Customer Services Diploma International
Why you should study with us
Customer Services Diploma Course
These days more companies are looking for members who have outstanding customer service skills. More clients are focusing on the service they receive and are demanding that companies around the world provide them with better service on a daily basis.
Introduction to the Customer Services Diploma
This information packed course gives you the skills you need to provide your clients with a higher level of service whether you are dealing with them face to face, over the phone or online. The course comprises of eleven modules bursting with information which take around ten hours to complete. You get to study at your own place and where you feel most comfortable, as long as you have access to the internet. The modules are accessible on all devices from PCs to laptops and tablets to mobile phones, giving you the convenience of studying from anywhere at any time. During your studies you will have access to guidance and support from our expert tutors. Further, this course is IVCAS approved, to give you complete peace of mind that you are completing an industry recognized diploma.
What You Will Learn
This course comprises of eleven information packed modules, these include:
- Get an oversight of customer service from what it is to the different types to why it is so important for you, your client and your business moving forward.
- Understand your customers, find your niche and get a firm understand of consumer rights law in the United Kingdom.
- Make a great first impressions, learn how positive attitude, dress and body language effects how you are perceived.
- Learn how to care for your customer's needs from seeing customer service from their perspective to the importance of communication.
- Get insight into how to retain your customers. Learn how to effectively deal with complaints, provide an outstanding after sales service and what you need to do in the case that the customer is wrong.
- Learn about the importance of face to face customer service. This module will teach you the importance of a positive first impression and how body language will play a role in the service you provide and how your service is perceived.
- Get a firm understanding of telephone customer service complete with eleven tips to improve your customer services levels over the phone. This module will also provide valuable insight into telephone etiquette.
- Understand the importance of electronic customer service. The do's and don'ts and tips on providing effective service electronically in a world where everyone relies on the internet on a daily basis.
- The course will teach you how to deal with difficult customers, how to diffuse anger, how to control your own emotions and how keeping calm can solve the problem that bit faster.
- Learn to deal with escalation to improve service levels. This module covers handling abusive clients, handling physical threats and how not to cave to the clients demands.
- Learn how to make a good impression at all times by offering the best customer service and recapping the skills you have learned to ensure you can incorporate them into your daily duties without delay.
Benefits of the Customer Services Diploma
Customer services has become essential for all employees in all industries. It doesn't matter what industry you are working in right now, having a customer services diploma behind you can give you the knowledge and insight you need to provide your clients with a service that they expect and deserve, ensuring you help your business grow daily. Company owners are seeing the benefit of sending their teams for customer services training. Company owners see more enquiries convert to sales, happier customers and happier team members. The benefits of a customer services diploma is endless, but here are some you can take note of right way:
- You will learn how to exceed your customers expectations.
- You will learn how to be courteous and helpful to each client you come in contact with.
- Your motivation levels will increase as you see your clients become more comfortable with you and the service you provide.
- Learn essential problem solving skills you can use daily.
- See your confidence soar as you get more comfortable with dealing with customers face to face, over the phone and online.
