The Complete Cleaning Course

Now you can get the BCCA or British Cleaning Certificate Award in the comfort of your own home or wherever you go. All you need is access to the internet! For a one-off fee you can obtain a recognised, certified qualification that will help you educate yourself on how to make a living in the cleaning industry. The course is separated into 22 modules that will teach you everything from working in different environments, how to use equipment and the importance of insurance policies. If you are looking to expand or change your career, use this and be one step closer to becoming a cleaner.

British Cleaning Certification Award (BCCA) Course

Whether you want to start your own successful cleaning business or you want to improve your career prospects within the company you currently work for, you will find that the British Cleaning Certificate Award can be a useful step in the right direction.

Introduction to the British Cleaning Certification Award (BCCA)

This industry-recognised certification includes twenty two information-packed modules that you can learn at your own pace in your own space. This online training takes approximately ten hours to complete with online support that you can rely on and trust. The course covers the essential things you need to know to boost your career within the British cleaning industry. It provides you with the ability to improve your earning potential.

On completion of the course, you will be required to pass a multiple-choice test, which covers all the modules you have just completed. On passing, with a pass rate of seventy percent, you will have the ability to download and print your certificate and start using it to improve your cleaning career without delay.

What You Will Learn

The twenty two modules are overflowing with valuable information that you can use in your cleaning career, this includes:

• Understand the cleaning industry from career prospects to starting your own cleaning business.
• Know the different types of cleaning jobs from domestic cleaning to commercial and industrial cleaning. Identify whether it is worthwhile to work for someone or own your own cleaning business.
• Get to grips with essential cleaning equipment. Know what equipment you will need and how to use it. Also, learn how to effectively store cleaning equipment.
• Learn about chemical safety, including the chemicals you will use on a daily basis. Know the difference between acidic, alkaline and neutral chemicals and what they are used for.
• Understand the job in detail. This includes working hours, average earnings and working conditions.
• Learn essential cleaning techniques and expected standards. This includes dusting surfaces, cleaning glass and mirrors, how to clean speciality surfaces and what standards you need to maintain.
• Know about cleaning products and protective clothing, helping you identify what you should wear to protect your clothes, speciality cleaning products and clothing branding to boost brand visibility.
• Understand the importance of effective kitchen cleaning. Learn about food safety, how to effectively clean a cooker and a refrigerator and so much more.
• Identify how to complete commercial kitchen cleaning to the highest standard.
• Know the best routine to clean a bathroom and toilet area. Learn about the best routines and why you should have colour coded cloths.
• Understand hospital cleaning from areas you may need to clean to health and safety requirements.
• Learn how office cleaning differs from residential cleaning and identify various techniques to effectively clean staff toilets.
• Know what equipment you will need for industrial cleaning, along with the difference between wet and dry industrial vacuum cleaners and how to keep safe when cleaning these environments.
• Identify with green cleaning solutions from homemade cleaning products to steam cleaning and more.
• Know the reporting procedures. Reporting procedures include regulation reporting, injury and disease reporting and get to know what an accident book is.
• Know what it takes to clean outdoor areas. You will learn about planning, preparation, safety and legal requirements.
• Learn how to deal with non-categorised waste. You will get to know the different types of waste and how to manage the transfer flow of waste to ensure cleanliness at all times.
• Get to know more about working in confined spaces and why and how to conduct a thorough risk assessment before you begin to ensure your safety.
• Learn more about running an ironing service and what this entails.
• Receive valuable information on starting your own cleaning business from what you will need, the benefits and disadvantages and more to help you decide if this is the best choice for you and how to proceed.
• Learn more about marketing your business, what insurances you will need, tax and more.

Benefits of the British Cleaning Certification Award (BCCA)

• Improve your career prospects.
• Improve your earning potential with the knowledge and skills obtained in this course.
• Show the BCCA logo on your marketing and promotional materials to provide your clients with peace of mind when using your services.
• Industry recognised certification on completion.
• Download and print your certificate as and when you need it.

Business Basics Diploma Course

Have you always dreamed of starting your own business? Do you need the skills and knowledge to start your own business and achieve success? Have you finished school and are thinking of entering the business world and want to boost your career from the start? Then this course from New Skills Academy may be what you are looking for.

Introduction to the Business Basics Diploma Course

The Business Basics Diploma course is made up of sixteen modules. These modules are brimming with valuable information that you can use straight away in your working day. Overall the sixteen modules take around ten hours to complete, each module taking you between fifteen to thirty minutes. Learn about branding, setting goals and finances, and everything you need to know to start or grow your own business.

