Customer Retention Certificate

cpd
£40.00 BUY NOW

Customer Retention Certificate Course

Every business will have to deal with dissatisfied customers from time to time. Understanding how to resolve customer grievances so they return in the future is key to growing a business’ profits and reputation. In this course, you will learn what successful businesses do to retain their customers and how they use the principles of great customer service to quickly resolve complaints. You will learn how to communicate with difficult customers, how to use complaints as an opportunity to improve and how your attitude can make all the difference in resolving a challenging situation.

 

You Will Learn:

  • Why every customer deserves outstanding service and how to respond if a customer makes an unjustified complaint
  • How to make a customer feel valued and respected
  • How to listen to a customer, show empathy and ask the right questions when they make a complaint
  • Why staff need to possess sufficient background knowledge on the products and services they are selling
  • Why problem-solving is a key skill you must develop to placate a dissatisfied customer

Benefits of Taking This Course:

  • If you work in customer service or aftersales, this course will teach you how to resolve customer grievances quickly and efficiently
  • If you supervise employees who work in customer service, this course will help you troubleshoot problems and enhance customer satisfaction
  • The communication skills you will learn on this course are applicable to other business situations, such as negotiating in meetings
  • This course will help you reframe customer complaints as an opportunity to improve the business, which in turn will increase revenue
Call

24/7 Customer Support

certificate

End of course certification

electronic

Compatible with all modern devices

forever

Lifetime access to your course

ID: YDFT67YHJ
certificate

of achievement

This certificate is presented to

Your Name

NSA

For completing the

Customer Retention Certificate

on 21st November 2021

Selena Hurford

Selena Hurford

Course Tutor

cpd

Daniel Morgan

Daniel Morgan

Head of Academy

Certificate Example

Anyone who has an interest in learning more about this subject matter is encouraged to take the course. There are no entry requirements to take the course.

The course is broken down into 2 individual modules. Each module takes between 20 and 90 minutes on average to study. Although you are free to spend as much or as little time as you feel necessary on each module, simply log in and out of the course at your convenience.

You can study the course any time you like. Simply log in and out of the web based course as often as you require. The course is compatible with all computers, tablet devices and smart phones so you can even study while on the move!

Once you have completed all 2 modules there is a multiple choice test. The questions will be on a range of topics found within the 2 modules. The test, like the course, is online and can be taken a time and location of your choosing.

The pass mark for the test is 70%.

If you don’t pass the test first time you will get further opportunities to take the test again after extra study. There are no limits to the number of times you can take the test. All test retakes are included within the price of the course.

Once you have completed your test you can log in to your account and download/print your certificate any time you need it. If you would prefer us to post you a certificate to a UK address, there will be an admin charge of £10 (certificates sent internationally may cost more).

You can either use your Visa, MasterCard, American Express, Solo cards or PayPal account to pay for the online course. Our site uses the latest SSL encryption to ensure your safety. All payments are handled securely by PayPal.

You can begin the course immediately after your payment has been received. You will create your login details during the checkout process. We will also send you an email confirming your login details.

We estimate that the course will take about 0.5 hours to complete in total, plus an additional 30 minutes for the end of course test.

Once you have been awarded your certificate it is valid for life. The certificate does not expire or need renewing.

Amazing course, easy to understand and very straight forward. It gives you a chance to review previous modules, also you are able to take notes and save them in your course profile, where you can check them at any time.

Along with the course, you get rewards for completing your course modules. It opens the door to a chance of doing something you like or changing your career, also for people that just want to get new skills in different areas.

Do it at your own pace from your own home, I usually do it on my days off. Totally worth it, I recommend it.

Sara Correia

Thanks to this course I can take my career in a new and improved direction. After sustaining injuries where I have to be wheelchair bound I thought career prospects were slim. But now I have qualified I have hope again.

This course is amazingly well structured in such a way that it enabled me to memorise everything and in my own time, and explained in terms everyone could understand, the modules were short and to the point with very little un-needed information and at a great price too!

