The Complete Advanced Human Resources Diploma
Why you should study with us
Includes the following courses:
Sick Leave Certificate Parental Rights Certificate Discipline and Grievance Certificate Introduction to Contracts Of Employment CertificateThe Complete Advanced Human Resources Diploma
HR professionals need to be familiar with laws governing common HR functions, such as managing employee sick leave and dealing with grievances. Failure to deal with HR issues in a timely manner can lower employee morale, impair productivity, increase turnover, drive up costs and even result in legal action. An ineffective HR department can also damage a company’s reputation. This bundle addresses key HR functions and how to handle challenges familiar to all HR professionals. These courses offer practical guidance to help you deal with sensitive matters in a tactful manner, bring disputes to a satisfactory close, clarify employees’ responsibilities and job roles, and help employees achieve a work-life balance.What You Will Learn
This combined course includes the following:- Introduction to Contracts of Employment Certificate
- Discipline & Grievance Certificate
- Parental Rights Certificate
- Sick Leave Certificate
Introduction to Contracts of Employment Certificate
When a new employee starts their job with a company, both parties will rely on a contract of employment to outline the terms and conditions governing the nature of the work and the rate of compensation. Contracts do not have to be written on paper, but it is common practice to draw up a formal written document. In this course, you will learn what should be covered in a contract of employment, the details an employer must report to HMRC when a new worker starts with their company and how the PAYE system facilitates payment for work completed. The course also addresses the impact of a worker’s status on the content of a contract and what happens if either party breaches the terms and conditions.Discipline & Grievance Certificate
When an employee breaches the terms and conditions of their employment or raises a grievance at work, it is the employer’s responsibility to abide by their company’s discipline and grievance policies. Consistent and fair disciplinary protocols are essential in the maintenance of a pleasant and productive working environment. In this course, you will learn how to adopt a progressive approach to workplace discipline, how to conduct an appropriate and balanced disciplinary hearing, how to draw up fair policies, how to manage grievances on a formal and informal basis, and how to audit your procedures. You will learn how to adopt a proactive approach that will help resolve problems early on.Parental Rights Certificate
The majority of employees will have at least one child at some point during their working lives, making parental rights a key issue for businesses. UK workers can elect to take Maternity, Paternity, Adoption and Shared Parental Leave. They are usually eligible for paid and unpaid leave. In this course, you will learn about employee entitlement and employer obligations under the law with regards to parental leave. The course will provide you with an overview of the benefits available to parents, how to calculate pay and time off work and the circumstances in which they can take unplanned, unpaid leave to care for close family members.Sick Leave Certificate
All employees will fall sick from time to time, so every employer needs to be aware of the laws governing sick pay, self-certification, sick leave. They also need to be aware of best practices when welcoming an employee back to work. In this course, you will develop an understanding of how Statutory Sick Pay (SSP) works and how much an employee is entitled to receive. You will learn how and when someone can self-certify and the role of “fit notes” in coordinating SSP and sick leave. The course addresses the sensitive issue of dismissal following ill health and offers guidance on making reasonable adjustments for employees returning to work.The Benefits of Our Advanced HR Bundle
- The knowledge contained within these courses will help improve your compliance with legislation
- You will learn how to deal with any complaints in a swift and professional manner
- You will learn how to build a positive company culture
- You will improve employee satisfaction and retention
- If you are an employee, this course will teach you about your rights at work
This course includes
24/7 Student Support
End of course certification
Lifetime access to your course
Compatible with modern devices
This is a bundle course, and contains the following courses:
Sick Leave Certificate Course
Almost every employee will take sick leave at some point during their time with a company. This means that every business owner must be aware of the laws governing how and when workers can take sick leave, how much sick pay they can receive and how they should be welcomed back to work. In this course, you will learn how to handle both long and short-term sick leave and how to ensure employees are treated fairly when they take time off due to injury and illness.
You Will Learn:
- The circumstances in which a worker is entitled to sick leave and Statutory Sick Pay (SSP), and how much SSP they can receive
- How self-certification and “fit notes” work and how to deal with long-term sick leave
- How to make reasonable adjustments for an employee who is returning to work following illness or injury, and how to welcome them back.
