Connecting with Customers Certification
Why you should study with us
Connecting with Customers
Connecting with customers is one of the most vital elements to the success of any business. You can have the greatest product or service available, but without communicating and connecting effectively with the market, it doesn't mean much.
This course provides a comprehensive insight into all the elements that define a successful relationship between a business and the existing and potential customers.
From the structures that need to be in place, to the habits and the skills that need to be entrenched into the culture of the organisation, this course will provide you with the tools you need to successfully connect with and satisfy the customers upon which your brand is built.
You Will Learn
- How to identify your target market (including defining your product and knowing your competition)
- Techniques for effectively engaging customers (including optimising your website and traditional media options)
- To use social media to effectively engage customers
- The science of creating, maintaining and optimising a customer database
- How to ensure that every customer has the best experience through mastering the art of the personal touch
Benefits Of Taking This Course
- You'll forge stronger relationships (and increase business) with your existing customers.
- You will attract new customers by learning fundamental marketing communication techniques
- Improve your social media reach and influence
- Be in control of your customer database and learn how to effectively make use of it
- Work strategically to communicate to the right market with the right message
This course includes
24/7 Student Support
End of course certification
Lifetime access to your course
Compatible with modern devices
ID: YDFT67YHJ
of achievement
This certificate is presented to
Your Name
For completing the
Connecting with Customers Certification
on 21st November 2026
Selena Hurford
Selena Hurford
Course Tutor
Daniel Morgan
Daniel Morgan
Head of Academy
Anyone who has an interest in learning more about this subject matter is encouraged to take the course. There are no entry requirements to take the course.
The course is broken down into 5 individual modules. Each module takes between 20 and 90 minutes on average to study. Although you are free to spend as much or as little time as you feel necessary on each module, simply log in and out of the course at your convenience.
You can study the course any time you like. Simply log in and out of the web based course as often as you require. The course is compatible with all computers, tablet devices and smart phones so you can even study while on the move!
Once you have completed all 5 modules there is a multiple choice test. The questions will be on a range of topics found within the 5 modules. The test, like the course, is online and can be taken a time and location of your choosing.
The pass mark for the test is 70%.
If you don’t pass the test first time you will get further opportunities to take the test again after extra study. There are no limits to the number of times you can take the test. All test retakes are included within the price of the course.
You can either use your Visa, MasterCard, American Express, Solo cards or PayPal account to pay for the online course. Our site uses the latest SSL encryption to ensure your safety. All payments are handled securely by PayPal.
You can begin the course immediately after your payment has been received. You will create your login details during the checkout process. We will also send you an email confirming your login details.
We estimate that the course will take about 3 hours to complete in total, plus an additional 30 minutes for the end of course test.
Once you have been awarded your certificate it is valid for life. The certificate does not expire or need renewing.
Having just completed the Admin & PA diploma I feel far more equipped to start a new career. From covering the basics, to recapping on things forgotten to introducing new concepts this course has something for everyone.
Shelley Tomkins
This is an absolutely brilliant course, I really enjoyed it and it consists of very detailed information. The test at the end was slightly tricky so it’s important to pay attention to all aspects of the course content. I would highly recommend this course to anyone thinking of becoming a wedding planner, with an interest in this topic or even to anyone who is getting married as there’s a lot of information which could be found useful and certain things that give you good ideas. I loved this course and I’m sad it’s over. It was definitely brilliant from start to finish and is great value for money!
Natasha Boreland
Excellent course, easy to follow, excellent tutorial videos that set examples out very simply and are easy to pause or fast forward meaning you can go through this course at totally your own speed.
The work sheets are very good as the examples from the video are all replicated clearly and you can skip back and forth between the worksheet and the video if you don’t remember something completely the first time. When you are confident with the subject, you move yourself on to the next one
I love that I can do this completely in my own time and am sure that at the end of the course I will be confident in my own ability to use Excel.
Caroline Powell
To be honest I was sceptical at first. There are many online courses to choose from but what intrigued me the most about this course is the number of modules (22 of them). This appeared to be more detailed than others. The reason I took this course is because I started a new role as a support tutor for a large training company. I already had some experience in working with learners who had special needs and learning difficulties but wanted more in-depth knowledge and tips to support my delivery. I also wanted to know more on the legal of side of SEN too. The course was offered at a large discount that did give me concerns! But I took the plunge and have been pleasantly surprised on how well it's been written and presented in manageable bite-size chunks. I was planning to study about a couple of hours a night but once I started I found it difficult to stop. It took me about 3 days to complete. The information is comprehensive but manageable. You can tell the person/persons who wrote this have a passion for supported learning and give practical strategies to support SEN and care about their sector and want to share their passion. Highly recommended study material. :-)
John Glover
This course is very comprehensive. It is packed full of very helpful information to aid the Teaching assistant to use his or her skills and knowledge to the full.
