Dealing with Difficult People and Situations Certificate

Included as part of the unlimited membership
cpd
£40.00 BUY NOW

Dealing with Difficult People and Situations Course 

Difficult people cost businesses hundreds of billions of pounds every year. Learning how to deal with difficult people therefore, is not just a necessary business move to protect your bottom line, it presents an untapped opportunity to dramatically increase your revenue. Furthermore, it also offers powerful interpersonal skills that will help you interact with people in all areas of life. Understanding why people act in a difficult manner and how to resolve the problems they create improves morale, productivity and contributes to a professional work environment. When difficult people create conflicts, it arises from their basic human needs being unfulfilled. Learning how to communicate needs and have them met is the key to dealing with difficult people. This course will show you exactly how.

This course has been designed for employers and employees of businesses who want to face the inevitable challenges that arise between individuals with the best tools and knowledge at their disposal. The course content will teach you all the skills you need to successfully handle difficult people and situations for the best possible outcome. The knowledge and information contained in this course is accessible and clear. The contents have been informed by scientifically validated research based studies. This course contains deeply insightful information and strategies to deal with difficult people, and exercises, tests and worksheets for you to experiment with and apply what you learn at your own pace.

What you will learn

  • Understand human needs and their influence on behaviour
  • Use communication skills to reduce conflicts in the workplace
  • Recognise and minimise disruptive workplace behaviour
  • Recognise the factors that promote and hinder productivity
  • Recognise the characteristics of difficult people
  • Deal with difficult people with effective solutions
  • Identify the sources of difficult behaviour
  • Identify the most common difficult personality traits and how to deal with them
  • Focus on the solution (rather than the problem) to deal with difficult people

The skills and knowledge contained within this course are applicable to any business or organisation and will empower you to confidently deal with the most difficult of situations for the best possible outcomes.

This course includes

24/7 Student Support

End of course certification

Lifetime access to your course

Compatible with modern devices

PLUS - Access to the exclusive New Skills Academy Study Group!
  • Understand the six universal human needs and how they drive individual behaviour.
  • Learn how to incorporate Transactional Analysis communication skills in the workplace to reduce conflict and increase effectiveness.
  • Be able to recognise and minimise counterproductive workplace behaviour.
  • Grasp the importance of employee recognition, appreciation and autonomy for productivity and work quality.
  • Identify what behaviours make a person difficult and how you can identify them
  • Learn how to handle difficult people, focusing on solutions to difficult situations and people.
  • Find out the underlying causes of difficult behaviour and awkward personalities
  • Learn how to confidentially challenge people and reduce unnecessary conflict
  • Understand the psychology of difficult employees and awkward customers
  • Learn how to deal with difficult situations and difficult people in the work place
  • Uncover more about the different types of difficult employees
  • Discover the tips for managing difficult employees, bosses and colleagues
  • Develop personal skills and resilience for dealing with difficult people
  • Understand how to overcome conflict and move towards negotiation
  • Learn how to create effective relationships in life and at work
  • Discover how to extract as much information as possible by actively listening
  • Learn how to reduce your emotional reactions to others by not taking matters so personally
  • Uncover some of your own limiting behaviours and attitudes towards life and others
  • Find ways to create a more positive attitude to life and create a better experience for yourself
  • Understand how our environment and perceptions influence our physical and mental health
ID: YDFT67YHJ
certificate

of achievement

This certificate is presented to

Your Name

NSA

For completing the

Dealing with Difficult People and Situations Certificate

on 21st November 2021

Selena Hurford

Selena Hurford

Course Tutor

cpd

Daniel Morgan

Daniel Morgan

Head of Academy

Certificate Example

Anyone who has an interest in learning more about this subject matter is encouraged to take the course. There are no entry requirements to take the course.

The course is broken down into 5 individual modules. Each module takes between 20 and 90 minutes on average to study. Although you are free to spend as much or as little time as you feel necessary on each module, simply log in and out of the course at your convenience.

You can study the course any time you like. Simply log in and out of the web based course as often as you require. The course is compatible with all computers, tablet devices and smart phones so you can even study while on the move!

Once you have completed all 5 modules there is a multiple choice test. The questions will be on a range of topics found within the 5 modules. The test, like the course, is online and can be taken a time and location of your choosing.

The pass mark for the test is 70%.

If you don’t pass the test first time you will get further opportunities to take the test again after extra study. There are no limits to the number of times you can take the test. All test retakes are included within the price of the course.

Once you have completed your test you can log in to your account and download/print your certificate any time you need it. If you would prefer us to post you a certificate to a UK address, there will be an admin charge of £10 (certificates sent internationally may cost more).

You can either use your Visa, MasterCard, American Express, Solo cards or PayPal account to pay for the online course. Our site uses the latest SSL encryption to ensure your safety. All payments are handled securely by PayPal.

You can begin the course immediately after your payment has been received. You will create your login details during the checkout process. We will also send you an email confirming your login details.

We estimate that the course will take about 7 hours to complete in total, plus an additional 30 minutes for the end of course test.

Once you have been awarded your certificate it is valid for life. The certificate does not expire or need renewing.

