Combined Retail Management and Retail Banking Diploma
Why you should study with us
Combined Retail Management and Retail Banking Diploma Course
Are you looking for a career in retail banking or in retail management? The combined retail management and retail banking diploma course allows you to learn both courses and is brimming with useful information, tips and knowledge about both fields. You can complete the course online and get ready to apply your newly acquired knowledge to your career.
A career in retail management involves attracting customers to the stores and helping them to purchase their desired products. Retail management is one of the fastest-growing careers associated with rapid growth and success.
The field of retail banking involves offering various banking services to the general public. If you’re preparing for a career in retail banking and don’t know where to begin, our online course will provide you with the necessary skills to get started.
What You Will Learn:
- The concepts of pricing, merchandising and sales and the attributes and skills that can improve your sales skills
- How to establish and nurture long-term relationships with customers
- The basics of store management, including store layout, design and stock inventory
- Retail marketing, brand management multi-channel retailing
- How to focus on the needs of the customer and provide banking services that address their requirements
- Different retail banking products, financial systems and services
- The importance of customer service and how to improve customer experience
- What Islamic banking is and how to reduce the risks of money laundering
Benefits of Taking the Course:
- The skills in the course will help improve your employability and increase your value in the job market
- You can learn valuable information through the detailed modules replete with examples, exercises and activities
- Gain insight into customer communication and how important this is to your success
This course includes
24/7 Student Support
End of course certification
Lifetime access to your course
Compatible with modern devices
This is a bundle course, and contains the following courses:
Retail Banking Course
Retail banking is increasing in popularity throughout the world as banks compete to take market share of private clients. Retail banking is unique and different to traditional banking, this type of banking focuses on the customer and their needs, putting packages and plans in place to ensure the clients financial needs are met at all times. Anyone already in the banking industry or anyone interesting in a career within the banking industry can gain insight and benefit from this information packed course.
Information on the Retail Banking Course
The retail banking course is an information packed online training course that you can access at any time of the day or night. This enables you to study at your own pace, either studying full time or working full time and studying in the evenings. During the course you have access to online support and as long as you have internet connection, you can use any device, so you can even study on the bus or tube on your way home from work each day. On completion of the course, you will be required to complete and pass the multiple choice test. You have two chances to complete the test. In the event you don't pass the first time, you will have the chance to revisit your modules, go over the areas you feel you didn't know and then retake the test. Once you pass you will be able to download and print your certificate immediately. Your certificate can be posted to you at an additional charge, should you prefer.
What you will learn
This course is designed to provide you with all the knowledge and skills you need to be effective when it comes to retail banking. This is still a relatively new sector of the banking industry, so learning how it works and how to incorporate into your current bank can help you achieve success moving forward. Some of the things you can expect to learn include:
- Get an introduction into retail banking, understand what this type of banking is and why it is becoming so important to banks now and moving forward.
- Learn about the various financial systems and how they link to retail banking.
- Identify the different types of banking and banking channels.
- Understand the different retail banking products and how these differ from traditional banking products. What sets this apart from banking that has been used for years?
- Get an understanding on retail mortgages and loans and why this is important in today's market place.
- Learn about various banking services and how these relate to retail banking.
- Identify the different banking payment systems to improve customer experience and meet their unique banking and financial needs.
- This module will teach you about various banking operations which will be beneficial to you in the retail banking sector.
- Learn about Islamic banking, what it is and how it can benefit you.
- Get valuable insight into customer service and the importance thereof. Customer service can make the difference on whether the client opens an account with your bank or one of your competitors.
- Understand money laundering, what it is, how it is carried out and what to watch for to reduce the risk of this happening on your watch.
Benefits
There are so many great benefits to completing the retail banking course online. Some of the benefits you can expect to take advantage of include:
- Study online from anywhere at any time.
- Use any device to study – computer, laptop, tablet or phone.
- Comprehensive course broken down into manageable modules, making it easier to study.
