The Complete Level 2 Sales Diploma
Why you should study with us
Includes the following courses:
Caring for Your Customers' Needs Certificate How to Close More Sales Certificate Managing a Sales Team Certificate Negotiating and the Concept of the Three Ps Certificate Sales Talk - Understanding the Jargon Certificate Sales Tools and Technology Certificate Writing Sales Proposals CertificateThe Complete Level 2 Sales Diploma Course
While the definition of sales is fairly simple, the process involved is incredibly complex. There is a lot that goes into understanding how to capture your customer’s attention, hold it long enough to deliver a compelling pitch, and see the sale through to the very end. In today’s unbelievably competitive marketplace, it takes a lot of skill to acquire and retain your customers.
This course bundle gives you all the information you need to know to perfect your sales skills, helping you increase your commission, earn higher bonuses and beat out the competition.
If you are starting out in your career, a seasoned professional, or nearing retirement, it is never too late to develop new skills and build-up existing ones.
You Will Learn:
This Sales course bundle includes:
- How to Close More Sales
- Identifying and Exceeding Customer Needs
- Making an Impression Every Time
- Managing a Sales team
- Negotiating and the Three Ps
- Sales Talk – Understanding Jargon
- Sales Tools and Technology
- The Sales Pitch
- Writing Sales Proposals
How to Close More Sales Course
There is a lot that goes into closing a sale, including developing a relationship with your potential client, figuring out the right way to approach your sales conversation and learning how to present a solution to your client’s expressed or unexpressed problems.
This course gives you insight into tried, tested and successful techniques used by salespeople across the globe to seal their own deal fast.
Identifying and Exceeding Customer Needs course
If you want your business to stand out, it isn’t enough to have the best products or services on the market.
You need to know how to identify the needs of your customers and show them that your company is the best one for them. Then, you have to go the extra mile and exceed all of their expectations.
This course breaks down that difficult task into manageable, easy-to-follow steps.
Making an Impression Every Time Course
Sociologists theorise that we only have about 30 seconds to make an impression on someone for the first time. And since it is exceptionally hard to change a person’s first impression, making a good one matters. This is particularly true in sales, where you are competing against numerous other people and brands for the same customer.
This course gives you the skills you need to impress your customers the moment you meet.
Managing a Sales Team Course
A team can only be as successful as its leader, making it extremely important for your own bottom-line as well as the success of your company as a whole to learn how to effectively manage a team.
Learn more about your role, your responsibilities and how to build a strong, cohesive sales team.
Negotiating and the Three Ps Course
Another key part of the sales process is being able to negotiate successfully with your prospective client. There is a fine art to balancing your customer’s wants, needs and budget with your company’s sales goals.
This course reviews everything you need to know to negotiate well and with ease in any sales setting.
Sales Talk – Understanding Jargon Course
Just like the legal industry has its own jargon, so too does sales. If you are new to the industry, the sheer volume of sales-specific terms may seem overwhelming. And once you do figure the language out, you then have to learn which moments are appropriate for jargon and which are not. Learn the lingo and when to use it, by taking this comprehensive course.
Sales Tools and Technology Course
Technology has influenced every area of our lives, including the sales process. Understanding which technological tools to use and which you can safely ignore is a key part of staying ahead of the competition.
This course reviews the most common sales tools and technology, providing you with practical tips you can use to incorporate technology into your own sales process with ease.
The Sales Pitch Course
One of the first skills you need to perfect if you want to succeed in sales is how to make a convincing pitch. If you aren’t able to connect with your prospective clients, working with them to understand their needs, you aren’t able to find workable solutions.
As a result, you are going to lose the client to a competitor who has those skills.
Learn how to build a rapport with your clients, read their needs and craft a compelling pitch.
Writing Sales Proposals Course
Your written sales proposal is a key aspect of your overall sales pitch, especially if you are competing against other companies for the same contract or project. One missed comma or typo could alter the meaning of the entire document or make your company seem unprofessional.
This course walks you through everything you need to know in order to craft persuasive and professional proposals.
Benefits of Taking This Course
- Learn how to communicate more effectively; a skill that carries over into every area of your life
- Understand how to relate to the needs of your customer, regardless of industry
- If you are thinking about a career in sales, this bundle gives you all the knowledge you need to make an informed choice
- If you are a manager or company owner, you can learn how to help your employees succeed, increasing your bottom-line in the process
- If you are a salesperson, you can gain the tools you need to earn more commission and further your career
This course includes
24/7 Student Support
End of course certification
Lifetime access to your course
PLUS - Access to the exclusive New Skills Academy Study Group!
