Customer Care Certificate

Included as part of the unlimited membership
cpd
£40.00 BUY NOW

Customer Care

Customer Care Certificate Course

The Customer Care Certificate will give you all of the information you require to effectively deal with customers in any situation. This is a comprehensive training course that covers all you will require to care for customers, clients and others you encounter when on the job. Customer care is essential in many industries, and even if you do not work directly with a client or customer, the information held in this course can assist you in your day to day life as well. You will learn how to use customers to the benefit of your company, and how to make the most of the interactions you have with customers and clients.

Introduction to the Customer Care Certificate

This online training course gives all students the opportunity to study online at their own pace and in their own schedule. Many students who take this course work full time positions, whilst studying to earn their qualification. This method allows one to have the flexibility, knowledge and skills required to excel in the workplace. You can access the Customer Care Certificate course on any device that has internet access, and you can also access support throughout the training. Because this course is broken down into modules, you will also find it to be manageable, even if you have a busy schedule. When you complete this course, you have the opportunity to take a multiple choice test. Upon passing, you will receive your industry-recognised qualification, which is both downloadable and printable. We can also send a hard copy through the post for an additional fee.

What You Will Learn

The customer care course has been created to give you an overview of how to deal with customers with detailed tips, enabling you to begin your journey towards a new career, or to improve your prospects in your current one. This course includes the following:

  • An overview of what customer care entails and why it is important
  • How to measure the customer experience
  • Using a customer-led approach in your work
  • How to balance friendly service with effective service
  • Making a good first impression and being courteous
  • Using active listening skills
  • Ending customer interactions positively
  • Handling complaints from customers

Benefits of the Customer Care Certificate

When you work through your Customer Care course and ultimately earn your qualification, you will experience the following benefits:

  • Study from anywhere and at any time including at home, work or even a local business.
  • Study at a pace that you feel comfortable with. You don’t have to try to keep up with the rest of the class.
  • The ability to study the curriculum from any device, including your tablet, mobile and PC. This allows you to work from home or when on the go.
  • This is an easy to manage course thanks to the individual modules. This makes it a more enjoyable work experience.
  • Convenient online support is available throughout the study experience, which ensures you stay on track.
  • You will learn from a comprehensive syllabus, guaranteed to give you the skills and information necessary to make a splash in your chosen career.
  • You will improve the prospects you have when seeking out new employment.
  • The course is certified and recognised, giving you added security.
  • The course is affordable, which makes it a smart investment into your future.

This course includes

24/7 Student Support

End of course certification

Lifetime access to your course

Compatible with modern devices

PLUS - Access to the exclusive New Skills Academy Study Group!
  • What constitutes a customer-led approach in customer care
  • Why a customer-led approach is important
  • How to put the customer first
  • How to make the customer feel special
  • Why first impressions are important
  • The factors that determine first impressions in a face-to-face meeting
  • The importance of courtesy
  • Why first impressions are about more than just words
  • Why rapport is important to customer relationships
  • Some simple techniques for building rapport
  • How to use Active Listening
  • The importance of body language
  • How to uncover the real issue in a customer complaint
  • How to empathise with a customer
  • Methods of reversing a situation
  • The polite way of saying “no”
ID: YDFT67YHJ
certificate

of achievement

This certificate is presented to

Your Name

NSA

For completing the

Customer Care Certificate

on 21st November 2021

Selena Hurford

Selena Hurford

Course Tutor

cpd

Daniel Morgan

Daniel Morgan

Head of Academy

Certificate Example

Anyone who has an interest in learning more about this subject matter is encouraged to take the course. There are no entry requirements to take the course.

The course is broken down into 5 individual modules. Each module takes between 20 and 90 minutes on average to study. Although you are free to spend as much or as little time as you feel necessary on each module, simply log in and out of the course at your convenience.

You can study the course any time you like. Simply log in and out of the web based course as often as you require. The course is compatible with all computers, tablet devices and smart phones so you can even study while on the move!

Once you have completed all 5 modules there is a multiple choice test. The questions will be on a range of topics found within the 5 modules. The test, like the course, is online and can be taken a time and location of your choosing.

The pass mark for the test is 70%.

If you don’t pass the test first time you will get further opportunities to take the test again after extra study. There are no limits to the number of times you can take the test. All test retakes are included within the price of the course.

Once you have completed your test you can log in to your account and download/print your certificate any time you need it. If you would prefer us to post you a certificate to a UK address, there will be an admin charge of £10 (certificates sent internationally may cost more).

You can either use your Visa, MasterCard, American Express, Solo cards or PayPal account to pay for the online course. Our site uses the latest SSL encryption to ensure your safety. All payments are handled securely by PayPal.

You can begin the course immediately after your payment has been received. You will create your login details during the checkout process. We will also send you an email confirming your login details.

We estimate that the course will take about 8 hours to complete in total, plus an additional 30 minutes for the end of course test.

Once you have been awarded your certificate it is valid for life. The certificate does not expire or need renewing.

