Thomas–Kilmann Conflict Mode Instrument Certificate
Why you should study with us
Thomas–Kilmann Conflict Mode Instrument Certificate Course
Conflicts are almost a certainty. While in some situations, conflicts are harmless, there are other cases where these types of situations can cause tension.
Sometimes it is easy to work through these challenging situations, but when things are hard to deal with, it can be useful to access tools that will help defuse the issue. This is where the Thomas-Kilmann Conflict Mode Instrument (TKI) comes into play. Professors of management, Ken Thomas, PhD and Ralph Kilmann PhD, created the TKI Conflict Mode Instrument to help with conflict resolution.
The TKI works with organisations and individuals to help assess how they deal with conflicts and when/where they can make changes so that effective resolutions can be made.
It can be hard to imagine that every conflict will turn out okay, but with the approach that the TKI Conflict Mode instrument takes, it is possible. Not only can this assist a person in their day-to-day life, but organisations can implement it to encourage a better workflow.
By assessing an individual and providing them with an in-depth analysis of how to react to certain conflict situations, this can not only empower an individual to make the right choice, but will also teach them how to handle future, unexpected conflict situations.
You Will Learn
- What the Thomas-Kilmann Conflict Mode Instrument (TKI) is and why it is a useful management tool
- How the TKI works and when it can be applied
- About the five conflict-handling modes that can be implemented in almost every conflict situation
- The benefits of the TKI not just for individuals, but also for members of an organisation
- How one can obtain TKI training and certification
Benefits Of Taking this Course
- You will learn about the TKI and why it has been such a success with individuals and organisations since being published in the 1970s. Additionally, individuals can learn how to implement the results of the assessment test in real-life situations.
- You will learn about the TKI and how it works to create an in-depth conflict resolution profile for an individual. This profile will essentially indicate how a person should approach each conflict.
- You will get an understanding of the five conflict-handling modes and will know what situations they should be applied.
- You will learn what the benefits of TKI training are and why the assessment can help individuals approach conflicts with more acceptance of the situation.
- You will know how to obtain TKI training and certification and other assessment tests, their benefits, and why using some of them in combination with the TKI can yield even better results.
This course includes
24/7 Student Support
End of course certification
Lifetime access to your course
Compatible with modern devices
ID: YDFT67YHJ
of achievement
This certificate is presented to
Your Name
For completing the
Thomas–Kilmann Conflict Mode Instrument Certificate
on 21st November 2026
Selena Hurford
Selena Hurford
Course Tutor
Daniel Morgan
Daniel Morgan
Head of Academy
Anyone who has an interest in learning more about this subject matter is encouraged to take the course. There are no entry requirements to take the course.
The course is broken down into 5 individual modules. Each module takes between 20 and 90 minutes on average to study. Although you are free to spend as much or as little time as you feel necessary on each module, simply log in and out of the course at your convenience.
You can study the course any time you like. Simply log in and out of the web based course as often as you require. The course is compatible with all computers, tablet devices and smart phones so you can even study while on the move!
Once you have completed all 5 modules there is a multiple choice test. The questions will be on a range of topics found within the 5 modules. The test, like the course, is online and can be taken a time and location of your choosing.
The pass mark for the test is 70%.
If you don’t pass the test first time you will get further opportunities to take the test again after extra study. There are no limits to the number of times you can take the test. All test retakes are included within the price of the course.
You can either use your Visa, MasterCard, American Express, Solo cards or PayPal account to pay for the online course. Our site uses the latest SSL encryption to ensure your safety. All payments are handled securely by PayPal.
You can begin the course immediately after your payment has been received. You will create your login details during the checkout process. We will also send you an email confirming your login details.
We estimate that the course will take about 3 hours to complete in total, plus an additional 30 minutes for the end of course test.
Once you have been awarded your certificate it is valid for life. The certificate does not expire or need renewing.
The course was very easy to navigate and very informative. I have gained so much information from this course - it is amazing to know I have learnt so much from this and it is even better that you can do it in your own time and no one pushing you.
