Caring for Your Customers' Needs Certificate

cpd
£100.00 BUY NOW

Caring for Your Customers' Needs Certificate Course

Customers are satisfied only when a business meets their expectations. Customers typically hope that a company will listen to their opinions and feedback, resolve their queries and provide a range of products that will meet their needs. However, providing consistent customer service and meeting customer needs is not always straightforward. In this course, you will learn the practical steps you can take that will enable you to work with your customers and build a relationship that will ensure their loyalty to your business.

You Will Learn:

  • Why prompt, personalised customer service will help your business stand out from the rest
  • Why you need to research your customers’ needs and expectations
  • The tools and techniques you can use to discover your customers’ motives and expectations
  • How to understand a client’s perspective and solicit their opinions on your products and services
  • How to encourage and reward client loyalty

Benefits of Taking This Course:

  • If you own or run a business, this course will help you differentiate yourself from your competitors by offering a unique customer experience
  • If you work in customer service, this course will help you understand what your customer needs and how to resolve their concerns
  • If you work in a marketing or sales role, this course will help you generate more business by ascertaining what your customers need and explaining how your products and services can help them
  • If you are responsible for administering focus groups, this course will help you ask useful questions that will guarantee actionable feedback from clients

 

Call

24/7 Customer Support

certificate

End of course certification

electronic

Compatible with all modern devices

forever

Lifetime access to your course

ID: YDFT67YHJ
certificate

of achievement

This certificate is presented to

Your Name

NSA

For completing the

Caring for Your Customers' Needs Certificate

on 21st November 2021

Selena Hurford

Selena Hurford

Course Tutor

cpd

Daniel Morgan

Daniel Morgan

Head of Academy

Certificate Example

Anyone who has an interest in learning more about this subject matter is encouraged to take the course. There are no entry requirements to take the course.

The course is broken down into 1 individual modules. Each module takes between 20 and 90 minutes on average to study. Although you are free to spend as much or as little time as you feel necessary on each module, simply log in and out of the course at your convenience.

You can study the course any time you like. Simply log in and out of the web based course as often as you require. The course is compatible with all computers, tablet devices and smart phones so you can even study while on the move!

Once you have completed all 1 modules there is a multiple choice test. The questions will be on a range of topics found within the 1 modules. The test, like the course, is online and can be taken a time and location of your choosing.

The pass mark for the test is 70%.

If you don’t pass the test first time you will get further opportunities to take the test again after extra study. There are no limits to the number of times you can take the test. All test retakes are included within the price of the course.

Once you have completed your test you can log in to your account and download/print your certificate any time you need it. If you would prefer us to post you a certificate to a UK address, there will be an admin charge of £10 (certificates sent internationally may cost more).

You can either use your Visa, MasterCard, American Express, Solo cards or PayPal account to pay for the online course. Our site uses the latest SSL encryption to ensure your safety. All payments are handled securely by PayPal.

You can begin the course immediately after your payment has been received. You will create your login details during the checkout process. We will also send you an email confirming your login details.

We estimate that the course will take about 1 hours to complete in total, plus an additional 30 minutes for the end of course test.

Once you have been awarded your certificate it is valid for life. The certificate does not expire or need renewing.

I was pleased to find the course I wanted at such a reasonable price. The system is really easy to use and the information given is clear and precise.

I like the fact you can print each module as I like to make hand written notes when studying. The course has provided me with a better understanding of the construction industry, even with all the reading it kept me interested throughout.

The customer service was prompt and very helpful, and I love that you can take your own time in completing the course.

I look forward to completing new courses in the future, Thank You!

Samantha Norman

Absolutely loved this course!! I am very happy with my experience in completing this online course with New Skills Academy.

It was an easy process and their website is very easy to get around. No stress over time limits. I worked through the course at my own pace, and from the comforts of my own home.

Very informative and loved the worksheet after each module which gave me a chance to really think about the work needed for the final test and gave me a chance to really understand each module.

