Leadership Key Skills Bundle Certificate

Racism Awareness Course

Racism is a social, economic and ethical problem that has existed for several centuries. Although awareness is on the rise, and the overt, aggressive incidents are fewer in number, racism continues to exist in the UK. Minority groups and individuals belonging to different ethnicities face subtle, indirect racial discrimination in several ways.

Racial discrimination exists in schools and offices and affects diverse populations in many ways. It not only affects mental, emotional and physical wellbeing but also impacts other spheres of life.

As a nation, the UK stands to benefit greatly by harnessing the talents of ethnic minorities and ensuring that every individual is treated with respect and dignity. Whether it’s a tourist visiting Britain or an immigrant who has settled here, minority populations should be able to enjoy equal rights and opportunities.

What You Will Learn in This Course:

• What racism is, and how it manifests itself in different ways
• Common jargon and related terms that are often used to describe issues related to racism
• Legal acts and laws in the UK that are designed to combat racism
• How racism originated from colonial times and evolved into its present form
• The effects and types of racism
• Racism in schools and workplaces and steps to mitigate the problem

The Benefits of This Course:

• You can examine your own beliefs and attitudes about others
• You will be able to acknowledge the problem and become more alert to indications of it
• As a parent, you can train your child to develop an anti-racist attitude
• You will learn to treat people from other cultures with respect and dignity
• As a boss or manager, you can create a harmonious culture that promotes equal opportunities for every employee

Managing People Course

Your ability to manage people can make you a successful and empowering leader. People management skills allow you to nurture relationships with employees, team members, subordinates and superiors with different aspirations, backgrounds, experiences and goals. Most of us spend 8 hours or more at work each day, and it's very important to develop positive ways to interact with the people you work with. No matter what role you play in an organisation, people skills help you get the best out of everyone and help you balance human interactions with productivity and performance.

What You Will Learn:

• The meaning of people management and how people skills benefit an organisation and its employees
• The effects of poor people management in terms of productivity, performance, morale and employee retention
• Signs of poor people management in an organisation, including low morale, poor retention and high staff turnover
• People management skills, including fairness, adaptability, communication, respect and organisation
• Practical, useful and effective strategies to deal with difficult people at work
• How to create an inclusive environment and nurture relationships with employees from diverse backgrounds

The Benefits of This Course:

• You learn to communicate and interact in a responsive, positive way, instead of reacting impulsively
• You become more self-aware as a person, leader and employee and can relate better to others
• You are better equipped to handle difficult team members or employees in a more empowering manner
• As a leader, you learn to appreciate and celebrate differences in perspective, thinking and ideas
• You learn to see problems and situations from other people’s points of view
• Managing people effectively enables you to seek constructive ways to solve problems, get things done and foster collaboration among team members.

Body Language Diploma Course

This course on ‘Body Language’ is designed to help you understand the different aspects of body language so that you are able to use the information to your personal and professional advantage. In addition, you can also consider using the knowledge to train others in the understanding of body language. Actions truly speak louder than words and it is possible to convey volumes of meaning without uttering a single syllable in the process.

Body language is an intricate subject and detailed insights described in the course reveal the secrets of successful communication. Learning the nuances of body language can not only help you connect better with your co-workers, but can also help reduce conflict and improve your skills in negotiation as well as customer interactions.

In addition, becoming more aware of the subtle cues associated with gestures, expressions and position can also help us improve self-awareness. We become more aware of how our communications are perceived by others. As a result, we are more likely to enjoy more fulfilling and loving personal relationships with family members, friends and other loved ones. Paying attention to body language and gestures can help us discern between truthful and untruthful communications.

If you work or volunteer in a field that involves interaction with disabled or autistic individuals, interpretation of body language can help you forge closer and more understanding relationships with your students or patients.

What you will learn

The course offers information, insights and explanations regarding the following:

• The fundamentals of body language and its importance in our everyday lives in terms of business and personal relationships.
• The impact of cultural differences on the understanding and interpretation of body language.
• Understanding one’s own body language and the unspoken communication that we tend to convey through our gestures, postures and expressions.
• You will also be able to identify signs that indicate lying or concealing behaviours. This will help you further improve your ability to interact on a professional as well as personal level.
• As you learn to identify negative body language, you will gradually eliminate these gestures or posture. You will be able to adopt a more mindful attitude towards body language.
• Body language plays a crucial role when it comes to attending job interviews, negotiating a business deal or interacting with customers. The course will explain how to improve the likelihood of business or job success by using the correct body language.
• In addition to work situations, body language also plays an integral role in personal relationships and development. The course will describe different interpretations of body language and the impact on interpersonal communication.

Body language is often a decisive factor that determines the overall effect of communication in professional as well as personal situations. Research indicates that most of our communication is influenced by subtle body language signals compared to actual spoken words.

Benefits of the Body Language course

By completing the course on body language, you can expect the following benefits:

• Decrease the likelihood of conflicts that arise from misunderstanding others or being misunderstood.
• Look forward to becoming a more established and effective communicator.
• Improve your chances of business or job success.
• The ability to study from home, or anywhere with a convenient internet connection.
• Study at a pace that is comfortable for you. Since there is no time limit for this course, you will complete your studies, regardless of how long it takes you.
• The ability to easily manage modules and understand course structure.
• Convenient online support available while you train.
• A certified and recognised certificate upon successful course completion.

