Questioning and Listening Techniques Certification
Why you should study with us
Questioning and Listening Techniques Certification
Questioning and listening skills are pivotal to effective communication and creating mutual understanding.
These vital communication tools are requisite for building effective working and personal relationships. Interpersonal communication skills are the foundation of business success and the most highly sought after employees are those who are able to capitalise on these abilities. Unfortunately, most people have no idea of the importance of communication skills in the workplace.
However, research has clearly demonstrated that the ability to accurately communicate requirements, express needs, give and receive feedback and listen with empathy builds confidence and charisma and propels personal development. Conversely, the costs of poor communication are astronomical from both a financial perspective and the cost to morale and productivity.
What You Will Learn
This course will guide you through the process of understanding and implementing these highly prized communication skills. You will learn:
- How to communicate more effectively with those around you and deepen your understanding of the causes and consequences of costly miscommunications.
- The hidden meanings buried in confusing communications and gain new insight into the emotional nature of expression.
- How to get the most from colleagues, employers and personal relationships.
- Effective questioning techniques.
- Techniques to enhance your understanding of the information you receive to ensure clarity and prevent ambiguity.
- How to facilitate effective and honest feedback without the emotional 'sting'.
- How to implement a personal action plan which will help you assess your skills and define strategies to enhance your strengths and build on your knowledge.
Benefits of Taking the Course
- Professionals can enhance their knowledge of effective communication and significantly improve their practical skills.
- Improve your ability to gather information, build relationships, communicate with people at all levels and understand both the logical and emotional facets of communication.
This course includes
24/7 Student Support
End of course certification
Lifetime access to your course
Compatible with modern devices
- Understand the significance of effective communication in the workplace and the cost of poor communication
- Comprehend the implications of intended meaning versus perceived meaning and learn how to prevent discrepancies
- Develop a thorough understanding of communication barriers and blocks and prevent them devaluing communication
- Identify communication styles and how they impact the nature and effectiveness of interpersonal communication
- Raise awareness of the significance of active and reflective listening and understand the difference between quality listening and merely 'hearing'
- Learn how to devote more mental processing capacity to the act of listening to enhance the quantity of data which can be processed
- Understand a variety of listening styles and discover how to apply them appropriately to various scenarios for maximum effectiveness
- Identify and prevent listening barriers which hamper efforts to actively listen, build rapport and connect with another person
- Discover the vital role questions play in our everyday communication and how they can be used to strategically gather information
- Understand how your questioning stance and intention impacts the way in which you ask for information and receive answers
- Identify specific questioning techniques and find out how they are best suited to specific occasions, people and information
- Comprehend the pool of question types that can be used to obtain the required information with the appropriate level of detail
- Discover the alarming lack of mutual understanding that is the result of many interpersonal communications and how it impacts individuals and businesses
- Learn how to best gather and confirm information using question funnels while checking and increasing receptivity
- Develop the ability to correctly understand and interpret unconscious hidden and dissonant emotions communicated linguistically and non-verbally
- Comprehend the significance of changes in body language and paralinguistics and how they can directly communicate emotional changes
- Understand how and why to enhance the skills you have learned and find opportunities to practice
- Delve into feedback that you have received and gain the confidence to ask for more!
- Comprehend how advanced skills could support your personal growth and communication effectiveness
- Discover communication strengths and weaknesses and empower development of key skills
ID: YDFT67YHJ
of achievement
This certificate is presented to
Your Name
For completing the
Questioning and Listening Techniques Certification
on 21st November 2025
Selena Hurford
Selena Hurford
Course Tutor
Daniel Morgan
Daniel Morgan
Head of Academy
Anyone who has an interest in learning more about this subject matter is encouraged to take the course. There are no entry requirements to take the course.
The course is broken down into 5 individual modules. Each module takes between 20 and 90 minutes on average to study. Although you are free to spend as much or as little time as you feel necessary on each module, simply log in and out of the course at your convenience.
You can study the course any time you like. Simply log in and out of the web based course as often as you require. The course is compatible with all computers, tablet devices and smart phones so you can even study while on the move!
Once you have completed all 5 modules there is a multiple choice test. The questions will be on a range of topics found within the 5 modules. The test, like the course, is online and can be taken a time and location of your choosing.
The pass mark for the test is 70%.
