Complaints Handling Certificate

Complaints Handling Course

It is a popular idea that bad news spreads faster than good news.

When a customer encounters a bad service, such a person is most likely to tell ten other people about their bad experiences. Hence, the need for proper complaints handling as a recovery process.

Proper complaints handling allows for a second chance to put things right for your customers. In most cases, the customer is key, and losing one could result in you losing many more. You are expected to carefully listen to the customer, admit your faults, accept responsibility, apologise to them and try to resolve their issues. However, whatever is done to resolve such issues should be acceptable within your company guidelines and policies.

It is imperative to see complaints as opportunities, in order to make customers feel better about your products and services and also generate repeat business.

Another thing to note is that, when complaints are not handled properly, it could make or break your business. In order to avoid this, this course will guide you towards better complaints handling procedures.

You Will Learn About:

  • Why complaint handling is good for business
  • The effects of complaint handling on customer satisfaction
  • How to effectively handle customer complaints
  • The importance of proper complaints handling

Benefits of Taking This Course Include:

  • Learning about more effective ways in which to handle complaints
  • Understanding that failure to properly handle customer complaints may cause customers to boycott your company
  • Understanding the lengths that you can go to in order to please your customers

This course includes

24/7 Student Support

End of course certification

Lifetime access to your course

Compatible with modern devices

PLUS - Access to the exclusive New Skills Academy Study Group!
ID: YDFT67YHJ
certificate

of achievement

This certificate is presented to

Your Name

NSA

For completing the

Complaints Handling Certificate

on 21st November 2026

Selena Hurford

Selena Hurford

Course Tutor

cpd

Daniel Morgan

Daniel Morgan

Head of Academy

Certificate Example

Anyone who has an interest in learning more about this subject matter is encouraged to take the course. There are no entry requirements to take the course.

The course is broken down into 1 individual modules. Each module takes between 20 and 90 minutes on average to study. Although you are free to spend as much or as little time as you feel necessary on each module, simply log in and out of the course at your convenience.

You can study the course any time you like. Simply log in and out of the web based course as often as you require. The course is compatible with all computers, tablet devices and smart phones so you can even study while on the move!

Once you have completed all 1 modules there is a multiple choice test. The questions will be on a range of topics found within the 1 modules. The test, like the course, is online and can be taken a time and location of your choosing.

The pass mark for the test is 70%.

If you don’t pass the test first time you will get further opportunities to take the test again after extra study. There are no limits to the number of times you can take the test. All test retakes are included within the price of the course.

You can either use your Visa, MasterCard, American Express, Solo cards or PayPal account to pay for the online course. Our site uses the latest SSL encryption to ensure your safety. All payments are handled securely by PayPal.

You can begin the course immediately after your payment has been received. You will create your login details during the checkout process. We will also send you an email confirming your login details.

We estimate that the course will take about 0.75 hours to complete in total, plus an additional 30 minutes for the end of course test.

Once you have been awarded your certificate it is valid for life. The certificate does not expire or need renewing.

I found the course straight forward and easy to follow.

It’s given me a great understanding of first aid procedures and has outlined some important aspects of looking after pets in general. It paid particular attention to the description of the CPR procedure. I will come in very useful.

The multi choice test at the end is easy to complete and I found the worksheets at the end of each module very helpful to outline the important aspects.
I look forward to completing many more courses on offer to help progress my new dog walking and pet care business.

Thank you.

Georgina Batty

Very well organised via Modules. It was extremely helpful. I learned a lot of new and interesting things.
I especially liked those modules with 'homework' at the end. It might be better if every module has some extra tasks for practice.

Darina Kostadinova

Having recently started a role in the payroll department I felt I needed to gain knowledge from as many sources as possible.

I found this course to be thorough, easy to understand and the website easy to navigate. It gave me a much greater understanding of payroll systems, the legal obligations of an employer and HMRC guidelines.

I would thoroughly recommend this course to anyone starting out or wanting to progress in a payroll role.

Wendy Spencer

I've just completed the Level 3 Admin & PA Diploma!

I found the course informative and user friendly to navigate. I had the chance to refresh the skills I already possessed and it introduced me to new ideas and information. It was a good opportunity for me to update my skill set.

A very useful course with the topics very well presented and easy to read and follow. I was able to easily slot the course into my schedule and enjoyed setting time aside to work my way through. I would definitely recommend this course to those wishing to learn something new and for those wishing to sharpen up on previous knowledge.

Jenny McConnell

Amazing course, easy to understand and very straight forward. It gives you a chance to review previous modules, also you are able to take notes and save them in your course profile, where you can check them at any time.

Along with the course, you get rewards for completing your course modules. It opens the door to a chance of doing something you like or changing your career, also for people that just want to get new skills in different areas.

Do it at your own pace from your own home, I usually do it on my days off. Totally worth it, I recommend it.

Sara Correia

This course is very comprehensive. It is packed full of very helpful information to aid the Teaching assistant to use his or her skills and knowledge to the full.

If this course is being taken by those who have no knowledge of being a TA, then in my honest opinion they would certainly know about the role when they finish.

I do like the online tests at the end. It does make you think and definitely reinforces what material has just been read. It is also an incentive when seeing a 'grade' to realise how much has been taken in thus encouraging enthusiasm to proceed to the next module.

In all I would say that this course is certainly worth doing, I'm enjoying it and what it has to offer.

