookkeeping, but wanted to further my education and start being able to help clients more than just sending them an invoice, I wanted to start designing as well. I am still going back and reviewing the plants knowledge and reviewing just in case.

I love that you can download the modules for future reference, I will definitely be using this as a tool. And possibly taking more classes to further my education. Thanks to this course I am on my way!

Renee Cruz

This course was amazing and fun!

Not only was it very informative and well categorized and divided into easy learning sections, but also very complete and offering tons of valuable information to succeed as a Landscaper.

The illustrations and photos are very helpful and provide a clear image of how to do things and how things ought to look and also help for future reference along with the worksheets that are downloadable which assist in the learning process.

The course covers every aspect of Garden Design & Landscaping and it was a pleasure completing this course - highly recommend it to anybody with an interest in becoming a Landscaper or for the individual who has an interest in broadening their knowledge in the garden.

Wayne Lavarinhas

I can only say that I enjoyed doing this course and highly recommend it to everybody. It’s very easy to use the website and you can access all the information you need to learn. I’m feeling confident with my career change choice.

I found this way of learning perfect for me, as I could study at my own pace in the comfort of my home plus a great teaching layout for each module. Clear and easy to follow studying method of the 21 modules. This course is very well written and understandable. There is a lot of important information, all the chapters are well proportioned and enjoyable to read and understand and doesn’t take too much time.

I really enjoyed learning about new things of every each modules which give me chance to summarise all the important parts in each module. I can recommend this course to anyone who would be interested in admin and PA.

Elena Cramp

For me, as a current employee in Human Resources, this HR Management Course was an excellent opportunity to get more insight of the industry and my job role. The course provided with a lot of relevant information that I could relate to in my job role as well as find ideas that I would be able to adapt in my workplace. I am keen on sharing my knowledge and implementing these new ideas in order to help our company achieve success. Would highly recommend this HRM course to people desiring to join Human Resources as well as the ones already working in the industry as everyone will be able to obtain something that will help them develop as a worker, a person and a future HR Manager!

Sandra Zinkeviciute

This is a fantastic course! I really enjoyed it. The most useful module is about working with autistic children. There are lots of tips how to deal with autistic behaviour!

This course really helps me in my work as a support for the 4-old autistic boy in a nursery. Every day I use an imaginative role play to develop his social skills. It really works! This course also increases my knowledge about autism and other related conditions.

Thanks to all modules I could increase my English terminology about autism as well (I am Polish). I can recommend this course to all people who are interested in autism! Thank you very much for this course.

Monika Dudek

Very informative and interesting to read. Having it broken down into very manageable sections makes it easy to absorb your new found knowledge.

Kathleen Walker

Why you should study with us

Learn with confidence...

Free Course RRP $100

Get a FREE Course

Tick this box to Sign up for our newsletter, and get access to the Interview Skills and CV Writing Certificate course for free! By signing up, you agree to our Privacy Notice & Cookie Policy and to receive marketing and related emails from academy+ brands. You can unsubscribe at any time.

What our students say about us...