If you don’t pass the test first time you will get further opportunities to take the test again after extra study. There are no limits to the number of times you can take the test. All test retakes are included within the price of the course.
You can either use your Visa, MasterCard, American Express, Solo cards or PayPal account to pay for the online course. Our site uses the latest SSL encryption to ensure your safety. All payments are handled securely by PayPal.
You can begin the course immediately after your payment has been received. You will create your login details during the checkout process. We will also send you an email confirming your login details.
We estimate that the course will take about 8 hours to complete in total, plus an additional 30 minutes for the end of course test.
Once you have been awarded your certificate it is valid for life. The certificate does not expire or need renewing.
Great insight into Fraud. Having only dealt with certain areas of fraud such as insurance fraud I am finding this course to be a great help to increase my knowledge and understanding of other types of fraud and areas/industries affected.
Hopefully this will help me to look at pursuing jobs that I would not have the confidence to apply for due to lack of knowledge or understanding.
Mohammad Akhtar
I loved every aspect of this online digital marketing course. The modules were well constructed and offered up a wealth of information on the subject.
I found myself learning many new things, such as the best practices for implementing an online marketing campaign, whether through social media, email marketing, or otherwise.
Passing this course has gone a long way to helping me with my online business routine.
I sought to improve my efforts at marketing my work and now, thanks to New Skills Academy, I’ve been able to. Thank you so much to New Skills Academy for this amazing course.
Daccari Mitchell
I love the course very straight forward. Would love to know if there are any more courses available like this for advancement. Everything is clearly explained and if you get in trouble there is a helpline you can call. There should be more courses like this available online to benefit those people that want to go to work in their chosen field but are unable to pay for a program at college or else where. Well done and thank you for allowing me to pursue my interest and hopefully a career at the end of my studying.
Jo Debbage-lodge
I personally loved this course because I'm planning my own wedding for 2018 but wanted to know so much more about the topic. I found out so much more than my own personal knowledge and walked away feeling much more confident with small details I would have never even thought about.
I would recommend this course to anyone planning their wedding, or helping a friend plan their wedding or wanting to start their own wedding planning business - each module is so informative that you don't feel that you haven't learned all that you need to know to hit the floor running.
There are 24 modules to complete in this course and each module is so helpful and easy to understand, I was not left with one question due to how full of detail and how well presented the module and course is. Definitely give this course a go to broaden your qualifications and knowledge!
Thank you
Fiona Requadt
The course is full of interesting and useful information to know more about garden design and maintenance.
All the modules are easy to understand and gave me strong basics and confidence to start my own garden design business. Also I found the course very interactive, with images to illustrate the modules, garden design plans examples... so I could really visualise what was meant in each module.
Considering the online aspect, I found the website very easy to use and I appreciated the fact that I could keep a trace of my course by downloading the modules on my own laptop.
Laurie Bednarczuk
I did not realise how in depth make up actually was until I actually began the course.
I found the course material very beneficial and it gave me an understanding of how to use all aspects of make up.The videos are extremely helpful and the tutor on them is very precise and clear.
I am exceedingly happy I took this course and it has put me in place for the perfect start. Highly recommend thank you skill academy for giving me the opportunity to better my self at my own pace. The hints and tips are ideal to make notes of xx
Sophie Watson
Questioning and Listening Techniques Certification
Questioning and listening skills are pivotal to effective communication and creating mutual understanding.
These vital communication tools are requisite for building effective working and personal relationships. Interpersonal communication skills are the foundation of business success and the most highly sought after employees are those who are able to capitalise on these abilities. Unfortunately, most people have no idea of the importance of communication skills in the workplace.
However, research has clearly demonstrated that the ability to accurately communicate requirements, express needs, give and receive feedback and listen with empathy builds confidence and charisma and propels personal development. Conversely, the costs of poor communication are astronomical from both a financial perspective and the cost to morale and productivity.
What You Will Learn
This course will guide you through the process of understanding and implementing these highly prized communication skills. You will learn:
- How to communicate more effectively with those around you and deepen your understanding of the causes and consequences of costly miscommunications.
- The hidden meanings buried in confusing communications and gain new insight into the emotional nature of expression.
- How to get the most from colleagues, employers and personal relationships.
- Effective questioning techniques.
