Customer Services Diploma International

Customer Services Diploma Course

These days more companies are looking for members who have outstanding customer service skills. More clients are focusing on the service they receive and are demanding that companies around the world provide them with better service on a daily basis.

Introduction to the Customer Services Diploma

This information packed course gives you the skills you need to provide your clients with a higher level of service whether you are dealing with them face to face, over the phone or online. The course comprises of eleven modules bursting with information which take around ten hours to complete. You get to study at your own place and where you feel most comfortable, as long as you have access to the internet. The modules are accessible on all devices from PCs to laptops and tablets to mobile phones, giving you the convenience of studying from anywhere at any time. During your studies you will have access to guidance and support from our expert tutors. Further, this course is IVCAS approved, to give you complete peace of mind that you are completing an industry recognized diploma.

What You Will Learn

This course comprises of eleven information packed modules, these include:

  • Get an oversight of customer service from what it is to the different types to why it is so important for you, your client and your business moving forward.
  • Understand your customers, find your niche and get a firm understand of consumer rights law in the United Kingdom.
  • Make a great first impressions, learn how positive attitude, dress and body language effects how you are perceived.
  • Learn how to care for your customer's needs from seeing customer service from their perspective to the importance of communication.
  • Get insight into how to retain your customers. Learn how to effectively deal with complaints, provide an outstanding after sales service and what you need to do in the case that the customer is wrong.
  • Learn about the importance of face to face customer service. This module will teach you the importance of a positive first impression and how body language will play a role in the service you provide and how your service is perceived.
  • Get a firm understanding of telephone customer service complete with eleven tips to improve your customer services levels over the phone. This module will also provide valuable insight into telephone etiquette.
  • Understand the importance of electronic customer service. The do's and don'ts and tips on providing effective service electronically in a world where everyone relies on the internet on a daily basis.
  • The course will teach you how to deal with difficult customers, how to diffuse anger, how to control your own emotions and how keeping calm can solve the problem that bit faster.
  • Learn to deal with escalation to improve service levels. This module covers handling abusive clients, handling physical threats and how not to cave to the clients demands.
  • Learn how to make a good impression at all times by offering the best customer service and recapping the skills you have learned to ensure you can incorporate them into your daily duties without delay.

Benefits of the Customer Services Diploma

Customer services has become essential for all employees in all industries. It doesn't matter what industry you are working in right now, having a customer services diploma behind you can give you the knowledge and insight you need to provide your clients with a service that they expect and deserve, ensuring you help your business grow daily. Company owners are seeing the benefit of sending their teams for customer services training. Company owners see more enquiries convert to sales, happier customers and happier team members. The benefits of a customer services diploma is endless, but here are some you can take note of right way:

  • You will learn how to exceed your customers expectations.
  • You will learn how to be courteous and helpful to each client you come in contact with.
  • Your motivation levels will increase as you see your clients become more comfortable with you and the service you provide.
  • Learn essential problem solving skills you can use daily.
  • See your confidence soar as you get more comfortable with dealing with customers face to face, over the phone and online.

This course includes

24/7 Student Support

End of course certification

Lifetime access to your course

Compatible with modern devices

PLUS - Access to the exclusive New Skills Academy Study Group!
  • What customer service is
  • About the different types of customer service
  • About customer service terminology
  • Why customer service is so important
  • Who the customer is
  • About consumer rights law in the UK
  • The difference between internal and external customers
  • How to find your niche within the industry
  • How to make a great first impression
  • Why getting your clothing right is essential to the image you wish to convey
  • How body language effects the way you are perceived
  • About the power of a positive attitude
  • About the client’s perspective of customer service
  • How to best meet a customer’s needs
  • How exceed customer expectations
  • Why communication is key to caring for a customer
  • How to provide an effective after sales service
  • What to do when the customer is wrong
  • How to listen to and effectively deal with complaints
  • Why you need to show empathy with a complaining customer
  • How to create a positive first impression
  • How to use your body language to communicate effectively
  • About other forms of non-verbal communication
  • How talking down your competition can have a negative effect on your image
  • About telephone etiquette
  • The advantages and disadvantages of telephone customer service
  • 11 Tips for providing better telephone customer service
  • Why an efficient employee will take pre-emptive measures to improve customer satisfaction
  • The advantages and disadvantages of electronic customer service
  • What “Netiquette” is
  • The do’s and don’ts of sending emails
  • How to provide effective customer service electronically
  • How to diffuse anger
  • Why keeping a calm demeanour will help solve issues faster
  • How to control you emotions
  • Why you should deal with a customers anger before solving their problem
  • How to handle abusive customers
  • Why you shouldn’t cave in to unreasonable demands
  • When you should tell a customer “enough is enough”
  • How to handle physical threats
  • How to retain customers through best service
  • Why your focus should also be on creating as uncomplicated and simple an experience as possible
  • Why any effective and talented customer service professional will have the ability to convince others of their opinion
  • A recap of the skills you need for customer service jobs
ID: YDFT67YHJ
certificate

of achievement

This certificate is presented to

Your Name

NSA

For completing the

Customer Services Diploma International

on 21st November 2026

Selena Hurford

Selena Hurford

Course Tutor

cpd

Daniel Morgan

Daniel Morgan

Head of Academy

Certificate Example

Anyone who has an interest in learning more about this subject matter is encouraged to take the course. There are no entry requirements to take the course.