You will gain lifetime access to the course modules, so you can refer back to them at any time. Enjoy the convenience of online learning, where you can study at your own pace using any device from anywhere, as long as you have internet access.

What you will learn

This certified course with sixteen modules is going to teach you everything you need to know when in business. The modules comprise the following:

• Starting your own business, where to begin, generating ideas and personal qualities you are going to need.
• Understanding the importance of a business plan and how to start your own.
• Researching into your business market and how to identify your target audience.
• What is branding, how to use branding and how it will affect your business moving forward.
• How to set goals and tackle issues.
• Understanding financing and options available. Identify how much money you will need to start up your business along with what you need to give in return.
• Understanding cash flow, accounts and bookkeeping. Learn how to budget, how to keep track of invoices and payments.
• Get a firm understanding of marketing and social media and how you can use these to boost your business moving forward. Learn how to market your business on a tight budget and what considerations to factor into your marketing decisions.
• How to source and manage staff. What you need to do to keep them motivated. Also learn the importance of training.
• Learn the legal issues which could affect your business moving forward.
• Get the low-down on tax and what taxes you will be accountable for. Also, get some tips and advice to make tax an easy and stress-free process within your company.
• Identify your insurance needs. Get a good understanding of business insurance and what costs you may incur if you don't have the right insurance in place at all times.
• Learn how technology can help you grow your business. Identify what technology you need, how not to overpay for essential technology and things you should be aware of at all times.
• Identify what business ethics is and how it relates to your business. You will also learn how to operate effectively and how business ethics identifies how you are perceived.
• Know why you need a website, what to include and how to market it effectively.
• Know when it's time to grow your business, know the pitfalls and how to deal with the future.

Benefits of the Course

This course is brimming with valuable information, tips and strategies you can use each and every day. The benefits of taking this course include:

• Study online
• Study at your own pace as you have the time
• Study in the convenience of your own home
• Gain the skills you need to start your own successful business
• Fast track your career
• Enjoy online support throughout your studies
• Compatible on all devices
• Enjoy lifetime access to the easy to manage modules
• Download and print your certificate on successful completion of the course and test
• Each module only takes around thirty minutes to complete
• Seventy percent pass rate secures you a certification and the knowledge you need to start and grow your own business moving forward.
• Improve your knowledge and skill

Customer Services Diploma Course

These days more companies are looking for members who have outstanding customer service skills. More clients are focusing on the service they receive and are demanding that companies around the world provide them with a better service on a daily basis.

Introduction to the Customer Services Diploma

This information packed course gives you the skills you need to provide your clients with a higher level of service, whether you are dealing with them face to face, over the phone or online.

The course comprises of eleven modules bursting with information which take around ten hours to complete.

You get to study at your own pace and where you feel most comfortable, as long as you have access to the internet.

The modules are accessible on all devices from PCs to laptops and tablets to mobile phones, giving you the convenience of studying from anywhere at any time. During your studies you will have access to guidance and support from our expert tutors.Further, this course is CPD accredited to give you complete peace of mind that you are completing an industry recognised diploma.

What You Will Learn

This course comprises of eleven information packed modules, these include:

• Get an oversight of customer service from what it is to the different types to why it is so important for you, your client and your business moving forward.
• Understand your customers, find your niche and get a firm understanding of consumer rights law in the United Kingdom.
• Make a great first impression, learn how positive attitude, dress and body language affects how you are perceived.
• Learn how to care for your customer's needs, from seeing customer service from their perspective to the importance of communication.
• Get insight into how to retain your customers. Learn how to effectively deal with complaints, provide an outstanding after sales service and what you need to do in the case that the customer is wrong.
• Learn about the importance of face to face customer service. This module will teach you the importance of a positive first impression and how body language will play a role in the service you provide and how your service is perceived.
• Get a firm understanding of telephone customer service complete with eleven tips to improve your customer service levels over the phone. This module will also provide valuable insight into telephone etiquette.
• Understand the importance of electronic customer service. The do's and don'ts and tips on providing an effective service electronically in a world where everyone relies on the internet on a daily basis.
• The course will teach you how to deal with difficult customers, how to defuse anger, how to control your own emotions and how keeping calm can solve the problem that bit faster.
• Learn to deal with escalation to improve service levels. This module covers handling abusive clients, handling physical threats and how not to cave into the clients' demands.
• Learn how to make a good impression at all times by offering the best customer service and recapping the skills you have learned to ensure you can incorporate them into your daily duties without delay.

