Caring for Your Customers' Needs Certificate

Included as part of the unlimited membership
cpd
£100.00 BUY NOW

Caring for Your Customers' Needs Certificate Course

Customers are satisfied only when a business meets their expectations. Customers typically hope that a company will listen to their opinions and feedback, resolve their queries and provide a range of products that will meet their needs. However, providing consistent customer service and meeting customer needs is not always straightforward. In this course, you will learn the practical steps you can take that will enable you to work with your customers and build a relationship that will ensure their loyalty to your business.

You Will Learn:

  • Why prompt, personalised customer service will help your business stand out from the rest
  • Why you need to research your customers’ needs and expectations
  • The tools and techniques you can use to discover your customers’ motives and expectations
  • How to understand a client’s perspective and solicit their opinions on your products and services
  • How to encourage and reward client loyalty

Benefits of Taking This Course:

  • If you own or run a business, this course will help you differentiate yourself from your competitors by offering a unique customer experience
  • If you work in customer service, this course will help you understand what your customer needs and how to resolve their concerns
  • If you work in a marketing or sales role, this course will help you generate more business by ascertaining what your customers need and explaining how your products and services can help them
  • If you are responsible for administering focus groups, this course will help you ask useful questions that will guarantee actionable feedback from clients

 

This course includes

24/7 Student Support

End of course certification

Lifetime access to your course

Compatible with modern devices

PLUS - Access to the exclusive New Skills Academy Study Group!
ID: YDFT67YHJ
certificate

of achievement

This certificate is presented to

Your Name

NSA

For completing the

Caring for Your Customers' Needs Certificate

on 21st November 2021

Selena Hurford

Selena Hurford

Course Tutor

cpd

Daniel Morgan

Daniel Morgan

Head of Academy

Certificate Example

Anyone who has an interest in learning more about this subject matter is encouraged to take the course. There are no entry requirements to take the course.

The course is broken down into 1 individual modules. Each module takes between 20 and 90 minutes on average to study. Although you are free to spend as much or as little time as you feel necessary on each module, simply log in and out of the course at your convenience.

You can study the course any time you like. Simply log in and out of the web based course as often as you require. The course is compatible with all computers, tablet devices and smart phones so you can even study while on the move!

Once you have completed all 1 modules there is a multiple choice test. The questions will be on a range of topics found within the 1 modules. The test, like the course, is online and can be taken a time and location of your choosing.

The pass mark for the test is 70%.

If you don’t pass the test first time you will get further opportunities to take the test again after extra study. There are no limits to the number of times you can take the test. All test retakes are included within the price of the course.

Once you have completed your test you can log in to your account and download/print your certificate any time you need it. If you would prefer us to post you a certificate to a UK address, there will be an admin charge of £10 (certificates sent internationally may cost more).

You can either use your Visa, MasterCard, American Express, Solo cards or PayPal account to pay for the online course. Our site uses the latest SSL encryption to ensure your safety. All payments are handled securely by PayPal.

You can begin the course immediately after your payment has been received. You will create your login details during the checkout process. We will also send you an email confirming your login details.

We estimate that the course will take about 1 hours to complete in total, plus an additional 30 minutes for the end of course test.

Once you have been awarded your certificate it is valid for life. The certificate does not expire or need renewing.

The International Massage course is exceptional in value. The course is comprehensively laid out, each component labelled with an initial written notes, followed by details excellent videos which actually show exactly how to massage.

The course covers all types of massage such as Lomi lomi massage to hot stone massage.

I have benefited enormously from registering on this course. I would have absolutely no hesitation in recommending this course to anyone as I am aware of how much they would benefit.
I gave my friend a massage just for fun & she was amazed & told me she thinks I am the best masseuse ever. She should know as she has regular massages from professional. So what are you waiting for? Go ahead sign up for the course.
By the way no one is paying me to say this, I am saying what I believe to be true.

Abba Howson

I am about half way through my course now and it is just fantastic. Such an easy way for learning and studying from home in my circumstances is the best option for me. Very helpful when I have needed help and such a brilliant course to follow..