If this course is being taken by those who have no knowledge of being a TA, then in my honest opinion they would certainly know about the role when they finish.
I do like the online tests at the end. It does make you think and definitely reinforces what material has just been read. It is also an incentive when seeing a 'grade' to realise how much has been taken in thus encouraging enthusiasm to proceed to the next module.
In all I would say that this course is certainly worth doing, I'm enjoying it and what it has to offer.
Samantha Morgans
So far I am really enjoying the course. the details were sent through to me within 4 hours, even though there was up to a 48 hour wait.
This course is very well structured and has many helpful features, such as the recap option for each module, and the summary section at the end of each module.
I will definitely be recommending this course.
Melissa Newlin
Connecting with Customers
Connecting with customers is one of the most vital elements to the success of any business. You can have the greatest product or service available, but without communicating and connecting effectively with the market, it doesn't mean much.
This course provides a comprehensive insight into all the elements that define a successful relationship between a business and the existing and potential customers.
From the structures that need to be in place, to the habits and the skills that need to be entrenched into the culture of the organisation, this course will provide you with the tools you need to successfully connect with and satisfy the customers upon which your brand is built.
You Will Learn
- How to identify your target market (including defining your product and knowing your competition)
- Techniques for effectively engaging customers (including optimising your website and traditional media options)
- To use social media to effectively engage customers
- The science of creating, maintaining and optimising a customer database
- How to ensure that every customer has the best experience through mastering the art of the personal touch
Benefits Of Taking This Course
- You'll forge stronger relationships (and increase business) with your existing customers.
- You will attract new customers by learning fundamental marketing communication techniques
- Improve your social media reach and influence
- Be in control of your customer database and learn how to effectively make use of it
- Work strategically to communicate to the right market with the right message
This course includes
24/7 Student Support
End of course certification
Lifetime access to your course
Compatible with modern devices
ID: YDFT67YHJ
of achievement
This certificate is presented to
Your Name
For completing the
Connecting with Customers Certification
on 21st November 2026
Selena Hurford
Selena Hurford
Course Tutor
Daniel Morgan
Daniel Morgan
Head of Academy
Anyone who has an interest in learning more about this subject matter is encouraged to take the course. There are no entry requirements to take the course.
The course is broken down into 5 individual modules. Each module takes between 20 and 90 minutes on average to study. Although you are free to spend as much or as little time as you feel necessary on each module, simply log in and out of the course at your convenience.
You can study the course any time you like. Simply log in and out of the web based course as often as you require. The course is compatible with all computers, tablet devices and smart phones so you can even study while on the move!
Once you have completed all 5 modules there is a multiple choice test. The questions will be on a range of topics found within the 5 modules. The test, like the course, is online and can be taken a time and location of your choosing.
The pass mark for the test is 70%.
If you don’t pass the test first time you will get further opportunities to take the test again after extra study. There are no limits to the number of times you can take the test. All test retakes are included within the price of the course.
You can either use your Visa, MasterCard, American Express, Solo cards or PayPal account to pay for the online course. Our site uses the latest SSL encryption to ensure your safety. All payments are handled securely by PayPal.
You can begin the course immediately after your payment has been received. You will create your login details during the checkout process. We will also send you an email confirming your login details.
We estimate that the course will take about 3 hours to complete in total, plus an additional 30 minutes for the end of course test.
Once you have been awarded your certificate it is valid for life. The certificate does not expire or need renewing.
Having just completed the Admin & PA diploma I feel far more equipped to start a new career. From covering the basics, to recapping on things forgotten to introducing new concepts this course has something for everyone.
Shelley Tomkins
This is an absolutely brilliant course, I really enjoyed it and it consists of very detailed information. The test at the end was slightly tricky so it’s important to pay attention to all aspects of the course content. I would highly recommend this course to anyone thinking of becoming a wedding planner, with an interest in this topic or even to anyone who is getting married as there’s a lot of information which could be found useful and certain things that give you good ideas. I loved this course and I’m sad it’s over. It was definitely brilliant from start to finish and is great value for money!