- How to comply with employment law when dismissing someone on grounds of illness or injury
- What to do if you suspect that an employee is fabricating illness or injury
Benefits of Taking This Course:
- If you are an employer, this course will help you meet your obligations under UK employment law with regards to managing illness and injury
- If you work in an HR role, this course will help you work with others in your organisation to devise appropriate sick leave policies
- If you are a worker, this course will provide you with an overview of your right to sick pay and sick leave
- If you are a manager, this course will help you communicate effectively with employees who have been on sick leave and work with them to ease their transition back into the workplace
Parental Rights Certificate Course
Many workers will, at some point, need time off work to welcome a new baby into their family. In the UK, Maternity, Adoption, Paternity and Shared Parental Leave (SPL) bestow “parental rights” upon workers. All businesses need to have a working understanding of relevant employment laws to ensure that all employees are treated fairly. In this course, you will learn what a worker is entitled to receive in terms of paid and unpaid leave, and how their employment rights are subject to protection while they are away from the workplace.
You Will Learn:
- Who is entitled to Statutory Maternity Leave (SML), Statutory Maternity Pay (SMP) and Maternity Allowance (MA)
- Special cases whereby different rules may apply with regards to the provision of SML and SMP, such as mariners and directors
- Who is entitled to Statutory Paternity Leave and Statutory Paternity Pay (SPP)
- Who is entitled to Shared Parental Leave (SPL) and Shared Parental Pay (ShPP), and how the allowances are calculated
- The rights of workers who are away from the workplace on parental leave, and the rights of workers to take unplanned, unpaid leave to care for their dependents
Benefits of Taking This Course:
- If you work in an HR role, this course will provide you with a useful overview of parental rights that will ensure all workers get the benefits they deserve
- If you own a business, this course will help you meet your obligations under the law with regards to parental rights
- If you are a worker, this course will inform you of your rights under the law
- If you are a supervisor, this course will help you understand the rights of your team members and manage them accordingly
Discipline and Grievance Certification Course
Procedures for handling discipline and grievance issues may vary considerably depending on the organisation, but it’s important that processes are implemented within the workplace to ensure that these issues are always dealt with in a fair and consistent manner.
This course will equip you with the skills and approaches required to manage discipline and grievance issues more efficiently by giving a clear understanding of what the terms mean and what appropriate procedures should look like.
You Will Learn:
- About discipline in the workplace, including what progressive discipline entails
- How proper policies and procedures should look
- How to conduct a fair disciplinary hearing
- About fair reasons for suspension and dismissal
- How to manage grievances both informally and formally
Benefits of Taking This Course:
- Your knowledge will allow you to better deal with disciplinary and grievance issues in the workplace
- Your skills will allow you to implement and follow appropriate procedures
- You will be able to solve issues early on, preventing them from escalating
- You will learn how to improve employee relations and reduce time and costs involved with disputes and trials
- You will be able to better prevent grievances from occurring
Introduction to Contracts Of Employment Certificate Course
A contract of employment represents a fundamental agreement between an employer and worker. Therefore, it needs to be clear, fair and comprehensive. To avoid misunderstandings, you also need to know how to propose and implement changes. Although contracts do not always have to be written down, it is best practice to clarify the terms and conditions on paper.
This course focuses on what should be included in a written contract, when it should be drawn up and what happens if one or both parties break its terms.
You Will Learn:
- How a contract of employment should be drawn up, why verbal contracts are not considered best practice and when they should be ready to sign
- How a worker’s status determines the content of a contract, including their rights to benefits
- The details an employer must report to HMRC and how the PAYE system works
- What happens if either party breaches the terms and conditions of an employment contract
Benefits of Taking This Course
- If you are responsible for drawing up contracts of employment, this course will help ensure that the documents you produce comply with legal requirements
- If you are a worker, this course will help you evaluate your contract of employment to ensure that it is fair
- By developing your understanding of the laws underpinning contracts, you are also in a position to help a colleague who believes they are being treated unfairly
- If you are responsible for maintaining business accounts, this course will help you decide when to report relevant information to HMRC
ID: YDFT67YHJ
of achievement
This certificate is presented to
Your Name
For completing the
The Complete Advanced Human Resources Diploma
on 21st November 2026
Selena Hurford
Selena Hurford
Course Tutor
Daniel Morgan
Daniel Morgan
Head of Academy
Anyone who has an interest in learning more about this subject matter is encouraged to take the course. There are no entry requirements to take the course.
