Telephone Etiquette Certificate

Included as part of the unlimited membership
cpd
£20.00 BUY NOW

Telephone Etiquette Certificate Course

Talking on the phone is an unavoidable aspect of working life. Regardless of your position, there is a good chance that you spend at least part of your day on the phone. Those who work in frontline positions, such as receptionists and customer service staff, may find that they spend a significant amount of time dealing with customers and clients over the phone. As a result, understanding proper phone etiquette is a vital part of any job.

This course goes into detail regarding proper telephone etiquette, including an explanation as to why it is such an important skill to master.

We begin by giving you the basics behind taking phone calls at work, including the tone that you should strive to use and a few tips on how to achieve it. Next, we discuss the crucial communication skills that you must master in order to always have successful telephone conversations.

Without learning these communication skills, your callers may feel disrespected and may seek out similar services or products from a competitor.

Finally, we discuss difficult calls. Despite you being polite, they are an unavoidable aspect of most frontline positions. Learning a few essential skills can help you diffuse such a tough situation.

You Will Learn:

  • The role that the telephone plays in the modern workplace, and why telephone etiquette is still important
  • How to prepare your ‘telephone voice’, so that your callers can take you seriously, while also feeling respected
  • The importance of an informative greeting
  • What not to say when you are on the phone
  • The five key aspects of active listening

Benefits of Taking this Course

  • Being more confident when you or your frontline staff answer the phone
  • Learning how to make your customers feel welcome at your company from their first point of contact
  • Learning the three steps involved in dealing with a difficult caller
  • Understanding the importance of empathy
  • Learning tips and tricks on how to make any call easier

This course includes

24/7 Student Support

End of course certification

Lifetime access to your course

Compatible with modern devices

PLUS - Access to the exclusive New Skills Academy Study Group!
ID: YDFT67YHJ
certificate

of achievement

This certificate is presented to

Your Name

NSA

For completing the

Telephone Etiquette Certificate

on 21st November 2021

Selena Hurford

Selena Hurford

Course Tutor

cpd

Daniel Morgan

Daniel Morgan

Head of Academy

Certificate Example

Anyone who has an interest in learning more about this subject matter is encouraged to take the course. There are no entry requirements to take the course.

The course is broken down into 1 individual modules. Each module takes between 20 and 90 minutes on average to study. Although you are free to spend as much or as little time as you feel necessary on each module, simply log in and out of the course at your convenience.

You can study the course any time you like. Simply log in and out of the web based course as often as you require. The course is compatible with all computers, tablet devices and smart phones so you can even study while on the move!

Once you have completed all 1 modules there is a multiple choice test. The questions will be on a range of topics found within the 1 modules. The test, like the course, is online and can be taken a time and location of your choosing.

The pass mark for the test is 70%.

If you don’t pass the test first time you will get further opportunities to take the test again after extra study. There are no limits to the number of times you can take the test. All test retakes are included within the price of the course.

Once you have completed your test you can log in to your account and download/print your certificate any time you need it. If you would prefer us to post you a certificate to a UK address, there will be an admin charge of £10 (certificates sent internationally may cost more).

You can either use your Visa, MasterCard, American Express, Solo cards or PayPal account to pay for the online course. Our site uses the latest SSL encryption to ensure your safety. All payments are handled securely by PayPal.

You can begin the course immediately after your payment has been received. You will create your login details during the checkout process. We will also send you an email confirming your login details.

We estimate that the course will take about 0.75 hours to complete in total, plus an additional 30 minutes for the end of course test.

Once you have been awarded your certificate it is valid for life. The certificate does not expire or need renewing.

A super user-friendly website, with very pertinent course content. Truly enjoyed the study material and the pace at which I could study was really great. I was delighted to receive my Diploma.

I had some technical problems along the way and contacted your student support team a couple of times and found them to be most helpful and the response time/turnaround was so quick.

I have also signed up to do the Events Planning Diploma and will definitely be studying further through your Academy. Once again a huge thank you – your support team are really helpful, friendly and efficient!!

