Dealing with Customer Complaints Certificate

cpd
£40.00 BUY NOW

Dealing with Customer Complaints Certificate Course

The Customer Complaints Course provides students with the knowledge and skills necessary to effectively manage customer complaints. This training course is filled with information that will help you increase customer loyalty and understand how to operate a successful business in the United Kingdom. Customer satisfaction can increase your business revenue, customer loyalty and positive word of mouth. Understanding how to recover and learn from mistakes can be profitable to your business success. This course will provide you with an overview of how to manage customer complaints to build positive customer relationships.

Introduction to the Customer Complaints Certificate Course

This customer complaints course is an online training programme that offers students the ability to study the material whenever and wherever it’s convenient. Most people who enrol in the programme are still able to maintain their current lifestyle and work full time while pursuing their studies. This course allows you to easily access study material from any device with a valid internet connection, including mobile phones and tablets. Additionally, all students have access to online support while they train. After successful completion of the course, students must complete and pass a multiple-choice exam, after which you will be awarded your certificate. Your certificate can be downloaded, or for a small cost, we can post it out to you.

What You Will Learn

The customer complaints course was written to prepare students for a career in the customer service industry. This course offers a comprehensive overview of complaints management and developing effective customer relationships. This course will cover:

  • What is a complaint?
  • How to receive complaints
  • Effective complaint management
  • The damage complaints can cause
  • The complaint management process
  • How to control complaints
  • Dispute resolution
  • Effective communication and active listening
  • The emotional needs and psychological considerations of customers
  • Defusing a difficult situation
  • Customer complaint management
  • Preventing complaints
  • The future of customer service
  • Creating an action plan

Benefits of the Customer Complaints Course

Students enrolled in the Customer Complaints course experience many benefits. These include the following:

  • The convenience of studying from anywhere with an internet connection at any time.
  • Study course material at your own pace. There is no time limit, so you can complete the course, regardless of how long it takes you to complete it.
  • The option of studying from any internet enabled device including a tablet, PC, or mobile phone.
  • Short, easy to understand course structure.
  • Convenient online support available while you study.
  • A comprehensive syllabus that helps you increase your knowledge in customer satisfaction.
  • The opportunity to improve your prospects while applying for work in customer services.
  • Upon successful completion of the course, you will earn a certified and recognised certificate.
  • An affordable pricing structure.

This course includes

24/7 Student Support

End of course certification

Lifetime access to your course

Compatible with modern devices

ID: YDFT67YHJ
certificate

of achievement

This certificate is presented to

Your Name

NSA

For completing the

Dealing with Customer Complaints Certificate

on 21st November 2021

Selena Hurford

Selena Hurford

Course Tutor

cpd

Daniel Morgan

Daniel Morgan

Head of Academy

Certificate Example

Anyone who has an interest in learning more about this subject matter is encouraged to take the course. There are no entry requirements to take the course.

The course is broken down into 5 individual modules. Each module takes between 20 and 90 minutes on average to study. Although you are free to spend as much or as little time as you feel necessary on each module, simply log in and out of the course at your convenience.

You can study the course any time you like. Simply log in and out of the web based course as often as you require. The course is compatible with all computers, tablet devices and smart phones so you can even study while on the move!

Once you have completed all 5 modules there is a multiple choice test. The questions will be on a range of topics found within the 5 modules. The test, like the course, is online and can be taken a time and location of your choosing.

The pass mark for the test is 70%.

If you don’t pass the test first time you will get further opportunities to take the test again after extra study. There are no limits to the number of times you can take the test. All test retakes are included within the price of the course.

Once you have completed your test you can log in to your account and download/print your certificate any time you need it. If you would prefer us to post you a certificate to a UK address, there will be an admin charge of £10 (certificates sent internationally may cost more).

You can either use your Visa, MasterCard, American Express, Solo cards or PayPal account to pay for the online course. Our site uses the latest SSL encryption to ensure your safety. All payments are handled securely by PayPal.

You can begin the course immediately after your payment has been received. You will create your login details during the checkout process. We will also send you an email confirming your login details.

We estimate that the course will take about 8 hours to complete in total, plus an additional 30 minutes for the end of course test.

Once you have been awarded your certificate it is valid for life. The certificate does not expire or need renewing.

Great course lots to learn and apply very informative, as a pharmacy assistant this course has given me more knowledge and confidence to provide great services to my customers.

Assignments were easy to follow and I would recommend anyone to study a course at New Skills Academy as you can do them in your own time.

Having a certificate not only boosts my confidence, but also shows my employers that i have learnt new skills and have gained more information that is useful for my area of work.

Thanks very much New Skills Academy, I will study with you again!

Shane Hills

I use Sage 50 every day at work, but wanted a qualification on my CV to reflect this. I thought this course was well set out and very informative.

