Caring for Your Customers' Needs Certificate
Why you should study with us
Caring for Your Customers' Needs Certificate Course
Customers are satisfied only when a business meets their expectations. Customers typically hope that a company will listen to their opinions and feedback, resolve their queries and provide a range of products that will meet their needs. However, providing consistent customer service and meeting customer needs is not always straightforward. In this course, you will learn the practical steps you can take that will enable you to work with your customers and build a relationship that will ensure their loyalty to your business.
You Will Learn:
- Why prompt, personalised customer service will help your business stand out from the rest
- Why you need to research your customers’ needs and expectations
- The tools and techniques you can use to discover your customers’ motives and expectations
- How to understand a client’s perspective and solicit their opinions on your products and services
- How to encourage and reward client loyalty
Benefits of Taking This Course:
- If you own or run a business, this course will help you differentiate yourself from your competitors by offering a unique customer experience
- If you work in customer service, this course will help you understand what your customer needs and how to resolve their concerns
- If you work in a marketing or sales role, this course will help you generate more business by ascertaining what your customers need and explaining how your products and services can help them
- If you are responsible for administering focus groups, this course will help you ask useful questions that will guarantee actionable feedback from clients
This course includes
24/7 Student Support
End of course certification
Lifetime access to your course
Compatible with modern devices
ID: YDFT67YHJ
of achievement
This certificate is presented to
Your Name
For completing the
Caring for Your Customers' Needs Certificate
on 21st November 2026
Selena Hurford
Selena Hurford
Course Tutor
Daniel Morgan
Daniel Morgan
Head of Academy
Anyone who has an interest in learning more about this subject matter is encouraged to take the course. There are no entry requirements to take the course.
The course is broken down into 1 individual modules. Each module takes between 20 and 90 minutes on average to study. Although you are free to spend as much or as little time as you feel necessary on each module, simply log in and out of the course at your convenience.
You can study the course any time you like. Simply log in and out of the web based course as often as you require. The course is compatible with all computers, tablet devices and smart phones so you can even study while on the move!
Once you have completed all 1 modules there is a multiple choice test. The questions will be on a range of topics found within the 1 modules. The test, like the course, is online and can be taken a time and location of your choosing.
The pass mark for the test is 70%.
If you don’t pass the test first time you will get further opportunities to take the test again after extra study. There are no limits to the number of times you can take the test. All test retakes are included within the price of the course.
You can either use your Visa, MasterCard, American Express, Solo cards or PayPal account to pay for the online course. Our site uses the latest SSL encryption to ensure your safety. All payments are handled securely by PayPal.
You can begin the course immediately after your payment has been received. You will create your login details during the checkout process. We will also send you an email confirming your login details.
We estimate that the course will take about 1 hours to complete in total, plus an additional 30 minutes for the end of course test.
Once you have been awarded your certificate it is valid for life. The certificate does not expire or need renewing.
This is a fantastic course! I really enjoyed it. The most useful module is about working with autistic children. There are lots of tips how to deal with autistic behaviour!
This course really helps me in my work as a support for the 4-old autistic boy in a nursery. Every day I use an imaginative role play to develop his social skills. It really works! This course also increases my knowledge about autism and other related conditions.
Thanks to all modules I could increase my English terminology about autism as well (I am Polish). I can recommend this course to all people who are interested in autism! Thank you very much for this course.
Monika Dudek
A great programme, and allowed me to interact in my own time, reflect on my learning and get to practice. I like the fact that there is an exam to verify and check learning. The platform is easy to navigate around and is engaging both left hemisphere and right hemisphere of the brain.
The parts about motivation and retention rates is interesting and will be helpful in my own personal career. It’s good to see that learning and development, including different training methods are included. The programme is great springboard for people wanting to go into human resources as a career option.
Marie Tolman
Fantastic course. It has really given me a strong foundation to pursue my journey into event planning.
The course is concise and gets straight to the point. It breaks everything down into simple points that are easy to remember.
I would recommend this course to anyone and everyone looking to pursue a career within the events industry.
