Problem Solving Certificate
Why you should study with us
Problem Solving Certificate Course
Problem solving is a skill that you need in every single area of your life. From facing unexpected issues at home to confronting workplace challenges, problem solving skills are essential. For those in the business world, not having these skills can be the difference between lucrative success and massive failure. Coming up with ways in which to identify, address and solve problems is not always easy. Thankfully, there are a few key techniques and methods that you can master, making problem solving a much less daunting task.
This course goes into detail regarding problem solving, including the important problem solving skills that you need to develop. We begin by giving you a brief introduction to problem solving, along with a discussion of the very basic steps involved. Next, we discuss the process that you can go through in order to identify why a problem is occurring, along with a step-by-step guide to implementing this strategy in your life. We also review a four-phase problem solving technique that is commonly used in workplaces across the UK. Finally, we review the five steps you need to correct an issue once you have identified it.
You will Learn:
- The basic steps involved in solving any problem
- How to determine the root cause of any issue
- How to use one of the most popular problem solving methods currently used in most industries across the country
- How to come up with a series of solutions that may address the issue
- The importance of post-implementation testing and evaluation
Benefits of Taking this Course:
- Learning how to use the five whys of root cause analysis in order to quickly identify the true issue
- Learning the four phases of the PDCA problem solving model
- Understanding the role of collaboration in problem solving attempts
- Learning why you should not rush or judge yourself during the ideas generation process
- Learning what steps to take if the first potential solution does not address or solve the problem at hand
This course includes
24/7 Student Support
End of course certification
Lifetime access to your course
Compatible with modern devices
ID: YDFT67YHJ
of achievement
This certificate is presented to
Your Name
For completing the
Problem Solving Certificate
on 21st November 2026
Selena Hurford
Selena Hurford
Course Tutor
Daniel Morgan
Daniel Morgan
Head of Academy
Anyone who has an interest in learning more about this subject matter is encouraged to take the course. There are no entry requirements to take the course.
The course is broken down into 1 individual modules. Each module takes between 20 and 90 minutes on average to study. Although you are free to spend as much or as little time as you feel necessary on each module, simply log in and out of the course at your convenience.
You can study the course any time you like. Simply log in and out of the web based course as often as you require. The course is compatible with all computers, tablet devices and smart phones so you can even study while on the move!
Once you have completed all 1 modules there is a multiple choice test. The questions will be on a range of topics found within the 1 modules. The test, like the course, is online and can be taken a time and location of your choosing.
The pass mark for the test is 70%.
If you don’t pass the test first time you will get further opportunities to take the test again after extra study. There are no limits to the number of times you can take the test. All test retakes are included within the price of the course.
You can either use your Visa, MasterCard, American Express, Solo cards or PayPal account to pay for the online course. Our site uses the latest SSL encryption to ensure your safety. All payments are handled securely by PayPal.
You can begin the course immediately after your payment has been received. You will create your login details during the checkout process. We will also send you an email confirming your login details.
We estimate that the course will take about 0.75 hours to complete in total, plus an additional 30 minutes for the end of course test.
Once you have been awarded your certificate it is valid for life. The certificate does not expire or need renewing.
It is quite an interesting course! I have learnt a lot since I have seen the precise explanation and video illustration, and I have enough time to learn so well as I did it in my own pace. I've fully understood the whole concept on each module. By the time I've finished the last module, I'm quite prepared for the exam because everything I've learnt has already been absorbed into my mind. Even once I've finished the course, I'm looking forward to learn more by reviewing the course again. Now, I can properly apply the techniques into our massage spa business.
Ma Margarita
I've been out of the educational loop for the past five years now and was a little worried about starting a new course. All I can say is I certainly had nothing to worry about! Everything was set out so clearly for me to read and it was one of the most informative courses I've ever taken. I've soaked everything in like a sponge! You can't beat knowing you've got all the information sat waiting for you whenever you need a quick recap. Thank you New Skills Academy, my future can now begin thanks to you! I can't wait to get started!
Kirsty Brookes
I was extremely worried at first that it wouldn’t be what I want in a course but the course is honestly absolutely amazing! It’s made to be really enjoyable, fun and easy to complete and best of all in your own time.
I could not recommend New Skills Academy any more! It’s now gave me something more to put on to my CV and get my career started in the area I’d love to be in for the rest of my life. Thank you so much for helping me reach my goals and achieve my dreams!
I’ve recommended to all of my friends and would also recommend to anyone looking into doing a course. Go for it you won’t regret it!
