Key Account Management Certification
Why you should study with us
Key Account Management Training Course
The Key Account Management Training Course is one that will provide you with skills that can help you succeed in your new position as a key account manager. This course will give you all that you require to accomplish great things in your job, and will allow you to move forward in your new career.
A position as a key account manager is a new experience for most people, and if you have found yourself in this position, this course will allow you to move into it with ease. Additionally, it will help you learn to manage your accounts, learn how to get to know your customers, and how to organise yourself effectively. You will also learn how to support your accounts, and how to overcome barriers.
Introduction to the Key Account Management Training Course
This is an online course, which allows anyone who takes this course to study in their own time and at a pace that is comfortable for them. Since this course is so flexible, you should have no problem finding time to study, which means you will not have to sacrifice work to achieve your dreams in business.
This diploma course is available through any device with an internet connection, and in addition to the course, you can also access online support. You will find that the course is easy to follow thanks to a comprehensive syllabus that is created in a way to make the course more manageable.
What You Will Learn
This Key Account Management Training course has been created to give students a complete overview of the responsibilities associated with this position. Here are some of the things you will learn:
- An overview of what key account management is.
- Your role as a key account manager.
- Methods to help you to prioritise your work.
- How to research your customers and their needs.
- How to prioritise.
- Assessing your strengths and weaknesses.
- Planning a strategy for your key accounts.
- Recognising and dealing with threats.
- Managing relationships and networks.
- Using teams in regards to the accounts.
Benefits of the Key Account Management Training Course
When you complete the Key Account Management Training course, you will experience a number of benefits. These include:
- The ability to study from home, at work, or whilst on your lunch break. You can study at a place and time that is convenient for you.
- The ability to study at a pace that is comfortable for you, whether it takes days or months to complete.
- Study using your PC, mobile phone, tablet, or any device that can connect to the internet.
- Easy to manage modules, which help to make your learning experience more enjoyable.
- Enjoying the convenience of support online during the experience of studying, which ensures that you can stay on schedule.
- Improving your performance in the workplace.
- Making an affordable investment in your future that will pay off time and time again.
This course includes
24/7 Student Support
End of course certification
Lifetime access to your course
Compatible with modern devices
- What is Key Account Management?
- The Role and Responsibilities of a Key Account Manager
- Prioritising – Who are the Key Accounts?
- How to Research your Customers’ Profile and Position Yourself
- Investment Versus Return - Get Your Priorities Right
- Assess Your Strengths, Weaknesses and Unique Advantages
- Planning a Key Account Strategy
- Recognising Threats and Dealing with Them
- How to Set Specific Goals and Objectives for Each Meeting
- Relationship Management
- Understand the Organisational Structure of Your Account
- How to Influence and Negotiate With Multiple Contacts
- How to Network Within Your Account
- Alliances Across an Organisation to Maintain Preferred Supplier Status
- How to Construct Strategic Service Level Agreements
- Teamwork to Support Key Accounts
- Planning How to Support Your Key Accounts
- Identifying and Overcoming Internal Barriers that Prevent Quality Support
- Support Staff and Major Accounts
- Planning How to Support Your Key Accounts
ID: YDFT67YHJ
of achievement
This certificate is presented to
Your Name
For completing the
Key Account Management Certification
on 21st November 2026
Selena Hurford
Selena Hurford
Course Tutor
Daniel Morgan
Daniel Morgan
Head of Academy
Anyone who has an interest in learning more about this subject matter is encouraged to take the course. There are no entry requirements to take the course.
The course is broken down into 5 individual modules. Each module takes between 20 and 90 minutes on average to study. Although you are free to spend as much or as little time as you feel necessary on each module, simply log in and out of the course at your convenience.
You can study the course any time you like. Simply log in and out of the web based course as often as you require. The course is compatible with all computers, tablet devices and smart phones so you can even study while on the move!
Once you have completed all 5 modules there is a multiple choice test. The questions will be on a range of topics found within the 5 modules. The test, like the course, is online and can be taken a time and location of your choosing.
The pass mark for the test is 70%.
