The Complete Sales Skills Diploma

Handling Objections and Overcoming Barriers to Sales Certificate Course

Dealing with consumer objections is a huge part of any sales position.

Not every customer is going to be easily convinced that your product is best for them, and they may come up with numerous objections to the sale.

Part of your job is to seriously address these concerns, taking the time to thoroughly understand each one. Only then can you go through the steps that you need to take, in order to overcome them, convincing the customer that your product is the best one for their unique needs.

This course goes into detail regarding how to handle sales objections throughout your career. It begins by giving you an overview of the preliminary skills that you need to master, before you can begin handling any customer concerns.

Next, we will review the most common types of objections that you can expect to encounter, along with a few quick tips on how to overcome them. We will also cover more general techniques that can be applied to other types of objections.

Finally, we review ways in which to handle complaints, which are essentially objections from customers, once the sale has been completed.

You will Learn:

• Why you need to develop credibility early on in the sales process
• How to overcome misunderstandings and scepticism regarding a product;
• The importance of asking questions, when dealing with customer objections
• Why you need to tackle the biggest objection first
• The role of listening in handling complaints
• The best strategies to use, when dealing with objections or complaints from existing customers

Benefits of taking this Course

• Learning important communication skills that you need, in order to close sales
• Learning how to address issues, such as customer indifference to your product
• Understanding the important role that honesty plays in the sales process
• Understanding why you need to develop a keen sense of empathy, when dealing with customers
• Learning how and when to follow up with your customers

The Four P’s of Marketing Certificate Course

Successful marketing is an art form and it can take years to fully appreciate the nuances of promoting and selling a product. However, the basic principles are relatively straightforward.

When you understand the “Four P’s” of marketing, you are in a good position to target your audience and drive sales. In this course, you will receive an overview of the “Four P’s” and learn how you can implement them into your own marketing strategy.

The course offers practical solutions for making the most of this model alongside basic marketing theory.

You Will Learn:

• What the Four P’s are, why they are so important and how they are relate to one another
• How to use the Four P’s when putting together a marketing plan and researching your target demographic
• How to use the Four P’s in the earliest stages of product development and how to stay focused when applying the model

Benefits of Taking This Course:

• If you are responsible for the marketing and promotion of a product or service, you will find this course a useful introduction to the marketing process
• If you do not work in marketing, but collaborate with marketing professionals on a regular basis, this course will provide you with a useful appreciation of their role in the organisation
• This course will help you understand the benefits of thorough research at every stage of product development, and gives you some practical tips on how to put the Four P’s into practice
• Effective marketing drives sales, so this course will provide you with useful information that may ultimately increase your business’ profits

Cold Calling Certificate Course

Despite its bad reputation, cold calling still has a role to play in modern sales. Although there are now strict regulations governing how and when salespeople can use cold calling, it can still be used to good effect. However, successful cold calling demands a specific set of skills. Objections are the norm rather than the rule and it is easy to become disheartened.

This course will teach you why cold calling is still relevant to salespeople today, the research you should undertake before making a call and how to overcome common objections.

You Will Learn:

• The role of cold calling in modern sales
• The laws you need to obey when using cold calling as a sales technique
• The eight steps you can take to maximise your chance of success and maintain a positive mindset
• The most common objections and barriers you will face as a cold caller and how to turn the situation around via positive communication

Benefits of Taking This Course:

• If you are a business owner, this course will help you fulfil your obligations under the law if your salespeople use cold calling techniques
• If you are a salesperson, this course will increase the number of sales you make when cold calling
• If you are a salesperson, this course will improve your confidence at all stages of the sales process, and these transferable skills will make you a better communicator in all areas of your working life
• If you are interested in consumer psychology, this course will give you valuable insight into how consumers make a decision to purchase

Skills to Succeed at Selling Certificate Course

For many businesses, an effective sales team is key to their overall success. However, many people are not quite sure what kind of skills salespeople require to close a sale. Contrary to popular belief, selling is not a simple job – it is a discipline that demands a set of specific competencies combined with a robust personality.

In this course, you will learn about the core skills that are essential for any salesperson, wherever they are in their career. These skills are essential for anyone who wants to identify a customer’s needs, offer them the right product or service, and close the sale. Ultimately, successful selling comes down to outstanding communication skills, product knowledge and perseverance.

You Will Learn:

• The top 10 skills every salesperson needs to succeed and why success in sales is contingent on a basic knowledge of human psychology
• How to quickly build a relationship with the client that will foster a sense of trust and mutual cooperation
• Why it is important to take an honest inventory of your weaknesses, how to learn from your mistakes and how to seek support from a professional mentor

Benefits of Taking This Course:

• You will learn why specific skills are tied to success in sales-based jobs and why sales is not a viable career option for everyone
• You will learn how to develop skills that will maximise your chances of making a sale, thus increasing your company’s profits
• You will learn how to assess your own skills and take a proactive approach to improving your approach to the selling process

How to Programme Your Mind for Success Certificate Course

Your actions aren’t the sole determinant of your success – your mindset is also important. The way you see the world, frame your goals, and the approach you take towards failure will make a big difference in every area of your life.

This course will show you how to reprogramme your subconscious mind and literally rewire your brain for success.

You Will Learn:

• What your subconscious mind is, and why it deserves your attention.
• How to set positive goals.
• How to use affirmations to improve your outcomes.
• Why meditation is a useful tool for anyone wanting to programme their mind for success.
• How to adopt a healthy attitude towards failure.

Benefits Of Taking This Course:

• If you aren’t sure how to clarify your personal goals, this course will help you clarify your vision.
• If you want to lift your mood and adopt a more positive outlook on life, this course will help change your perspective.
• This course will help you feel empowered to make changes in your life.
• You will learn how to improve your emotional stability, which will help you succeed at work and home.
• You will be more willing to take risks because you will no longer fear setbacks.

The course is broken down into 0 individual modules. Each module takes between 20 and 90 minutes on average to study. Although you are free to spend as much or as little time as you feel necessary on each module, simply log in and out of the course at your convenience.

You can study the course any time you like. Simply log in and out of the web based course as often as you require. The course is compatible with all computers, tablet devices and smart phones so you can even study while on the move!

Once you have completed all 0 modules there is a multiple choice test. The questions will be on a range of topics found within the 0 modules. The test, like the course, is online and can be taken a time and location of your choosing.

The pass mark for the test is 70%.

If you don’t pass the test first time you will get further opportunities to take the test again after extra study. There are no limits to the number of times you can take the test. All test retakes are included within the price of the course.

Once you have completed your test you can log in to your account and download/print your certificate any time you need it. If you would prefer us to post you a certificate to a UK address, there will be an admin charge of £10 (certificates sent internationally may cost more).

You can either use your Visa, MasterCard, American Express, Solo cards or PayPal account to pay for the online course. Our site uses the latest SSL encryption to ensure your safety. All payments are handled securely by PayPal.

You can begin the course immediately after your payment has been received. You will create your login details during the checkout process. We will also send you an email confirming your login details.

We estimate that the course will take about 3 hours to complete in total, plus an additional 30 minutes for the end of course test.

Once you have been awarded your certificate it is valid for life. The certificate does not expire or need renewing.