Key Account Management Certificate
Why you should study with us
Key Account Management Training Course
The Key Account Management Training Course is one that will provide you with skills that can help you succeed in your new position as a key account manager.
This course will give you all that you require to accomplish great things in your job, and will allow you to move forward in your new career. A position as a key account manager is a new experience for most people, and if you have found yourself in this position, this course will allow you to move into it with ease.
Additionally, it will help you learn to manage your accounts, learn how to get to know your customers, and how to organise yourself effectively. You will also learn how to support your accounts, and how to overcome barriers.
Introduction to the Key Account Management Training Course
This is an online course, which allows anyone who takes this course to study in their own time and at a pace that is comfortable for them.
Since this course is so flexible, you should have no problem finding time to study, which means you will not have to sacrifice work to achieve your dreams in business.
This diploma course is available through any device with an internet connection, and in addition to the course, you can also access online support. You will find that the course is easy to follow thanks to a comprehensive syllabus that is created in a way to make the course more manageable.
What You Will Learn
This Key Account Management Training course has been created to give students a complete overview of the responsibilities associated with this position. Here are some of the things you will learn:
- An overview of what key account management is.
- Your role as a key account manager.
- Methods to help you to prioritise your work.
- How to research your customers and their needs.
- How to prioritise.
- Assessing your strengths and weaknesses.
- Planning a strategy for your key accounts.
- Recognising and dealing with threats.
- Managing relationships and networks.
- Using teams in regards to the accounts.
Benefits of the Key Account Management Training Course
When you complete the Key Account Management Training course, you will experience a number of benefits. These include:
- The ability to study from home, at work, or whilst on your lunch break. You can study at a place and time that is convenient for you.
- The ability to study at a pace that is comfortable for you, whether it takes days or months to complete.
- Study using your PC, mobile phone, tablet, or any device that can connect to the internet.
- Easy to manage modules, which help to make your learning experience more enjoyable.
- Enjoying the convenience of support online during the experience of studying, which ensures that you can stay on schedule.
- Improving your performance in the workplace.
- Making an affordable investment in your future that will pay off time and time again.
This course includes
24/7 Student Support
End of course certification
Lifetime access to your course
Compatible with modern devices
- What is Key Account Management?
- The Role and Responsibilities of a Key Account Manager
- Prioritising – Who are the Key Accounts?
- How to Research your Customers’ Profile and Position Yourself
- Investment Versus Return - Get Your Priorities Right
- Assess Your Strengths, Weaknesses and Unique Advantages
- Planning a Key Account Strategy
- Recognising Threats and Dealing with Them
- How to Set Specific Goals and Objectives for Each Meeting
- Relationship Management
- Understand the Organisational Structure of Your Account
- How to Influence and Negotiate With Multiple Contacts
- How to Network Within Your Account
- Alliances Across an Organisation to Maintain Preferred Supplier Status
- How to Construct Strategic Service Level Agreements
- Teamwork to Support Key Accounts
- Planning How to Support Your Key Accounts
- Identifying and Overcoming Internal Barriers that Prevent Quality Support
- Support Staff and Major Accounts
- Planning How to Support Your Key Accounts
ID: YDFT67YHJ
of achievement
This certificate is presented to
Your Name
For completing the
Key Account Management Certificate
on 21st November 2026
Selena Hurford
Selena Hurford
Course Tutor
Daniel Morgan
Daniel Morgan
Head of Academy
Anyone who has an interest in learning more about this subject matter is encouraged to take the course. There are no entry requirements to take the course.
The course is broken down into 5 individual modules. Each module takes between 20 and 90 minutes on average to study. Although you are free to spend as much or as little time as you feel necessary on each module, simply log in and out of the course at your convenience.
You can study the course any time you like. Simply log in and out of the web based course as often as you require. The course is compatible with all computers, tablet devices and smart phones so you can even study while on the move!
Once you have completed all 5 modules there is a multiple choice test. The questions will be on a range of topics found within the 5 modules. The test, like the course, is online and can be taken a time and location of your choosing.
The pass mark for the test is 70%.
If you don’t pass the test first time you will get further opportunities to take the test again after extra study. There are no limits to the number of times you can take the test. All test retakes are included within the price of the course.