This is a bundle course, and contains the following courses:
Caring for Your Customers' Needs Certificate Course
Customers are satisfied only when a business meets their expectations. Customers typically hope that a company will listen to their opinions and feedback, resolve their queries and provide a range of products that will meet their needs. However, providing consistent customer service and meeting customer needs is not always straightforward. In this course, you will learn the practical steps you can take that will enable you to work with your customers and build a relationship that will ensure their loyalty to your business.
You Will Learn:
- Why prompt, personalised customer service will help your business stand out from the rest
- Why you need to research your customers’ needs and expectations
- The tools and techniques you can use to discover your customers’ motives and expectations
- How to understand a client’s perspective and solicit their opinions on your products and services
- How to encourage and reward client loyalty
Benefits of Taking This Course:
- If you own or run a business, this course will help you differentiate yourself from your competitors by offering a unique customer experience
- If you work in customer service, this course will help you understand what your customer needs and how to resolve their concerns
- If you work in a marketing or sales role, this course will help you generate more business by ascertaining what your customers need and explaining how your products and services can help them
- If you are responsible for administering focus groups, this course will help you ask useful questions that will guarantee actionable feedback from clients
How to Close More Sales Certificate Course
To make a sale, you need to build a rapport with a prospect, using the right techniques that will enable you to understand their problem and offer them an attractive solution. However, this is no easy task and you can expect to encounter objections along the way.
This course will provide you with an overview of the most common methods employed by salespeople to seal the deal.
You Will Learn:
- Why you need to know your product and service inside out
- Why you need to fully understand your prospect’s situation and problem
- How to handle objections
- How to use traditional sales techniques without appearing pushy or aggressive
- How to use subtle methods that encourage a prospect to buy
Benefits of Taking This Course
- If you work in sales, this course will improve your chances of closing deals.
- If you negotiate with salespeople as part of your job, this course will help you understand the most common tactics and how you can use them to your advantage.
- This course will teach you transferable negotiation skills, which are useful to anyone working in a role that entails persuading others.
- If you have to write sales pitches, this course will help you produce persuasive documents that complement in-person discussions.
Managing a Sales Team Certificate Course
All effective sales teams are headed by competent leaders who know how to get the most from their staff. If you lead a sales team, you need to understand your key responsibilities, how to motivate your team, how to troubleshoot common problems and how to streamline the sales process.
In this course, you will learn about the role of a sales manager and how you can make your team more efficient. You will discover the personal qualities you need as a manager and practical tips you can use on a daily basis to build a cohesive, successful sales department.
You Will Learn:
- The typical structure of a sales team and who you will report to as a manager
- The primary responsibilities of a sales team manager
- The seven personal characteristics of successful sales team managers
- The 11 things good sales team managers do on a day-to-day basis to improve their teams’ performance
- The importance of listening skills and empathy in overcoming problems
- How to motivate your team and improve their efficiency
Benefits of Taking This Course:
- If you are working as a sales manager, this course will help you supervise your team and drive sales
- If you are looking to further your career in sales, this course will help you decide whether a management role is right for you
- If you work as a senior sales manager responsible for several departments, this course will help you evaluate the performance of lower-level sales managers and highlight areas for change
- This course will teach you transferable communication skills that will help you engage with members of your team
Negotiating and the Concept of the Three Ps Certificate Course
Negotiating is a key sales skill that can make all the difference to closing or losing a deal. Negotiation is something of an art form, but with practice and patience, any salesperson can learn it.
This course will teach you the principles behind successful negotiation and give you practical tips that will sharpen your skills. You will learn how to use your emotional and cognitive intelligence to strike the best possible deal with a client, and learn when you should abandon attempts at further negotiation. We will also look at the “3 Ps” model and how it can further your understanding of the selling process.
You Will Learn:
- Why you need to understand the nature and purpose of negotiation, and seven basic rules you need to follow
- Five negotiation strategies that will enhance your rapport with a prospect and increase your chances of closing a deal
- Six pitfalls to avoid when negotiating with a prospect
- How the “3 Ps” model can help you navigate the sales process
Benefits of Taking This Course:
- If you work in sales, this course will help you use negotiation skills to boost your conversion rate
- If your role entails any form of negotiation or mediation between two or more parties, you will be able to make good use of the transferable skills outlined in this course
- By learning the “3 Ps” model, you will be able to enter negotiation situations knowing that you have a reliable structure to fall back on, making you a more confident communicator
- If you are interested in consumer psychology, this course will deepen your knowledge of the consumer decision-making process in response to external pressure
Sales Talk - Understanding the Jargon Certificate Course
Every industry has its own jargon, and sales is no exception. To an outsider, or those new to working in sales, these terms are often confusing. Furthermore, there are often unspoken rules – for example, rules governing when you should and should not use sales jargon – that can take a while to figure out. In this course, you will learn not only what sales jargon means, but how sales people use it and when. You will learn how jargon is used to convey sales messages in everyday situations and what happens when it is used inappropriately.