- Study at your own pace whether you choose to study full time or part time, complete the course in a matter of days or weeks, the choice is up to you and the time you have to dedicate to your studies.
- Enjoy the convenience of online support during your studies.
- Gain a lifetime access to all modules to revisit as and when needed.
- On successful completion instantly download and print your industry recognised certificate.
- All certificates are verifiable using their unique code.
Retail Management Diploma Course
Are you looking to improve your prospects in retail management or maybe you are looking to join this exciting industry, this course may be just what you have been looking for. The retail management course is brimming with information and offers a host of benefits, all with the convenience of distance learning, enabling you to learn anywhere and at any time.
Introduction to Retail Management Course
The retail management course is an information packed course that is offered one hundred percent online, so no need to travel to a classroom; you get to study in the comfort of your own home. The great thing with studying the retail management course online is that you can access the information packed modules from any device. This enables you to study at home using your computer or laptop or travelling to and from work, using your tablet or phone. Each module is brimming with useful information, making it easy to learn and gain the insight you need to enjoy a successful career in this industry. You will receive an industry recognised certificate once you have completed your training and passed the multiple choice test. You can choose to download and print your certificate immediately or you can have it printed and posted to you. Each certificate comes with its own unique code, making it verifiable via the website.
What you will learn
This course is brimming with informative and interesting learning modules, each one designed to teach you everything you need to know about retail management so you can take what you have learned to the office with you and start using your new knowledge without delay. Some of the things you can expect to learn include:
- Gain an insight into retail management, what it is and why it is important.
- Understand the importance of merchandising and pricing within the business. Get information on what this is and what it entails to ensure success moving forward.
- Learn about sales, working at a point of sale, attitude, service and more.
- Identify the different customer behaviours you need to know to ensure you provide your clients with the best service at all times.
- Learn about customer behavioural trends, how to target customers and collect information to help you appeal to your customer base on a daily basis.
- Gain insight into customer communication and how important this is to your success.
- Understand the retail environment and what to expect. What you should and shouldn't do and so much more.
- Learn how to build a long term relationship with your customers, how to form and maintain a relationship in the long run.
- Identify the importance of stock management and how to manage your stock effectively.
- Get insider knowledge into choosing an effective store location to ensure success.
- Learn the importance of proper store layout and design, along with some insider tips to take advantage of.
- Understand the logistics of supplying and receiving stock.
- Learn about various retail security systems and procedures you should have in place.
- Identify how to build a successful team and the importance of team communication.
- Learn about multi-channel retailing and retail marketing and how this can help you boost the business and achieve success.
- Understand the importance of brand management.
- Learn the essential health and safety procedures you must have in place at all times.
- Learn the trading constitution and customer laws relating to your business.
Benefits
There are so many benefits to completing this retail management course online, these include:
- Fast track your career with the knowledge, insight and information you will learn by completing this course.
- Enjoy the convenience of being awarded an industry recognised certification on successful completion and passing.
- Have potential employers confirm your credentials by using the unique verifiable code on your certificate.
- Enjoy the convenience of studying from anywhere at any time, using any device.
- Study online at your own pace and in your own time.
- Get lifetime access to your learning modules.
- Have online support.
ID: YDFT67YHJ
of achievement
This certificate is presented to
Your Name
For completing the
Combined Retail Management and Retail Banking Diploma
on 21st November 2026
Selena Hurford
Selena Hurford
Course Tutor
Daniel Morgan
Daniel Morgan
Head of Academy
Anyone who has an interest in learning more about this subject matter is encouraged to take the course. There are no entry requirements to take the course.
The course is broken down into 0 individual modules. Each module takes between 20 and 90 minutes on average to study. Although you are free to spend as much or as little time as you feel necessary on each module, simply log in and out of the course at your convenience.
You can study the course any time you like. Simply log in and out of the web based course as often as you require. The course is compatible with all computers, tablet devices and smart phones so you can even study while on the move!
Once you have completed all 0 modules there is a multiple choice test. The questions will be on a range of topics found within the 0 modules. The test, like the course, is online and can be taken a time and location of your choosing.