Benefits of the Customer Services Diploma

Customer services has become essential for all employees in all industries.

It doesn't matter what industry you are working in right now, having a customer services diploma behind you can give you the knowledge and insight you need to provide your clients with a service that they expect and deserve, ensuring you help your business grow daily. Company owners are seeing the benefit of sending their teams for customer services training.

Company owners see more enquiries convert to sales, happier customers and happier team members.

The benefits of a customer services diploma are endless, but here are some you can take note of right way:

• You will learn how to exceed your customers' expectations.
• You will learn how to be courteous and helpful to each client you come in contact with.
• Your motivation levels will increase as you see your clients become more comfortable with you and the service you provide.
• Learn essential problem solving skills you can use daily.
• See your confidence soar as you get more comfortable with dealing with customers face to face, over the phone and online.

There is more to cleaning ovens than meets the eye and with the right knowledge, there is money to be made. Businesses and homes are always looking to get their ovens professionally cleaned and this could be done by you. The British Oven Cleaning Certificate Award is a recognised qualification and the course can be done completely online for a one-off fee! This worthwhile investment will teach you in 14 modules about oven cleaning techniques and the different types of ovens, how to make a living from this, legal requirements and much more. The course offers online tutoring that will support you all the way and can be completed in less than 10 hours! This could be the career change you have been looking for!

Oven Cleaning Certificate Course

Taking the oven cleaning course is an opportunity to start your own professional oven cleaning business, catering to commercial and residential customers. This is an opportunity for you to start your own successful business armed with the knowledge and skills you need to provide your clients with the best quality results and service at all times.

Introduction to the Oven Cleaning Certificate

The oven cleaning certificate is a recognised certification to help you jump start your career as a professional oven cleaner. This course comprises fourteen modules overflowing with valuable information that takes approximately ten hours to complete. You will learn essential oven cleaning techniques, the legal requirements surrounding effective oven cleaning and so much more. You will be armed with everything you need to run your own successful business moving forward.

During your online studies you will have the support of a tutor, who is on hand to guide you. You can study from anywhere using any device and study at your own pace, not set to any schedule, enabling you to work full time and study in your spare time. On completion and passing the multiple-choice test, you will receive your certification, which is industry recognised and can be downloaded and printed at your convenience.

What You Will Learn

The course will teach you the following:

• Understand what work you will do as a professional oven cleaner along with the essential equipment you will need to produce the best results.
• Learn why training in oven cleaning is a benefit and where to find the best positions where you will use your knowledge, the difference between working for yourself or for someone else and how to secure long term commercial contracts for oven cleaning.
• Know what types of oven cleaning jobs are available.
• Get a good understanding of oven cleaning equipment. Know the products and tools you will need, the purpose of each one and how to ensure you meet the strict health and safety regulations.
• Know about chemical safety and what regulations you need to adhere to. Learn what documentation you will need to support industry cleaning products, who is responsible for health and safety compliance and so much more.
• Learn about the working conditions you can expect from how long it will take to complete a job, why safety clothing is so important and various pricing structures you should take advantage of.
• Understand the various oven cleaning techniques and expected standards. Know what tools you should be using for different surfaces and what techniques to use to deep clean ovens effectively.
• Know how to clean Rayburn and AGA cookers. Know how to identify these two common cookers, what products you should use and what are the most common operating temperatures of these two appliances.
• Learn everything you need to know about commercial oven cleaning from what’s involved to dry steam cleaning to the equipment you will need.
• Get a good understanding of environmentally friendly oven cleaning - “green cleaning.” Learn about powerful natural de-greasers and the benefits of steam cleaning rather than using chemical solutions.
• Learn how to run an oven cleaning service effectively to achieve success. Learn what it entails to run a service effectively, help to boost your customer service levels and how many ovens you can expect to clean on a daily basis.
• Know how to start your own oven cleaning business from initial start-up costs to marketing and developing your online presence.
• Learn about business insurance, tax and the equipment you will need when starting your own oven cleaning business.
• Understand what is entailed when hiring staff to work for you, including your responsibilities as an employer and when you should write a health and safety policy, plus so much more.