You can either use your Visa, MasterCard, American Express, Solo cards or PayPal account to pay for the online course. Our site uses the latest SSL encryption to ensure your safety. All payments are handled securely by PayPal.
You can begin the course immediately after your payment has been received. You will create your login details during the checkout process. We will also send you an email confirming your login details.
We estimate that the course will take about 6 hours to complete in total, plus an additional 30 minutes for the end of course test.
Once you have been awarded your certificate it is valid for life. The certificate does not expire or need renewing.
Melissa Newlin
Amazing course, great for people that never have time to go to college or evening classes. So easy to complete online and step by step instructions to help you. Will definitely be doing another course after this.
I’m starting my own business and this course will help me get started as it states all the things I need to know and to be aware of. I can’t wait until I have completed this as this will be a new chapter in my life. You have no time limit on this course which is great as I have a very busy life but this course gives you no pressure.
Would recommend this to anyone.
Megan Atkins
I really enjoyed completing this course, it was very informative and has boasted my confidence so much that i feel excited about moving forward with my new career.
I have learned so much by completing the course and I cannot wait to put it all into practice.
I completed the course after studying at my own pace, there was no time scale to finish it which I was happy about and the support team were very quick to respond to any queries that I had at any time through out the learning process. I love that i have my certificate and I feel very proud of myself
Elizabeth Byrne
This course is really comprehensive - it covers so many topics and themes. I really thought that the way the course is set out is very easy to use. You have the option to print out the course work or work online and the end of module worksheets are great for ensuring that you understand everything by filling in the blanks, answering questions about the topic and so on, you can even revisit modules.
I have only needed to contact support once but the reply was quick and concise.
I am really enjoying the course and wouldn't hesitate to recommend it to anyone thinking of or already working in the Office Management field.
Anna Burns
Absolutely loved this course. The information provided is so easy to understand yet so vital to becoming a successful events planner/manager.
I enjoyed this course so much I completed it within 3 days and before finishing wanted to hop on Facebook and open a business. I didn’t by the way… I cannot wait to start putting my knowledge to good use, if you are planning a career in event management then the event management diploma is the way to go!
Not only have I learnt about planning, I now know the basics on starting a business and the dreaded health and safety regulations. So thankful I did this course, well worth it!
Michelle Britnor
The course was very methodical and logical, always pointing towards the goal of learning the information to pass the test. It’s also a very nice course. Made the process seem much less daunting than I had made it appear. The logical and organized approach to the material really made this a worthwhile course.
All the course materials are very easy to understand and access, and the fact that you could study at your own pace when you want.
I want to say a big thank you to New Skills Academy for your effort, heart-felt interest and enthusiasm in putting together this course and sharing it with us. Your frequent, intuitive tips were great memory cues for some of the hard to retain information and very helpful especially for someone forgetful like me. Most of all, you took any worry of failure out of the picture and made it easy to visualize completing the test successfully! Thank you again for all your help.
I will definitely recommend this site to anyone looking to take professional courses. Thanks to them, I now have my diploma in Hotel Reception.
Abayomi Dosunmu Odunsi
Key Account Management Training Course
The Key Account Management Training Course is one that will provide you with skills that can help you succeed in your new position as a key account manager.
This course will give you all that you require to accomplish great things in your job, and will allow you to move forward in your new career. A position as a key account manager is a new experience for most people, and if you have found yourself in this position, this course will allow you to move into it with ease.
Additionally, it will help you learn to manage your accounts, learn how to get to know your customers, and how to organise yourself effectively. You will also learn how to support your accounts, and how to overcome barriers.
Introduction to the Key Account Management Training Course
This is an online course, which allows anyone who takes this course to study in their own time and at a pace that is comfortable for them.
Since this course is so flexible, you should have no problem finding time to study, which means you will not have to sacrifice work to achieve your dreams in business.
This diploma course is available through any device with an internet connection, and in addition to the course, you can also access online support. You will find that the course is easy to follow thanks to a comprehensive syllabus that is created in a way to make the course more manageable.
What You Will Learn
This Key Account Management Training course has been created to give students a complete overview of the responsibilities associated with this position. Here are some of the things you will learn:
- An overview of what key account management is.
- Your role as a key account manager.
