Closing Techniques Certificate
Why you should study with us
Closing Techniques Certificate Course
In this course, you will learn how to maximise your chances of closing a sale, using various techniques that will help you to sell with confidence. Specifically, you will learn:-
- What is meant by the term “closing positively”.
- Why it is so important to learn how to bring about positive sales closure.
- The importance of timing and pace, in a successful sales pitch.
- How to encourage your prospects to consider future opportunities, by developing a strong customer-vendor relationship.
- General factors to bear in mind when making a sales pitch, regardless of the audience demographic or the pitch format.
- Why you need not feel put off at the first sign of a “No”.
- The most common sales objections and how to move past them.
- How deadlock situations arise in sales situations and how they can be resolved.
- How to tell when you should walk away and when you should negotiate.
- How to defend an offer and emphasise the benefits of the stated terms and conditions.
- How to ask the right questions, so that you understand your buyer’s place within the buying process.
- How to use timing, to increase the chance of closing the sale.
- Why you must sell the benefits to the buyer, exceed their expectations and not restrict your focus to the product or service you are selling.
- How you can cross-sell products or services.
- How to diffuse tension and misunderstandings that may occur during the buying process.
- Why credibility is vital, when it comes to making sales.
- How to increase your credibility via a number of techniques, such as non-verbal communication, appropriate use of statistics and case studies.
- How you can mirror prospects’ body language, to increase feelings of rapport.
- The psychological stages buyers move through, as they get ready to buy from you - and how you can use this process to your advantage, when closing a sale.
- How to use active listening, to ensure a customer feels respected and heard, whilst reading the signs that let you know when a prospect is about to declare an intention to buy.
- Three key issues that influence a buyer or potential buyer and how these can impact upon the sales process.
- The purpose of a sales brief and why a good sales brief is an important first step in writing a sales pitch.
- How to write and present a sales pitch.
- How to react to a potential buyer’s comments, concerns, or suggestions.
- How to sharpen your communication skills and increase the chance that you will close the sale.
This course includes
24/7 Student Support
End of course certification
Lifetime access to your course
Compatible with modern devices
- What is meant by the term “closing positively”.
- Why it is so important to learn how to bring about a positive sales closure.
- The importance of timing and pace, in a successful sales pitch.
- How to encourage your prospects to consider future opportunities, by developing a strong customer-vendor relationship.
- Three key issues that influence a buyer or potential buyer and how these can impact upon the sales process.
- The purpose of a sales brief and why a good sales brief is an important first step in writing a sales pitch.
- How to write and present a sales pitch.
- How to react to a potential buyer's comments, concerns, or suggestions.
- Why credibility is vital, when it comes to making sales.
- How to increase your credibility via a number of techniques, such as non-verbal communication, appropriate use of statistics and case studies.
- How you can mirror prospects’ body language, to increase feelings of rapport.
- The psychological stages buyers move through, as they get ready to buy from you and how you can use this process to your advantage, when closing a sale.
- How to ask the right questions, so that you understand your buyer’s place within the buying process.
- How to use timing, to increase the chance of closing the sale.
- Why you must sell the benefits to the buyer, exceed their expectations and not restrict your focus to the product or service you are selling.
- How you can cross-sell products or services.
- Why you need not feel put off at the first sign of a “No”.
- The most common sales objections and how to move past them.
- How deadlock situations arise in sales situations and how they can be resolved.
- How to tell when you should walk away and when you should negotiate.
ID: YDFT67YHJ
of achievement
This certificate is presented to
Your Name
For completing the
Closing Techniques Certificate
on 21st November 2026
Selena Hurford
Selena Hurford
Course Tutor
Daniel Morgan
Daniel Morgan
Head of Academy
Anyone who has an interest in learning more about this subject matter is encouraged to take the course. There are no entry requirements to take the course.
The course is broken down into 5 individual modules. Each module takes between 20 and 90 minutes on average to study. Although you are free to spend as much or as little time as you feel necessary on each module, simply log in and out of the course at your convenience.
You can study the course any time you like. Simply log in and out of the web based course as often as you require. The course is compatible with all computers, tablet devices and smart phones so you can even study while on the move!
Once you have completed all 5 modules there is a multiple choice test. The questions will be on a range of topics found within the 5 modules. The test, like the course, is online and can be taken a time and location of your choosing.
The pass mark for the test is 70%.
If you don’t pass the test first time you will get further opportunities to take the test again after extra study. There are no limits to the number of times you can take the test. All test retakes are included within the price of the course.
You can either use your Visa, MasterCard, American Express, Solo cards or PayPal account to pay for the online course. Our site uses the latest SSL encryption to ensure your safety. All payments are handled securely by PayPal.