The pass mark for the test is 70%.
If you don’t pass the test first time you will get further opportunities to take the test again after extra study. There are no limits to the number of times you can take the test. All test retakes are included within the price of the course.
You can either use your Visa, MasterCard, American Express, Solo cards or PayPal account to pay for the online course. Our site uses the latest SSL encryption to ensure your safety. All payments are handled securely by PayPal.
You can begin the course immediately after your payment has been received. You will create your login details during the checkout process. We will also send you an email confirming your login details.
We estimate that the course will take about 22 hours to complete in total, plus an additional 30 minutes for the end of course test.
Once you have been awarded your certificate it is valid for life. The certificate does not expire or need renewing.
Absolutely loved this course. The information provided is so easy to understand yet so vital to becoming a successful events planner/manager.
I enjoyed this course so much I completed it within 3 days and before finishing wanted to hop on Facebook and open a business. I didn’t by the way… I cannot wait to start putting my knowledge to good use, if you are planning a career in event management then the event management diploma is the way to go!
Not only have I learnt about planning, I now know the basics on starting a business and the dreaded health and safety regulations. So thankful I did this course, well worth it!
Michelle Britnor
I found the CRM course to be very informative & user friendly. The knowledge I've gained, after completing five detailed modules & a short exam, has given me a much better understanding of CRM and this personal development will help me to implement new processes in the workplace. The entire course is available on demand, before and after completion, meaning you can go over every module until you're confident enough to take the exam. For anybody looking to gain information on what Customer Relationship Management is, and how it can improve your business, I cannot not recommend this course highly enough.
Joe Shawyer
Very informative and interesting to read. Having it broken down into very manageable sections makes it easy to absorb your new found knowledge.
Kathleen Walker
I was a bit apprehensive about doing this course online but I needn't have worried. I was able to work through the modules at my own pace.
The course material was easy to understand and had some really useful and practical information and advice such as choosing a name for your business and the pitfalls of working from home.
I'm really, really glad I did this course as I am a home baker and it has provided lots of useful knowledge and tips to take my business forward.
The course has definitely given me the confidence to take my hobby to the next level.
Thank you
Monica Richards
Very enjoyable and informative course which covered all aspects of dog grooming, managing the business side and history of dog grooming. What I liked most was being able to do the course at my own pace, revisiting modules as required to gain a complete understanding of what I was learning.
I found the video tutorials very helpful and was able to give my own dog a professional cut after watching them.
On the one occasion I forgot my password online help were very prompt in helping me . I would highly recommend this course. Good value for money.
Thank-you New Skills Academy!
Jacqueline Myers - B
Jacqueline Myers
Great course, lots of really good information which I could take my time over reading and making notes. I could then understand and learn through the content. It has definitely already helped my teaching and will continue to be a source of reference.
Harriet More
Combined Retail Management and Retail Banking Diploma Course
Are you looking for a career in retail banking or in retail management? The combined retail management and retail banking diploma course allows you to learn both courses and is brimming with useful information, tips and knowledge about both fields. You can complete the course online and get ready to apply your newly acquired knowledge to your career.
A career in retail management involves attracting customers to the stores and helping them to purchase their desired products. Retail management is one of the fastest-growing careers associated with rapid growth and success.
The field of retail banking involves offering various banking services to the general public. If you’re preparing for a career in retail banking and don’t know where to begin, our online course will provide you with the necessary skills to get started.
