Dealing with Customer Complaints Certificate
Why you should study with us
Dealing with Customer Complaints Certificate Course
The Customer Complaints Course provides students with the knowledge and skills necessary to effectively manage customer complaints. This training course is filled with information that will help you increase customer loyalty and understand how to operate a successful business in the United Kingdom. Customer satisfaction can increase your business revenue, customer loyalty and positive word of mouth. Understanding how to recover and learn from mistakes can be profitable to your business success. This course will provide you with an overview of how to manage customer complaints to build positive customer relationships.
Introduction to the Customer Complaints Certificate Course
This customer complaints course is an online training programme that offers students the ability to study the material whenever and wherever it’s convenient. Most people who enrol in the programme are still able to maintain their current lifestyle and work full time while pursuing their studies. This course allows you to easily access study material from any device with a valid internet connection, including mobile phones and tablets. Additionally, all students have access to online support while they train. After successful completion of the course, students must complete and pass a multiple-choice exam, after which you will be awarded your certificate. Your certificate can be downloaded, or for a small cost, we can post it out to you.
What You Will Learn
The customer complaints course was written to prepare students for a career in the customer service industry. This course offers a comprehensive overview of complaints management and developing effective customer relationships. This course will cover:
- What is a complaint?
- How to receive complaints
- Effective complaint management
- The damage complaints can cause
- The complaint management process
- How to control complaints
- Dispute resolution
- Effective communication and active listening
- The emotional needs and psychological considerations of customers
- Defusing a difficult situation
- Customer complaint management
- Preventing complaints
- The future of customer service
- Creating an action plan
Benefits of the Customer Complaints Course
Students enrolled in the Customer Complaints course experience many benefits. These include the following:
- The convenience of studying from anywhere with an internet connection at any time.
- Study course material at your own pace. There is no time limit, so you can complete the course, regardless of how long it takes you to complete it.
- The option of studying from any internet enabled device including a tablet, PC, or mobile phone.
- Short, easy to understand course structure.
- Convenient online support available while you study.
- A comprehensive syllabus that helps you increase your knowledge in customer satisfaction.
- The opportunity to improve your prospects while applying for work in customer services.
- Upon successful completion of the course, you will earn a certified and recognised certificate.
- An affordable pricing structure.
This course includes
24/7 Student Support
End of course certification
Lifetime access to your course
Compatible with modern devices
ID: YDFT67YHJ
of achievement
This certificate is presented to
Your Name
For completing the
Dealing with Customer Complaints Certificate
on 21st November 2026
Selena Hurford
Selena Hurford
Course Tutor
Daniel Morgan
Daniel Morgan
Head of Academy
Anyone who has an interest in learning more about this subject matter is encouraged to take the course. There are no entry requirements to take the course.
The course is broken down into 5 individual modules. Each module takes between 20 and 90 minutes on average to study. Although you are free to spend as much or as little time as you feel necessary on each module, simply log in and out of the course at your convenience.
You can study the course any time you like. Simply log in and out of the web based course as often as you require. The course is compatible with all computers, tablet devices and smart phones so you can even study while on the move!
Once you have completed all 5 modules there is a multiple choice test. The questions will be on a range of topics found within the 5 modules. The test, like the course, is online and can be taken a time and location of your choosing.
The pass mark for the test is 70%.
If you don’t pass the test first time you will get further opportunities to take the test again after extra study. There are no limits to the number of times you can take the test. All test retakes are included within the price of the course.
You can either use your Visa, MasterCard, American Express, Solo cards or PayPal account to pay for the online course. Our site uses the latest SSL encryption to ensure your safety. All payments are handled securely by PayPal.
You can begin the course immediately after your payment has been received. You will create your login details during the checkout process. We will also send you an email confirming your login details.
We estimate that the course will take about 8 hours to complete in total, plus an additional 30 minutes for the end of course test.