If you don’t pass the test first time you will get further opportunities to take the test again after extra study. There are no limits to the number of times you can take the test. All test retakes are included within the price of the course.
You can either use your Visa, MasterCard, American Express, Solo cards or PayPal account to pay for the online course. Our site uses the latest SSL encryption to ensure your safety. All payments are handled securely by PayPal.
You can begin the course immediately after your payment has been received. You will create your login details during the checkout process. We will also send you an email confirming your login details.
We estimate that the course will take about 6 hours to complete in total, plus an additional 30 minutes for the end of course test.
Once you have been awarded your certificate it is valid for life. The certificate does not expire or need renewing.
I found the course very useful and it was fairly easy to navigate around the website. The course material was good and easy to understand and I am glad that I passed my test.
I learned so much as I am currently doing my CEMAP Mortgage Adviser qualification and thought that doing an Estate Agency Diploma would help me know the basics about selling and letting properties.
I feel so much more confident after doing the course and encourage anyone who wants a career in Estate Agency to do this course as you will learn so much from it.
Thank you New Skills Academy!
Alym Nathoo
I started this course not too long ago but I am already learning so much! The course content is extremely interesting and informative!
I get excited thinking about what is going to be in each module! I would recommend this course to everybody with a passion for makeup without hesitation! I love the convenience of being able to do this course wherever I am.
Also, the fact that there is no time limit for the course is a plus, this means I can take my time and take notes as I go, without feeling rushed to complete each module fast.
Cian Conroy
Excellent course, easy to follow, excellent tutorial videos that set examples out very simply and are easy to pause or fast forward meaning you can go through this course at totally your own speed.
The work sheets are very good as the examples from the video are all replicated clearly and you can skip back and forth between the worksheet and the video if you don’t remember something completely the first time. When you are confident with the subject, you move yourself on to the next one
I love that I can do this completely in my own time and am sure that at the end of the course I will be confident in my own ability to use Excel.
Caroline Powell
Having just completed the Admin & PA diploma I feel far more equipped to start a new career. From covering the basics, to recapping on things forgotten to introducing new concepts this course has something for everyone.
Shelley Tomkins
I have not long started this course but I would recommend it to anyone who is thinking about opening their own baking business.
It has taught me new and interesting things so far and I am excited to complete the remaining modules. This course is helping me to understand what it is like to start a business and how much is actually needed to make it work. I have really enjoyed learning new techniques and ingredients for baking cakes, muffins etc and also what ingredients you can use to cater a variety of people.
I am so glad I came across this course.
Cindel Simmill
This was a brilliant course that was easy to understand and fits into your lifestyle by being able to access at times that suits you. I needed a refresher course and this ticked all the boxes. One area which I was not aware of was the Employment Allowance Incentive but I now understand this fully. It is also good information on record keeping along with Data Protection. I highly recommend this course and it doesn't have to be expensive to do. The fact that you get a Diploma Certificate at the end only enhances your CV and gives you a sense of satisfaction.
Donna Raynes
Key Account Management Training Course
The Key Account Management Training Course is one that will provide you with skills that can help you succeed in your new position as a key account manager. This course will give you all that you require to accomplish great things in your job, and will allow you to move forward in your new career.
A position as a key account manager is a new experience for most people, and if you have found yourself in this position, this course will allow you to move into it with ease. Additionally, it will help you learn to manage your accounts, learn how to get to know your customers, and how to organise yourself effectively. You will also learn how to support your accounts, and how to overcome barriers.
Introduction to the Key Account Management Training Course
This is an online course, which allows anyone who takes this course to study in their own time and at a pace that is comfortable for them. Since this course is so flexible, you should have no problem finding time to study, which means you will not have to sacrifice work to achieve your dreams in business.
This diploma course is available through any device with an internet connection, and in addition to the course, you can also access online support. You will find that the course is easy to follow thanks to a comprehensive syllabus that is created in a way to make the course more manageable.
What You Will Learn
This Key Account Management Training course has been created to give students a complete overview of the responsibilities associated with this position. Here are some of the things you will learn:
- An overview of what key account management is.
