Make an Impression Every Time Certificate

Included as part of the unlimited membership
cpd
£40.00 BUY NOW

Make an Impression Every Time Certificate Course

Even if a customer loves your products or services, they will hesitate to come back if they receive poor customer service. Demonstrating respect and care is essential for building relationships and creating a base of loyal clients.

This course will teach you the basic principles of customer service and how to put them into effect in everyday business settings. You will learn how to communicate with customers, solve their problems and persuade them to buy your products and services while remaining transparent and acting in their best interests.

You Will Learn:

  • Why good customer service can distinguish you from your competitors and why the principles of customer service should be upheld across all departments
  • Why you should keep records of your customers and sales
  • The skills and personal attributes you need to succeed in a customer service role, including a good work ethic and a willingness to listen
  • The importance of measuring customer satisfaction and why you should use complaints as a starting point for constructive change
  • Why maintaining a positive attitude makes a significant difference when serving customers

Benefits of Taking This Course:

  • If you work in a customer service role, this course will teach you how to offer customers a great experience that will foster their loyalty
  • If your job requires you to make sales pitches, this course will teach you how to appear more convincing and build rapport with clients
  • If you are interested in marketing, this course will teach you how keeping records of customers and sales made can lead to further sales
  • This course will teach you how to keep a positive attitude at work when dealing with customers, thereby enhancing your job satisfaction

This course includes

24/7 Student Support

End of course certification

Lifetime access to your course

Compatible with modern devices

PLUS - Access to the exclusive New Skills Academy Study Group!
ID: YDFT67YHJ
certificate

of achievement

This certificate is presented to

Your Name

NSA

For completing the

Make an Impression Every Time Certificate

on 21st November 2021

Selena Hurford

Selena Hurford

Course Tutor

cpd

Daniel Morgan

Daniel Morgan

Head of Academy

Certificate Example

Anyone who has an interest in learning more about this subject matter is encouraged to take the course. There are no entry requirements to take the course.

The course is broken down into 3 individual modules. Each module takes between 20 and 90 minutes on average to study. Although you are free to spend as much or as little time as you feel necessary on each module, simply log in and out of the course at your convenience.

You can study the course any time you like. Simply log in and out of the web based course as often as you require. The course is compatible with all computers, tablet devices and smart phones so you can even study while on the move!

Once you have completed all 3 modules there is a multiple choice test. The questions will be on a range of topics found within the 3 modules. The test, like the course, is online and can be taken a time and location of your choosing.

The pass mark for the test is 70%.

If you don’t pass the test first time you will get further opportunities to take the test again after extra study. There are no limits to the number of times you can take the test. All test retakes are included within the price of the course.

Once you have completed your test you can log in to your account and download/print your certificate any time you need it. If you would prefer us to post you a certificate to a UK address, there will be an admin charge of £10 (certificates sent internationally may cost more).

You can either use your Visa, MasterCard, American Express, Solo cards or PayPal account to pay for the online course. Our site uses the latest SSL encryption to ensure your safety. All payments are handled securely by PayPal.

You can begin the course immediately after your payment has been received. You will create your login details during the checkout process. We will also send you an email confirming your login details.

We estimate that the course will take about 0.50 hours to complete in total, plus an additional 30 minutes for the end of course test.

Once you have been awarded your certificate it is valid for life. The certificate does not expire or need renewing.

Great support and I can honestly say that this course helped me so much in order to understand what it takes in order to become a successful recruiter and allowed me to develop in this area.
Excellent, I thought the course was well put together and liked the fact that the modules were short and manageable.

Andreea Roxana Blaga

I decided to change career and few of my friends did similar on line courses and now work as teaching assistants.

This course is very well written and understandable.There is a lot of important information,all the chapters are well proportioned and enjoyable to read and understand.

I really liked worksheets on the end of modules which give you chance to summarise all the important parts in each module.I can recommend this course to anyone who would be interested in becoming teaching assistant.

Zuzana Duru

I did not realise how in depth make up actually was until I actually began the course.

I found the course material very beneficial and it gave me an understanding of how to use all aspects of make up.The videos are extremely helpful and the tutor on them is very precise and clear.

I am exceedingly happy I took this course and it has put me in place for the perfect start. Highly recommend thank you skill academy for giving me the opportunity to better my self at my own pace. The hints and tips are ideal to make notes of xx

Sophie Watson

A great course to reinforce the knowledge I have gained through on-the-job experience. Now I have the confidence in my experience to apply for better jobs to utilise my newly learned skills. Being able to complete the course at my own speed and when convenient was great and suited my situation. Also being able to review the modules as I was progressing really helped it sink in thoroughly. I would strongly recommend this course to anyone who has an interest in HR, any section of the arena, either to learn, to brush up on existing knowledge or like me, to be able to prove that I know the basics of the HR function.

Jo Kesbey

Love this course!! Everything included is so helpful, from the basics straight through to setting up your own salon.

Being a mother and working full time I was able to work at my own pace.

Would definitely recommend!!

Sade Aubrey

Very easy to follow modules with brilliant work sheets to check what you have just learnt. Highly recommended.

