Questioning and Listening Techniques Certificate
Why you should study with us
Questioning and Listening Techniques Certificate
Questioning and listening skills are pivotal to effective communication and creating mutual understanding.
These vital communication tools are requisite for building effective working and personal relationships. Interpersonal communication skills are the foundation of business success and the most highly sought after employees are those who are able to capitalise on these abilities. Unfortunately, most people have no idea of the importance of communication skills in the workplace.
However, research has clearly demonstrated that the ability to accurately communicate requirements, express needs, give and receive feedback and listen with empathy builds confidence and charisma and propels personal development. Conversely, the costs of poor communication are astronomical from both a financial perspective and the cost to morale and productivity.
What You Will Learn
This course will guide you through the process of understanding and implementing these highly prized communication skills. You will learn:
- How to communicate more effectively with those around you and deepen your understanding of the causes and consequences of costly miscommunications.
- The hidden meanings buried in confusing communications and gain new insight into the emotional nature of expression.
- How to get the most from colleagues, employers and personal relationships.
- Effective questioning techniques.
- Techniques to enhance your understanding of the information you receive to ensure clarity and prevent ambiguity.
- How to facilitate effective and honest feedback without the emotional 'sting'.
- How to implement a personal action plan which will help you assess your skills and define strategies to enhance your strengths and build on your knowledge.
Benefits of Taking the Course
- Professionals can enhance their knowledge of effective communication and significantly improve their practical skills.
- Improve your ability to gather information, build relationships, communicate with people at all levels and understand both the logical and emotional facets of communication.
This course includes
24/7 Student Support
End of course certification
Lifetime access to your course
Compatible with modern devices
- Understand the significance of effective communication in the workplace and the cost of poor communication
- Comprehend the implications of intended meaning versus perceived meaning and learn how to prevent discrepancies
- Develop a thorough understanding of communication barriers and blocks and prevent them devaluing communication
- Identify communication styles and how they impact the nature and effectiveness of interpersonal communication
- Raise awareness of the significance of active and reflective listening and understand the difference between quality listening and merely 'hearing'
- Learn how to devote more mental processing capacity to the act of listening to enhance the quantity of data which can be processed
- Understand a variety of listening styles and discover how to apply them appropriately to various scenarios for maximum effectiveness
- Identify and prevent listening barriers which hamper efforts to actively listen, build rapport and connect with another person
- Discover the vital role questions play in our everyday communication and how they can be used to strategically gather information
- Understand how your questioning stance and intention impacts the way in which you ask for information and receive answers
- Identify specific questioning techniques and find out how they are best suited to specific occasions, people and information
- Comprehend the pool of question types that can be used to obtain the required information with the appropriate level of detail
- Discover the alarming lack of mutual understanding that is the result of many interpersonal communications and how it impacts individuals and businesses
- Learn how to best gather and confirm information using question funnels while checking and increasing receptivity
- Develop the ability to correctly understand and interpret unconscious hidden and dissonant emotions communicated linguistically and non-verbally
- Comprehend the significance of changes in body language and paralinguistics and how they can directly communicate emotional changes
- Understand how and why to enhance the skills you have learned and find opportunities to practice
- Delve into feedback that you have received and gain the confidence to ask for more!
- Comprehend how advanced skills could support your personal growth and communication effectiveness
- Discover communication strengths and weaknesses and empower development of key skills
ID: YDFT67YHJ
of achievement
This certificate is presented to
Your Name
For completing the
Questioning and Listening Techniques Certificate
on 21st November 2026
Selena Hurford
Selena Hurford
Course Tutor
Daniel Morgan
Daniel Morgan
Head of Academy
Anyone who has an interest in learning more about this subject matter is encouraged to take the course. There are no entry requirements to take the course.
The course is broken down into 5 individual modules. Each module takes between 20 and 90 minutes on average to study. Although you are free to spend as much or as little time as you feel necessary on each module, simply log in and out of the course at your convenience.
You can study the course any time you like. Simply log in and out of the web based course as often as you require. The course is compatible with all computers, tablet devices and smart phones so you can even study while on the move!