What You Will Learn:
- The concepts of pricing, merchandising and sales and the attributes and skills that can improve your sales skills
- How to establish and nurture long-term relationships with customers
- The basics of store management, including store layout, design and stock inventory
- Retail marketing, brand management multi-channel retailing
- How to focus on the needs of the customer and provide banking services that address their requirements
- Different retail banking products, financial systems and services
- The importance of customer service and how to improve customer experience
- What Islamic banking is and how to reduce the risks of money laundering
Benefits of Taking the Course:
- The skills in the course will help improve your employability and increase your value in the job market
- You can learn valuable information through the detailed modules replete with examples, exercises and activities
- Gain insight into customer communication and how important this is to your success
This course includes
24/7 Student Support
End of course certification
Lifetime access to your course
Compatible with modern devices
This is a bundle course, and contains the following courses:
Retail Banking Course
Retail banking is increasing in popularity throughout the world as banks compete to take market share of private clients. Retail banking is unique and different to traditional banking, this type of banking focuses on the customer and their needs, putting packages and plans in place to ensure the clients financial needs are met at all times. Anyone already in the banking industry or anyone interesting in a career within the banking industry can gain insight and benefit from this information packed course.
Information on the Retail Banking Course
The retail banking course is an information packed online training course that you can access at any time of the day or night. This enables you to study at your own pace, either studying full time or working full time and studying in the evenings. During the course you have access to online support and as long as you have internet connection, you can use any device, so you can even study on the bus or tube on your way home from work each day. On completion of the course, you will be required to complete and pass the multiple choice test. You have two chances to complete the test. In the event you don't pass the first time, you will have the chance to revisit your modules, go over the areas you feel you didn't know and then retake the test. Once you pass you will be able to download and print your certificate immediately. Your certificate can be posted to you at an additional charge, should you prefer.
What you will learn
This course is designed to provide you with all the knowledge and skills you need to be effective when it comes to retail banking. This is still a relatively new sector of the banking industry, so learning how it works and how to incorporate into your current bank can help you achieve success moving forward. Some of the things you can expect to learn include:
- Get an introduction into retail banking, understand what this type of banking is and why it is becoming so important to banks now and moving forward.
- Learn about the various financial systems and how they link to retail banking.
- Identify the different types of banking and banking channels.
- Understand the different retail banking products and how these differ from traditional banking products. What sets this apart from banking that has been used for years?
- Get an understanding on retail mortgages and loans and why this is important in today's market place.
- Learn about various banking services and how these relate to retail banking.
- Identify the different banking payment systems to improve customer experience and meet their unique banking and financial needs.
- This module will teach you about various banking operations which will be beneficial to you in the retail banking sector.
- Learn about Islamic banking, what it is and how it can benefit you.
- Get valuable insight into customer service and the importance thereof. Customer service can make the difference on whether the client opens an account with your bank or one of your competitors.
- Understand money laundering, what it is, how it is carried out and what to watch for to reduce the risk of this happening on your watch.
Benefits
There are so many great benefits to completing the retail banking course online. Some of the benefits you can expect to take advantage of include:
- Study online from anywhere at any time.
- Use any device to study – computer, laptop, tablet or phone.
- Comprehensive course broken down into manageable modules, making it easier to study.
- Study at your own pace whether you choose to study full time or part time, complete the course in a matter of days or weeks, the choice is up to you and the time you have to dedicate to your studies.
- Enjoy the convenience of online support during your studies.
- Gain a lifetime access to all modules to revisit as and when needed.
- On successful completion instantly download and print your industry recognised certificate.
- All certificates are verifiable using their unique code.
Retail Management Diploma Course
Are you looking to improve your prospects in retail management or maybe you are looking to join this exciting industry, this course may be just what you have been looking for. The retail management course is brimming with information and offers a host of benefits, all with the convenience of distance learning, enabling you to learn anywhere and at any time.
Introduction to Retail Management Course
The retail management course is an information packed course that is offered one hundred percent online, so no need to travel to a classroom; you get to study in the comfort of your own home. The great thing with studying the retail management course online is that you can access the information packed modules from any device. This enables you to study at home using your computer or laptop or travelling to and from work, using your tablet or phone. Each module is brimming with useful information, making it easy to learn and gain the insight you need to enjoy a successful career in this industry. You will receive an industry recognised certificate once you have completed your training and passed the multiple choice test. You can choose to download and print your certificate immediately or you can have it printed and posted to you. Each certificate comes with its own unique code, making it verifiable via the website.