Harriet Chandler

Duration:
0.50 hours

Access:
Lifetime Access

Approved by:
CPD

Learning Type:


Text based modules  Images 

Cost:
£40.00

0% Finance

Make an Impression Every Time Certificate Course

Even if a customer loves your products or services, they will hesitate to come back if they receive poor customer service. Demonstrating respect and care is essential for building relationships and creating a base of loyal clients.

This course will teach you the basic principles of customer service and how to put them into effect in everyday business settings. You will learn how to communicate with customers, solve their problems and persuade them to buy your products and services while remaining transparent and acting in their best interests.

You Will Learn:

  • Why good customer service can distinguish you from your competitors and why the principles of customer service should be upheld across all departments
  • Why you should keep records of your customers and sales
  • The skills and personal attributes you need to succeed in a customer service role, including a good work ethic and a willingness to listen
  • The importance of measuring customer satisfaction and why you should use complaints as a starting point for constructive change
  • Why maintaining a positive attitude makes a significant difference when serving customers

Benefits of Taking This Course:

  • If you work in a customer service role, this course will teach you how to offer customers a great experience that will foster their loyalty
  • If your job requires you to make sales pitches, this course will teach you how to appear more convincing and build rapport with clients
  • If you are interested in marketing, this course will teach you how keeping records of customers and sales made can lead to further sales
  • This course will teach you how to keep a positive attitude at work when dealing with customers, thereby enhancing your job satisfaction

This course includes

24/7 Student Support

End of course certification

Lifetime access to your course

Compatible with modern devices

PLUS - Access to the exclusive New Skills Academy Study Group!
ID: YDFT67YHJ
certificate

of achievement

This certificate is presented to

Your Name

NSA

For completing the

Make an Impression Every Time Certificate

on 21st November 2021

Selena Hurford

Selena Hurford

Course Tutor

cpd

Daniel Morgan

Daniel Morgan

Head of Academy

Certificate Example

Anyone who has an interest in learning more about this subject matter is encouraged to take the course. There are no entry requirements to take the course.

The course is broken down into 3 individual modules. Each module takes between 20 and 90 minutes on average to study. Although you are free to spend as much or as little time as you feel necessary on each module, simply log in and out of the course at your convenience.

You can study the course any time you like. Simply log in and out of the web based course as often as you require. The course is compatible with all computers, tablet devices and smart phones so you can even study while on the move!

Once you have completed all 3 modules there is a multiple choice test. The questions will be on a range of topics found within the 3 modules. The test, like the course, is online and can be taken a time and location of your choosing.

The pass mark for the test is 70%.

If you don’t pass the test first time you will get further opportunities to take the test again after extra study. There are no limits to the number of times you can take the test. All test retakes are included within the price of the course.

Once you have completed your test you can log in to your account and download/print your certificate any time you need it. If you would prefer us to post you a certificate to a UK address, there will be an admin charge of £10 (certificates sent internationally may cost more).

You can either use your Visa, MasterCard, American Express, Solo cards or PayPal account to pay for the online course. Our site uses the latest SSL encryption to ensure your safety. All payments are handled securely by PayPal.

You can begin the course immediately after your payment has been received. You will create your login details during the checkout process. We will also send you an email confirming your login details.

We estimate that the course will take about 0.50 hours to complete in total, plus an additional 30 minutes for the end of course test.

Once you have been awarded your certificate it is valid for life. The certificate does not expire or need renewing.

Great support and I can honestly say that this course helped me so much in order to understand what it takes in order to become a successful recruiter and allowed me to develop in this area.
Excellent, I thought the course was well put together and liked the fact that the modules were short and manageable.

Andreea Roxana Blaga

I decided to change career and few of my friends did similar on line courses and now work as teaching assistants.

This course is very well written and understandable.There is a lot of important information,all the chapters are well proportioned and enjoyable to read and understand.

I really liked worksheets on the end of modules which give you chance to summarise all the important parts in each module.I can recommend this course to anyone who would be interested in becoming teaching assistant.

Zuzana Duru

I did not realise how in depth make up actually was until I actually began the course.

I found the course material very beneficial and it gave me an understanding of how to use all aspects of make up.The videos are extremely helpful and the tutor on them is very precise and clear.

I am exceedingly happy I took this course and it has put me in place for the perfect start. Highly recommend thank you skill academy for giving me the opportunity to better my self at my own pace. The hints and tips are ideal to make notes of xx

Sophie Watson

A great course to reinforce the knowledge I have gained through on-the-job experience. Now I have the confidence in my experience to apply for better jobs to utilise my newly learned skills. Being able to complete the course at my own speed and when convenient was great and suited my situation. Also being able to review the modules as I was progressing really helped it sink in thoroughly. I would strongly recommend this course to anyone who has an interest in HR, any section of the arena, either to learn, to brush up on existing knowledge or like me, to be able to prove that I know the basics of the HR function.

Jo Kesbey

Love this course!! Everything included is so helpful, from the basics straight through to setting up your own salon.

Being a mother and working full time I was able to work at my own pace.

Would definitely recommend!!

Sade Aubrey

Very easy to follow modules with brilliant work sheets to check what you have just learnt. Highly recommended.

Harriet Chandler

https://uk.trustpilot.com/review/newskillsacademy.co.uk
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