Once you have completed all 5 modules there is a multiple choice test. The questions will be on a range of topics found within the 5 modules. The test, like the course, is online and can be taken a time and location of your choosing.
The pass mark for the test is 70%.
If you don’t pass the test first time you will get further opportunities to take the test again after extra study. There are no limits to the number of times you can take the test. All test retakes are included within the price of the course.
You can either use your Visa, MasterCard, American Express, Solo cards or PayPal account to pay for the online course. Our site uses the latest SSL encryption to ensure your safety. All payments are handled securely by PayPal.
You can begin the course immediately after your payment has been received. You will create your login details during the checkout process. We will also send you an email confirming your login details.
We estimate that the course will take about 8 hours to complete in total, plus an additional 30 minutes for the end of course test.
Once you have been awarded your certificate it is valid for life. The certificate does not expire or need renewing.
This course has been such a great help in my new career path as a PA. When I was job hunting before, I was having no luck, however now I have interested daily for PA roles all because of my new qualification. Easy to use at my own pace. Thanks!
Natasha Brinn
I undertook the Data Protection Certificate course in May 2017. I found the course to have a very in depth amount of detail on Data Protection and the law and legislation around it. It also went into detail on the new Data Protection Act coming in 2018.
I would recommend this to anyone who is looking for a course with value for money and also to bulk up their knowledge and perhaps perusing a career in IT or security. The course is audited and comes with a certificate on completion which you are able to print yourself or have one sent out to you for a small fee.
Mason Malin
Really interesting and a good starting point for increasing my understanding and knowledge. Easy to access at any time, modules were nice and short so good bursts of information and easy to understand. I feel that I have gained knowledge that I can take forward within my current profession and apply my knowledge to get the best possible results for my organisation in all forms of media. Would recommend this course for anyone looking to start off in this career and looking to gain solid background information to take you forward. You have the flexibility to learn in your own time and take it at your own pace which is great when you are already working full time.
Sophie Graham
Easy to use! Fantastic! It has massively helped me whilst I have been working in Human Resources.
I couldn't ask for anything better.
I can't wait to start another course with you! Definitely worth every penny and I would highly recommend I was also able to brush up on my excel knowledge too which is really imperative in my role.
Before I started the course I had little knowledge on how to use Excel I am now a Excel wiz! Such a fantastic course I would recommend it to anyone working in HR or looking to get into HR
Eva Stenson
This is a fantastic course! I really enjoyed it. The most useful module is about working with autistic children. There are lots of tips how to deal with autistic behaviour!
This course really helps me in my work as a support for the 4-old autistic boy in a nursery. Every day I use an imaginative role play to develop his social skills. It really works! This course also increases my knowledge about autism and other related conditions.
Thanks to all modules I could increase my English terminology about autism as well (I am Polish). I can recommend this course to all people who are interested in autism! Thank you very much for this course.
Monika Dudek
This course was a good introduction to payroll and the content was easy to read and well set out. I would recommend this course to anyone that would like to start out in payroll.
Mark McAuliffe
Questioning and Listening Techniques Certificate
Questioning and listening skills are pivotal to effective communication and creating mutual understanding.
These vital communication tools are requisite for building effective working and personal relationships. Interpersonal communication skills are the foundation of business success and the most highly sought after employees are those who are able to capitalise on these abilities. Unfortunately, most people have no idea of the importance of communication skills in the workplace.
However, research has clearly demonstrated that the ability to accurately communicate requirements, express needs, give and receive feedback and listen with empathy builds confidence and charisma and propels personal development. Conversely, the costs of poor communication are astronomical from both a financial perspective and the cost to morale and productivity.
What You Will Learn
This course will guide you through the process of understanding and implementing these highly prized communication skills. You will learn:
- How to communicate more effectively with those around you and deepen your understanding of the causes and consequences of costly miscommunications.
- The hidden meanings buried in confusing communications and gain new insight into the emotional nature of expression.
- How to get the most from colleagues, employers and personal relationships.
- Effective questioning techniques.
- Techniques to enhance your understanding of the information you receive to ensure clarity and prevent ambiguity.
