Customer Care Certificate

cpd
£40.00 BUY NOW

Customer Care

Customer Care Certificate Course

The Customer Care Certificate will give you all of the information you require to effectively deal with customers in any situation. This is a comprehensive training course that covers all you will require to care for customers, clients and others you encounter when on the job. Customer care is essential in many industries, and even if you do not work directly with a client or customer, the information held in this course can assist you in your day to day life as well. You will learn how to use customers to the benefit of your company, and how to make the most of the interactions you have with customers and clients.

Introduction to the Customer Care Certificate

This online training course gives all students the opportunity to study online at their own pace and in their own schedule. Many students who take this course work full time positions, whilst studying to earn their qualification. This method allows one to have the flexibility, knowledge and skills required to excel in the workplace. You can access the Customer Care Certificate course on any device that has internet access, and you can also access support throughout the training. Because this course is broken down into modules, you will also find it to be manageable, even if you have a busy schedule. When you complete this course, you have the opportunity to take a multiple choice test. Upon passing, you will receive your industry-recognised qualification, which is both downloadable and printable. We can also send a hard copy through the post for an additional fee.

What You Will Learn

The customer care course has been created to give you an overview of how to deal with customers with detailed tips, enabling you to begin your journey towards a new career, or to improve your prospects in your current one. This course includes the following:

  • An overview of what customer care entails and why it is important
  • How to measure the customer experience
  • Using a customer-led approach in your work
  • How to balance friendly service with effective service
  • Making a good first impression and being courteous
  • Using active listening skills
  • Ending customer interactions positively
  • Handling complaints from customers

Benefits of the Customer Care Certificate

When you work through your Customer Care course and ultimately earn your qualification, you will experience the following benefits:

  • Study from anywhere and at any time including at home, work or even a local business.
  • Study at a pace that you feel comfortable with. You don’t have to try to keep up with the rest of the class.
  • The ability to study the curriculum from any device, including your tablet, mobile and PC. This allows you to work from home or when on the go.
  • This is an easy to manage course thanks to the individual modules. This makes it a more enjoyable work experience.
  • Convenient online support is available throughout the study experience, which ensures you stay on track.
  • You will learn from a comprehensive syllabus, guaranteed to give you the skills and information necessary to make a splash in your chosen career.
  • You will improve the prospects you have when seeking out new employment.
  • The course is certified and recognised, giving you added security.
  • The course is affordable, which makes it a smart investment into your future.
Call

24/7 Customer Support

certificate

End of course certification

electronic

Compatible with all modern devices

forever

Lifetime access to your course

  • What constitutes a customer-led approach in customer care
  • Why a customer-led approach is important
  • How to put the customer first
  • How to make the customer feel special
  • Why first impressions are important
  • The factors that determine first impressions in a face-to-face meeting
  • The importance of courtesy
  • Why first impressions are about more than just words
  • Why rapport is important to customer relationships
  • Some simple techniques for building rapport
  • How to use Active Listening
  • The importance of body language
  • How to uncover the real issue in a customer complaint
  • How to empathise with a customer
  • Methods of reversing a situation
  • The polite way of saying “no”
ID: YDFT67YHJ
certificate

of achievement

This certificate is presented to

Your Name

NSA

For completing the

Customer Care Certificate

on 21st November 2021

Selena Hurford

Selena Hurford

Course Tutor

cpd

Daniel Morgan

Daniel Morgan

Head of Academy

Certificate Example

Anyone who has an interest in learning more about this subject matter is encouraged to take the course. There are no entry requirements to take the course.

The course is broken down into 5 individual modules. Each module takes between 20 and 90 minutes on average to study. Although you are free to spend as much or as little time as you feel necessary on each module, simply log in and out of the course at your convenience.

You can study the course any time you like. Simply log in and out of the web based course as often as you require. The course is compatible with all computers, tablet devices and smart phones so you can even study while on the move!

Once you have completed all 5 modules there is a multiple choice test. The questions will be on a range of topics found within the 5 modules. The test, like the course, is online and can be taken a time and location of your choosing.

The pass mark for the test is 70%.

If you don’t pass the test first time you will get further opportunities to take the test again after extra study. There are no limits to the number of times you can take the test. All test retakes are included within the price of the course.

Once you have completed your test you can log in to your account and download/print your certificate any time you need it. If you would prefer us to post you a certificate to a UK address, there will be an admin charge of £10 (certificates sent internationally may cost more).

You can either use your Visa, MasterCard, American Express, Solo cards or PayPal account to pay for the online course. Our site uses the latest SSL encryption to ensure your safety. All payments are handled securely by PayPal.

You can begin the course immediately after your payment has been received. You will create your login details during the checkout process. We will also send you an email confirming your login details.

We estimate that the course will take about 8 hours to complete in total, plus an additional 30 minutes for the end of course test.

Once you have been awarded your certificate it is valid for life. The certificate does not expire or need renewing.

This course was great!!!!! Made me knowledgeable in more than one way.

