HR Toolkit (Lightning Skills Bundle) Certificate

Anger Management Certificate Course

Anger is a normal and sometimes useful emotion, but excessive anger can have serious personal and professional consequences. Fortunately, most people can control their temper via self-help measures, professional help, or both.

In this course, you will learn how to control your anger and seek outside help in regulating your temper.

You Will Learn:

• Why it’s important to recognise your personal anger signs
• How to use breathing exercises to bring anger under control
• How to make positive lifestyle changes that will reduce your anger
• Why you may wish to reduce your alcohol consumption
• When to seek professional help

Benefits Of Taking This Course:

• If you have an established history of pathological anger, this course will help you learn how to manage your temper
• If you suspect that you are beginning to develop an anger management problem, this course will help you get your problem under control before it affects your life
• If you live or work with someone who has an anger management problem, this course may help you understand and support them
• If you are looking to work in mental health, this course will give you a useful overview of a common but destructive problem

Delivering Useful Feedback in a Corporate Setting Certificate Course

Giving feedback is required at every level of the corporate chain. Every employee, from the person who is at the lowest grade to the CEO must provide feedback to their staff or colleagues on a daily basis. Knowing how to deliver this feedback in an effective and useful way is an essential part of running, managing, supervising or even just working in a successful organisation. Knowing how to motivate yourself and others through feedback always leads to greater profits, as well as a happier and more productive workplace.

This course goes into minute detail regarding how to give feedback in an effective way, ensuring that your efforts are well received by those in your workplace. We begin by talking about the value of giving feedback to all of your staff members. We then move on to talking about how you can build a feedback-rich corporate culture, regardless of what your organisation’s history happens to be. Finally, we outline the steps that you should take, in order to deliver effective feedback.

You will Learn:

• The reasons why you should give your employees feedback
• An understanding of why both positive and negative feedback are crucial to the successful operation of an organisation
• How much value your employees get out of your honest feedback
• How to develop a feedback-rich culture in your organisation
• How to deliver feedback that is going to be well-received, regardless of who your recipients happen to be

Benefits of Taking this Course

• Learning how to deliver feedback that is going to be well-received and, subsequently, acted upon
• Understanding the three main reasons as to why feedback is crucial to an organisation
• Learning the important role that trust and safety play in an organisation
• Learning what the compliment sandwich is and how to employ it to your benefit
• Understanding why you need to be sure that the provision of feedback as the norm in your company is the only way in which you can succeed

Designing Effective Teams Course

Learning how to design effective teams is absolutely essential for anybody looking to get the most out of their team dynamics, whether you’re a current or aspiring supervisor, manager or team leader. This course provides a comprehensive guide to designing effective teams by establishing dynamic leadership and choosing the right members. From how to connect with and inspire your team, to setting guidelines and ensuring success, this course covers everything you need to know about every aspect of designing the most effective team possible.

You Will Learn

• How to ensure the most effective leadership and structures
• The science of choosing the right team members for the tasks at hand
• How to inspire, motivate and truly connect with your team
• Setting boundaries, goals and guidelines to ensure maximum team success

Benefits of Taking This Course

• You will ensure the success of your team
• You will dramatically improve the relationships within the team
• You will achieve the goals of the team as a cohesive unit
• You will improve your chances of being chosen as a team leader

Developing a Career Strategy Certificate Course

Learning how to develop a career strategy is absolutely essential to improving your overall employability, whether you’re currently working and looking to improve your position or are starting out on a new career path. This course provides a comprehensive guide to developing the right career strategy for you, including the science of self-auditing, defining your strengths and weaknesses, and finding out what motivates you. From how to gain a competitive edge to improve employability, to furthering your education and making the right connections, this course covers everything you need to know about every aspect of developing a successful career strategy.

You Will Learn

• How to audit yourself and establish your strengths and weaknesses
• How to define your motivations and use them to find the ideal strategy
• The science of gaining a competitive edge to improve career prospects
• How to improve your personal skill sets and education and find the right connections

Benefits of Taking This Course

• You will reach the career goals you’ve always dreamed of
• You will dramatically improve your employability and job prospects
• You will find the right career for your specific skills and needs
• You will improve your skill sets and connections in your chosen industry

Emergency Procedures in the Workplace Course

Emergencies can happen at any time in the workplace. Having a set of procedures, policies and a well-made emergency plan can help prevent many injuries and miscommunication.