- How to facilitate effective and honest feedback without the emotional 'sting'.
- How to implement a personal action plan which will help you assess your skills and define strategies to enhance your strengths and build on your knowledge.
Benefits of Taking the Course
- Professionals can enhance their knowledge of effective communication and significantly improve their practical skills.
- Improve your ability to gather information, build relationships, communicate with people at all levels and understand both the logical and emotional facets of communication.
This course includes
24/7 Student Support
End of course certification
Lifetime access to your course
Compatible with modern devices
- Understand the significance of effective communication in the workplace and the cost of poor communication
- Comprehend the implications of intended meaning versus perceived meaning and learn how to prevent discrepancies
- Develop a thorough understanding of communication barriers and blocks and prevent them devaluing communication
- Identify communication styles and how they impact the nature and effectiveness of interpersonal communication
- Raise awareness of the significance of active and reflective listening and understand the difference between quality listening and merely 'hearing'
- Learn how to devote more mental processing capacity to the act of listening to enhance the quantity of data which can be processed
- Understand a variety of listening styles and discover how to apply them appropriately to various scenarios for maximum effectiveness
- Identify and prevent listening barriers which hamper efforts to actively listen, build rapport and connect with another person
- Discover the vital role questions play in our everyday communication and how they can be used to strategically gather information
- Understand how your questioning stance and intention impacts the way in which you ask for information and receive answers
- Identify specific questioning techniques and find out how they are best suited to specific occasions, people and information
- Comprehend the pool of question types that can be used to obtain the required information with the appropriate level of detail
- Discover the alarming lack of mutual understanding that is the result of many interpersonal communications and how it impacts individuals and businesses
- Learn how to best gather and confirm information using question funnels while checking and increasing receptivity
- Develop the ability to correctly understand and interpret unconscious hidden and dissonant emotions communicated linguistically and non-verbally
- Comprehend the significance of changes in body language and paralinguistics and how they can directly communicate emotional changes
- Understand how and why to enhance the skills you have learned and find opportunities to practice
- Delve into feedback that you have received and gain the confidence to ask for more!
- Comprehend how advanced skills could support your personal growth and communication effectiveness
- Discover communication strengths and weaknesses and empower development of key skills
ID: YDFT67YHJ
of achievement
This certificate is presented to
Your Name
For completing the
Questioning and Listening Techniques Certificate
on 21st November 2026
Selena Hurford
Selena Hurford
Course Tutor
Daniel Morgan
Daniel Morgan
Head of Academy
Anyone who has an interest in learning more about this subject matter is encouraged to take the course. There are no entry requirements to take the course.
The course is broken down into 5 individual modules. Each module takes between 20 and 90 minutes on average to study. Although you are free to spend as much or as little time as you feel necessary on each module, simply log in and out of the course at your convenience.
You can study the course any time you like. Simply log in and out of the web based course as often as you require. The course is compatible with all computers, tablet devices and smart phones so you can even study while on the move!
Once you have completed all 5 modules there is a multiple choice test. The questions will be on a range of topics found within the 5 modules. The test, like the course, is online and can be taken a time and location of your choosing.
The pass mark for the test is 70%.
If you don’t pass the test first time you will get further opportunities to take the test again after extra study. There are no limits to the number of times you can take the test. All test retakes are included within the price of the course.
You can either use your Visa, MasterCard, American Express, Solo cards or PayPal account to pay for the online course. Our site uses the latest SSL encryption to ensure your safety. All payments are handled securely by PayPal.
You can begin the course immediately after your payment has been received. You will create your login details during the checkout process. We will also send you an email confirming your login details.
We estimate that the course will take about 8 hours to complete in total, plus an additional 30 minutes for the end of course test.
Once you have been awarded your certificate it is valid for life. The certificate does not expire or need renewing.
This course has been such a great help in my new career path as a PA. When I was job hunting before, I was having no luck, however now I have interested daily for PA roles all because of my new qualification. Easy to use at my own pace. Thanks!
Natasha Brinn
I undertook the Data Protection Certificate course in May 2017. I found the course to have a very in depth amount of detail on Data Protection and the law and legislation around it. It also went into detail on the new Data Protection Act coming in 2018.
