Key Career Skills Bundle Certification

Admin & PA Certification

Whether you are just entering the workforce or you have been working as an administrative assistant and want to push your career to the next level, our PA Certification can provide you with the insight, skills and knowledge you need to succeed in this busy career. Become a top-class administrative assistant or personal assistant by taking this online course, made up of twenty one modules and only taking fifteen hours to complete.

Introduction to the Admin & PA Certification Course

This information-packed course is designed for anyone who wants to push their career forward and improve their productivity as an administrative assistant or PA. The course covers an extensive range of topics spanning over twenty one levels. During this top-quality course, you will learn the importance of schedule management, you will learn effective time management skills and why customer care is such an important aspect of your job description.

In addition to this, you can learn the basics of petty cash handling, how to use the software you need to complete your tasks effectively, and so much more. The good news is that there are no entry requirements to complete this course. You don't need any particular educational or work experience, just a desire to learn, improve your knowledge and skills and succeed in your chosen career moving forward.

Once you choose the Admin & PA Certification and your payment is received, you will be able to start learning straight away. Everyone studies at different paces, which is why this course is such a good opportunity, enabling you to work full time and study in your private time.

On completion, you will need to complete a multiple choice test and on passing, you have the ability to download and print your certificate which is recognized by industry leaders.

What You Will Learn

The Admin & PA Certification comprises twenty one information-packed modules for you to learn and gain knowledge from. In total the modules should take around fifteen hours to complete, bearing in mind that everyone studies at different paces and some people will have more time to study than others. The essential modules in this course include:

• Introduction to the PA Course – This module teaches you about the role and the responsibilities that will be expected from you as an administrative assistant or personal assistant.
• Schedule management – In this module, you will learn how to effectively schedule appointments while managing dates and times. You will learn how to become creative when designing a user-friendly system.
• Business Letter Writing – This module of the Admin & PA Certification will provide you with the tools you need to write a good business letter. You will learn how to structure the letter, along with the importance of editing.
• Composing Faxes, Memorandums and Emails – This module will teach you how to compose and send faxes, how to write memorandums and how to compose and send emails.
• Telephone Skills as a PA – You will learn how to make phone calls and speak in a professional tone in this module. You will also be given tips on how to communicate over the phone, along with mistakes that you need to avoid.
• Hotel and Travel Arrangements – During this module you will learn to identify what to look for when booking a hotel for business travel, along with things you should avoid.
• Filing Systems – You will learn how to set up a good filing system, and how to categorize, sub-categorize and manage your filing system effectively.
• Time Management Skills – This module is essential to your productivity as a PA and will teach you how to manage your time effectively and what you need to avoid when trying to complete tasks.
• Invoicing/Petty Cash – The invoicing/petty cash module will teach you how to create and send invoices and how to handle petty cash effectively.
• Customer Care – As a PA, it is essential that you understand how important customer care is to a business. You will be dealing with customers daily and you need to know what you should be avoiding and how to represent your company in a professional manner at all times.
• Customer Complaints Management – Dealing with customer complaints can be a daunting task, but this module will teach you how to handle customer complaints effectively.
• Work Planning – How to work to a schedule to achieve the best results.
• Document Presentation and Proofreading – How to present documents in a professional manner.
• Confidence Building – How to build your confidence in the working environment.
• Typing and audio skills – Improving your typing skills.
• Organize Effective Meetings – Understanding the importance of meetings and what they achieve.
• Microsoft Outlook, PowerPoint, Excel and Word – Learn the basic computer software you need to know to perform at your best on a daily basis.
• Customer communication and Reception skills – Learn the importance of effective communication and reception skills.

Benefits of the Admin & PA Certification

The Admin & PA Certification will provide you with a host of skills and knowledge you will be able to use on a daily basis. There are a number of benefits to completing the Admin & PA Certification:

• There are no entry requirements; you don't need any particular educational or work experience level to apply for this learning certification.
• You can fast-track your career by having the certification, knowledge and skills you need to progress in your career.
• You will learn how to be an effective administrative assistant or PA.
• You will learn how to boost your productivity with time management solutions.
• You get to study at your own pace.
• You can access the learning modules from anywhere at any time.
• Print your certificate which is recognized by industry leaders.

Handling Difficult People and Situations

Difficult people cost businesses hundreds of billions of pounds every year. Learning how to deal with difficult people therefore, is not just a necessary business move to protect your bottom line, it presents an untapped opportunity to dramatically increase your revenue.

Furthermore, it also offers powerful interpersonal skills that will help you interact with people in all areas of life.