I work in a landscaping company doing all HR and Bookkeeping, but wanted to further my education and start being able to help clients more than just sending them an invoice, I wanted to start designing as well. I am still going back and reviewing the plants knowledge and reviewing just in case.

I love that you can download the modules for future reference, I will definitely be using this as a tool. And possibly taking more classes to further my education. Thanks to this course I am on my way!

Renee Cruz

There are some fantastic courses on offer and they are set out in a simple, easy step by step way to help with home learning. I like how they are set out in small modules with a quiz at the end. It made it easier for me to take on board what I was being taught.

When I needed to contact someone about the course, they responded quickly to my emails and helped me solve my issues. I like that there is no time scale on completing the course so that I can pick up where I left off after a break from learning.

I would recommend learning with New Skills Academy to anyone wanting to improve their skills.

Katherine Andrew

Quick and easy, can learn in your own time which was great. I have an 8-week old baby and managed to complete with no pressure. Everything was broken down so well and helpful videos along the way.

Will be taking more courses with New Skills Academy, I wish I did the course years ago. I have the experience in waxing but because I gave up my college course to have my baby, I don’t have the time to go back and I was close to qualifying.

I took this course and passed without all the hassle of going back for a year. Thank you, New Skills Academy.

Sofia Legg

This course was great! Was so interesting and enlightening to what a day in the wedding planning business will be like! It was so easy to do and easy to fit it around my work schedule. Taught me so much and has really given me an amazing feeling about starting my new career! I would highly recommend! Better than paying thousands to go back to college when you can do this in your own time at your own pace and still learn just as much, if not more! When completing this course, I felt proud and excited for my next steps so thank you so much New Skills Academy for helping me accomplish my big leap into starting a new adventure and finally doing something I love!

Shannon McGillicuddy

his is a really great course, its content is really useful.

It’s great value for money and it’s not at all stressful. It’s so easy to understand, yet it covers complex aspects regarding safe practices. It let’s you stop and start the course, which means I can still work in a full time job, which won’t effect me financially.

This has been the best decision to complete this course. I’m really keen to learn more skills, and maybe do a few more courses to expand my skills set. I will most definitely be using New Skills Academy to help me!

Samantha Holmes

I didn't know there is a better way and easiest way to better your personal training and fitness instructor course, till someone told me about fitness diploma course, very useful.

The questions are very relevant , I have just completed my personal trainer and fitness instructor course and passed,I'm over the moon, will do another course soon. I truly recommend this website .

Ballas Mustapha

Duration:
8 hours

Access:
Lifetime Access

Approved by:
CPD

Learning Type:


Text based modules  Images 

Cost:
£40.00

0% Finance

Customer Care

Customer Care Certificate Course

The Customer Care Certificate will give you all of the information you require to effectively deal with customers in any situation. This is a comprehensive training course that covers all you will require to care for customers, clients and others you encounter when on the job. Customer care is essential in many industries, and even if you do not work directly with a client or customer, the information held in this course can assist you in your day to day life as well. You will learn how to use customers to the benefit of your company, and how to make the most of the interactions you have with customers and clients.

Introduction to the Customer Care Certificate

This online training course gives all students the opportunity to study online at their own pace and in their own schedule. Many students who take this course work full time positions, whilst studying to earn their qualification. This method allows one to have the flexibility, knowledge and skills required to excel in the workplace. You can access the Customer Care Certificate course on any device that has internet access, and you can also access support throughout the training. Because this course is broken down into modules, you will also find it to be manageable, even if you have a busy schedule. When you complete this course, you have the opportunity to take a multiple choice test. Upon passing, you will receive your industry-recognised qualification, which is both downloadable and printable. We can also send a hard copy through the post for an additional fee.

What You Will Learn

The customer care course has been created to give you an overview of how to deal with customers with detailed tips, enabling you to begin your journey towards a new career, or to improve your prospects in your current one. This course includes the following:

  • An overview of what customer care entails and why it is important
  • How to measure the customer experience
  • Using a customer-led approach in your work
  • How to balance friendly service with effective service
  • Making a good first impression and being courteous
  • Using active listening skills
  • Ending customer interactions positively
  • Handling complaints from customers

Benefits of the Customer Care Certificate

When you work through your Customer Care course and ultimately earn your qualification, you will experience the following benefits:

  • Study from anywhere and at any time including at home, work or even a local business.
  • Study at a pace that you feel comfortable with. You don’t have to try to keep up with the rest of the class.
  • The ability to study the curriculum from any device, including your tablet, mobile and PC. This allows you to work from home or when on the go.
  • This is an easy to manage course thanks to the individual modules. This makes it a more enjoyable work experience.
  • Convenient online support is available throughout the study experience, which ensures you stay on track.
  • You will learn from a comprehensive syllabus, guaranteed to give you the skills and information necessary to make a splash in your chosen career.
  • You will improve the prospects you have when seeking out new employment.
  • The course is certified and recognised, giving you added security.
  • The course is affordable, which makes it a smart investment into your future.
Call