The course is broken down into 0 individual modules. Each module takes between 20 and 90 minutes on average to study. Although you are free to spend as much or as little time as you feel necessary on each module, simply log in and out of the course at your convenience.
You can study the course any time you like. Simply log in and out of the web based course as often as you require. The course is compatible with all computers, tablet devices and smart phones so you can even study while on the move!
Once you have completed all 0 modules there is a multiple choice test. The questions will be on a range of topics found within the 0 modules. The test, like the course, is online and can be taken a time and location of your choosing.
The pass mark for the test is 70%.
If you don’t pass the test first time you will get further opportunities to take the test again after extra study. There are no limits to the number of times you can take the test. All test retakes are included within the price of the course.
You can either use your Visa, MasterCard, American Express, Solo cards or PayPal account to pay for the online course. Our site uses the latest SSL encryption to ensure your safety. All payments are handled securely by PayPal.
You can begin the course immediately after your payment has been received. You will create your login details during the checkout process. We will also send you an email confirming your login details.
We estimate that the course will take about 8 hours to complete in total, plus an additional 30 minutes for the end of course test.
Once you have been awarded your certificate it is valid for life. The certificate does not expire or need renewing.
So far I am really enjoying the course. the details were sent through to me within 4 hours, even though there was up to a 48 hour wait.
This course is very well structured and has many helpful features, such as the recap option for each module, and the summary section at the end of each module.
I will definitely be recommending this course.
Melissa Newlin
This course has been such a great help in my new career path as a PA. When I was job hunting before, I was having no luck, however now I have interested daily for PA roles all because of my new qualification. Easy to use at my own pace. Thanks!
Natasha Brinn
Excellent course. I enjoyed doing this course and I highly recommend it to everybody that start in the cleaning industry. Thank you very much.
David Sanchez
This is a fantastic course! I really enjoyed it. The most useful module is about working with autistic children. There are lots of tips how to deal with autistic behaviour!
This course really helps me in my work as a support for the 4-old autistic boy in a nursery. Every day I use an imaginative role play to develop his social skills. It really works! This course also increases my knowledge about autism and other related conditions.
Thanks to all modules I could increase my English terminology about autism as well (I am Polish). I can recommend this course to all people who are interested in autism! Thank you very much for this course.
Monika Dudek
Very excellent learning and very good work. I am really enjoying it and growth in my mind set. If you have a methodical approach to your work, and you’re interested in Law, then becoming a Legal Secretary could be the perfect career move for you.
The main role of a Legal Secretary is to provide administrative support and services for Lawyers, Solicitors and Legal Executives. It is their job to ensure that an office runs smoothly and efficiently, enabling their employers to focus on serving their clients.
It is not a necessary requirement to have a degree to become a Legal Secretary. However, it is recommended to have some qualifications specific to the industry.
Muhammad Irshad
Absolutely loved this course. The information provided is so easy to understand yet so vital to becoming a successful events planner/manager.
I enjoyed this course so much I completed it within 3 days and before finishing wanted to hop on Facebook and open a business. I didn’t by the way… I cannot wait to start putting my knowledge to good use, if you are planning a career in event management then the event management diploma is the way to go!
Not only have I learnt about planning, I now know the basics on starting a business and the dreaded health and safety regulations. So thankful I did this course, well worth it!