Michaela Miller
I honestly cannot recommend this course highly enough for anyone thinking of pursuing a career in Wedding Planning. The course was very obviously written by industry professionals. Course content was easy to understand, yet thorough and in depth. I also love that this course covered such a diverse range of topics including weddings from different cultures and religions, not just the standard white-dress chapel wedding. I really feel as though this course has given me a bounding head start in the wedding planning industry and I can't wait to get in there and start my own business. Highly recommend - worth every penny :)
Amy Stonehouse
Clear and concise content in a great structure to allow to be able to revise and study key points without being rushed forward without fully understanding content , iv'e done lots of distant learning courses but this is by far the best !
Daniel Gordon
Having worked in schools for years and having a recently diagnosed son this course has opened my eyes to the world of Autism. The course is both informative, easy to work through and enables the learner to gain full understanding about all aspects of Autism.
Through completing this course I have gained employment supporting a child with Autism and I have been able to implement many strategies to assist both my pupil and also my own son.
I would highly recommend this course if you would like to gain a richer understanding of Autism and would like to study online and at your own pace.
Jo Price
Caring for Your Customers' Needs Certificate Course
Customers are satisfied only when a business meets their expectations. Customers typically hope that a company will listen to their opinions and feedback, resolve their queries and provide a range of products that will meet their needs. However, providing consistent customer service and meeting customer needs is not always straightforward. In this course, you will learn the practical steps you can take that will enable you to work with your customers and build a relationship that will ensure their loyalty to your business.
You Will Learn:
- Why prompt, personalised customer service will help your business stand out from the rest
- Why you need to research your customers’ needs and expectations
- The tools and techniques you can use to discover your customers’ motives and expectations
- How to understand a client’s perspective and solicit their opinions on your products and services
- How to encourage and reward client loyalty
Benefits of Taking This Course:
- If you own or run a business, this course will help you differentiate yourself from your competitors by offering a unique customer experience
- If you work in customer service, this course will help you understand what your customer needs and how to resolve their concerns
- If you work in a marketing or sales role, this course will help you generate more business by ascertaining what your customers need and explaining how your products and services can help them
- If you are responsible for administering focus groups, this course will help you ask useful questions that will guarantee actionable feedback from clients
This course includes
24/7 Student Support
End of course certification
Lifetime access to your course
Compatible with modern devices
ID: YDFT67YHJ
of achievement
This certificate is presented to
Your Name
For completing the
Caring for Your Customers' Needs Certificate
on 21st November 2026
Selena Hurford
Selena Hurford
Course Tutor
Daniel Morgan
Daniel Morgan
Head of Academy
Anyone who has an interest in learning more about this subject matter is encouraged to take the course. There are no entry requirements to take the course.
The course is broken down into 1 individual modules. Each module takes between 20 and 90 minutes on average to study. Although you are free to spend as much or as little time as you feel necessary on each module, simply log in and out of the course at your convenience.
You can study the course any time you like. Simply log in and out of the web based course as often as you require. The course is compatible with all computers, tablet devices and smart phones so you can even study while on the move!
Once you have completed all 1 modules there is a multiple choice test. The questions will be on a range of topics found within the 1 modules. The test, like the course, is online and can be taken a time and location of your choosing.
The pass mark for the test is 70%.
If you don’t pass the test first time you will get further opportunities to take the test again after extra study. There are no limits to the number of times you can take the test. All test retakes are included within the price of the course.
You can either use your Visa, MasterCard, American Express, Solo cards or PayPal account to pay for the online course. Our site uses the latest SSL encryption to ensure your safety. All payments are handled securely by PayPal.
You can begin the course immediately after your payment has been received. You will create your login details during the checkout process. We will also send you an email confirming your login details.
We estimate that the course will take about 1 hours to complete in total, plus an additional 30 minutes for the end of course test.
Once you have been awarded your certificate it is valid for life. The certificate does not expire or need renewing.
This is a fantastic course! I really enjoyed it. The most useful module is about working with autistic children. There are lots of tips how to deal with autistic behaviour!
This course really helps me in my work as a support for the 4-old autistic boy in a nursery. Every day I use an imaginative role play to develop his social skills. It really works! This course also increases my knowledge about autism and other related conditions.
Thanks to all modules I could increase my English terminology about autism as well (I am Polish). I can recommend this course to all people who are interested in autism! Thank you very much for this course.