Natasha Boreland
Excellent course, easy to follow, excellent tutorial videos that set examples out very simply and are easy to pause or fast forward meaning you can go through this course at totally your own speed.
The work sheets are very good as the examples from the video are all replicated clearly and you can skip back and forth between the worksheet and the video if you don’t remember something completely the first time. When you are confident with the subject, you move yourself on to the next one
I love that I can do this completely in my own time and am sure that at the end of the course I will be confident in my own ability to use Excel.
Caroline Powell
To be honest I was sceptical at first. There are many online courses to choose from but what intrigued me the most about this course is the number of modules (22 of them). This appeared to be more detailed than others. The reason I took this course is because I started a new role as a support tutor for a large training company. I already had some experience in working with learners who had special needs and learning difficulties but wanted more in-depth knowledge and tips to support my delivery. I also wanted to know more on the legal of side of SEN too. The course was offered at a large discount that did give me concerns! But I took the plunge and have been pleasantly surprised on how well it's been written and presented in manageable bite-size chunks. I was planning to study about a couple of hours a night but once I started I found it difficult to stop. It took me about 3 days to complete. The information is comprehensive but manageable. You can tell the person/persons who wrote this have a passion for supported learning and give practical strategies to support SEN and care about their sector and want to share their passion. Highly recommended study material. :-)
John Glover
This course is very comprehensive. It is packed full of very helpful information to aid the Teaching assistant to use his or her skills and knowledge to the full.
If this course is being taken by those who have no knowledge of being a TA, then in my honest opinion they would certainly know about the role when they finish.
I do like the online tests at the end. It does make you think and definitely reinforces what material has just been read. It is also an incentive when seeing a 'grade' to realise how much has been taken in thus encouraging enthusiasm to proceed to the next module.
In all I would say that this course is certainly worth doing, I'm enjoying it and what it has to offer.
Samantha Morgans
So far I am really enjoying the course. the details were sent through to me within 4 hours, even though there was up to a 48 hour wait.
This course is very well structured and has many helpful features, such as the recap option for each module, and the summary section at the end of each module.
I will definitely be recommending this course.
Melissa Newlin
Why you should study with us
Learn with confidence...
RRP
$100
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Wow what an incredible insight for the start of anyone's journey in property. This course gives you so much information and there are tests and questions on each of the modules. The course is very easy to follow and well laid out. You can actually make notes on the pages of each module using the notes tab! I am very excited to say that I passed and I only spent one week on this course. I will print all the PDF information and keep it in a file with my certificate. I feel very confident for my future plans now I have completed this course.
Nichola Anderson
I found this course incredibly useful, as it provided me with practical knowledge which I can implement in my role as a Support Worker. The videos were clear and concise, and the downloadable worksheets reinforced what I had learned as I was able to put pen to paper. Overall, a fantastic course for a great price! I am looking forward to taking on my next one.
Teleisha Harley
Very interesting and helpful course. I ve learned a lot of interesting things about make up and the tutorials were very helpful and easy to understand. I really reccomend this course for everyone who is passionate about make up and wish to develop their skills and make a career from their hobby.
Nicoleta Lucaci
Lovely course for people who want to know the basics and of sign language. It's has helped me to get more of an understanding and will greatly benefit me in my workplace. So easy to pick up and the videos were easy to understand. Would definitely recommend to anyone.
Chloe Hambly
Yet another well laid out course. This is my 3rd course so far with New Skills Academy.
More than likely will be back for another one soon. This course was enjoyable to do, and I learnt a lot and passed first try. My certificate will be up on the wall soon.
Rob Coops
The course was clearly set out with helpful end of week tests which built my knowledge. Being dyslexic I found the course was set out in an easy to understand way. I was able to pass the test on my first attempt. The downloaded pdf are a useful resource that you can keep forever. Looking forward to the next course
Ross Dunsten
I am a doctor. This course is well organized, covering all areas of CBT. The videos and practical tips are very helpful. All the modules are arranged with good explanations and examples. Also each module consists of quick test and assignment which enables you to gain knowledge. Finally I would like to thank the New Skills Academy team.
Dr. M. Arshad
It was an eye opening course that was flexible and easy to access. I was able to complete it from the comfort of my own home whilst also having the tasks to complete which enabled me to check my knowledge. I know feel much more confident in my field of work and really enjoyed doing it.
Ellie Clarke