Michelle Britnor
The Complete Advanced Human Resources Diploma
HR professionals need to be familiar with laws governing common HR functions, such as managing employee sick leave and dealing with grievances. Failure to deal with HR issues in a timely manner can lower employee morale, impair productivity, increase turnover, drive up costs and even result in legal action. An ineffective HR department can also damage a company’s reputation. This bundle addresses key HR functions and how to handle challenges familiar to all HR professionals. These courses offer practical guidance to help you deal with sensitive matters in a tactful manner, bring disputes to a satisfactory close, clarify employees’ responsibilities and job roles, and help employees achieve a work-life balance.What You Will Learn
This combined course includes the following:- Introduction to Contracts of Employment Certificate
- Discipline & Grievance Certificate
- Parental Rights Certificate
- Sick Leave Certificate
Introduction to Contracts of Employment Certificate
When a new employee starts their job with a company, both parties will rely on a contract of employment to outline the terms and conditions governing the nature of the work and the rate of compensation. Contracts do not have to be written on paper, but it is common practice to draw up a formal written document. In this course, you will learn what should be covered in a contract of employment, the details an employer must report to HMRC when a new worker starts with their company and how the PAYE system facilitates payment for work completed. The course also addresses the impact of a worker’s status on the content of a contract and what happens if either party breaches the terms and conditions.Discipline & Grievance Certificate
When an employee breaches the terms and conditions of their employment or raises a grievance at work, it is the employer’s responsibility to abide by their company’s discipline and grievance policies. Consistent and fair disciplinary protocols are essential in the maintenance of a pleasant and productive working environment. In this course, you will learn how to adopt a progressive approach to workplace discipline, how to conduct an appropriate and balanced disciplinary hearing, how to draw up fair policies, how to manage grievances on a formal and informal basis, and how to audit your procedures. You will learn how to adopt a proactive approach that will help resolve problems early on.Parental Rights Certificate
The majority of employees will have at least one child at some point during their working lives, making parental rights a key issue for businesses. UK workers can elect to take Maternity, Paternity, Adoption and Shared Parental Leave. They are usually eligible for paid and unpaid leave. In this course, you will learn about employee entitlement and employer obligations under the law with regards to parental leave. The course will provide you with an overview of the benefits available to parents, how to calculate pay and time off work and the circumstances in which they can take unplanned, unpaid leave to care for close family members.Sick Leave Certificate
All employees will fall sick from time to time, so every employer needs to be aware of the laws governing sick pay, self-certification, sick leave. They also need to be aware of best practices when welcoming an employee back to work. In this course, you will develop an understanding of how Statutory Sick Pay (SSP) works and how much an employee is entitled to receive. You will learn how and when someone can self-certify and the role of “fit notes” in coordinating SSP and sick leave. The course addresses the sensitive issue of dismissal following ill health and offers guidance on making reasonable adjustments for employees returning to work.The Benefits of Our Advanced HR Bundle
- The knowledge contained within these courses will help improve your compliance with legislation
- You will learn how to deal with any complaints in a swift and professional manner
- You will learn how to build a positive company culture
- You will improve employee satisfaction and retention
- If you are an employee, this course will teach you about your rights at work
This course includes
24/7 Student Support
End of course certification
Lifetime access to your course
Compatible with modern devices
This is a bundle course, and contains the following courses:
Sick Leave Certificate Course
Almost every employee will take sick leave at some point during their time with a company. This means that every business owner must be aware of the laws governing how and when workers can take sick leave, how much sick pay they can receive and how they should be welcomed back to work. In this course, you will learn how to handle both long and short-term sick leave and how to ensure employees are treated fairly when they take time off due to injury and illness.
You Will Learn:
- The circumstances in which a worker is entitled to sick leave and Statutory Sick Pay (SSP), and how much SSP they can receive
- How self-certification and “fit notes” work and how to deal with long-term sick leave
- How to make reasonable adjustments for an employee who is returning to work following illness or injury, and how to welcome them back.
- How to comply with employment law when dismissing someone on grounds of illness or injury
- What to do if you suspect that an employee is fabricating illness or injury
Benefits of Taking This Course:
- If you are an employer, this course will help you meet your obligations under UK employment law with regards to managing illness and injury
- If you work in an HR role, this course will help you work with others in your organisation to devise appropriate sick leave policies
- If you are a worker, this course will provide you with an overview of your right to sick pay and sick leave
- If you are a manager, this course will help you communicate effectively with employees who have been on sick leave and work with them to ease their transition back into the workplace
Parental Rights Certificate Course
Many workers will, at some point, need time off work to welcome a new baby into their family. In the UK, Maternity, Adoption, Paternity and Shared Parental Leave (SPL) bestow “parental rights” upon workers. All businesses need to have a working understanding of relevant employment laws to ensure that all employees are treated fairly. In this course, you will learn what a worker is entitled to receive in terms of paid and unpaid leave, and how their employment rights are subject to protection while they are away from the workplace.