This course includes
24/7 Student Support
End of course certification
Lifetime access to your course
Compatible with modern devices
- What customer service is
- About the different types of customer service
- About customer service terminology
- Why customer service is so important
- Who the customer is
- About consumer rights law in the UK
- The difference between internal and external customers
- How to find your niche within the industry
- How to make a great first impression
- Why getting your clothing right is essential to the image you wish to convey
- How body language effects the way you are perceived
- About the power of a positive attitude
- About the client’s perspective of customer service
- How to best meet a customer’s needs
- How exceed customer expectations
- Why communication is key to caring for a customer
- How to provide an effective after sales service
- What to do when the customer is wrong
- How to listen to and effectively deal with complaints
- Why you need to show empathy with a complaining customer
- How to create a positive first impression
- How to use your body language to communicate effectively
- About other forms of non-verbal communication
- How talking down your competition can have a negative effect on your image
- About telephone etiquette
- The advantages and disadvantages of telephone customer service
- 11 Tips for providing better telephone customer service
- Why an efficient employee will take pre-emptive measures to improve customer satisfaction
- The advantages and disadvantages of electronic customer service
- What “Netiquette” is
- The do’s and don’ts of sending emails
- How to provide effective customer service electronically
- How to diffuse anger
- Why keeping a calm demeanour will help solve issues faster
- How to control you emotions
- Why you should deal with a customers anger before solving their problem
- How to handle abusive customers
- Why you shouldn’t cave in to unreasonable demands
- When you should tell a customer “enough is enough”
- How to handle physical threats
- How to retain customers through best service
- Why your focus should also be on creating as uncomplicated and simple an experience as possible
- Why any effective and talented customer service professional will have the ability to convince others of their opinion
- A recap of the skills you need for customer service jobs
ID: YDFT67YHJ
of achievement
This certificate is presented to
Your Name
For completing the
Customer Services Diploma International
on 21st November 2026
Selena Hurford
Selena Hurford
Course Tutor
Daniel Morgan
Daniel Morgan
Head of Academy
Anyone who has an interest in learning more about this subject matter is encouraged to take the course. There are no entry requirements to take the course.
The course is broken down into 11 individual modules. Each module takes between 20 and 90 minutes on average to study. Although you are free to spend as much or as little time as you feel necessary on each module, simply log in and out of the course at your convenience.
You can study the course any time you like. Simply log in and out of the web based course as often as you require. The course is compatible with all computers, tablet devices and smart phones so you can even study while on the move!
Once you have completed all 11 modules there is a multiple choice test. The questions will be on a range of topics found within the 11 modules. The test, like the course, is online and can be taken a time and location of your choosing.
The pass mark for the test is 70%.
If you don’t pass the test first time you will get further opportunities to take the test again after extra study. There are no limits to the number of times you can take the test. All test retakes are included within the price of the course.
You can either use your Visa, MasterCard, American Express, Solo cards or PayPal account to pay for the online course. Our site uses the latest SSL encryption to ensure your safety. All payments are handled securely by PayPal.
You can begin the course immediately after your payment has been received. You will create your login details during the checkout process. We will also send you an email confirming your login details.
We estimate that the course will take about 5-7 hours to complete in total, plus an additional 30 minutes for the end of course test.
Once you have been awarded your certificate it is valid for life. The certificate does not expire or need renewing.
Amazing, informative course, really great value for money. Easy to use and navigate the website, and well worth it. Very clear and concise instructions.
I work in fraud at the moment and am just looking for something to add to my CV. Really great value for money. Simple, quick, easy and informative. Lots of modules that make up the course that are simple yet informative about fraud and money laundering and other aspects of fraud.
I’ve enjoyed the course so far and am looking forward to completing it and gaining a new qualification for my CV as well as new knowledge for my current workplace.
Jade Petrie
A great programme, and allowed me to interact in my own time, reflect on my learning and get to practice. I like the fact that there is an exam to verify and check learning. The platform is easy to navigate around and is engaging both left hemisphere and right hemisphere of the brain.
The parts about motivation and retention rates is interesting and will be helpful in my own personal career. It’s good to see that learning and development, including different training methods are included. The programme is great springboard for people wanting to go into human resources as a career option.
Marie Tolman
Great course, lots of really good information which I could take my time over reading and making notes. I could then understand and learn through the content. It has definitely already helped my teaching and will continue to be a source of reference.
Harriet More
Great Course! Arrived very quickly on the same day I ordered it - Amazing Service! I can’t wait to get the certificate at the end so I can show my customers that I have under pinned my knowledge and experience by gaining a qualification that is fully accredited. It is so important to keep fully up to date with skill and learning since everything is constantly changing i.e. the law, people’s requirements and to refresh ones’ knowledge is paramount in today’s challenging job market. We need to be one step in front and a head of our competitors if we are to succeed. Thanks You for helping me achieve this.