Employers and employees who take the time to develop and practise basic emergency procedures often improve their overall safety and security at their place of employment. While you might not be able to predict every single emergency scenario, having at least the general emergency situations covered is a step in the right direction.

This course will go into detail on what a good emergency plan is, what to avoid and what makes a well-trained employee in case of an emergency.

We begin by addressing how a good emergency plan differs from bad emergency procedures and a list of common emergencies that businesses deal with.

Next, we review good emergency procedures, to include what a well-trained employee should have as far as skills are concerned and what to avoid in emergency procedure planning.

Finally, we show you some steps to take and provide you with tips to help your emergency planning process.

You Will Learn:

• About different types of emergency situations
• What should be included into your emergency plans
• What to expect of employees during an emergency
• Tips to help make emergency planning easier and concise

The Benefits of Taking This Course:

• You will be able to learn about good emergency planning
• You will be able to learn about bad emergency procedures
• You will learn about the benefits of good emergency planning
• Understanding how to make an emergency action plan and how to enforce it

Ensuring Adequate Staff Levels Certificate Course

Learning how to ensure adequate staff levels is vital knowledge for anybody from any industry looking to increase productivity and make the most out of the most important asset to any company - the staff. This course provides a comprehensive guide to ensuring adequate staff levels, through both determining the workforce requirements as well as optimising the recruitment and selection process. From how to analyse the current workload and existing staffing, to the science of optimal staff recruitment, selection and placement, this course covers everything you need to know to ensure adequate staff levels and increase productivity!

You Will Learn

• How to determine your workforce requirements by strategically analysing your current workload needs
• How to examine your current staffing situation and make the necessary changes to streamline your processes
• Tips and strategies for how to find and recruit the right candidates for positions
• How to select the right staff by understanding who to choose and how to interview them

Benefits of Taking This Course

• You will drastically improve productivity and output by placing the right amount of people in the right position
• You will dramatically improve staff morale and functionality by streamlining processes and communication
• You will save time spent on meetings and coaching by optimising your staff complement
• You will avoid the confrontation and time-wasting that comes with disciplinary processes and micro-management

How to Manage Virtual Teams Certificate Course

Thanks to the internet, many employees can now work remotely. This has presented a new challenge for managers, because managing office-based and virtual teams requires different skills.

In this course, you will learn about the main principles underlying the effective management of virtual teams. You will learn how to anticipate and overcome common pitfalls, ensuring that all team members remain productive. 

You Will Learn:

• What virtual teams are
• The challenges of managing a virtual team
• How to set expectations for good working practices
• The principles of effective communication you must observe when managing a virtual team
• How to boost team morale when working remotely

Benefits of Taking This Course:

• If you have to manage a team of remote workers, this course will help you anticipate and overcome problems you may encounter.
• If you work as part of a virtual team, this course will help you improve your working relationships.
• If you are interested in organisational psychology, this course will provide you with an overview of an emerging topic of discussion and interest in the field.
• If you are a freelancer, this course will help you fit in as a temporary measure of a virtual team.

Leading Effective One-to-One Meetings Certificate Course

Meetings are often viewed as an unfortunate reality of working life.

While they are unavoidable, they do not need to be unpleasant. When carried out correctly, any type of meeting can be a valuable tool to motivate your team. In particular, one-to-one meetings are a great way in which to ensure that all your team members feel more motivated and valued while at work. When held in conjunction with both company-wide and departmental meetings, you can be sure that your whole organisation is running well.

Learning how to hold effective one-to-one meetings can boost productivity, empower your staff and improve your bottom line.

This course goes into detail about effective one-to-one meetings, giving you the tools and information you need to lead productive meetings. We begin by talking about how to ensure that your meeting stays on topic and on track and runs smoothly.

Next, we review the most common types of one-to-one meetings that most offices see and give you tips on how to run these well.

Finally, we review a list of questions you should ask at every meeting to help you get useful information from your team.

