Electronic Customer Service Certificate

Included as part of the unlimited membership
cpd
£40.00 BUY NOW

Electronic Customer Service Certificate Course

Traditionally, companies provided customer service face-to-face or by telephone. This changed with the advent of the internet, which has made it relatively inexpensive and simple to deal with customer queries via email and live chat services. Effective electronic customer service is built on a foundation of netiquette, the principles of written communication and a solid understanding of customer service. In this course, you will learn how to combine these factors to successfully offer your customers a great experience.

You Will Learn:

  • Why electronic customer service is now the norm in modern businesses
  • Why electronic customer service comes with advantages and disadvantages
  • How to send appropriate online messages that positively engage customers and solve their problems
  • How to show courtesy online and strike the right tone in both your emails and on your website
  • The principles of good customer service and how these translate to an electronic environment

Benefits of Taking This Course:

  • If you work in a customer service role, this course will teach you how to communicate with customers via email and online chat to resolve their problems and answer their queries.
  • If you are a business owner, this course will help you make up your mind if you are considering incorporating electronic customer service into the day-to-day running of your business.
  • If your role entails copywriting or marketing, this course will help you create more effective product descriptions for a company website.
  • This course will help you write memorable emails that will make your customer pay attention to your messages, thereby increasing sales and boosting your company’s reputation.

This course includes

24/7 Student Support

End of course certification

Lifetime access to your course

Compatible with modern devices

PLUS - Access to the exclusive New Skills Academy Study Group!
ID: YDFT67YHJ
certificate

of achievement

This certificate is presented to

Your Name

NSA

For completing the

Electronic Customer Service Certificate

on 21st November 2021

Selena Hurford

Selena Hurford

Course Tutor

cpd

Daniel Morgan

Daniel Morgan

Head of Academy

Certificate Example

Anyone who has an interest in learning more about this subject matter is encouraged to take the course. There are no entry requirements to take the course.

The course is broken down into 3 individual modules. Each module takes between 20 and 90 minutes on average to study. Although you are free to spend as much or as little time as you feel necessary on each module, simply log in and out of the course at your convenience.

You can study the course any time you like. Simply log in and out of the web based course as often as you require. The course is compatible with all computers, tablet devices and smart phones so you can even study while on the move!

Once you have completed all 3 modules there is a multiple choice test. The questions will be on a range of topics found within the 3 modules. The test, like the course, is online and can be taken a time and location of your choosing.

The pass mark for the test is 70%.

If you don’t pass the test first time you will get further opportunities to take the test again after extra study. There are no limits to the number of times you can take the test. All test retakes are included within the price of the course.

Once you have completed your test you can log in to your account and download/print your certificate any time you need it. If you would prefer us to post you a certificate to a UK address, there will be an admin charge of £10 (certificates sent internationally may cost more).

You can either use your Visa, MasterCard, American Express, Solo cards or PayPal account to pay for the online course. Our site uses the latest SSL encryption to ensure your safety. All payments are handled securely by PayPal.

You can begin the course immediately after your payment has been received. You will create your login details during the checkout process. We will also send you an email confirming your login details.

We estimate that the course will take about 0.5 hours to complete in total, plus an additional 30 minutes for the end of course test.

Once you have been awarded your certificate it is valid for life. The certificate does not expire or need renewing.

I have really enjoyed doing this course because I could do it in my own time and there is loads of information and downloads to help.

Sharon Hart

It was great, lots of knowledge and able to learn at my own pace was fantastic, and that I have access to it after completing exam is great too!

I am excited to start further learning and will likely try another course provided from this website! Exam was easy and straight forward, and provided you with the questions you did not get correct so that you are able to further study.

I have recommended this site to friends and family, and will continue learning! Thank you so much New Skills Academy! You are an amazing site and I am grateful!

Anahita Dehghani

I have always wanted to do hairdressing but never had the confidence. Since taking this course it has given me the chance I wanted and boosted my confidence.

There is lots of information and videos and you can always re-cap if needed.

Chris Peel

This course was a good introduction to payroll and the content was easy to read and well set out. I would recommend this course to anyone that would like to start out in payroll.

Mark McAuliffe

I really enjoyed this course. Although I already work in customer services, I found it very informative and I picked up a lot of useful information and tips. What I liked about the course was that it was something you could do at your own pace and it was easy to follow. It made me feel more relaxed about my studying and put me at ease when it came to the final test at the end. The modules were just the right length, with plenty of content to get your teeth into but not too much that it became overwhelming, and that made it better to learn and digest what was being said. I would certainly recommend it!

Stephen Rawlinson

This course was amazing and fun!

Not only was it very informative and well categorized and divided into easy learning sections, but also very complete and offering tons of valuable information to succeed as a Landscaper.

The illustrations and photos are very helpful and provide a clear image of how to do things and how things ought to look and also help for future reference along with the worksheets that are downloadable which assist in the learning process.

The course covers every aspect of Garden Design & Landscaping and it was a pleasure completing this course - highly recommend it to anybody with an interest in becoming a Landscaper or for the individual who has an interest in broadening their knowledge in the garden.