You Will Learn:
- Who is entitled to Statutory Maternity Leave (SML), Statutory Maternity Pay (SMP) and Maternity Allowance (MA)
- Special cases whereby different rules may apply with regards to the provision of SML and SMP, such as mariners and directors
- Who is entitled to Statutory Paternity Leave and Statutory Paternity Pay (SPP)
- Who is entitled to Shared Parental Leave (SPL) and Shared Parental Pay (ShPP), and how the allowances are calculated
- The rights of workers who are away from the workplace on parental leave, and the rights of workers to take unplanned, unpaid leave to care for their dependents
Benefits of Taking This Course:
- If you work in an HR role, this course will provide you with a useful overview of parental rights that will ensure all workers get the benefits they deserve
- If you own a business, this course will help you meet your obligations under the law with regards to parental rights
- If you are a worker, this course will inform you of your rights under the law
- If you are a supervisor, this course will help you understand the rights of your team members and manage them accordingly
Discipline and Grievance Certification Course
Procedures for handling discipline and grievance issues may vary considerably depending on the organisation, but it’s important that processes are implemented within the workplace to ensure that these issues are always dealt with in a fair and consistent manner.
This course will equip you with the skills and approaches required to manage discipline and grievance issues more efficiently by giving a clear understanding of what the terms mean and what appropriate procedures should look like.
You Will Learn:
- About discipline in the workplace, including what progressive discipline entails
- How proper policies and procedures should look
- How to conduct a fair disciplinary hearing
- About fair reasons for suspension and dismissal
- How to manage grievances both informally and formally
Benefits of Taking This Course:
- Your knowledge will allow you to better deal with disciplinary and grievance issues in the workplace
- Your skills will allow you to implement and follow appropriate procedures
- You will be able to solve issues early on, preventing them from escalating
- You will learn how to improve employee relations and reduce time and costs involved with disputes and trials
- You will be able to better prevent grievances from occurring
Introduction to Contracts Of Employment Certificate Course
A contract of employment represents a fundamental agreement between an employer and worker. Therefore, it needs to be clear, fair and comprehensive. To avoid misunderstandings, you also need to know how to propose and implement changes. Although contracts do not always have to be written down, it is best practice to clarify the terms and conditions on paper.
This course focuses on what should be included in a written contract, when it should be drawn up and what happens if one or both parties break its terms.
You Will Learn:
- How a contract of employment should be drawn up, why verbal contracts are not considered best practice and when they should be ready to sign
- How a worker’s status determines the content of a contract, including their rights to benefits
- The details an employer must report to HMRC and how the PAYE system works
- What happens if either party breaches the terms and conditions of an employment contract
Benefits of Taking This Course
- If you are responsible for drawing up contracts of employment, this course will help ensure that the documents you produce comply with legal requirements
- If you are a worker, this course will help you evaluate your contract of employment to ensure that it is fair
- By developing your understanding of the laws underpinning contracts, you are also in a position to help a colleague who believes they are being treated unfairly
- If you are responsible for maintaining business accounts, this course will help you decide when to report relevant information to HMRC
ID: YDFT67YHJ
of achievement
This certificate is presented to
Your Name
For completing the
The Complete Advanced Human Resources Diploma
on 21st November 2026
Selena Hurford
Selena Hurford
Course Tutor
Daniel Morgan
Daniel Morgan
Head of Academy
Anyone who has an interest in learning more about this subject matter is encouraged to take the course. There are no entry requirements to take the course.
The course is broken down into 0 individual modules. Each module takes between 20 and 90 minutes on average to study. Although you are free to spend as much or as little time as you feel necessary on each module, simply log in and out of the course at your convenience.
You can study the course any time you like. Simply log in and out of the web based course as often as you require. The course is compatible with all computers, tablet devices and smart phones so you can even study while on the move!
Once you have completed all 0 modules there is a multiple choice test. The questions will be on a range of topics found within the 0 modules. The test, like the course, is online and can be taken a time and location of your choosing.
The pass mark for the test is 70%.
If you don’t pass the test first time you will get further opportunities to take the test again after extra study. There are no limits to the number of times you can take the test. All test retakes are included within the price of the course.
You can either use your Visa, MasterCard, American Express, Solo cards or PayPal account to pay for the online course. Our site uses the latest SSL encryption to ensure your safety. All payments are handled securely by PayPal.
You can begin the course immediately after your payment has been received. You will create your login details during the checkout process. We will also send you an email confirming your login details.
We estimate that the course will take about 8 hours to complete in total, plus an additional 30 minutes for the end of course test.
Once you have been awarded your certificate it is valid for life. The certificate does not expire or need renewing.