Once you have been awarded your certificate it is valid for life. The certificate does not expire or need renewing.
Just writing to congratulate your team for putting this course together. I have been Training with SEN for a year as a trainee and fallen in love with this profession and the development of children in early years. I have had some professional in house training but i really enjoyed this course thank so much i needed a way to prove the some of my gained knowledge for my self as a single mum working so hard i am in tears this morning with joy thank so much i have lot of work to with our children with revisited knowledge and insight knowledge what bank of information to come back to when i need refreshing
Thank you This course was amazing I couldn't stop reading Like a hungry child
Tracey Boyce
Having worked in schools for years and having a recently diagnosed son this course has opened my eyes to the world of Autism. The course is both informative, easy to work through and enables the learner to gain full understanding about all aspects of Autism.
Through completing this course I have gained employment supporting a child with Autism and I have been able to implement many strategies to assist both my pupil and also my own son.
I would highly recommend this course if you would like to gain a richer understanding of Autism and would like to study online and at your own pace.
Jo Price
Absolutely amazing course.. I had so much fun learning with New Skills Academy. This course was so informative, set out really well and I learned so much. It was great that with two young children under 3, I still managed to learn and pass my course that I’m so happy about.
Also fantastic that for a small fee I am having my certificate sent out to me which is a great option for me. All that’s left for me to do now is practice practice and practice. New Skills Academy have given me the confidence to start my venture as a Face Painter. Thank you so much. Amy xx
Amy Hewson
After much searching, I stumbled across this online course which sounded perfect for what I wanted and was available at a very affordable cost. This is the first time I have taken an online course, so wasn’t sure what to expect or if my money was going to be well spent.
The course is great, it was very easy to follow with simple, clear instructions and the additional use of video demonstrations that I found extremely helpful. It was handy to be able to print off all the course modules to keep for future reference and nice to receive a certificate upon completion.
Whilst I will probably never have a career as nail technician, I have gained what I wanted from this course, lots of knowledge and new confidence to do manicures/pedicures on both myself, friends & family.
Janice Waterman
This is a fantastic course, it is incredible value for money and it will give you all the information you need to be able to pursue the career of Teaching Assistant.
Being able to do it all in your own time makes it a lot less stressful if you're trying to fit it around work and life in general and the addition of worksheets throughout helps you see which areas need improvement before you take the final test.
Michelle Franklin
I ordered the wedding planner course as I am off work and wanted to make use of my time. This course is extremely well set out and easy to follow. The course is broken down into easy to manage modules covering absolutely everything you need to know about being a wedding planner. You can complete these modules at your own pace and you get the chance to review the modules you have completed at any time you wish. The modules take you through the step by step process of planning a wedding including all the pit falls. I am enjoying this course and would definitely recommend it to anyone thinking of going into this area of work. The course gives you some very handy tips on things that you may well not have thought about. So what are you waiting for, sign up for an excellent course at a more than reasonable price.
Joanne Wigmore
Dealing with Customer Complaints Certificate Course
The Customer Complaints Course provides students with the knowledge and skills necessary to effectively manage customer complaints. This training course is filled with information that will help you increase customer loyalty and understand how to operate a successful business in the United Kingdom. Customer satisfaction can increase your business revenue, customer loyalty and positive word of mouth. Understanding how to recover and learn from mistakes can be profitable to your business success. This course will provide you with an overview of how to manage customer complaints to build positive customer relationships.
Introduction to the Customer Complaints Certificate Course
This customer complaints course is an online training programme that offers students the ability to study the material whenever and wherever it’s convenient. Most people who enrol in the programme are still able to maintain their current lifestyle and work full time while pursuing their studies. This course allows you to easily access study material from any device with a valid internet connection, including mobile phones and tablets. Additionally, all students have access to online support while they train. After successful completion of the course, students must complete and pass a multiple-choice exam, after which you will be awarded your certificate. Your certificate can be downloaded, or for a small cost, we can post it out to you.