- Techniques to enhance your understanding of the information you receive to ensure clarity and prevent ambiguity.
- How to facilitate effective and honest feedback without the emotional 'sting'.
- How to implement a personal action plan which will help you assess your skills and define strategies to enhance your strengths and build on your knowledge.
Benefits of Taking the Course
- Professionals can enhance their knowledge of effective communication and significantly improve their practical skills.
- Improve your ability to gather information, build relationships, communicate with people at all levels and understand both the logical and emotional facets of communication.
This course includes
24/7 Student Support
End of course certification
Lifetime access to your course
Compatible with modern devices
- Understand the significance of effective communication in the workplace and the cost of poor communication
- Comprehend the implications of intended meaning versus perceived meaning and learn how to prevent discrepancies
- Develop a thorough understanding of communication barriers and blocks and prevent them devaluing communication
- Identify communication styles and how they impact the nature and effectiveness of interpersonal communication
- Raise awareness of the significance of active and reflective listening and understand the difference between quality listening and merely 'hearing'
- Learn how to devote more mental processing capacity to the act of listening to enhance the quantity of data which can be processed
- Understand a variety of listening styles and discover how to apply them appropriately to various scenarios for maximum effectiveness
- Identify and prevent listening barriers which hamper efforts to actively listen, build rapport and connect with another person
- Discover the vital role questions play in our everyday communication and how they can be used to strategically gather information
- Understand how your questioning stance and intention impacts the way in which you ask for information and receive answers
- Identify specific questioning techniques and find out how they are best suited to specific occasions, people and information
- Comprehend the pool of question types that can be used to obtain the required information with the appropriate level of detail
- Discover the alarming lack of mutual understanding that is the result of many interpersonal communications and how it impacts individuals and businesses
- Learn how to best gather and confirm information using question funnels while checking and increasing receptivity
- Develop the ability to correctly understand and interpret unconscious hidden and dissonant emotions communicated linguistically and non-verbally
- Comprehend the significance of changes in body language and paralinguistics and how they can directly communicate emotional changes
- Understand how and why to enhance the skills you have learned and find opportunities to practice
- Delve into feedback that you have received and gain the confidence to ask for more!
- Comprehend how advanced skills could support your personal growth and communication effectiveness
- Discover communication strengths and weaknesses and empower development of key skills
ID: YDFT67YHJ
of achievement
This certificate is presented to
Your Name
For completing the
Questioning and Listening Techniques Certification
on 21st November 2025
Selena Hurford
Selena Hurford
Course Tutor
Daniel Morgan
Daniel Morgan
Head of Academy
Anyone who has an interest in learning more about this subject matter is encouraged to take the course. There are no entry requirements to take the course.
The course is broken down into 5 individual modules. Each module takes between 20 and 90 minutes on average to study. Although you are free to spend as much or as little time as you feel necessary on each module, simply log in and out of the course at your convenience.
You can study the course any time you like. Simply log in and out of the web based course as often as you require. The course is compatible with all computers, tablet devices and smart phones so you can even study while on the move!
Once you have completed all 5 modules there is a multiple choice test. The questions will be on a range of topics found within the 5 modules. The test, like the course, is online and can be taken a time and location of your choosing.
The pass mark for the test is 70%.
If you don’t pass the test first time you will get further opportunities to take the test again after extra study. There are no limits to the number of times you can take the test. All test retakes are included within the price of the course.
You can either use your Visa, MasterCard, American Express, Solo cards or PayPal account to pay for the online course. Our site uses the latest SSL encryption to ensure your safety. All payments are handled securely by PayPal.
You can begin the course immediately after your payment has been received. You will create your login details during the checkout process. We will also send you an email confirming your login details.
We estimate that the course will take about 8 hours to complete in total, plus an additional 30 minutes for the end of course test.
Once you have been awarded your certificate it is valid for life. The certificate does not expire or need renewing.
Great insight into Fraud. Having only dealt with certain areas of fraud such as insurance fraud I am finding this course to be a great help to increase my knowledge and understanding of other types of fraud and areas/industries affected.
Hopefully this will help me to look at pursuing jobs that I would not have the confidence to apply for due to lack of knowledge or understanding.
Mohammad Akhtar
I loved every aspect of this online digital marketing course. The modules were well constructed and offered up a wealth of information on the subject.