24/7 Customer Support

certificate

End of course certification

electronic

Compatible with all modern devices

forever

Lifetime access to your course

  • What constitutes a customer-led approach in customer care
  • Why a customer-led approach is important
  • How to put the customer first
  • How to make the customer feel special
  • Why first impressions are important
  • The factors that determine first impressions in a face-to-face meeting
  • The importance of courtesy
  • Why first impressions are about more than just words
  • Why rapport is important to customer relationships
  • Some simple techniques for building rapport
  • How to use Active Listening
  • The importance of body language
  • How to uncover the real issue in a customer complaint
  • How to empathise with a customer
  • Methods of reversing a situation
  • The polite way of saying “no”
ID: YDFT67YHJ
certificate

of achievement

This certificate is presented to

Your Name

NSA

For completing the

Customer Care Certificate

on 21st November 2021

Selena Hurford

Selena Hurford

Course Tutor

cpd

Daniel Morgan

Daniel Morgan

Head of Academy

Certificate Example

Anyone who has an interest in learning more about this subject matter is encouraged to take the course. There are no entry requirements to take the course.

The course is broken down into 5 individual modules. Each module takes between 20 and 90 minutes on average to study. Although you are free to spend as much or as little time as you feel necessary on each module, simply log in and out of the course at your convenience.

You can study the course any time you like. Simply log in and out of the web based course as often as you require. The course is compatible with all computers, tablet devices and smart phones so you can even study while on the move!

Once you have completed all 5 modules there is a multiple choice test. The questions will be on a range of topics found within the 5 modules. The test, like the course, is online and can be taken a time and location of your choosing.

The pass mark for the test is 70%.

If you don’t pass the test first time you will get further opportunities to take the test again after extra study. There are no limits to the number of times you can take the test. All test retakes are included within the price of the course.

Once you have completed your test you can log in to your account and download/print your certificate any time you need it. If you would prefer us to post you a certificate to a UK address, there will be an admin charge of £10 (certificates sent internationally may cost more).

You can either use your Visa, MasterCard, American Express, Solo cards or PayPal account to pay for the online course. Our site uses the latest SSL encryption to ensure your safety. All payments are handled securely by PayPal.

You can begin the course immediately after your payment has been received. You will create your login details during the checkout process. We will also send you an email confirming your login details.

We estimate that the course will take about 8 hours to complete in total, plus an additional 30 minutes for the end of course test.

Once you have been awarded your certificate it is valid for life. The certificate does not expire or need renewing.

This course was great!!!!! Made me knowledgeable in more than one way.

I work in a landscaping company doing all HR and Bookkeeping, but wanted to further my education and start being able to help clients more than just sending them an invoice, I wanted to start designing as well. I am still going back and reviewing the plants knowledge and reviewing just in case.

I love that you can download the modules for future reference, I will definitely be using this as a tool. And possibly taking more classes to further my education. Thanks to this course I am on my way!

Renee Cruz

There are some fantastic courses on offer and they are set out in a simple, easy step by step way to help with home learning. I like how they are set out in small modules with a quiz at the end. It made it easier for me to take on board what I was being taught.

When I needed to contact someone about the course, they responded quickly to my emails and helped me solve my issues. I like that there is no time scale on completing the course so that I can pick up where I left off after a break from learning.

I would recommend learning with New Skills Academy to anyone wanting to improve their skills.

Katherine Andrew

Quick and easy, can learn in your own time which was great. I have an 8-week old baby and managed to complete with no pressure. Everything was broken down so well and helpful videos along the way.

Will be taking more courses with New Skills Academy, I wish I did the course years ago. I have the experience in waxing but because I gave up my college course to have my baby, I don’t have the time to go back and I was close to qualifying.

I took this course and passed without all the hassle of going back for a year. Thank you, New Skills Academy.

Sofia Legg

This course was great! Was so interesting and enlightening to what a day in the wedding planning business will be like! It was so easy to do and easy to fit it around my work schedule. Taught me so much and has really given me an amazing feeling about starting my new career! I would highly recommend! Better than paying thousands to go back to college when you can do this in your own time at your own pace and still learn just as much, if not more! When completing this course, I felt proud and excited for my next steps so thank you so much New Skills Academy for helping me accomplish my big leap into starting a new adventure and finally doing something I love!

Shannon McGillicuddy

his is a really great course, its content is really useful.

It’s great value for money and it’s not at all stressful. It’s so easy to understand, yet it covers complex aspects regarding safe practices. It let’s you stop and start the course, which means I can still work in a full time job, which won’t effect me financially.

This has been the best decision to complete this course. I’m really keen to learn more skills, and maybe do a few more courses to expand my skills set. I will most definitely be using New Skills Academy to help me!

Samantha Holmes

I didn't know there is a better way and easiest way to better your personal training and fitness instructor course, till someone told me about fitness diploma course, very useful.

The questions are very relevant , I have just completed my personal trainer and fitness instructor course and passed,I'm over the moon, will do another course soon. I truly recommend this website .

Ballas Mustapha

https://uk.trustpilot.com/review/newskillsacademy.co.uk
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