You Will Learn:
- Why everyone who works in sales, or works alongside salespeople, should familiarise themselves with sales jargon
- How sales talk works and the different types of selling approaches in common use
- The purpose of sales jargon and how it can help a salesperson emphasise a message or build rapport with a customer
- Fifteen pieces of sales jargon that you need to learn
- When you should not use sales jargon and the seven words and phrases you should never use
Benefits of Taking This Course:
- If you are embarking on a career in sales, this course will help you by outlining what the most common pieces of jargon mean
- If you work with salespeople, this course will help you understand the terms they use
- This course will teach you how to use sales jargon in a way that does not alienate or confuse customers, thereby increasing your chance of making a sale
- If you have a general interest in marketing or sales, this course will provide you with an insight into the selling process
Sales Tools and Technology Certificate Course
Modern salespeople use many different tools and types of technology to persuade a prospect to buy a product or service. These tools can streamline the sales process and help you keep track of important information. However, sales tools should be carefully selected and used with caution. Ultimately, they are no substitute for traditional sales skills such as making a pitch, understanding a customer’s needs and building rapport. This course will teach you how to choose the right tools for your circumstances and use them in a constructive way that boosts your productivity.
You Will Learn:
- The four questions you should ask yourself if you are thinking about using a new sales tool or piece of technology
- How to use social media as a sales tool
- How to use other applications and websites as sales tools
- How to ensure that you only choose tools and technology that will make your life as a salesperson easier
- Why you must take care not to become reliant on sales tools
Benefits of Taking This Course:
- If you are a salesperson, this course will help you make informed choices when deciding whether to use sales tools or a new piece of technology
- If you manage a sales team, this course will help you guide your team members when choosing tools to help them make sales
- If you are responsible for marketing in a small business, or work as a sole trader, this course will introduce you to popular tools that can help you reach out to prospects
- If you are responsible for training others in how to use technology at work, this course will provide you with a useful insight into the digital tools most often used by today’s sales people
Writing Sales Proposals Certificate Course
Strong sales proposals are a key element of the sales process.
A good proposal outlines the nature and benefits of the product or service on offer and how it can solve the prospective client’s problems. It should inspire confidence and answer a client’s questions and objections. However, writing sales proposals is not easy.
Many salespeople feel more confident presenting information verbally rather than writing out a proposal. In this course, you will learn the role of a proposal in sealing a deal, the key pieces of information you need to include and what you must avoid when putting together a winning proposal.
You Will Learn:
- Why sales proposals are important, why you must tailor a proposal to suit a client or situation and points to bear in mind when attempting to appeal to a prospective client
- How to structure your proposals so that they strike the right tone, communicate key pieces of information and persuade the client that what you are offering will meet their needs
- The common mistakes people make when writing sales proposals and how to avoid them
Benefits of Taking This Course:
- If you have to write sales proposals as part of your job, this course will help you approach the task with confidence
- If you manage or supervise a sales team, this course will provide you with a framework for teaching this important skill
- If you write strong proposals, you are much more likely to succeed in gaining business and, as a result, increase your business’ profits
ID: YDFT67YHJ
certificate
of achievement
This certificate is presented to
Your Name
For completing the
The Complete Level 2 Sales Diploma
on 21st November 2026
Selena Hurford
Selena Hurford
Course Tutor
Daniel Morgan
Daniel Morgan
Head of Academy
Anyone who has an interest in learning more about this subject matter is encouraged to take the course. There are no entry requirements to take the course.
The course is broken down into 0 individual modules. Each module takes between 20 and 90 minutes on average to study. Although you are free to spend as much or as little time as you feel necessary on each module, simply log in and out of the course at your convenience.
You can study the course any time you like. Simply log in and out of the web based course as often as you require. The course is compatible with all computers, tablet devices and smart phones so you can even study while on the move!
Once you have completed all 0 modules there is a multiple choice test. The questions will be on a range of topics found within the 0 modules. The test, like the course, is online and can be taken a time and location of your choosing.
The pass mark for the test is 70%.