Operations Management Diploma Course

This course on Operations Management is an ideal choice for those looking to broaden their knowledge in the field of operations and equip themselves with the skills that they need to progress their career in this area. Split into ten comprehensive, intuitive and easy to follow modules, the course covers the full life cycle of the operations management process and provides you with a detailed understanding of the key disciplines in the sector.

The first module will provide you with an overarching general introduction to operations management and each subsequent module will focus on two or three specific areas, giving you all of the information and detail that you need to hit the ground running in the profession.

The course covers a good range of specific and technical operations information and also more general management principles with the aim of giving you a broad and all-encompassing knowledge in the field. The course is designed for anybody already working as an Operations Manager or anybody thinking of making a career move into the field. It is particularly useful for those who have previous experience within operations and are thinking of taking the next step into management.  However, the course has been specifically designed to require no previous knowledge of the sector.

What you will learn

This course covers these key areas in detail, plus much more:

• An introduction to operations management, including its purpose and key principles, as well as a brief history of the discipline and an examination of what successful operations management looks like.
• The key technical skills and personal attributes that you need to become a good Operations Manager and how to develop a career in the field.
• A definition of supply chain management and specific information relating to the sub-areas of purchasing and inventory.
• A further analysis of supply chain management, including the roles of product development, design, distribution and marketing.
• How to ensure good quality across the different phases of operations management, including quality standards and dealing with legal regulations.
• The parallels between operations management and project management, how to structure your own operations projects and the use of new project methodologies such as Six Sigma, lean production and continuous improvement.
• An overview of the different types of employment and worker statutes found in the operations sector, including the use of contractors and subcontractors.
• Effective methods of managing people, including employees, contractors and suppliers, and your legal responsibilities towards these parties.
• The financial aspect of operations management, including dealing with cost management and ways to reduce costs throughout the organisation, plus how to work with common financial documents such as budgets, balance sheets and asset registers.
• The importance of sustainability and environmentally friendly initiatives and how operations management can support this area.
• How to draw up a robust corporate social responsibility strategy for your organisation.
• Common reasons for disputes and ways to avoid and resolve conflict.

Benefits of taking the course

• The ability to study from home, or anywhere with a convenient internet connection.
• Study at a pace that is comfortable for you. Since there is no time limit for this course, you will complete your studies, regardless of how long it takes you.
• You can study training material on any device including computers, tablets, or mobile phones.
• The ability to easily manage modules and understand course structure.
• Convenient online support available while you train.
• The opportunity to access a comprehensive syllabus that will assist you in acquiring the knowledge necessary to fast track you in the process to becoming an Operations Manager.
• The opportunity to gain prospects while applying for work or other opportunities in the industry.
• A certified and recognised certificate upon successful course completion.
• An affordable pricing structure.

Organising and Chairing Meetings Certificate Course

Meetings are a key mode of communication in most organisations. They are used to share new ideas, pass on important news about the business, organise complex projects and more besides. Although the common stereotype of a meeting is that of a dull gathering in the office, they are extremely useful when overseen by a competent chairperson.

In this course, you will learn how to successfully arrange, oversee and chair meetings that enhance the performance of a business. You will learn how to keep the meeting on track and how to handle interpersonal tension or conflict.

You Will Learn:

• What constitutes a business meeting and why they are necessary
• The main types of meetings you might have to chair, including decision-making and consultation meetings
• The role of the chairperson in a meeting and how they can facilitate rather than dominate proceedings
• What makes a good meeting agenda and how they should be used during meetings

Benefits of Taking This Course:

• If you are responsible for chairing meetings as part of your job, you will benefit from the practical strategies in this course
• If you are responsible for taking minutes during meetings, this course will help you gain a broader appreciation of the context in which a meeting usually takes place
• This course will benefit anyone who needs to attend meetings but is unsure what to expect, as it provides an overview of how they are typically structured
• If you ever serve in a mediation role that requires diplomacy and tact, you will benefit from learning the communication skills outlined in this course

The course is broken down into 0 individual modules. Each module takes between 20 and 90 minutes on average to study. Although you are free to spend as much or as little time as you feel necessary on each module, simply log in and out of the course at your convenience.

You can study the course any time you like. Simply log in and out of the web based course as often as you require. The course is compatible with all computers, tablet devices and smart phones so you can even study while on the move!

Once you have completed all 0 modules there is a multiple choice test. The questions will be on a range of topics found within the 0 modules. The test, like the course, is online and can be taken a time and location of your choosing.

The pass mark for the test is 70%.

If you don’t pass the test first time you will get further opportunities to take the test again after extra study. There are no limits to the number of times you can take the test. All test retakes are included within the price of the course.

Once you have completed your test you can log in to your account and download/print your certificate any time you need it. If you would prefer us to post you a certificate to a UK address, there will be an admin charge of £10 (certificates sent internationally may cost more).

You can either use your Visa, MasterCard, American Express, Solo cards or PayPal account to pay for the online course. Our site uses the latest SSL encryption to ensure your safety. All payments are handled securely by PayPal.

You can begin the course immediately after your payment has been received. You will create your login details during the checkout process. We will also send you an email confirming your login details.

We estimate that the course will take about 35 hours to complete in total, plus an additional 30 minutes for the end of course test.

Once you have been awarded your certificate it is valid for life. The certificate does not expire or need renewing.