Tanya Olsen

I found the course very useful and it was fairly easy to navigate around the website. The course material was good and easy to understand and I am glad that I passed my test.

I learned so much as I am currently doing my CEMAP Mortgage Adviser qualification and thought that doing an Estate Agency Diploma would help me know the basics about selling and letting properties.

I feel so much more confident after doing the course and encourage anyone who wants a career in Estate Agency to do this course as you will learn so much from it.
Thank you New Skills Academy!

Alym Nathoo

I am only 5 modules in to the course but is delivering above what I expected. Content is well explained and easy to digest and I like that I can do it at my own rate and without time pressure.

I have a dace agree that covers anatomy etc and this has been an thorough refresher for me. Highly recommended. (Well priced too.)

Arran Selhi

This course will give me the chance to engage further in my search for a career. I found this course helpful for both refreshing my memory of known skills as well as teaching me new ones.

I appreciated the chance to engage in this course as it was very interactive. I could both watch videos as well as read explanations. I could then apply that in a practice element of the course.

I have an ICT A Level and I didn’t know some of the function that were possible on word. It has been beneficial to me, even though I’m well versed in Microsoft Word.

Shelley Mckeown

This course is really good. Easy to read and I found it really enjoyable and interesting as it was full of facts and information relating to the course.

It is nicely broken up into sections with short tests at the end and it doesn’t feel too overwhelming, feels very manageable.

I especially like that there is no time limit on completing this course, being a full time mum of two small children my life is pretty hectic so it’s great that whenever I get half an hour free I can sit and do as much or as little as I want.

Lauren Jones

I have just completed the Level 3 Customer Services Diploma course. This course covers all aspects of what exactly customer service is and how somebody could be an excellent costumer representative.

Although I have 10 years work experience, I should admit that I found it quite interesting. This course is comprehensive and any professional can add some useful knowledge. It offers some essential tips for all who want to succeed in the customer service role.

The modules are well organised and understandable, so anybody can easily become familiar with the terminology. I do propose to anybody to attend this course.

Georgia Sideri

Duration:
0.75 hours

Access:
Lifetime Access

Approved by:
CPD

Learning Type:


Text based modules  Images  Video learning 

Cost:
£20.00

0% Finance

Telephone Etiquette Certificate Course

Talking on the phone is an unavoidable aspect of working life. Regardless of your position, there is a good chance that you spend at least part of your day on the phone. Those who work in frontline positions, such as receptionists and customer service staff, may find that they spend a significant amount of time dealing with customers and clients over the phone. As a result, understanding proper phone etiquette is a vital part of any job.

This course goes into detail regarding proper telephone etiquette, including an explanation as to why it is such an important skill to master.

We begin by giving you the basics behind taking phone calls at work, including the tone that you should strive to use and a few tips on how to achieve it. Next, we discuss the crucial communication skills that you must master in order to always have successful telephone conversations.

Without learning these communication skills, your callers may feel disrespected and may seek out similar services or products from a competitor.

Finally, we discuss difficult calls. Despite you being polite, they are an unavoidable aspect of most frontline positions. Learning a few essential skills can help you diffuse such a tough situation.

You Will Learn:

  • The role that the telephone plays in the modern workplace, and why telephone etiquette is still important
  • How to prepare your ‘telephone voice’, so that your callers can take you seriously, while also feeling respected
  • The importance of an informative greeting
  • What not to say when you are on the phone
  • The five key aspects of active listening

Benefits of Taking this Course

  • Being more confident when you or your frontline staff answer the phone
  • Learning how to make your customers feel welcome at your company from their first point of contact
  • Learning the three steps involved in dealing with a difficult caller
  • Understanding the importance of empathy
  • Learning tips and tricks on how to make any call easier

This course includes

24/7 Student Support

End of course certification

Lifetime access to your course

Compatible with modern devices

PLUS - Access to the exclusive New Skills Academy Study Group!
ID: YDFT67YHJ
certificate

of achievement

This certificate is presented to

Your Name

NSA

For completing the

Telephone Etiquette Certificate

on 21st November 2021

Selena Hurford

Selena Hurford

Course Tutor

cpd

Daniel Morgan

Daniel Morgan

Head of Academy

Certificate Example

Anyone who has an interest in learning more about this subject matter is encouraged to take the course. There are no entry requirements to take the course.