I will definitely be putting what I have learned from the course into practice within our office.

Natalie Rogerson

The waxing course was very easy to follow and full of all the information needed. Fantastic easy step by step videos and diagrams.

Great help for setting up your own business as this course gives you all the correct information and procedures to follow.

I work from home offering a variety of other treatments, including eye lash extensions, threading and tanning now having this treatment is an added bonus… and very happy clients.

Would definitely recommend to others who are looking to follow in the same direction as me to broaden their treatments to offer for their own clients ?

Laura Turner

I was bought this Nail course as a birthday present and it has really inspired me as I have always had a passion for Nail design.

This course was well structured, clear, and easy to follow. It ran smoothly and I knew exactly how long I was expected to work on each module.

I learnt all about the business side to the salon as well as physical skills and it was easy to do the exams and get my certificate. I would thoroughly recommend this course or similar ones to other people as it was so flexible and I can now take my new skills straight into the working world.

Lauren Dean

I have found this course very interesting. Even being a bride myself, you don't actually realise how much actually goes into planning a wedding. Every little detail goes into the course. I can’t wait to start putting my work into action - becoming a Wedding Planner and being part of a couple’s day. Helping them plan their most important day of their lives. It’s been interesting learning how other cultures plan and have their weddings, and how many different themes people choose from. Even to the honeymoon. So many things go into being a wedding planner, it’s not as simple as it seems.

Kelly Ford

The course was very well structured and I have a clear idea from all subjects. All the subjects have examples and highlight very important information during the course.

It is suitable for my needs in improving my qualification and doing an online course which transmits all necessary information.

The material is very relevant to the day-to-day activities in a bank and show me how many options I have available inside the bank industry and which qualifications I need. I am very happy with it and I recommend everyone who has some curiosity to learn more about the banking sector.

Diogo Miranda

Duration:
1 hours

Access:
Lifetime Access

Approved by:
CPD

Learning Type:


Text based modules  Images  Video learning 

Cost:
£100.00

0% Finance

Caring for Your Customers' Needs Certificate Course

Customers are satisfied only when a business meets their expectations. Customers typically hope that a company will listen to their opinions and feedback, resolve their queries and provide a range of products that will meet their needs. However, providing consistent customer service and meeting customer needs is not always straightforward. In this course, you will learn the practical steps you can take that will enable you to work with your customers and build a relationship that will ensure their loyalty to your business.

You Will Learn:

  • Why prompt, personalised customer service will help your business stand out from the rest
  • Why you need to research your customers’ needs and expectations
  • The tools and techniques you can use to discover your customers’ motives and expectations
  • How to understand a client’s perspective and solicit their opinions on your products and services
  • How to encourage and reward client loyalty

Benefits of Taking This Course:

  • If you own or run a business, this course will help you differentiate yourself from your competitors by offering a unique customer experience
  • If you work in customer service, this course will help you understand what your customer needs and how to resolve their concerns
  • If you work in a marketing or sales role, this course will help you generate more business by ascertaining what your customers need and explaining how your products and services can help them
  • If you are responsible for administering focus groups, this course will help you ask useful questions that will guarantee actionable feedback from clients

 

Call

24/7 Customer Support

certificate

End of course certification

electronic

Compatible with all modern devices

forever

Lifetime access to your course

ID: YDFT67YHJ
certificate

of achievement

This certificate is presented to

Your Name

NSA

For completing the

Caring for Your Customers' Needs Certificate

on 21st November 2021

Selena Hurford

Selena Hurford

Course Tutor

cpd

Daniel Morgan

Daniel Morgan

Head of Academy

Certificate Example

Anyone who has an interest in learning more about this subject matter is encouraged to take the course. There are no entry requirements to take the course.

The course is broken down into 1 individual modules. Each module takes between 20 and 90 minutes on average to study. Although you are free to spend as much or as little time as you feel necessary on each module, simply log in and out of the course at your convenience.