Understanding why people act in a difficult manner and how to resolve the problems they create improves morale, productivity and contributes to a professional work environment. When difficult people create conflicts, it arises from their basic human needs being unfulfilled.

Learning how to communicate needs and have them met is the key to dealing with difficult people. This course will show you exactly how.

This course has been designed for employers and employees of businesses who want to face the inevitable challenges that arise between individuals with the best tools and knowledge at their disposal. The course content will teach you all the skills you need to successfully handle difficult people and situations for the best possible outcome.

The knowledge and information contained in this course is accessible and clear. The contents have been informed by scientifically validated research based studies.

This course contains deeply insightful information and strategies to deal with difficult people, and exercises, tests and worksheets for you to experiment with and apply what you learn at your own pace.

What you will learn

• Understand human needs and their influence on behaviour
• Use communication skills to reduce conflicts in the workplace
• Recognise and minimise disruptive workplace behaviour
• Recognise the factors that promote and hinder productivity
• Recognise the characteristics of difficult people
• Deal with difficult people with effective solutions
• Identify the sources of difficult behaviour
• Identify the most common difficult personality traits and how to deal with them
• Focus on the solution (rather than the problem) to deal with difficult people

The skills and knowledge contained within this course are applicable to any business or organisation and will empower you to confidently deal with the most difficult of situations for the best possible outcomes.

Microsoft Teams Certificate

Microsoft Teams is a collaboration tool designed to bring together people, communication and content in a single interface. This course is aimed at anyone who needs to create and work with the Microsoft Teams app. Whether you are required to create and manage a Teams area or someone who will use Teams to work with colleagues, this course will give you all the information you need.

What you Will Learn:

• Navigate around the Microsoft Teams App
• Create a Microsoft Team
• Add and Manage Owners and Members
• Create Channels
• Set Team and Channel Options
• Use the Conversation Tools
• Arrange Teams Meetings
• Add Content using Apps

Zoom Certification

The technological changes within the world have led to many activities being conducted in an online forum. Examples of these activities include conducting meetings and conversations online.

Zoom is an online communication tool that provides users with the ability to perform such meetings. These are a variety of excellent features incorporated into the design of the Zoom platform to provide the best performance and help eliminate the adverse effects of communicating in an online forum.

These features help deliver real-time solutions during meetings and enhance the overall performance of these meetings. However, the platform's wide array of features can be incredibly confusing for new and experienced users to navigate.

The purpose of this course is to help familiarise users with these features and show them how to effectively implement the functionality of these features into their meetings and gain the best performance. Moreover, we also provide tips on using these features in the best way possible to ensure that you and the participants attending these meetings have an enjoyable and seamless experience.

The negative aspects of the Zoom platform are also addressed with solutions to combat these negative aspects. This includes 'Zoombombing' and many other technical issues that come with conducting meetings in an online forum.

You Will Learn:

• What Zoom is
• How to use all of the basic Zoom Meeting features (with step-by-step guides)
• You should follow the correct procedures when using the recording feature, Zoom microphone, and the entire Zoom platform
• What is Screen Sharing, Zoom Phone, and Zoom Rooms, along with how to effectively use these features

The Benefits of Taking this Course:

• You can assist others who wish to navigate the Zoom platform
• You can use skills that can be used to enhance the effectiveness of your meetings
• Better methods of conducting meetings can help create more informed, knowledgeable, and motivated team members

The course is broken down into 0 individual modules. Each module takes between 20 and 90 minutes on average to study. Although you are free to spend as much or as little time as you feel necessary on each module, simply log in and out of the course at your convenience.

You can study the course any time you like. Simply log in and out of the web based course as often as you require. The course is compatible with all computers, tablet devices and smart phones so you can even study while on the move!

Once you have completed all 0 modules there is a multiple choice test. The questions will be on a range of topics found within the 0 modules. The test, like the course, is online and can be taken a time and location of your choosing.

The pass mark for the test is 70%.

If you don’t pass the test first time you will get further opportunities to take the test again after extra study. There are no limits to the number of times you can take the test. All test retakes are included within the price of the course.

You can either use your Visa, MasterCard, American Express, Solo cards or PayPal account to pay for the online course. Our site uses the latest SSL encryption to ensure your safety. All payments are handled securely by PayPal.

You can begin the course immediately after your payment has been received. You will create your login details during the checkout process. We will also send you an email confirming your login details.

We estimate that the course will take about 28 hours to complete in total, plus an additional 30 minutes for the end of course test.

Once you have been awarded your certificate it is valid for life. The certificate does not expire or need renewing.