If you don’t pass the test first time you will get further opportunities to take the test again after extra study. There are no limits to the number of times you can take the test. All test retakes are included within the price of the course.
You can either use your Visa, MasterCard, American Express, Solo cards or PayPal account to pay for the online course. Our site uses the latest SSL encryption to ensure your safety. All payments are handled securely by PayPal.
You can begin the course immediately after your payment has been received. You will create your login details during the checkout process. We will also send you an email confirming your login details.
We estimate that the course will take about 7.5 hours to complete in total, plus an additional 30 minutes for the end of course test.
Once you have been awarded your certificate it is valid for life. The certificate does not expire or need renewing.
The contents on these classes are awesome! I’m currently an architecture student and was a little worried because is an online course and sometimes it leaves doubts or some subjects are not well debated, but I learned so much, it also improved my landscaping knowledge, its satisfying.
I need to say: congratulations for modules organization, the website layout, and the support. Seriously, every once and a while I take online classes and I’m surprised with the New Skills Academy, I totally recommend these classes for anybody that like gardens, also for architecture students – this is essential for our area.
Hopefully I can find something else to study with New Skills Academy!
Letitia Rossett
An excellent course with up to date thinking based on good research about canine behaviours. I particularly liked the style of teaching. Suitable for all levels and had just the right touch.
I found it stimulating, encouraging and above all, not patronising. It will be very helpful to me on my road as an animal Reiki therapist working with a wide variety of breeds in a rescue centre. I am now much more aware of calming signals and subtle signals that the dog is ready to accept contact.
I would recommend it to anyone wanting to enhance their understanding and communication with dogs.
Lucy Lofting
Very excellent learning and very good work. I am really enjoying it and growth in my mind set. If you have a methodical approach to your work, and you’re interested in Law, then becoming a Legal Secretary could be the perfect career move for you.
The main role of a Legal Secretary is to provide administrative support and services for Lawyers, Solicitors and Legal Executives. It is their job to ensure that an office runs smoothly and efficiently, enabling their employers to focus on serving their clients.
It is not a necessary requirement to have a degree to become a Legal Secretary. However, it is recommended to have some qualifications specific to the industry.
Muhammad Irshad
A super user-friendly website, with very pertinent course content. Truly enjoyed the study material and the pace at which I could study was really great. I was delighted to receive my Diploma.
I had some technical problems along the way and contacted your student support team a couple of times and found them to be most helpful and the response time/turnaround was so quick.
I have also signed up to do the Events Planning Diploma and will definitely be studying further through your Academy. Once again a huge thank you – your support team are really helpful, friendly and efficient!!
Tanya Olsen
A great course to reinforce the knowledge I have gained through on-the-job experience. Now I have the confidence in my experience to apply for better jobs to utilise my newly learned skills. Being able to complete the course at my own speed and when convenient was great and suited my situation. Also being able to review the modules as I was progressing really helped it sink in thoroughly. I would strongly recommend this course to anyone who has an interest in HR, any section of the arena, either to learn, to brush up on existing knowledge or like me, to be able to prove that I know the basics of the HR function.
Jo Kesbey
This course was great! Was so interesting and enlightening to what a day in the wedding planning business will be like! It was so easy to do and easy to fit it around my work schedule. Taught me so much and has really given me an amazing feeling about starting my new career! I would highly recommend! Better than paying thousands to go back to college when you can do this in your own time at your own pace and still learn just as much, if not more! When completing this course, I felt proud and excited for my next steps so thank you so much New Skills Academy for helping me accomplish my big leap into starting a new adventure and finally doing something I love!
Shannon McGillicuddy
The Complete Level 2 Sales Diploma Course
While the definition of sales is fairly simple, the process involved is incredibly complex. There is a lot that goes into understanding how to capture your customer’s attention, hold it long enough to deliver a compelling pitch, and see the sale through to the very end. In today’s unbelievably competitive marketplace, it takes a lot of skill to acquire and retain your customers.
This course bundle gives you all the information you need to know to perfect your sales skills, helping you increase your commission, earn higher bonuses and beat out the competition.
If you are starting out in your career, a seasoned professional, or nearing retirement, it is never too late to develop new skills and build-up existing ones.
You Will Learn:
This Sales course bundle includes:
- How to Close More Sales
- Identifying and Exceeding Customer Needs
- Making an Impression Every Time
- Managing a Sales team
- Negotiating and the Three Ps
- Sales Talk – Understanding Jargon
- Sales Tools and Technology
- The Sales Pitch
- Writing Sales Proposals
How to Close More Sales Course
There is a lot that goes into closing a sale, including developing a relationship with your potential client, figuring out the right way to approach your sales conversation and learning how to present a solution to your client’s expressed or unexpressed problems.