The course is broken down into 11 individual modules. Each module takes between 20 and 90 minutes on average to study. Although you are free to spend as much or as little time as you feel necessary on each module, simply log in and out of the course at your convenience.

You can study the course any time you like. Simply log in and out of the web based course as often as you require. The course is compatible with all computers, tablet devices and smart phones so you can even study while on the move!

Once you have completed all 11 modules there is a multiple choice test. The questions will be on a range of topics found within the 11 modules. The test, like the course, is online and can be taken a time and location of your choosing.

The pass mark for the test is 70%.

If you don’t pass the test first time you will get further opportunities to take the test again after extra study. There are no limits to the number of times you can take the test. All test retakes are included within the price of the course.

You can either use your Visa, MasterCard, American Express, Solo cards or PayPal account to pay for the online course. Our site uses the latest SSL encryption to ensure your safety. All payments are handled securely by PayPal.

You can begin the course immediately after your payment has been received. You will create your login details during the checkout process. We will also send you an email confirming your login details.

We estimate that the course will take about 5-7 hours to complete in total, plus an additional 30 minutes for the end of course test.

Once you have been awarded your certificate it is valid for life. The certificate does not expire or need renewing.

This course will give me the chance to engage further in my search for a career. I found this course helpful for both refreshing my memory of known skills as well as teaching me new ones.

I appreciated the chance to engage in this course as it was very interactive. I could both watch videos as well as read explanations. I could then apply that in a practice element of the course.

I have an ICT A Level and I didn’t know some of the function that were possible on word. It has been beneficial to me, even though I’m well versed in Microsoft Word.

Shelley Mckeown

I am so far really enjoying the course. Information is really well presented and tests a great recap to information covered. I also think the Notes tool is a good addition, however, the saving seems a little unstable so I have lost notes on a couple of the modules.

I figured that I needed to save prior to taking the test, but had selected a picture and as there was no close option, I clicked back and lost the notes I had taken. Apart from that, I am really enjoying the format and am finding the information easy to retain.

Amanda Rolfe

I was a bit apprehensive about doing this course online but I needn't have worried. I was able to work through the modules at my own pace.

The course material was easy to understand and had some really useful and practical information and advice such as choosing a name for your business and the pitfalls of working from home.

I'm really, really glad I did this course as I am a home baker and it has provided lots of useful knowledge and tips to take my business forward.

The course has definitely given me the confidence to take my hobby to the next level.

Thank you

Monica Richards

As a teacher I have experienced working with children with a range of learning and physical abilities. This course helped consolidate my knowledge and understanding gained during my 12 years of teaching and working with SEN children. It also added knowledge about the various diagnoses and categories and how to recognise them to support children’s learning.

I found the course easy to navigate, informative and I enjoyed the learning experience. In the future it will help me to think of the children in my care and how best to support their learning needs to achieve the best they can. I hope to someday specialise in working with children with SEN.

Rebecca Dobson

Whilst on maternity leave I started thinking about in what capacity I'd go back to work, and if there was something different I could do. I came across reed courses and chose this course in PA and Admin and another in HR.

I was so happy they were on offer! I chose them because the course modules were comprehensive.

I can sit and do modules with my newborn son on my lap via my iPhone. It's so handy, the modules are clear and concise.

I'm so happy I chose this course. I can't wait to add it to my CV and see what jobs I can get.

Holly Horton

I loved every aspect of this online digital marketing course. The modules were well constructed and offered up a wealth of information on the subject.

I found myself learning many new things, such as the best practices for implementing an online marketing campaign, whether through social media, email marketing, or otherwise.

Passing this course has gone a long way to helping me with my online business routine.

I sought to improve my efforts at marketing my work and now, thanks to New Skills Academy, I’ve been able to. Thank you so much to New Skills Academy for this amazing course.

Daccari Mitchell

Duration:
5-7 hours

Access:
Lifetime Access

Approved by:
CPD

Learning Type:


Text based modules  Images  Video learning 

Cost:
$120.00

Customer Services Diploma Course

These days more companies are looking for members who have outstanding customer service skills. More clients are focusing on the service they receive and are demanding that companies around the world provide them with better service on a daily basis.

