Listening Skills Certificate
Why you should study with us
Listening Skills Certificate Course
Listening is essential for professional success and stable relationships. Poor listening skills result in misunderstandings and conflict. Therefore, everyone can benefit from learning to listen well. In this course, you will learn the differences between effective and ineffective listening and how to make sure that you have understood your conversation partner’s message.
You will Learn:
- The difference between active and passive listening
- Why you need to consider non-verbal communication alongside spoken words, when listening to someone else
- How to remain focused during a conversation
- Why you must take care not to interrupt others
- How to make sure that you have understood what someone else has told you
Benefits of Taking this Course:
- If you work in a customer-focused job, this course will help you listen to customers and resolve their problems
- By improving your listening skills, you will improve your relationships with your colleagues
- If you are responsible for managing a team, this course will help you identify your team members’ issues and, consequently, help them overcome any setbacks
- If your job entails mediation, this course will help you understand everyone’s perspective, when resolving a dispute
- If you work in sales, this course will help you identify a customer’s needs and increase your chances of closing a sale
This course includes
24/7 Student Support
End of course certification
Lifetime access to your course
Compatible with modern devices
ID: YDFT67YHJ
of achievement
This certificate is presented to
Your Name
For completing the
Listening Skills Certificate
on 21st November 2025
Selena Hurford
Selena Hurford
Course Tutor
Daniel Morgan
Daniel Morgan
Head of Academy
Anyone who has an interest in learning more about this subject matter is encouraged to take the course. There are no entry requirements to take the course.
The course is broken down into 1 individual modules. Each module takes between 20 and 90 minutes on average to study. Although you are free to spend as much or as little time as you feel necessary on each module, simply log in and out of the course at your convenience.
You can study the course any time you like. Simply log in and out of the web based course as often as you require. The course is compatible with all computers, tablet devices and smart phones so you can even study while on the move!
Once you have completed all 1 modules there is a multiple choice test. The questions will be on a range of topics found within the 1 modules. The test, like the course, is online and can be taken a time and location of your choosing.
The pass mark for the test is 70%.
If you don’t pass the test first time you will get further opportunities to take the test again after extra study. There are no limits to the number of times you can take the test. All test retakes are included within the price of the course.
You can either use your Visa, MasterCard, American Express, Solo cards or PayPal account to pay for the online course. Our site uses the latest SSL encryption to ensure your safety. All payments are handled securely by PayPal.
You can begin the course immediately after your payment has been received. You will create your login details during the checkout process. We will also send you an email confirming your login details.
We estimate that the course will take about 0.75 hours to complete in total, plus an additional 30 minutes for the end of course test.
Once you have been awarded your certificate it is valid for life. The certificate does not expire or need renewing.
This is a fantastic course, it is incredible value for money and it will give you all the information you need to be able to pursue the career of Teaching Assistant.
Being able to do it all in your own time makes it a lot less stressful if you're trying to fit it around work and life in general and the addition of worksheets throughout helps you see which areas need improvement before you take the final test.
Michelle Franklin
I really enjoyed completing this course, it was very informative and has boasted my confidence so much that i feel excited about moving forward with my new career.
I have learned so much by completing the course and I cannot wait to put it all into practice.
I completed the course after studying at my own pace, there was no time scale to finish it which I was happy about and the support team were very quick to respond to any queries that I had at any time through out the learning process. I love that i have my certificate and I feel very proud of myself
Elizabeth Byrne
This course was very easy to follow. Any assistance needed was quickly and professionally sorted.
The modules were great. I am a complete novice in this area of studying but was able to follow each module at my own pace and review.
Thoroughly recommend this to any seeking employment in this area. You get a recognised certificate at the end!
What is also useful is you can revisit modules and refer back to even after the course.
There is an exam at the end which was quite hard but it ensures you have read each module carefully ,so you fully understand.
This course is a must for anyone wanting to undertake Admin or PA work.
I passed and can now apply for this type of work with confidence!!
In one word 'Fantastic!'
Samantha Smith
Stephen Rawlinson
I have just complete the nail technician diploma award and delivered professional manicures and nail extensions to my friends and family who are very pleased with their treatments! The course was easy to follow and fun to do!
Fiona Baker
I love the course very straight forward. Would love to know if there are any more courses available like this for advancement. Everything is clearly explained and if you get in trouble there is a helpline you can call. There should be more courses like this available online to benefit those people that want to go to work in their chosen field but are unable to pay for a program at college or else where. Well done and thank you for allowing me to pursue my interest and hopefully a career at the end of my studying.
Jo Debbage-lodge
Listening Skills Certificate Course
Listening is essential for professional success and stable relationships. Poor listening skills result in misunderstandings and conflict. Therefore, everyone can benefit from learning to listen well. In this course, you will learn the differences between effective and ineffective listening and how to make sure that you have understood your conversation partner’s message.
You will Learn:
- The difference between active and passive listening
- Why you need to consider non-verbal communication alongside spoken words, when listening to someone else
- How to remain focused during a conversation
- Why you must take care not to interrupt others
- How to make sure that you have understood what someone else has told you
Benefits of Taking this Course:
- If you work in a customer-focused job, this course will help you listen to customers and resolve their problems
- By improving your listening skills, you will improve your relationships with your colleagues
- If you are responsible for managing a team, this course will help you identify your team members’ issues and, consequently, help them overcome any setbacks
- If your job entails mediation, this course will help you understand everyone’s perspective, when resolving a dispute
- If you work in sales, this course will help you identify a customer’s needs and increase your chances of closing a sale
This course includes
24/7 Student Support
End of course certification
Lifetime access to your course
Compatible with modern devices
ID: YDFT67YHJ
of achievement
This certificate is presented to
Your Name
For completing the
Listening Skills Certificate
on 21st November 2025
Selena Hurford
Selena Hurford
Course Tutor
Daniel Morgan
Daniel Morgan
Head of Academy
Anyone who has an interest in learning more about this subject matter is encouraged to take the course. There are no entry requirements to take the course.