Kirsty Jefford

At age 44, I took a notion to start a new career, so I booked a Travel & Tourism online course with New Skills Academy.

I was actually pretty nervous when I looked at the modules as it’s been years since I studied!

I was pleasantly surprised at how well the course flowed and how uncomplicated it was. The presentation of the course was easy to read and understand.

When I got to the final test, I was nervous, but had no need to be. It was a general test of knowledge and I passed with 70%. I feel proud!

Angela Wilson

This Makeup Diploma course I wanted to have almost half of my life, from when I was a kid. I really enjoyed studying and was really happy to finish this Makeup Diploma course.

Liked videos in modules, PDF’s were easy to save. Not only that I learned new tips on how to do makeup, I also learned how to deal with marketing and advertising for my future business.

I’m sure that will not be the last course that I finished. And I will highly recommend to my friends to this online tutoring as it is great way to gain knowledge. Thank you.

Darija Holm

Just writing to congratulate your team for putting this course together. I have been Training with SEN for a year as a trainee and fallen in love with this profession and the development of children in early years. I have had some professional in house training but i really enjoyed this course thank so much i needed a way to prove the some of my gained knowledge for my self as a single mum working so hard i am in tears this morning with joy thank so much i have lot of work to with our children with revisited knowledge and insight knowledge what bank of information to come back to when i need refreshing

Thank you This course was amazing I couldn't stop reading Like a hungry child

Tracey Boyce

Very enjoyable and informative course which covered all aspects of dog grooming, managing the business side and history of dog grooming. What I liked most was being able to do the course at my own pace, revisiting modules as required to gain a complete understanding of what I was learning.

I found the video tutorials very helpful and was able to give my own dog a professional cut after watching them.

On the one occasion I forgot my password online help were very prompt in helping me . I would highly recommend this course. Good value for money.

Thank-you New Skills Academy!

Jacqueline Myers - B

Jacqueline Myers

Duration:
1 hours

Access:
Lifetime Access

Approved by:
CPD

Learning Type:


Text based modules  Images  Video learning 

Cost:
£100.00

0% Finance

Caring for Your Customers' Needs Certificate Course

Customers are satisfied only when a business meets their expectations. Customers typically hope that a company will listen to their opinions and feedback, resolve their queries and provide a range of products that will meet their needs. However, providing consistent customer service and meeting customer needs is not always straightforward. In this course, you will learn the practical steps you can take that will enable you to work with your customers and build a relationship that will ensure their loyalty to your business.

You Will Learn:

  • Why prompt, personalised customer service will help your business stand out from the rest
  • Why you need to research your customers’ needs and expectations
  • The tools and techniques you can use to discover your customers’ motives and expectations
  • How to understand a client’s perspective and solicit their opinions on your products and services
  • How to encourage and reward client loyalty

Benefits of Taking This Course:

  • If you own or run a business, this course will help you differentiate yourself from your competitors by offering a unique customer experience
  • If you work in customer service, this course will help you understand what your customer needs and how to resolve their concerns
  • If you work in a marketing or sales role, this course will help you generate more business by ascertaining what your customers need and explaining how your products and services can help them
  • If you are responsible for administering focus groups, this course will help you ask useful questions that will guarantee actionable feedback from clients

 

This course includes

24/7 Student Support

End of course certification

Lifetime access to your course

Compatible with modern devices

PLUS - Access to the exclusive New Skills Academy Study Group!
ID: YDFT67YHJ
certificate

of achievement

This certificate is presented to

Your Name

NSA

For completing the

Caring for Your Customers' Needs Certificate

on 21st November 2021

Selena Hurford

Selena Hurford

Course Tutor

cpd

Daniel Morgan

Daniel Morgan

Head of Academy

Certificate Example

Anyone who has an interest in learning more about this subject matter is encouraged to take the course. There are no entry requirements to take the course.

The course is broken down into 1 individual modules. Each module takes between 20 and 90 minutes on average to study. Although you are free to spend as much or as little time as you feel necessary on each module, simply log in and out of the course at your convenience.