Helen Buckwell
I must honestly say that this course website is a great help for learning new information on previous courses as I did a Premiere Animal Care 1 year course.
Ever since my mum introduced me to this website and got me on the "Dog Grooming Diploma" course through New Skills , we also came across many other great courses and offers and not only did I learn new skills, techniques and information while working on my modules my previous knowledge on dog care expanded tremendously!
I would definitely recommend this website to friends and family to help them gain skills, experience and knowledge on whatever job they are hoping to get with the qualifications from their chosen course.
Parmjit Uppal
I am a hands-on learner, nothing goes in when I am bored blasted. This course was fantastic, the material for each module is provided in writing, which can be printed and read wherever you are in in your own time, all devices compatible and a short video showing how to do it using Excel.
You can re-visit each module however many times you want, even after completing the exam. The exam is totally content driven (what they teach is what they ask).
This is a great site to learn and I will be recommending it to everyone, Do a course…
Paul Byrne
The course covers all the necessary aspects of SEN education, and is produced in manageable modules for learning.
In terms of value and content, I would rate this as one of the best online diploma courses.
Ainsley Nugent
Problem Solving Certificate Course
Problem solving is a skill that you need in every single area of your life. From facing unexpected issues at home to confronting workplace challenges, problem solving skills are essential. For those in the business world, not having these skills can be the difference between lucrative success and massive failure. Coming up with ways in which to identify, address and solve problems is not always easy. Thankfully, there are a few key techniques and methods that you can master, making problem solving a much less daunting task.
This course goes into detail regarding problem solving, including the important problem solving skills that you need to develop. We begin by giving you a brief introduction to problem solving, along with a discussion of the very basic steps involved. Next, we discuss the process that you can go through in order to identify why a problem is occurring, along with a step-by-step guide to implementing this strategy in your life. We also review a four-phase problem solving technique that is commonly used in workplaces across the UK. Finally, we review the five steps you need to correct an issue once you have identified it.
You will Learn:
- The basic steps involved in solving any problem
- How to determine the root cause of any issue
- How to use one of the most popular problem solving methods currently used in most industries across the country
- How to come up with a series of solutions that may address the issue
- The importance of post-implementation testing and evaluation
Benefits of Taking this Course:
- Learning how to use the five whys of root cause analysis in order to quickly identify the true issue
- Learning the four phases of the PDCA problem solving model
- Understanding the role of collaboration in problem solving attempts
- Learning why you should not rush or judge yourself during the ideas generation process
- Learning what steps to take if the first potential solution does not address or solve the problem at hand
This course includes
24/7 Student Support
End of course certification
Lifetime access to your course
Compatible with modern devices
ID: YDFT67YHJ
of achievement
This certificate is presented to
Your Name
For completing the
Problem Solving Certificate
on 21st November 2026
Selena Hurford
Selena Hurford
Course Tutor
Daniel Morgan
Daniel Morgan
Head of Academy
Anyone who has an interest in learning more about this subject matter is encouraged to take the course. There are no entry requirements to take the course.
The course is broken down into 1 individual modules. Each module takes between 20 and 90 minutes on average to study. Although you are free to spend as much or as little time as you feel necessary on each module, simply log in and out of the course at your convenience.
You can study the course any time you like. Simply log in and out of the web based course as often as you require. The course is compatible with all computers, tablet devices and smart phones so you can even study while on the move!
Once you have completed all 1 modules there is a multiple choice test. The questions will be on a range of topics found within the 1 modules. The test, like the course, is online and can be taken a time and location of your choosing.
The pass mark for the test is 70%.
If you don’t pass the test first time you will get further opportunities to take the test again after extra study. There are no limits to the number of times you can take the test. All test retakes are included within the price of the course.
You can either use your Visa, MasterCard, American Express, Solo cards or PayPal account to pay for the online course. Our site uses the latest SSL encryption to ensure your safety. All payments are handled securely by PayPal.
You can begin the course immediately after your payment has been received. You will create your login details during the checkout process. We will also send you an email confirming your login details.
We estimate that the course will take about 0.75 hours to complete in total, plus an additional 30 minutes for the end of course test.
Once you have been awarded your certificate it is valid for life. The certificate does not expire or need renewing.
It is quite an interesting course! I have learnt a lot since I have seen the precise explanation and video illustration, and I have enough time to learn so well as I did it in my own pace. I've fully understood the whole concept on each module. By the time I've finished the last module, I'm quite prepared for the exam because everything I've learnt has already been absorbed into my mind. Even once I've finished the course, I'm looking forward to learn more by reviewing the course again. Now, I can properly apply the techniques into our massage spa business.