What you will learn
This course is brimming with informative and interesting learning modules, each one designed to teach you everything you need to know about retail management so you can take what you have learned to the office with you and start using your new knowledge without delay. Some of the things you can expect to learn include:
- Gain an insight into retail management, what it is and why it is important.
- Understand the importance of merchandising and pricing within the business. Get information on what this is and what it entails to ensure success moving forward.
- Learn about sales, working at a point of sale, attitude, service and more.
- Identify the different customer behaviours you need to know to ensure you provide your clients with the best service at all times.
- Learn about customer behavioural trends, how to target customers and collect information to help you appeal to your customer base on a daily basis.
- Gain insight into customer communication and how important this is to your success.
- Understand the retail environment and what to expect. What you should and shouldn't do and so much more.
- Learn how to build a long term relationship with your customers, how to form and maintain a relationship in the long run.
- Identify the importance of stock management and how to manage your stock effectively.
- Get insider knowledge into choosing an effective store location to ensure success.
- Learn the importance of proper store layout and design, along with some insider tips to take advantage of.
- Understand the logistics of supplying and receiving stock.
- Learn about various retail security systems and procedures you should have in place.
- Identify how to build a successful team and the importance of team communication.
- Learn about multi-channel retailing and retail marketing and how this can help you boost the business and achieve success.
- Understand the importance of brand management.
- Learn the essential health and safety procedures you must have in place at all times.
- Learn the trading constitution and customer laws relating to your business.
Benefits
There are so many benefits to completing this retail management course online, these include:
- Fast track your career with the knowledge, insight and information you will learn by completing this course.
- Enjoy the convenience of being awarded an industry recognised certification on successful completion and passing.
- Have potential employers confirm your credentials by using the unique verifiable code on your certificate.
- Enjoy the convenience of studying from anywhere at any time, using any device.
- Study online at your own pace and in your own time.
- Get lifetime access to your learning modules.
- Have online support.
ID: YDFT67YHJ
of achievement
This certificate is presented to
Your Name
For completing the
Combined Retail Management and Retail Banking Diploma
on 21st November 2026
Selena Hurford
Selena Hurford
Course Tutor
Daniel Morgan
Daniel Morgan
Head of Academy
Anyone who has an interest in learning more about this subject matter is encouraged to take the course. There are no entry requirements to take the course.
The course is broken down into 0 individual modules. Each module takes between 20 and 90 minutes on average to study. Although you are free to spend as much or as little time as you feel necessary on each module, simply log in and out of the course at your convenience.
You can study the course any time you like. Simply log in and out of the web based course as often as you require. The course is compatible with all computers, tablet devices and smart phones so you can even study while on the move!
Once you have completed all 0 modules there is a multiple choice test. The questions will be on a range of topics found within the 0 modules. The test, like the course, is online and can be taken a time and location of your choosing.
The pass mark for the test is 70%.
If you don’t pass the test first time you will get further opportunities to take the test again after extra study. There are no limits to the number of times you can take the test. All test retakes are included within the price of the course.
You can either use your Visa, MasterCard, American Express, Solo cards or PayPal account to pay for the online course. Our site uses the latest SSL encryption to ensure your safety. All payments are handled securely by PayPal.
You can begin the course immediately after your payment has been received. You will create your login details during the checkout process. We will also send you an email confirming your login details.
We estimate that the course will take about 22 hours to complete in total, plus an additional 30 minutes for the end of course test.
Once you have been awarded your certificate it is valid for life. The certificate does not expire or need renewing.
Absolutely loved this course. The information provided is so easy to understand yet so vital to becoming a successful events planner/manager.
I enjoyed this course so much I completed it within 3 days and before finishing wanted to hop on Facebook and open a business. I didn’t by the way… I cannot wait to start putting my knowledge to good use, if you are planning a career in event management then the event management diploma is the way to go!
Not only have I learnt about planning, I now know the basics on starting a business and the dreaded health and safety regulations. So thankful I did this course, well worth it!