I found myself learning many new things, such as the best practices for implementing an online marketing campaign, whether through social media, email marketing, or otherwise.
Passing this course has gone a long way to helping me with my online business routine.
I sought to improve my efforts at marketing my work and now, thanks to New Skills Academy, I’ve been able to. Thank you so much to New Skills Academy for this amazing course.
Daccari Mitchell
I love the course very straight forward. Would love to know if there are any more courses available like this for advancement. Everything is clearly explained and if you get in trouble there is a helpline you can call. There should be more courses like this available online to benefit those people that want to go to work in their chosen field but are unable to pay for a program at college or else where. Well done and thank you for allowing me to pursue my interest and hopefully a career at the end of my studying.
Jo Debbage-lodge
I personally loved this course because I'm planning my own wedding for 2018 but wanted to know so much more about the topic. I found out so much more than my own personal knowledge and walked away feeling much more confident with small details I would have never even thought about.
I would recommend this course to anyone planning their wedding, or helping a friend plan their wedding or wanting to start their own wedding planning business - each module is so informative that you don't feel that you haven't learned all that you need to know to hit the floor running.
There are 24 modules to complete in this course and each module is so helpful and easy to understand, I was not left with one question due to how full of detail and how well presented the module and course is. Definitely give this course a go to broaden your qualifications and knowledge!
Thank you
Fiona Requadt
The course is full of interesting and useful information to know more about garden design and maintenance.
All the modules are easy to understand and gave me strong basics and confidence to start my own garden design business. Also I found the course very interactive, with images to illustrate the modules, garden design plans examples... so I could really visualise what was meant in each module.
Considering the online aspect, I found the website very easy to use and I appreciated the fact that I could keep a trace of my course by downloading the modules on my own laptop.
Laurie Bednarczuk
I did not realise how in depth make up actually was until I actually began the course.
I found the course material very beneficial and it gave me an understanding of how to use all aspects of make up.The videos are extremely helpful and the tutor on them is very precise and clear.
I am exceedingly happy I took this course and it has put me in place for the perfect start. Highly recommend thank you skill academy for giving me the opportunity to better my self at my own pace. The hints and tips are ideal to make notes of xx
Sophie Watson
Why you should study with us
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The course was clearly set out with helpful end of week tests which built my knowledge. Being dyslexic I found the course was set out in an easy to understand way. I was able to pass the test on my first attempt. The downloaded pdf are a useful resource that you can keep forever. Looking forward to the next course
Ross Dunsten
Yet another well laid out course. This is my 3rd course so far with New Skills Academy.
More than likely will be back for another one soon. This course was enjoyable to do, and I learnt a lot and passed first try. My certificate will be up on the wall soon.
Rob Coops
This course is a great way to brush up on my rusty excel skills, I recommend this course to anyone looking for something to do during lockdown, it's easy to use and talks you through each stage step by step. It has given me the confidence I need to further my career.
Georgia Darke
It was an eye opening course that was flexible and easy to access. I was able to complete it from the comfort of my own home whilst also having the tasks to complete which enabled me to check my knowledge. I know feel much more confident in my field of work and really enjoyed doing it.
Ellie Clarke
Fantastic course! Well-presented and challenging with frequent assessments. I feel a serious sense of accomplishment having not studied for over 30 years! Videos that accompany each module are carefully thought out and informative. Am so impressed with this course, have now signed up for 3 other courses and recommending New Skills Academy to everyone!
Marva Hudson
Excellent course, well explained and easy to understand. The course can be done at my own pace and is available on various devices. The layout of the course was excellent and the notes options is very good. The content is perfect and well structured, making it easy to understand and follow. I will definitely be taking more courses in the future.
Luis Costa
Very interesting and helpful course. I ve learned a lot of interesting things about make up and the tutorials were very helpful and easy to understand. I really reccomend this course for everyone who is passionate about make up and wish to develop their skills and make a career from their hobby.
Nicoleta Lucaci
This is a great course for any level of knowledge. Very easy to navigate, great practical tasks and explanations are very clear. You can revise any module with no problem. The test wasn’t too hard if you completed every module. It may be handy to make some notes before you start. Overall I'm very happy with my choice. Thank you New skills for my New skills :)
Julia Bobkova