This course gives you insight into tried, tested and successful techniques used by salespeople across the globe to seal their own deal fast.
Identifying and Exceeding Customer Needs course
If you want your business to stand out, it isn’t enough to have the best products or services on the market.
You need to know how to identify the needs of your customers and show them that your company is the best one for them. Then, you have to go the extra mile and exceed all of their expectations.
This course breaks down that difficult task into manageable, easy-to-follow steps.
Making an Impression Every Time Course
Sociologists theorise that we only have about 30 seconds to make an impression on someone for the first time. And since it is exceptionally hard to change a person’s first impression, making a good one matters. This is particularly true in sales, where you are competing against numerous other people and brands for the same customer.
This course gives you the skills you need to impress your customers the moment you meet.
Managing a Sales Team Course
A team can only be as successful as its leader, making it extremely important for your own bottom-line as well as the success of your company as a whole to learn how to effectively manage a team.
Learn more about your role, your responsibilities and how to build a strong, cohesive sales team.
Negotiating and the Three Ps Course
Another key part of the sales process is being able to negotiate successfully with your prospective client. There is a fine art to balancing your customer’s wants, needs and budget with your company’s sales goals.
This course reviews everything you need to know to negotiate well and with ease in any sales setting.
Sales Talk – Understanding Jargon Course
Just like the legal industry has its own jargon, so too does sales. If you are new to the industry, the sheer volume of sales-specific terms may seem overwhelming. And once you do figure the language out, you then have to learn which moments are appropriate for jargon and which are not. Learn the lingo and when to use it, by taking this comprehensive course.
Sales Tools and Technology Course
Technology has influenced every area of our lives, including the sales process. Understanding which technological tools to use and which you can safely ignore is a key part of staying ahead of the competition.
This course reviews the most common sales tools and technology, providing you with practical tips you can use to incorporate technology into your own sales process with ease.
The Sales Pitch Course
One of the first skills you need to perfect if you want to succeed in sales is how to make a convincing pitch. If you aren’t able to connect with your prospective clients, working with them to understand their needs, you aren’t able to find workable solutions.
As a result, you are going to lose the client to a competitor who has those skills.
Learn how to build a rapport with your clients, read their needs and craft a compelling pitch.
Writing Sales Proposals Course
Your written sales proposal is a key aspect of your overall sales pitch, especially if you are competing against other companies for the same contract or project. One missed comma or typo could alter the meaning of the entire document or make your company seem unprofessional.
This course walks you through everything you need to know in order to craft persuasive and professional proposals.
Benefits of Taking This Course
- Learn how to communicate more effectively; a skill that carries over into every area of your life
- Understand how to relate to the needs of your customer, regardless of industry
- If you are thinking about a career in sales, this bundle gives you all the knowledge you need to make an informed choice
- If you are a manager or company owner, you can learn how to help your employees succeed, increasing your bottom-line in the process
- If you are a salesperson, you can gain the tools you need to earn more commission and further your career
This course includes
24/7 Student Support
End of course certification
Lifetime access to your course
PLUS - Access to the exclusive New Skills Academy Study Group!
This is a bundle course, and contains the following courses:
Caring for Your Customers' Needs Certificate Course
Customers are satisfied only when a business meets their expectations. Customers typically hope that a company will listen to their opinions and feedback, resolve their queries and provide a range of products that will meet their needs. However, providing consistent customer service and meeting customer needs is not always straightforward. In this course, you will learn the practical steps you can take that will enable you to work with your customers and build a relationship that will ensure their loyalty to your business.
You Will Learn:
- Why prompt, personalised customer service will help your business stand out from the rest
- Why you need to research your customers’ needs and expectations
- The tools and techniques you can use to discover your customers’ motives and expectations
- How to understand a client’s perspective and solicit their opinions on your products and services
- How to encourage and reward client loyalty
Benefits of Taking This Course:
- If you own or run a business, this course will help you differentiate yourself from your competitors by offering a unique customer experience
- If you work in customer service, this course will help you understand what your customer needs and how to resolve their concerns
- If you work in a marketing or sales role, this course will help you generate more business by ascertaining what your customers need and explaining how your products and services can help them
- If you are responsible for administering focus groups, this course will help you ask useful questions that will guarantee actionable feedback from clients
How to Close More Sales Certificate Course
To make a sale, you need to build a rapport with a prospect, using the right techniques that will enable you to understand their problem and offer them an attractive solution. However, this is no easy task and you can expect to encounter objections along the way.