You can study the course any time you like. Simply log in and out of the web based course as often as you require. The course is compatible with all computers, tablet devices and smart phones so you can even study while on the move!

Once you have completed all 1 modules there is a multiple choice test. The questions will be on a range of topics found within the 1 modules. The test, like the course, is online and can be taken a time and location of your choosing.

The pass mark for the test is 70%.

If you don’t pass the test first time you will get further opportunities to take the test again after extra study. There are no limits to the number of times you can take the test. All test retakes are included within the price of the course.

Once you have completed your test you can log in to your account and download/print your certificate any time you need it. If you would prefer us to post you a certificate to a UK address, there will be an admin charge of £10 (certificates sent internationally may cost more).

You can either use your Visa, MasterCard, American Express, Solo cards or PayPal account to pay for the online course. Our site uses the latest SSL encryption to ensure your safety. All payments are handled securely by PayPal.

You can begin the course immediately after your payment has been received. You will create your login details during the checkout process. We will also send you an email confirming your login details.

We estimate that the course will take about 1 hours to complete in total, plus an additional 30 minutes for the end of course test.

Once you have been awarded your certificate it is valid for life. The certificate does not expire or need renewing.

The International Massage course is exceptional in value. The course is comprehensively laid out, each component labelled with an initial written notes, followed by details excellent videos which actually show exactly how to massage.

The course covers all types of massage such as Lomi lomi massage to hot stone massage.

I have benefited enormously from registering on this course. I would have absolutely no hesitation in recommending this course to anyone as I am aware of how much they would benefit.
I gave my friend a massage just for fun & she was amazed & told me she thinks I am the best masseuse ever. She should know as she has regular massages from professional. So what are you waiting for? Go ahead sign up for the course.
By the way no one is paying me to say this, I am saying what I believe to be true.

Abba Howson

I am about half way through my course now and it is just fantastic. Such an easy way for learning and studying from home in my circumstances is the best option for me. Very helpful when I have needed help and such a brilliant course to follow..

Kirsty Jefford

At age 44, I took a notion to start a new career, so I booked a Travel & Tourism online course with New Skills Academy.

I was actually pretty nervous when I looked at the modules as it’s been years since I studied!

I was pleasantly surprised at how well the course flowed and how uncomplicated it was. The presentation of the course was easy to read and understand.

When I got to the final test, I was nervous, but had no need to be. It was a general test of knowledge and I passed with 70%. I feel proud!

Angela Wilson

This Makeup Diploma course I wanted to have almost half of my life, from when I was a kid. I really enjoyed studying and was really happy to finish this Makeup Diploma course.

Liked videos in modules, PDF’s were easy to save. Not only that I learned new tips on how to do makeup, I also learned how to deal with marketing and advertising for my future business.

I’m sure that will not be the last course that I finished. And I will highly recommend to my friends to this online tutoring as it is great way to gain knowledge. Thank you.

Darija Holm

Just writing to congratulate your team for putting this course together. I have been Training with SEN for a year as a trainee and fallen in love with this profession and the development of children in early years. I have had some professional in house training but i really enjoyed this course thank so much i needed a way to prove the some of my gained knowledge for my self as a single mum working so hard i am in tears this morning with joy thank so much i have lot of work to with our children with revisited knowledge and insight knowledge what bank of information to come back to when i need refreshing

Thank you This course was amazing I couldn't stop reading Like a hungry child

Tracey Boyce

Very enjoyable and informative course which covered all aspects of dog grooming, managing the business side and history of dog grooming. What I liked most was being able to do the course at my own pace, revisiting modules as required to gain a complete understanding of what I was learning.

I found the video tutorials very helpful and was able to give my own dog a professional cut after watching them.

On the one occasion I forgot my password online help were very prompt in helping me . I would highly recommend this course. Good value for money.

Thank-you New Skills Academy!

Jacqueline Myers - B

Jacqueline Myers

https://uk.trustpilot.com/review/newskillsacademy.co.uk
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