You can begin the course immediately after your payment has been received. You will create your login details during the checkout process. We will also send you an email confirming your login details.
We estimate that the course will take about 8 hours to complete in total, plus an additional 30 minutes for the end of course test.
Once you have been awarded your certificate it is valid for life. The certificate does not expire or need renewing.
This course is easy to read, it’s given me a new avenue to go down and very happy with all the advice I have been given.
The modules give you the basics and knowledge required to start up on your own if you have the back bone to go and use it!
The staff are as helpful as could possibly be.
Thank you for this opportunity, I am very grateful and will be carrying on to the next qualification as soon as I can.
Please note this is a real service and I really can’t believe it’s genuinely. Real big kiss to everyone who has helped me with this.
Elisa Jay
I found the course straight forward and easy to follow.
It’s given me a great understanding of first aid procedures and has outlined some important aspects of looking after pets in general. It paid particular attention to the description of the CPR procedure. I will come in very useful.
The multi choice test at the end is easy to complete and I found the worksheets at the end of each module very helpful to outline the important aspects.
I look forward to completing many more courses on offer to help progress my new dog walking and pet care business.
Thank you.
Georgina Batty
This is a fantastic course! I really enjoyed it. The most useful module is about working with autistic children. There are lots of tips how to deal with autistic behaviour!
This course really helps me in my work as a support for the 4-old autistic boy in a nursery. Every day I use an imaginative role play to develop his social skills. It really works! This course also increases my knowledge about autism and other related conditions.
Thanks to all modules I could increase my English terminology about autism as well (I am Polish). I can recommend this course to all people who are interested in autism! Thank you very much for this course.
Monika Dudek
To be honest I was sceptical at first. There are many online courses to choose from but what intrigued me the most about this course is the number of modules (22 of them). This appeared to be more detailed than others. The reason I took this course is because I started a new role as a support tutor for a large training company. I already had some experience in working with learners who had special needs and learning difficulties but wanted more in-depth knowledge and tips to support my delivery. I also wanted to know more on the legal of side of SEN too. The course was offered at a large discount that did give me concerns! But I took the plunge and have been pleasantly surprised on how well it's been written and presented in manageable bite-size chunks. I was planning to study about a couple of hours a night but once I started I found it difficult to stop. It took me about 3 days to complete. The information is comprehensive but manageable. You can tell the person/persons who wrote this have a passion for supported learning and give practical strategies to support SEN and care about their sector and want to share their passion. Highly recommended study material. :-)
John Glover
It was a very informative and thorough course. And was made easy to learn and understand different aspects of Hotel Industry and Management issues through day-to-day examples.
It not only enlightened me with Hotel Management but Management in general as well.
I will keep these precious tips and notes handy to refer back to them when needed. In a nutshell, money well spent and I will come back for more courses in future.
The beauty of this course was how easy yet composite this course was. And the manner in which the notes are written made it very easy for me to carry on grasping knowledge from the beginning to the end.
Imran Amjad
I am considering a career change, so this seemed a good place to start. The course was comprehensive, for the price and easy to follow. The videos were also really helpful, to help put the information into context. The instructor was very down to earth and easy to follow.
It is helpful to be able to print out the course notes, to refer to at a later date. I will also re-watch the videos when I need to.
The test at the end was multiple choice. There may have been information relating to this on the website, but I didn't find it. The questions were very specific, so you do need to have revised before you take the test.
All in all, I am impressed, for the £40 I spent.
Kirsty Trenerry
Closing Techniques Certificate Course
In this course, you will learn how to maximise your chances of closing a sale, using various techniques that will help you to sell with confidence. Specifically, you will learn:-
- What is meant by the term “closing positively”.
- Why it is so important to learn how to bring about positive sales closure.
- The importance of timing and pace, in a successful sales pitch.
- How to encourage your prospects to consider future opportunities, by developing a strong customer-vendor relationship.
- General factors to bear in mind when making a sales pitch, regardless of the audience demographic or the pitch format.
- Why you need not feel put off at the first sign of a “No”.
- The most common sales objections and how to move past them.
- How deadlock situations arise in sales situations and how they can be resolved.
- How to tell when you should walk away and when you should negotiate.
- How to defend an offer and emphasise the benefits of the stated terms and conditions.
- How to ask the right questions, so that you understand your buyer’s place within the buying process.
- How to use timing, to increase the chance of closing the sale.
- Why you must sell the benefits to the buyer, exceed their expectations and not restrict your focus to the product or service you are selling.
- How you can cross-sell products or services.