- Methods to help you to prioritise your work.
- How to research your customers and their needs.
- How to prioritise.
- Assessing your strengths and weaknesses.
- Planning a strategy for your key accounts.
- Recognising and dealing with threats.
- Managing relationships and networks.
- Using teams in regards to the accounts.
Benefits of the Key Account Management Training Course
When you complete the Key Account Management Training course, you will experience a number of benefits. These include:
- The ability to study from home, at work, or whilst on your lunch break. You can study at a place and time that is convenient for you.
- The ability to study at a pace that is comfortable for you, whether it takes days or months to complete.
- Study using your PC, mobile phone, tablet, or any device that can connect to the internet.
- Easy to manage modules, which help to make your learning experience more enjoyable.
- Enjoying the convenience of support online during the experience of studying, which ensures that you can stay on schedule.
- Improving your performance in the workplace.
- Making an affordable investment in your future that will pay off time and time again.
This course includes
24/7 Student Support
End of course certification
Lifetime access to your course
Compatible with modern devices
- What is Key Account Management?
- The Role and Responsibilities of a Key Account Manager
- Prioritising – Who are the Key Accounts?
- How to Research your Customers’ Profile and Position Yourself
- Investment Versus Return - Get Your Priorities Right
- Assess Your Strengths, Weaknesses and Unique Advantages
- Planning a Key Account Strategy
- Recognising Threats and Dealing with Them
- How to Set Specific Goals and Objectives for Each Meeting
- Relationship Management
- Understand the Organisational Structure of Your Account
- How to Influence and Negotiate With Multiple Contacts
- How to Network Within Your Account
- Alliances Across an Organisation to Maintain Preferred Supplier Status
- How to Construct Strategic Service Level Agreements
- Teamwork to Support Key Accounts
- Planning How to Support Your Key Accounts
- Identifying and Overcoming Internal Barriers that Prevent Quality Support
- Support Staff and Major Accounts
- Planning How to Support Your Key Accounts
ID: YDFT67YHJ
of achievement
This certificate is presented to
Your Name
For completing the
Key Account Management Certificate
on 21st November 2026
Selena Hurford
Selena Hurford
Course Tutor
Daniel Morgan
Daniel Morgan
Head of Academy
Anyone who has an interest in learning more about this subject matter is encouraged to take the course. There are no entry requirements to take the course.
The course is broken down into 5 individual modules. Each module takes between 20 and 90 minutes on average to study. Although you are free to spend as much or as little time as you feel necessary on each module, simply log in and out of the course at your convenience.
You can study the course any time you like. Simply log in and out of the web based course as often as you require. The course is compatible with all computers, tablet devices and smart phones so you can even study while on the move!
Once you have completed all 5 modules there is a multiple choice test. The questions will be on a range of topics found within the 5 modules. The test, like the course, is online and can be taken a time and location of your choosing.
The pass mark for the test is 70%.
If you don’t pass the test first time you will get further opportunities to take the test again after extra study. There are no limits to the number of times you can take the test. All test retakes are included within the price of the course.
You can either use your Visa, MasterCard, American Express, Solo cards or PayPal account to pay for the online course. Our site uses the latest SSL encryption to ensure your safety. All payments are handled securely by PayPal.
You can begin the course immediately after your payment has been received. You will create your login details during the checkout process. We will also send you an email confirming your login details.
We estimate that the course will take about 6 hours to complete in total, plus an additional 30 minutes for the end of course test.
Once you have been awarded your certificate it is valid for life. The certificate does not expire or need renewing.
Melissa Newlin
Amazing course, great for people that never have time to go to college or evening classes. So easy to complete online and step by step instructions to help you. Will definitely be doing another course after this.
I’m starting my own business and this course will help me get started as it states all the things I need to know and to be aware of. I can’t wait until I have completed this as this will be a new chapter in my life. You have no time limit on this course which is great as I have a very busy life but this course gives you no pressure.
Would recommend this to anyone.
Megan Atkins
I really enjoyed completing this course, it was very informative and has boasted my confidence so much that i feel excited about moving forward with my new career.
I have learned so much by completing the course and I cannot wait to put it all into practice.
