Introduction to VoIP Certificate

Introduction to VoIP Course

Learning the introduction to VoIP is absolutely essential to anybody making use of voice communication today - whether you’re a start-up business, an established company, or an individual looking to understand the present and future of voice communication.

This course offers a complete guide to understanding Voice over Internet Protocol, by providing a full definition and background as well as the protocols involved and telephone system options. From what businesses must know about compatibility and system integration, to a comprehensive analysis of the pros and cons to help you make an informed choice, this course covers everything you need to know about VoIP.

You Will Learn

  • A detailed definition and a comprehensive background of VoIP
  • The different protocols and telephone system options
  • What you need to know to become compatible and integrate VoIP systems
  • How to make an informed choice using the advantages and disadvantages of VoIP

Benefits of Taking This Course

  • You will save money by reducing your calling costs by over 30%
  • You will increase your productivity by working smarter and integrating functions
  • You will find the perfect voice communication solution for your specific needs
  • You will increase new business opportunities by remaining current and relevant

This course includes

24/7 Student Support

End of course certification

Lifetime access to your course

Compatible with modern devices

PLUS - Access to the exclusive New Skills Academy Study Group!
ID: YDFT67YHJ
certificate

of achievement

This certificate is presented to

Your Name

NSA

For completing the

Introduction to VoIP Certificate

on 21st November 2026

Selena Hurford

Selena Hurford

Course Tutor

cpd

Daniel Morgan

Daniel Morgan

Head of Academy

Certificate Example

Anyone who has an interest in learning more about this subject matter is encouraged to take the course. There are no entry requirements to take the course.

The course is broken down into 1 individual modules. Each module takes between 20 and 90 minutes on average to study. Although you are free to spend as much or as little time as you feel necessary on each module, simply log in and out of the course at your convenience.

You can study the course any time you like. Simply log in and out of the web based course as often as you require. The course is compatible with all computers, tablet devices and smart phones so you can even study while on the move!

Once you have completed all 1 modules there is a multiple choice test. The questions will be on a range of topics found within the 1 modules. The test, like the course, is online and can be taken a time and location of your choosing.

The pass mark for the test is 70%.

If you don’t pass the test first time you will get further opportunities to take the test again after extra study. There are no limits to the number of times you can take the test. All test retakes are included within the price of the course.

You can either use your Visa, MasterCard, American Express, Solo cards or PayPal account to pay for the online course. Our site uses the latest SSL encryption to ensure your safety. All payments are handled securely by PayPal.

You can begin the course immediately after your payment has been received. You will create your login details during the checkout process. We will also send you an email confirming your login details.

We estimate that the course will take about 0.75 hours to complete in total, plus an additional 30 minutes for the end of course test.

Once you have been awarded your certificate it is valid for life. The certificate does not expire or need renewing.

This course was easy to read. I could take as long as I needed and go at my own pace and I was surprised to find that this was an accredited course recognised by my employer. It does what it says on the tin.

I would recommend to anybody wanting to gain knowledge in this area, to add to your education section on your CV or even just for fun! The certificate now looks nice in my achievements folder.

I would most definitely enrol in this way of learning again when I am ready to learn another new subject.

Stacey Cowan

Very interesting topics, I feel like I have expanded my knowledge and have more of an understanding and can use the techniques I have learnt professionally. I feel more confident in my ability!

I enjoyed the videos of the makeup application and thought the flow of the course was very well structured which made it easy to follow. It had me excited to do more and complete next stages as it was in bite size chunks.

I am very happy with the programme thoroughly enjoyed it I wish it was longer so I could learn more. Thank you for the course!

Phoebe Shufflebotham

This course is really good. Easy to read and I found it really enjoyable and interesting as it was full of facts and information relating to the course.

It is nicely broken up into sections with short tests at the end and it doesn’t feel too overwhelming, feels very manageable.

I especially like that there is no time limit on completing this course, being a full time mum of two small children my life is pretty hectic so it’s great that whenever I get half an hour free I can sit and do as much or as little as I want.

Lauren Jones

I have just completed the ADHD Diploma.

I found the course extremely interesting and informative, especially for parents with children who have ADHD or people who work with children with the condition. It has changed my perspective on the condition a lot. I have therefore recommended this course to others.

The course was very well structured and easy to navigate. The wording used was simple to understand yet effective. The test was multiple choice which I liked and you are able to access your certificate straight after successful completion of the test which I thought was great.

I will definitely be purchasing another course from New Skills Academy.

Melissa Birch

Great support from tutors and IT staff! Emails are always answered quickly, even on late nights and early mornings. Good clear lay out across the website, very easy to navigate and keep track of modules completed.

Would highly recommend to anyone looking to gain more knowledge in their own time and develop in the area. I completed this course on my commute to and from work. I also received a student card with this course that was great to benefit discounts from.

I am already thinking about what other courses I can start with New Skills Academy as soon as possible!

Sarah Howden

This is a good overview with useful hints and tips covering a broad range of administrative activities and the tools to assist in effectively carrying out these activities. Even as a seasoned administrator, I was able to learn new tips and functions within the tools that I was unaware of to make my role more effective.