Online support staff were amazing they couldn't help enough. Messages were sent within 20 minutes and were extremely accurate. The final exam was easy and gave me plenty of time to complete with 30 questions and 30 minutes to answer (although only 10 minutes were needed) after ordering my certificate it was delivered within 48 hours. It looks amazing and the quality is great too.

Emily Zivtins

I my opinion it is the best idea for people who working full time. You can start anytime you want, all files you can keep to learning. You are boss yourself:-)

The platform is available anytime, I can back to module if I forgot something. I recommend for everyone who wants broaden their knowledge.

leksandra Szczepaniak

I started this course so I could learn about payroll as I am interested in hopefully securing future employment within this area.

The course is brilliant to use. The information available on the individual modules is so easy to read and understand. The activities at the end of the modules refresh what you have just learnt, you can print these also so you are able to make notes for your own personal reference to go back to. You can also log onto your course at home or if your out and about on your phone.

Overall I would recommend this course and I am so pleased I decided to go for this and will look forward to being able to write this onto my CV.

Laura Malcom

I must honestly say that this course website is a great help for learning new information on previous courses as I did a Premiere Animal Care 1 year course.

Ever since my mum introduced me to this website and got me on the "Dog Grooming Diploma" course through New Skills , we also came across many other great courses and offers and not only did I learn new skills, techniques and information while working on my modules my previous knowledge on dog care expanded tremendously!

I would definitely recommend this website to friends and family to help them gain skills, experience and knowledge on whatever job they are hoping to get with the qualifications from their chosen course.

Parmjit Uppal

I am only 5 modules in to the course but is delivering above what I expected. Content is well explained and easy to digest and I like that I can do it at my own rate and without time pressure.

I have a dace agree that covers anatomy etc and this has been an thorough refresher for me. Highly recommended. (Well priced too.)

Arran Selhi

Duration:
0.5 hours

Access:
Lifetime Access

Approved by:
CPD

Learning Type:


Text based modules  Images  Video learning 

Cost:
£40.00

0% Finance

Customer Retention Certificate Course

Every business will have to deal with dissatisfied customers from time to time. Understanding how to resolve customer grievances so they return in the future is key to growing a business’ profits and reputation. In this course, you will learn what successful businesses do to retain their customers and how they use the principles of great customer service to quickly resolve complaints. You will learn how to communicate with difficult customers, how to use complaints as an opportunity to improve and how your attitude can make all the difference in resolving a challenging situation.

 

You Will Learn:

  • Why every customer deserves outstanding service and how to respond if a customer makes an unjustified complaint
  • How to make a customer feel valued and respected
  • How to listen to a customer, show empathy and ask the right questions when they make a complaint
  • Why staff need to possess sufficient background knowledge on the products and services they are selling
  • Why problem-solving is a key skill you must develop to placate a dissatisfied customer

Benefits of Taking This Course:

  • If you work in customer service or aftersales, this course will teach you how to resolve customer grievances quickly and efficiently
  • If you supervise employees who work in customer service, this course will help you troubleshoot problems and enhance customer satisfaction
  • The communication skills you will learn on this course are applicable to other business situations, such as negotiating in meetings
  • This course will help you reframe customer complaints as an opportunity to improve the business, which in turn will increase revenue
Call

24/7 Customer Support

certificate

End of course certification

electronic

Compatible with all modern devices

forever

Lifetime access to your course

ID: YDFT67YHJ
certificate

of achievement

This certificate is presented to

Your Name

NSA

For completing the

Customer Retention Certificate

on 21st November 2021

Selena Hurford

Selena Hurford

Course Tutor

cpd

Daniel Morgan

Daniel Morgan

Head of Academy

Certificate Example

Anyone who has an interest in learning more about this subject matter is encouraged to take the course. There are no entry requirements to take the course.

The course is broken down into 2 individual modules. Each module takes between 20 and 90 minutes on average to study. Although you are free to spend as much or as little time as you feel necessary on each module, simply log in and out of the course at your convenience.