- How to diffuse tension and misunderstandings that may occur during the buying process.
- Why credibility is vital, when it comes to making sales.
- How to increase your credibility via a number of techniques, such as non-verbal communication, appropriate use of statistics and case studies.
- How you can mirror prospects’ body language, to increase feelings of rapport.
- The psychological stages buyers move through, as they get ready to buy from you - and how you can use this process to your advantage, when closing a sale.
- How to use active listening, to ensure a customer feels respected and heard, whilst reading the signs that let you know when a prospect is about to declare an intention to buy.
- Three key issues that influence a buyer or potential buyer and how these can impact upon the sales process.
- The purpose of a sales brief and why a good sales brief is an important first step in writing a sales pitch.
- How to write and present a sales pitch.
- How to react to a potential buyer’s comments, concerns, or suggestions.
- How to sharpen your communication skills and increase the chance that you will close the sale.
This course includes
24/7 Student Support
End of course certification
Lifetime access to your course
Compatible with modern devices
- What is meant by the term “closing positively”.
- Why it is so important to learn how to bring about a positive sales closure.
- The importance of timing and pace, in a successful sales pitch.
- How to encourage your prospects to consider future opportunities, by developing a strong customer-vendor relationship.
- Three key issues that influence a buyer or potential buyer and how these can impact upon the sales process.
- The purpose of a sales brief and why a good sales brief is an important first step in writing a sales pitch.
- How to write and present a sales pitch.
- How to react to a potential buyer's comments, concerns, or suggestions.
- Why credibility is vital, when it comes to making sales.
- How to increase your credibility via a number of techniques, such as non-verbal communication, appropriate use of statistics and case studies.
- How you can mirror prospects’ body language, to increase feelings of rapport.
- The psychological stages buyers move through, as they get ready to buy from you and how you can use this process to your advantage, when closing a sale.
- How to ask the right questions, so that you understand your buyer’s place within the buying process.
- How to use timing, to increase the chance of closing the sale.
- Why you must sell the benefits to the buyer, exceed their expectations and not restrict your focus to the product or service you are selling.
- How you can cross-sell products or services.
- Why you need not feel put off at the first sign of a “No”.
- The most common sales objections and how to move past them.
- How deadlock situations arise in sales situations and how they can be resolved.
- How to tell when you should walk away and when you should negotiate.
ID: YDFT67YHJ
of achievement
This certificate is presented to
Your Name
For completing the
Closing Techniques Certificate
on 21st November 2026
Selena Hurford
Selena Hurford
Course Tutor
Daniel Morgan
Daniel Morgan
Head of Academy
Anyone who has an interest in learning more about this subject matter is encouraged to take the course. There are no entry requirements to take the course.
The course is broken down into 5 individual modules. Each module takes between 20 and 90 minutes on average to study. Although you are free to spend as much or as little time as you feel necessary on each module, simply log in and out of the course at your convenience.
You can study the course any time you like. Simply log in and out of the web based course as often as you require. The course is compatible with all computers, tablet devices and smart phones so you can even study while on the move!
Once you have completed all 5 modules there is a multiple choice test. The questions will be on a range of topics found within the 5 modules. The test, like the course, is online and can be taken a time and location of your choosing.
The pass mark for the test is 70%.
If you don’t pass the test first time you will get further opportunities to take the test again after extra study. There are no limits to the number of times you can take the test. All test retakes are included within the price of the course.
You can either use your Visa, MasterCard, American Express, Solo cards or PayPal account to pay for the online course. Our site uses the latest SSL encryption to ensure your safety. All payments are handled securely by PayPal.
You can begin the course immediately after your payment has been received. You will create your login details during the checkout process. We will also send you an email confirming your login details.
We estimate that the course will take about 8 hours to complete in total, plus an additional 30 minutes for the end of course test.
Once you have been awarded your certificate it is valid for life. The certificate does not expire or need renewing.
This course is easy to read, it’s given me a new avenue to go down and very happy with all the advice I have been given.
The modules give you the basics and knowledge required to start up on your own if you have the back bone to go and use it!
The staff are as helpful as could possibly be.
Thank you for this opportunity, I am very grateful and will be carrying on to the next qualification as soon as I can.
Please note this is a real service and I really can’t believe it’s genuinely. Real big kiss to everyone who has helped me with this.
Elisa Jay
I found the course straight forward and easy to follow.
It’s given me a great understanding of first aid procedures and has outlined some important aspects of looking after pets in general. It paid particular attention to the description of the CPR procedure. I will come in very useful.
The multi choice test at the end is easy to complete and I found the worksheets at the end of each module very helpful to outline the important aspects.