Ma Margarita
I've been out of the educational loop for the past five years now and was a little worried about starting a new course. All I can say is I certainly had nothing to worry about! Everything was set out so clearly for me to read and it was one of the most informative courses I've ever taken. I've soaked everything in like a sponge! You can't beat knowing you've got all the information sat waiting for you whenever you need a quick recap. Thank you New Skills Academy, my future can now begin thanks to you! I can't wait to get started!
Kirsty Brookes
I was extremely worried at first that it wouldn’t be what I want in a course but the course is honestly absolutely amazing! It’s made to be really enjoyable, fun and easy to complete and best of all in your own time.
I could not recommend New Skills Academy any more! It’s now gave me something more to put on to my CV and get my career started in the area I’d love to be in for the rest of my life. Thank you so much for helping me reach my goals and achieve my dreams!
I’ve recommended to all of my friends and would also recommend to anyone looking into doing a course. Go for it you won’t regret it!
Helen Buckwell
I must honestly say that this course website is a great help for learning new information on previous courses as I did a Premiere Animal Care 1 year course.
Ever since my mum introduced me to this website and got me on the "Dog Grooming Diploma" course through New Skills , we also came across many other great courses and offers and not only did I learn new skills, techniques and information while working on my modules my previous knowledge on dog care expanded tremendously!
I would definitely recommend this website to friends and family to help them gain skills, experience and knowledge on whatever job they are hoping to get with the qualifications from their chosen course.
Parmjit Uppal
I am a hands-on learner, nothing goes in when I am bored blasted. This course was fantastic, the material for each module is provided in writing, which can be printed and read wherever you are in in your own time, all devices compatible and a short video showing how to do it using Excel.
You can re-visit each module however many times you want, even after completing the exam. The exam is totally content driven (what they teach is what they ask).
This is a great site to learn and I will be recommending it to everyone, Do a course…
Paul Byrne
The course covers all the necessary aspects of SEN education, and is produced in manageable modules for learning.
In terms of value and content, I would rate this as one of the best online diploma courses.
Ainsley Nugent
Why you should study with us
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I found this course incredibly useful, as it provided me with practical knowledge which I can implement in my role as a Support Worker. The videos were clear and concise, and the downloadable worksheets reinforced what I had learned as I was able to put pen to paper. Overall, a fantastic course for a great price! I am looking forward to taking on my next one.
Teleisha Harley
Fantastic course! Well-presented and challenging with frequent assessments. I feel a serious sense of accomplishment having not studied for over 30 years! Videos that accompany each module are carefully thought out and informative. Am so impressed with this course, have now signed up for 3 other courses and recommending New Skills Academy to everyone!
Marva Hudson
I took up this course initially to help me with my own dog, but found that as I worked through the material I actually started thinking that this could be something that I could use to make a second income. From start to finish I found the course engaging and interesting. I am now doing another dog related course and am experiencing the same level of enjoyment. I would recommend New Skills Academy without hesitation.
Keith Smith
Excellent course, well explained and easy to understand. The course can be done at my own pace and is available on various devices. The layout of the course was excellent and the notes options is very good. The content is perfect and well structured, making it easy to understand and follow. I will definitely be taking more courses in the future.
Luis Costa
Very interesting and helpful course. I ve learned a lot of interesting things about make up and the tutorials were very helpful and easy to understand. I really reccomend this course for everyone who is passionate about make up and wish to develop their skills and make a career from their hobby.
Nicoleta Lucaci
This course is a great way to brush up on my rusty excel skills, I recommend this course to anyone looking for something to do during lockdown, it's easy to use and talks you through each stage step by step. It has given me the confidence I need to further my career.
Georgia Darke
Omg im so excited, over joyed and all the good stuff that comes to mind! Wonderful experience doing lessons with New Skills Academy. I look foward to doing more courses with them. I hope this will encourage others to come on board and refresh your minds or to learn something new, it's a win win situation. I want to thank New Skills Academy so much for making this as simple as possible for me.
Shari Anderson
The course was clearly set out with helpful end of week tests which built my knowledge. Being dyslexic I found the course was set out in an easy to understand way. I was able to pass the test on my first attempt. The downloaded pdf are a useful resource that you can keep forever. Looking forward to the next course
Ross Dunsten
