Thomas–Kilmann Conflict Mode Instrument Certificate
Why you should study with us
Thomas–Kilmann Conflict Mode Instrument Certificate Course
Conflicts are almost a certainty. While in some situations, conflicts are harmless, there are other cases where these types of situations can cause tension.
Sometimes it is easy to work through these challenging situations, but when things are hard to deal with, it can be useful to access tools that will help defuse the issue. This is where the Thomas-Kilmann Conflict Mode Instrument (TKI) comes into play. Professors of management, Ken Thomas, PhD and Ralph Kilmann PhD, created the TKI Conflict Mode Instrument to help with conflict resolution.
The TKI works with organisations and individuals to help assess how they deal with conflicts and when/where they can make changes so that effective resolutions can be made.
It can be hard to imagine that every conflict will turn out okay, but with the approach that the TKI Conflict Mode instrument takes, it is possible. Not only can this assist a person in their day-to-day life, but organisations can implement it to encourage a better workflow.
By assessing an individual and providing them with an in-depth analysis of how to react to certain conflict situations, this can not only empower an individual to make the right choice, but will also teach them how to handle future, unexpected conflict situations.
You Will Learn
- What the Thomas-Kilmann Conflict Mode Instrument (TKI) is and why it is a useful management tool
- How the TKI works and when it can be applied
- About the five conflict-handling modes that can be implemented in almost every conflict situation
- The benefits of the TKI not just for individuals, but also for members of an organisation
- How one can obtain TKI training and certification
Benefits Of Taking this Course
- You will learn about the TKI and why it has been such a success with individuals and organisations since being published in the 1970s. Additionally, individuals can learn how to implement the results of the assessment test in real-life situations.
- You will learn about the TKI and how it works to create an in-depth conflict resolution profile for an individual. This profile will essentially indicate how a person should approach each conflict.
- You will get an understanding of the five conflict-handling modes and will know what situations they should be applied.
- You will learn what the benefits of TKI training are and why the assessment can help individuals approach conflicts with more acceptance of the situation.
- You will know how to obtain TKI training and certification and other assessment tests, their benefits, and why using some of them in combination with the TKI can yield even better results.
This course includes
24/7 Student Support
End of course certification
Lifetime access to your course
ID: YDFT67YHJ
of achievement
This certificate is presented to
Your Name
For completing the
Thomas–Kilmann Conflict Mode Instrument Certificate
on 21st November 2026
Selena Hurford
Selena Hurford
Course Tutor
Daniel Morgan
Daniel Morgan
Head of Academy
Anyone who has an interest in learning more about this subject matter is encouraged to take the course. There are no entry requirements to take the course.
The course is broken down into 5 individual modules. Each module takes between 20 and 90 minutes on average to study. Although you are free to spend as much or as little time as you feel necessary on each module, simply log in and out of the course at your convenience.
You can study the course any time you like. Simply log in and out of the web based course as often as you require. The course is compatible with all computers, tablet devices and smart phones so you can even study while on the move!
Once you have completed all 5 modules there is a multiple choice test. The questions will be on a range of topics found within the 5 modules. The test, like the course, is online and can be taken a time and location of your choosing.
The pass mark for the test is 70%.
If you don’t pass the test first time you will get further opportunities to take the test again after extra study. There are no limits to the number of times you can take the test. All test retakes are included within the price of the course.
You can either use your Visa, MasterCard, American Express, Solo cards or PayPal account to pay for the online course. Our site uses the latest SSL encryption to ensure your safety. All payments are handled securely by PayPal.
You can begin the course immediately after your payment has been received. You will create your login details during the checkout process. We will also send you an email confirming your login details.
We estimate that the course will take about 3 hours to complete in total, plus an additional 30 minutes for the end of course test.
Once you have been awarded your certificate it is valid for life. The certificate does not expire or need renewing.
I rate this course very highly as this is a very in-depth informative online course that increased my knowledge in Marketing and has given me plenty of useful information to apply to my work.
It had a good framework of information followed by a worksheet so that you could test the knowledge that you’ve just learned. It provided a great deal of information broken down into easy to digest sections and was good value for money as well.
I would definitely recommend this course to others and I know that my brother has taken another course using this website also.
Hannah Pugh
Quick and easy, can learn in your own time which was great. I have an 8-week old baby and managed to complete with no pressure. Everything was broken down so well and helpful videos along the way.
Will be taking more courses with New Skills Academy, I wish I did the course years ago. I have the experience in waxing but because I gave up my college course to have my baby, I don’t have the time to go back and I was close to qualifying.