- Your role as a key account manager.
- Methods to help you to prioritise your work.
- How to research your customers and their needs.
- How to prioritise.
- Assessing your strengths and weaknesses.
- Planning a strategy for your key accounts.
- Recognising and dealing with threats.
- Managing relationships and networks.
- Using teams in regards to the accounts.
Benefits of the Key Account Management Training Course
When you complete the Key Account Management Training course, you will experience a number of benefits. These include:
- The ability to study from home, at work, or whilst on your lunch break. You can study at a place and time that is convenient for you.
- The ability to study at a pace that is comfortable for you, whether it takes days or months to complete.
- Study using your PC, mobile phone, tablet, or any device that can connect to the internet.
- Easy to manage modules, which help to make your learning experience more enjoyable.
- Enjoying the convenience of support online during the experience of studying, which ensures that you can stay on schedule.
- Improving your performance in the workplace.
- Making an affordable investment in your future that will pay off time and time again.
This course includes
24/7 Student Support
End of course certification
Lifetime access to your course
Compatible with modern devices
- What is Key Account Management?
- The Role and Responsibilities of a Key Account Manager
- Prioritising – Who are the Key Accounts?
- How to Research your Customers’ Profile and Position Yourself
- Investment Versus Return - Get Your Priorities Right
- Assess Your Strengths, Weaknesses and Unique Advantages
- Planning a Key Account Strategy
- Recognising Threats and Dealing with Them
- How to Set Specific Goals and Objectives for Each Meeting
- Relationship Management
- Understand the Organisational Structure of Your Account
- How to Influence and Negotiate With Multiple Contacts
- How to Network Within Your Account
- Alliances Across an Organisation to Maintain Preferred Supplier Status
- How to Construct Strategic Service Level Agreements
- Teamwork to Support Key Accounts
- Planning How to Support Your Key Accounts
- Identifying and Overcoming Internal Barriers that Prevent Quality Support
- Support Staff and Major Accounts
- Planning How to Support Your Key Accounts
ID: YDFT67YHJ
of achievement
This certificate is presented to
Your Name
For completing the
Key Account Management Certification
on 21st November 2026
Selena Hurford
Selena Hurford
Course Tutor
Daniel Morgan
Daniel Morgan
Head of Academy
Anyone who has an interest in learning more about this subject matter is encouraged to take the course. There are no entry requirements to take the course.
The course is broken down into 5 individual modules. Each module takes between 20 and 90 minutes on average to study. Although you are free to spend as much or as little time as you feel necessary on each module, simply log in and out of the course at your convenience.
You can study the course any time you like. Simply log in and out of the web based course as often as you require. The course is compatible with all computers, tablet devices and smart phones so you can even study while on the move!
Once you have completed all 5 modules there is a multiple choice test. The questions will be on a range of topics found within the 5 modules. The test, like the course, is online and can be taken a time and location of your choosing.
The pass mark for the test is 70%.
If you don’t pass the test first time you will get further opportunities to take the test again after extra study. There are no limits to the number of times you can take the test. All test retakes are included within the price of the course.
You can either use your Visa, MasterCard, American Express, Solo cards or PayPal account to pay for the online course. Our site uses the latest SSL encryption to ensure your safety. All payments are handled securely by PayPal.
You can begin the course immediately after your payment has been received. You will create your login details during the checkout process. We will also send you an email confirming your login details.
We estimate that the course will take about 6 hours to complete in total, plus an additional 30 minutes for the end of course test.
Once you have been awarded your certificate it is valid for life. The certificate does not expire or need renewing.
I found the course very useful and it was fairly easy to navigate around the website. The course material was good and easy to understand and I am glad that I passed my test.
I learned so much as I am currently doing my CEMAP Mortgage Adviser qualification and thought that doing an Estate Agency Diploma would help me know the basics about selling and letting properties.
I feel so much more confident after doing the course and encourage anyone who wants a career in Estate Agency to do this course as you will learn so much from it.
Thank you New Skills Academy!