This course will provide you with an overview of the most common methods employed by salespeople to seal the deal.
You Will Learn:
- Why you need to know your product and service inside out
- Why you need to fully understand your prospect’s situation and problem
- How to handle objections
- How to use traditional sales techniques without appearing pushy or aggressive
- How to use subtle methods that encourage a prospect to buy
Benefits of Taking This Course
- If you work in sales, this course will improve your chances of closing deals.
- If you negotiate with salespeople as part of your job, this course will help you understand the most common tactics and how you can use them to your advantage.
- This course will teach you transferable negotiation skills, which are useful to anyone working in a role that entails persuading others.
- If you have to write sales pitches, this course will help you produce persuasive documents that complement in-person discussions.
Managing a Sales Team Certificate Course
All effective sales teams are headed by competent leaders who know how to get the most from their staff. If you lead a sales team, you need to understand your key responsibilities, how to motivate your team, how to troubleshoot common problems and how to streamline the sales process.
In this course, you will learn about the role of a sales manager and how you can make your team more efficient. You will discover the personal qualities you need as a manager and practical tips you can use on a daily basis to build a cohesive, successful sales department.
You Will Learn:
- The typical structure of a sales team and who you will report to as a manager
- The primary responsibilities of a sales team manager
- The seven personal characteristics of successful sales team managers
- The 11 things good sales team managers do on a day-to-day basis to improve their teams’ performance
- The importance of listening skills and empathy in overcoming problems
- How to motivate your team and improve their efficiency
Benefits of Taking This Course:
- If you are working as a sales manager, this course will help you supervise your team and drive sales
- If you are looking to further your career in sales, this course will help you decide whether a management role is right for you
- If you work as a senior sales manager responsible for several departments, this course will help you evaluate the performance of lower-level sales managers and highlight areas for change
- This course will teach you transferable communication skills that will help you engage with members of your team
Negotiating and the Concept of the Three Ps Certificate Course
Negotiating is a key sales skill that can make all the difference to closing or losing a deal. Negotiation is something of an art form, but with practice and patience, any salesperson can learn it.
This course will teach you the principles behind successful negotiation and give you practical tips that will sharpen your skills. You will learn how to use your emotional and cognitive intelligence to strike the best possible deal with a client, and learn when you should abandon attempts at further negotiation. We will also look at the “3 Ps” model and how it can further your understanding of the selling process.
You Will Learn:
- Why you need to understand the nature and purpose of negotiation, and seven basic rules you need to follow
- Five negotiation strategies that will enhance your rapport with a prospect and increase your chances of closing a deal
- Six pitfalls to avoid when negotiating with a prospect
- How the “3 Ps” model can help you navigate the sales process
Benefits of Taking This Course:
- If you work in sales, this course will help you use negotiation skills to boost your conversion rate
- If your role entails any form of negotiation or mediation between two or more parties, you will be able to make good use of the transferable skills outlined in this course
- By learning the “3 Ps” model, you will be able to enter negotiation situations knowing that you have a reliable structure to fall back on, making you a more confident communicator
- If you are interested in consumer psychology, this course will deepen your knowledge of the consumer decision-making process in response to external pressure
Sales Talk - Understanding the Jargon Certificate Course
Every industry has its own jargon, and sales is no exception. To an outsider, or those new to working in sales, these terms are often confusing. Furthermore, there are often unspoken rules – for example, rules governing when you should and should not use sales jargon – that can take a while to figure out. In this course, you will learn not only what sales jargon means, but how sales people use it and when. You will learn how jargon is used to convey sales messages in everyday situations and what happens when it is used inappropriately.
You Will Learn:
- Why everyone who works in sales, or works alongside salespeople, should familiarise themselves with sales jargon
- How sales talk works and the different types of selling approaches in common use
- The purpose of sales jargon and how it can help a salesperson emphasise a message or build rapport with a customer
- Fifteen pieces of sales jargon that you need to learn
- When you should not use sales jargon and the seven words and phrases you should never use
Benefits of Taking This Course:
- If you are embarking on a career in sales, this course will help you by outlining what the most common pieces of jargon mean
- If you work with salespeople, this course will help you understand the terms they use
- This course will teach you how to use sales jargon in a way that does not alienate or confuse customers, thereby increasing your chance of making a sale
- If you have a general interest in marketing or sales, this course will provide you with an insight into the selling process
Sales Tools and Technology Certificate Course
Modern salespeople use many different tools and types of technology to persuade a prospect to buy a product or service. These tools can streamline the sales process and help you keep track of important information. However, sales tools should be carefully selected and used with caution. Ultimately, they are no substitute for traditional sales skills such as making a pitch, understanding a customer’s needs and building rapport. This course will teach you how to choose the right tools for your circumstances and use them in a constructive way that boosts your productivity.