Yvonne Watkins
This course was fun and flexible. I could study it at my own convenience, leaving it and going back to it in between my other commitments. I was then required to answer a few multiple choice questions at the end in order to receive my certificate which is stored in my account so that I can download it at any time. It is a good qualification to add to my CV when looking to work with pets. I really enjoyed it and it will benefit me in my future career plans. I would definitely recommend it to friends and family.
Stacey Baigan
I was a little sceptical about doing an online course as thought it wouldn't be very in depth, but how wrong I was!
Very thorough and covered everything yo could possibly need. I trained many years ago and wanted a refresh and this was perfect and enabled me to get my insurance and feel confident being back in the Beauty Industry.
I'm now about to start another refresh course on waxing and cant wait to get going, I will most certainly be back to do more. If you're unsure whether to do an online course, don't be, its a must. Highly recommended!
Sue Pearce
Customer Services Diploma Course
These days more companies are looking for members who have outstanding customer service skills. More clients are focusing on the service they receive and are demanding that companies around the world provide them with better service on a daily basis.
Introduction to the Customer Services Diploma
This information packed course gives you the skills you need to provide your clients with a higher level of service whether you are dealing with them face to face, over the phone or online. The course comprises of eleven modules bursting with information which take around ten hours to complete. You get to study at your own place and where you feel most comfortable, as long as you have access to the internet. The modules are accessible on all devices from PCs to laptops and tablets to mobile phones, giving you the convenience of studying from anywhere at any time. During your studies you will have access to guidance and support from our expert tutors. Further, this course is IVCAS approved, to give you complete peace of mind that you are completing an industry recognized diploma.
What You Will Learn
This course comprises of eleven information packed modules, these include:
- Get an oversight of customer service from what it is to the different types to why it is so important for you, your client and your business moving forward.
- Understand your customers, find your niche and get a firm understand of consumer rights law in the United Kingdom.
- Make a great first impressions, learn how positive attitude, dress and body language effects how you are perceived.
- Learn how to care for your customer's needs from seeing customer service from their perspective to the importance of communication.
- Get insight into how to retain your customers. Learn how to effectively deal with complaints, provide an outstanding after sales service and what you need to do in the case that the customer is wrong.
- Learn about the importance of face to face customer service. This module will teach you the importance of a positive first impression and how body language will play a role in the service you provide and how your service is perceived.
- Get a firm understanding of telephone customer service complete with eleven tips to improve your customer services levels over the phone. This module will also provide valuable insight into telephone etiquette.
- Understand the importance of electronic customer service. The do's and don'ts and tips on providing effective service electronically in a world where everyone relies on the internet on a daily basis.
- The course will teach you how to deal with difficult customers, how to diffuse anger, how to control your own emotions and how keeping calm can solve the problem that bit faster.
- Learn to deal with escalation to improve service levels. This module covers handling abusive clients, handling physical threats and how not to cave to the clients demands.
- Learn how to make a good impression at all times by offering the best customer service and recapping the skills you have learned to ensure you can incorporate them into your daily duties without delay.
Benefits of the Customer Services Diploma
Customer services has become essential for all employees in all industries. It doesn't matter what industry you are working in right now, having a customer services diploma behind you can give you the knowledge and insight you need to provide your clients with a service that they expect and deserve, ensuring you help your business grow daily. Company owners are seeing the benefit of sending their teams for customer services training. Company owners see more enquiries convert to sales, happier customers and happier team members. The benefits of a customer services diploma is endless, but here are some you can take note of right way:
- You will learn how to exceed your customers expectations.
- You will learn how to be courteous and helpful to each client you come in contact with.
- Your motivation levels will increase as you see your clients become more comfortable with you and the service you provide.
- Learn essential problem solving skills you can use daily.
- See your confidence soar as you get more comfortable with dealing with customers face to face, over the phone and online.
