Hospitality Certification Level 2
Why you should study with us
Hospitality Certification Level 2
This course gives you everything you need to know about working in the hotel food service industry. At the conclusion of this course, participants will have the knowledge they need to succeed in the restaurant business, regardless of whether they work at the front or the back of the house.
The course covers many of the basic skills you need to know before you can advance in this type of career, including customer service, safety consciousness, and adaptability.
We have developed this course to give students important information about the critical skills they need to perfect to have a successful career. Throughout the course, students are introduced to general skill categories and provided with tips and techniques to improve those skills and their subsets.
The course discusses skills specific to the hotel restaurant industry as well as others that they can apply across all areas of their lives. Students of this course further learn about other roles within the industry, such as management.
At the conclusion of the course, students receive a certification, proving they have successfully completed each module.
What You Will Learn
- This course was designed to give students a total overview of the skills that are required to successfully work in the food services industry. Here's what the course covers:
- Crucial customer service skills you need to perfect
- Tips and techniques for developing communication skills
- How to increase safety consciousness
- What is involved in fine-tuning your attention to detail
- How to increase your speed and strength, including suggested exercises
- The importance of adaptability in the food services industry
- How to use technology to your advantage
- The skills that are required if students want to advance to management
Benefits of the Course:
- This food services skills course includes the following benefits:
- An affordable course that gives you all the information you need to improve your food service skills
- A curriculum that is easy to understand, divided into 10 complete modules
- The achievement of developing skills with multiple applications, such as customer service skills and communication
- Learning about other roles in the restaurant and the skill sets that those positions require
- Understanding the importance of being safety conscious
- The ability to study from any location with an internet connection
- Learn the material at any time and at your own pace
- Obtain a recognized certification when completing the course, which will improve your career prospects
This course includes
24/7 Student Support
End of course certification
Lifetime access to your course
Compatible with modern devices
ID: YDFT67YHJ
of achievement
This certificate is presented to
Your Name
For completing the
Hospitality Certification Level 2
on 21st November 2026
Selena Hurford
Selena Hurford
Course Tutor
Daniel Morgan
Daniel Morgan
Head of Academy
Anyone who has an interest in learning more about this subject matter is encouraged to take the course. There are no entry requirements to take the course.
The course is broken down into 10 individual modules. Each module takes between 20 and 90 minutes on average to study. Although you are free to spend as much or as little time as you feel necessary on each module, simply log in and out of the course at your convenience.
You can study the course any time you like. Simply log in and out of the web based course as often as you require. The course is compatible with all computers, tablet devices and smart phones so you can even study while on the move!
Once you have completed all 10 modules there is a multiple choice test. The questions will be on a range of topics found within the 10 modules. The test, like the course, is online and can be taken a time and location of your choosing.
The pass mark for the test is 70%.
If you don’t pass the test first time you will get further opportunities to take the test again after extra study. There are no limits to the number of times you can take the test. All test retakes are included within the price of the course.
You can either use your Visa, MasterCard, American Express, Solo cards or PayPal account to pay for the online course. Our site uses the latest SSL encryption to ensure your safety. All payments are handled securely by PayPal.
You can begin the course immediately after your payment has been received. You will create your login details during the checkout process. We will also send you an email confirming your login details.
We estimate that the course will take about 6 hours to complete in total, plus an additional 30 minutes for the end of course test.
Once you have been awarded your certificate it is valid for life. The certificate does not expire or need renewing.
This course was a good introduction to payroll and the content was easy to read and well set out. I would recommend this course to anyone that would like to start out in payroll.
Mark McAuliffe
The course is full of interesting and useful information to know more about garden design and maintenance.
All the modules are easy to understand and gave me strong basics and confidence to start my own garden design business. Also I found the course very interactive, with images to illustrate the modules, garden design plans examples... so I could really visualise what was meant in each module.
Considering the online aspect, I found the website very easy to use and I appreciated the fact that I could keep a trace of my course by downloading the modules on my own laptop.
Laurie Bednarczuk
Absolutely fantastic! I would definitely recommend doing this course if you are a beginner, and I would also say that you definitely do not have to worry as all three learning types are covered! It is also great to have the ability to get in touch with a tutor if stuck, especially if you haven’t got someone at home or work to help you understand something!