The course is broken down into 1 individual modules. Each module takes between 20 and 90 minutes on average to study. Although you are free to spend as much or as little time as you feel necessary on each module, simply log in and out of the course at your convenience.

You can study the course any time you like. Simply log in and out of the web based course as often as you require. The course is compatible with all computers, tablet devices and smart phones so you can even study while on the move!

Once you have completed all 1 modules there is a multiple choice test. The questions will be on a range of topics found within the 1 modules. The test, like the course, is online and can be taken a time and location of your choosing.

The pass mark for the test is 70%.

If you don’t pass the test first time you will get further opportunities to take the test again after extra study. There are no limits to the number of times you can take the test. All test retakes are included within the price of the course.

Once you have completed your test you can log in to your account and download/print your certificate any time you need it. If you would prefer us to post you a certificate to a UK address, there will be an admin charge of £10 (certificates sent internationally may cost more).

You can either use your Visa, MasterCard, American Express, Solo cards or PayPal account to pay for the online course. Our site uses the latest SSL encryption to ensure your safety. All payments are handled securely by PayPal.

You can begin the course immediately after your payment has been received. You will create your login details during the checkout process. We will also send you an email confirming your login details.

We estimate that the course will take about 0.75 hours to complete in total, plus an additional 30 minutes for the end of course test.

Once you have been awarded your certificate it is valid for life. The certificate does not expire or need renewing.

A super user-friendly website, with very pertinent course content. Truly enjoyed the study material and the pace at which I could study was really great. I was delighted to receive my Diploma.

I had some technical problems along the way and contacted your student support team a couple of times and found them to be most helpful and the response time/turnaround was so quick.

I have also signed up to do the Events Planning Diploma and will definitely be studying further through your Academy. Once again a huge thank you – your support team are really helpful, friendly and efficient!!

Tanya Olsen

I found the course very useful and it was fairly easy to navigate around the website. The course material was good and easy to understand and I am glad that I passed my test.

I learned so much as I am currently doing my CEMAP Mortgage Adviser qualification and thought that doing an Estate Agency Diploma would help me know the basics about selling and letting properties.

I feel so much more confident after doing the course and encourage anyone who wants a career in Estate Agency to do this course as you will learn so much from it.
Thank you New Skills Academy!

Alym Nathoo

I am only 5 modules in to the course but is delivering above what I expected. Content is well explained and easy to digest and I like that I can do it at my own rate and without time pressure.

I have a dace agree that covers anatomy etc and this has been an thorough refresher for me. Highly recommended. (Well priced too.)

Arran Selhi

This course will give me the chance to engage further in my search for a career. I found this course helpful for both refreshing my memory of known skills as well as teaching me new ones.

I appreciated the chance to engage in this course as it was very interactive. I could both watch videos as well as read explanations. I could then apply that in a practice element of the course.

I have an ICT A Level and I didn’t know some of the function that were possible on word. It has been beneficial to me, even though I’m well versed in Microsoft Word.

Shelley Mckeown

This course is really good. Easy to read and I found it really enjoyable and interesting as it was full of facts and information relating to the course.

It is nicely broken up into sections with short tests at the end and it doesn’t feel too overwhelming, feels very manageable.

I especially like that there is no time limit on completing this course, being a full time mum of two small children my life is pretty hectic so it’s great that whenever I get half an hour free I can sit and do as much or as little as I want.

Lauren Jones

I have just completed the Level 3 Customer Services Diploma course. This course covers all aspects of what exactly customer service is and how somebody could be an excellent costumer representative.

Although I have 10 years work experience, I should admit that I found it quite interesting. This course is comprehensive and any professional can add some useful knowledge. It offers some essential tips for all who want to succeed in the customer service role.

The modules are well organised and understandable, so anybody can easily become familiar with the terminology. I do propose to anybody to attend this course.

Georgia Sideri

https://uk.trustpilot.com/review/newskillsacademy.co.uk
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