You Will Learn:
- The four questions you should ask yourself if you are thinking about using a new sales tool or piece of technology
- How to use social media as a sales tool
- How to use other applications and websites as sales tools
- How to ensure that you only choose tools and technology that will make your life as a salesperson easier
- Why you must take care not to become reliant on sales tools
Benefits of Taking This Course:
- If you are a salesperson, this course will help you make informed choices when deciding whether to use sales tools or a new piece of technology
- If you manage a sales team, this course will help you guide your team members when choosing tools to help them make sales
- If you are responsible for marketing in a small business, or work as a sole trader, this course will introduce you to popular tools that can help you reach out to prospects
- If you are responsible for training others in how to use technology at work, this course will provide you with a useful insight into the digital tools most often used by today’s sales people
Writing Sales Proposals Certificate Course
Strong sales proposals are a key element of the sales process.
A good proposal outlines the nature and benefits of the product or service on offer and how it can solve the prospective client’s problems. It should inspire confidence and answer a client’s questions and objections. However, writing sales proposals is not easy.
Many salespeople feel more confident presenting information verbally rather than writing out a proposal. In this course, you will learn the role of a proposal in sealing a deal, the key pieces of information you need to include and what you must avoid when putting together a winning proposal.
You Will Learn:
- Why sales proposals are important, why you must tailor a proposal to suit a client or situation and points to bear in mind when attempting to appeal to a prospective client
- How to structure your proposals so that they strike the right tone, communicate key pieces of information and persuade the client that what you are offering will meet their needs
- The common mistakes people make when writing sales proposals and how to avoid them
Benefits of Taking This Course:
- If you have to write sales proposals as part of your job, this course will help you approach the task with confidence
- If you manage or supervise a sales team, this course will provide you with a framework for teaching this important skill
- If you write strong proposals, you are much more likely to succeed in gaining business and, as a result, increase your business’ profits
ID: YDFT67YHJ
certificate
of achievement
This certificate is presented to
Your Name
For completing the
The Complete Level 2 Sales Diploma
on 21st November 2026
Selena Hurford
Selena Hurford
Course Tutor
Daniel Morgan
Daniel Morgan
Head of Academy
Anyone who has an interest in learning more about this subject matter is encouraged to take the course. There are no entry requirements to take the course.
The course is broken down into 0 individual modules. Each module takes between 20 and 90 minutes on average to study. Although you are free to spend as much or as little time as you feel necessary on each module, simply log in and out of the course at your convenience.
You can study the course any time you like. Simply log in and out of the web based course as often as you require. The course is compatible with all computers, tablet devices and smart phones so you can even study while on the move!
Once you have completed all 0 modules there is a multiple choice test. The questions will be on a range of topics found within the 0 modules. The test, like the course, is online and can be taken a time and location of your choosing.
The pass mark for the test is 70%.
If you don’t pass the test first time you will get further opportunities to take the test again after extra study. There are no limits to the number of times you can take the test. All test retakes are included within the price of the course.
You can either use your Visa, MasterCard, American Express, Solo cards or PayPal account to pay for the online course. Our site uses the latest SSL encryption to ensure your safety. All payments are handled securely by PayPal.
You can begin the course immediately after your payment has been received. You will create your login details during the checkout process. We will also send you an email confirming your login details.
We estimate that the course will take about 7.5 hours to complete in total, plus an additional 30 minutes for the end of course test.
Once you have been awarded your certificate it is valid for life. The certificate does not expire or need renewing.
The contents on these classes are awesome! I’m currently an architecture student and was a little worried because is an online course and sometimes it leaves doubts or some subjects are not well debated, but I learned so much, it also improved my landscaping knowledge, its satisfying.
I need to say: congratulations for modules organization, the website layout, and the support. Seriously, every once and a while I take online classes and I’m surprised with the New Skills Academy, I totally recommend these classes for anybody that like gardens, also for architecture students – this is essential for our area.
Hopefully I can find something else to study with New Skills Academy!
Letitia Rossett
An excellent course with up to date thinking based on good research about canine behaviours. I particularly liked the style of teaching. Suitable for all levels and had just the right touch.