I took this course and passed without all the hassle of going back for a year. Thank you, New Skills Academy.
Sofia Legg
This online course really helps me in pursuing my career and gain knowledge about special education. It's very easy to use and very user friendly! Two thumbs up!
Christine Kim Grace De Guzman
Thank you for the amazing opportunity to be a nail technician! The course is very interesting, helpful and detailed. I have enjoyed every module and very very soon I'll have a certificate! Highly recommend!
Justina Pavliukoviciene
really enjoyed the course, nice short sections easy to take in the information.
I particularity liked the option to save the pfd and print the material, this allowed me to look back on the information, which was very helpful.
I would recommend this course to others as it gives an understanding to the events industry.
I look forward to using my diploma and put the skills i learnt into practice in a day to day career change. Thanks!
Cos Constantinides
Very enjoyable and informative course which covered all aspects of dog grooming, managing the business side and history of dog grooming. What I liked most was being able to do the course at my own pace, revisiting modules as required to gain a complete understanding of what I was learning.
I found the video tutorials very helpful and was able to give my own dog a professional cut after watching them.
On the one occasion I forgot my password online help were very prompt in helping me . I would highly recommend this course. Good value for money.
Thank-you New Skills Academy!
Jacqueline Myers - B
Jacqueline Myers
Thomas–Kilmann Conflict Mode Instrument Certificate Course
Conflicts are almost a certainty. While in some situations, conflicts are harmless, there are other cases where these types of situations can cause tension.
Sometimes it is easy to work through these challenging situations, but when things are hard to deal with, it can be useful to access tools that will help defuse the issue. This is where the Thomas-Kilmann Conflict Mode Instrument (TKI) comes into play. Professors of management, Ken Thomas, PhD and Ralph Kilmann PhD, created the TKI Conflict Mode Instrument to help with conflict resolution.
The TKI works with organisations and individuals to help assess how they deal with conflicts and when/where they can make changes so that effective resolutions can be made.
It can be hard to imagine that every conflict will turn out okay, but with the approach that the TKI Conflict Mode instrument takes, it is possible. Not only can this assist a person in their day-to-day life, but organisations can implement it to encourage a better workflow.
By assessing an individual and providing them with an in-depth analysis of how to react to certain conflict situations, this can not only empower an individual to make the right choice, but will also teach them how to handle future, unexpected conflict situations.
You Will Learn
- What the Thomas-Kilmann Conflict Mode Instrument (TKI) is and why it is a useful management tool
- How the TKI works and when it can be applied
- About the five conflict-handling modes that can be implemented in almost every conflict situation
- The benefits of the TKI not just for individuals, but also for members of an organisation
- How one can obtain TKI training and certification
Benefits Of Taking this Course
- You will learn about the TKI and why it has been such a success with individuals and organisations since being published in the 1970s. Additionally, individuals can learn how to implement the results of the assessment test in real-life situations.
- You will learn about the TKI and how it works to create an in-depth conflict resolution profile for an individual. This profile will essentially indicate how a person should approach each conflict.
- You will get an understanding of the five conflict-handling modes and will know what situations they should be applied.
- You will learn what the benefits of TKI training are and why the assessment can help individuals approach conflicts with more acceptance of the situation.
- You will know how to obtain TKI training and certification and other assessment tests, their benefits, and why using some of them in combination with the TKI can yield even better results.
This course includes
24/7 Student Support
End of course certification
Lifetime access to your course
ID: YDFT67YHJ
of achievement
This certificate is presented to
Your Name
For completing the
Thomas–Kilmann Conflict Mode Instrument Certificate
on 21st November 2026
Selena Hurford
Selena Hurford
Course Tutor
Daniel Morgan
Daniel Morgan
Head of Academy
Anyone who has an interest in learning more about this subject matter is encouraged to take the course. There are no entry requirements to take the course.
The course is broken down into 5 individual modules. Each module takes between 20 and 90 minutes on average to study. Although you are free to spend as much or as little time as you feel necessary on each module, simply log in and out of the course at your convenience.
You can study the course any time you like. Simply log in and out of the web based course as often as you require. The course is compatible with all computers, tablet devices and smart phones so you can even study while on the move!
Once you have completed all 5 modules there is a multiple choice test. The questions will be on a range of topics found within the 5 modules. The test, like the course, is online and can be taken a time and location of your choosing.
The pass mark for the test is 70%.
If you don’t pass the test first time you will get further opportunities to take the test again after extra study. There are no limits to the number of times you can take the test. All test retakes are included within the price of the course.