What You Will Learn
The customer complaints course was written to prepare students for a career in the customer service industry. This course offers a comprehensive overview of complaints management and developing effective customer relationships. This course will cover:
- What is a complaint?
- How to receive complaints
- Effective complaint management
- The damage complaints can cause
- The complaint management process
- How to control complaints
- Dispute resolution
- Effective communication and active listening
- The emotional needs and psychological considerations of customers
- Defusing a difficult situation
- Customer complaint management
- Preventing complaints
- The future of customer service
- Creating an action plan
Benefits of the Customer Complaints Course
Students enrolled in the Customer Complaints course experience many benefits. These include the following:
- The convenience of studying from anywhere with an internet connection at any time.
- Study course material at your own pace. There is no time limit, so you can complete the course, regardless of how long it takes you to complete it.
- The option of studying from any internet enabled device including a tablet, PC, or mobile phone.
- Short, easy to understand course structure.
- Convenient online support available while you study.
- A comprehensive syllabus that helps you increase your knowledge in customer satisfaction.
- The opportunity to improve your prospects while applying for work in customer services.
- Upon successful completion of the course, you will earn a certified and recognised certificate.
- An affordable pricing structure.
This course includes
24/7 Student Support
End of course certification
Lifetime access to your course
Compatible with modern devices
ID: YDFT67YHJ
of achievement
This certificate is presented to
Your Name
For completing the
Dealing with Customer Complaints Certificate
on 21st November 2026
Selena Hurford
Selena Hurford
Course Tutor
Daniel Morgan
Daniel Morgan
Head of Academy
Anyone who has an interest in learning more about this subject matter is encouraged to take the course. There are no entry requirements to take the course.
The course is broken down into 5 individual modules. Each module takes between 20 and 90 minutes on average to study. Although you are free to spend as much or as little time as you feel necessary on each module, simply log in and out of the course at your convenience.
You can study the course any time you like. Simply log in and out of the web based course as often as you require. The course is compatible with all computers, tablet devices and smart phones so you can even study while on the move!
Once you have completed all 5 modules there is a multiple choice test. The questions will be on a range of topics found within the 5 modules. The test, like the course, is online and can be taken a time and location of your choosing.
The pass mark for the test is 70%.
If you don’t pass the test first time you will get further opportunities to take the test again after extra study. There are no limits to the number of times you can take the test. All test retakes are included within the price of the course.
You can either use your Visa, MasterCard, American Express, Solo cards or PayPal account to pay for the online course. Our site uses the latest SSL encryption to ensure your safety. All payments are handled securely by PayPal.
You can begin the course immediately after your payment has been received. You will create your login details during the checkout process. We will also send you an email confirming your login details.
We estimate that the course will take about 8 hours to complete in total, plus an additional 30 minutes for the end of course test.
Once you have been awarded your certificate it is valid for life. The certificate does not expire or need renewing.
Just writing to congratulate your team for putting this course together. I have been Training with SEN for a year as a trainee and fallen in love with this profession and the development of children in early years. I have had some professional in house training but i really enjoyed this course thank so much i needed a way to prove the some of my gained knowledge for my self as a single mum working so hard i am in tears this morning with joy thank so much i have lot of work to with our children with revisited knowledge and insight knowledge what bank of information to come back to when i need refreshing
Thank you This course was amazing I couldn't stop reading Like a hungry child
Tracey Boyce
Having worked in schools for years and having a recently diagnosed son this course has opened my eyes to the world of Autism. The course is both informative, easy to work through and enables the learner to gain full understanding about all aspects of Autism.
Through completing this course I have gained employment supporting a child with Autism and I have been able to implement many strategies to assist both my pupil and also my own son.
I would highly recommend this course if you would like to gain a richer understanding of Autism and would like to study online and at your own pace.