I found it stimulating, encouraging and above all, not patronising. It will be very helpful to me on my road as an animal Reiki therapist working with a wide variety of breeds in a rescue centre. I am now much more aware of calming signals and subtle signals that the dog is ready to accept contact.
I would recommend it to anyone wanting to enhance their understanding and communication with dogs.
Lucy Lofting
Very excellent learning and very good work. I am really enjoying it and growth in my mind set. If you have a methodical approach to your work, and you’re interested in Law, then becoming a Legal Secretary could be the perfect career move for you.
The main role of a Legal Secretary is to provide administrative support and services for Lawyers, Solicitors and Legal Executives. It is their job to ensure that an office runs smoothly and efficiently, enabling their employers to focus on serving their clients.
It is not a necessary requirement to have a degree to become a Legal Secretary. However, it is recommended to have some qualifications specific to the industry.
Muhammad Irshad
A super user-friendly website, with very pertinent course content. Truly enjoyed the study material and the pace at which I could study was really great. I was delighted to receive my Diploma.
I had some technical problems along the way and contacted your student support team a couple of times and found them to be most helpful and the response time/turnaround was so quick.
I have also signed up to do the Events Planning Diploma and will definitely be studying further through your Academy. Once again a huge thank you – your support team are really helpful, friendly and efficient!!
Tanya Olsen
A great course to reinforce the knowledge I have gained through on-the-job experience. Now I have the confidence in my experience to apply for better jobs to utilise my newly learned skills. Being able to complete the course at my own speed and when convenient was great and suited my situation. Also being able to review the modules as I was progressing really helped it sink in thoroughly. I would strongly recommend this course to anyone who has an interest in HR, any section of the arena, either to learn, to brush up on existing knowledge or like me, to be able to prove that I know the basics of the HR function.
Jo Kesbey
This course was great! Was so interesting and enlightening to what a day in the wedding planning business will be like! It was so easy to do and easy to fit it around my work schedule. Taught me so much and has really given me an amazing feeling about starting my new career! I would highly recommend! Better than paying thousands to go back to college when you can do this in your own time at your own pace and still learn just as much, if not more! When completing this course, I felt proud and excited for my next steps so thank you so much New Skills Academy for helping me accomplish my big leap into starting a new adventure and finally doing something I love!
Shannon McGillicuddy
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Omg im so excited, over joyed and all the good stuff that comes to mind! Wonderful experience doing lessons with New Skills Academy. I look foward to doing more courses with them. I hope this will encourage others to come on board and refresh your minds or to learn something new, it's a win win situation. I want to thank New Skills Academy so much for making this as simple as possible for me.
Shari Anderson
The course was clearly set out with helpful end of week tests which built my knowledge. Being dyslexic I found the course was set out in an easy to understand way. I was able to pass the test on my first attempt. The downloaded pdf are a useful resource that you can keep forever. Looking forward to the next course
Ross Dunsten
This is a great course for any level of knowledge. Very easy to navigate, great practical tasks and explanations are very clear. You can revise any module with no problem. The test wasn’t too hard if you completed every module. It may be handy to make some notes before you start. Overall I'm very happy with my choice. Thank you New skills for my New skills :)
Julia Bobkova
Wow what an incredible insight for the start of anyone's journey in property. This course gives you so much information and there are tests and questions on each of the modules. The course is very easy to follow and well laid out. You can actually make notes on the pages of each module using the notes tab! I am very excited to say that I passed and I only spent one week on this course. I will print all the PDF information and keep it in a file with my certificate. I feel very confident for my future plans now I have completed this course.
Nichola Anderson
I took up this course initially to help me with my own dog, but found that as I worked through the material I actually started thinking that this could be something that I could use to make a second income. From start to finish I found the course engaging and interesting. I am now doing another dog related course and am experiencing the same level of enjoyment. I would recommend New Skills Academy without hesitation.
Keith Smith
Lovely course for people who want to know the basics and of sign language. It's has helped me to get more of an understanding and will greatly benefit me in my workplace. So easy to pick up and the videos were easy to understand. Would definitely recommend to anyone.
Chloe Hambly
Yet another well laid out course. This is my 3rd course so far with New Skills Academy.
More than likely will be back for another one soon. This course was enjoyable to do, and I learnt a lot and passed first try. My certificate will be up on the wall soon.
Rob Coops
I found this course incredibly useful, as it provided me with practical knowledge which I can implement in my role as a Support Worker. The videos were clear and concise, and the downloadable worksheets reinforced what I had learned as I was able to put pen to paper. Overall, a fantastic course for a great price! I am looking forward to taking on my next one.
Teleisha Harley