Marinda Benskin

Duration:
0.75 hours

Access:
Lifetime Access

Approved by:
CPD

Learning Type:


Text based modules  Images  Video learning 

Cost:
$25.00

Introduction to VoIP Course

Learning the introduction to VoIP is absolutely essential to anybody making use of voice communication today - whether you’re a start-up business, an established company, or an individual looking to understand the present and future of voice communication.

This course offers a complete guide to understanding Voice over Internet Protocol, by providing a full definition and background as well as the protocols involved and telephone system options. From what businesses must know about compatibility and system integration, to a comprehensive analysis of the pros and cons to help you make an informed choice, this course covers everything you need to know about VoIP.

You Will Learn

  • A detailed definition and a comprehensive background of VoIP
  • The different protocols and telephone system options
  • What you need to know to become compatible and integrate VoIP systems
  • How to make an informed choice using the advantages and disadvantages of VoIP

Benefits of Taking This Course

  • You will save money by reducing your calling costs by over 30%
  • You will increase your productivity by working smarter and integrating functions
  • You will find the perfect voice communication solution for your specific needs
  • You will increase new business opportunities by remaining current and relevant

This course includes

24/7 Student Support

End of course certification

Lifetime access to your course

Compatible with modern devices

PLUS - Access to the exclusive New Skills Academy Study Group!
ID: YDFT67YHJ
certificate

of achievement

This certificate is presented to

Your Name

NSA

For completing the

Introduction to VoIP Certificate

on 21st November 2026

Selena Hurford

Selena Hurford

Course Tutor

cpd

Daniel Morgan

Daniel Morgan

Head of Academy

Certificate Example

Anyone who has an interest in learning more about this subject matter is encouraged to take the course. There are no entry requirements to take the course.

The course is broken down into 1 individual modules. Each module takes between 20 and 90 minutes on average to study. Although you are free to spend as much or as little time as you feel necessary on each module, simply log in and out of the course at your convenience.

You can study the course any time you like. Simply log in and out of the web based course as often as you require. The course is compatible with all computers, tablet devices and smart phones so you can even study while on the move!

Once you have completed all 1 modules there is a multiple choice test. The questions will be on a range of topics found within the 1 modules. The test, like the course, is online and can be taken a time and location of your choosing.

The pass mark for the test is 70%.

If you don’t pass the test first time you will get further opportunities to take the test again after extra study. There are no limits to the number of times you can take the test. All test retakes are included within the price of the course.

You can either use your Visa, MasterCard, American Express, Solo cards or PayPal account to pay for the online course. Our site uses the latest SSL encryption to ensure your safety. All payments are handled securely by PayPal.

You can begin the course immediately after your payment has been received. You will create your login details during the checkout process. We will also send you an email confirming your login details.

We estimate that the course will take about 0.75 hours to complete in total, plus an additional 30 minutes for the end of course test.

Once you have been awarded your certificate it is valid for life. The certificate does not expire or need renewing.

This course was easy to read. I could take as long as I needed and go at my own pace and I was surprised to find that this was an accredited course recognised by my employer. It does what it says on the tin.

I would recommend to anybody wanting to gain knowledge in this area, to add to your education section on your CV or even just for fun! The certificate now looks nice in my achievements folder.

I would most definitely enrol in this way of learning again when I am ready to learn another new subject.

Stacey Cowan

Very interesting topics, I feel like I have expanded my knowledge and have more of an understanding and can use the techniques I have learnt professionally. I feel more confident in my ability!

I enjoyed the videos of the makeup application and thought the flow of the course was very well structured which made it easy to follow. It had me excited to do more and complete next stages as it was in bite size chunks.

I am very happy with the programme thoroughly enjoyed it I wish it was longer so I could learn more. Thank you for the course!

Phoebe Shufflebotham

This course is really good. Easy to read and I found it really enjoyable and interesting as it was full of facts and information relating to the course.

It is nicely broken up into sections with short tests at the end and it doesn’t feel too overwhelming, feels very manageable.

I especially like that there is no time limit on completing this course, being a full time mum of two small children my life is pretty hectic so it’s great that whenever I get half an hour free I can sit and do as much or as little as I want.

Lauren Jones

I have just completed the ADHD Diploma.

I found the course extremely interesting and informative, especially for parents with children who have ADHD or people who work with children with the condition. It has changed my perspective on the condition a lot. I have therefore recommended this course to others.

The course was very well structured and easy to navigate. The wording used was simple to understand yet effective. The test was multiple choice which I liked and you are able to access your certificate straight after successful completion of the test which I thought was great.

I will definitely be purchasing another course from New Skills Academy.

Melissa Birch

Great support from tutors and IT staff! Emails are always answered quickly, even on late nights and early mornings. Good clear lay out across the website, very easy to navigate and keep track of modules completed.

Would highly recommend to anyone looking to gain more knowledge in their own time and develop in the area. I completed this course on my commute to and from work. I also received a student card with this course that was great to benefit discounts from.

I am already thinking about what other courses I can start with New Skills Academy as soon as possible!

Sarah Howden

This is a good overview with useful hints and tips covering a broad range of administrative activities and the tools to assist in effectively carrying out these activities. Even as a seasoned administrator, I was able to learn new tips and functions within the tools that I was unaware of to make my role more effective.

Marinda Benskin

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