Questioning and Listening Techniques Certification
Why you should study with us
Questioning and Listening Techniques Certification
Questioning and listening skills are pivotal to effective communication and creating mutual understanding.
These vital communication tools are requisite for building effective working and personal relationships. Interpersonal communication skills are the foundation of business success and the most highly sought after employees are those who are able to capitalise on these abilities. Unfortunately, most people have no idea of the importance of communication skills in the workplace.
However, research has clearly demonstrated that the ability to accurately communicate requirements, express needs, give and receive feedback and listen with empathy builds confidence and charisma and propels personal development. Conversely, the costs of poor communication are astronomical from both a financial perspective and the cost to morale and productivity.
What You Will Learn
This course will guide you through the process of understanding and implementing these highly prized communication skills. You will learn:
- How to communicate more effectively with those around you and deepen your understanding of the causes and consequences of costly miscommunications.
- The hidden meanings buried in confusing communications and gain new insight into the emotional nature of expression.
- How to get the most from colleagues, employers and personal relationships.
- Effective questioning techniques.
- Techniques to enhance your understanding of the information you receive to ensure clarity and prevent ambiguity.
- How to facilitate effective and honest feedback without the emotional 'sting'.
- How to implement a personal action plan which will help you assess your skills and define strategies to enhance your strengths and build on your knowledge.
Benefits of Taking the Course
- Professionals can enhance their knowledge of effective communication and significantly improve their practical skills.
- Improve your ability to gather information, build relationships, communicate with people at all levels and understand both the logical and emotional facets of communication.
This course includes
24/7 Student Support
End of course certification
Lifetime access to your course
Compatible with modern devices
- Understand the significance of effective communication in the workplace and the cost of poor communication
- Comprehend the implications of intended meaning versus perceived meaning and learn how to prevent discrepancies
- Develop a thorough understanding of communication barriers and blocks and prevent them devaluing communication
- Identify communication styles and how they impact the nature and effectiveness of interpersonal communication
- Raise awareness of the significance of active and reflective listening and understand the difference between quality listening and merely 'hearing'
- Learn how to devote more mental processing capacity to the act of listening to enhance the quantity of data which can be processed
- Understand a variety of listening styles and discover how to apply them appropriately to various scenarios for maximum effectiveness
- Identify and prevent listening barriers which hamper efforts to actively listen, build rapport and connect with another person
- Discover the vital role questions play in our everyday communication and how they can be used to strategically gather information
- Understand how your questioning stance and intention impacts the way in which you ask for information and receive answers
- Identify specific questioning techniques and find out how they are best suited to specific occasions, people and information
- Comprehend the pool of question types that can be used to obtain the required information with the appropriate level of detail
- Discover the alarming lack of mutual understanding that is the result of many interpersonal communications and how it impacts individuals and businesses
- Learn how to best gather and confirm information using question funnels while checking and increasing receptivity
- Develop the ability to correctly understand and interpret unconscious hidden and dissonant emotions communicated linguistically and non-verbally
- Comprehend the significance of changes in body language and paralinguistics and how they can directly communicate emotional changes
- Understand how and why to enhance the skills you have learned and find opportunities to practice
- Delve into feedback that you have received and gain the confidence to ask for more!
- Comprehend how advanced skills could support your personal growth and communication effectiveness
- Discover communication strengths and weaknesses and empower development of key skills
ID: YDFT67YHJ
of achievement
This certificate is presented to
Your Name
For completing the
Questioning and Listening Techniques Certification
on 21st November 2026
Selena Hurford
Selena Hurford
Course Tutor
Daniel Morgan
Daniel Morgan
Head of Academy
Anyone who has an interest in learning more about this subject matter is encouraged to take the course. There are no entry requirements to take the course.
The course is broken down into 5 individual modules. Each module takes between 20 and 90 minutes on average to study. Although you are free to spend as much or as little time as you feel necessary on each module, simply log in and out of the course at your convenience.
You can study the course any time you like. Simply log in and out of the web based course as often as you require. The course is compatible with all computers, tablet devices and smart phones so you can even study while on the move!
Once you have completed all 5 modules there is a multiple choice test. The questions will be on a range of topics found within the 5 modules. The test, like the course, is online and can be taken a time and location of your choosing.
The pass mark for the test is 70%.
If you don’t pass the test first time you will get further opportunities to take the test again after extra study. There are no limits to the number of times you can take the test. All test retakes are included within the price of the course.