You can either use your Visa, MasterCard, American Express, Solo cards or PayPal account to pay for the online course. Our site uses the latest SSL encryption to ensure your safety. All payments are handled securely by PayPal.
You can begin the course immediately after your payment has been received. You will create your login details during the checkout process. We will also send you an email confirming your login details.
We estimate that the course will take about 3 hours to complete in total, plus an additional 30 minutes for the end of course test.
Once you have been awarded your certificate it is valid for life. The certificate does not expire or need renewing.
I rate this course very highly as this is a very in-depth informative online course that increased my knowledge in Marketing and has given me plenty of useful information to apply to my work.
It had a good framework of information followed by a worksheet so that you could test the knowledge that you’ve just learned. It provided a great deal of information broken down into easy to digest sections and was good value for money as well.
I would definitely recommend this course to others and I know that my brother has taken another course using this website also.
Hannah Pugh
Quick and easy, can learn in your own time which was great. I have an 8-week old baby and managed to complete with no pressure. Everything was broken down so well and helpful videos along the way.
Will be taking more courses with New Skills Academy, I wish I did the course years ago. I have the experience in waxing but because I gave up my college course to have my baby, I don’t have the time to go back and I was close to qualifying.
I took this course and passed without all the hassle of going back for a year. Thank you, New Skills Academy.
Sofia Legg
This online course really helps me in pursuing my career and gain knowledge about special education. It's very easy to use and very user friendly! Two thumbs up!
Christine Kim Grace De Guzman
Thank you for the amazing opportunity to be a nail technician! The course is very interesting, helpful and detailed. I have enjoyed every module and very very soon I'll have a certificate! Highly recommend!
Justina Pavliukoviciene
really enjoyed the course, nice short sections easy to take in the information.
I particularity liked the option to save the pfd and print the material, this allowed me to look back on the information, which was very helpful.
I would recommend this course to others as it gives an understanding to the events industry.
I look forward to using my diploma and put the skills i learnt into practice in a day to day career change. Thanks!
Cos Constantinides
Very enjoyable and informative course which covered all aspects of dog grooming, managing the business side and history of dog grooming. What I liked most was being able to do the course at my own pace, revisiting modules as required to gain a complete understanding of what I was learning.
I found the video tutorials very helpful and was able to give my own dog a professional cut after watching them.
On the one occasion I forgot my password online help were very prompt in helping me . I would highly recommend this course. Good value for money.
Thank-you New Skills Academy!
Jacqueline Myers - B
Jacqueline Myers
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I took up this course initially to help me with my own dog, but found that as I worked through the material I actually started thinking that this could be something that I could use to make a second income. From start to finish I found the course engaging and interesting. I am now doing another dog related course and am experiencing the same level of enjoyment. I would recommend New Skills Academy without hesitation.
Keith Smith
Wow what an incredible insight for the start of anyone's journey in property. This course gives you so much information and there are tests and questions on each of the modules. The course is very easy to follow and well laid out. You can actually make notes on the pages of each module using the notes tab! I am very excited to say that I passed and I only spent one week on this course. I will print all the PDF information and keep it in a file with my certificate. I feel very confident for my future plans now I have completed this course.
Nichola Anderson
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More than likely will be back for another one soon. This course was enjoyable to do, and I learnt a lot and passed first try. My certificate will be up on the wall soon.
Rob Coops
Fantastic course! Well-presented and challenging with frequent assessments. I feel a serious sense of accomplishment having not studied for over 30 years! Videos that accompany each module are carefully thought out and informative. Am so impressed with this course, have now signed up for 3 other courses and recommending New Skills Academy to everyone!
Marva Hudson
This is a great course for any level of knowledge. Very easy to navigate, great practical tasks and explanations are very clear. You can revise any module with no problem. The test wasn’t too hard if you completed every module. It may be handy to make some notes before you start. Overall I'm very happy with my choice. Thank you New skills for my New skills :)
Julia Bobkova
I found this course incredibly useful, as it provided me with practical knowledge which I can implement in my role as a Support Worker. The videos were clear and concise, and the downloadable worksheets reinforced what I had learned as I was able to put pen to paper. Overall, a fantastic course for a great price! I am looking forward to taking on my next one.
Teleisha Harley
The course was clearly set out with helpful end of week tests which built my knowledge. Being dyslexic I found the course was set out in an easy to understand way. I was able to pass the test on my first attempt. The downloaded pdf are a useful resource that you can keep forever. Looking forward to the next course
Ross Dunsten