Shaun Mulryne
I have just completed the Level 3 Customer Services Diploma course. This course covers all aspects of what exactly customer service is and how somebody could be an excellent costumer representative.
Although I have 10 years work experience, I should admit that I found it quite interesting. This course is comprehensive and any professional can add some useful knowledge. It offers some essential tips for all who want to succeed in the customer service role.
The modules are well organised and understandable, so anybody can easily become familiar with the terminology. I do propose to anybody to attend this course.
Georgia Sideri
I am so far really enjoying the course. Information is really well presented and tests a great recap to information covered. I also think the Notes tool is a good addition, however, the saving seems a little unstable so I have lost notes on a couple of the modules.
I figured that I needed to save prior to taking the test, but had selected a picture and as there was no close option, I clicked back and lost the notes I had taken. Apart from that, I am really enjoying the format and am finding the information easy to retain.
Amanda Rolfe
This course has changed my life. It has opened a lot of door and when I apply for jobs it adds distinction to my CV.
It is easy to take time out after work or on a Sunday and it never gets boring. Your mind is filled with new skills and more information that you would love too use in the real world.
I cannot fault this course. I am now applying for University and completing this course will show how dedicated I am to learning.
Faith Bologun
This course was great! Was so interesting and enlightening to what a day in the wedding planning business will be like! It was so easy to do and easy to fit it around my work schedule. Taught me so much and has really given me an amazing feeling about starting my new career! I would highly recommend! Better than paying thousands to go back to college when you can do this in your own time at your own pace and still learn just as much, if not more! When completing this course, I felt proud and excited for my next steps so thank you so much New Skills Academy for helping me accomplish my big leap into starting a new adventure and finally doing something I love!
Shannon McGillicuddy
I am about half way through my course now and it is just fantastic. Such an easy way for learning and studying from home in my circumstances is the best option for me. Very helpful when I have needed help and such a brilliant course to follow..
Kirsty Jefford
Thomas–Kilmann Conflict Mode Instrument Certificate Course
Conflicts are almost a certainty. While in some situations, conflicts are harmless, there are other cases where these types of situations can cause tension.
Sometimes it is easy to work through these challenging situations, but when things are hard to deal with, it can be useful to access tools that will help defuse the issue. This is where the Thomas-Kilmann Conflict Mode Instrument (TKI) comes into play. Professors of management, Ken Thomas, PhD and Ralph Kilmann PhD, created the TKI Conflict Mode Instrument to help with conflict resolution.
The TKI works with organisations and individuals to help assess how they deal with conflicts and when/where they can make changes so that effective resolutions can be made.
It can be hard to imagine that every conflict will turn out okay, but with the approach that the TKI Conflict Mode instrument takes, it is possible. Not only can this assist a person in their day-to-day life, but organisations can implement it to encourage a better workflow.
By assessing an individual and providing them with an in-depth analysis of how to react to certain conflict situations, this can not only empower an individual to make the right choice, but will also teach them how to handle future, unexpected conflict situations.
You Will Learn
- What the Thomas-Kilmann Conflict Mode Instrument (TKI) is and why it is a useful management tool
- How the TKI works and when it can be applied
- About the five conflict-handling modes that can be implemented in almost every conflict situation
- The benefits of the TKI not just for individuals, but also for members of an organisation
- How one can obtain TKI training and certification
Benefits Of Taking this Course
- You will learn about the TKI and why it has been such a success with individuals and organisations since being published in the 1970s. Additionally, individuals can learn how to implement the results of the assessment test in real-life situations.
- You will learn about the TKI and how it works to create an in-depth conflict resolution profile for an individual. This profile will essentially indicate how a person should approach each conflict.
- You will get an understanding of the five conflict-handling modes and will know what situations they should be applied.
- You will learn what the benefits of TKI training are and why the assessment can help individuals approach conflicts with more acceptance of the situation.
- You will know how to obtain TKI training and certification and other assessment tests, their benefits, and why using some of them in combination with the TKI can yield even better results.