I have never taken a customer care certificate before, I dont normally work in this sector at all but I can honestly say it was very enjoyable ,informative, and really makes you think about customer care. It makes you reflect your own experiences and how you felt, and how you would now deal with customer care in your work place setting
I would recommend this short course to any one who wants to be the best version of themselves working with the public and to support your C.V this shows you are commited to delivering excellent customer care in any department that you work in. Julia Pell

Duration:
8 hours

Access:
Lifetime Access

Approved by:
CPD

Learning Type:


Text based modules  Images 

Cost:
£40.00

0% Finance

Customer Care

Customer Care Certificate Course

The Customer Care Certificate will give you all of the information you require to effectively deal with customers in any situation. This is a comprehensive training course that covers all you will require to care for customers, clients and others you encounter when on the job. Customer care is essential in many industries, and even if you do not work directly with a client or customer, the information held in this course can assist you in your day to day life as well. You will learn how to use customers to the benefit of your company, and how to make the most of the interactions you have with customers and clients.

Introduction to the Customer Care Certificate

This online training course gives all students the opportunity to study online at their own pace and in their own schedule. Many students who take this course work full time positions, whilst studying to earn their qualification. This method allows one to have the flexibility, knowledge and skills required to excel in the workplace. You can access the Customer Care Certificate course on any device that has internet access, and you can also access support throughout the training. Because this course is broken down into modules, you will also find it to be manageable, even if you have a busy schedule. When you complete this course, you have the opportunity to take a multiple choice test. Upon passing, you will receive your industry-recognised qualification, which is both downloadable and printable. We can also send a hard copy through the post for an additional fee.

What You Will Learn

The customer care course has been created to give you an overview of how to deal with customers with detailed tips, enabling you to begin your journey towards a new career, or to improve your prospects in your current one. This course includes the following:

  • An overview of what customer care entails and why it is important
  • How to measure the customer experience
  • Using a customer-led approach in your work
  • How to balance friendly service with effective service
  • Making a good first impression and being courteous
  • Using active listening skills
  • Ending customer interactions positively
  • Handling complaints from customers

Benefits of the Customer Care Certificate

When you work through your Customer Care course and ultimately earn your qualification, you will experience the following benefits:

  • Study from anywhere and at any time including at home, work or even a local business.
  • Study at a pace that you feel comfortable with. You don’t have to try to keep up with the rest of the class.
  • The ability to study the curriculum from any device, including your tablet, mobile and PC. This allows you to work from home or when on the go.
  • This is an easy to manage course thanks to the individual modules. This makes it a more enjoyable work experience.
  • Convenient online support is available throughout the study experience, which ensures you stay on track.
  • You will learn from a comprehensive syllabus, guaranteed to give you the skills and information necessary to make a splash in your chosen career.
  • You will improve the prospects you have when seeking out new employment.
  • The course is certified and recognised, giving you added security.
  • The course is affordable, which makes it a smart investment into your future.

This course includes

24/7 Student Support

End of course certification

Lifetime access to your course

Compatible with modern devices

PLUS - Access to the exclusive New Skills Academy Study Group!
  • What constitutes a customer-led approach in customer care
  • Why a customer-led approach is important
  • How to put the customer first
  • How to make the customer feel special
  • Why first impressions are important
  • The factors that determine first impressions in a face-to-face meeting
  • The importance of courtesy
  • Why first impressions are about more than just words
  • Why rapport is important to customer relationships
  • Some simple techniques for building rapport
  • How to use Active Listening
  • The importance of body language
  • How to uncover the real issue in a customer complaint
  • How to empathise with a customer
  • Methods of reversing a situation
  • The polite way of saying “no”
ID: YDFT67YHJ
certificate

of achievement

This certificate is presented to

Your Name

NSA

For completing the

Customer Care Certificate

on 21st November 2021

Selena Hurford

Selena Hurford

Course Tutor

cpd

Daniel Morgan

Daniel Morgan

Head of Academy

Certificate Example

Anyone who has an interest in learning more about this subject matter is encouraged to take the course. There are no entry requirements to take the course.

The course is broken down into 5 individual modules. Each module takes between 20 and 90 minutes on average to study. Although you are free to spend as much or as little time as you feel necessary on each module, simply log in and out of the course at your convenience.

You can study the course any time you like. Simply log in and out of the web based course as often as you require. The course is compatible with all computers, tablet devices and smart phones so you can even study while on the move!

Once you have completed all 5 modules there is a multiple choice test. The questions will be on a range of topics found within the 5 modules. The test, like the course, is online and can be taken a time and location of your choosing.

The pass mark for the test is 70%.

If you don’t pass the test first time you will get further opportunities to take the test again after extra study. There are no limits to the number of times you can take the test. All test retakes are included within the price of the course.

Once you have completed your test you can log in to your account and download/print your certificate any time you need it. If you would prefer us to post you a certificate to a UK address, there will be an admin charge of £10 (certificates sent internationally may cost more).

You can either use your Visa, MasterCard, American Express, Solo cards or PayPal account to pay for the online course. Our site uses the latest SSL encryption to ensure your safety. All payments are handled securely by PayPal.

You can begin the course immediately after your payment has been received. You will create your login details during the checkout process. We will also send you an email confirming your login details.

We estimate that the course will take about 8 hours to complete in total, plus an additional 30 minutes for the end of course test.

Once you have been awarded your certificate it is valid for life. The certificate does not expire or need renewing.

I have never taken a customer care certificate before, I dont normally work in this sector at all but I can honestly say it was very enjoyable ,informative, and really makes you think about customer care. It makes you reflect your own experiences and how you felt, and how you would now deal with customer care in your work place setting
I would recommend this short course to any one who wants to be the best version of themselves working with the public and to support your C.V this shows you are commited to delivering excellent customer care in any department that you work in. Julia Pell
https://uk.trustpilot.com/review/newskillsacademy.co.uk
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