If I hadn’t of already completed this course and chosen to start the next level up, I would happily do this course again. However, I would recommend this course, even more so for someone who is trying to learn for a career change! Exactly what I did and because of this very reason, and feared that it would expensive to change my career, and was amazed how easy and cheap it was!
Korin Williams
At age 44, I took a notion to start a new career, so I booked a Travel & Tourism online course with New Skills Academy.
I was actually pretty nervous when I looked at the modules as it’s been years since I studied!
I was pleasantly surprised at how well the course flowed and how uncomplicated it was. The presentation of the course was easy to read and understand.
When I got to the final test, I was nervous, but had no need to be. It was a general test of knowledge and I passed with 70%. I feel proud!
Angela Wilson
I started doing nails as a hobby, and my interest just carried on growing, I never thought that I would end up qualified!
This is an amazing way to turn your hobby into a nice little money maker and boost your own confidence and knowledge in the process.
Amy Armstrong
John Grover
Hospitality Certification Level 2
This course gives you everything you need to know about working in the hotel food service industry. At the conclusion of this course, participants will have the knowledge they need to succeed in the restaurant business, regardless of whether they work at the front or the back of the house.
The course covers many of the basic skills you need to know before you can advance in this type of career, including customer service, safety consciousness, and adaptability.
We have developed this course to give students important information about the critical skills they need to perfect to have a successful career. Throughout the course, students are introduced to general skill categories and provided with tips and techniques to improve those skills and their subsets.
The course discusses skills specific to the hotel restaurant industry as well as others that they can apply across all areas of their lives. Students of this course further learn about other roles within the industry, such as management.
At the conclusion of the course, students receive a certification, proving they have successfully completed each module.
What You Will Learn
- This course was designed to give students a total overview of the skills that are required to successfully work in the food services industry. Here's what the course covers:
- Crucial customer service skills you need to perfect
- Tips and techniques for developing communication skills
- How to increase safety consciousness
- What is involved in fine-tuning your attention to detail
- How to increase your speed and strength, including suggested exercises
- The importance of adaptability in the food services industry
- How to use technology to your advantage
- The skills that are required if students want to advance to management
Benefits of the Course:
- This food services skills course includes the following benefits:
- An affordable course that gives you all the information you need to improve your food service skills
- A curriculum that is easy to understand, divided into 10 complete modules
- The achievement of developing skills with multiple applications, such as customer service skills and communication
- Learning about other roles in the restaurant and the skill sets that those positions require
- Understanding the importance of being safety conscious
- The ability to study from any location with an internet connection
- Learn the material at any time and at your own pace
- Obtain a recognized certification when completing the course, which will improve your career prospects
This course includes
24/7 Student Support
End of course certification
Lifetime access to your course
Compatible with modern devices
ID: YDFT67YHJ
of achievement
This certificate is presented to
Your Name
For completing the
Hospitality Certification Level 2
on 21st November 2026
Selena Hurford
Selena Hurford
Course Tutor
Daniel Morgan
Daniel Morgan
Head of Academy
Anyone who has an interest in learning more about this subject matter is encouraged to take the course. There are no entry requirements to take the course.
The course is broken down into 10 individual modules. Each module takes between 20 and 90 minutes on average to study. Although you are free to spend as much or as little time as you feel necessary on each module, simply log in and out of the course at your convenience.
You can study the course any time you like. Simply log in and out of the web based course as often as you require. The course is compatible with all computers, tablet devices and smart phones so you can even study while on the move!
Once you have completed all 10 modules there is a multiple choice test. The questions will be on a range of topics found within the 10 modules. The test, like the course, is online and can be taken a time and location of your choosing.
The pass mark for the test is 70%.
If you don’t pass the test first time you will get further opportunities to take the test again after extra study. There are no limits to the number of times you can take the test. All test retakes are included within the price of the course.
You can either use your Visa, MasterCard, American Express, Solo cards or PayPal account to pay for the online course. Our site uses the latest SSL encryption to ensure your safety. All payments are handled securely by PayPal.
You can begin the course immediately after your payment has been received. You will create your login details during the checkout process. We will also send you an email confirming your login details.