Benefits of the Oven Cleaning Certificate

This certification can provide you with so many benefits during and after your online training, these include:

• An industry recognised certification.
• You will learn how to deliver the best service to your clients.
• You will have the knowledge you need to start your own successful oven cleaning business.
• You study online at your own pace with no set schedule.
• You can study from any device connected to the internet.
• Online support throughout your study to guide you in the right direction.

Ironing Business Course

The ironing diploma is the perfect course choice for anyone who wants to improve their career prospects or open their own ironing service business. The course teaches you everything you need to know about ironing and running your own successful business.

Introduction to the Ironing Diploma

The ironing diploma is an industry recognised certification which is broken down into eleven manageable modules, taking approximately five hours to complete.

The course teaches you how to use your new skills and how to implement the skills into your own business to achieve success. This course is offered online, which enables you to study at your own pace without any schedules or deadlines.

If you like you can take months to complete the course while working full time. An affordable one-off payment gives you access to all eleven modules, online tutoring and on successful completion and passing of the multiple choice test at the end, you can download and print your certificate.

What You Will Learn

This course is going to take you through eleven information packed modules, each one providing you with knowledge, skills and guidance to improve your career prospects or start your own ironing services business. The modules cover the following:

• A basic introduction to ironing where you will learn about the demand for this service, why you should consider opening your own business and how to get up and running in the shortest space of time.
• Learn the importance of a business plan and what to include in your plan. Also get valuable advice on the five financing options to get your business off the ground.
• Understand how working from home can be the most cost-effective solution when starting your own business, but also pitfalls you may encounter along the way.
• Get a good understanding of the types of items you will be asked to iron, what pricing structure you should put in place, along with services you may want to offer, such as drop off and collection services.
• Know about ironing equipment from the type of iron you should buy to choosing the right ironing board and so much more.
• Learn the art of ironing from ironing various clothing items to speeding up your ironing abilities to complete more items in the shortest space of time.
• Understand the importance of customer care. You will learn how to improve your service levels and how to ensure you enjoy repeat business.
• Learn all there is about advertising. You will learn how to set advertising goals, where to advertise, what your adverts should include and how to advertise your business effectively to achieve the best results.
• The course will teach you how to name your business to create a name that is memorable. You will learn how to register your business and whether registration is essential. You will also learn where you must display your name.
• Learn the ins and outs of insurance and tax from registering as self-employed and operating as a sole trader to income tax and national insurance requirements.
• You will also gain some valuable insider tips and advice from time management tips to the importance of ironing in an odour free environment.

Benefits of the Ironing Diploma

Completing this course will provide you with a host of benefits, these include:

• An easy syllabus broken down into eleven information packed modules to help you achieve success.
• Improve your career prospects by using the skills and knowledge you learn when completing this course.
• Carry an industry recognised certification which you can use to push your own business or to improve your career prospects with your existing employer.
• Learn how to run your own successful ironing services business.
• Identify what you need to promote your business effectively.
• Gain insight, information and tips to help you grow your business and achieve success on a daily basis.
• Learn how to exceed your clients' expectations to enjoy a high percentage of repeat business.

The course is broken down into 0 individual modules. Each module takes between 20 and 90 minutes on average to study. Although you are free to spend as much or as little time as you feel necessary on each module, simply log in and out of the course at your convenience.

You can study the course any time you like. Simply log in and out of the web based course as often as you require. The course is compatible with all computers, tablet devices and smart phones so you can even study while on the move!

Once you have completed all 0 modules there is a multiple choice test. The questions will be on a range of topics found within the 0 modules. The test, like the course, is online and can be taken a time and location of your choosing.

The pass mark for the test is 70%.

If you don’t pass the test first time you will get further opportunities to take the test again after extra study. There are no limits to the number of times you can take the test. All test retakes are included within the price of the course.

Once you have completed your test you can log in to your account and download/print your certificate any time you need it. If you would prefer us to post you a certificate to a UK address, there will be an admin charge of £10 (certificates sent internationally may cost more).

You can either use your Visa, MasterCard, American Express, Solo cards or PayPal account to pay for the online course. Our site uses the latest SSL encryption to ensure your safety. All payments are handled securely by PayPal.

You can begin the course immediately after your payment has been received. You will create your login details during the checkout process. We will also send you an email confirming your login details.

We estimate that the course will take about 40 hours to complete in total, plus an additional 30 minutes for the end of course test.

Once you have been awarded your certificate it is valid for life. The certificate does not expire or need renewing.