You can study the course any time you like. Simply log in and out of the web based course as often as you require. The course is compatible with all computers, tablet devices and smart phones so you can even study while on the move!

Once you have completed all 2 modules there is a multiple choice test. The questions will be on a range of topics found within the 2 modules. The test, like the course, is online and can be taken a time and location of your choosing.

The pass mark for the test is 70%.

If you don’t pass the test first time you will get further opportunities to take the test again after extra study. There are no limits to the number of times you can take the test. All test retakes are included within the price of the course.

Once you have completed your test you can log in to your account and download/print your certificate any time you need it. If you would prefer us to post you a certificate to a UK address, there will be an admin charge of £10 (certificates sent internationally may cost more).

You can either use your Visa, MasterCard, American Express, Solo cards or PayPal account to pay for the online course. Our site uses the latest SSL encryption to ensure your safety. All payments are handled securely by PayPal.

You can begin the course immediately after your payment has been received. You will create your login details during the checkout process. We will also send you an email confirming your login details.

We estimate that the course will take about 0.5 hours to complete in total, plus an additional 30 minutes for the end of course test.

Once you have been awarded your certificate it is valid for life. The certificate does not expire or need renewing.

Amazing course, easy to understand and very straight forward. It gives you a chance to review previous modules, also you are able to take notes and save them in your course profile, where you can check them at any time.

Along with the course, you get rewards for completing your course modules. It opens the door to a chance of doing something you like or changing your career, also for people that just want to get new skills in different areas.

Do it at your own pace from your own home, I usually do it on my days off. Totally worth it, I recommend it.

Sara Correia

Thanks to this course I can take my career in a new and improved direction. After sustaining injuries where I have to be wheelchair bound I thought career prospects were slim. But now I have qualified I have hope again.

This course is amazingly well structured in such a way that it enabled me to memorise everything and in my own time, and explained in terms everyone could understand, the modules were short and to the point with very little un-needed information and at a great price too!

Online support staff were amazing they couldn't help enough. Messages were sent within 20 minutes and were extremely accurate. The final exam was easy and gave me plenty of time to complete with 30 questions and 30 minutes to answer (although only 10 minutes were needed) after ordering my certificate it was delivered within 48 hours. It looks amazing and the quality is great too.

Emily Zivtins

I my opinion it is the best idea for people who working full time. You can start anytime you want, all files you can keep to learning. You are boss yourself:-)

The platform is available anytime, I can back to module if I forgot something. I recommend for everyone who wants broaden their knowledge.

leksandra Szczepaniak

I started this course so I could learn about payroll as I am interested in hopefully securing future employment within this area.

The course is brilliant to use. The information available on the individual modules is so easy to read and understand. The activities at the end of the modules refresh what you have just learnt, you can print these also so you are able to make notes for your own personal reference to go back to. You can also log onto your course at home or if your out and about on your phone.

Overall I would recommend this course and I am so pleased I decided to go for this and will look forward to being able to write this onto my CV.

Laura Malcom

I must honestly say that this course website is a great help for learning new information on previous courses as I did a Premiere Animal Care 1 year course.

Ever since my mum introduced me to this website and got me on the "Dog Grooming Diploma" course through New Skills , we also came across many other great courses and offers and not only did I learn new skills, techniques and information while working on my modules my previous knowledge on dog care expanded tremendously!

I would definitely recommend this website to friends and family to help them gain skills, experience and knowledge on whatever job they are hoping to get with the qualifications from their chosen course.

Parmjit Uppal

I am only 5 modules in to the course but is delivering above what I expected. Content is well explained and easy to digest and I like that I can do it at my own rate and without time pressure.

I have a dace agree that covers anatomy etc and this has been an thorough refresher for me. Highly recommended. (Well priced too.)

Arran Selhi

https://uk.trustpilot.com/review/newskillsacademy.co.uk
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