You can study the course any time you like. Simply log in and out of the web based course as often as you require. The course is compatible with all computers, tablet devices and smart phones so you can even study while on the move!

Once you have completed all 1 modules there is a multiple choice test. The questions will be on a range of topics found within the 1 modules. The test, like the course, is online and can be taken a time and location of your choosing.

The pass mark for the test is 70%.

If you don’t pass the test first time you will get further opportunities to take the test again after extra study. There are no limits to the number of times you can take the test. All test retakes are included within the price of the course.

Once you have completed your test you can log in to your account and download/print your certificate any time you need it. If you would prefer us to post you a certificate to a UK address, there will be an admin charge of £10 (certificates sent internationally may cost more).

You can either use your Visa, MasterCard, American Express, Solo cards or PayPal account to pay for the online course. Our site uses the latest SSL encryption to ensure your safety. All payments are handled securely by PayPal.

You can begin the course immediately after your payment has been received. You will create your login details during the checkout process. We will also send you an email confirming your login details.

We estimate that the course will take about 1 hours to complete in total, plus an additional 30 minutes for the end of course test.

Once you have been awarded your certificate it is valid for life. The certificate does not expire or need renewing.

I was pleased to find the course I wanted at such a reasonable price. The system is really easy to use and the information given is clear and precise.

I like the fact you can print each module as I like to make hand written notes when studying. The course has provided me with a better understanding of the construction industry, even with all the reading it kept me interested throughout.

The customer service was prompt and very helpful, and I love that you can take your own time in completing the course.

I look forward to completing new courses in the future, Thank You!

Samantha Norman

Absolutely loved this course!! I am very happy with my experience in completing this online course with New Skills Academy.

It was an easy process and their website is very easy to get around. No stress over time limits. I worked through the course at my own pace, and from the comforts of my own home.

Very informative and loved the worksheet after each module which gave me a chance to really think about the work needed for the final test and gave me a chance to really understand each module.

I will definitely be putting what I have learned from the course into practice within our office.

Natalie Rogerson

The waxing course was very easy to follow and full of all the information needed. Fantastic easy step by step videos and diagrams.

Great help for setting up your own business as this course gives you all the correct information and procedures to follow.

I work from home offering a variety of other treatments, including eye lash extensions, threading and tanning now having this treatment is an added bonus… and very happy clients.

Would definitely recommend to others who are looking to follow in the same direction as me to broaden their treatments to offer for their own clients ?

Laura Turner

I was bought this Nail course as a birthday present and it has really inspired me as I have always had a passion for Nail design.

This course was well structured, clear, and easy to follow. It ran smoothly and I knew exactly how long I was expected to work on each module.

I learnt all about the business side to the salon as well as physical skills and it was easy to do the exams and get my certificate. I would thoroughly recommend this course or similar ones to other people as it was so flexible and I can now take my new skills straight into the working world.

Lauren Dean

I have found this course very interesting. Even being a bride myself, you don't actually realise how much actually goes into planning a wedding. Every little detail goes into the course. I can’t wait to start putting my work into action - becoming a Wedding Planner and being part of a couple’s day. Helping them plan their most important day of their lives. It’s been interesting learning how other cultures plan and have their weddings, and how many different themes people choose from. Even to the honeymoon. So many things go into being a wedding planner, it’s not as simple as it seems.

Kelly Ford

The course was very well structured and I have a clear idea from all subjects. All the subjects have examples and highlight very important information during the course.

It is suitable for my needs in improving my qualification and doing an online course which transmits all necessary information.

The material is very relevant to the day-to-day activities in a bank and show me how many options I have available inside the bank industry and which qualifications I need. I am very happy with it and I recommend everyone who has some curiosity to learn more about the banking sector.

Diogo Miranda

https://uk.trustpilot.com/review/newskillsacademy.co.uk
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