Jo Price
Absolutely amazing course.. I had so much fun learning with New Skills Academy. This course was so informative, set out really well and I learned so much. It was great that with two young children under 3, I still managed to learn and pass my course that I’m so happy about.
Also fantastic that for a small fee I am having my certificate sent out to me which is a great option for me. All that’s left for me to do now is practice practice and practice. New Skills Academy have given me the confidence to start my venture as a Face Painter. Thank you so much. Amy xx
Amy Hewson
After much searching, I stumbled across this online course which sounded perfect for what I wanted and was available at a very affordable cost. This is the first time I have taken an online course, so wasn’t sure what to expect or if my money was going to be well spent.
The course is great, it was very easy to follow with simple, clear instructions and the additional use of video demonstrations that I found extremely helpful. It was handy to be able to print off all the course modules to keep for future reference and nice to receive a certificate upon completion.
Whilst I will probably never have a career as nail technician, I have gained what I wanted from this course, lots of knowledge and new confidence to do manicures/pedicures on both myself, friends & family.
Janice Waterman
This is a fantastic course, it is incredible value for money and it will give you all the information you need to be able to pursue the career of Teaching Assistant.
Being able to do it all in your own time makes it a lot less stressful if you're trying to fit it around work and life in general and the addition of worksheets throughout helps you see which areas need improvement before you take the final test.
Michelle Franklin
I ordered the wedding planner course as I am off work and wanted to make use of my time. This course is extremely well set out and easy to follow. The course is broken down into easy to manage modules covering absolutely everything you need to know about being a wedding planner. You can complete these modules at your own pace and you get the chance to review the modules you have completed at any time you wish. The modules take you through the step by step process of planning a wedding including all the pit falls. I am enjoying this course and would definitely recommend it to anyone thinking of going into this area of work. The course gives you some very handy tips on things that you may well not have thought about. So what are you waiting for, sign up for an excellent course at a more than reasonable price.
Joanne Wigmore
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Very interesting and helpful course. I ve learned a lot of interesting things about make up and the tutorials were very helpful and easy to understand. I really reccomend this course for everyone who is passionate about make up and wish to develop their skills and make a career from their hobby.
Nicoleta Lucaci
The course was clearly set out with helpful end of week tests which built my knowledge. Being dyslexic I found the course was set out in an easy to understand way. I was able to pass the test on my first attempt. The downloaded pdf are a useful resource that you can keep forever. Looking forward to the next course
Ross Dunsten
Fantastic course! Well-presented and challenging with frequent assessments. I feel a serious sense of accomplishment having not studied for over 30 years! Videos that accompany each module are carefully thought out and informative. Am so impressed with this course, have now signed up for 3 other courses and recommending New Skills Academy to everyone!
Marva Hudson
Excellent course, well explained and easy to understand. The course can be done at my own pace and is available on various devices. The layout of the course was excellent and the notes options is very good. The content is perfect and well structured, making it easy to understand and follow. I will definitely be taking more courses in the future.
Luis Costa
Lovely course for people who want to know the basics and of sign language. It's has helped me to get more of an understanding and will greatly benefit me in my workplace. So easy to pick up and the videos were easy to understand. Would definitely recommend to anyone.
Chloe Hambly
Yet another well laid out course. This is my 3rd course so far with New Skills Academy.
More than likely will be back for another one soon. This course was enjoyable to do, and I learnt a lot and passed first try. My certificate will be up on the wall soon.
Rob Coops
This course is a great way to brush up on my rusty excel skills, I recommend this course to anyone looking for something to do during lockdown, it's easy to use and talks you through each stage step by step. It has given me the confidence I need to further my career.
Georgia Darke
I am a doctor. This course is well organized, covering all areas of CBT. The videos and practical tips are very helpful. All the modules are arranged with good explanations and examples. Also each module consists of quick test and assignment which enables you to gain knowledge. Finally I would like to thank the New Skills Academy team.
Dr. M. Arshad