This course includes
24/7 Student Support
End of course certification
Lifetime access to your course
Compatible with modern devices
ID: YDFT67YHJ
of achievement
This certificate is presented to
Your Name
For completing the
Thomas–Kilmann Conflict Mode Instrument Certificate
on 21st November 2026
Selena Hurford
Selena Hurford
Course Tutor
Daniel Morgan
Daniel Morgan
Head of Academy
Anyone who has an interest in learning more about this subject matter is encouraged to take the course. There are no entry requirements to take the course.
The course is broken down into 5 individual modules. Each module takes between 20 and 90 minutes on average to study. Although you are free to spend as much or as little time as you feel necessary on each module, simply log in and out of the course at your convenience.
You can study the course any time you like. Simply log in and out of the web based course as often as you require. The course is compatible with all computers, tablet devices and smart phones so you can even study while on the move!
Once you have completed all 5 modules there is a multiple choice test. The questions will be on a range of topics found within the 5 modules. The test, like the course, is online and can be taken a time and location of your choosing.
The pass mark for the test is 70%.
If you don’t pass the test first time you will get further opportunities to take the test again after extra study. There are no limits to the number of times you can take the test. All test retakes are included within the price of the course.
You can either use your Visa, MasterCard, American Express, Solo cards or PayPal account to pay for the online course. Our site uses the latest SSL encryption to ensure your safety. All payments are handled securely by PayPal.
You can begin the course immediately after your payment has been received. You will create your login details during the checkout process. We will also send you an email confirming your login details.
We estimate that the course will take about 3 hours to complete in total, plus an additional 30 minutes for the end of course test.
Once you have been awarded your certificate it is valid for life. The certificate does not expire or need renewing.
The course was very easy to navigate and very informative. I have gained so much information from this course - it is amazing to know I have learnt so much from this and it is even better that you can do it in your own time and no one pushing you.
Shaun Mulryne
I have just completed the Level 3 Customer Services Diploma course. This course covers all aspects of what exactly customer service is and how somebody could be an excellent costumer representative.
Although I have 10 years work experience, I should admit that I found it quite interesting. This course is comprehensive and any professional can add some useful knowledge. It offers some essential tips for all who want to succeed in the customer service role.
The modules are well organised and understandable, so anybody can easily become familiar with the terminology. I do propose to anybody to attend this course.
Georgia Sideri
I am so far really enjoying the course. Information is really well presented and tests a great recap to information covered. I also think the Notes tool is a good addition, however, the saving seems a little unstable so I have lost notes on a couple of the modules.
I figured that I needed to save prior to taking the test, but had selected a picture and as there was no close option, I clicked back and lost the notes I had taken. Apart from that, I am really enjoying the format and am finding the information easy to retain.
Amanda Rolfe
This course has changed my life. It has opened a lot of door and when I apply for jobs it adds distinction to my CV.
It is easy to take time out after work or on a Sunday and it never gets boring. Your mind is filled with new skills and more information that you would love too use in the real world.
I cannot fault this course. I am now applying for University and completing this course will show how dedicated I am to learning.
Faith Bologun
This course was great! Was so interesting and enlightening to what a day in the wedding planning business will be like! It was so easy to do and easy to fit it around my work schedule. Taught me so much and has really given me an amazing feeling about starting my new career! I would highly recommend! Better than paying thousands to go back to college when you can do this in your own time at your own pace and still learn just as much, if not more! When completing this course, I felt proud and excited for my next steps so thank you so much New Skills Academy for helping me accomplish my big leap into starting a new adventure and finally doing something I love!
Shannon McGillicuddy
I am about half way through my course now and it is just fantastic. Such an easy way for learning and studying from home in my circumstances is the best option for me. Very helpful when I have needed help and such a brilliant course to follow..
Kirsty Jefford
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Wow what an incredible insight for the start of anyone's journey in property. This course gives you so much information and there are tests and questions on each of the modules. The course is very easy to follow and well laid out. You can actually make notes on the pages of each module using the notes tab! I am very excited to say that I passed and I only spent one week on this course. I will print all the PDF information and keep it in a file with my certificate. I feel very confident for my future plans now I have completed this course.
Nichola Anderson