Monika Dudek
A great programme, and allowed me to interact in my own time, reflect on my learning and get to practice. I like the fact that there is an exam to verify and check learning. The platform is easy to navigate around and is engaging both left hemisphere and right hemisphere of the brain.
The parts about motivation and retention rates is interesting and will be helpful in my own personal career. It’s good to see that learning and development, including different training methods are included. The programme is great springboard for people wanting to go into human resources as a career option.
Marie Tolman
Fantastic course. It has really given me a strong foundation to pursue my journey into event planning.
The course is concise and gets straight to the point. It breaks everything down into simple points that are easy to remember.
I would recommend this course to anyone and everyone looking to pursue a career within the events industry.
Michaela Miller
I honestly cannot recommend this course highly enough for anyone thinking of pursuing a career in Wedding Planning. The course was very obviously written by industry professionals. Course content was easy to understand, yet thorough and in depth. I also love that this course covered such a diverse range of topics including weddings from different cultures and religions, not just the standard white-dress chapel wedding. I really feel as though this course has given me a bounding head start in the wedding planning industry and I can't wait to get in there and start my own business. Highly recommend - worth every penny :)
Amy Stonehouse
Clear and concise content in a great structure to allow to be able to revise and study key points without being rushed forward without fully understanding content , iv'e done lots of distant learning courses but this is by far the best !
Daniel Gordon
Having worked in schools for years and having a recently diagnosed son this course has opened my eyes to the world of Autism. The course is both informative, easy to work through and enables the learner to gain full understanding about all aspects of Autism.
Through completing this course I have gained employment supporting a child with Autism and I have been able to implement many strategies to assist both my pupil and also my own son.
I would highly recommend this course if you would like to gain a richer understanding of Autism and would like to study online and at your own pace.
Jo Price
Why you should study with us
Learn with confidence...
RRP
$100
Get a FREE Course
Tick this box to Sign up for our newsletter, and get access to the Interview Skills and CV Writing Certificate course for free! By signing up, you agree to our Privacy Notice & Cookie Policy and to receive marketing and related emails from academy+ brands. You can unsubscribe at any time.What our students say about us...
I took up this course initially to help me with my own dog, but found that as I worked through the material I actually started thinking that this could be something that I could use to make a second income. From start to finish I found the course engaging and interesting. I am now doing another dog related course and am experiencing the same level of enjoyment. I would recommend New Skills Academy without hesitation.
Keith Smith
This course is a great way to brush up on my rusty excel skills, I recommend this course to anyone looking for something to do during lockdown, it's easy to use and talks you through each stage step by step. It has given me the confidence I need to further my career.
Georgia Darke
Excellent course, well explained and easy to understand. The course can be done at my own pace and is available on various devices. The layout of the course was excellent and the notes options is very good. The content is perfect and well structured, making it easy to understand and follow. I will definitely be taking more courses in the future.
Luis Costa
This is a great course for any level of knowledge. Very easy to navigate, great practical tasks and explanations are very clear. You can revise any module with no problem. The test wasn’t too hard if you completed every module. It may be handy to make some notes before you start. Overall I'm very happy with my choice. Thank you New skills for my New skills :)
Julia Bobkova
Yet another well laid out course. This is my 3rd course so far with New Skills Academy.
More than likely will be back for another one soon. This course was enjoyable to do, and I learnt a lot and passed first try. My certificate will be up on the wall soon.
Rob Coops
It was an eye opening course that was flexible and easy to access. I was able to complete it from the comfort of my own home whilst also having the tasks to complete which enabled me to check my knowledge. I know feel much more confident in my field of work and really enjoyed doing it.
Ellie Clarke
Fantastic course! Well-presented and challenging with frequent assessments. I feel a serious sense of accomplishment having not studied for over 30 years! Videos that accompany each module are carefully thought out and informative. Am so impressed with this course, have now signed up for 3 other courses and recommending New Skills Academy to everyone!
Marva Hudson
The course was clearly set out with helpful end of week tests which built my knowledge. Being dyslexic I found the course was set out in an easy to understand way. I was able to pass the test on my first attempt. The downloaded pdf are a useful resource that you can keep forever. Looking forward to the next course
Ross Dunsten