An excellent course with good tips for managers and employees alike. It made me reflect about different situations I have experienced at work and how I could have dealt with them differently (and better) and how I would deal with similar situations in the future. I have printed out the "prompt card" and it is sitting by my desk now! Lesley Bailey

Duration:
7 hours

Access:
Lifetime Access

Approved by:
CPD

Learning Type:


Text based modules  Images 

Cost:
£40.00

0% Finance

Dealing with Difficult People and Situations Course 

Difficult people cost businesses hundreds of billions of pounds every year. Learning how to deal with difficult people therefore, is not just a necessary business move to protect your bottom line, it presents an untapped opportunity to dramatically increase your revenue. Furthermore, it also offers powerful interpersonal skills that will help you interact with people in all areas of life. Understanding why people act in a difficult manner and how to resolve the problems they create improves morale, productivity and contributes to a professional work environment. When difficult people create conflicts, it arises from their basic human needs being unfulfilled. Learning how to communicate needs and have them met is the key to dealing with difficult people. This course will show you exactly how.

This course has been designed for employers and employees of businesses who want to face the inevitable challenges that arise between individuals with the best tools and knowledge at their disposal. The course content will teach you all the skills you need to successfully handle difficult people and situations for the best possible outcome. The knowledge and information contained in this course is accessible and clear. The contents have been informed by scientifically validated research based studies. This course contains deeply insightful information and strategies to deal with difficult people, and exercises, tests and worksheets for you to experiment with and apply what you learn at your own pace.

What you will learn

  • Understand human needs and their influence on behaviour
  • Use communication skills to reduce conflicts in the workplace
  • Recognise and minimise disruptive workplace behaviour
  • Recognise the factors that promote and hinder productivity
  • Recognise the characteristics of difficult people
  • Deal with difficult people with effective solutions
  • Identify the sources of difficult behaviour
  • Identify the most common difficult personality traits and how to deal with them
  • Focus on the solution (rather than the problem) to deal with difficult people

The skills and knowledge contained within this course are applicable to any business or organisation and will empower you to confidently deal with the most difficult of situations for the best possible outcomes.

This course includes

24/7 Student Support

End of course certification

Lifetime access to your course

Compatible with modern devices

PLUS - Access to the exclusive New Skills Academy Study Group!
  • Understand the six universal human needs and how they drive individual behaviour.
  • Learn how to incorporate Transactional Analysis communication skills in the workplace to reduce conflict and increase effectiveness.
  • Be able to recognise and minimise counterproductive workplace behaviour.
  • Grasp the importance of employee recognition, appreciation and autonomy for productivity and work quality.
  • Identify what behaviours make a person difficult and how you can identify them
  • Learn how to handle difficult people, focusing on solutions to difficult situations and people.
  • Find out the underlying causes of difficult behaviour and awkward personalities
  • Learn how to confidentially challenge people and reduce unnecessary conflict
  • Understand the psychology of difficult employees and awkward customers
  • Learn how to deal with difficult situations and difficult people in the work place
  • Uncover more about the different types of difficult employees
  • Discover the tips for managing difficult employees, bosses and colleagues
  • Develop personal skills and resilience for dealing with difficult people
  • Understand how to overcome conflict and move towards negotiation
  • Learn how to create effective relationships in life and at work
  • Discover how to extract as much information as possible by actively listening
  • Learn how to reduce your emotional reactions to others by not taking matters so personally
  • Uncover some of your own limiting behaviours and attitudes towards life and others
  • Find ways to create a more positive attitude to life and create a better experience for yourself
  • Understand how our environment and perceptions influence our physical and mental health
ID: YDFT67YHJ
certificate

of achievement

This certificate is presented to

Your Name

NSA

For completing the

Dealing with Difficult People and Situations Certificate

on 21st November 2021

Selena Hurford

Selena Hurford

Course Tutor

cpd

Daniel Morgan

Daniel Morgan

Head of Academy

Certificate Example

Anyone who has an interest in learning more about this subject matter is encouraged to take the course. There are no entry requirements to take the course.

The course is broken down into 5 individual modules. Each module takes between 20 and 90 minutes on average to study. Although you are free to spend as much or as little time as you feel necessary on each module, simply log in and out of the course at your convenience.

You can study the course any time you like. Simply log in and out of the web based course as often as you require. The course is compatible with all computers, tablet devices and smart phones so you can even study while on the move!

Once you have completed all 5 modules there is a multiple choice test. The questions will be on a range of topics found within the 5 modules. The test, like the course, is online and can be taken a time and location of your choosing.

The pass mark for the test is 70%.

If you don’t pass the test first time you will get further opportunities to take the test again after extra study. There are no limits to the number of times you can take the test. All test retakes are included within the price of the course.

Once you have completed your test you can log in to your account and download/print your certificate any time you need it. If you would prefer us to post you a certificate to a UK address, there will be an admin charge of £10 (certificates sent internationally may cost more).

You can either use your Visa, MasterCard, American Express, Solo cards or PayPal account to pay for the online course. Our site uses the latest SSL encryption to ensure your safety. All payments are handled securely by PayPal.

You can begin the course immediately after your payment has been received. You will create your login details during the checkout process. We will also send you an email confirming your login details.

We estimate that the course will take about 7 hours to complete in total, plus an additional 30 minutes for the end of course test.

Once you have been awarded your certificate it is valid for life. The certificate does not expire or need renewing.

An excellent course with good tips for managers and employees alike. It made me reflect about different situations I have experienced at work and how I could have dealt with them differently (and better) and how I would deal with similar situations in the future. I have printed out the "prompt card" and it is sitting by my desk now! Lesley Bailey
https://uk.trustpilot.com/review/newskillsacademy.co.uk
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