Introduction to the Customer Services Diploma

This information packed course gives you the skills you need to provide your clients with a higher level of service whether you are dealing with them face to face, over the phone or online. The course comprises of eleven modules bursting with information which take around ten hours to complete. You get to study at your own place and where you feel most comfortable, as long as you have access to the internet. The modules are accessible on all devices from PCs to laptops and tablets to mobile phones, giving you the convenience of studying from anywhere at any time. During your studies you will have access to guidance and support from our expert tutors. Further, this course is IVCAS approved, to give you complete peace of mind that you are completing an industry recognized diploma.

What You Will Learn

This course comprises of eleven information packed modules, these include:

  • Get an oversight of customer service from what it is to the different types to why it is so important for you, your client and your business moving forward.
  • Understand your customers, find your niche and get a firm understand of consumer rights law in the United Kingdom.
  • Make a great first impressions, learn how positive attitude, dress and body language effects how you are perceived.
  • Learn how to care for your customer's needs from seeing customer service from their perspective to the importance of communication.
  • Get insight into how to retain your customers. Learn how to effectively deal with complaints, provide an outstanding after sales service and what you need to do in the case that the customer is wrong.
  • Learn about the importance of face to face customer service. This module will teach you the importance of a positive first impression and how body language will play a role in the service you provide and how your service is perceived.
  • Get a firm understanding of telephone customer service complete with eleven tips to improve your customer services levels over the phone. This module will also provide valuable insight into telephone etiquette.
  • Understand the importance of electronic customer service. The do's and don'ts and tips on providing effective service electronically in a world where everyone relies on the internet on a daily basis.
  • The course will teach you how to deal with difficult customers, how to diffuse anger, how to control your own emotions and how keeping calm can solve the problem that bit faster.
  • Learn to deal with escalation to improve service levels. This module covers handling abusive clients, handling physical threats and how not to cave to the clients demands.
  • Learn how to make a good impression at all times by offering the best customer service and recapping the skills you have learned to ensure you can incorporate them into your daily duties without delay.

Benefits of the Customer Services Diploma

Customer services has become essential for all employees in all industries. It doesn't matter what industry you are working in right now, having a customer services diploma behind you can give you the knowledge and insight you need to provide your clients with a service that they expect and deserve, ensuring you help your business grow daily. Company owners are seeing the benefit of sending their teams for customer services training. Company owners see more enquiries convert to sales, happier customers and happier team members. The benefits of a customer services diploma is endless, but here are some you can take note of right way:

  • You will learn how to exceed your customers expectations.
  • You will learn how to be courteous and helpful to each client you come in contact with.
  • Your motivation levels will increase as you see your clients become more comfortable with you and the service you provide.
  • Learn essential problem solving skills you can use daily.
  • See your confidence soar as you get more comfortable with dealing with customers face to face, over the phone and online.

This course includes

24/7 Student Support

End of course certification

Lifetime access to your course

Compatible with modern devices

PLUS - Access to the exclusive New Skills Academy Study Group!
  • What customer service is
  • About the different types of customer service
  • About customer service terminology
  • Why customer service is so important
  • Who the customer is
  • About consumer rights law in the UK
  • The difference between internal and external customers
  • How to find your niche within the industry
  • How to make a great first impression
  • Why getting your clothing right is essential to the image you wish to convey
  • How body language effects the way you are perceived
  • About the power of a positive attitude
  • About the client’s perspective of customer service
  • How to best meet a customer’s needs
  • How exceed customer expectations
  • Why communication is key to caring for a customer
  • How to provide an effective after sales service
  • What to do when the customer is wrong
  • How to listen to and effectively deal with complaints
  • Why you need to show empathy with a complaining customer
  • How to create a positive first impression
  • How to use your body language to communicate effectively
  • About other forms of non-verbal communication
  • How talking down your competition can have a negative effect on your image
  • About telephone etiquette
  • The advantages and disadvantages of telephone customer service
  • 11 Tips for providing better telephone customer service
  • Why an efficient employee will take pre-emptive measures to improve customer satisfaction
  • The advantages and disadvantages of electronic customer service
  • What “Netiquette” is
  • The do’s and don’ts of sending emails
  • How to provide effective customer service electronically
  • How to diffuse anger
  • Why keeping a calm demeanour will help solve issues faster
  • How to control you emotions
  • Why you should deal with a customers anger before solving their problem
  • How to handle abusive customers
  • Why you shouldn’t cave in to unreasonable demands
  • When you should tell a customer “enough is enough”
  • How to handle physical threats
  • How to retain customers through best service
  • Why your focus should also be on creating as uncomplicated and simple an experience as possible
  • Why any effective and talented customer service professional will have the ability to convince others of their opinion
  • A recap of the skills you need for customer service jobs
ID: YDFT67YHJ
certificate

of achievement

This certificate is presented to

Your Name

NSA

For completing the

Customer Services Diploma International

on 21st November 2026

Selena Hurford

Selena Hurford

Course Tutor

cpd

Daniel Morgan

Daniel Morgan

Head of Academy

Certificate Example

Anyone who has an interest in learning more about this subject matter is encouraged to take the course. There are no entry requirements to take the course.