Wayne Lavarinhas

Duration:
0.5 hours

Access:
Lifetime Access

Approved by:
CPD

Learning Type:


Text based modules  Images  Video learning 

Cost:
£40.00

0% Finance

Electronic Customer Service Certificate Course

Traditionally, companies provided customer service face-to-face or by telephone. This changed with the advent of the internet, which has made it relatively inexpensive and simple to deal with customer queries via email and live chat services. Effective electronic customer service is built on a foundation of netiquette, the principles of written communication and a solid understanding of customer service. In this course, you will learn how to combine these factors to successfully offer your customers a great experience.

You Will Learn:

  • Why electronic customer service is now the norm in modern businesses
  • Why electronic customer service comes with advantages and disadvantages
  • How to send appropriate online messages that positively engage customers and solve their problems
  • How to show courtesy online and strike the right tone in both your emails and on your website
  • The principles of good customer service and how these translate to an electronic environment

Benefits of Taking This Course:

  • If you work in a customer service role, this course will teach you how to communicate with customers via email and online chat to resolve their problems and answer their queries.
  • If you are a business owner, this course will help you make up your mind if you are considering incorporating electronic customer service into the day-to-day running of your business.
  • If your role entails copywriting or marketing, this course will help you create more effective product descriptions for a company website.
  • This course will help you write memorable emails that will make your customer pay attention to your messages, thereby increasing sales and boosting your company’s reputation.

This course includes

24/7 Student Support

End of course certification

Lifetime access to your course

Compatible with modern devices

PLUS - Access to the exclusive New Skills Academy Study Group!
ID: YDFT67YHJ
certificate

of achievement

This certificate is presented to

Your Name

NSA

For completing the

Electronic Customer Service Certificate

on 21st November 2021

Selena Hurford

Selena Hurford

Course Tutor

cpd

Daniel Morgan

Daniel Morgan

Head of Academy

Certificate Example

Anyone who has an interest in learning more about this subject matter is encouraged to take the course. There are no entry requirements to take the course.

The course is broken down into 3 individual modules. Each module takes between 20 and 90 minutes on average to study. Although you are free to spend as much or as little time as you feel necessary on each module, simply log in and out of the course at your convenience.

You can study the course any time you like. Simply log in and out of the web based course as often as you require. The course is compatible with all computers, tablet devices and smart phones so you can even study while on the move!

Once you have completed all 3 modules there is a multiple choice test. The questions will be on a range of topics found within the 3 modules. The test, like the course, is online and can be taken a time and location of your choosing.

The pass mark for the test is 70%.

If you don’t pass the test first time you will get further opportunities to take the test again after extra study. There are no limits to the number of times you can take the test. All test retakes are included within the price of the course.

Once you have completed your test you can log in to your account and download/print your certificate any time you need it. If you would prefer us to post you a certificate to a UK address, there will be an admin charge of £10 (certificates sent internationally may cost more).

You can either use your Visa, MasterCard, American Express, Solo cards or PayPal account to pay for the online course. Our site uses the latest SSL encryption to ensure your safety. All payments are handled securely by PayPal.

You can begin the course immediately after your payment has been received. You will create your login details during the checkout process. We will also send you an email confirming your login details.

We estimate that the course will take about 0.5 hours to complete in total, plus an additional 30 minutes for the end of course test.

Once you have been awarded your certificate it is valid for life. The certificate does not expire or need renewing.

I have really enjoyed doing this course because I could do it in my own time and there is loads of information and downloads to help.

Sharon Hart

It was great, lots of knowledge and able to learn at my own pace was fantastic, and that I have access to it after completing exam is great too!

I am excited to start further learning and will likely try another course provided from this website! Exam was easy and straight forward, and provided you with the questions you did not get correct so that you are able to further study.

I have recommended this site to friends and family, and will continue learning! Thank you so much New Skills Academy! You are an amazing site and I am grateful!

Anahita Dehghani

I have always wanted to do hairdressing but never had the confidence. Since taking this course it has given me the chance I wanted and boosted my confidence.

There is lots of information and videos and you can always re-cap if needed.

Chris Peel

This course was a good introduction to payroll and the content was easy to read and well set out. I would recommend this course to anyone that would like to start out in payroll.

Mark McAuliffe

I really enjoyed this course. Although I already work in customer services, I found it very informative and I picked up a lot of useful information and tips. What I liked about the course was that it was something you could do at your own pace and it was easy to follow. It made me feel more relaxed about my studying and put me at ease when it came to the final test at the end. The modules were just the right length, with plenty of content to get your teeth into but not too much that it became overwhelming, and that made it better to learn and digest what was being said. I would certainly recommend it!

Stephen Rawlinson

This course was amazing and fun!

Not only was it very informative and well categorized and divided into easy learning sections, but also very complete and offering tons of valuable information to succeed as a Landscaper.

The illustrations and photos are very helpful and provide a clear image of how to do things and how things ought to look and also help for future reference along with the worksheets that are downloadable which assist in the learning process.

The course covers every aspect of Garden Design & Landscaping and it was a pleasure completing this course - highly recommend it to anybody with an interest in becoming a Landscaper or for the individual who has an interest in broadening their knowledge in the garden.

Wayne Lavarinhas

https://uk.trustpilot.com/review/newskillsacademy.co.uk
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