You can either use your Visa, MasterCard, American Express, Solo cards or PayPal account to pay for the online course. Our site uses the latest SSL encryption to ensure your safety. All payments are handled securely by PayPal.
You can begin the course immediately after your payment has been received. You will create your login details during the checkout process. We will also send you an email confirming your login details.
We estimate that the course will take about 8 hours to complete in total, plus an additional 30 minutes for the end of course test.
Once you have been awarded your certificate it is valid for life. The certificate does not expire or need renewing.
Amazing course with so much detail. All the modules are easy to read and flow from one subject to the next. It was really easy to enrol on the course too and I received my log in information the same day that I enrolled. I would recommend the course to anyone wishing to pursue a course in floristry.
Stacey Garside
It was great, lots of knowledge and able to learn at my own pace was fantastic, and that I have access to it after completing exam is great too!
I am excited to start further learning and will likely try another course provided from this website! Exam was easy and straight forward, and provided you with the questions you did not get correct so that you are able to further study.
I have recommended this site to friends and family, and will continue learning! Thank you so much New Skills Academy! You are an amazing site and I am grateful!
Anahita Dehghani
After being in recruitment for three years, this was an amazing course to remind me all the things that I may have let slip it also encouraged me to sharpen up my recruitment practices and I feel rejuvenated in my approach to recruitment with both clients and candidates.
Through the help of this course I feel that I can actively, proactively and effectively target both clients and candidates to achieve my target orientated goals.
Shaun Paskin
To be honest I was sceptical at first. There are many online courses to choose from but what intrigued me the most about this course is the number of modules (22 of them). This appeared to be more detailed than others. The reason I took this course is because I started a new role as a support tutor for a large training company. I already had some experience in working with learners who had special needs and learning difficulties but wanted more in-depth knowledge and tips to support my delivery. I also wanted to know more on the legal of side of SEN too. The course was offered at a large discount that did give me concerns! But I took the plunge and have been pleasantly surprised on how well it's been written and presented in manageable bite-size chunks. I was planning to study about a couple of hours a night but once I started I found it difficult to stop. It took me about 3 days to complete. The information is comprehensive but manageable. You can tell the person/persons who wrote this have a passion for supported learning and give practical strategies to support SEN and care about their sector and want to share their passion. Highly recommended study material. :-)
John Glover
I am over the moon with this course and just had to leave a positive review.
The content is very relevant and completely up to date, it gives a fantastic overview of Advertising which is simple and easy to read and digest. It has helped me understand aspects in my current job role more than I needed. I am confident it would help anyone take the plunge into the marketing world!! The little tests along the way are also really handy, and tests what you have understood.
I would highly recommend this course. I am really looking forward to completing the remainder of this course, and browse what other courses are available. Thank you!!
Danielle Woodall
My son has Aspergers Syndrome, so when this course Autism Awareness Diploma came up with 90% off just after Christmas, I thought I would like to do it. There was no pressure on myself and progressed at my own pace, the course is very informative with lots of hints and tips. The process of going through the Modules and assignments was also very easy to do. The cost of the course was expensive if I hadn't had 90% off. I wouldn't hesitate in recommending New Skills Academy courses to other people for their informative and ease of usage. I really enjoyed it.
Dawn Hughes
Questioning and Listening Techniques Certification
Questioning and listening skills are pivotal to effective communication and creating mutual understanding.
These vital communication tools are requisite for building effective working and personal relationships. Interpersonal communication skills are the foundation of business success and the most highly sought after employees are those who are able to capitalise on these abilities. Unfortunately, most people have no idea of the importance of communication skills in the workplace.
However, research has clearly demonstrated that the ability to accurately communicate requirements, express needs, give and receive feedback and listen with empathy builds confidence and charisma and propels personal development. Conversely, the costs of poor communication are astronomical from both a financial perspective and the cost to morale and productivity.
What You Will Learn
This course will guide you through the process of understanding and implementing these highly prized communication skills. You will learn:
- How to communicate more effectively with those around you and deepen your understanding of the causes and consequences of costly miscommunications.
- The hidden meanings buried in confusing communications and gain new insight into the emotional nature of expression.
- How to get the most from colleagues, employers and personal relationships.
- Effective questioning techniques.
- Techniques to enhance your understanding of the information you receive to ensure clarity and prevent ambiguity.