I would recommend this to anyone who is looking for a course with value for money and also to bulk up their knowledge and perhaps perusing a career in IT or security. The course is audited and comes with a certificate on completion which you are able to print yourself or have one sent out to you for a small fee.
Mason Malin
Really interesting and a good starting point for increasing my understanding and knowledge. Easy to access at any time, modules were nice and short so good bursts of information and easy to understand. I feel that I have gained knowledge that I can take forward within my current profession and apply my knowledge to get the best possible results for my organisation in all forms of media. Would recommend this course for anyone looking to start off in this career and looking to gain solid background information to take you forward. You have the flexibility to learn in your own time and take it at your own pace which is great when you are already working full time.
Sophie Graham
Easy to use! Fantastic! It has massively helped me whilst I have been working in Human Resources.
I couldn't ask for anything better.
I can't wait to start another course with you! Definitely worth every penny and I would highly recommend I was also able to brush up on my excel knowledge too which is really imperative in my role.
Before I started the course I had little knowledge on how to use Excel I am now a Excel wiz! Such a fantastic course I would recommend it to anyone working in HR or looking to get into HR
Eva Stenson
This is a fantastic course! I really enjoyed it. The most useful module is about working with autistic children. There are lots of tips how to deal with autistic behaviour!
This course really helps me in my work as a support for the 4-old autistic boy in a nursery. Every day I use an imaginative role play to develop his social skills. It really works! This course also increases my knowledge about autism and other related conditions.
Thanks to all modules I could increase my English terminology about autism as well (I am Polish). I can recommend this course to all people who are interested in autism! Thank you very much for this course.
Monika Dudek
This course was a good introduction to payroll and the content was easy to read and well set out. I would recommend this course to anyone that would like to start out in payroll.
Mark McAuliffe
Why you should study with us
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Wow what an incredible insight for the start of anyone's journey in property. This course gives you so much information and there are tests and questions on each of the modules. The course is very easy to follow and well laid out. You can actually make notes on the pages of each module using the notes tab! I am very excited to say that I passed and I only spent one week on this course. I will print all the PDF information and keep it in a file with my certificate. I feel very confident for my future plans now I have completed this course.
Nichola Anderson
Omg im so excited, over joyed and all the good stuff that comes to mind! Wonderful experience doing lessons with New Skills Academy. I look foward to doing more courses with them. I hope this will encourage others to come on board and refresh your minds or to learn something new, it's a win win situation. I want to thank New Skills Academy so much for making this as simple as possible for me.
Shari Anderson
I found this course incredibly useful, as it provided me with practical knowledge which I can implement in my role as a Support Worker. The videos were clear and concise, and the downloadable worksheets reinforced what I had learned as I was able to put pen to paper. Overall, a fantastic course for a great price! I am looking forward to taking on my next one.
Teleisha Harley
Very interesting and helpful course. I ve learned a lot of interesting things about make up and the tutorials were very helpful and easy to understand. I really reccomend this course for everyone who is passionate about make up and wish to develop their skills and make a career from their hobby.
Nicoleta Lucaci
Lovely course for people who want to know the basics and of sign language. It's has helped me to get more of an understanding and will greatly benefit me in my workplace. So easy to pick up and the videos were easy to understand. Would definitely recommend to anyone.
Chloe Hambly
Fantastic course! Well-presented and challenging with frequent assessments. I feel a serious sense of accomplishment having not studied for over 30 years! Videos that accompany each module are carefully thought out and informative. Am so impressed with this course, have now signed up for 3 other courses and recommending New Skills Academy to everyone!
Marva Hudson
The course was clearly set out with helpful end of week tests which built my knowledge. Being dyslexic I found the course was set out in an easy to understand way. I was able to pass the test on my first attempt. The downloaded pdf are a useful resource that you can keep forever. Looking forward to the next course
Ross Dunsten
Yet another well laid out course. This is my 3rd course so far with New Skills Academy.
More than likely will be back for another one soon. This course was enjoyable to do, and I learnt a lot and passed first try. My certificate will be up on the wall soon.
Rob Coops