The course is broken down into 1 individual modules. Each module takes between 20 and 90 minutes on average to study. Although you are free to spend as much or as little time as you feel necessary on each module, simply log in and out of the course at your convenience.
You can study the course any time you like. Simply log in and out of the web based course as often as you require. The course is compatible with all computers, tablet devices and smart phones so you can even study while on the move!
Once you have completed all 1 modules there is a multiple choice test. The questions will be on a range of topics found within the 1 modules. The test, like the course, is online and can be taken a time and location of your choosing.
The pass mark for the test is 70%.
If you don’t pass the test first time you will get further opportunities to take the test again after extra study. There are no limits to the number of times you can take the test. All test retakes are included within the price of the course.
You can either use your Visa, MasterCard, American Express, Solo cards or PayPal account to pay for the online course. Our site uses the latest SSL encryption to ensure your safety. All payments are handled securely by PayPal.
You can begin the course immediately after your payment has been received. You will create your login details during the checkout process. We will also send you an email confirming your login details.
We estimate that the course will take about 0.75 hours to complete in total, plus an additional 30 minutes for the end of course test.
Once you have been awarded your certificate it is valid for life. The certificate does not expire or need renewing.
This is a fantastic course, it is incredible value for money and it will give you all the information you need to be able to pursue the career of Teaching Assistant.
Being able to do it all in your own time makes it a lot less stressful if you're trying to fit it around work and life in general and the addition of worksheets throughout helps you see which areas need improvement before you take the final test.
Michelle Franklin
I really enjoyed completing this course, it was very informative and has boasted my confidence so much that i feel excited about moving forward with my new career.
I have learned so much by completing the course and I cannot wait to put it all into practice.
I completed the course after studying at my own pace, there was no time scale to finish it which I was happy about and the support team were very quick to respond to any queries that I had at any time through out the learning process. I love that i have my certificate and I feel very proud of myself
Elizabeth Byrne
This course was very easy to follow. Any assistance needed was quickly and professionally sorted.
The modules were great. I am a complete novice in this area of studying but was able to follow each module at my own pace and review.
Thoroughly recommend this to any seeking employment in this area. You get a recognised certificate at the end!
What is also useful is you can revisit modules and refer back to even after the course.
There is an exam at the end which was quite hard but it ensures you have read each module carefully ,so you fully understand.
This course is a must for anyone wanting to undertake Admin or PA work.
I passed and can now apply for this type of work with confidence!!
In one word 'Fantastic!'
Samantha Smith
Stephen Rawlinson
I have just complete the nail technician diploma award and delivered professional manicures and nail extensions to my friends and family who are very pleased with their treatments! The course was easy to follow and fun to do!
Fiona Baker
I love the course very straight forward. Would love to know if there are any more courses available like this for advancement. Everything is clearly explained and if you get in trouble there is a helpline you can call. There should be more courses like this available online to benefit those people that want to go to work in their chosen field but are unable to pay for a program at college or else where. Well done and thank you for allowing me to pursue my interest and hopefully a career at the end of my studying.
Jo Debbage-lodge
Why you should study with us
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RRP
$100
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The course was clearly set out with helpful end of week tests which built my knowledge. Being dyslexic I found the course was set out in an easy to understand way. I was able to pass the test on my first attempt. The downloaded pdf are a useful resource that you can keep forever. Looking forward to the next course
Ross Dunsten
It was an eye opening course that was flexible and easy to access. I was able to complete it from the comfort of my own home whilst also having the tasks to complete which enabled me to check my knowledge. I know feel much more confident in my field of work and really enjoyed doing it.
Ellie Clarke
I found this course incredibly useful, as it provided me with practical knowledge which I can implement in my role as a Support Worker. The videos were clear and concise, and the downloadable worksheets reinforced what I had learned as I was able to put pen to paper. Overall, a fantastic course for a great price! I am looking forward to taking on my next one.
Teleisha Harley
This is a great course for any level of knowledge. Very easy to navigate, great practical tasks and explanations are very clear. You can revise any module with no problem. The test wasn’t too hard if you completed every module. It may be handy to make some notes before you start. Overall I'm very happy with my choice. Thank you New skills for my New skills :)
Julia Bobkova
Yet another well laid out course. This is my 3rd course so far with New Skills Academy.
More than likely will be back for another one soon. This course was enjoyable to do, and I learnt a lot and passed first try. My certificate will be up on the wall soon.
Rob Coops
This course is a great way to brush up on my rusty excel skills, I recommend this course to anyone looking for something to do during lockdown, it's easy to use and talks you through each stage step by step. It has given me the confidence I need to further my career.
Georgia Darke
Omg im so excited, over joyed and all the good stuff that comes to mind! Wonderful experience doing lessons with New Skills Academy. I look foward to doing more courses with them. I hope this will encourage others to come on board and refresh your minds or to learn something new, it's a win win situation. I want to thank New Skills Academy so much for making this as simple as possible for me.
Shari Anderson
I took up this course initially to help me with my own dog, but found that as I worked through the material I actually started thinking that this could be something that I could use to make a second income. From start to finish I found the course engaging and interesting. I am now doing another dog related course and am experiencing the same level of enjoyment. I would recommend New Skills Academy without hesitation.
Keith Smith