I really appreciated that the course is split into 10 modules as this made it very easy for me to stop and come back to when convenient. I found with work and 4 kids this was very helpful and with a good feature that it saved the place where I was so you could return at any time.

I must admit I was very surprised that I learnt new things and really glad I took the course. I would recommend this course to anyone thinking of using Sage for the first time or like me already use it daily. I really appreciated the fact that I used my tablet while taking the course.

I must be honest at 36 years old, this was my first course taken online, I was generally really surprised how easy to it was to order/book on line. Overall I felt this was a very positive experience for me I not only gained a qualification, I also gained confidence and have now book up 2 more courses.

Justine Pitman

I decided to take this course to help me understand my 8 year old son with ADHD and ASD.

I managed to join the course and find the site with ease and after making my payment it was easy to start to find my documents and download my test sheets after the relevant modules.

I found other links which I am yet to explore further and can see me contacting a few of the organisations mentioned. I now am to put some strategies to the test.

The information was useful and I learnt a lot and got a certificate at the end. Thank you.

Nicki Openshaw

This was the first online course I’ve funded myself and I was apprehensive as you don’t really know what you’re going to get!

However, I’m happy to report that this course has given me a really good grounding in Child Psychology and has whet my appetite to pursue some of the content in more detail under my own steam.

When I had questions, the Support Team’s responses were lightning fast and reassuring and for the fee paid and the experience I’ve had this has been great value for money and a firm foundation on which to build in the future.

Thank you New Skills Academy!

Tom Shires

I have started this course only 1 day ago and I cant stop studying. The information is very informative. I like the way the course gives you time to practice to get the skill right before you move onto the next subject.

I am looking forward to completing the course so I can start doing the nails properly. Highly Recommended.

Mia James

Just writing to congratulate your team for putting this course together. I have been Training with SEN for a year as a trainee and fallen in love with this profession and the development of children in early years. I have had some professional in house training but i really enjoyed this course thank so much i needed a way to prove the some of my gained knowledge for my self as a single mum working so hard i am in tears this morning with joy thank so much i have lot of work to with our children with revisited knowledge and insight knowledge what bank of information to come back to when i need refreshing

Thank you This course was amazing I couldn't stop reading Like a hungry child

Tracey Boyce

Duration:
8 hours

Access:
Lifetime Access

Approved by:
CPD

Learning Type:


Text based modules  Images 

Cost:
£40.00

0% Finance

Dealing with Customer Complaints Certificate Course

The Customer Complaints Course provides students with the knowledge and skills necessary to effectively manage customer complaints. This training course is filled with information that will help you increase customer loyalty and understand how to operate a successful business in the United Kingdom. Customer satisfaction can increase your business revenue, customer loyalty and positive word of mouth. Understanding how to recover and learn from mistakes can be profitable to your business success. This course will provide you with an overview of how to manage customer complaints to build positive customer relationships.

Introduction to the Customer Complaints Certificate Course

This customer complaints course is an online training programme that offers students the ability to study the material whenever and wherever it’s convenient. Most people who enrol in the programme are still able to maintain their current lifestyle and work full time while pursuing their studies. This course allows you to easily access study material from any device with a valid internet connection, including mobile phones and tablets. Additionally, all students have access to online support while they train. After successful completion of the course, students must complete and pass a multiple-choice exam, after which you will be awarded your certificate. Your certificate can be downloaded, or for a small cost, we can post it out to you.

What You Will Learn

The customer complaints course was written to prepare students for a career in the customer service industry. This course offers a comprehensive overview of complaints management and developing effective customer relationships. This course will cover:

  • What is a complaint?
  • How to receive complaints
  • Effective complaint management
  • The damage complaints can cause
  • The complaint management process
  • How to control complaints
  • Dispute resolution
  • Effective communication and active listening
  • The emotional needs and psychological considerations of customers
  • Defusing a difficult situation
  • Customer complaint management
  • Preventing complaints
  • The future of customer service
  • Creating an action plan

Benefits of the Customer Complaints Course

Students enrolled in the Customer Complaints course experience many benefits. These include the following:

  • The convenience of studying from anywhere with an internet connection at any time.
  • Study course material at your own pace. There is no time limit, so you can complete the course, regardless of how long it takes you to complete it.
  • The option of studying from any internet enabled device including a tablet, PC, or mobile phone.
  • Short, easy to understand course structure.
  • Convenient online support available while you study.
  • A comprehensive syllabus that helps you increase your knowledge in customer satisfaction.
  • The opportunity to improve your prospects while applying for work in customer services.
  • Upon successful completion of the course, you will earn a certified and recognised certificate.
  • An affordable pricing structure.