- How to facilitate effective and honest feedback without the emotional 'sting'.
- How to implement a personal action plan which will help you assess your skills and define strategies to enhance your strengths and build on your knowledge.
Benefits of Taking the Course
- Professionals can enhance their knowledge of effective communication and significantly improve their practical skills.
- Improve your ability to gather information, build relationships, communicate with people at all levels and understand both the logical and emotional facets of communication.
This course includes
24/7 Student Support
End of course certification
Lifetime access to your course
Compatible with modern devices
- Understand the significance of effective communication in the workplace and the cost of poor communication
- Comprehend the implications of intended meaning versus perceived meaning and learn how to prevent discrepancies
- Develop a thorough understanding of communication barriers and blocks and prevent them devaluing communication
- Identify communication styles and how they impact the nature and effectiveness of interpersonal communication
- Raise awareness of the significance of active and reflective listening and understand the difference between quality listening and merely 'hearing'
- Learn how to devote more mental processing capacity to the act of listening to enhance the quantity of data which can be processed
- Understand a variety of listening styles and discover how to apply them appropriately to various scenarios for maximum effectiveness
- Identify and prevent listening barriers which hamper efforts to actively listen, build rapport and connect with another person
- Discover the vital role questions play in our everyday communication and how they can be used to strategically gather information
- Understand how your questioning stance and intention impacts the way in which you ask for information and receive answers
- Identify specific questioning techniques and find out how they are best suited to specific occasions, people and information
- Comprehend the pool of question types that can be used to obtain the required information with the appropriate level of detail
- Discover the alarming lack of mutual understanding that is the result of many interpersonal communications and how it impacts individuals and businesses
- Learn how to best gather and confirm information using question funnels while checking and increasing receptivity
- Develop the ability to correctly understand and interpret unconscious hidden and dissonant emotions communicated linguistically and non-verbally
- Comprehend the significance of changes in body language and paralinguistics and how they can directly communicate emotional changes
- Understand how and why to enhance the skills you have learned and find opportunities to practice
- Delve into feedback that you have received and gain the confidence to ask for more!
- Comprehend how advanced skills could support your personal growth and communication effectiveness
- Discover communication strengths and weaknesses and empower development of key skills
ID: YDFT67YHJ
of achievement
This certificate is presented to
Your Name
For completing the
Questioning and Listening Techniques Certification
on 21st November 2026
Selena Hurford
Selena Hurford
Course Tutor
Daniel Morgan
Daniel Morgan
Head of Academy
Anyone who has an interest in learning more about this subject matter is encouraged to take the course. There are no entry requirements to take the course.
The course is broken down into 5 individual modules. Each module takes between 20 and 90 minutes on average to study. Although you are free to spend as much or as little time as you feel necessary on each module, simply log in and out of the course at your convenience.
You can study the course any time you like. Simply log in and out of the web based course as often as you require. The course is compatible with all computers, tablet devices and smart phones so you can even study while on the move!
Once you have completed all 5 modules there is a multiple choice test. The questions will be on a range of topics found within the 5 modules. The test, like the course, is online and can be taken a time and location of your choosing.
The pass mark for the test is 70%.
If you don’t pass the test first time you will get further opportunities to take the test again after extra study. There are no limits to the number of times you can take the test. All test retakes are included within the price of the course.
You can either use your Visa, MasterCard, American Express, Solo cards or PayPal account to pay for the online course. Our site uses the latest SSL encryption to ensure your safety. All payments are handled securely by PayPal.
You can begin the course immediately after your payment has been received. You will create your login details during the checkout process. We will also send you an email confirming your login details.
We estimate that the course will take about 8 hours to complete in total, plus an additional 30 minutes for the end of course test.
Once you have been awarded your certificate it is valid for life. The certificate does not expire or need renewing.
Amazing course with so much detail. All the modules are easy to read and flow from one subject to the next. It was really easy to enrol on the course too and I received my log in information the same day that I enrolled. I would recommend the course to anyone wishing to pursue a course in floristry.
Stacey Garside
It was great, lots of knowledge and able to learn at my own pace was fantastic, and that I have access to it after completing exam is great too!
I am excited to start further learning and will likely try another course provided from this website! Exam was easy and straight forward, and provided you with the questions you did not get correct so that you are able to further study.