Alym Nathoo
I started this course not too long ago but I am already learning so much! The course content is extremely interesting and informative!
I get excited thinking about what is going to be in each module! I would recommend this course to everybody with a passion for makeup without hesitation! I love the convenience of being able to do this course wherever I am.
Also, the fact that there is no time limit for the course is a plus, this means I can take my time and take notes as I go, without feeling rushed to complete each module fast.
Cian Conroy
Excellent course, easy to follow, excellent tutorial videos that set examples out very simply and are easy to pause or fast forward meaning you can go through this course at totally your own speed.
The work sheets are very good as the examples from the video are all replicated clearly and you can skip back and forth between the worksheet and the video if you don’t remember something completely the first time. When you are confident with the subject, you move yourself on to the next one
I love that I can do this completely in my own time and am sure that at the end of the course I will be confident in my own ability to use Excel.
Caroline Powell
Having just completed the Admin & PA diploma I feel far more equipped to start a new career. From covering the basics, to recapping on things forgotten to introducing new concepts this course has something for everyone.
Shelley Tomkins
I have not long started this course but I would recommend it to anyone who is thinking about opening their own baking business.
It has taught me new and interesting things so far and I am excited to complete the remaining modules. This course is helping me to understand what it is like to start a business and how much is actually needed to make it work. I have really enjoyed learning new techniques and ingredients for baking cakes, muffins etc and also what ingredients you can use to cater a variety of people.
I am so glad I came across this course.
Cindel Simmill
This was a brilliant course that was easy to understand and fits into your lifestyle by being able to access at times that suits you. I needed a refresher course and this ticked all the boxes. One area which I was not aware of was the Employment Allowance Incentive but I now understand this fully. It is also good information on record keeping along with Data Protection. I highly recommend this course and it doesn't have to be expensive to do. The fact that you get a Diploma Certificate at the end only enhances your CV and gives you a sense of satisfaction.
Donna Raynes
Why you should study with us
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Very interesting and helpful course. I ve learned a lot of interesting things about make up and the tutorials were very helpful and easy to understand. I really reccomend this course for everyone who is passionate about make up and wish to develop their skills and make a career from their hobby.
Nicoleta Lucaci
I am a doctor. This course is well organized, covering all areas of CBT. The videos and practical tips are very helpful. All the modules are arranged with good explanations and examples. Also each module consists of quick test and assignment which enables you to gain knowledge. Finally I would like to thank the New Skills Academy team.
Dr. M. Arshad
This course is a great way to brush up on my rusty excel skills, I recommend this course to anyone looking for something to do during lockdown, it's easy to use and talks you through each stage step by step. It has given me the confidence I need to further my career.
Georgia Darke
It was an eye opening course that was flexible and easy to access. I was able to complete it from the comfort of my own home whilst also having the tasks to complete which enabled me to check my knowledge. I know feel much more confident in my field of work and really enjoyed doing it.
Ellie Clarke
The course was clearly set out with helpful end of week tests which built my knowledge. Being dyslexic I found the course was set out in an easy to understand way. I was able to pass the test on my first attempt. The downloaded pdf are a useful resource that you can keep forever. Looking forward to the next course
Ross Dunsten
I found this course incredibly useful, as it provided me with practical knowledge which I can implement in my role as a Support Worker. The videos were clear and concise, and the downloadable worksheets reinforced what I had learned as I was able to put pen to paper. Overall, a fantastic course for a great price! I am looking forward to taking on my next one.
Teleisha Harley
Lovely course for people who want to know the basics and of sign language. It's has helped me to get more of an understanding and will greatly benefit me in my workplace. So easy to pick up and the videos were easy to understand. Would definitely recommend to anyone.
Chloe Hambly
Wow what an incredible insight for the start of anyone's journey in property. This course gives you so much information and there are tests and questions on each of the modules. The course is very easy to follow and well laid out. You can actually make notes on the pages of each module using the notes tab! I am very excited to say that I passed and I only spent one week on this course. I will print all the PDF information and keep it in a file with my certificate. I feel very confident for my future plans now I have completed this course.
Nichola Anderson