This course includes
24/7 Student Support
End of course certification
Lifetime access to your course
Compatible with modern devices
- What customer service is
- About the different types of customer service
- About customer service terminology
- Why customer service is so important
- Who the customer is
- About consumer rights law in the UK
- The difference between internal and external customers
- How to find your niche within the industry
- How to make a great first impression
- Why getting your clothing right is essential to the image you wish to convey
- How body language effects the way you are perceived
- About the power of a positive attitude
- About the client’s perspective of customer service
- How to best meet a customer’s needs
- How exceed customer expectations
- Why communication is key to caring for a customer
- How to provide an effective after sales service
- What to do when the customer is wrong
- How to listen to and effectively deal with complaints
- Why you need to show empathy with a complaining customer
- How to create a positive first impression
- How to use your body language to communicate effectively
- About other forms of non-verbal communication
- How talking down your competition can have a negative effect on your image
- About telephone etiquette
- The advantages and disadvantages of telephone customer service
- 11 Tips for providing better telephone customer service
- Why an efficient employee will take pre-emptive measures to improve customer satisfaction
- The advantages and disadvantages of electronic customer service
- What “Netiquette” is
- The do’s and don’ts of sending emails
- How to provide effective customer service electronically
- How to diffuse anger
- Why keeping a calm demeanour will help solve issues faster
- How to control you emotions
- Why you should deal with a customers anger before solving their problem
- How to handle abusive customers
- Why you shouldn’t cave in to unreasonable demands
- When you should tell a customer “enough is enough”
- How to handle physical threats
- How to retain customers through best service
- Why your focus should also be on creating as uncomplicated and simple an experience as possible
- Why any effective and talented customer service professional will have the ability to convince others of their opinion
- A recap of the skills you need for customer service jobs
ID: YDFT67YHJ
of achievement
This certificate is presented to
Your Name
For completing the
Customer Services Diploma International
on 21st November 2026
Selena Hurford
Selena Hurford
Course Tutor
Daniel Morgan
Daniel Morgan
Head of Academy
Anyone who has an interest in learning more about this subject matter is encouraged to take the course. There are no entry requirements to take the course.
The course is broken down into 11 individual modules. Each module takes between 20 and 90 minutes on average to study. Although you are free to spend as much or as little time as you feel necessary on each module, simply log in and out of the course at your convenience.
You can study the course any time you like. Simply log in and out of the web based course as often as you require. The course is compatible with all computers, tablet devices and smart phones so you can even study while on the move!
Once you have completed all 11 modules there is a multiple choice test. The questions will be on a range of topics found within the 11 modules. The test, like the course, is online and can be taken a time and location of your choosing.
The pass mark for the test is 70%.
If you don’t pass the test first time you will get further opportunities to take the test again after extra study. There are no limits to the number of times you can take the test. All test retakes are included within the price of the course.
You can either use your Visa, MasterCard, American Express, Solo cards or PayPal account to pay for the online course. Our site uses the latest SSL encryption to ensure your safety. All payments are handled securely by PayPal.
You can begin the course immediately after your payment has been received. You will create your login details during the checkout process. We will also send you an email confirming your login details.
We estimate that the course will take about 5-7 hours to complete in total, plus an additional 30 minutes for the end of course test.
Once you have been awarded your certificate it is valid for life. The certificate does not expire or need renewing.
Amazing, informative course, really great value for money. Easy to use and navigate the website, and well worth it. Very clear and concise instructions.
I work in fraud at the moment and am just looking for something to add to my CV. Really great value for money. Simple, quick, easy and informative. Lots of modules that make up the course that are simple yet informative about fraud and money laundering and other aspects of fraud.
I’ve enjoyed the course so far and am looking forward to completing it and gaining a new qualification for my CV as well as new knowledge for my current workplace.
Jade Petrie
A great programme, and allowed me to interact in my own time, reflect on my learning and get to practice. I like the fact that there is an exam to verify and check learning. The platform is easy to navigate around and is engaging both left hemisphere and right hemisphere of the brain.
The parts about motivation and retention rates is interesting and will be helpful in my own personal career. It’s good to see that learning and development, including different training methods are included. The programme is great springboard for people wanting to go into human resources as a career option.