You Will Learn:

• Why you should use an agenda for one-to-one meetings and how to go about setting one
• What to do with the agenda, once it has been set, and how to obtain feedback from staff before the meeting begins
• Which type of meeting is the most valuable to you and your team
• Information about disciplinary meetings and when they should be held
• The best questions to ask, when having a meeting, in order to get the most useful information

Benefits of Taking This Course

• Experiencing less stress and anxiety when arranging one-to-one meetings
• Learning how to generate ideas, with the goal of setting an agenda in mind
• Understanding the most common types of meetings and when to use each one
• Learning the importance of selecting only one topic per meeting
• Understanding the best ways in which to provide feedback and obtain status updates from staff

Managing Your Workload Course

Today’s work environment exerts high pressure on employees, making it difficult to work efficiently. Work can overwhelm you. You can feel stressed and pulled in all directions, losing the ability to focus. With ever-increasing schedules and more jobs in need of your attention and time, the workplace environment can be endlessly demanding. Therefore, there is a need for a solution to help entrepreneurs and employees to better handle their workloads and deliver exceptional results. Workload management is a skill that everyone should develop to cope in the modern workplace and overcome its high pressures. The solution to managing a high workload is adopting a proactive mindset instead of a reactive approach. This course has been developed to help you learn how to manage your workload effectively and efficiently.

You Will Learn:

• How workload can affect your life
• The need to learn how to manage your workload
• How to manage your workload
• The benefits of workload management

Benefits of Taking the Course:

Taking this course will help you:
• Learn the importance of managing your workload
• Learn the benefits of workload management
• Develop workload management skills
• Take control of your workload using hands-on tips
• Learn how to prioritise your workload
• Learn how to create value and become more productive through workload management
• Learn how to use the 80/20 rule
• Learn how to be more proactive in managing your workload
• Learn how to create work schedules

Prioritisation Certificate Course

Prioritisation is an essential skill, regardless of your profession or industry. In the business world, it is particularly important. Failing to complete tasks in the order in which they need to be done can be incredibly detrimental to your productivity, your bottom line and your company’s profits. Trying to acquire this skill on your own can be challenging and is often done through trial and error. For a busy entrepreneur, you do not have time for any mistakes. Thankfully, there are ways in which you can build this skill without wasting time or risking failure.

This course goes into detail about the ways in which you can improve your own prioritisation skills. We begin by talking about prioritisation in general, along with its importance and the challenges that many people face in this area. Next, we move on to discuss one method that you can use to divide up your list of tasks according to urgency and importance. We also give you a second model that you can use to help further rank your to-do list. Finally, we review two of the best strategies to use to ensure that you get your work done.

You will Learn:

• The definitions of urgency and importance in a business context
• The four categories you can use to divide up your tasks
• What it means to prioritise and why it is important
• The best model to use when you are faced with too many tasks
• Strategies for effective prioritisation

Benefits of Taking this Course

• Learning how to evaluate and reflect on your tasks
• Understanding why you need to write your tasks down instead of simply keeping a mental list of them
• Understanding the role that reach, impact, confidence and effort play in prioritisation
• Learning why scheduling your day is crucial to prioritisation as well as task management
• Being able to run a more productive workplace and feel less stress on a day to day basis

The course is broken down into 0 individual modules. Each module takes between 20 and 90 minutes on average to study. Although you are free to spend as much or as little time as you feel necessary on each module, simply log in and out of the course at your convenience.

You can study the course any time you like. Simply log in and out of the web based course as often as you require. The course is compatible with all computers, tablet devices and smart phones so you can even study while on the move!

Once you have completed all 0 modules there is a multiple choice test. The questions will be on a range of topics found within the 0 modules. The test, like the course, is online and can be taken a time and location of your choosing.

The pass mark for the test is 70%.

If you don’t pass the test first time you will get further opportunities to take the test again after extra study. There are no limits to the number of times you can take the test. All test retakes are included within the price of the course.

You can either use your Visa, MasterCard, American Express, Solo cards or PayPal account to pay for the online course. Our site uses the latest SSL encryption to ensure your safety. All payments are handled securely by PayPal.

You can begin the course immediately after your payment has been received. You will create your login details during the checkout process. We will also send you an email confirming your login details.

We estimate that the course will take about 6 hours to complete in total, plus an additional 30 minutes for the end of course test.

Once you have been awarded your certificate it is valid for life. The certificate does not expire or need renewing.