This course includes

24/7 Student Support

End of course certification

Lifetime access to your course

Compatible with modern devices

ID: YDFT67YHJ
certificate

of achievement

This certificate is presented to

Your Name

NSA

For completing the

Dealing with Customer Complaints Certificate

on 21st November 2021

Selena Hurford

Selena Hurford

Course Tutor

cpd

Daniel Morgan

Daniel Morgan

Head of Academy

Certificate Example

Anyone who has an interest in learning more about this subject matter is encouraged to take the course. There are no entry requirements to take the course.

The course is broken down into 5 individual modules. Each module takes between 20 and 90 minutes on average to study. Although you are free to spend as much or as little time as you feel necessary on each module, simply log in and out of the course at your convenience.

You can study the course any time you like. Simply log in and out of the web based course as often as you require. The course is compatible with all computers, tablet devices and smart phones so you can even study while on the move!

Once you have completed all 5 modules there is a multiple choice test. The questions will be on a range of topics found within the 5 modules. The test, like the course, is online and can be taken a time and location of your choosing.

The pass mark for the test is 70%.

If you don’t pass the test first time you will get further opportunities to take the test again after extra study. There are no limits to the number of times you can take the test. All test retakes are included within the price of the course.

Once you have completed your test you can log in to your account and download/print your certificate any time you need it. If you would prefer us to post you a certificate to a UK address, there will be an admin charge of £10 (certificates sent internationally may cost more).

You can either use your Visa, MasterCard, American Express, Solo cards or PayPal account to pay for the online course. Our site uses the latest SSL encryption to ensure your safety. All payments are handled securely by PayPal.

You can begin the course immediately after your payment has been received. You will create your login details during the checkout process. We will also send you an email confirming your login details.

We estimate that the course will take about 8 hours to complete in total, plus an additional 30 minutes for the end of course test.

Once you have been awarded your certificate it is valid for life. The certificate does not expire or need renewing.

Great course lots to learn and apply very informative, as a pharmacy assistant this course has given me more knowledge and confidence to provide great services to my customers.

Assignments were easy to follow and I would recommend anyone to study a course at New Skills Academy as you can do them in your own time.

Having a certificate not only boosts my confidence, but also shows my employers that i have learnt new skills and have gained more information that is useful for my area of work.

Thanks very much New Skills Academy, I will study with you again!

Shane Hills

I use Sage 50 every day at work, but wanted a qualification on my CV to reflect this. I thought this course was well set out and very informative.

I really appreciated that the course is split into 10 modules as this made it very easy for me to stop and come back to when convenient. I found with work and 4 kids this was very helpful and with a good feature that it saved the place where I was so you could return at any time.

I must admit I was very surprised that I learnt new things and really glad I took the course. I would recommend this course to anyone thinking of using Sage for the first time or like me already use it daily. I really appreciated the fact that I used my tablet while taking the course.

I must be honest at 36 years old, this was my first course taken online, I was generally really surprised how easy to it was to order/book on line. Overall I felt this was a very positive experience for me I not only gained a qualification, I also gained confidence and have now book up 2 more courses.

Justine Pitman

I decided to take this course to help me understand my 8 year old son with ADHD and ASD.

I managed to join the course and find the site with ease and after making my payment it was easy to start to find my documents and download my test sheets after the relevant modules.

I found other links which I am yet to explore further and can see me contacting a few of the organisations mentioned. I now am to put some strategies to the test.

The information was useful and I learnt a lot and got a certificate at the end. Thank you.

Nicki Openshaw

This was the first online course I’ve funded myself and I was apprehensive as you don’t really know what you’re going to get!

However, I’m happy to report that this course has given me a really good grounding in Child Psychology and has whet my appetite to pursue some of the content in more detail under my own steam.

When I had questions, the Support Team’s responses were lightning fast and reassuring and for the fee paid and the experience I’ve had this has been great value for money and a firm foundation on which to build in the future.

Thank you New Skills Academy!

Tom Shires

I have started this course only 1 day ago and I cant stop studying. The information is very informative. I like the way the course gives you time to practice to get the skill right before you move onto the next subject.

I am looking forward to completing the course so I can start doing the nails properly. Highly Recommended.

Mia James

Just writing to congratulate your team for putting this course together. I have been Training with SEN for a year as a trainee and fallen in love with this profession and the development of children in early years. I have had some professional in house training but i really enjoyed this course thank so much i needed a way to prove the some of my gained knowledge for my self as a single mum working so hard i am in tears this morning with joy thank so much i have lot of work to with our children with revisited knowledge and insight knowledge what bank of information to come back to when i need refreshing

Thank you This course was amazing I couldn't stop reading Like a hungry child

Tracey Boyce

https://uk.trustpilot.com/review/newskillsacademy.co.uk
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