Samantha Morgans

Duration:
0.75 hours

Access:
Lifetime Access

Approved by:
CPD

Learning Type:


Text based modules  Images  Video learning 

Cost:
$25.00

Complaints Handling Course

It is a popular idea that bad news spreads faster than good news.

When a customer encounters a bad service, such a person is most likely to tell ten other people about their bad experiences. Hence, the need for proper complaints handling as a recovery process.

Proper complaints handling allows for a second chance to put things right for your customers. In most cases, the customer is key, and losing one could result in you losing many more. You are expected to carefully listen to the customer, admit your faults, accept responsibility, apologise to them and try to resolve their issues. However, whatever is done to resolve such issues should be acceptable within your company guidelines and policies.

It is imperative to see complaints as opportunities, in order to make customers feel better about your products and services and also generate repeat business.

Another thing to note is that, when complaints are not handled properly, it could make or break your business. In order to avoid this, this course will guide you towards better complaints handling procedures.

You Will Learn About:

  • Why complaint handling is good for business
  • The effects of complaint handling on customer satisfaction
  • How to effectively handle customer complaints
  • The importance of proper complaints handling

Benefits of Taking This Course Include:

  • Learning about more effective ways in which to handle complaints
  • Understanding that failure to properly handle customer complaints may cause customers to boycott your company
  • Understanding the lengths that you can go to in order to please your customers

This course includes

24/7 Student Support

End of course certification

Lifetime access to your course

Compatible with modern devices

PLUS - Access to the exclusive New Skills Academy Study Group!
ID: YDFT67YHJ
certificate

of achievement

This certificate is presented to

Your Name

NSA

For completing the

Complaints Handling Certificate

on 21st November 2026

Selena Hurford

Selena Hurford

Course Tutor

cpd

Daniel Morgan

Daniel Morgan

Head of Academy

Certificate Example

Anyone who has an interest in learning more about this subject matter is encouraged to take the course. There are no entry requirements to take the course.

The course is broken down into 1 individual modules. Each module takes between 20 and 90 minutes on average to study. Although you are free to spend as much or as little time as you feel necessary on each module, simply log in and out of the course at your convenience.

You can study the course any time you like. Simply log in and out of the web based course as often as you require. The course is compatible with all computers, tablet devices and smart phones so you can even study while on the move!

Once you have completed all 1 modules there is a multiple choice test. The questions will be on a range of topics found within the 1 modules. The test, like the course, is online and can be taken a time and location of your choosing.

The pass mark for the test is 70%.

If you don’t pass the test first time you will get further opportunities to take the test again after extra study. There are no limits to the number of times you can take the test. All test retakes are included within the price of the course.

You can either use your Visa, MasterCard, American Express, Solo cards or PayPal account to pay for the online course. Our site uses the latest SSL encryption to ensure your safety. All payments are handled securely by PayPal.

You can begin the course immediately after your payment has been received. You will create your login details during the checkout process. We will also send you an email confirming your login details.

We estimate that the course will take about 0.75 hours to complete in total, plus an additional 30 minutes for the end of course test.

Once you have been awarded your certificate it is valid for life. The certificate does not expire or need renewing.

I found the course straight forward and easy to follow.

It’s given me a great understanding of first aid procedures and has outlined some important aspects of looking after pets in general. It paid particular attention to the description of the CPR procedure. I will come in very useful.

The multi choice test at the end is easy to complete and I found the worksheets at the end of each module very helpful to outline the important aspects.
I look forward to completing many more courses on offer to help progress my new dog walking and pet care business.

Thank you.

Georgina Batty

Very well organised via Modules. It was extremely helpful. I learned a lot of new and interesting things.
I especially liked those modules with 'homework' at the end. It might be better if every module has some extra tasks for practice.

Darina Kostadinova

Having recently started a role in the payroll department I felt I needed to gain knowledge from as many sources as possible.

I found this course to be thorough, easy to understand and the website easy to navigate. It gave me a much greater understanding of payroll systems, the legal obligations of an employer and HMRC guidelines.

I would thoroughly recommend this course to anyone starting out or wanting to progress in a payroll role.

Wendy Spencer

I've just completed the Level 3 Admin & PA Diploma!

I found the course informative and user friendly to navigate. I had the chance to refresh the skills I already possessed and it introduced me to new ideas and information. It was a good opportunity for me to update my skill set.

A very useful course with the topics very well presented and easy to read and follow. I was able to easily slot the course into my schedule and enjoyed setting time aside to work my way through. I would definitely recommend this course to those wishing to learn something new and for those wishing to sharpen up on previous knowledge.

Jenny McConnell

Amazing course, easy to understand and very straight forward. It gives you a chance to review previous modules, also you are able to take notes and save them in your course profile, where you can check them at any time.

Along with the course, you get rewards for completing your course modules. It opens the door to a chance of doing something you like or changing your career, also for people that just want to get new skills in different areas.

Do it at your own pace from your own home, I usually do it on my days off. Totally worth it, I recommend it.

Sara Correia

This course is very comprehensive. It is packed full of very helpful information to aid the Teaching assistant to use his or her skills and knowledge to the full.

If this course is being taken by those who have no knowledge of being a TA, then in my honest opinion they would certainly know about the role when they finish.

I do like the online tests at the end. It does make you think and definitely reinforces what material has just been read. It is also an incentive when seeing a 'grade' to realise how much has been taken in thus encouraging enthusiasm to proceed to the next module.

In all I would say that this course is certainly worth doing, I'm enjoying it and what it has to offer.

Samantha Morgans

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