We estimate that the course will take about 6 hours to complete in total, plus an additional 30 minutes for the end of course test.
Once you have been awarded your certificate it is valid for life. The certificate does not expire or need renewing.
This course was a good introduction to payroll and the content was easy to read and well set out. I would recommend this course to anyone that would like to start out in payroll.
Mark McAuliffe
The course is full of interesting and useful information to know more about garden design and maintenance.
All the modules are easy to understand and gave me strong basics and confidence to start my own garden design business. Also I found the course very interactive, with images to illustrate the modules, garden design plans examples... so I could really visualise what was meant in each module.
Considering the online aspect, I found the website very easy to use and I appreciated the fact that I could keep a trace of my course by downloading the modules on my own laptop.
Laurie Bednarczuk
Absolutely fantastic! I would definitely recommend doing this course if you are a beginner, and I would also say that you definitely do not have to worry as all three learning types are covered! It is also great to have the ability to get in touch with a tutor if stuck, especially if you haven’t got someone at home or work to help you understand something!
If I hadn’t of already completed this course and chosen to start the next level up, I would happily do this course again. However, I would recommend this course, even more so for someone who is trying to learn for a career change! Exactly what I did and because of this very reason, and feared that it would expensive to change my career, and was amazed how easy and cheap it was!
Korin Williams
At age 44, I took a notion to start a new career, so I booked a Travel & Tourism online course with New Skills Academy.
I was actually pretty nervous when I looked at the modules as it’s been years since I studied!
I was pleasantly surprised at how well the course flowed and how uncomplicated it was. The presentation of the course was easy to read and understand.
When I got to the final test, I was nervous, but had no need to be. It was a general test of knowledge and I passed with 70%. I feel proud!
Angela Wilson
I started doing nails as a hobby, and my interest just carried on growing, I never thought that I would end up qualified!
This is an amazing way to turn your hobby into a nice little money maker and boost your own confidence and knowledge in the process.
Amy Armstrong
John Grover
Why you should study with us
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RRP
$100
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Omg im so excited, over joyed and all the good stuff that comes to mind! Wonderful experience doing lessons with New Skills Academy. I look foward to doing more courses with them. I hope this will encourage others to come on board and refresh your minds or to learn something new, it's a win win situation. I want to thank New Skills Academy so much for making this as simple as possible for me.
Shari Anderson
The course was clearly set out with helpful end of week tests which built my knowledge. Being dyslexic I found the course was set out in an easy to understand way. I was able to pass the test on my first attempt. The downloaded pdf are a useful resource that you can keep forever. Looking forward to the next course
Ross Dunsten
Excellent course, well explained and easy to understand. The course can be done at my own pace and is available on various devices. The layout of the course was excellent and the notes options is very good. The content is perfect and well structured, making it easy to understand and follow. I will definitely be taking more courses in the future.
Luis Costa
This course is a great way to brush up on my rusty excel skills, I recommend this course to anyone looking for something to do during lockdown, it's easy to use and talks you through each stage step by step. It has given me the confidence I need to further my career.
Georgia Darke
Fantastic course! Well-presented and challenging with frequent assessments. I feel a serious sense of accomplishment having not studied for over 30 years! Videos that accompany each module are carefully thought out and informative. Am so impressed with this course, have now signed up for 3 other courses and recommending New Skills Academy to everyone!
Marva Hudson
I am a doctor. This course is well organized, covering all areas of CBT. The videos and practical tips are very helpful. All the modules are arranged with good explanations and examples. Also each module consists of quick test and assignment which enables you to gain knowledge. Finally I would like to thank the New Skills Academy team.
Dr. M. Arshad
This is a great course for any level of knowledge. Very easy to navigate, great practical tasks and explanations are very clear. You can revise any module with no problem. The test wasn’t too hard if you completed every module. It may be handy to make some notes before you start. Overall I'm very happy with my choice. Thank you New skills for my New skills :)
Julia Bobkova
I took up this course initially to help me with my own dog, but found that as I worked through the material I actually started thinking that this could be something that I could use to make a second income. From start to finish I found the course engaging and interesting. I am now doing another dog related course and am experiencing the same level of enjoyment. I would recommend New Skills Academy without hesitation.
Keith Smith