The course is broken down into 11 individual modules. Each module takes between 20 and 90 minutes on average to study. Although you are free to spend as much or as little time as you feel necessary on each module, simply log in and out of the course at your convenience.

You can study the course any time you like. Simply log in and out of the web based course as often as you require. The course is compatible with all computers, tablet devices and smart phones so you can even study while on the move!

Once you have completed all 11 modules there is a multiple choice test. The questions will be on a range of topics found within the 11 modules. The test, like the course, is online and can be taken a time and location of your choosing.

The pass mark for the test is 70%.

If you don’t pass the test first time you will get further opportunities to take the test again after extra study. There are no limits to the number of times you can take the test. All test retakes are included within the price of the course.

You can either use your Visa, MasterCard, American Express, Solo cards or PayPal account to pay for the online course. Our site uses the latest SSL encryption to ensure your safety. All payments are handled securely by PayPal.

You can begin the course immediately after your payment has been received. You will create your login details during the checkout process. We will also send you an email confirming your login details.

We estimate that the course will take about 5-7 hours to complete in total, plus an additional 30 minutes for the end of course test.

Once you have been awarded your certificate it is valid for life. The certificate does not expire or need renewing.

This course will give me the chance to engage further in my search for a career. I found this course helpful for both refreshing my memory of known skills as well as teaching me new ones.

I appreciated the chance to engage in this course as it was very interactive. I could both watch videos as well as read explanations. I could then apply that in a practice element of the course.

I have an ICT A Level and I didn’t know some of the function that were possible on word. It has been beneficial to me, even though I’m well versed in Microsoft Word.

Shelley Mckeown

I am so far really enjoying the course. Information is really well presented and tests a great recap to information covered. I also think the Notes tool is a good addition, however, the saving seems a little unstable so I have lost notes on a couple of the modules.

I figured that I needed to save prior to taking the test, but had selected a picture and as there was no close option, I clicked back and lost the notes I had taken. Apart from that, I am really enjoying the format and am finding the information easy to retain.

Amanda Rolfe

I was a bit apprehensive about doing this course online but I needn't have worried. I was able to work through the modules at my own pace.

The course material was easy to understand and had some really useful and practical information and advice such as choosing a name for your business and the pitfalls of working from home.

I'm really, really glad I did this course as I am a home baker and it has provided lots of useful knowledge and tips to take my business forward.

The course has definitely given me the confidence to take my hobby to the next level.

Thank you

Monica Richards

As a teacher I have experienced working with children with a range of learning and physical abilities. This course helped consolidate my knowledge and understanding gained during my 12 years of teaching and working with SEN children. It also added knowledge about the various diagnoses and categories and how to recognise them to support children’s learning.

I found the course easy to navigate, informative and I enjoyed the learning experience. In the future it will help me to think of the children in my care and how best to support their learning needs to achieve the best they can. I hope to someday specialise in working with children with SEN.

Rebecca Dobson

Whilst on maternity leave I started thinking about in what capacity I'd go back to work, and if there was something different I could do. I came across reed courses and chose this course in PA and Admin and another in HR.

I was so happy they were on offer! I chose them because the course modules were comprehensive.

I can sit and do modules with my newborn son on my lap via my iPhone. It's so handy, the modules are clear and concise.

I'm so happy I chose this course. I can't wait to add it to my CV and see what jobs I can get.

Holly Horton

I loved every aspect of this online digital marketing course. The modules were well constructed and offered up a wealth of information on the subject.

I found myself learning many new things, such as the best practices for implementing an online marketing campaign, whether through social media, email marketing, or otherwise.

Passing this course has gone a long way to helping me with my online business routine.

I sought to improve my efforts at marketing my work and now, thanks to New Skills Academy, I’ve been able to. Thank you so much to New Skills Academy for this amazing course.

Daccari Mitchell

Why you should study with us

Learn with confidence...

Free Course RRP $100

Get a FREE Course

Tick this box to Sign up for our newsletter, and get access to the Interview Skills and CV Writing Certificate course for free! By signing up, you agree to our Privacy Notice & Cookie Policy and to receive marketing and related emails from academy+ brands. You can unsubscribe at any time.

What our students say about us...