I completed the course after studying at my own pace, there was no time scale to finish it which I was happy about and the support team were very quick to respond to any queries that I had at any time through out the learning process. I love that i have my certificate and I feel very proud of myself
Elizabeth Byrne
This course is really comprehensive - it covers so many topics and themes. I really thought that the way the course is set out is very easy to use. You have the option to print out the course work or work online and the end of module worksheets are great for ensuring that you understand everything by filling in the blanks, answering questions about the topic and so on, you can even revisit modules.
I have only needed to contact support once but the reply was quick and concise.
I am really enjoying the course and wouldn't hesitate to recommend it to anyone thinking of or already working in the Office Management field.
Anna Burns
Absolutely loved this course. The information provided is so easy to understand yet so vital to becoming a successful events planner/manager.
I enjoyed this course so much I completed it within 3 days and before finishing wanted to hop on Facebook and open a business. I didn’t by the way… I cannot wait to start putting my knowledge to good use, if you are planning a career in event management then the event management diploma is the way to go!
Not only have I learnt about planning, I now know the basics on starting a business and the dreaded health and safety regulations. So thankful I did this course, well worth it!
Michelle Britnor
The course was very methodical and logical, always pointing towards the goal of learning the information to pass the test. It’s also a very nice course. Made the process seem much less daunting than I had made it appear. The logical and organized approach to the material really made this a worthwhile course.
All the course materials are very easy to understand and access, and the fact that you could study at your own pace when you want.
I want to say a big thank you to New Skills Academy for your effort, heart-felt interest and enthusiasm in putting together this course and sharing it with us. Your frequent, intuitive tips were great memory cues for some of the hard to retain information and very helpful especially for someone forgetful like me. Most of all, you took any worry of failure out of the picture and made it easy to visualize completing the test successfully! Thank you again for all your help.
I will definitely recommend this site to anyone looking to take professional courses. Thanks to them, I now have my diploma in Hotel Reception.
Abayomi Dosunmu Odunsi
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I am a doctor. This course is well organized, covering all areas of CBT. The videos and practical tips are very helpful. All the modules are arranged with good explanations and examples. Also each module consists of quick test and assignment which enables you to gain knowledge. Finally I would like to thank the New Skills Academy team.
Dr. M. Arshad
I found this course incredibly useful, as it provided me with practical knowledge which I can implement in my role as a Support Worker. The videos were clear and concise, and the downloadable worksheets reinforced what I had learned as I was able to put pen to paper. Overall, a fantastic course for a great price! I am looking forward to taking on my next one.
Teleisha Harley
Excellent course, well explained and easy to understand. The course can be done at my own pace and is available on various devices. The layout of the course was excellent and the notes options is very good. The content is perfect and well structured, making it easy to understand and follow. I will definitely be taking more courses in the future.
Luis Costa
I took up this course initially to help me with my own dog, but found that as I worked through the material I actually started thinking that this could be something that I could use to make a second income. From start to finish I found the course engaging and interesting. I am now doing another dog related course and am experiencing the same level of enjoyment. I would recommend New Skills Academy without hesitation.
Keith Smith
This course is a great way to brush up on my rusty excel skills, I recommend this course to anyone looking for something to do during lockdown, it's easy to use and talks you through each stage step by step. It has given me the confidence I need to further my career.
Georgia Darke
Wow what an incredible insight for the start of anyone's journey in property. This course gives you so much information and there are tests and questions on each of the modules. The course is very easy to follow and well laid out. You can actually make notes on the pages of each module using the notes tab! I am very excited to say that I passed and I only spent one week on this course. I will print all the PDF information and keep it in a file with my certificate. I feel very confident for my future plans now I have completed this course.
Nichola Anderson
Omg im so excited, over joyed and all the good stuff that comes to mind! Wonderful experience doing lessons with New Skills Academy. I look foward to doing more courses with them. I hope this will encourage others to come on board and refresh your minds or to learn something new, it's a win win situation. I want to thank New Skills Academy so much for making this as simple as possible for me.
Shari Anderson
This is a great course for any level of knowledge. Very easy to navigate, great practical tasks and explanations are very clear. You can revise any module with no problem. The test wasn’t too hard if you completed every module. It may be handy to make some notes before you start. Overall I'm very happy with my choice. Thank you New skills for my New skills :)
Julia Bobkova