So far I am really enjoying the course. the details were sent through to me within 4 hours, even though there was up to a 48 hour wait.
This course is very well structured and has many helpful features, such as the recap option for each module, and the summary section at the end of each module.
I will definitely be recommending this course.
Melissa Newlin
This course has been such a great help in my new career path as a PA. When I was job hunting before, I was having no luck, however now I have interested daily for PA roles all because of my new qualification. Easy to use at my own pace. Thanks!
Natasha Brinn
Excellent course. I enjoyed doing this course and I highly recommend it to everybody that start in the cleaning industry. Thank you very much.
David Sanchez
This is a fantastic course! I really enjoyed it. The most useful module is about working with autistic children. There are lots of tips how to deal with autistic behaviour!
This course really helps me in my work as a support for the 4-old autistic boy in a nursery. Every day I use an imaginative role play to develop his social skills. It really works! This course also increases my knowledge about autism and other related conditions.
Thanks to all modules I could increase my English terminology about autism as well (I am Polish). I can recommend this course to all people who are interested in autism! Thank you very much for this course.
Monika Dudek
Very excellent learning and very good work. I am really enjoying it and growth in my mind set. If you have a methodical approach to your work, and you’re interested in Law, then becoming a Legal Secretary could be the perfect career move for you.
The main role of a Legal Secretary is to provide administrative support and services for Lawyers, Solicitors and Legal Executives. It is their job to ensure that an office runs smoothly and efficiently, enabling their employers to focus on serving their clients.
It is not a necessary requirement to have a degree to become a Legal Secretary. However, it is recommended to have some qualifications specific to the industry.
Muhammad Irshad
Absolutely loved this course. The information provided is so easy to understand yet so vital to becoming a successful events planner/manager.
I enjoyed this course so much I completed it within 3 days and before finishing wanted to hop on Facebook and open a business. I didn’t by the way… I cannot wait to start putting my knowledge to good use, if you are planning a career in event management then the event management diploma is the way to go!
Not only have I learnt about planning, I now know the basics on starting a business and the dreaded health and safety regulations. So thankful I did this course, well worth it!
Michelle Britnor
Why you should study with us
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Very interesting and helpful course. I ve learned a lot of interesting things about make up and the tutorials were very helpful and easy to understand. I really reccomend this course for everyone who is passionate about make up and wish to develop their skills and make a career from their hobby.
Nicoleta Lucaci
I took up this course initially to help me with my own dog, but found that as I worked through the material I actually started thinking that this could be something that I could use to make a second income. From start to finish I found the course engaging and interesting. I am now doing another dog related course and am experiencing the same level of enjoyment. I would recommend New Skills Academy without hesitation.
Keith Smith
This course is a great way to brush up on my rusty excel skills, I recommend this course to anyone looking for something to do during lockdown, it's easy to use and talks you through each stage step by step. It has given me the confidence I need to further my career.
Georgia Darke
Yet another well laid out course. This is my 3rd course so far with New Skills Academy.
More than likely will be back for another one soon. This course was enjoyable to do, and I learnt a lot and passed first try. My certificate will be up on the wall soon.
Rob Coops
Wow what an incredible insight for the start of anyone's journey in property. This course gives you so much information and there are tests and questions on each of the modules. The course is very easy to follow and well laid out. You can actually make notes on the pages of each module using the notes tab! I am very excited to say that I passed and I only spent one week on this course. I will print all the PDF information and keep it in a file with my certificate. I feel very confident for my future plans now I have completed this course.
Nichola Anderson
I found this course incredibly useful, as it provided me with practical knowledge which I can implement in my role as a Support Worker. The videos were clear and concise, and the downloadable worksheets reinforced what I had learned as I was able to put pen to paper. Overall, a fantastic course for a great price! I am looking forward to taking on my next one.
Teleisha Harley
This is a great course for any level of knowledge. Very easy to navigate, great practical tasks and explanations are very clear. You can revise any module with no problem. The test wasn’t too hard if you completed every module. It may be handy to make some notes before you start. Overall I'm very happy with my choice. Thank you New skills for my New skills :)
Julia Bobkova
It was an eye opening course that was flexible and easy to access. I was able to complete it from the comfort of my own home whilst also having the tasks to complete which enabled me to check my knowledge. I know feel much more confident in my field of work and really enjoyed doing it.
Ellie Clarke