I look forward to completing many more courses on offer to help progress my new dog walking and pet care business.
Thank you.
Georgina Batty
This is a fantastic course! I really enjoyed it. The most useful module is about working with autistic children. There are lots of tips how to deal with autistic behaviour!
This course really helps me in my work as a support for the 4-old autistic boy in a nursery. Every day I use an imaginative role play to develop his social skills. It really works! This course also increases my knowledge about autism and other related conditions.
Thanks to all modules I could increase my English terminology about autism as well (I am Polish). I can recommend this course to all people who are interested in autism! Thank you very much for this course.
Monika Dudek
To be honest I was sceptical at first. There are many online courses to choose from but what intrigued me the most about this course is the number of modules (22 of them). This appeared to be more detailed than others. The reason I took this course is because I started a new role as a support tutor for a large training company. I already had some experience in working with learners who had special needs and learning difficulties but wanted more in-depth knowledge and tips to support my delivery. I also wanted to know more on the legal of side of SEN too. The course was offered at a large discount that did give me concerns! But I took the plunge and have been pleasantly surprised on how well it's been written and presented in manageable bite-size chunks. I was planning to study about a couple of hours a night but once I started I found it difficult to stop. It took me about 3 days to complete. The information is comprehensive but manageable. You can tell the person/persons who wrote this have a passion for supported learning and give practical strategies to support SEN and care about their sector and want to share their passion. Highly recommended study material. :-)
John Glover
It was a very informative and thorough course. And was made easy to learn and understand different aspects of Hotel Industry and Management issues through day-to-day examples.
It not only enlightened me with Hotel Management but Management in general as well.
I will keep these precious tips and notes handy to refer back to them when needed. In a nutshell, money well spent and I will come back for more courses in future.
The beauty of this course was how easy yet composite this course was. And the manner in which the notes are written made it very easy for me to carry on grasping knowledge from the beginning to the end.
Imran Amjad
I am considering a career change, so this seemed a good place to start. The course was comprehensive, for the price and easy to follow. The videos were also really helpful, to help put the information into context. The instructor was very down to earth and easy to follow.
It is helpful to be able to print out the course notes, to refer to at a later date. I will also re-watch the videos when I need to.
The test at the end was multiple choice. There may have been information relating to this on the website, but I didn't find it. The questions were very specific, so you do need to have revised before you take the test.
All in all, I am impressed, for the £40 I spent.
Kirsty Trenerry
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Lovely course for people who want to know the basics and of sign language. It's has helped me to get more of an understanding and will greatly benefit me in my workplace. So easy to pick up and the videos were easy to understand. Would definitely recommend to anyone.
Chloe Hambly
The course was clearly set out with helpful end of week tests which built my knowledge. Being dyslexic I found the course was set out in an easy to understand way. I was able to pass the test on my first attempt. The downloaded pdf are a useful resource that you can keep forever. Looking forward to the next course
Ross Dunsten
Excellent course, well explained and easy to understand. The course can be done at my own pace and is available on various devices. The layout of the course was excellent and the notes options is very good. The content is perfect and well structured, making it easy to understand and follow. I will definitely be taking more courses in the future.
Luis Costa
This is a great course for any level of knowledge. Very easy to navigate, great practical tasks and explanations are very clear. You can revise any module with no problem. The test wasn’t too hard if you completed every module. It may be handy to make some notes before you start. Overall I'm very happy with my choice. Thank you New skills for my New skills :)
Julia Bobkova
I found this course incredibly useful, as it provided me with practical knowledge which I can implement in my role as a Support Worker. The videos were clear and concise, and the downloadable worksheets reinforced what I had learned as I was able to put pen to paper. Overall, a fantastic course for a great price! I am looking forward to taking on my next one.
Teleisha Harley
It was an eye opening course that was flexible and easy to access. I was able to complete it from the comfort of my own home whilst also having the tasks to complete which enabled me to check my knowledge. I know feel much more confident in my field of work and really enjoyed doing it.
Ellie Clarke
Omg im so excited, over joyed and all the good stuff that comes to mind! Wonderful experience doing lessons with New Skills Academy. I look foward to doing more courses with them. I hope this will encourage others to come on board and refresh your minds or to learn something new, it's a win win situation. I want to thank New Skills Academy so much for making this as simple as possible for me.
Shari Anderson
I am a doctor. This course is well organized, covering all areas of CBT. The videos and practical tips are very helpful. All the modules are arranged with good explanations and examples. Also each module consists of quick test and assignment which enables you to gain knowledge. Finally I would like to thank the New Skills Academy team.
Dr. M. Arshad