I have recommended this site to friends and family, and will continue learning! Thank you so much New Skills Academy! You are an amazing site and I am grateful!
Anahita Dehghani
After being in recruitment for three years, this was an amazing course to remind me all the things that I may have let slip it also encouraged me to sharpen up my recruitment practices and I feel rejuvenated in my approach to recruitment with both clients and candidates.
Through the help of this course I feel that I can actively, proactively and effectively target both clients and candidates to achieve my target orientated goals.
Shaun Paskin
To be honest I was sceptical at first. There are many online courses to choose from but what intrigued me the most about this course is the number of modules (22 of them). This appeared to be more detailed than others. The reason I took this course is because I started a new role as a support tutor for a large training company. I already had some experience in working with learners who had special needs and learning difficulties but wanted more in-depth knowledge and tips to support my delivery. I also wanted to know more on the legal of side of SEN too. The course was offered at a large discount that did give me concerns! But I took the plunge and have been pleasantly surprised on how well it's been written and presented in manageable bite-size chunks. I was planning to study about a couple of hours a night but once I started I found it difficult to stop. It took me about 3 days to complete. The information is comprehensive but manageable. You can tell the person/persons who wrote this have a passion for supported learning and give practical strategies to support SEN and care about their sector and want to share their passion. Highly recommended study material. :-)
John Glover
I am over the moon with this course and just had to leave a positive review.
The content is very relevant and completely up to date, it gives a fantastic overview of Advertising which is simple and easy to read and digest. It has helped me understand aspects in my current job role more than I needed. I am confident it would help anyone take the plunge into the marketing world!! The little tests along the way are also really handy, and tests what you have understood.
I would highly recommend this course. I am really looking forward to completing the remainder of this course, and browse what other courses are available. Thank you!!
Danielle Woodall
My son has Aspergers Syndrome, so when this course Autism Awareness Diploma came up with 90% off just after Christmas, I thought I would like to do it. There was no pressure on myself and progressed at my own pace, the course is very informative with lots of hints and tips. The process of going through the Modules and assignments was also very easy to do. The cost of the course was expensive if I hadn't had 90% off. I wouldn't hesitate in recommending New Skills Academy courses to other people for their informative and ease of usage. I really enjoyed it.
Dawn Hughes
Why you should study with us
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I took up this course initially to help me with my own dog, but found that as I worked through the material I actually started thinking that this could be something that I could use to make a second income. From start to finish I found the course engaging and interesting. I am now doing another dog related course and am experiencing the same level of enjoyment. I would recommend New Skills Academy without hesitation.
Keith Smith
Lovely course for people who want to know the basics and of sign language. It's has helped me to get more of an understanding and will greatly benefit me in my workplace. So easy to pick up and the videos were easy to understand. Would definitely recommend to anyone.
Chloe Hambly
This is a great course for any level of knowledge. Very easy to navigate, great practical tasks and explanations are very clear. You can revise any module with no problem. The test wasn’t too hard if you completed every module. It may be handy to make some notes before you start. Overall I'm very happy with my choice. Thank you New skills for my New skills :)
Julia Bobkova
Very interesting and helpful course. I ve learned a lot of interesting things about make up and the tutorials were very helpful and easy to understand. I really reccomend this course for everyone who is passionate about make up and wish to develop their skills and make a career from their hobby.
Nicoleta Lucaci
Yet another well laid out course. This is my 3rd course so far with New Skills Academy.
More than likely will be back for another one soon. This course was enjoyable to do, and I learnt a lot and passed first try. My certificate will be up on the wall soon.
Rob Coops
I found this course incredibly useful, as it provided me with practical knowledge which I can implement in my role as a Support Worker. The videos were clear and concise, and the downloadable worksheets reinforced what I had learned as I was able to put pen to paper. Overall, a fantastic course for a great price! I am looking forward to taking on my next one.
Teleisha Harley
The course was clearly set out with helpful end of week tests which built my knowledge. Being dyslexic I found the course was set out in an easy to understand way. I was able to pass the test on my first attempt. The downloaded pdf are a useful resource that you can keep forever. Looking forward to the next course
Ross Dunsten
Fantastic course! Well-presented and challenging with frequent assessments. I feel a serious sense of accomplishment having not studied for over 30 years! Videos that accompany each module are carefully thought out and informative. Am so impressed with this course, have now signed up for 3 other courses and recommending New Skills Academy to everyone!
Marva Hudson