Marie Tolman
Great course, lots of really good information which I could take my time over reading and making notes. I could then understand and learn through the content. It has definitely already helped my teaching and will continue to be a source of reference.
Harriet More
Great Course! Arrived very quickly on the same day I ordered it - Amazing Service! I can’t wait to get the certificate at the end so I can show my customers that I have under pinned my knowledge and experience by gaining a qualification that is fully accredited. It is so important to keep fully up to date with skill and learning since everything is constantly changing i.e. the law, people’s requirements and to refresh ones’ knowledge is paramount in today’s challenging job market. We need to be one step in front and a head of our competitors if we are to succeed. Thanks You for helping me achieve this.
Yvonne Watkins
This course was fun and flexible. I could study it at my own convenience, leaving it and going back to it in between my other commitments. I was then required to answer a few multiple choice questions at the end in order to receive my certificate which is stored in my account so that I can download it at any time. It is a good qualification to add to my CV when looking to work with pets. I really enjoyed it and it will benefit me in my future career plans. I would definitely recommend it to friends and family.
Stacey Baigan
I was a little sceptical about doing an online course as thought it wouldn't be very in depth, but how wrong I was!
Very thorough and covered everything yo could possibly need. I trained many years ago and wanted a refresh and this was perfect and enabled me to get my insurance and feel confident being back in the Beauty Industry.
I'm now about to start another refresh course on waxing and cant wait to get going, I will most certainly be back to do more. If you're unsure whether to do an online course, don't be, its a must. Highly recommended!
Sue Pearce
Why you should study with us
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Wow what an incredible insight for the start of anyone's journey in property. This course gives you so much information and there are tests and questions on each of the modules. The course is very easy to follow and well laid out. You can actually make notes on the pages of each module using the notes tab! I am very excited to say that I passed and I only spent one week on this course. I will print all the PDF information and keep it in a file with my certificate. I feel very confident for my future plans now I have completed this course.
Nichola Anderson
I took up this course initially to help me with my own dog, but found that as I worked through the material I actually started thinking that this could be something that I could use to make a second income. From start to finish I found the course engaging and interesting. I am now doing another dog related course and am experiencing the same level of enjoyment. I would recommend New Skills Academy without hesitation.
Keith Smith
This is a great course for any level of knowledge. Very easy to navigate, great practical tasks and explanations are very clear. You can revise any module with no problem. The test wasn’t too hard if you completed every module. It may be handy to make some notes before you start. Overall I'm very happy with my choice. Thank you New skills for my New skills :)
Julia Bobkova
Yet another well laid out course. This is my 3rd course so far with New Skills Academy.
More than likely will be back for another one soon. This course was enjoyable to do, and I learnt a lot and passed first try. My certificate will be up on the wall soon.
Rob Coops
I am a doctor. This course is well organized, covering all areas of CBT. The videos and practical tips are very helpful. All the modules are arranged with good explanations and examples. Also each module consists of quick test and assignment which enables you to gain knowledge. Finally I would like to thank the New Skills Academy team.
Dr. M. Arshad
Omg im so excited, over joyed and all the good stuff that comes to mind! Wonderful experience doing lessons with New Skills Academy. I look foward to doing more courses with them. I hope this will encourage others to come on board and refresh your minds or to learn something new, it's a win win situation. I want to thank New Skills Academy so much for making this as simple as possible for me.
Shari Anderson
It was an eye opening course that was flexible and easy to access. I was able to complete it from the comfort of my own home whilst also having the tasks to complete which enabled me to check my knowledge. I know feel much more confident in my field of work and really enjoyed doing it.
Ellie Clarke
Fantastic course! Well-presented and challenging with frequent assessments. I feel a serious sense of accomplishment having not studied for over 30 years! Videos that accompany each module are carefully thought out and informative. Am so impressed with this course, have now signed up for 3 other courses and recommending New Skills Academy to everyone!
Marva Hudson