Michelle Britnor
I found the CRM course to be very informative & user friendly. The knowledge I've gained, after completing five detailed modules & a short exam, has given me a much better understanding of CRM and this personal development will help me to implement new processes in the workplace. The entire course is available on demand, before and after completion, meaning you can go over every module until you're confident enough to take the exam. For anybody looking to gain information on what Customer Relationship Management is, and how it can improve your business, I cannot not recommend this course highly enough.
Joe Shawyer
Very informative and interesting to read. Having it broken down into very manageable sections makes it easy to absorb your new found knowledge.
Kathleen Walker
I was a bit apprehensive about doing this course online but I needn't have worried. I was able to work through the modules at my own pace.
The course material was easy to understand and had some really useful and practical information and advice such as choosing a name for your business and the pitfalls of working from home.
I'm really, really glad I did this course as I am a home baker and it has provided lots of useful knowledge and tips to take my business forward.
The course has definitely given me the confidence to take my hobby to the next level.
Thank you
Monica Richards
Very enjoyable and informative course which covered all aspects of dog grooming, managing the business side and history of dog grooming. What I liked most was being able to do the course at my own pace, revisiting modules as required to gain a complete understanding of what I was learning.
I found the video tutorials very helpful and was able to give my own dog a professional cut after watching them.
On the one occasion I forgot my password online help were very prompt in helping me . I would highly recommend this course. Good value for money.
Thank-you New Skills Academy!
Jacqueline Myers - B
Jacqueline Myers
Great course, lots of really good information which I could take my time over reading and making notes. I could then understand and learn through the content. It has definitely already helped my teaching and will continue to be a source of reference.
Harriet More
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Very interesting and helpful course. I ve learned a lot of interesting things about make up and the tutorials were very helpful and easy to understand. I really reccomend this course for everyone who is passionate about make up and wish to develop their skills and make a career from their hobby.
Nicoleta Lucaci
I took up this course initially to help me with my own dog, but found that as I worked through the material I actually started thinking that this could be something that I could use to make a second income. From start to finish I found the course engaging and interesting. I am now doing another dog related course and am experiencing the same level of enjoyment. I would recommend New Skills Academy without hesitation.
Keith Smith
Wow what an incredible insight for the start of anyone's journey in property. This course gives you so much information and there are tests and questions on each of the modules. The course is very easy to follow and well laid out. You can actually make notes on the pages of each module using the notes tab! I am very excited to say that I passed and I only spent one week on this course. I will print all the PDF information and keep it in a file with my certificate. I feel very confident for my future plans now I have completed this course.
Nichola Anderson
Fantastic course! Well-presented and challenging with frequent assessments. I feel a serious sense of accomplishment having not studied for over 30 years! Videos that accompany each module are carefully thought out and informative. Am so impressed with this course, have now signed up for 3 other courses and recommending New Skills Academy to everyone!
Marva Hudson
Excellent course, well explained and easy to understand. The course can be done at my own pace and is available on various devices. The layout of the course was excellent and the notes options is very good. The content is perfect and well structured, making it easy to understand and follow. I will definitely be taking more courses in the future.
Luis Costa
This course is a great way to brush up on my rusty excel skills, I recommend this course to anyone looking for something to do during lockdown, it's easy to use and talks you through each stage step by step. It has given me the confidence I need to further my career.
Georgia Darke
This is a great course for any level of knowledge. Very easy to navigate, great practical tasks and explanations are very clear. You can revise any module with no problem. The test wasn’t too hard if you completed every module. It may be handy to make some notes before you start. Overall I'm very happy with my choice. Thank you New skills for my New skills :)
Julia Bobkova
I am a doctor. This course is well organized, covering all areas of CBT. The videos and practical tips are very helpful. All the modules are arranged with good explanations and examples. Also each module consists of quick test and assignment which enables you to gain knowledge. Finally I would like to thank the New Skills Academy team.
Dr. M. Arshad
